BT Business home
Business

Broadband

We currently have 15 ongoing issues and 2 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 15 Details Estimated time to resolve
Tue 01/09/2015 at 02:52 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Belleek- 02868 (estimated clear time 03/09/2015)

Rothesay- 01700 (estimated clear time 03/09/2015)

Paisley- 01224 (estimated clear time 03/09/2015)

Thame -01844 (estimated clear time 03/09/2015)

Greenford-0203,0207,0208 (estimated clear time 03/09/2015)

Newbigging - 01382 (estimated clear time 03/09/2015)

Northwaterbridge - 01674 (estimated clear time 03/09/2015)

St Buryan - 01736 (estimated clear time 03/09/2015)

Bessbrook - 02830 (estimated clear time 03/09/2015)

Rock Ferry - 0151 (estimated clear time 03/09/2015)

Tighnabruaich - 01700 (estimated clear time 03/09/2015)

Ipswich Town - 01473 (estimated clear time 03/09/2015)

Newton Stewart - 01671 (estimated clear time 03/09/2015)

Colombo - 0203, 0207, 0208 (estimated clear time 03/09/2015)

Antrim - 02879 (estimated clear time 03/09/2015)

South Benfleet - 01268 (estimated clear time 03/09/2015)

Loughton - 01992 (estimated clear time 03/09/2015)

Battersea - 0203,0207 & 0208 (estimated clear time 02/09/2015)

Newtownbutler - 02867 (estimated clear time 02/09/2015)

Woking - 01483 (estimated clear time 02/09/2015)

Hardingstone - 01604 (estimated clear time 02/09/2015)

Holmes chapel - 01477 (estimated clear time 02/09/2015)

Headington - 01865 (estimated clear time 02/09/2015)

Sutton Valence- 01622 (estimated clear time 01/09/2015)

Highams Park- 0203, 0208 (estimated clear time 01/09/2015)

Greenwich- 0203, 0208 (estimated clear time 01/09/2015)

Enniskillen- 01268 (estimated clear time 01/09/2015)

Arundel- 01903 (estimated clear time 01/09/2015)

Little Clacton- 01255 (estimated clear time 01/09/2015)

Tonbridge - 01732 (estimated clear time 01/09/2015)

London Addiscombe - 0203 0207 0208 (estimated clear time 01/09/2015)

Caledon - 01223 (estimated clear date 01/09/2015)

Gosport - 02392 (estimated clear date 01/09/2015)

Please revisit this page for further updates.

Ongoing
Tue 01/09/2015 at 02:53 BT Infinity problem in the Tottenham area Dialling codes affected: 0203, 0208, 01283

Dialling codes affected: 0203, 0208, 01283

Impacting service since 13/06/2015 04:05

Update 2: Engineers are still working to resolve this incident.

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault. Additional support has been requested by the engineer due to the complexity of the fault.

Initial Update: We're really sorry but we've got a problem at the moment in the Tottenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 01/09/2015 at 02:53 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: Engineers are still working to resolve this incident.

Initial Update: We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 01/09/2015 at 02:53 BT Infinity problem in the Ramsgate area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 11/07/2015 21:10

Updae 2: The issue remains ongoing however, full focus remains on restoration.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Initial Update: We're really sorry but we've got a problem at the moment in the Ramsgate area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.


Please revisit this page for further updates.

Ongoing
Tue 01/09/2015 at 02:53 BT Infinity problem in the Colindale area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 20/07/2015 06:40

Update 2: Engineers are still working to resolve this incident.

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Colindale area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 01/09/2015 at 02:53 BT Infinity problem in the Northolt area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

Impacting service since 21/07/2015 08:30

Update 2: Engineers are still working to resolve this incident.

Update 1: The issue remains ongoing however, full focus remains on restoration.

Were really sorry but we've got a problem at the moment in the Northolt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 01/09/2015 at 02:53 BT Infinity problem in the Woking area Dialling codes affected: 01483

Dialling codes affected: 01483

Impacting service since 28/07/2015 03:32

Update 2: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Update 1: The issue remains ongoing however, full focus remains on restoration.

Initial Update: We're really sorry but we've got a problem at the moment in theWoking area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


Ongoing
Tue 01/09/2015 at 02:53 BT Infinity problem in the Mansfield area Dialling codes affected: 01623

Dialling codes affected: 01623

Impacting service since 23/08/2015 04:09

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Mansfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Tue 01/09/2015 at 02:52 BT Infinity problem in the Thanet area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since: 25/08/215 20:26

Update 1: An engineer remains working on this incident and the necessary equipment required to resolve the issue have been ordered.

