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We currently have 13 ongoing issues and 12 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 13 Details Estimated time to resolve
Tue 09/02/2016 at 00:12 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Penhow - 01633 (estimated clear date 12/02/2016)

Shoreham - 01273 (estimated clear date 12/02/2016)

Hillsborough - 02892 (estimated clear date 12/02/2016)

Tarbolton - 01292 (estimated clear date 12/02/2016)

Cloughmills - 02827 (estimated clear date 12/02/2016)

Horam Road - 01435 (estimated clear date 12/02/2016)

Oswestry - 01691 (estimated clear date 12/02/2016)

Castlederg - 02881 (estimated clear date 12/02/2016)

Fortrose - 01381 (estimated clear date 12/02/2016)

Clerkenwell - 0203, 0207 (estimated clear date 12/02/2016)

Solihull - 0121, 01564 (estimated clear date 12/02/2016)

Evesham - 01386 (estimated clear date 12/02/2016)

Bishopston - 01792 (estimated clear date 12/02/2016)

Stelling Minnis - 01227 (estimated clear date 11/02/2016)

Falkland - 01337 (estimated clear date 10/02/2016)

Aghadowey - 02870 (estimated clear date 10/02/2016)

Shoreditch - 0203, 0207 (estimated clear date 10/02/2016)

Felsted - 01371 (estimated clear date 10/02/2016)

Lochwinnoch - 01505 (estimated clear date 10/02/2016)

Snaiton- 01723 (estimated clear date 10/02/2016)

Newent- 01531 (estimated clear date 10/02/2016)

Lydbrook - 01594 (estimated clear date 10/02/2016)

Hyde - 01612 (estimated clear date 10/02/2016)

New Ollerton - 01623 (estimated clear date 10/02/2016)

Bishopsworth - 01172 (estimated clear date 10/02/2016)

Garboldisham - 01953 (estimated clear date 10/02/2016)

Streatham- 0203,0207,0208 (estimated clear date 10/02/2016)

Millbrook - 01752 (estimated clear date 09/02/2016)

Wheathampstead - 01582 (estimated clear date 09/02/2016)

Fleggburgh - 01493 (estimated clear date 09/02/2016)

High Wycombe - 01494, 01844 (estimated clear date 09/02/2016)

Aghalee - 02892 (estimated clear date 09/02/2016)

Eastergate - 01243 (estimated clear date 09/02/2016)

Bressingham - 01379 (estimated clear date 09/02/2016)

Crucorney - 01873 (estimated clear date 09/02/2016)

Swansea Tower - 01792 (estimated clear date 09/02/2016)

Lower Holloway - 0203, 0207 (estimated clear date 09/02/2016)

Please revisit this page for further updates.

Ongoing
Tue 09/02/2016 at 00:13 BT Infinity problem in the Wadsley Bridge area Dialling codes affected: 01142,01143,01144

Dialling codes affected: 01142,01143,01144

Impacting service since 09/01/2016 21:59

Update 3: Temporary service has now been supplied however, there may be some intermittent outages while residual work remains ongoing.

Update 2: Additional support has been requested by the engineer due to the complexity of the fault.

Update 1: Third party damage has resulted in this loss of service to some of our customers. Our engineers are currently on site to repair the destruction caused.

We're really sorry but we've got a problem at the moment in the Wadsley Bridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 09/02/2016 at 00:13 BT Infinity problem in the Highwoods area Dialling codes affected: 01206

Dialling codes affected: 01206

Impacting service since 25/01/2016 11:55

Update 2:  Temporary service has now been supplied however, there may be some intermittent outages while residual work remains ongoing.

Update 1: An engineer is currently being sent to site to continue investigations.

We're really sorry but we've got a problem at the moment in the Highwoods area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 09/02/2016 at 00:13 Broadband problem in the Luppitt area. Dialling codes affected: 01404

Dialling codes affected: 01404

Impacting service since 27/01/2016 16:15

Update 2: Due to the complexity of this incident, a specialist work is required and this is delaying the resolution of the fault.

Update 1: Engineers are still working to resolve this incident.

