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We currently have 25 ongoing issues and 6 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 25 Details Estimated time to resolve
Fri 04/09/2015 at 00:03 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Swadlincote- 01283 (estimated clear time 09/09/2015)

Olney- 01234 (estimated clear time 09/09/2015)

Bridgend- 01446 (estimated clear time 09/09/2015)

Bridge Of Earn- 01738 (estimated clear time 09/09/2015)

Tutbury- 01283 (estimated clear time 09/09/2015)

Wrington- 01934 (estimated clear time 09/09/2015)

Bradford - 01274 (estimated clear time 08/09/2015)

Windrush- 01451 (estimated clear time 08/09/2015)

Sharrow- 01142 (estimated clear time 08/09/2015)

Seaton Delaval- 0191 (estimated clear time 08/09/2015)

Cheltenham- 01242 (estimated clear time 08/09/2015)

Chipping Sodbury- 01454 (estimated clear time 08/09/2015)

Ballinamallard- 02886 (estimated clear time 08/09/2015)

Cayton Bay- 01723 (estimated clear time 08/09/2015)

Burnham- 01628 (estimated clear time 08/09/2015)

Trillick - 02889 (estimated clear time 08/09/2015)

Ottery St Mary - 01404 (estimated clear time 08/09/2015)

Gateforth- 01757 (estimated clear time 08/09/2015)                    

Leigh - 01942 (estimated clear time 08/09/2015)
                   
South Walsham - 01603 (estimated clear time 08/09/2015)

Glasgow - 0141 (estimated clear time 07/09/2015)

Bethersden -01233 (estimated clear time 07/09/2015)

Aughafatten -02825 (estimated clear time 07/09/2015)

Rustington - 01903 (estimated clear time 07/09/2015)

Londonderry - 02820, 02866, 02870, 02871, 02868 (estimated clear time 07/09/2015)

Clogher - 02885 (estimated clear time 07/09/2015)

Woodhouse - 01142, 01143 (estimated clear time 07/09/2015)

Harrow - 0203, 0208 (estimated clear time 07/09/2015)

Kircubbin - 02842 (estimated clear time 07/09/2015)

Attleborough - 01953 (estimated clear time 07/09/2015)

Crudwell - 01665 (estimated clear time 07/09/2015)

Castledawson - 02879 (estimated clear time 07/09/2015)

Please revisit this page for further updates.

Ongoing
Fri 04/09/2015 at 00:07 BT Infinity problem in the Tottenham area Dialling codes affected: 0203, 0208, 01283

Dialling codes affected: 0203, 0208, 01283

Impacting service since 13/06/2015 04:05

Update 2: Engineers are still working to resolve this incident.

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault. Additional support has been requested by the engineer due to the complexity of the fault.

Initial Update: We're really sorry but we've got a problem at the moment in the Tottenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 04/09/2015 at 00:08 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: Engineers are still working to resolve this incident.

Initial Update: We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 04/09/2015 at 00:08 BT Infinity problem in the Ramsgate area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 11/07/2015 21:10

Updae 2: The issue remains ongoing however, full focus remains on restoration.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Initial Update: We're really sorry but we've got a problem at the moment in the Ramsgate area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.


Please revisit this page for further updates.

Ongoing
Fri 04/09/2015 at 00:08 BT Infinity problem in the Colindale area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 20/07/2015 06:40

Update 2: Engineers are still working to resolve this incident.

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Colindale area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 04/09/2015 at 00:07 BT Infinity problem in the Northolt area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

Impacting service since 21/07/2015 08:30

Update 2: Engineers are still working to resolve this incident.

Update 1: The issue remains ongoing however, full focus remains on restoration.

Were really sorry but we've got a problem at the moment in the Northolt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 04/09/2015 at 07:56 BT Infinity problem in the Woking area Dialling codes affected: 01483

Dialling codes affected: 01483

Impacting service since 28/07/2015 03:32

Update 2: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Update 1: The issue remains ongoing however, full focus remains on restoration.

Initial Update: We're really sorry but we've got a problem at the moment in theWoking area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


Ongoing
Fri 04/09/2015 at 07:56 BT Infinity problem in the Mansfield area Dialling codes affected: 01623

Dialling codes affected: 01623

Impacting service since 23/08/2015 04:09

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Mansfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 04/09/2015 at 00:06 BT Infinity problem in the Thanet area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since: 25/08/215 20:26

Update 1: An engineer remains working on this incident and the necessary equipment required to resolve the issue have been ordered.

