I am having problems with my BT Openzone username or password

Your username is pre-allocated so it cannot be changed. However, you can change your password when you first log in to BT Openzone.

If you've forgotten your BT Openzone username or password, these details were provided in your welcome email. If you don't have access to the welcome email, please contact us.

Print this answer
Email this answer

Email sent

An email has been sent to with a link to this article.

Email this answer

Recipient's email address Recipient's email address

Your details Your name Your email address Optional message
Email me a copy

How well did this answer your question?

Rate answer 1 of 5 Rate answer 2 of 5 Rate answer 3 of 5 Rate answer 4 of 5 Rate answer 5 of 5

We value your comments. Please let us know what you think so that we can continue to improve our site.

If you need us to reply, please use Contact us instead.

Forum topics

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Broadband & Internet help