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We currently have 6 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Sun 24/07/2016 at 00:01 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:  

Cirencester - 01285 (estimated clear date 27/07/2016)

Cholsey - 01491 (estimated clear date 27/07/2016)

Ponterwyd - 01970 (estimated clear date 27/07/2016)

Lochwinnoch - 01505 (estimated clear date 27/07/2016)

Hayle - 01736 (estimated clear date 27/07/2016)

Fawley - 02380, 02381 (estimated clear date 27/07/2016)

Brookland - 01797 (estimated clear date 27/07/2016)

Audlem - 01270 (estimated clear date 27/07/2016)

Thornley - 01429 (estimated clear date 27/07/2016)

Tollerton - 01347 (estimated clear date 27/07/2016)

Cardigan - 01239 (estimated clear date 27/07/2016)

Manchester Central - 0161 (estimated clear date 27/07/2016)

Plumpton - 01273 (estimated clear date 27/07/2016)

Dryslwyn - 01558 (estimated clear date 27/07/2016)

Lochwinnoch - 01505 (estimated clear date 26/07/2016)

Martletwy - 01834 (estimated clear date 26/07/2016)

Warrenpoint - 02841 (estimated clear date 26/07/2016)

Streatham - 0203, 0207, 0208 (estimated clear date 26/07/2016)

North Trowbridge - 01225 (estimated clear date 26/07/2016)

Fauldhouse - 01501 (estimated clear date 26/07/2016)

Coverdale - 01969 (estimated clear date 26/07/2016)

Wetherby - 01937 (estimated clear date 25/07/2016)

Totnes - 01803 (estimated clear date 25/07/2016)

Lochwinnoch - 01505 (estimated clear date 25/07/2016)

Llanynys - 01745 (estimated clear date 25/07/2016)

Buxted - 01825 (estimated clear date 25/07/2016)

Brigg - 01652 (estimated clear date 25/07/2016)

Looe - 01203 (estimated clear date 25/07/2016)

Poplar - 0203, 0207 (estimated clear date 25/07/2016)

Dungiven  - 02877 (estimated clear date 25/07/2016) 

Please revisit this page for further updates.

Ongoing
Sun 24/07/2016 at 00:02 BT Infinity problem in the Stanford Le Hope area. Dialling codes affected: 01375

Dialling codes affected: 01375

Impacting service since 18/07/2016 15:41

We're really sorry but we've got a problem at the moment in the Stanford Le Hope area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:50
Sun 24/07/2016 at 00:02 BT Infinity problem in the Heath Hayes area. Dialling codes affected: 01543

Dialling codes affected: 01543

Impacting service since 20/07/2016 13:00

We're really sorry but we've got a problem at the moment in the Heath Hayes area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:45
Sun 24/07/2016 at 00:02 BT Infinity problem in the Burgh by Sands area Dialling codes affected: 01228

Dialling codes affected: 01228

Impacting service since 20/07/2016 17:46

We're really sorry but we've got a problem at the moment in the Burgh by Sands area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:50
Sun 24/07/2016 at 00:02 BT Infinity problem in the Walsall area. Dialling codes affected: 01922

Dialling codes affected: 01922

Impacting service since 21/07/2016 10:27

We're really sorry but we've got a problem at the moment in the Walsall area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:45
Sun 24/07/2016 at 00:01 BT Infinity problem in the Windermere area. Dialling codes affected: 01539

Dialling codes affected: 01539

Impacting service since 23/07/2016 09:50

We're really sorry but we've got a problem at the moment in the Windermere area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Date & Time Resolved issues 4 Details Time resolved
Sun 24/07/2016 at 00:02 BT Infinity problem in the Whitehaven problem. Dialling codes affected: 01946

Dialling codes affected: 01946

Impacting service since 23/07/2016 16:10

We've fixed the problem in the Whitehaven area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 24/07/2016 at 00:57
Sat 23/07/2016 at 17:39 BT Infinity problem in the St Helens area. Dialling codes affected: 01744

