Internet and PC security
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I've forgotten my username or password. What should I do?
Passwords and usernames are case sensitive. Please check that you haven’t misused capitals and lower case letters. If you still can’t log in, select the question that best matches what you're tryi...
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How can I stop spyware and adware on my computer?
Spyware and adware are small programs that install themselves on your computer. They track your surfing habits and collect personal data that's then sent back to their creators. They can run behind......
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What if I have a problem downloading Internet Security Pack?
If you disconnect or stop the software download before it is complete, you will need to re-connect to the download website. The link to the download site is in the Welcome email sent to your primary.....
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What is a virus or trojan?
A virus is a computer 'disease' transmitted via the internet that can do irreparable damage to your computer in a very short space of time. The most common types are worms and trojan horses. Worms......
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How do I prevent infection from a virus?
Most (but not all) viruses arrive in the form of an email with an attachment. To prevent infection: Don't open attachments unless you are sure of the source and content. Remember, some viruses could.....
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How can I deal with and reduce Internet abuse?
To stop viruses and other unwanted intruders, ensure that you have up-to-date anti-virus and firewall software installed on your computer, for example, BT PC Security . BT Business Broadband email (.....
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How can I keep my passwords secure?
Here are some tips to keep your PC and Internet passwords secure: Change your password from time to time. Avoid using the same password for everything you do. Try to avoid using real words, for......
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