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We currently have 12 ongoing issues and 9 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 12 Details Estimated time to resolve
Thu 24/07/2014 at 00:04 BT Infinity problem in the Hatch End area Dialling codes affected: 0208, 0203

Dialling codes affected: 0208, 0203  

Impacting service since 23/07/2014 15:20

We're really sorry but we've got a problem at the moment in the Hatch End area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Thu 24/07/2014 at 00:05 Broadband problem in the Denholm area Dialling codes affected: 01450

Dialling codes affected: 01450

Impacting service since 23/07/2014 10:00

We're really sorry but we've got a problem at the moment in the Denholm area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


17:30
Thu 24/07/2014 at 00:07 Delayed repairs in the following areas due to severe storm conditions. More details

Delayed repairs will be experienced in the following areas due to the severe storm conditions between Thursday 17th July and Sunday 20th July 2014:

North Manchester

South Yorkshire

Peterborough

Southend

Colchester

Cambridge

Broadlands

Romford

Newport

Bristol

East Downs

Swindon

Southampton

Ongoing
Thu 24/07/2014 at 00:09 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.         


Bow- 01363 (estimated clear date 28/07/2014)

Bratton - 01380 (estimated clear date 28/07/2014)

Upavon - 01980 (estimated clear date 27/07/2014)

Gunnislake - 01822 (estimated clear date 27/07/2014)

Peartree - 01283,01332 (estimated clear date 27/07/2014)

Bethesda - 01248  (estimated clear date 27/07/2014)

Felsted - 01371 (estimated clear date 27/07/2014)

North Tawton - 01837 (estimated clear date 26/07/2014)

Pulham Market - 013796 (estimated clear date 26/07/2014)

Toomebridge - 0287965 (estimated clear date 26/07/2014)

Minehead - 01643 (estimated clear date 26/07/2014)

Leominster - 01568 (estimated clear date 26/07/2014)

Chittlehamholt - 01769 (estimated clear date 26/07/2014)

Wishaw - 01698 (estimated clear date 26/07/2014)

Please revisit this page for further updates.

Ongoing
Thu 24/07/2014 at 00:10 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephony and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 24/07/2014 at 02:06 BT Infinity problem in the Chipping Norton area Dialling codes affected: 01608

Dialling codes affected: 01608

Impacting service since 24/07/2014 01:57

We're really sorry but we've got a problem at the moment in the Chipping Norton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Thu 24/07/2014 at 08:41 Broadband problem in the Netheravon area Dialling codes affected: 01980

Dialling codes affected: 01980

Impacting service since 24/07/2014 08:40

We're really sorry but we've got a problem at the moment in the Netheravon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Thu 24/07/2014 at 11:07 Broadband problem in the Aghadowey area Dialling codes affected: 02870

Dialling codes affected:  02870

Impacting service since 24/07/2014 11:05

We're really sorry but we've got a problem at the moment in the AGHADOWEY area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Thu 24/07/2014 at 14:11 Problems with BT Business Broadband customers using the mail relay service.

 

We're really sorry but we've got a problem where BT Business Broadband customers who use the mail relay service, for email domains hosted outside BT are unable to send email via the email relay service. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

 

 

18:00
Thu 24/07/2014 at 14:36 Broadband problem in the Odiham area Dialling codes affected: 01256

Dialling codes affected: 01256

Impacting service since 24/07/2014 14:35


We're really sorry but we've got a problem at the moment in the Odiham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Thu 24/07/2014 at 14:40 Broadband problem in the Witchampton area Dialling codes affected: 01258

Dialling codes affected: 01258

Impacting service since 24/07/2014 14:40

We're really sorry but we've got a problem at the moment in the Witchampton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Thu 24/07/2014 at 16:02 Broadband problem in the Yarmouth area Dialling codes affected: 01983

Dialling codes affected: 01983

Impacting service since 24/07/2014 17:51

We're really sorry but we've got a problem at the moment in the Yarmouth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Date & Time Resolved issues 9 Details Time resolved
Wed 23/07/2014 at 00:56 Broadband problem in the Stornoway & Garrabost areas Dialling codes affected: 01851

