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We currently have 14 ongoing issues and 16 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 14 Details Estimated time to resolve
Sat 25/04/2015 at 03:23 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

York - 01904 (estimated clear date 29/04/2015)

Reigate- 01737 (estimated clear date 29/04/2015)

Ballymoney - 02827 (estimated clear date 29/04/2015)

Moneymore - 02886 (estimated clear date 29/04/2015)

Honington - 01400 (estimated clear date 29/04/2015)

Guilsfield - 01938 (estimated clear date 29/04/2015)

Scarborough - 01723 (estimated clear date 28/04/2015)

Limavady - 02877 (estimated clear date 28/04/2015)

Crewkerne - 01460 (estimated clear date 28/04/2015)

Meifod - 01938 (estimated clear date 28/04/2015)

Ecclefechan - 01576 (estimated clear date 28/04/2015)

Beaworthy - 01409 (estimated clear date 28/04/2015)

Winscombe - 01934 (estimated clear date 28/04/2015)

Wharf Street  Leicester - 01162, 01163, 01164  (estimated clear date 28/04/2015)

Pentraeth - 01248 (estimated clear date 28/04/2015)

Whixhall - 01948 (estimated clear date 28/04/2015)

Castledawson - 02879 (estimated clear date 28/04/2015)

Hadleigh - 01702 (estimated clear date 28/04/2015)

Warwick - 01582 (estimated clear date 28/04/2015)

Saintfield - 02897 (estimated clear date 28/04/2015)

Collyhurst- 0161 (estimated clear date 28/04/2015)

Horns Cross- 01237 (estimated clear date 27/04/2015)

Lochwinnoch - 01505 (estimated clear date 27/04/2015)

Please revisit this page for further updates.

Ongoing
Sat 25/04/2015 at 08:46 BT Infinity problem in the St Andrews area Dialling codes affected: 01334

Dialling codes affected: 01334

Impacting service since 12/04/2015 13:47

Update 2: The issue remains ongoing however, full focus remains on restoration.

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the St Andrews area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

30/04/2015 09:00
Sat 25/04/2015 at 08:48 BT Infinity problem in the Meopham area Dialling codes affected: 01474

Dialling codes affected: 01474

Impacting service since 18/04/2015 18:19

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Meopham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:50
Sat 25/04/2015 at 08:50 BT Infinity problem in the Birmingham Northern area Dialling codes affected: 0121

Dialling codes affected: 0121

Impacting service since 19/04/2015 13:55

Update 2: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1 : Engineers are still working to resolve this incident.  

We're really sorry but we've got a problem at the moment in the Birmingham Northern area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

26/04/2015 09:00
Sat 25/04/2015 at 08:46 BT Infinity problem in the Ilkley area Dialling codes affected: 01943

Dialling codes affected: 01943

Impacting service since 22/04/2015 18:00

We're really sorry but we've got a problem at the moment in the Ilkley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

27/04/2015 09:00
Sat 25/04/2015 at 08:51 BT Infinity problem in the Newcastle Under Lyme area Dialling codes affected: 01782

Dialling codes affected: 01782

Impacting service since 23/04/2015 09:38

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

We're really sorry but we've got a problem at the moment in the Newcastle area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:02
Sat 25/04/2015 at 08:50 BT Infinity problem in the Cleveleys area Dialling codes affected: 01253

Dialling codes affected: 01253

Impacting service since 24/04/2015 09:49

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Cleveleys area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

23:45
Sat 25/04/2015 at 08:51 BT Infinity problem in the Thanet area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 24/04/2015 21:18

We're really sorry but we've got a problem at the moment in the Thanet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:33
Sat 25/04/2015 at 13:16 BT broadband problem in the Kirkby Fleetham area Dialling codes affected: 01609

Dialling codes affected: 01609

Impacting service since 25/04/2015 12:17

We're really sorry but we've got a problem at the moment in the Kirkby Fleetham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:56
Sat 25/04/2015 at 18:55 BT Infinity problem in the Fareham area Dialling codes affected: 01329

Dialling codes affected: 01329

Impacting service since 25/04/2015 18:39

We're really sorry but we've got a problem at the moment in the Fareham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:39
Sat 25/04/2015 at 19:05 BT Infinity problem in the Aberdeen Portlethen area Dialling codes affected: 01224

Dialling codes affected: 01224

Impacting service since 25/04/2015 18:59

We're really sorry but we've got a problem at the moment in the Aberdeen Portlethen area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:59
Sat 25/04/2015 at 20:24 BT Infinity problem in the Weymouth area Dialling codes affected: 01305

Dialling codes affected: 01305

Impacting service since 25/04/2015 20:18

We're really sorry but we've got a problem at the moment in the Weymouth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


01:18
Sat 25/04/2015 at 21:54 BT Infinity problem in the Peacehaven area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 25/04/2015 21:09

We're really sorry but we've got a problem at the moment in the Peacehaven area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

2hrs
Sat 25/04/2015 at 22:44 BT Infinity problem in the Pagham area Dialling codes affected: 01243

Dialling codes affected: 01243

Impacting service since 25/04/2015 22:29

We're really sorry but we've got a problem at the moment in the Pagham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

2hrs
Date & Time Resolved issues 16 Details Time resolved
Sat 25/04/2015 at 08:46 BT Infinity problem in the Witney area Dialling codes affected: 01993

Dialling codes affected: 01993

We've fixed the problem in the Witney area so your BT Infinity should now be working. If it isn't, try restarting your router.



