What should I do if my phone is lost or stolen?

Please contact us immediately. Have your IMEI and SIM numbers available when you call. These are included in the information provided with your handset. We will then permanently bar your phone so that it is no longer possible to use it to make any calls.

It is really important that you contact us as soon as you can, because you will have to pay for any calls made from your phone, up to the moment you report it missing.

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