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Broadband

We currently have 2 ongoing issues and 8 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Fri 18/04/2014 at 00:12 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Auchenblae - 0156132 (estimated clear date 24/04/2014)

Pembroke - 01646 (estimated clear date 24/04/2014)

Armoy - 02820 (estimated clear date 24/04/2014)

Rockbourne - 017255 (estimated clear date 24/04/2014)

Lichfield - 01543 (estimated clear date 23/04/2014)

Templecombe - 01963 (estimated clear date 22/04/2014)

Toomebridge - 02879 (estimated clear date 22/04/2014)

Pumpsaint - 01558 (estimated clear date 22/04/2014)

Puttenham - 01483 (estimated clear date 22/04/2014)

Audley - 01782 (estimated clear date 22/04/2014)

Huntingdon - 01480 (estimated clear date 22/04/2014)

Bridge Of  Earn - 01738 (estimated clear date 22/04/2014)

Yelverton - 01822 (estimated clear date 22/04/2014)

Halifax - 01422 (estimated clear date 22/04/2014)

Killearn - 01360 (estimated clear date 22/04/2014)

Woodbridge - 01394 (estimated clear date 22/04/2014)

Messelburgh - 0131 (estimated clear date 22/04/2014)

Wheathill - 01963 (estimated clear date 22/04/2014)

Cross Houses - 01743 (estimated clear date 22/04/2014)

Hindhead - 01428 (estimated clear date 18/04/2014)

Trumpet - 0153167 (estimated clear date 18/04/2014)

Clay Cross - 01246 (estimated clear date 18/04/2014)

Wandsworth - 0203, 0207, 0208 (estimated clear date 18/04/2014)

Lyonshall - 0154434 (estimated clear date 18/04/2014)

Aberdeen Culter - 0122473 (estimated clear date 18/04/2014)

Fordhouses - 01902 (estimated clear date 18/04/2014)

Ballycastle - 0282076 (estimated clear date 18/04/2014)

Catforth - 0177269 (estimated clear date 18/04/2014)

Sailsbury - 01722 (estimated clear date 18/04/2014)

Basford - 0115 (estimated clear date 18/04/2014)

Lowestoft - 01502 (estimated clear date 18/04/2014)

Bayswater - 020322, 020350, 020353, 0203356, 020703, 020722, 020759, 0207745 (estimated clear date 18/04/2014)

Barking 0208 (estimated clear date 18/04/2014)

Crownthorne 01344 (estimated clear 18/04/2014)

Please revisit this page for further updates.

On-going
Fri 18/04/2014 at 12:09 Broadband problem in the Hurstpierpoint area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 18/04/2014 12:08

We're really sorry but we've got a problem at the moment in the Hurstpierpoint area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Date & Time Resolved issues 8 Details Time resolved
Thu 17/04/2014 at 00:20 BT Infinity problem in the Cateram area Dialling codes affected: 018833

Dialling codes affected: 018833

Impacting service since 16/04/2014 10:31

We've fixed the problem in the Caterham area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Thu 17/04/2014 at 02:13
Thu 17/04/2014 at 18:48 Broadband problem in the Shipley area Dialling codes affected: 01274

Dialling codes affected: 01274

Impacting service since 17/04/2014 18:46

We've fixed the problem in the Shipley area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Thu 17/04/2014 at 23:39
Fri 18/04/2014 at 01:19 BT Infinity problem in the Thorpe area Affecting dialling code: 01603

Impacting since 18/04/2014 01:19

Dialling codes affected: 01603

We've fixed the problem in the Thorpe area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 18/04/2014 at 02:54
Fri 18/04/2014 at 02:19 BT Infinity problem in the West Malling area Affecting dialling code: 01732

Impacting since 18/04/2014 02:18

Dialling codes affected: 01732

We've fixed the problem in the West Malling area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 18/04/2014 at 04:06
Fri 18/04/2014 at 03:11 BT Infinity problem in the Rochdale area Affecting dialling code: 01706

Impacting since 18/04/2014 03:11

Dialling codes affected: 01706

We've fixed the problem in the Rochdale area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 18/04/2014 at 06:01
Fri 18/04/2014 at 05:01 BT Infinity problem in the Moorhill area Affecting dialling codes: 02380 & 02381

Impacting since 18/04/2014 05:01

Dialling codes affected: 02380 & 02381

We've fixed the problem in the Moorhill area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 18/04/2014 at 09:55
Fri 18/04/2014 at 06:00 BT Infinity problem in the Upton Park area Affecting dialling codes: 0203, 0207 & 0208

Impacting since 18/04/2014 05:59

Dialling codes affected: 02038, 0207 & 0208

We've fixed the problem in the Upton Park area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 18/04/2014 at 09:55
Fri 18/04/2014 at 12:36 Broadband problem in the St Margarets Hope area Dialling codes affected: 01856

Dialling codes affected: 01856

Impacting service since 18/04/2014 12:21

Service restored since 18/04/2014 13:50

We've fixed the problem in the St Margarets Hope area so your broadband should now be working. If it isn't, try restarting your modem or router

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Fri 18/04/2014 at 00:12 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Auchenblae - 0156132 (estimated clear date 24/04/2014)

Pembroke - 01646 (estimated clear date 24/04/2014)

Armoy - 02820 (estimated clear date 24/04/2014)

Rockbourne - 017255 (estimated clear date 24/04/2014)

Lichfield - 01543 (estimated clear date 23/04/2014)

Templecombe - 01963 (estimated clear date 22/04/2014)

Toomebridge - 02879 (estimated clear date 22/04/2014)

Pumpsaint - 01558 (estimated clear date 22/04/2014)

Puttenham - 01483 (estimated clear date 22/04/2014)

Audley - 01782 (estimated clear date 22/04/2014)

Huntingdon - 01480 (estimated clear date 22/04/2014)

Bridge Of  Earn - 01738 (estimated clear date 22/04/2014)

Yelverton - 01822 (estimated clear date 22/04/2014)

Halifax - 01422 (estimated clear date 22/04/2014)

Killearn - 01360 (estimated clear date 22/04/2014)

Woodbridge - 01394 (estimated clear date 22/04/2014)

Messelburgh - 0131 (estimated clear date 22/04/2014)

Wheathill - 01963 (estimated clear date 22/04/2014)

Cross Houses - 01743 (estimated clear date 22/04/2014)

Hindhead - 01428 (estimated clear date 18/04/2014)

Trumpet - 0153167 (estimated clear date 18/04/2014)

Clay Cross - 01246 (estimated clear date 18/04/2014)

Wandsworth - 0203, 0207, 0208 (estimated clear date 18/04/2014)

Lyonshall - 0154434 (estimated clear date 18/04/2014)

Aberdeen Culter - 0122473 (estimated clear date 18/04/2014)

Fordhouses - 01902 (estimated clear date 18/04/2014)

Ballycastle - 0282076 (estimated clear date 18/04/2014)

Catforth - 0177269 (estimated clear date 18/04/2014)

Sailsbury - 01722 (estimated clear date 18/04/2014)

Basford - 0115 (estimated clear date 18/04/2014)

Lowestoft - 01502 (estimated clear date 18/04/2014)

Bayswater - 020322, 020350, 020353, 0203356, 020703, 020722, 020759, 0207745 (estimated clear date 18/04/2014)

Barking 0208 (estimated clear date 18/04/2014)

Crownthorne 01344 (estimated clear 18/04/2014)

Please revisit this page for further updates.

On-going

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