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We currently have 14 ongoing issues and 12 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 14 Details Estimated time to resolve
Thu 28/05/2015 at 11:40 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Wormley- 01428 (estimated clear date 01/06/2015)

Sherborne - 01935 (estimated clear date 01/06/2015)

Hailsham- 01323 (estimated clear date 01/06/2015)

Benburb- 02837 (estimated clear date 01/06/2015)

Bridgwater - 01278 (estimated clear date 01/06/2015)

Newbridge-On-Wye- 01597 (estimated clear date 01/06/2015)

Llandovery- 01550 (estimated clear date 01/06/2015)

Fivemiletown - 02889 (estimated clear date 01/06/2015)

Tavistock- 01822 (estimated clear date 01/06/2015)

Dunchurch - 01788 (estimated clear date 01/06/2015)

Newent - 01531 (estimated clear date 01/06/2015)

Holywell - 01352 (estimated clear date 30/05/2015)

Middle Woodford- 01722 (estimated clear date 30/05/2015)

Waterbeach- 01223 (estimated clear date 30/05/2015)

Aeron- 01570 (estimated clear date 30/05/2015)

Bude - 01288 (estimated clear date 30/05/2015)

Tunbridge Wells - 01277, 01732, 01892 (estimated clear date 30/05/2015)

Cross- 02871 (estimated clear date 29/05/2015)

Kintore - 01467 (estimated clear date 29/05/2015)

Trimsaran- 01554 (estimated clear date 29/05/2015)

Newtownbutler- 02867 (estimated clear date 29/05/2015)

Penybont- 01597 (estimated clear date 29/05/2015)

Camborne- 01209 (estimated clear date 29/05/2015)

Gower- 01792 (estimated clear date 29/05/2015)

Hammersmith - 0203, 0207, 0208 (estimated clear date 29/05/2015)

Castlewellan - 02843 (estimated clear date 29/05/2015)

Peldon - 01206 (estimated clear date 29/05/2015)

Fochabers - 0134382 (estimated clear date 29/05/2015)

Maghera - 02879 (estimated clear date 29/05/2015)

Newtownards - 02891 (estimated clear date 29/05/2015)

Wells- 01749- (estimated clear date 29/05/2015)

Please revisit this page for further updates.








Ongoing
Thu 28/05/2015 at 08:50 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 2:  Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 28/05/2015 at 08:49 BT Infinity problem in the Ramsbottom area Dialling codes affected: 01706

Dialling codes affected: 01706

Impacting service since; 22/05/2015 21:00

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Ramsbottom area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

ongoing
Thu 28/05/2015 at 08:49 BT Infinity problem in the Gainsborough area Dialling codes affected: 01427

Dialling codes affected: 01427

Impacting service since 23/05/2015 15:18

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Gainsborough area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:02
Thu 28/05/2015 at 08:48 BT Infinity problem in the Newcastle Under Lyme area Dialling codes affected: 01782

Dialling codes affected: 01782

Impacting service since: 25/05/2015 19:22

Update 2: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Newcastle Under Lyme area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

ongoing
Thu 28/05/2015 at 08:48 BT Infinity problem in the Folkestone area Dialling codes affected: 01303

Dialling codes affected: 01303

Impacting service since 26/05/2015 17:30

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Folkestone area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:15
Thu 28/05/2015 at 08:49 BT Infinity problem in the Byfleet area Dialling codes affected: 01932

Dialling codes affected: 01932

Impacting service since 26/05/2015 17:58

We're really sorry but we've got a problem at the moment in the Byfleet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:45
Thu 28/05/2015 at 08:48 BT Infinity problem on the Selby area Dialling codes affected: 01757

Dialling codes affected: 01757

Impacting service since 26/05/2015 19:05

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Selby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:11
Thu 28/05/2015 at 08:48 BT Infinity problem in the Knutsford area Dialling codes affected: 01565

Dialling codes affected: 01565

Impacting service since 27/05/2015 11:21

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Knutsford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


18:20
Thu 28/05/2015 at 08:49 Broadband problem in the Ellesmere area Dialling codes affected: 01691

Dialling codes affected: 01691

Impacting service since 27/05/2015 14:30

We're really sorry but we've got a problem at the moment in the Ellesmere area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Thu 28/05/2015 at 09:27 BT Infinity problem in the Pencader area Dialling codes affected: 01559

Dialling codes affected: 01559

Impacting service since 28/05/2015 09:18

We're really sorry but we've got a problem at the moment in the Pencader area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:30
Thu 28/05/2015 at 11:27 Broadband problem in the Cheddington area Dialling codes affected: 01296

Dialling codes affected: 01296

Impacting service since 28/05/2015 10:42

We're really sorry but we've got a problem at the moment in the Cheddington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:33
Thu 28/05/2015 at 13:05 Broadband problem in the Thamesmead area Dialling codes affected: 0208

Dialling codes affected: 0208

Impacting service since 28/05/2015 12:47

We're really sorry but we've got a problem at the moment in the Thamesmead area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:03
Thu 28/05/2015 at 16:16 BT Infinity problem in the Folkestone area Dialling codes affected: 01303

Dialling codes affected: 01303

Impacting service since 28/05/2015 16:06

We're really sorry but we've got a problem at the moment in the Folkestone area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:20
Date & Time Resolved issues 12 Details Time resolved
Wed 27/05/2015 at 12:23 BT Infinity problem in the South Clapham area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

