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Broadband

We currently have 2 ongoing issues and 5 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Wed 29/06/2016 at 00:00 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Brent Pelham- 01279 (estimated clear date 04/07/2016)

St Austell - 00172 (estimated clear date 04/07/2016)

Lichfield- 01543 (estimated clear date 04/07/2016)

Manley- 01928 (estimated clear date 04/07/2016)  

Chiswick - 0203, 0208 (estimated clear date 01/07/2016)

Brent Pelham - 01279 (estimated clear date 01/07/2016)

Fivemiletown - 02889 (estimated clear date 01/07/2016)

Bucklow Hill - 01565 (estimated clear date 01/07/2016)

Thornhill - 01786, 01848 (estimated clear date 01/07/2016)

St Agnes - 01872 (estimated clear date 01/07/2016)

Morecambe - 01524 (estimated clear date 01/07/2016)

Lundin Links - 01333 (estimated clear date 01/07/2016)

Highams Park - 0203, 0208 (estimated clear date 01/07/2016)

Sutton Scotney - 01962 (estimated clear date 01/07/2016)

Birstwith - 01423 (estimated clear date 01/07/2016)

Lancaster - 01524 (estimated clear date 01/07/2016)

Seagry - 01249 (estimated clear date 01/07/2016)

Lymm - 01925 (estimated clear date 01/07/2016)

Wisborough Green - 01403 (estimated clear date 01/07/2016)

Cullybackey - 02825 (estimated clear date 01/07/2016)

Claverley - 01746 (estimated clear date 30/06/2016)  

Llandybie - 01269 (estimated clear date 30/06/2016)  

Llanboidy - 01994 (estimated clear date 30/06/2016)  

Templepatrick - 02894 (estimated clear date 30/06/2016)  

Please revisit this page for further updates.

Ongoing
Wed 29/06/2016 at 06:37 BT Infinity problem in the Daventry area Dialling codes affected: 01327

Dialling codes affected: 01327

Impacting service since 29/06/2016 06:08

We're really sorry but we've got a problem at the moment in the Daventry area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:08
Date & Time Resolved issues 5 Details Time resolved
Wed 29/06/2016 at 00:09 BT Infinity problem in the Maida Vale area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

We've fixed the problem in the Maida Vale area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 29/06/2016 at 00:09
Tue 28/06/2016 at 14:29 BT Infinity problem in the Edgware area Dialling codes affected: 0203, 0208, 01792

Dialling codes affected: 0203, 0208, 01792

We've fixed the problem in the Edgware area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 29/06/2016 at 00:07
Wed 29/06/2016 at 21:28 Broadband problem in the Burghill area Dialling codes affected: 01432

Dialling codes affected: 01432

We've fixed the problem in the Burghill area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 29/06/2016 at 05:01
Wed 29/06/2016 at 03:51 Broadband problem in the London Pimlico area Dialling codes affected: 0203,0207

Dialling codes affected: 0203,0207

We've fixed the problem in the London Pimlico area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 29/06/2016 at 04:46
Wed 29/06/2016 at 10:57 BT Infinity problem in the Leatherhead area Dialling codes affected: 01372

Dialling codes affected: 01372

We've fixed the problem in the Leatherhead area so your broadband should now be working. If it isn't, try restarting your modem or router.

Phone Line

We currently have 2 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Wed 29/06/2016 at 00:00 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Brent Pelham- 01279 (estimated clear date 04/07/2016)

St Austell - 00172 (estimated clear date 04/07/2016)

Lichfield- 01543 (estimated clear date 04/07/2016)

Manley- 01928 (estimated clear date 04/07/2016)  

Chiswick - 0203, 0208 (estimated clear date 01/07/2016)

Brent Pelham - 01279 (estimated clear date 01/07/2016)

Fivemiletown - 02889 (estimated clear date 01/07/2016)

Bucklow Hill - 01565 (estimated clear date 01/07/2016)

Thornhill - 01786, 01848 (estimated clear date 01/07/2016)

St Agnes - 01872 (estimated clear date 01/07/2016)

Morecambe - 01524 (estimated clear date 01/07/2016)

Lundin Links - 01333 (estimated clear date 01/07/2016)

Highams Park - 0203, 0208 (estimated clear date 01/07/2016)

Sutton Scotney - 01962 (estimated clear date 01/07/2016)

Birstwith - 01423 (estimated clear date 01/07/2016)

Lancaster - 01524 (estimated clear date 01/07/2016)

Seagry - 01249 (estimated clear date 01/07/2016)

Lymm - 01925 (estimated clear date 01/07/2016)

Wisborough Green - 01403 (estimated clear date 01/07/2016)

Cullybackey - 02825 (estimated clear date 01/07/2016)

Claverley - 01746 (estimated clear date 30/06/2016)  

Llandybie - 01269 (estimated clear date 30/06/2016)  

Llanboidy - 01994 (estimated clear date 30/06/2016)  

Templepatrick - 02894 (estimated clear date 30/06/2016)  

Please revisit this page for further updates.

Ongoing
Wed 29/06/2016 at 00:07 Telephone problem in the Gants Hill area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 23/06/2016 13:36

We're really sorry but we've got a problem at the moment in the Gants Hill area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01/07/2016 10:00
Date & Time Resolved issues 1 Details Time resolved
Tue 28/06/2016 at 17:05 Telephone problem in the Edinburgh Loanhead area Dialling codes affected: 0131

Dialling codes affected: 0131

We've fixed the problem in the Edinburgh Loanhead area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.




Tue 28/06/2016 at 20:01

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