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We currently have 5 ongoing issues and 12 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Wed 17/12/2014 at 08:47 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.      

DerryGonnelly- 02868 (estimated clear date 23/12/2014)

Millom- 01229 (estimated clear date 23/12/2014)

Great Horkesley- 01206 (estimated clear date 20/12/2014)

Dunamanagh - 02871 (estimated clear date 20/12/2014)

Saxthorpe - 01263 (estimated clear date 20/12/2014)

Hereford - 01432 (estimated clear date 20/12/2014)

Coome Bissett - 01722 (estimated clear date 20/12/2014)        

Lockerbie - 01576 (estimated clear date 20/12/2014)

Moira - 02892 (estimated clear date 20/12/2014)

Stourbridge - 01384 (estimated clear date 19/12/2014)

Hendon - 02032, 02035, 02036, 02082 (estimated clear date 19/12/2014)

Muswell Hill - 0203, 0208 (estimated clear date 19/12/2014)

Tiverton - 01884 (estimated clear date 19/12/2014)

Great Eccleston - 01995 (estimated clear date 19/12/2014)

Tradeston Glasgow - 0141 (estimated clear date 19/12/2014)

Nayland - 01206 (estimated clear date 19/12/2014)

Feeny - 02877 (estimated clear date 19/12/2014)

Magherafelt - 02879 (estimated clear date 19/12/2014)

Ingleton - 01524 (estimated clear date 19/12/2014)

Ballymena - 02825 (estimated clear date 19/12/2014)

Tempo - 02889 (estimated clear date 19/12/2014)

Yeovil - 01935 (estimated clear date 19/12/2014)

Dane Hill - 01825 (estimated clear date 19/12/2014)            

Gloucester - 01452 (estimated clear date 19/12/2014)

Dalton In Furness - 01229  (estimated clear date 19/12/2014)

Cressington Park - 0151  (estimated clear date 18/12/2014)

Please revisit this page for further updates.











Thu 18/12/2014 at 07:56 BT Infinity problem in the Bargoed area Dialling codes affected: 01443

Dialling codes affected: 01443

Impacting service since 16/12/2014 06:47

We're really sorry but we've got a problem at the moment in the Bargoed area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


10:20
Thu 18/12/2014 at 07:58 BT Infinity problem in the Chippenham area Dialling codes affected: 01249

Dialling codes affected: 01249

Impacting service since 17/12/2014 01:23

We're really sorry but we've got a problem at the moment in the Chippenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


12:30
Thu 18/12/2014 at 07:59 BT Infinity problem in the Brixton area Dialling codes affected: 0203,0207 & 0208

Dialling codes affected: 0203,0207 & 0208    

Impacting service since 03/12/2014 20:15

We're really sorry but we've got a problem at the moment in the Brixton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


13:35
Thu 18/12/2014 at 08:50 Known issues with BT Mail

We are aware of problems affecting our BT mail which may cause you to experience slow responses and error messages. Work is currently ongoing to restore service. When possible please avoid repeat attempts.
We will regularly update this message and apologise for any inconvenience caused.

Ongoing
Date & Time Resolved issues 12 Details Time resolved
Wed 17/12/2014 at 10:10 BT Infinity problem in the Evesham area Dialling codes affected: 01386

Dialling codes affected: 01386

Impacting service since 17/12/2014 09:59

We've fixed the problem in the Evesham area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 18/12/2014 at 01:20
Wed 17/12/2014 at 10:45 Broadband probelm in the Calbourne area Dialling codes affected: 01308

Dialling codes affected: 01308

We've fixed the problem in the Calbourne area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 17/12/2014 at 13:42 Broadband problem in the Penn area Dialling codes affected: 01494, 01902

Dialling codes affected: 01494, 01902

Impacting service since 17/12/2014 13:14

We've fixed the problem in the Penn area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 17/12/2014 at 23:55
Wed 17/12/2014 at 13:58 Broadband problem in the Burgh area Dialling codes affected: 01754

Dialling codes affected: 01754

We've fixed the problem in the Burgh area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 17/12/2014 at 14:10
Wed 17/12/2014 at 14:38 BT Infinity problem in the Wrexham area Dialling codes affected: 01978

Dialling codes affected: 01978

Impacting service since 17/12/2014 14:33

We've fixed the problem in the Wrexham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 18/12/2014 at 01:20
Wed 17/12/2014 at 15:36 Broadband problem in the South area Dialling codes affected: 0117

