Your Account
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How do I reset my password for Your account?
It’s simple. Just get online and follow the numbered steps below. Go to Your account and click on Forgotten your password? Once the Forgotten your password? page displays, enter your user name and.....
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Where can I find my BT account number?
If you have online billing, you'll find your account number on the top left-hand corner of your bill. If you still have paper bills, you'll find it on the top right-hand corner of your bill. The......
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Phone line faults: general information
What are the ways to report a fault with my telephone line? Do I have to be registered with BT.com and logged in to my account to report a line fault online? Can I report a line fault if I don't know....
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How can I report a landline fault online?
Just go to check my line . Simply, enter the phone number of the line you're having a problem with and follow the on-screen instructions. We'll then run checks on your line and your fault will be......
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How do I change to paper-free billing?
Setting up paper-free billing is simple. If you already have a login for Your account go to the steps below . If not: Go to Your account sign up . Enter your Personal details . Create a username......
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How do I pay my BT Business bill?
There are several ways to pay your BT Business bill. Pay online Direct Debit BACS (Banking Automated Billing System) Online banking Cheque You can also use our automated telephone payment service on.....
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I cannot send or receive emails, what should I do?
Problems sending and receiving email could be because: there’s a technical problem in your area . To find out if there are any known problems, check our Service Status page thereâ€...
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What do I need to set up a Direct Debit?
To set up a Direct Debit, log in to Your account . You’ll need to set up a Direct Debit Instruction so you’ll need your UK bank or Building Society details. This includes: Your account number. You...
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What are primary and secondary users?
Primary user - this is the person who owns the email address that was created when your BT Business account was first set up. It is in the format yourusername@btconnect.com . The primary......
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How can I make savings on my BT bill?
Save with paper-free billing If you sign up, your business can make an annual saving of £36 1 and you'll also be reducing paper waste. With online billing you can: Download VAT invoices and bills for...