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Broadband

We currently have 5 ongoing issues and 10 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Thu 21/08/2014 at 00:16 Loss of Broadband and Telephone service

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Pencader - 01559 (estimated clear date 26/08/2014)

Banbury - 01295 (estimated clear date 26/08/2014)

Nine Elms - 0203 (estimated clear date 26/08/2014)

Linton - 01223 (estimated clear date 26/08/2014)

Porthmadog - 01766  (estimated clear date 26/08/2014)

Clun - 01588 (estimated clear date 26/08/2014)

Gatley - 0161 (estimated clear date 26/08/2014)

Barnet - 0203 (estimated clear date 26/08/2014)  

Fleetwood - 01253 (estimated clear date 26/08/2014)  

Pimlico - 0203, 0207 (estimated clear date 26/08/2014)  

Isleworth - 0203, 0207, 0208 (estimated clear date 25/08/2014)        

Lower Peover - 01565 (estimated clear date 25/08/2014)

Spaxton - 01278  (estimated clear date 25/08/2014)

Brockton - 01746 (estimated clear date 25/08/2014)

Wirksworth - 01629 (estimated clear date 25/08/2014)

Glenanne - 02837 (estimated clear date 25/08/2014)

Andoversford - 01242 (estimated clear date 25/08/2014)

Taunton - 01823 (estimated clear date 22/08/2014)

Dale - 01646 (estimated clear date 22/08/2014)

Ballyward - 02840 (estimated clear date 22/08/2014)

Brundall - 01603 (estimated clear date 22/08/2014)

Trumpet - 01531 (estimated clear date 22/08/2014)

Fintona - 02882 (estimated clear date 22/08/2014)

Polmont - 01324 (estimated clear date 22/08/2014)

Colindale - 02031 , 02032 , 02033 , 02034 , 02035 , 02036 , 02081 , 02082 , 02083 , 02085 , 02086 , 02087 , 02089

(estimated clear date 22/08/2014)

Barnet - 0203, 0208 (estimated clear date 22/08/2014)

Hornchurch - 01708 (estimated clear date 22/08/2014)

Cullen - 01542 (estimated clear date 22/08/2014)      

Old Leake - 0120587 (estimated clear date 21/08/2014)

Goldhanger - 0162178 (estimated clear date 21/08/2014)

Leedstown - 0173685 (estimated clear date 21/08/2014)

Owslebury - 019627 (estimated clear date 21/08/2014)

Greyabbey - 02842 (estimated clear date 21/08/2014)

Newport - 01633 (estimated clear date 21/08/2014)

Cherry Hinton - 01223 (estimated clear date 21/08/2014)

Wilmington - 01404 (estimated clear date 21/08/2014)

Longtown Castle - 0187386 (estimated clear date 21/08/2014)

Tywyn- 0165471 (estimated clear date 21/08/2014)

Broadstairs - 01843 (estimated clear date 21/08/2014)

Milford - 01785 (estimated clear date 21/08/2014)

Earley - 0118 (estimated clear date 21/08/2014)         

Clapham - 0152425 (estimated clear date 21/08/2014)

Donaghmore - 028877 (estimated clear date 21/08/2014)       

New Milton - 01425 (estimated clear date 21/08/2014)      

Please revisit this page for further updates.


Ongoing
Thu 21/08/2014 at 00:19 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK as a result of Hurricane Bertha we have seen a large increase in telephone and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 21/08/2014 at 10:29 Broadband problem in the Layer de la Haye area Dialling codes affected: 01206

Dialling codes affected: 01206

Impacting service since 21/08/2014 10:17


We're really sorry but we've got a problem at the moment in the Layer de la Haye area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:00
Thu 21/08/2014 at 13:05 BT Infinity problem in the Killingworth area Dialling codes affected: 0191

