Desktop Help - the quick fix download

This FREE intelligent application identifies problems with your broadband, email or Wi-Fi connection, providing suggestions on quick fixes – and can even fix the problem for you remotely.

It won't affect the day-to-day running of your computer as it works in the background, checking your system and alerting you only if there's a problem.

Don’t delay - Desktop Help can only detect and solve problems if you already have it installed - download it now.

A selection of Frequently asked questions is available, incase you need further information. Or take a look at the list of related articles here on the right.

To install:

1. Click this Download button.
   
   
   
   The File Download window is displayed.
   
2. Click the Run button.
3. If an additional security window is displayed, click the Run button again.
   After a short while the application should download and install itself automatically.

Minimum requirements you need to benefit from Desktop Help:

• Connection type: broadband only
• Operating system: Windows Vista 32 bit, Windows XP 32 bit with SP2
• Processor type: Pentium II or higher
• Processor speed: 450 MHz or higher
• Memory (RAM): 128 MB or more
• Hard drive space free: 200 MB or more
• Browser: Internet Explorer only (v. 5.5 and above)

If you're not sure of your computers details, just click the windows 'start' button, then right-click on 'My Computer' or 'Computer' and select 'properties'. The default 'General' screen tells you all about how your computer shapes up against the list of requirements above.

Notes:

• If your browser security settings are set to High, this may stop the download from starting. To overcome this, set the browser security settings to Medium for the duration of the download.
• To install BT Broadband Desktop Help, you must have administrator privileges. If you are unsure of what type of user profile you have, contact your IT support department.
• If you have more than one user on a single PC, any existing or new user accounts must also have administrator privileges for BT Broadband Desktop Help to work effectively.
• If Desktop Help identifies a connection problem and is unable to fix it remotely, our Broadband Technical Helpdesk is on hand to help 24/7 on 0800 800 154.