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We currently have 14 ongoing issues and 8 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 14 Details Estimated time to resolve
Mon 28/07/2014 at 00:06 BT Infinity problem in the Hatch End area Dialling codes affected: 0208, 0203

Dialling codes affected: 0208, 0203      

Impacting service since 23/07/2014 15:20

We're really sorry but we've got a problem at the moment in the Hatch End area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 00:07 BT Infinity problem in the Faversham area Dialling codes affected: 01326

Dialling codes affected: 01326

Impacting service since 24/07/2014 18:46

We're really sorry but we've got a problem at the moment in the Faversham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 00:11 Weather issues across parts of the UK. More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephone and broadband faults.

We have observed a particular increase in the South East UK this morning, following heavy rain fall and thunder storms.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

ongoing
Mon 28/07/2014 at 00:13 Delayed repairs in the following areas due to severe storm conditions. More details

Delayed repairs will be experienced in the following areas due to the severe storm conditions between Thursday 17th July and Sunday 20th July 2014:

North Manchester

South Yorkshire

Peterborough

Southend

Colchester

Cambridge

Broadlands

Romford

Newport

Bristol

East Downs

Swindon

Southampton

Tydd

Ongoing
Mon 28/07/2014 at 00:32 Loss of Broadband and Telephone service. More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Street - 01458 (estimated clear date 01/08/2014)

Pontrilas - 01981 (estimated clear date 01/08/2014)

Bozeat - 01933 (estimated clear date 01/08/2014)

Congleton - 01260 (estimated clear date 01/08/2014)

Aughnacloy - 02885 (estimated clear date 01/08/2014)

London Dulwich - 0203, 0207, 0208 (estimated clear date 01/08/2014)

St Trudy- 0120885 (estimated clear date 01/08/2014)

Spofforth - 01937 (estimated clear date 01/08/2014)

Germoe - 01736 (estimated clear date 30/07/2014)

Oswestry - 01691 (estimated clear date 30/07/2014)

Haverfordwest - 01437 (estimated clear date 30/07/2014)

Castlereagh - 02890 (estimated clear date 29/07/2014)   

New Ollerton - 01623 (estimated clear date 29/07/2014)

Kircubbin - 02842 (estimated clear date 29/07/2014)

Ross-On-Wye - 01989 (estimated clear date 29/07/2014)

Moneymore - 02886 (estimated clear date 29/07/2014)

Leshmahagow - 01555 (estimated clear date 29/07/2014)

Eltham- 0203, 0207, 0208 (estimated clear date 29/07/2014)

Tavistock- 01822 (estimated clear date 28/07/2014)

Bow- 01363 (estimated clear date 28/07/2014)

Bratton - 01380 (estimated clear date 28/07/2014)

Please revisit this page for further updates.

Ongoing
Mon 28/07/2014 at 09:19 BT Infinity problem in the Uxbridge area Dialling codes affected: 01895

Dialling codes affected: 01895

Impacting service since 28/07/2014 08:53

We're really sorry but we've got a problem at the moment in the Uxbridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 16:52 BT Infinity problem in the Chester Central area Dialling codes affected: 01244

Dialling codes affected: 01244

Impacting service since 28/07/2014 16:34

We're really sorry but we've got a problem at the moment in the Chester Central area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 18:40 BT Infinity problem in the Farnham Common area Dialling codes affected: 01753

Dialling codes affected: 01753

Impacting service since 28/07/2014 17:16

We're really sorry but we've got a problem at the moment in the Farnham Common area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 19:29 Broadband problem in the Honingham area Dialling codes affected: 01603

Dialling codes affected: 01603

Impacting service since 28/07/2014 19:10

We're really sorry but we've got a problem at the moment in the Honingham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 20:01 Broadband problem in the Wymeswold area More details

Dialling codes affected: 01509

Impacting service since 28/07/2014 19:51

We're really sorry but we've got a problem at the moment in the Wymeswold area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 20:19 BT Infinity problem in the Slough area Dialling codes affected: 01753

Dialling codes affected: 01753

Impacting service since 28/07/2014 19:32

We're really sorry but we've got a problem at the moment in the Slough area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 20:56 Broadband problem in the Honningham area Dialling codes affected: 01603

Dialling codes affected: 01603

Impacting service since 28/07/2014 20:51

We're really sorry but we've got a problem at the moment in the Honningham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 21:25 BT Infinity problem in the Rainham area Dialling codes affected: 01634

Dialling codes affected: 01634

Impacting service since 28/07/2014 21:15

We're really sorry but we've got a problem at the moment in the Rainham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Mon 28/07/2014 at 23:29 Broadband problem in the Upottery area Dialling codes affected: 01404

Dialling codes affected: 01404

Impacting service since 28/07/2014 21:59

We're really sorry but we've got a problem at the moment in the Upottery area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Date & Time Resolved issues 8 Details Time resolved
Mon 28/07/2014 at 00:01 BT Broadband problem in the Gloucester area Dialling codes affected: 01452

Dialling codes affected: 01452

Impacting service since 27/07/2014 23:00

We've fixed the problem in the Gloucester area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 28/07/2014 at 03:11
Mon 28/07/2014 at 00:05 BT Infinity problem in the Goodmayes area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 26/07/2014 10:10

We've fixed the problem in the Goodmayes area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 28/07/2014 at 07:56
Mon 28/07/2014 at 09:14 Broadband problem in the Terrington St. John area