We're really sorry but we've got a problem at the moment in the Thanet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:15
Fri 04/09/2015 at 00:07 BT Infinity problem in the Ashington area Dialling codes affected: 01670

Dialling codes affected: 01670

Impacting service since 26/08/2015 06:23

Update 1: Engineers are still working to resolve this incident.

We're really sorry but we've got a problem at the moment in the Ashington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 04/09/2015 at 00:06 BT Infinity problem in the Edwinstowe area Dialling codes affected: 01623

Dialling codes affected: 01623

Impacting service since: 27/08/2015 06:36

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Edwinstowe area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:43
Fri 04/09/2015 at 07:55 BT Infinity problem in the Rugby area Dialling codes affected: 01788

Dialling codes affected: 01788

Impacting service since 29/08/2015 11:00

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Rugby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 04/09/2015 at 00:06 BT Infinity problem in the Kidderminster area Dialling codes affected: 01562

Dialling codes affected: 01562

Impacting service since: 30/08/2015 09:39

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Kidderminster area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:01
Fri 04/09/2015 at 00:06 BT Infinity problem in the Newton Stewart area Dialling codes affected: 01671

Dialling codes affected: 01671

Impacting service since 01/09/2015 11:49

We're really sorry but we've got a problem at the moment in the Newton Stewart area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:45
Fri 04/09/2015 at 00:05 BT Infinity problem in the Dagenham area Dialling codes affected: 0203, 0208

Dialling codes affected:  0203, 0208

Impacting service since 01/09/2015 17:05

We're really sorry but we've got a problem at the moment in the Dagenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:20
Fri 04/09/2015 at 00:06 BT Infinity problem in the Bourne area Dialling codes affected: 01778

Dialling codes affected: 01778

Impacting service since 01/09/2015 18:49

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you

We're really sorry but we've got a problem at the moment in the Bourne area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:43
Fri 04/09/2015 at 00:05 BT Infinity problem in the Redruth area Dialling codes affected: 01209

Dialling codes affected: 01209

Impacting service since 02/09/2015 11:56

We're really sorry but we've got a problem at the moment in the Redruth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:01
Fri 04/09/2015 at 00:05 BT Infinity problem in the Cambridge area Dialling codes affected: 01223

Dialling codes affected: 01223

Impacting service since 02/09/2015 21:12

Update 1:  Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Cambridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:30
Fri 04/09/2015 at 00:05 BT Infinity problem in the Harston area Dialling codes affected: 01223

Dialling codes affected: 01223

Impacting service since 03/09/2015 09:12

We're really sorry but we've got a problem at the moment in the Harston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:00
Fri 04/09/2015 at 00:04 BT Infinity problem in the Cirencester area Dialling codes affected: 01285

Dialling codes affected: 01285

Impacting service since 03/09/2015 20:11

We're really sorry but we've got a problem at the moment in the Cirencester area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


23:30
Fri 04/09/2015 at 10:47 BT Infinity problem in the Fritwell area Dialling codes affected: 01869

Dialling codes affected: 01869

Impacting service since 04/09/2015 10:23

We're really sorry but we've got a problem at the moment in the Fritwell area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:00
Fri 04/09/2015 at 11:04 BT Infinity problem in the Settle area Dialling codes affected: 01729

Dialling codes affected: 01729

Impacting service since 04/09/2015 11:01

We're really sorry but we've got a problem at the moment in the Settle area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:01
Fri 04/09/2015 at 11:39 BT Infinity problem in the Fowlmere area Dialling codes affected: 01763

Dialling codes affected: 01763

Impacting service since 04/09/2015 11:39

We're really sorry but we've got a problem at the moment in the Fowlmere area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:01
Fri 04/09/2015 at 15:36 BT Infinity problem in the Hemsworth area Dialling codes affected: 01977

Dialling codes affected: 01977

Impacting service since 04/09/2015 14:57

We're really sorry but we've got a problem at the moment in the Hemsworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:57
Fri 04/09/2015 at 18:30 BT Infinity problem in the Wrexham North area Dialling codes affected: 01978

