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We currently have 8 ongoing issues and 5 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 8 Details Estimated time to resolve
Sun 25/01/2015 at 08:28 Loss of Broadband and Telephone service Loss of Broadband and Telephone service

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft.    

Dunamanagh - 02871 (estimated clear date 29/01/2015)

London Wimbledon, 02031 , 02032 , 02035 , 02036 , 02081 , 02082 , 02083 , 02084 , 02086 , 02087 , 02088 , 02089 (estimated clear date 29/01/2015)

St Athan, 01446 (estimated clear date 29/01/2015)

Ruabon - 01843, 01978 (estimated clear date 29/01/2015)

Ponteland- 01661 (estimated clear date 29/01/2015)

Poundhill- 01293(estimated clear date 29/01/2015)    

Ashwell- 01462 (estimated clear date 29/01/2015)    

Gunnislake- 01822 (estimated clear date 29/01/2015)      

Gosberton- 01775 (estimated clear date 29/01/2015)         

Hythe- 01303, 02830 (estimated clear date 30/01/2015)         
    
Wiveliscombe- 01984 (estimated clear date 30/01/2015)

Pumpsaint- 01558 (estimated clear date 30/01/2015)

Swatragh- 02879 (estimated clear date 29/01/2015)

Liskeard- 01579 (estimated clear date 29/01/2015)

Stourport- 01299 (estimated clear date 29/01/2015)

Broadwindsor- 01308 (estimated clear date 29/01/2015)

Mitcham - 0203, 0208 (estimated clear date 28/01/2015)

Castlederg- 02881 (estimated clear date 28/01/2015)

Oakwood Hill  - 01306 (estimated clear date 28/01/2015)

Balmoral - 02890 (estimated clear date 28/01/2015)

Dinas Powys - 02920 (estimated clear date 28/01/2015)

Culverhouse - 02920, 02921 (estimated clear date 28/01/2015)

Broadchalke- 01722 (estimated clear date 28/01/2015)

Nutley - 01825 (estimated clear date 28/01/2015)

Aylesford - 01622 (estimated clear date 28/01/2015)

Dudleston Heath - 01691 (estimated clear date 27/01/2015)

Meadowfield - 01913 (estimated clear date 27/01/2015)

Canterbury - 01227 (estimated clear date 27/01/2015)

Alderton - 01242 (estimated clear date 27/01/2015)

St Helens - 01744 (estimated clear date 27/01/2015)

Mundford - 01842 (estimated clear date 27/01/2015)

Goscote - 01162, 01163 (estimated clear date 27/01/2015)

Ambergate - 01773 (estimated clear date 27/01/2015)

Lancing - 01903 (estimated clear date 27/01/2015)

Chorley - 01257 (estimated clear date 27/01/2015)

Mawnan Smith - 01326 (estimated clear date 27/01/2015)

Kidmore End - 01189 (estimated clear date 27/01/2015)

Barnet - 0203 & 0208 (estimated clear date 26/01/2015)

Helmingham - 01473 (estimated clear date 26/01/2015)

Lamberhurst - 01892 (estimated clear date 26/01/2015)

Barnet - 0203,0208 (estimated clear date 26/01/2015)

Talgarth- 01874 (estimated clear date 26/01/2015)

Cowbridge- 01446 (estimated clear date 26/01/2015)

Malvern - 01684 (estimated clear date 26/01/2015)

Barrhead- 0141 (estimated clear date 26/01/2015)

St Ives  - 01736 (estimated clear date 26/01/2015)

Crucorney- 01873 (estimated clear date 26/01/2015)             

Millom - 01229 (estimated clear date 26/01/2015)            

Colchester - 01206 (estimated clear date 26/01/2015)            

Govan- 01412,01413,01414 (estimated clear date 26/01/2015)

Please revisit this page for further update







ONGOING
Mon 26/01/2015 at 07:22 BT Infinity problem in the Camelford area Dialling codes affected: 01840

Dialling codes affected: 01840

Impacting service since 24/01/2015 17:10

We're really sorry but we've got a problem at the moment in the Camelford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

27/01/2015 09:45
Mon 26/01/2015 at 07:28 BT Broadband problem in the Astley Bridge area Dialling codes affected: 01204

Dialling codes affected: 01204

Impacting service since 22/01/2015 11:14

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the Astley Bridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

27/01/2015 09:50
Mon 26/01/2015 at 07:33 BT Telephone problem in the Swindon area Dialling codes affected: 01793

Dialling codes affected:  01793

Impacting service since 24/01/2015 14:43

We're really sorry but we've got a problem at the moment in the Swindon area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

27/01/2015 09:35
Mon 26/01/2015 at 07:34 BT Infinity problem in the Horton Bank area Dialling codes affected: 01274

Dialling codes affected: 01274

Impacting service since 25/01/2015 17:14

We're really sorry but we've got a problem at the moment in the Horton Bank area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


27/01/2015 09:55
Mon 26/01/2015 at 11:33 BT Broadband problem in the Whalley area Dialling codes affected: 01254

Dialling codes affected: 01254

Impacting service since 26/01/2015 11:31

We're really sorry but we've got a problem at the moment in the Whalley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

27/01/2015 09:40
Mon 26/01/2015 at 16:33 Some BT Infinity customers experiencing slow or degraded service in the Northern Island area Multiple Dialling Codes

Dialling codes affected: Multiple

We're really sorry but we've got a problem at the moment in the Northern Ireland area, which means that some of our customers will be experiencing a slow or degraded service through their BT Infinity, particually at peak times. We're trying to fix the problem as quickly as we can and apologise for any inconveniance this is causing.