Dialling codes affected: 01744

We've fixed the problem in the St Helens area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 23/07/2016 at 18:03
Sun 24/07/2016 at 04:14 BT Infinity problem in the Northampton area Dialling codes affected: 01604

Dialling codes affected: 01604

We've fixed the problem in the Northampton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 24/07/2016 at 09:12 BT Broadband and Infinity problem in the Retford area Dialling codes affected: 01777

Dialling codes affected: 01777

Impacting service since 24/07/2016 08:48

We've fixed the problem in the Retford area so your broadband and infinity should now be working. If it isn't, try restarting your modem or router.

Sun 24/07/2016 at 14:53

Phone Line

We currently have 3 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Sun 24/07/2016 at 00:01 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:  

Cirencester - 01285 (estimated clear date 27/07/2016)

Cholsey - 01491 (estimated clear date 27/07/2016)

Ponterwyd - 01970 (estimated clear date 27/07/2016)

Lochwinnoch - 01505 (estimated clear date 27/07/2016)

Hayle - 01736 (estimated clear date 27/07/2016)

Fawley - 02380, 02381 (estimated clear date 27/07/2016)

Brookland - 01797 (estimated clear date 27/07/2016)

Audlem - 01270 (estimated clear date 27/07/2016)

Thornley - 01429 (estimated clear date 27/07/2016)

Tollerton - 01347 (estimated clear date 27/07/2016)

Cardigan - 01239 (estimated clear date 27/07/2016)

Manchester Central - 0161 (estimated clear date 27/07/2016)

Plumpton - 01273 (estimated clear date 27/07/2016)

Dryslwyn - 01558 (estimated clear date 27/07/2016)

Lochwinnoch - 01505 (estimated clear date 26/07/2016)

Martletwy - 01834 (estimated clear date 26/07/2016)

Warrenpoint - 02841 (estimated clear date 26/07/2016)

Streatham - 0203, 0207, 0208 (estimated clear date 26/07/2016)

North Trowbridge - 01225 (estimated clear date 26/07/2016)

Fauldhouse - 01501 (estimated clear date 26/07/2016)

Coverdale - 01969 (estimated clear date 26/07/2016)

Wetherby - 01937 (estimated clear date 25/07/2016)

Totnes - 01803 (estimated clear date 25/07/2016)

Lochwinnoch - 01505 (estimated clear date 25/07/2016)

Llanynys - 01745 (estimated clear date 25/07/2016)

Buxted - 01825 (estimated clear date 25/07/2016)

Brigg - 01652 (estimated clear date 25/07/2016)

Looe - 01203 (estimated clear date 25/07/2016)

Poplar - 0203, 0207 (estimated clear date 25/07/2016)

Dungiven  - 02877 (estimated clear date 25/07/2016) 

Please revisit this page for further updates.

Ongoing
Sun 24/07/2016 at 00:00 Telephone problem in the Rhyl area Dialling codes affected: 01745

Dialling codes affected: 01745

Impacting service since 02/07/2016 13:43

Update 1: This outage has been caused by cable damage, our engineers are working to resolve this issue.

Update 2: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Rhyl area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/07/2016 09:00
Sun 24/07/2016 at 00:00 Telephone problems in the Sutton St Nicholas area. Dialling codes affected: 01432

Dialling codes affected: 01432

Impacting service since 23/07/2016 19:30

We're really sorry but we've got a problem at the moment in the Sutton St Nicholas area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/07/2016 12:00
Date & Time Resolved issues 1 Details Time resolved
Sun 24/07/2016 at 02:02 Telephone problem in the Brandon Creek area Dialling codes affected: 01353

Dialling codes affected: 01353

Impacting service since 24/07/2016 00:41

We've fixed the problem in the Brandon Creek area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Sun 24/07/2016 at 02:23

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