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We currently have 16 ongoing issues and 12 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 16 Details Estimated time to resolve
Mon 20/10/2014 at 00:55 BT Infinity problem in the Gloucester area Dialling codes affected: 01452

Dialling codes affected: 01452

Impacting service since 09/10/2014 10:42

We're really sorry but we've got a problem at the moment in the Gloucester area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.



31/10/14 09:00
Sat 25/10/2014 at 07:41 BT Infinity problem in the Edgware area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208 

Impacting service since 25/10/2014 06:09

We're really sorry but we've got a problem at the moment in the Edgware area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

31/10/14 09:00
Thu 30/10/2014 at 11:35 BT Infinity problem in the Haxby area Dialling codes affected: 01904

Dialling codes affected: 01904

Impacting service since 30/10/2014 11:22

We're really sorry but we've got a problem at the moment in the Haxby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

31/10/14 09:00
Thu 30/10/2014 at 11:44 BT Infinity problem in the Inverness Machdui area Dialling codes affected: 01463

Dialling codes affected: 01463

Impacting service since 30/10/2014

We're really sorry but we've got a problem at the moment in the Inverness area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

31/10/14 09:00
Thu 30/10/2014 at 21:42 BT Infinity problem in the Windsor area Dialling codes affected: 01753

Dialling codes affected: 01753

Impacting service since 30/10/2014 21:29

We're really sorry but we've got a problem at the moment in the Windsor area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

31/10/14 09:00
Fri 31/10/2014 at 06:10 BT Infinity problem in the Malton area Dialling codes affected: 01653

Dialling codes affected: 01653

Impacting service since 31/10/2014 05:41

We're really sorry but we've got a problem at the moment in the Malton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

31/10/2014 09:00
Fri 31/10/2014 at 07:22 BT Infinity problem in the Kings Norton area Dialling codes affected: 0121

Dialling codes affected: 0121

Impacting service since 31/10/2014 07:14

We're really sorry but we've got a problem at the moment in the Kings Norton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:30
Fri 31/10/2014 at 07:23 BT Infinity problem in the Bridlington area Dialling codes affected: 01262

Dialling codes affected: 01262

Impacting service since 31/10/2014 07:10

We're really sorry but we've got a problem at the moment in the Bridlington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:30
Fri 31/10/2014 at 08:20 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

Bridgerule - 01288 (estimated clear date 06/11/2014)

Winsham - 01460 (estimated clear date 06/11/2014)

Wiveliscombe - 01984 (estimated clear date 06/11/2014)

Findhorn - 01309 (estimated clear date 06/11/2014)

Polegate - 01323 (estimated clear date 06/11/2014)

Cheltenham - 01242 (estimated clear date 06/11/2014)

Ridgewell - 01440 (estimated clear date 05/11/2014)

Coombe Bissett - 01722 (estimated clear date 04/11/2014)

Walkden - 0161 (estimated clear date 04/11/2014)

Little Waltham - 01245 (estimated clear date 04/11/2014)

Newport - 01952 (estimated clear date 04/11/2014)

Beaumaris - 01248 (estimated clear date 04/11/2014)

Jerrettspass - 02830 (estimated clear date 04/11/2014)

Shifnal - 01952 (estimated clear date 04/11/2014)

Chorlton - 0161 (estimated clear date 03/11/2014)

Banbridge - 02840 (estimated clear date 03/11/2014)

Please revisit this page for further updates.

Ongoing
Fri 31/10/2014 at 08:22 BT Infinity problem in the Downpatrick area Dialling codes affected: 02844

Dialling codes affected: 02844

Impacting service since 31/10/2014 08:10

We're really sorry but we've got a problem at the moment in the Downpatrick area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

13:30
Fri 31/10/2014 at 09:15 BT Broadband problem in the West Harptree area. Dialling codes affected: 01761

Dialling codes affected: 01761

We've fixed the problem in the West Harptree area so your broadband should now be working. If it isn't, try restarting your modem or router.

12:00
Fri 31/10/2014 at 10:08 BT Infinity problem in the Thanet area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 31/10/2014 09:54

We're really sorry but we've got a problem at the moment in the Thanet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:00
Fri 31/10/2014 at 10:30 BT Infinity problem in the Dormans Park area Dialling codes affected: 01342

Dialling codes affected: 01342

Impacting service since 31/10/2014 10:08

We're really sorry but we've got a problem at the moment in the Dormans Park area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:30
Fri 31/10/2014 at 11:39 BT Infinity problem in the Catterick Camp Dialling codes affected: 01748

Dialling codes affected: 01748

Impacting service since 31/10/2014 11:07

We're really sorry but we've got a problem at the moment in the Catterick Camp area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Fri 31/10/2014 at 12:48 BT Infinity problem in the Ruddington area Dialling codes affected: 0115