Dialling codes affected: 01851

We've fixed the problem in the Stornoway & Garrabost area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 23/07/2014 at 19:12
Wed 23/07/2014 at 12:51 BT Infinity problem in the Blackhall Colliery area Dialling codes affected: 019158

Dialling codes affected: 019158

We've fixed the problem in the Blackhall Colliery area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 23/07/2014 at 17:13
Wed 23/07/2014 at 14:02 BT Infinity problem in the Blackburn area Dialling codes affected: 01254

Dialling codes affected: 01254

We've fixed the problem in the Blackburn area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 23/07/2014 at 20:20
Thu 24/07/2014 at 00:05 BT Infinity problem in the Rainham area Dialling codes affected: 01634, 01708

Dialling codes affected: 01634, 01708  

We've fixed the problem in the Rainham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 24/07/2014 at 13:55
Thu 24/07/2014 at 01:31 BT Infinity problem in the Lurgan area Dialling codes affected: 02838

Dialling codes affected: 02838

We've fixed the problem in the Lurgan area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 24/07/2014 at 01:45
Thu 24/07/2014 at 09:59 BT infinity problem in the New Southgate area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

We've fixed the problem in the New Southgate area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 24/07/2014 at 14:12
Thu 24/07/2014 at 10:53 BT Infinity problem in the Ryde area. Dialling codes affected: 01983

Dialling codes affected: 01983

Impacting service since 24/07/2014 10:48

We've fixed the problem in the Ryde area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 24/07/2014 at 15:13
Thu 24/07/2014 at 11:34 Broadband problem in the Portmouth area Dialling codes affected: 01243,01489,01730

Dialling codes affected: 01243,01489,01730



We've fixed the problem in the Portmouth area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 24/07/2014 at 13:33
Thu 24/07/2014 at 15:23 Broadband problem in the Birmingham Kings Norton area Dialling codes affected: 0121

Dialling codes affected: 0121

We've fixed the problem in the Kings NortoN area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 24/07/2014 at 16:23

Phone Line

We currently have 3 ongoing issues and 2 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Thu 24/07/2014 at 00:07 Delayed repairs in the following areas due to severe storm conditions. More details

Delayed repairs will be experienced in the following areas due to the severe storm conditions between Thursday 17th July and Sunday 20th July 2014:

North Manchester

South Yorkshire

Peterborough

Southend

Colchester

Cambridge

Broadlands

Romford

Newport

Bristol

East Downs

Swindon

Southampton

Ongoing
Thu 24/07/2014 at 00:09 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.         


Bow- 01363 (estimated clear date 28/07/2014)

Bratton - 01380 (estimated clear date 28/07/2014)

Upavon - 01980 (estimated clear date 27/07/2014)

Gunnislake - 01822 (estimated clear date 27/07/2014)

Peartree - 01283,01332 (estimated clear date 27/07/2014)

Bethesda - 01248  (estimated clear date 27/07/2014)

Felsted - 01371 (estimated clear date 27/07/2014)

North Tawton - 01837 (estimated clear date 26/07/2014)

Pulham Market - 013796 (estimated clear date 26/07/2014)

Toomebridge - 0287965 (estimated clear date 26/07/2014)

Minehead - 01643 (estimated clear date 26/07/2014)

Leominster - 01568 (estimated clear date 26/07/2014)

Chittlehamholt - 01769 (estimated clear date 26/07/2014)

Wishaw - 01698 (estimated clear date 26/07/2014)

Please revisit this page for further updates.

Ongoing
Thu 24/07/2014 at 00:10 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephony and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issues 2 Details Time resolved
Wed 23/07/2014 at 22:54 Telephony problem in the Twickenham area Dialling codes affected: 0203 & 0208

Dialling codes affected: 0203 & 0208  

We've fixed the problem in the Twickenham area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 24/07/2014 at 07:24
Thu 24/07/2014 at 13:26 Telephone problem in the Swindon area Dialling codes affected: 01793

Dialling codes affected: 01793

Impacting service since 27/07/2014 12:39

We've fixed the problem in the Swindon area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 24/07/2014 at 14:20

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