We've fixed the problem in the South Clapham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 28/05/2015 at 01:42
Thu 28/05/2015 at 08:49 BT Infinity problem in the Hatfield area Dialling codes affected: 01707

Dialling codes affected: 01707

We've fixed the problem in the Hatfield area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 28/05/2015 at 08:51
Wed 27/05/2015 at 13:52 Broadband problem in the Midlands area Dialling codes affected: 01386, 01785, 01824

Dialling codes affected: 01269, 01299, 01386, 01562, 01691, 01743, 01746, 01785, 01824, 01889

We've fixed the problem in the Midlands area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 27/05/2015 at 23:19
Thu 28/05/2015 at 08:10 BT Broadband problem in the East Rudham area Dialling codes affected: 01485

Dialling codes affected: 01485

We've fixed the problem in the East Rudham area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 28/05/2015 at 09:58
Thu 28/05/2015 at 08:14 BT Infinity problem in the Darton area Dialling codes affected: 01226

Dialling codes affected: 01226

We've fixed the problem in the Darton area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 28/05/2015 at 11:20
Thu 28/05/2015 at 08:31 BT Broadband problem in the Honiton area Dialling codes affected: 01404

Dialling codes affected: 01404

We've fixed the problem in the Honiton area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 28/05/2015 at 12:55
Thu 28/05/2015 at 09:35 BT Infinity problem in the Sleaford area Dialling codes affected: 01529

Dialling codes affected: 01529

We've fixed the problem in the Sleaford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 28/05/2015 at 12:35
Thu 28/05/2015 at 10:28 BT Infinity problem in the Thames Ditton area Dialling codes affected: 02032 , 02033 , 02035 , 02036 , 02079 , 02082 , 02083 , 02087 , 02088 , 02089

Dialling codes affected: 02032 , 02033 , 02035 , 02036 , 02079 , 02082 , 02083 , 02087 , 02088 , 02089

We've fixed the problem in the Thames Ditton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 28/05/2015 at 11:31
Thu 28/05/2015 at 11:46 BT Infinity problem in the Seaford area Dialling codes affected: 01323

Dialling codes affected: 01323

We've fixed the problem in the Seaford area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 28/05/2015 at 16:28
Thu 28/05/2015 at 12:03 BT Infinity problem in the Port Talbot area Dialling codes affected: 01639

Dialling codes affected: 01639

We've fixed the problem in the Port Talbot area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 28/05/2015 at 12:07
Thu 28/05/2015 at 13:17 Broadband problem in the Rickmansworth area Dialling codes affected: 01923

Dialling codes affected: 01923

We've fixed the problem in the Rickmansworth area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 28/05/2015 at 15:03
Thu 28/05/2015 at 16:12 BT Infinity problem in the Ealing area Dialling codes affected: 02030 , 02031 , 02032 , 02034 , 02035 , 02036 , 02070 , 02081 , 02082 , 02083 , 02085 , 02086 , 02087 , 02088 , 02089

Dialling codes affected: 02030 , 02031 , 02032 , 02034 , 02035 , 02036 , 02070 , 02081 , 02082 , 02083 , 02085 , 02086 , 02087 , 02088 , 02089 
 
We've fixed the problem in the Ealing area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 28/05/2015 at 16:31

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Thu 28/05/2015 at 11:40 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Wormley- 01428 (estimated clear date 01/06/2015)

Sherborne - 01935 (estimated clear date 01/06/2015)

Hailsham- 01323 (estimated clear date 01/06/2015)

Benburb- 02837 (estimated clear date 01/06/2015)

Bridgwater - 01278 (estimated clear date 01/06/2015)

Newbridge-On-Wye- 01597 (estimated clear date 01/06/2015)

Llandovery- 01550 (estimated clear date 01/06/2015)

Fivemiletown - 02889 (estimated clear date 01/06/2015)

Tavistock- 01822 (estimated clear date 01/06/2015)

Dunchurch - 01788 (estimated clear date 01/06/2015)

Newent - 01531 (estimated clear date 01/06/2015)

Holywell - 01352 (estimated clear date 30/05/2015)

Middle Woodford- 01722 (estimated clear date 30/05/2015)

Waterbeach- 01223 (estimated clear date 30/05/2015)

Aeron- 01570 (estimated clear date 30/05/2015)

Bude - 01288 (estimated clear date 30/05/2015)

Tunbridge Wells - 01277, 01732, 01892 (estimated clear date 30/05/2015)

Cross- 02871 (estimated clear date 29/05/2015)

Kintore - 01467 (estimated clear date 29/05/2015)

Trimsaran- 01554 (estimated clear date 29/05/2015)

Newtownbutler- 02867 (estimated clear date 29/05/2015)

Penybont- 01597 (estimated clear date 29/05/2015)

Camborne- 01209 (estimated clear date 29/05/2015)

Gower- 01792 (estimated clear date 29/05/2015)

Hammersmith - 0203, 0207, 0208 (estimated clear date 29/05/2015)

Castlewellan - 02843 (estimated clear date 29/05/2015)

Peldon - 01206 (estimated clear date 29/05/2015)

Fochabers - 0134382 (estimated clear date 29/05/2015)

Maghera - 02879 (estimated clear date 29/05/2015)

Newtownards - 02891 (estimated clear date 29/05/2015)

Wells- 01749- (estimated clear date 29/05/2015)

Please revisit this page for further updates.








Ongoing

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