27/01/2015 19:00
Mon 26/01/2015 at 19:17 BT broadband problem in the Ingleton area Dialling codes affected: 01524

Dialling codes affected: 01524

Impacting service since 26/01/2015 19:17

We're really sorry but we've got a problem at the moment in the Ingleton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

27/01/2015 09:30
Date & Time Resolved issues 5 Details Time resolved
Mon 26/01/2015 at 07:32 BT Infinity problem in the Langley Mill area Dialling codes affected: 01773

Dialling codes affected: 01773

We've fixed the problem in the Langley Mill area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 26/01/2015 at 10:42 BT Broadband problem in the Western Scotland area Dialling codes affected: 01595, 01806, 01857, 01950, 01957

Dialling codes affected: 01595, 01806, 01857, 01950, 01957

We've fixed the problem in the Western Scotland area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 26/01/2015 at 10:52 BT Infinity problem in the Felixstowe area Dialling codes affected: 01394

Dialling codes affected: 01394

We've fixed the problem in the Felixstowe area so your broadband should now be working. If it isn't, try restarting your modem or router.


Mon 26/01/2015 at 15:22 BT Infinity problem in the Braintree area Dialling codes affected: 01376

Dialling codes affected: 01376

We've fixed the problem in the Braintree area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 26/01/2015 at 15:40 BT Broadband problem in the Lockerbie area Dialling codes affected: 01576

Dialling codes affected: 01576

We've fixed the problem in the Lockerbie area so your broadband should now be working. If it isn't, try restarting your modem or router.


Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sun 25/01/2015 at 08:28 Loss of Broadband and Telephone service Loss of Broadband and Telephone service

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft.    

Dunamanagh - 02871 (estimated clear date 29/01/2015)

London Wimbledon, 02031 , 02032 , 02035 , 02036 , 02081 , 02082 , 02083 , 02084 , 02086 , 02087 , 02088 , 02089 (estimated clear date 29/01/2015)

St Athan, 01446 (estimated clear date 29/01/2015)

Ruabon - 01843, 01978 (estimated clear date 29/01/2015)

Ponteland- 01661 (estimated clear date 29/01/2015)

Poundhill- 01293(estimated clear date 29/01/2015)    

Ashwell- 01462 (estimated clear date 29/01/2015)    

Gunnislake- 01822 (estimated clear date 29/01/2015)      

Gosberton- 01775 (estimated clear date 29/01/2015)         

Hythe- 01303, 02830 (estimated clear date 30/01/2015)         
    
Wiveliscombe- 01984 (estimated clear date 30/01/2015)

Pumpsaint- 01558 (estimated clear date 30/01/2015)

Swatragh- 02879 (estimated clear date 29/01/2015)

Liskeard- 01579 (estimated clear date 29/01/2015)

Stourport- 01299 (estimated clear date 29/01/2015)

Broadwindsor- 01308 (estimated clear date 29/01/2015)

Mitcham - 0203, 0208 (estimated clear date 28/01/2015)

Castlederg- 02881 (estimated clear date 28/01/2015)

Oakwood Hill  - 01306 (estimated clear date 28/01/2015)

Balmoral - 02890 (estimated clear date 28/01/2015)

Dinas Powys - 02920 (estimated clear date 28/01/2015)

Culverhouse - 02920, 02921 (estimated clear date 28/01/2015)

Broadchalke- 01722 (estimated clear date 28/01/2015)

Nutley - 01825 (estimated clear date 28/01/2015)

Aylesford - 01622 (estimated clear date 28/01/2015)

Dudleston Heath - 01691 (estimated clear date 27/01/2015)

Meadowfield - 01913 (estimated clear date 27/01/2015)

Canterbury - 01227 (estimated clear date 27/01/2015)

Alderton - 01242 (estimated clear date 27/01/2015)

St Helens - 01744 (estimated clear date 27/01/2015)

Mundford - 01842 (estimated clear date 27/01/2015)

Goscote - 01162, 01163 (estimated clear date 27/01/2015)

Ambergate - 01773 (estimated clear date 27/01/2015)

Lancing - 01903 (estimated clear date 27/01/2015)

Chorley - 01257 (estimated clear date 27/01/2015)

Mawnan Smith - 01326 (estimated clear date 27/01/2015)

Kidmore End - 01189 (estimated clear date 27/01/2015)

Barnet - 0203 & 0208 (estimated clear date 26/01/2015)

Helmingham - 01473 (estimated clear date 26/01/2015)

Lamberhurst - 01892 (estimated clear date 26/01/2015)

Barnet - 0203,0208 (estimated clear date 26/01/2015)

Talgarth- 01874 (estimated clear date 26/01/2015)

Cowbridge- 01446 (estimated clear date 26/01/2015)

Malvern - 01684 (estimated clear date 26/01/2015)

Barrhead- 0141 (estimated clear date 26/01/2015)

St Ives  - 01736 (estimated clear date 26/01/2015)

Crucorney- 01873 (estimated clear date 26/01/2015)             

Millom - 01229 (estimated clear date 26/01/2015)            

Colchester - 01206 (estimated clear date 26/01/2015)            

Govan- 01412,01413,01414 (estimated clear date 26/01/2015)

Please revisit this page for further update







ONGOING
Date & Time Resolved issue 1 Details Time resolved
Mon 26/01/2015 at 03:15 Telephone problem in the Southampton area Dialling codes affected: 02830,02381

Dialling codes affected: 02830,02381

We've fixed the problem in the Southampton area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Mon 26/01/2015 at 03:38

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