Dialling codes affected: 0115

Impacting service since 31/10/2014 12:27

We're really sorry but we've got a problem at the moment in the Ruddington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:15
Fri 31/10/2014 at 13:22 BT Infinity problem in the Shepherds Bush area Dialling codes affected: 0203, 0207 & 0208

Dialling codes affected: 0203, 0207 & 0208 

Impacting service since 31/10/2014 12:57

We're really sorry but we've got a problem at the moment in the Shepherds Bush area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Date & Time Resolved issues 12 Details Time resolved
Thu 30/10/2014 at 12:10 BT Infinity problem in the Malden area Dialling codes affected: 0203, 0207 & 0208

Dialling codes affected: 0203, 0207 & 0208 

We've fixed the problem in the Malden area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 03:18
Thu 30/10/2014 at 12:57 BT Infinity problem in the Exmouth area Dialling codes affected: 01395

Dialling codes affected: 01395

We've fixed the problem in the Exmouth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 30/10/2014 at 12:57
Thu 30/10/2014 at 13:12 Broadband problem in the Aghadowey area Dialling codes affected: 0287086

Dialling codes affected: 0287086

We've fixed the problem in the Aghadowey area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 31/10/2014 at 00:28
Thu 30/10/2014 at 13:45 Broadband problem in the Coleraine area Dialling codes affected: 02870

Dialling codes affected: 02870

We've fixed the problem in the Coleraine area so your broadband should now be working. If it isn't, try restarting your modem or router.



Thu 30/10/2014 at 16:10
Thu 30/10/2014 at 13:53 BT Infinity problem in the Gravesend area Dialling codes affected: 01474

Dialling codes affected: 01474

We've fixed the problem in the Gravesend area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 30/10/2014 at 17:52
Thu 30/10/2014 at 14:16 BT Infinity problem in the Broadstone area Dialling codes affected: 01202

Dialling codes affected: 01202

We've fixed the problem in the Broadstone area so your BT Infinity should now be working. If it isn't, try restarting your router.



Thu 30/10/2014 at 16:13
Thu 30/10/2014 at 15:39 Broadband problem in the Abercynon area Dialling codes affected: 01443

Dialling codes affected: 01443

We've fixed the problem in the Abercynon area so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 30/10/2014 at 16:09
Thu 30/10/2014 at 15:40 Broadband problem in the Newcastle Hadrian area Dialling codes affected: 01750 & 01835

Dialling codes affected: 01750 & 01835 

We've fixed the problem in the Newcastle Hadrian area so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 30/10/2014 at 16:09
Thu 30/10/2014 at 16:59 BT Infinity problem in the Chiswick area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

We've fixed the problem in the Chiswick area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 03:16
Thu 30/10/2014 at 18:47 BT Infinity problem in the Dover area Dialling codes affected: 01304

Dialling codes affected: 01304

We've fixed the problem in the Dover area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 31/10/2014 at 04:46
Fri 31/10/2014 at 09:50 Broadband problem in the Poole area Dialling codes affected: 01202 & 01929

Dialling codes affected: 01202 & 01929 

We've fixed the problem in the Poole area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 31/10/2014 at 12:24
Fri 31/10/2014 at 10:12 BT Infinity problem in the Lowestoft area Dialling codes affected: 01502

Dialling codes affected: 01502

We've fixed the problem in the Lowestoft area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 10:15

Phone Line

We currently have 3 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Fri 31/10/2014 at 08:04 Telephony problem in the Basildon area Dialling codes affected: 01268

Dialling codes affected: 01268

Impacting service since 31/10/2014 07:26

We're really sorry but we've got a problem at the moment in the Basildon area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Fri 31/10/2014 at 08:12 Telephony problems in the Aylesbury area Dialling codes affected: 01296

Dialling codes affected: 01296

Impacting service since 31/10/2014 07:42

We're really sorry but we've got a problem at the moment in the Aylesbury area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:00
Fri 31/10/2014 at 08:20 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

Bridgerule - 01288 (estimated clear date 06/11/2014)

Winsham - 01460 (estimated clear date 06/11/2014)

Wiveliscombe - 01984 (estimated clear date 06/11/2014)

Findhorn - 01309 (estimated clear date 06/11/2014)

Polegate - 01323 (estimated clear date 06/11/2014)

Cheltenham - 01242 (estimated clear date 06/11/2014)

Ridgewell - 01440 (estimated clear date 05/11/2014)

Coombe Bissett - 01722 (estimated clear date 04/11/2014)

Walkden - 0161 (estimated clear date 04/11/2014)

Little Waltham - 01245 (estimated clear date 04/11/2014)

Newport - 01952 (estimated clear date 04/11/2014)

Beaumaris - 01248 (estimated clear date 04/11/2014)

Jerrettspass - 02830 (estimated clear date 04/11/2014)

Shifnal - 01952 (estimated clear date 04/11/2014)

Chorlton - 0161 (estimated clear date 03/11/2014)

Banbridge - 02840 (estimated clear date 03/11/2014)

Please revisit this page for further updates.

Ongoing

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