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We currently have 9 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 9 Details Estimated time to resolve
Fri 14/11/2014 at 08:36 Broadband problem in Malvern area Dialling codes affected: 01684

Dialling codes affected: 01684

Impacting service since 13/11/2014 09:14

We're really sorry but we've got a problem at the moment in the Malvern area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:30
Mon 17/11/2014 at 17:09 BT Infinity and BT Broadband problem in the Fareham area Dialling codes affected: 01329

Dialling codes affected: 01329

Impacting service since 17/11/2014

We're really sorry but we've got a problem at the moment in the Fareham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:30
Tue 18/11/2014 at 18:46 BT Infinity problem in the Chester South area Dialling codes affected: 01244

Dialling codes affected: 01244

Impacting service since 18/11/2014 17:55

We're really sorry but we've got a problem at the moment in the Chester South area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:30
Thu 20/11/2014 at 13:41 Broadband and Telephone problem in the Crayford area Dialling codes affected: 01322

Dialling codes affected: 01322

Impacting service since 20/11/2014 13:37

We're really sorry but we've got a problem at the moment in the Crayford area, which means that some of our customers will be having trouble with their telephone line and getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:30
Thu 20/11/2014 at 21:29 Yahoo Mail issues Yahoo Mail issues

We are aware of issues, which is causing some BT Yahoo customers to experience intermittent issues when attempting to send or receive mail from their accounts. We are working to restore service as soon as possible and apologise for any inconvenience caused.

Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Wheathampstead - 01582  (estimated clear date 26/11/2014)

Ballycastle - 02820  (estimated clear date 26/11/2014)

Swindon - 01796  (estimated clear date 26/11/2014)

Garelochhead - 01436 (estimated clear date 26/11/2014)

Wootton - 01469 (estimated clear date 26/11/2014)

Aspatria - 01697 (estimated clear date 26/11/2014)

Ruabon - 01978 (estimated clear date 26/11/2014)

North Tawton - 01837 (estimated clear date 26/11/2014)

Cheltenham - 01242 (estimated clear date 26/11/2014)

Westbourne - 01202 (estimated clear date 25/11/2014)

Kesgrave - 01473 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

The Lizard - 01326 (estimated clear date 25/11/2014)

Nebo - 01974 (estimated clear date 25/11/2014)

Tempo - 02889 (estimated clear date 25/11/2014)

Kingsclere - 01635 (estimated clear date 25/11/2014)

Child Okeford - 01258 (estimated clear date 25/11/2014)

Lowestoft - 01502 (estimated clear date 25/11/2014)

Limpley Stoke - 01225 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

Hanley Swan - 01684 (estimated clear date 25/11/2014)

Wimbledon - 0203, 0208 (estimated clear date 25/11/2014)

Millom - 01229 (estimated clear date 25/11/2014)

Poyntzpass - 02838 (estimated clear date 24/11/2014)

Heacham - 01485 (estimated clear date 24/11/2014)

Kelsall - 01829 (estimated clear date 24/11/2014)

Crosthwaite - 01539 (estimated clear date 24/11/2014)

Weston Under Lizzard - 01952 (estimated clear date 22/11/2014)

Mountfield - 02880  (estimated clear date 22/11/2014)

Irvinestown - 02868 (estimated clear date 22/11/2014)

Baillies mills - 02892 (estimated clear date 22/11/2014)

Whiteabbey - 02890, 02895 (estimated clear date 22/11/2014)

Ballymoney - 02827 (estimated clear date 22/11/2014)

Bridge - 01227 (estimated clear date 22/11/2014)   

Hampstead - 0203, 0207 (estimated clear date 22/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Ongoing
Fri 21/11/2014 at 10:58 BT Broadband problem in the Ryton area Dialling codes affected: 0191

Dialling codes affected: 0191

Impacting service since 21/11/2014 10:50

We're really sorry but we've got a problem at the moment in the Ryton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:30
Sat 22/11/2014 at 12:51 Broadband problem in the Aylesbury area Dialling codes affected: 01296

Dialling codes affected: 01296

Impacting service since 22/11/2014 12:44

We're really sorry but we've got a problem at the moment in the Aylesbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.