We're really sorry but we've got a problem at the moment in the Thanet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Tue 01/09/2015 at 02:52 BT Infinity problem in the Ashington area Dialling codes affected: 01670

Dialling codes affected: 01670

Impacting service since 26/08/2015 06:23

We're really sorry but we've got a problem at the moment in the Ashington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Tue 01/09/2015 at 02:52 BT Infinity problem in the Edwinstowe area Dialling codes affected: 01623

Dialling codes affected: 01623

Impacting service since: 27/08/2015 06:36

We're really sorry but we've got a problem at the moment in the Edwinstowe area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Tue 01/09/2015 at 02:52 BT Infinity problem in the Caergwrle area Dialling codes affected: 01978

Dialling codes affected: 01978

Impacting service since: 28/08/2015 09:00

We're really sorry but we've got a problem at the moment in the Caergwrle area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Tue 01/09/2015 at 02:52 BT Infinity problem in the Bluebell Hill area Dialling codes affected: 01634

Dialling codes affected: 01634

Impacting service since 26/08/2015 19:49

We're really sorry but we've got a problem at the moment in the Bluebell Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Tue 01/09/2015 at 13:51 BT Infinity problem in the Rugby area Dialling codes affected: 01788

Dialling codes affected: 01788

Impacting service since 29/08/2015 11:00

We're really sorry but we've got a problem at the moment in the Rugby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Tue 01/09/2015 at 09:50 BT Infinity problem in the Kidderminster area Dialling codes affected: 01562

Dialling codes affected: 01562

Impacting service since: 30/08/2015 09:39

We're really sorry but we've got a problem at the moment in the Kidderminster area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Date & Time Resolved issues 2 Details Time resolved
Mon 31/08/2015 at 10:45 BT Infinity problem in the Aberdeen Lochnagar area Dialling codes affected: 01224

Dialling codes affected: 01224

We've fixed the problem in the Aberdeen Lochnagar area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 31/08/2015 at 15:33 BT Infinity problem in the Allerton area. Dialling codes affected: 0151

Dialling codes affected: 0151

We've fixed the problem in the Allerton area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 31/08/2015 at 17:35

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Tue 01/09/2015 at 02:52 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Belleek- 02868 (estimated clear time 03/09/2015)

Rothesay- 01700 (estimated clear time 03/09/2015)

Paisley- 01224 (estimated clear time 03/09/2015)

Thame -01844 (estimated clear time 03/09/2015)

Greenford-0203,0207,0208 (estimated clear time 03/09/2015)

Newbigging - 01382 (estimated clear time 03/09/2015)

Northwaterbridge - 01674 (estimated clear time 03/09/2015)

St Buryan - 01736 (estimated clear time 03/09/2015)

Bessbrook - 02830 (estimated clear time 03/09/2015)

Rock Ferry - 0151 (estimated clear time 03/09/2015)

Tighnabruaich - 01700 (estimated clear time 03/09/2015)

Ipswich Town - 01473 (estimated clear time 03/09/2015)

Newton Stewart - 01671 (estimated clear time 03/09/2015)

Colombo - 0203, 0207, 0208 (estimated clear time 03/09/2015)

Antrim - 02879 (estimated clear time 03/09/2015)

South Benfleet - 01268 (estimated clear time 03/09/2015)

Loughton - 01992 (estimated clear time 03/09/2015)

Battersea - 0203,0207 & 0208 (estimated clear time 02/09/2015)

Newtownbutler - 02867 (estimated clear time 02/09/2015)

Woking - 01483 (estimated clear time 02/09/2015)

Hardingstone - 01604 (estimated clear time 02/09/2015)

Holmes chapel - 01477 (estimated clear time 02/09/2015)

Headington - 01865 (estimated clear time 02/09/2015)

Sutton Valence- 01622 (estimated clear time 01/09/2015)

Highams Park- 0203, 0208 (estimated clear time 01/09/2015)

Greenwich- 0203, 0208 (estimated clear time 01/09/2015)

Enniskillen- 01268 (estimated clear time 01/09/2015)

Arundel- 01903 (estimated clear time 01/09/2015)

Little Clacton- 01255 (estimated clear time 01/09/2015)

Tonbridge - 01732 (estimated clear time 01/09/2015)

London Addiscombe - 0203 0207 0208 (estimated clear time 01/09/2015)

Caledon - 01223 (estimated clear date 01/09/2015)

Gosport - 02392 (estimated clear date 01/09/2015)

Please revisit this page for further updates.

Ongoing
Tue 01/09/2015 at 11:13 Telephone problem in the Portsmouth North End area Dialling codes affected: 02392

Dialling codes affected: 02392

Impacting service since 29/08/2015 11:00

We're really sorry but we've got a problem at the moment in the Portsmouth North End area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...
Please wait...