We're really sorry but we've got a problem at the moment in the
Luppitt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 09/02/2016 at 00:12 BT Infinity problem in the Norbury area. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 04/02/2016 09:22

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Norbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01:40
Tue 09/02/2016 at 00:12 BT Infinity problem in the Totton area Dialling codes affected: 02380

Dialling codes affected: 02380

Impacting service since 05/02/2016 10:02

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Totton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:30
Tue 09/02/2016 at 00:11 BT Infinity problem in the Upton Park area Dialling codes affected: 0208

Dialling codes affected: 0208

Impacting service since 06/02/2016 18:15

We're really sorry but we've got a problem at the moment in the Upton Park area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:00
Tue 09/02/2016 at 05:12 BT Infinity problem in the Plympton area Dialling codes affected: 01752

Dialling codes affected: 01752

Impacting service since 07/02/2016 00:37

We're really sorry but we've got a problem at the moment in the Plympton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

03:00
Tue 09/02/2016 at 08:13 BT Infinity problem in the North Petherwin area. Dialling codes affected: 01566

Dialling codes affected: 01566

Impacting service since 08/02/2016 07:57

We're really sorry but we've got a problem at the moment in the North Petherwin area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 09/02/2016 at 09:07 BT Infinity and Broadband problem in the Abinger area. Dialling codes affected: 01306

Dialling codes affected: 01306

Impacting service since 08/02/2016 09:00

We're really sorry but we've got a problem at the moment in the Abinger area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:20
Tue 09/02/2016 at 09:38 BT Infinity problem in the Thorpe area. Dialling codes affected: 01603

Dialling codes affected: 01603

Impacting service since 08/02/2016

We're really sorry but we've got a problem at the moment in the Thorpe area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 09/02/2016 at 17:00 BT Infinity problem in the St Tudy area. Dialling codes affected: 01208

Dialling codes affected: 01208

Impacting service since 08/02/2016 16:27

We're really sorry but we've got a problem at the moment in the St Tudy area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:00
Tue 09/02/2016 at 22:42 Bt Infinity problem in the Sennen area Dialling codes affected: 01736

Dialling codes affected: 01736

Impacting service since 08/02/2016 22:19

We're really sorry but we've got a problem at the moment in the Sennen area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:19
Date & Time Resolved issues 12 Details Time resolved
Mon 08/02/2016 at 11:37 BT Infinity problem in the Lemington area Dialling codes affected: 0191

Dialling codes affected: 0191 

We've fixed the problem in the Lemington area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 14:08
Mon 08/02/2016 at 08:16 BT Infinity problem in the South Cerney area. Dialling codes affected: 01285

Dialling codes affected: 01285

We've fixed the problem in the South Cerney area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 08:58
Mon 08/02/2016 at 09:16 BT Infinity problem in the Downend area. Dialling codes affected: 01172, 01179, 01454

Dialling codes affected: 01172, 01179, 01454

We've fixed the problem in the Downend area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 14:50
Mon 08/02/2016 at 09:23 BT Infinity problem in the Pembroke area. Dialling codes affected: 01646

Dialling codes affected: 01646

We've fixed the problem in the Pembroke area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 11:38
Mon 08/02/2016 at 10:26 BT Infinity problem in the Neath area. Dialling codes affected: 01639

Dialling codes affected: 01639

We've fixed the problem in the Neath area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 16:33
Mon 08/02/2016 at 10:39 BT Infinity problem in the Kingswood area. Dialling codes affected: 01172, 01179

Dialling codes affected: 01172, 01179

We've fixed the problem in the Kingswood area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 13:40
Mon 08/02/2016 at 13:03 BT Infinty problem in the Johnstone area. Dialling codes affected: 01505

Dialling codes affected: 01505

We've fixed the problem in the Johnstone area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 14:05
Mon 08/02/2016 at 13:24 BT Infinity problem in the Neyland area. Dialling codes affected: 01646

Dialling codes affected: 01646

We've fixed the problem in the Neyland area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 13:47
Mon 08/02/2016 at 14:12 BT Infinity problem in the Whitchurch area. Dialling codes affected: 01275

Dialling codes affected: 01275

We've fixed the problem in the Whitchurch area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 14:35
Mon 08/02/2016 at 18:01 BT Infinity problem in the Devoran area. Dialling codes affected: 01872

Dialling codes affected: 01872

We've fixed the problem in the Devoran area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 19:09
Mon 08/02/2016 at 19:51 BT Infinity problem in the Mill Hill area. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

We've fixed the problem in the Mill Hill area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 20:40
Mon 08/02/2016 at 22:02 BT Infinity problem in the Witney area Dialling codes affected: 01993