Dialling codes affected: 0117

We've fixed the problem in the South area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 17/12/2014 at 16:43 Broadband problem in the Isle of Wight area Dialling codes affected: 01983

Dialling codes affected: 01983

Impacting service since 17/12/2014 15:30

We've fixed the problem in the Isle of Wight area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 18/12/2014 at 01:16
Wed 17/12/2014 at 17:04 BT Infinity problem in the Gosport area Dialling codes affected: 02392, 02393

Dialling codes affected: 02392, 02393

Impacting service since 17/12/2014 16:56

We've fixed the problem in the Gosport area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 18/12/2014 at 01:18
Wed 17/12/2014 at 18:32 BT Infinity problem in the Hardwicke area Dialling codes affected: 01452

Dialling codes affected: 01452

Impacting service since 17/12/2014 18:25

We've fixed the problem in the Hardwicke area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 18/12/2014 at 01:17
Wed 17/12/2014 at 22:52 BT Broadband problem in the Harting area Dialling codes affected: 01730

Dialling codes affected: 01730

Impacting service since 17/12/2014 22:23

We've fixed the problem in the Harting area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 17/12/2014 at 23:34
Thu 18/12/2014 at 02:09 BT Broadband problem in the Hadlow area Dialling codes affected: 01732

Dialling codes affected: 01732

Impacting service since 18/12/2014 01:51

We've fixed the problem in the Hadlow area so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 18/12/2014 at 03:43
Thu 18/12/2014 at 07:57 BT Broadband problem in the Birmingham Halesowen area Dialling codes affected: 0121

Dialling codes affected: 0121

We've fixed the problem in the Birmingham Halesowen area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 18/12/2014 at 08:24

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Wed 17/12/2014 at 08:47 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.      

DerryGonnelly- 02868 (estimated clear date 23/12/2014)

Millom- 01229 (estimated clear date 23/12/2014)

Great Horkesley- 01206 (estimated clear date 20/12/2014)

Dunamanagh - 02871 (estimated clear date 20/12/2014)

Saxthorpe - 01263 (estimated clear date 20/12/2014)

Hereford - 01432 (estimated clear date 20/12/2014)

Coome Bissett - 01722 (estimated clear date 20/12/2014)        

Lockerbie - 01576 (estimated clear date 20/12/2014)

Moira - 02892 (estimated clear date 20/12/2014)

Stourbridge - 01384 (estimated clear date 19/12/2014)

Hendon - 02032, 02035, 02036, 02082 (estimated clear date 19/12/2014)

Muswell Hill - 0203, 0208 (estimated clear date 19/12/2014)

Tiverton - 01884 (estimated clear date 19/12/2014)

Great Eccleston - 01995 (estimated clear date 19/12/2014)

Tradeston Glasgow - 0141 (estimated clear date 19/12/2014)

Nayland - 01206 (estimated clear date 19/12/2014)

Feeny - 02877 (estimated clear date 19/12/2014)

Magherafelt - 02879 (estimated clear date 19/12/2014)

Ingleton - 01524 (estimated clear date 19/12/2014)

Ballymena - 02825 (estimated clear date 19/12/2014)

Tempo - 02889 (estimated clear date 19/12/2014)

Yeovil - 01935 (estimated clear date 19/12/2014)

Dane Hill - 01825 (estimated clear date 19/12/2014)            

Gloucester - 01452 (estimated clear date 19/12/2014)

Dalton In Furness - 01229  (estimated clear date 19/12/2014)

Cressington Park - 0151  (estimated clear date 18/12/2014)

Please revisit this page for further updates.











Thu 18/12/2014 at 10:01 BT Telephony Problems in the Catforth area Dialling codes affected: 01772

Dialling codes affected: 01772

Impacting service since 17/12/2014 11:49

We're really sorry but we've got a problem at the moment in the Catforth area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21/12/2014 10:00

Email & Hosting

We currently have 1 ongoing issue and 0 resolved issues.
Date & Time Ongoing issue 1 Details Estimated time to resolve
Thu 18/12/2014 at 08:50 Known issues with BT Mail

We are aware of problems affecting our BT mail which may cause you to experience slow responses and error messages. Work is currently ongoing to restore service. When possible please avoid repeat attempts.
We will regularly update this message and apologise for any inconvenience caused.

Ongoing

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