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We currently have 11 ongoing issues and 12 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 11 Details Estimated time to resolve
Sat 25/04/2015 at 03:23 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

South Clapham - 0203, 0207, 0208 (estimated clear date 30/04/2015)

Cressington - 0151 (estimated clear date 30/04/2015)

Hesketh Bank- 01772 (estimated clear date 30/04/2015)

Nanpean- 01726 (estimated clear date 30/04/2015)

Crymych- 01239 (estimated clear date 30/04/2015)

Frinton On Sea - 01255 (estimated clear date 30/04/2015)

Lechlade - 01367 (estimated clear date 30/04/2015)

Lydney - 01594 (estimated clear date 30/04/2015)

Coalisland - 02887 (estimated clear date 30/04/2015)

Clunderwen - 01437 (estimated clear date 29/04/2015)

Aberaeron - 01545 (estimated clear date 29/04/2015)

Treforest - 01443 (estimated clear date 29/04/2015)

York - 01904 (estimated clear date 29/04/2015)

Reigate- 01737 (estimated clear date 29/04/2015)

Ballymoney - 02827 (estimated clear date 29/04/2015)

Moneymore - 02886 (estimated clear date 29/04/2015)

Honington - 01400 (estimated clear date 29/04/2015)

Guilsfield - 01938 (estimated clear date 29/04/2015)

Scarborough - 01723 (estimated clear date 28/04/2015)

Limavady - 02877 (estimated clear date 28/04/2015)

Crewkerne - 01460 (estimated clear date 28/04/2015)

Meifod - 01938 (estimated clear date 28/04/2015)

Ecclefechan - 01576 (estimated clear date 28/04/2015)

Beaworthy - 01409 (estimated clear date 28/04/2015)

Winscombe - 01934 (estimated clear date 28/04/2015)

Wharf Street  Leicester - 01162, 01163, 01164  (estimated clear date 28/04/2015)

Pentraeth - 01248 (estimated clear date 28/04/2015)

Whixhall - 01948 (estimated clear date 28/04/2015)

Castledawson - 02879 (estimated clear date 28/04/2015)

Hadleigh - 01702 (estimated clear date 28/04/2015)

Warwick - 01582 (estimated clear date 28/04/2015)

Saintfield - 02897 (estimated clear date 28/04/2015)

Collyhurst- 0161 (estimated clear date 28/04/2015)

Please revisit this page for further updates.

Ongoing
Mon 27/04/2015 at 07:35 BT Infinity problem in the St Andrews area Dialling codes affected: 01334

Dialling codes affected: 01334

Impacting service since 12/04/2015 13:47

Update 2: The issue remains ongoing however, full focus remains on restoration.

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the St Andrews area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

30/04/2015 09:00
Mon 27/04/2015 at 07:34 BT Infinity problem in the Meopham area Dialling codes affected: 01474

Dialling codes affected: 01474

Impacting service since 18/04/2015 18:19

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Meopham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:55
Mon 27/04/2015 at 07:29 BT Infinity problem in the Birmingham Northern area Dialling codes affected: 0121

Dialling codes affected: 0121

Impacting service since 19/04/2015 13:55

Update 2: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1 : Engineers are still working to resolve this incident.  

We're really sorry but we've got a problem at the moment in the Birmingham Northern area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

10:22
Mon 27/04/2015 at 07:34 BT Infinity problem in the Ilkley area Dialling codes affected: 01943

Dialling codes affected: 01943

Impacting service since 22/04/2015 18:00

We're really sorry but we've got a problem at the moment in the Ilkley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

06:45
Mon 27/04/2015 at 07:29 BT Infinity problem in the Newcastle Under Lyme area Dialling codes affected: 01782

Dialling codes affected: 01782

Impacting service since 23/04/2015 09:38

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

We're really sorry but we've got a problem at the moment in the Newcastle area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Mon 27/04/2015 at 07:30 BT Infinity problem in the Thanet area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 24/04/2015 21:18

We're really sorry but we've got a problem at the moment in the Thanet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

07:56
Mon 27/04/2015 at 07:35 BT Infinity problem in the Colchester area Dialling codes affected: 01206

Dialling codes affected: 01206

Impacting service since 27/04/2015 03:00

We're really sorry but we've got a problem at the moment in the Colchester area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:15
Mon 27/04/2015 at 08:04 BT Infinity problem in the Banbury area. Dialling codes affected: 01295

Dialling codes affected: 01295

Impacting service since 27/04/2015 07:43

We're really sorry but we've got a problem at the moment in the Banbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:35
Mon 27/04/2015 at 11:56 BT Broadband problem in the Croughton area Dialling codes affected: 01869

Dialling codes affected: 01869

Impacting service since 27/04/2015 11:14

We're really sorry but we've got a problem at the moment in the Croughton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

11:12
Mon 27/04/2015 at 16:54 BT Infinity problem in the Basingstoke area Dialling codes affected: 01256

Dialling codes affected: 01256, 01189, 01144

Impacting service since 27/04/2015 16:24

We're really sorry but we've got a problem at the moment in the XBasingstoke area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

05:15
Date & Time Resolved issues 12 Details Time resolved
Sat 25/04/2015 at 13:16 BT Broadband problem in the Kirkby Fleetham area Dialling codes affected: 01609

Dialling codes affected: 01609

We've fixed the problem in the Kirkby Fleetham area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 27/04/2015 at 07:59
Sat 25/04/2015 at 19:05 BT Infinity problem in the Aberdeen Portlethen area Dialling codes affected: 01224

Dialling codes affected: 01224

We've fixed the problem in the Aberdeen Portlethen area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 27/04/2015 at 07:34 BT Infinity problem in the Seaford area Dialling codes affected: 01323

Dialling codes affected: 01323

We've fixed the problem in the Seaford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 27/04/2015 at 08:16
Sun 26/04/2015 at 23:52 BT Broadband problem in the Finmere area Dialling codes affected: 01280

Dialling codes affected: 01280

We've fixed the problem in the Finmere area so your broadband should now be working. If it isn't, try restarting your modem or router.