Dialling codes affected: 01234

Impacting service since 28/07/2014 07:00

Service restored since 28/07/2014 08:00

We've fixed the problem in the Terrington St. John area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 28/07/2014 at 19:32
Mon 28/07/2014 at 09:20 BT Infinity problem in the Clacton On Sea Dialling codes affected: 01255

Dialling codes affected: 01255

Impacting service since 28/07/2014 09:10

We've fixed the problem in the Clacton On Sea area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 28/07/2014 at 12:08
Mon 28/07/2014 at 10:58 BT Infinity problem in the Blyth area Dialling codes affected: 01670, 01909

Dialling codes affected: 01670, 01909 

Impacting service since 28/07/2014 10:49


We've fixed the problem in the Blyth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 28/07/2014 at 15:13
Mon 28/07/2014 at 13:50 BT Infinity problem in the Withdean area Dialling codes affected: 01273

Dialling codes affected: 01273

We've fixed the problem in the Withdean area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 28/07/2014 at 14:16
Mon 28/07/2014 at 15:39 Broadband problem in the Presteigne area Dialling codes affected: 0154426

Dialling codes affected: 0154426

Impacting service since 28/07/2014 15:21

We've fixed the problem in the Presteigne area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 28/07/2014 at 15:44
Mon 28/07/2014 at 18:16 BT Infinity problem in the Trebetherick area Dialling codes affected: 01208

Dialling codes affected: 01208

We've fixed the problem in the Trebetherick area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 28/07/2014 at 19:45

Email & Hosting

We currently have 1 ongoing issue and 0 resolved issues.
Date & Time Ongoing issue 1 Details Estimated time to resolve
Mon 28/07/2014 at 00:10 Problems with BT Business Broadband customers using the mail relay service. More details

We're really sorry but we've got a problem where BT Business Broadband customers who use the mail relay service, for email domains hosted outside BT are unable to send email via the email relay service. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing

Phone Line

We currently have 3 ongoing issues and 3 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Mon 28/07/2014 at 00:11 Weather issues across parts of the UK. More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephone and broadband faults.

We have observed a particular increase in the South East UK this morning, following heavy rain fall and thunder storms.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

ongoing
Mon 28/07/2014 at 00:13 Delayed repairs in the following areas due to severe storm conditions. More details

Delayed repairs will be experienced in the following areas due to the severe storm conditions between Thursday 17th July and Sunday 20th July 2014:

North Manchester

South Yorkshire

Peterborough

Southend

Colchester

Cambridge

Broadlands

Romford

Newport

Bristol

East Downs

Swindon

Southampton

Tydd

Ongoing
Mon 28/07/2014 at 00:32 Loss of Broadband and Telephone service. More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Street - 01458 (estimated clear date 01/08/2014)

Pontrilas - 01981 (estimated clear date 01/08/2014)

Bozeat - 01933 (estimated clear date 01/08/2014)

Congleton - 01260 (estimated clear date 01/08/2014)

Aughnacloy - 02885 (estimated clear date 01/08/2014)

London Dulwich - 0203, 0207, 0208 (estimated clear date 01/08/2014)

St Trudy- 0120885 (estimated clear date 01/08/2014)

Spofforth - 01937 (estimated clear date 01/08/2014)

Germoe - 01736 (estimated clear date 30/07/2014)

Oswestry - 01691 (estimated clear date 30/07/2014)

Haverfordwest - 01437 (estimated clear date 30/07/2014)

Castlereagh - 02890 (estimated clear date 29/07/2014)   

New Ollerton - 01623 (estimated clear date 29/07/2014)

Kircubbin - 02842 (estimated clear date 29/07/2014)

Ross-On-Wye - 01989 (estimated clear date 29/07/2014)

Moneymore - 02886 (estimated clear date 29/07/2014)

Leshmahagow - 01555 (estimated clear date 29/07/2014)

Eltham- 0203, 0207, 0208 (estimated clear date 29/07/2014)

Tavistock- 01822 (estimated clear date 28/07/2014)

Bow- 01363 (estimated clear date 28/07/2014)

Bratton - 01380 (estimated clear date 28/07/2014)

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issues 3 Details Time resolved
Mon 28/07/2014 at 02:05 Telephone problem in the South Shore area Dialling codes affected: 01253

Dialling codes affected: 01253

Impacting service since 28/07/2014 01:31

We've fixed the problem in the South Shore area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.


Mon 28/07/2014 at 02:13
Mon 28/07/2014 at 14:34 Telephone problem in Chelmsford, Rochford, Hawkwell, Wickford, Leigh on Sea, Chatford & Vange areas Dialling codes affected: 01245, 01375, 01702, 01268

Dialling codes affected:  01245, 01375, 01702, 01268

Impacting service since 28/07/2014 14:02

Service restored since 28/07/2014 18:52

We've fixed the problem in the Chelmsford, Rochford, Hawkwell, Wickford, Leigh on Sea, Chatford & Vange areas. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.



Mon 28/07/2014 at 18:52
Mon 28/07/2014 at 15:07 Telephone problem in the Kiveton area Dialling codes affected: 01909

Dialling codes affected: 01909

Impacting service since 28/07/2014 14:26


We've fixed the problem in the Kiveton area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Mon 28/07/2014 at 15:41

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