Sat 25/04/2015 at 08:49 BT Broadband problem in the Ashley area Dialling codes affected: 01630

Dialling codes affected: 01630

We've fixed the problem in the Ashley area so your broadband should now be working. If it isn't, try restarting your modem or router.



Fri 24/04/2015 at 13:38 BT Infinity problem in the Kingsmead area Dialling codes affected: 01225

Dialling codes affected: 01225

Impacting service since 24/04/2015 12:38

We've fixed the problem in the Kingsmead area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/04/2015 at 03:16
Fri 24/04/2015 at 16:16 BT Infinity problem in the Crownhill area Dialling codes affected: 01752

Dialling codes affected: 01752

Impacting service since 24/04/2015 14:59

We've fixed the problem in the Crownhill area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/04/2015 at 00:55
Sat 25/04/2015 at 03:22 BT Infinty problem in the Duston area Dialling codes affected: 01604

Dialling codes affected: 01604

We've fixed the problem in the Duston area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 25/04/2015 at 08:52 BT Broadband problem in the Stornoway area Dialling codes affected: 01851

Dialling codes affected: 01851

We've fixed the problem in the Stornoway area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sat 25/04/2015 at 20:38
Sat 25/04/2015 at 03:19 BT Infinity problem in the Filton area Dialling codes affected: 0117

Dialling codes affected: 0117

We've fixed the problem in the Filton area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 25/04/2015 at 08:52 BT Infinity problem in the Bournemouth area Dialling codes affected: 01202

Dialling codes affected: 01202

We've fixed the problem in the Bournemouth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/04/2015 at 08:52 BT Infinity problem in the Ardrossan area Dialling codes affected: 01294

Dialling codes affected: 01294

e fixed the problem in the Ardrossan area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/04/2015 at 18:53
Sat 25/04/2015 at 09:15 BT Infinity problem in the Eastbourne area Dialling codes affected: 01323

Dialling codes affected: 01323

We've fixed the problem in the Eastbourne area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 25/04/2015 at 15:57
Sat 25/04/2015 at 09:16 BT Infinity problem in the Broadstairs area Dialling codes affected: 01843

Dialling codes affected: 01843

We've fixed the problem in the Broadstairs area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/04/2015 at 15:32
Sat 25/04/2015 at 14:05 BT Infinity problem in the Inverness Macdhui area Dialling codes affected: 01463

Dialling codes affected: 01463

We've fixed the problem in the Macdhui area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/04/2015 at 15:36 BT Infinity problem in the Aberdeen Portlethen area Dialling codes affected: 01224

Dialling codes affected: 01224

We've fixed the problem in the Aberdeen Portlethen area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 25/04/2015 at 16:49
Sat 25/04/2015 at 15:47 Broadband problem in the Whitchurch area 01256, 01275, 01296, 01948, 02920, 02921

Dialling codes affected: 01256, 01275, 01296, 01948, 02920, 02921

We've fixed the problem in the Whitchurch area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sat 25/04/2015 at 17:40
Sat 25/04/2015 at 15:54 BT Infinity problem in the Shepherds Bush area 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208 

We've fixed the problem in the Shepherds Bush area so your BT Infinity should now be working. If it isn't, try restarting your router.

 


Sat 25/04/2015 at 18:57
Sat 25/04/2015 at 22:24 BT Broadband problem in the Stratton Audley area Dialling codes affected: 01869

Dialling codes affected: 01869

We've fixed the problem in the Stratton Audley area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 25/04/2015 at 23:57

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sat 25/04/2015 at 03:23 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

York - 01904 (estimated clear date 29/04/2015)

Reigate- 01737 (estimated clear date 29/04/2015)

Ballymoney - 02827 (estimated clear date 29/04/2015)

Moneymore - 02886 (estimated clear date 29/04/2015)

Honington - 01400 (estimated clear date 29/04/2015)

Guilsfield - 01938 (estimated clear date 29/04/2015)

Scarborough - 01723 (estimated clear date 28/04/2015)

Limavady - 02877 (estimated clear date 28/04/2015)

Crewkerne - 01460 (estimated clear date 28/04/2015)

Meifod - 01938 (estimated clear date 28/04/2015)

Ecclefechan - 01576 (estimated clear date 28/04/2015)

Beaworthy - 01409 (estimated clear date 28/04/2015)

Winscombe - 01934 (estimated clear date 28/04/2015)

Wharf Street  Leicester - 01162, 01163, 01164  (estimated clear date 28/04/2015)

Pentraeth - 01248 (estimated clear date 28/04/2015)

Whixhall - 01948 (estimated clear date 28/04/2015)

Castledawson - 02879 (estimated clear date 28/04/2015)

Hadleigh - 01702 (estimated clear date 28/04/2015)

Warwick - 01582 (estimated clear date 28/04/2015)

Saintfield - 02897 (estimated clear date 28/04/2015)

Collyhurst- 0161 (estimated clear date 28/04/2015)

Horns Cross- 01237 (estimated clear date 27/04/2015)

Lochwinnoch - 01505 (estimated clear date 27/04/2015)

Please revisit this page for further updates.

Ongoing

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