Phone lines & services help
Calling Features, Calling Plans, problems, queries. Get all the know-how here.
Phone Lines & Services overview
Problems with your line?
Why not try phone line fault reporting & diagnostics online now
Reported a fault? Find out how to track its status online
Service status - check for problems in your area
Just launched: handy app to report or track your fault and get help and advice on your mobile
Placed an order? - find out how you can track it online
Answers others found helpful
BBV and landline pickup
BT Business site map
Sorry for interrupting your journey
We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.
Sorry for interrupting, there may be a quicker way...
Click on a link to try it online and follow the same steps as our call centre agents.
- Report or track a phone fault >
- Report or track a broadband fault >
- Track an order >
- Pay your bill >
-
For an email problem, start an instant online chat session now >
It's often quicker and we can even take control of your computer to sort out your problem while you watch.