Dialling codes affected: 01978

Impacting service since 04/09/2015 18:16

We're really sorry but we've got a problem at the moment in the Wrexham North area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:16
Date & Time Resolved issues 6 Details Time resolved
Fri 04/09/2015 at 00:05 BT Infinity problem in the Trimdon area Dialling codes affected: 01429

Dialling codes affected: 01429

We've fixed the problem in the Trimdon area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 04/09/2015 at 09:28
Fri 04/09/2015 at 00:04 BT Infinity problem in the Llanbedr area Dialling codes affected: 01341

Dialling codes affected: 01341

We've fixed the problem in the Llanbedr area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 04/09/2015 at 09:55
Fri 04/09/2015 at 09:52 BT Infinity problem in the Tynygongl area Dialling codes affected: 01248

Dialling codes affected: 01248

We've fixed the problem in the Tynygongl area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 04/09/2015 at 10:36
Fri 04/09/2015 at 12:05 BT Infinity problem in the Eyemouth area Dialling codes affected: 01890

Dialling codes affected: 01890

We've fixed the problem in the Eyemouth area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 04/09/2015 at 17:02
Fri 04/09/2015 at 14:02 BT Infinity problem in the Jarrow area Dialling codes affected: 0191

Dialling codes affected: 0191

We've fixed the problem in the Jarrow area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 04/09/2015 at 16:42
Fri 04/09/2015 at 17:34 BT Infinity problem in the Bingham area Dialling codes affected: 01949

Dialling codes affected: 01949

We've fixed the problem in the Bingham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 04/09/2015 at 18:58

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Fri 04/09/2015 at 00:03 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Swadlincote- 01283 (estimated clear time 09/09/2015)

Olney- 01234 (estimated clear time 09/09/2015)

Bridgend- 01446 (estimated clear time 09/09/2015)

Bridge Of Earn- 01738 (estimated clear time 09/09/2015)

Tutbury- 01283 (estimated clear time 09/09/2015)

Wrington- 01934 (estimated clear time 09/09/2015)

Bradford - 01274 (estimated clear time 08/09/2015)

Windrush- 01451 (estimated clear time 08/09/2015)

Sharrow- 01142 (estimated clear time 08/09/2015)

Seaton Delaval- 0191 (estimated clear time 08/09/2015)

Cheltenham- 01242 (estimated clear time 08/09/2015)

Chipping Sodbury- 01454 (estimated clear time 08/09/2015)

Ballinamallard- 02886 (estimated clear time 08/09/2015)

Cayton Bay- 01723 (estimated clear time 08/09/2015)

Burnham- 01628 (estimated clear time 08/09/2015)

Trillick - 02889 (estimated clear time 08/09/2015)

Ottery St Mary - 01404 (estimated clear time 08/09/2015)

Gateforth- 01757 (estimated clear time 08/09/2015)                    

Leigh - 01942 (estimated clear time 08/09/2015)
                   
South Walsham - 01603 (estimated clear time 08/09/2015)

Glasgow - 0141 (estimated clear time 07/09/2015)

Bethersden -01233 (estimated clear time 07/09/2015)

Aughafatten -02825 (estimated clear time 07/09/2015)

Rustington - 01903 (estimated clear time 07/09/2015)

Londonderry - 02820, 02866, 02870, 02871, 02868 (estimated clear time 07/09/2015)

Clogher - 02885 (estimated clear time 07/09/2015)

Woodhouse - 01142, 01143 (estimated clear time 07/09/2015)

Harrow - 0203, 0208 (estimated clear time 07/09/2015)

Kircubbin - 02842 (estimated clear time 07/09/2015)

Attleborough - 01953 (estimated clear time 07/09/2015)

Crudwell - 01665 (estimated clear time 07/09/2015)

Castledawson - 02879 (estimated clear time 07/09/2015)

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issue 1 Details Time resolved
Fri 04/09/2015 at 01:07 Telephone problem in the Ware area Dialling codes affected: 01920 & 01992

Dialling codes affected: 01920 & 01992 

Impacting service since 04/09/2015 00:45

We've fixed the problem in the Ware area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router..

Fri 04/09/2015 at 03:37

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