Dialling codes affected: 0191

Impacting service since 20/08/2014 19:03


We're really sorry but we've got a problem at the moment in the Killngworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:00
Thu 21/08/2014 at 13:09 BT Infinity problem in the Meadowfield area Dialling codes affected: 0191

Dialling codes affected: 0191

Impacting service since 21/08/2014 06:42


We're really sorry but we've got a problem at the moment in the Meadowfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:00
Date & Time Resolved issues 10 Details Time resolved
Wed 20/08/2014 at 00:50 BT Broadband problem in the Pontyberem area Dialling codes affected: 019246

Dialling codes affected: 019246

We've fixed the problem in the Pontyberem area so your broadband should now be working. If it isn't, try restarting your modem or router.

.

Wed 20/08/2014 at 21:37
Wed 20/08/2014 at 00:51 BT Infinity problem in the Brentwood area Dialling codes affected: 01277

Dialling codes affected: 01277

We've fixed the problem in the Brentwood area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 20/08/2014 at 18:55
Wed 20/08/2014 at 09:22 BT Infinity problem in Palmers Green area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

We've fixed the problem in the Palmers Green area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 20/08/2014 at 23:39
Thu 21/08/2014 at 08:11 Broadband problem in the Lamlash and Brodick areas Dialling codes affected: 01770

Dialling codes affected: 01770

Impacting service since 20/08/2014 08:01

We've fixed the problem in the Lamlash and Brodick areas so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 21/08/2014 at 17:18
Thu 21/08/2014 at 08:39 BT Infinity problem in the Tockwith area Dialling codes affected: 01423

Dialling codes affected: 01423

Impacting service since 20/08/2014 08:28

We've fixed the problem in the Tockwith area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 21/08/2014 at 09:52
Thu 21/08/2014 at 09:08 Broadband problem in the Shalford Green area Dialling codes affected: 01371

Dialling codes affected: 01371

Impacting service since 21/08/2014 08:47

We've fixed the problem in the Shalford Green area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 21/08/2014 at 09:44
Thu 21/08/2014 at 09:42 BT Infinity problem in the Winsford area Dialling codes affected: 01606

Dialling codes affected: 01606

Impacting service since 21/08/2014 09:27

We've fixed the problem in the Winsford area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 21/08/2014 at 16:33
Thu 21/08/2014 at 10:15 Broadband problem in the Lerwick area Dialling codes affected: 01595

Dialling codes affected: 01595

Impacting service since 21/08/2014 10:05

We've fixed the problem in the Lerwick area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 21/08/2014 at 12:08
Thu 21/08/2014 at 10:41 Broadband problem in Chipping Sodbury area Dialling codes affected: 01454

Dialling codes affected: 01454

Impacting service since 21/08/2014 10:28

We've fixed the problem in the Chipping Sodbury area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 21/08/2014 at 16:34
Thu 21/08/2014 at 13:10 BT Infinity problem in the Dundee Broughty Ferry area Dialling codes affected: 01382

Dialling codes affected: 01382

Impacting service since 21/08/2014 06:42

We've fixed the problem in the Dundee Broughty Ferry area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 21/08/2014 at 14:30

Phone Line

We currently have 2 ongoing issues and 5 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Thu 21/08/2014 at 00:16 Loss of Broadband and Telephone service

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Pencader - 01559 (estimated clear date 26/08/2014)

Banbury - 01295 (estimated clear date 26/08/2014)

Nine Elms - 0203 (estimated clear date 26/08/2014)

Linton - 01223 (estimated clear date 26/08/2014)

Porthmadog - 01766  (estimated clear date 26/08/2014)

Clun - 01588 (estimated clear date 26/08/2014)

Gatley - 0161 (estimated clear date 26/08/2014)

Barnet - 0203 (estimated clear date 26/08/2014)  

Fleetwood - 01253 (estimated clear date 26/08/2014)  

Pimlico - 0203, 0207 (estimated clear date 26/08/2014)  

Isleworth - 0203, 0207, 0208 (estimated clear date 25/08/2014)        

