Troubleshooting
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How do I connect my email to my iPhone/iPad?
Note: These settings are only compatible if you have not been upgraded to the new email platform. If you have been upgraded please see, How do I connect my btconnect email to my iPhone/iPad? You can.....
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How do I reset my password for Your account?
It’s simple. Just get online and follow the numbered steps below. Go to Your account and click on Forgotten your password? Once the Forgotten your password? page displays, enter your user name and.....
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I can't log into My Office or my email. What should I do?
If you can’t log into My Office, check 2 things: are you connected to the internet? are there any known problems with our site? Find out if we’re currently trying to fix any known problems If youâ...
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I'm abroad and unable to send emails. What should I do?
BTconnect email accounts use port 25 to send emails to help fight spam, however local overseas Internet Service Providers may restrict the use of port 25. In some instances changing the port from......
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Why do I keep receiving 'Mailbox full' messages?
This applies to customers using Outlook Web Access. If you have received an email stating that your mailbox is full and you're unable to send or receive email, this means that the quantity of emails.....
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My emails are being rejected - I'm getting messages with the error code 550. What should I do?
There are several possible reasons for this. Your email is being identified as spam. If you're getting the message: 550 Message rejected due to sender IP reputation ([86.xx.xx.xx]) this might be......
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How do I connect my BT Business Email Organise & Share account to an iPhone/iPad?
If you have a BT Business Email plus Organise & Share account , you can: synchronise your sent items, inbox and contacts on your iPhone or iPad send and receive email If you don’t have......
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Problems sending and receiving email when using BT Business mail server IP addresses
If you are sending and/or receiving emails using the BT Business mail server IP address(es) and not the mail server name , you will need to make some changes to ensure that you can send and receive......
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I'm getting email error messages with the code 0x800CCC**. What should I do?
If there’s a problem when you try to send or receive email using Microsoft Outlook or Outlook Express, you might get a message containing the error number 0x800CCC* * This can happen for a number of...
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How do I change my Business Email / Your account password?
Your Business Email account password is the password you use to log in to Your account and webmail. For security, we recommend you change your password frequently. To do so, just follow the steps......