Dialling codes affected: 01993 

We've fixed the problem in the Witney area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 08/02/2016 at 23:14

Phone Line

We currently have 6 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Tue 09/02/2016 at 00:12 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Penhow - 01633 (estimated clear date 12/02/2016)

Shoreham - 01273 (estimated clear date 12/02/2016)

Hillsborough - 02892 (estimated clear date 12/02/2016)

Tarbolton - 01292 (estimated clear date 12/02/2016)

Cloughmills - 02827 (estimated clear date 12/02/2016)

Horam Road - 01435 (estimated clear date 12/02/2016)

Oswestry - 01691 (estimated clear date 12/02/2016)

Castlederg - 02881 (estimated clear date 12/02/2016)

Fortrose - 01381 (estimated clear date 12/02/2016)

Clerkenwell - 0203, 0207 (estimated clear date 12/02/2016)

Solihull - 0121, 01564 (estimated clear date 12/02/2016)

Evesham - 01386 (estimated clear date 12/02/2016)

Bishopston - 01792 (estimated clear date 12/02/2016)

Stelling Minnis - 01227 (estimated clear date 11/02/2016)

Falkland - 01337 (estimated clear date 10/02/2016)

Aghadowey - 02870 (estimated clear date 10/02/2016)

Shoreditch - 0203, 0207 (estimated clear date 10/02/2016)

Felsted - 01371 (estimated clear date 10/02/2016)

Lochwinnoch - 01505 (estimated clear date 10/02/2016)

Snaiton- 01723 (estimated clear date 10/02/2016)

Newent- 01531 (estimated clear date 10/02/2016)

Lydbrook - 01594 (estimated clear date 10/02/2016)

Hyde - 01612 (estimated clear date 10/02/2016)

New Ollerton - 01623 (estimated clear date 10/02/2016)

Bishopsworth - 01172 (estimated clear date 10/02/2016)

Garboldisham - 01953 (estimated clear date 10/02/2016)

Streatham- 0203,0207,0208 (estimated clear date 10/02/2016)

Millbrook - 01752 (estimated clear date 09/02/2016)

Wheathampstead - 01582 (estimated clear date 09/02/2016)

Fleggburgh - 01493 (estimated clear date 09/02/2016)

High Wycombe - 01494, 01844 (estimated clear date 09/02/2016)

Aghalee - 02892 (estimated clear date 09/02/2016)

Eastergate - 01243 (estimated clear date 09/02/2016)

Bressingham - 01379 (estimated clear date 09/02/2016)

Crucorney - 01873 (estimated clear date 09/02/2016)

Swansea Tower - 01792 (estimated clear date 09/02/2016)

Lower Holloway - 0203, 0207 (estimated clear date 09/02/2016)

Please revisit this page for further updates.

Ongoing
Tue 09/02/2016 at 00:12 Telephone problem in the Liverpool Bromborough area. Dialling codes affected: 0151

Dialling codes affected: 0151

Impacting service since 25/01/2016 13:36

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Liverpool Bromborough area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:00
Tue 09/02/2016 at 00:12 Telephone problem in the Stafford area Dialling codes affected: 01785

Dialling codes affected: 01785

Impacting service since 28/01/2016 12:07

We're really sorry but we've got a problem at the moment in the Stafford area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15/02/2016 14:00
Tue 09/02/2016 at 00:12 Telephone problem in the Oakley area Dialling codes affected: 01234

Dialling codes affected: 01234

Impacting service since 05/02/2016 09:50

We're really sorry but we've got a problem at the moment in the Oakley area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09/02/2016 10:00
Tue 09/02/2016 at 00:12 Telephone problem in the Felstead area Dialling codes affected: 01371

Dialling codes affected: 01371

Impacting service since 06/02/2016 12:05

We're really sorry but we've got a problem at the moment in the Felstead area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12/02/2016 14:30
Tue 09/02/2016 at 11:46 Telephone problem in the Solihull area Dialling codes affected: 0121

Dialling codes affected: 0121

Impacting service since 07/02/2016 11:46

We're really sorry but we've got a problem at the moment in the Solihull area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16/02/2016 14:00
Date & Time Resolved issues 1 Details Time resolved
Mon 08/02/2016 at 00:12 Telephone problems in the High Wycombe area Dialling codes affected: 01494

Dialling codes affected: 01494

We've fixed the problem in the High Wycombe area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Mon 08/02/2016 at 09:46

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