Lower Peover - 01565 (estimated clear date 25/08/2014)

Spaxton - 01278  (estimated clear date 25/08/2014)

Brockton - 01746 (estimated clear date 25/08/2014)

Wirksworth - 01629 (estimated clear date 25/08/2014)

Glenanne - 02837 (estimated clear date 25/08/2014)

Andoversford - 01242 (estimated clear date 25/08/2014)

Taunton - 01823 (estimated clear date 22/08/2014)

Dale - 01646 (estimated clear date 22/08/2014)

Ballyward - 02840 (estimated clear date 22/08/2014)

Brundall - 01603 (estimated clear date 22/08/2014)

Trumpet - 01531 (estimated clear date 22/08/2014)

Fintona - 02882 (estimated clear date 22/08/2014)

Polmont - 01324 (estimated clear date 22/08/2014)

Colindale - 02031 , 02032 , 02033 , 02034 , 02035 , 02036 , 02081 , 02082 , 02083 , 02085 , 02086 , 02087 , 02089

(estimated clear date 22/08/2014)

Barnet - 0203, 0208 (estimated clear date 22/08/2014)

Hornchurch - 01708 (estimated clear date 22/08/2014)

Cullen - 01542 (estimated clear date 22/08/2014)      

Old Leake - 0120587 (estimated clear date 21/08/2014)

Goldhanger - 0162178 (estimated clear date 21/08/2014)

Leedstown - 0173685 (estimated clear date 21/08/2014)

Owslebury - 019627 (estimated clear date 21/08/2014)

Greyabbey - 02842 (estimated clear date 21/08/2014)

Newport - 01633 (estimated clear date 21/08/2014)

Cherry Hinton - 01223 (estimated clear date 21/08/2014)

Wilmington - 01404 (estimated clear date 21/08/2014)

Longtown Castle - 0187386 (estimated clear date 21/08/2014)

Tywyn- 0165471 (estimated clear date 21/08/2014)

Broadstairs - 01843 (estimated clear date 21/08/2014)

Milford - 01785 (estimated clear date 21/08/2014)

Earley - 0118 (estimated clear date 21/08/2014)         

Clapham - 0152425 (estimated clear date 21/08/2014)

Donaghmore - 028877 (estimated clear date 21/08/2014)       

New Milton - 01425 (estimated clear date 21/08/2014)      

Please revisit this page for further updates.


Ongoing
Thu 21/08/2014 at 00:19 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK as a result of Hurricane Bertha we have seen a large increase in telephone and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issues 5 Details Time resolved
Wed 20/08/2014 at 11:04 Telephone problem in the Witheridge area Dialling codes affected: 01884

Dialling codes affected: 01884

We've fixed the problem in the Witheridge area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Wed 20/08/2014 at 20:29
Wed 20/08/2014 at 22:14 Telephone problem in the Bramhall area Dialling codes affected: 01189, 0161

Dialling codes affected: 01189, 0161

We've fixed the problem in the Bramhall area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Wed 20/08/2014 at 23:25
Thu 21/08/2014 at 07:50 Telephone problem in the Leeds Albion area Dialling codes affected: 0113

Dialling codes affected: 0113

Impacting service since 21/08/2014 07:30

We've fixed the problem in the Leeds Albion area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router

Thu 21/08/2014 at 10:20
Thu 21/08/2014 at 09:12 Telephone problem in the Tern Hill area Dialling codes affected: 01630

Dialling codes affected: 01630

Impacting service since 21/08/2014 08:42

We've fixed the problem in the Tern Hill area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 21/08/2014 at 11:13
Thu 21/08/2014 at 12:58 18:00 Dialling codes affected: 01633, 01799, 01952, 01983

Dialling codes affected: 01633, 01799, 01952, 01983

Impacting service since 21/08/2014 12:33


We've fixed the problem in the Newport area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 21/08/2014 at 13:13

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