16:30
Sat 22/11/2014 at 13:49 Broadband problem in the Braintree area Dialling codes affected: 01376

Dialling codes affected: 01376

Impacting service since 22/10/2014 13:48

We're really sorry but we've got a problem at the moment in the Braintree area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:30
Date & Time Resolved issues 4 Details Time resolved
Fri 21/11/2014 at 09:20 BT Infinity problem in the Bridgenorth area Dialling codes affected: 01746

Dialling codes affected: 01746 

We've fixed the problem in the Bridgenorth area so your broadband should now be working. If it isn't, try restarting your modem or router

Sat 22/11/2014 at 08:24
Fri 21/11/2014 at 15:51 BT Infinity problem in the Sunderland North area Dialling codes affected: 01915

Dialling codes affected: 01915

We've fixed the problem in the Sunderland North area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 22/11/2014 at 08:23
Fri 21/11/2014 at 22:10 BT Infinity problem in the Swindon area Dialling codes affected: 01793

Dialling codes affected: 01793

We've fixed the problem in the Swindon area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 22/11/2014 at 08:22
Sat 22/11/2014 at 01:27 Broadband problem in the Orrell area Dialling codes affected: 01942

Dialling codes affected: 01942

We've fixed the problem in the Orrell area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sat 22/11/2014 at 08:21

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Thu 20/11/2014 at 13:41 Broadband and Telephone problem in the Crayford area Dialling codes affected: 01322

Dialling codes affected: 01322

Impacting service since 20/11/2014 13:37

We're really sorry but we've got a problem at the moment in the Crayford area, which means that some of our customers will be having trouble with their telephone line and getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:30
Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Wheathampstead - 01582  (estimated clear date 26/11/2014)

Ballycastle - 02820  (estimated clear date 26/11/2014)

Swindon - 01796  (estimated clear date 26/11/2014)

Garelochhead - 01436 (estimated clear date 26/11/2014)

Wootton - 01469 (estimated clear date 26/11/2014)

Aspatria - 01697 (estimated clear date 26/11/2014)

Ruabon - 01978 (estimated clear date 26/11/2014)

North Tawton - 01837 (estimated clear date 26/11/2014)

Cheltenham - 01242 (estimated clear date 26/11/2014)

Westbourne - 01202 (estimated clear date 25/11/2014)

Kesgrave - 01473 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

The Lizard - 01326 (estimated clear date 25/11/2014)

Nebo - 01974 (estimated clear date 25/11/2014)

Tempo - 02889 (estimated clear date 25/11/2014)

Kingsclere - 01635 (estimated clear date 25/11/2014)

Child Okeford - 01258 (estimated clear date 25/11/2014)

Lowestoft - 01502 (estimated clear date 25/11/2014)

Limpley Stoke - 01225 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

Hanley Swan - 01684 (estimated clear date 25/11/2014)

Wimbledon - 0203, 0208 (estimated clear date 25/11/2014)

Millom - 01229 (estimated clear date 25/11/2014)

Poyntzpass - 02838 (estimated clear date 24/11/2014)

Heacham - 01485 (estimated clear date 24/11/2014)

Kelsall - 01829 (estimated clear date 24/11/2014)

Crosthwaite - 01539 (estimated clear date 24/11/2014)

Weston Under Lizzard - 01952 (estimated clear date 22/11/2014)

Mountfield - 02880  (estimated clear date 22/11/2014)

Irvinestown - 02868 (estimated clear date 22/11/2014)

Baillies mills - 02892 (estimated clear date 22/11/2014)

Whiteabbey - 02890, 02895 (estimated clear date 22/11/2014)

Ballymoney - 02827 (estimated clear date 22/11/2014)

Bridge - 01227 (estimated clear date 22/11/2014)   

Hampstead - 0203, 0207 (estimated clear date 22/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Ongoing

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