BT Business home
Business

Broadband

We currently have 10 ongoing issues and 12 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 10 Details Estimated time to resolve
Wed 20/05/2015 at 07:14 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Farnham - 01252 (estimated clear date 27/052015)

Moortown - 01132, 01133, 01134, 01138 (estimated clear date 27/05/2015)

Hainault - 0203, 0207, 0208 (estimated clear date 27/05/2015)

Ambleside - 01539 (estimated clear date 27/05/2015)

Waldringfield- 01473 (estimated clear date 27/05/2015)

Belton- 01572 (estimated clear date 27/05/2015)

Brede - 01424 (estimated clear date 27/05/2015)

Ware - 01920 (estimated clear date 27/05/2015)

Rhosllanerchrugog- 01978 (estimated clear date 27/05/2015)

Beragh- 02880  (estimated clear date 27/05/2015)

Cregagh- 02920  (estimated clear date 27/05/2015)

Hartlepool- 01429 (estimated clear date 27/05/2015)

South Clapham- 0203, 0207, 0208 (estimated clear date 26/05/2015)

Kirkwall- 01856 (estimated clear date 26/05/2015)

East Stoke- 01636 (estimated clear date 26/05/2015)

Talybont- 01970 (estimated clear date 26/05/2015)

Bassett- 02380, 02381 (estimated clear date 26/05/2015)

Burgess Hill- 01444 (estimated clear date 26/05/2015)

Bishops Castle- 01588 (estimated clear date 26/05/2015)

Clogher- 02885 (estimated clear date 26/05/2015)

Bleasby- 01636 (estimated clear date 26/05/2015)

Alderton- 01242 (estimated clear date 26/05/2015)

Roath - 02920, 02921, 02922 (estimated clear date 26/05/2015)

Headless Cross - 01527 (estimated clear date 26/05/2015)

Hillside - 0121, 01674  (estimated clear date 25/05/2015)

Larbert - 01324 (estimated clear date 25/05/2015)

Terrington St Clements - 01553 (estimated clear date 25/05/2015)

Bromley - 0203, 0208 (estimated clear date 25/05/2015)

Alvaston - 01332 (estimated clear date 25/05/2015)

Moorhill - 02380, 02381 (estimated clear date 25/05/2015)

Culverhouse - 02920, 02921 (estimated clear date 25/05/2015)


Please revisit this page for further updates.


Ongoing
Fri 22/05/2015 at 07:38 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 22/05/2015 at 07:36 Broadband problem in the Lamington area Dialling codes affected: 01899

Dialling codes affected: 01899

Impacting service since 19/05/2015 10:13

We're really sorry but we've got a problem at the moment in the Lamington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01:42
Fri 22/05/2015 at 09:41 BT Infinity problem in the Dalston area Dialling codes affected: 01228

Dialling codes affected: 01228

Impacting service since 22/05/2015 09:41

We're really sorry but we've got a problem at the moment in the Dalston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:33
Fri 22/05/2015 at 11:13 BT Infinity problem in the Ilkeston area Dialling codes affected: 01157, 01158, 01159

Dialling codes affected: 01157, 01158, 01159

Impacting service since 22/05/2015 11:09

We're really sorry but we've got a problem at the moment in the Ilkeston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


03:00
Fri 22/05/2015 at 13:19 BT Infinity problem in the Mortimer area Dialling codes affected: 01189

Dialling codes affected: 01189

Impacting service since 22/05/2015 13:12

We're really sorry but we've got a problem at the moment in the Mortimer area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:25
Fri 22/05/2015 at 16:18 BT Infinity problem in the Leatherhead area Dialling codes affected: 01372

Dialling codes affected: 01372

Impacting service since 22/05/2015 16:10

We're really sorry but we've got a problem at the moment in the Leatherhead area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:00
Fri 22/05/2015 at 20:15 BT Infinity problem in the Hastings area Dialling codes affected: 01424

Dialling codes affected: 01424

Impacting service since 22/05/2015 14:02

We're really sorry but we've got a problem at the moment in the Hastings area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01:30
Fri 22/05/2015 at 21:07 BT Infinity problem in the Ramsbottom area Dialling codes affected: 01706

Dialling codes affected: 01706

Impacting service since; 22/05/2015 21:00

We're really sorry but we've got a problem at the moment in the Ramsbottom area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

02:00
Fri 22/05/2015 at 21:12 BT Infinity problem in the Cobham area Dialling codes affected: 01932

Dialling codes affected: 01932

Impacting service since 22/05/2015 17:17

We're really sorry but we've got a problem at the moment in the Cobham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01:30
Date & Time Resolved issues 12 Details Time resolved
Fri 22/05/2015 at 07:37 BT Infinity problem in the Stratford area Dialling codes affected: 0203, 0208

Dialling codes affected:  0203, 0208

We've fixed the problem in the Stratford area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 22/05/2015 at 08:48
Fri 22/05/2015 at 07:20 BT Infinity problem in the Langside area Dialling codes affected: 0141

Dialling codes affected: 0141

We've fixed the problem in the Langside area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 13:43
Fri 22/05/2015 at 09:06 BT Infinity problem in the Kentish Town area Dialling codes affected: 01234, 0203, 0207, 0208

Dialling codes affected: 01234, 0203, 0207, 0208 

We've fixed the problem in the Kentish Town area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 10:17
Fri 22/05/2015 at 09:45 Broadband problem in the Dolgellau area Dialling codes affected: 01341

Dialling codes affected: 01341

We've fixed the problem in the Dolgellau area so your broadband should now be working. If it isn't, try restarting your modem or router.


