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We currently have 4 ongoing issues and 10 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Sun 01/03/2015 at 07:50 BT Infinity problem in the Hindhead area Dialling codes affected: 01647

Dialling codes affected: 01647

Impacting service since 28/02/2015 15:13

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Hindhead area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:36
Sun 01/03/2015 at 07:51 BT Infinity problem in the Gants Hill area Dialling codes affected: 0203,0208

Dialling codes affected: 0203,0208

Impacting service since 16/02/2015 11:05

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Gants Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

22:30
Sun 01/03/2015 at 07:52 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft

Comber- 02891 (estimated clear date 04/03/2015)    

Manaton - 01647(estimated clear date 04/03/2015)    

Fintona- 01235 (estimated clear date 04/03/2015)

Llanarh- 01545 (estimated clear date 04/03/2015)

Biddulph - 01782 (estimated clear date 04/03/2015)

Minster Sheppey - 01795 (estimated clear date 04/03/2015)

Llanybydder- 01570 (estimated clear date 04/03/2015)

Newtownbutler- 02867 (estimated clear date 04/03/2015)

Workington - 01900 (estimated clear date 04/03/2015)

Clun- 01588 (estimated clear date 03/03/2015)

Crymych- 01239 (estimated clear date 03/03/2015)

West Ayton- 01723 (estimated clear date 03/03/2015)

Canterbury- 01227 (estimated clear date 03/03/2015)

Willaston- 01270 (estimated clear date 03/03/2015)

Enniskillen- 01268 (estimated clear date 03/03/2015)

Kirriemuir- 01575 (estimated clear date 03/03/2015)

Manorbier- 01834 (estimated clear date 03/03/2015)

Connahs Quay- 01244 (estimated clear date 03/03/2015)

Ballynahinch - 02897 (estimated clear date 02/03/2015)

Haverfordwest - 01437 (estimated clear date 02/03/2015)

Worthing Swandean- 01903 (estimated clear date 02/03/2015)

Veryan- 01872 (estimated clear date 02/03/2015)

Alfreston - 01323 (estimated clear date 02/03/2015)

Maghera- 02879 (estimated clear date 02/03/2015)

Narberth - 01834 (estimated clear date 02/03/2015)

Crowborough- 01892 (estimated clear date 02/03/2015)

Ambleside- 01539 (estimated clear date 02/03/2015)

Chatburn - 01200 (estimated clear date 02/03/2015)

Tamworth - 01827 (estimated clear date 02/03/2015)

Please revisit this page for further update

ONGOING
Sun 01/03/2015 at 11:54 Broadband problem in the Marshchapel area Dialling codes affected: 01472

Dialling codes affected: 01472

Impacting service since 01/03/2015 11:53

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Marshchapel area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

22:02
Date & Time Resolved issues 10 Details Time resolved
Sun 01/03/2015 at 07:49 BT Infinity problem in the Peterborough area Dialling codes affected: 01733

Dialling codes affected: 01733

We've fixed the problem in the Peterborough area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 01/03/2015 at 13:44
Sun 01/03/2015 at 07:50 BT Infinity problem in the Rye area Dialling codes affected: 01797

Dialling codes affected: 01797

We've fixed the problem in the Rye area so your BT Infinity should now be working. If it isn't, try restarting your router.



Sun 01/03/2015 at 16:14
Sun 01/03/2015 at 07:51 BT Infinity problem in the Castleham area Dialling codes affected: 01424

Dialling codes affected: 01424

We've fixed the problem in the Castleham area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sun 01/03/2015 at 12:48
Sun 01/03/2015 at 15:35 BT Infinity problem in the Aberdeen Denburn area Dialling codes affected: 01224

Dialling codes affected: 01224

Impacting service since 01/03/2015 15:26

We've fixed the problem in the Aberdeen Denburn area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sun 01/03/2015 at 18:22
Sun 01/03/2015 at 19:34 Broadband problem in the Ilmington area Dialling codes affected: 01608

Dialling codes affected: 01608

We've fixed the problem in the Ilmington area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sun 01/03/2015 at 22:05
Sun 01/03/2015 at 19:59 BT Infinity problem in the Wallington area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208 

We've fixed the problem in the Wallington area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 01/03/2015 at 21:13
Sun 01/03/2015 at 21:04 Bt Infinity problem in the Burntwood area Dialling codes affected: 01543

Dialling codes affected: 01543

We've fixed the problem in the Burntwood area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sun 01/03/2015 at 22:10
Sun 01/03/2015 at 21:18 Bt Infinity problem in the Eastbourne area Dialling codes affected: 01323

Dialling codes affected: 01323

We've fixed the problem in the Eastbourne area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 02/03/2015 at 00:12
Sun 01/03/2015 at 22:03 BT Infinity problem in the Langley area Dialling codes affected: 01753

Dialling codes affected: 01753

We've fixed the problem in the Langley area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 01/03/2015 at 22:04 BT Infinity problem in the Thanet area Dialling codes affected: 01843

Dialling codes affected: 01843

We've fixed the problem in the Thanet area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 02/03/2015 at 00:23

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sun 01/03/2015 at 07:52 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft

Comber- 02891 (estimated clear date 04/03/2015)    

Manaton - 01647(estimated clear date 04/03/2015)    

Fintona- 01235 (estimated clear date 04/03/2015)

Llanarh- 01545 (estimated clear date 04/03/2015)

Biddulph - 01782 (estimated clear date 04/03/2015)

Minster Sheppey - 01795 (estimated clear date 04/03/2015)

Llanybydder- 01570 (estimated clear date 04/03/2015)

Newtownbutler- 02867 (estimated clear date 04/03/2015)

Workington - 01900 (estimated clear date 04/03/2015)

Clun- 01588 (estimated clear date 03/03/2015)

Crymych- 01239 (estimated clear date 03/03/2015)

West Ayton- 01723 (estimated clear date 03/03/2015)

Canterbury- 01227 (estimated clear date 03/03/2015)

Willaston- 01270 (estimated clear date 03/03/2015)

Enniskillen- 01268 (estimated clear date 03/03/2015)

Kirriemuir- 01575 (estimated clear date 03/03/2015)

Manorbier- 01834 (estimated clear date 03/03/2015)

Connahs Quay- 01244 (estimated clear date 03/03/2015)

Ballynahinch - 02897 (estimated clear date 02/03/2015)

Haverfordwest - 01437 (estimated clear date 02/03/2015)

Worthing Swandean- 01903 (estimated clear date 02/03/2015)

Veryan- 01872 (estimated clear date 02/03/2015)

Alfreston - 01323 (estimated clear date 02/03/2015)

Maghera- 02879 (estimated clear date 02/03/2015)

Narberth - 01834 (estimated clear date 02/03/2015)

Crowborough- 01892 (estimated clear date 02/03/2015)

Ambleside- 01539 (estimated clear date 02/03/2015)

Chatburn - 01200 (estimated clear date 02/03/2015)

Tamworth - 01827 (estimated clear date 02/03/2015)

Please revisit this page for further update

ONGOING

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