Mon 27/04/2015 at 03:41 BT Broadband problem in the Gipsy Hill area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

We've fixed the problem in the Gipsy Hill area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 27/04/2015 at 07:02
Mon 27/04/2015 at 05:39 BT Infinity problem in the Banbury area Dialling codes affected: 01295

Dialling codes affected: 01295

We've fixed the problem in the Banbury area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 27/04/2015 at 06:53
Mon 27/04/2015 at 10:48 BT Infinity problem in the Castleton area Dialling codes affected: 01287

Dialling codes affected: 01287

We've fixed the problem in the Castleton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 27/04/2015 at 12:33
Mon 27/04/2015 at 13:19 BT Infinity problem in the Stocksbridge area Dialling codes affected: 01142 , 01143 , 01144

Dialling codes affected: 01142 , 01143 , 01144

We've fixed the problem in the Stocksbridge area so your BT Infinity should now be working. If it isn't, try restarting your router

Tue 28/04/2015 at 04:38
Mon 27/04/2015 at 14:22 BT Infinity problem in the Sidmouth area Dialling codes affected: 01395

Dialling codes affected: 01395

We've fixed the problem in the Sidmouth area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 27/04/2015 at 14:44
Mon 27/04/2015 at 16:40 BT Broadband problem in the Port of Ness area Dialling codes affected: 01851

Dialling codes affected: 01851

We've fixed the problem in the Port of Ness area so your broadband should now be working. If it isn't, try restarting your modem or router.

.

Mon 27/04/2015 at 16:49
Mon 27/04/2015 at 18:40 BT Broadband problem in the Halfway House area Dialling codes affected: 01743

Dialling codes affected: 01743

We've fixed the problem in the Halfway House area so your broadband should now be working. If it isn't, try restarting your modem or router.


Tue 28/04/2015 at 04:20
Mon 27/04/2015 at 21:55 BT Broadband problem in the Brigstock area Dialling codes affected: 01536

Dialling codes affected: 01536

We've fixed the problem in the Brigstock area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 28/04/2015 at 04:01

Phone Line

We currently have 2 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Sat 25/04/2015 at 03:23 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

South Clapham - 0203, 0207, 0208 (estimated clear date 30/04/2015)

Cressington - 0151 (estimated clear date 30/04/2015)

Hesketh Bank- 01772 (estimated clear date 30/04/2015)

Nanpean- 01726 (estimated clear date 30/04/2015)

Crymych- 01239 (estimated clear date 30/04/2015)

Frinton On Sea - 01255 (estimated clear date 30/04/2015)

Lechlade - 01367 (estimated clear date 30/04/2015)

Lydney - 01594 (estimated clear date 30/04/2015)

Coalisland - 02887 (estimated clear date 30/04/2015)

Clunderwen - 01437 (estimated clear date 29/04/2015)

Aberaeron - 01545 (estimated clear date 29/04/2015)

Treforest - 01443 (estimated clear date 29/04/2015)

York - 01904 (estimated clear date 29/04/2015)

Reigate- 01737 (estimated clear date 29/04/2015)

Ballymoney - 02827 (estimated clear date 29/04/2015)

Moneymore - 02886 (estimated clear date 29/04/2015)

Honington - 01400 (estimated clear date 29/04/2015)

Guilsfield - 01938 (estimated clear date 29/04/2015)

Scarborough - 01723 (estimated clear date 28/04/2015)

Limavady - 02877 (estimated clear date 28/04/2015)

Crewkerne - 01460 (estimated clear date 28/04/2015)

Meifod - 01938 (estimated clear date 28/04/2015)

Ecclefechan - 01576 (estimated clear date 28/04/2015)

Beaworthy - 01409 (estimated clear date 28/04/2015)

Winscombe - 01934 (estimated clear date 28/04/2015)

Wharf Street  Leicester - 01162, 01163, 01164  (estimated clear date 28/04/2015)

Pentraeth - 01248 (estimated clear date 28/04/2015)

Whixhall - 01948 (estimated clear date 28/04/2015)

Castledawson - 02879 (estimated clear date 28/04/2015)

Hadleigh - 01702 (estimated clear date 28/04/2015)

Warwick - 01582 (estimated clear date 28/04/2015)

Saintfield - 02897 (estimated clear date 28/04/2015)

Collyhurst- 0161 (estimated clear date 28/04/2015)

Please revisit this page for further updates.

Ongoing
Tue 28/04/2015 at 05:01 Telephone problem in the Sheffield Cutler area Dialling codes affected: 01142

Dialling codes affected: 01142

Impacting service since 28/04/2015 01:27

We're really sorry but we've got a problem at the moment in the Sheffield Cutler area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

2hrs
Date & Time Resolved issues 1 Details Time resolved
Mon 27/04/2015 at 15:10 Telephone problem in the Wakefield area Dialling codes affected: 01484, 01924

Dialling codes affected: 01484, 01924

We've fixed the problem in the Wakefield area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.



Mon 27/04/2015 at 15:16

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