Fri 22/05/2015 at 14:05
Fri 22/05/2015 at 10:07 BT Infinity problem in the Sutton Coldfield area Dialling codes affected: 0121

Dialling codes affected: 0121

We've fixed the problem in the Sutton Coldfield area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 11:31
Fri 22/05/2015 at 12:52 BT Infinity problem in the Hastings area Dialling codes affected: 01424

Dialling codes affected: 01424

We've fixed the problem in the Hastings area so your BT Infinity should now be working. If it isn't, try restarting your router

Fri 22/05/2015 at 13:04
Fri 22/05/2015 at 13:00 BT Infinity problem in the Castle Bromwich area Dialling codes affected: 0121

Dialling codes affected: 0121

We've fixed the problem in the Castle Bromwich area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 14:17
Fri 22/05/2015 at 13:11 BT Broadband problem in the Dornoch area Dialling codes affected: 01862

Dialling codes affected: 01862

We've fixed the problem in the Dornoch area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 22/05/2015 at 16:30 BT Broadband problem in the Thornhill area Dialling codes affected: 01786, 01877

Dialling codes affected: 01786, 01877 

We've fixed the problem in the Thornhill area so your broadband should now be working. If it isn't, try restarting your modem or router

Fri 22/05/2015 at 17:22
Fri 22/05/2015 at 16:58 BT Infinity problem in the Sleaford area Dialling codes affected: 01529

Dialling codes affected: 01529

We've fixed the problem in the Sleaford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 22:37
Fri 22/05/2015 at 18:44 BT Infinity problem in the Lancing area Dialling codes affected: 01903

Dialling codes affected: 01903

We've fixed the problem in the Lancing area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 19:28 BT Infinity problem in the Bowes Park area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

We've fixed the problem in the Bowes Park area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 21:42

Phone Line

We currently have 4 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Wed 20/05/2015 at 07:14 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Farnham - 01252 (estimated clear date 27/052015)

Moortown - 01132, 01133, 01134, 01138 (estimated clear date 27/05/2015)

Hainault - 0203, 0207, 0208 (estimated clear date 27/05/2015)

Ambleside - 01539 (estimated clear date 27/05/2015)

Waldringfield- 01473 (estimated clear date 27/05/2015)

Belton- 01572 (estimated clear date 27/05/2015)

Brede - 01424 (estimated clear date 27/05/2015)

Ware - 01920 (estimated clear date 27/05/2015)

Rhosllanerchrugog- 01978 (estimated clear date 27/05/2015)

Beragh- 02880  (estimated clear date 27/05/2015)

Cregagh- 02920  (estimated clear date 27/05/2015)

Hartlepool- 01429 (estimated clear date 27/05/2015)

South Clapham- 0203, 0207, 0208 (estimated clear date 26/05/2015)

Kirkwall- 01856 (estimated clear date 26/05/2015)

East Stoke- 01636 (estimated clear date 26/05/2015)

Talybont- 01970 (estimated clear date 26/05/2015)

Bassett- 02380, 02381 (estimated clear date 26/05/2015)

Burgess Hill- 01444 (estimated clear date 26/05/2015)

Bishops Castle- 01588 (estimated clear date 26/05/2015)

Clogher- 02885 (estimated clear date 26/05/2015)

Bleasby- 01636 (estimated clear date 26/05/2015)

Alderton- 01242 (estimated clear date 26/05/2015)

Roath - 02920, 02921, 02922 (estimated clear date 26/05/2015)

Headless Cross - 01527 (estimated clear date 26/05/2015)

Hillside - 0121, 01674  (estimated clear date 25/05/2015)

Larbert - 01324 (estimated clear date 25/05/2015)

Terrington St Clements - 01553 (estimated clear date 25/05/2015)

Bromley - 0203, 0208 (estimated clear date 25/05/2015)

Alvaston - 01332 (estimated clear date 25/05/2015)

Moorhill - 02380, 02381 (estimated clear date 25/05/2015)

Culverhouse - 02920, 02921 (estimated clear date 25/05/2015)


Please revisit this page for further updates.


Ongoing
Fri 22/05/2015 at 07:38 Telephone problem in the Bordon area Dialling codes affected: 01420

Dialling codes affected:  01420

Impacting service since 19/05/2015 10:06

We're really sorry but we've got a problem at the moment in the Bordon area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:22
Fri 22/05/2015 at 07:37 BT Telephony problem in the Sittingbourne area Dialling codes affected: 01795

Dialling codes affected: 01795

Impacting service since 19/05/2015 09:30

We're really sorry but we've got a problem at the moment in the Sittinbourne area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

03:05
Fri 22/05/2015 at 07:37 BT Telephony problem in the Stratton On Fosse area Dialling codes affected: 01761

Dialling codes affected: 01761

Impacting service since 20/05/2015 14:00

We're really sorry but we've got a problem at the moment in the Stratton On Fosse area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01:01
Date & Time Resolved issues 1 Details Time resolved
Fri 22/05/2015 at 07:37 BT Telephony problem in the Sydenham area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208 

We've fixed the problem in the Sydenham  area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Fri 22/05/2015 at 09:03

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...

Problem with Contact us area of our website

We're really sorry but we've got a technical problem at the moment that means we can't show you our normal contact details. Our guys are working flat out to fix it and we'll get it back as soon as we can.

View the latest update and more contact options >

Please wait...