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We currently have 16 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 16 Details Estimated time to resolve
Sun 02/08/2015 at 10:48 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Cherry Hinton - 01223 (estimated clear date 05/08/2015)

Sutton Cross - 01548 (estimated clear date 05/08/2015)

Crucorney - 01873 (estimated clear date 05/08/2015)

Tinto - 01899 (estimated clear date 05/08/2015)

Bolsover - 01246 (estimated clear date 05/08/2015)

Sutton Cross - 01548 (estimated clear date 05/08/2015)

Millisle - 02891 (estimated clear date 05/08/2015)

Collingbourne - 01264 (estimated clear date 05/08/2015)

Sanquhar - 01695 (estimated clear date 05/08/2015)

Garstang - 01995 (estimated clear date 05/08/2015)

Clogher - 02885 (estimated clear date 05/08/2015)

Rasharkin - 02829 (estimated clear date 05/08/2015)

Leuchars - 01334 (estimated clear date 04/08/2015)

Leagrave - 01582 (estimated clear date 04/08/2015)

Govan - 01412,01413,01414 (estimated clear date 04/08/2015)

Lords - 0203, 0207 (estimated clear date 04/08/2015)

Toomebridge - 02879 (estimated clear date 04/08/2015)

Leebotwood - 01694 (estimated clear date 04/08/2015)

Stockfield - 01661 (estimated clear date 04/08/2015)

Govan - 01412,01413,01414 (estimated clear date 03/08/2015)

Comberton- 012232 (estimated clear date (03/08/2015)

Wood Street- 0207 (estimated clear date (03/08/2015)

Alyth- 01828 (estimated clear date (03/08/2015)
       
Mareham Le Fen- 01507 (estimated clear date (03/08/2015)

Clunn- 01588 (estimated clear date (03/08/2015)

Kenilworth - 01926 (estimated clear date (03/08/2015)

Hatfield Broad Oak- 01279 (estimated clear date (03/08/2015)

Stoke Bishop- 01172 (estimated clear date (03/08/2015)

Clydach- 01792 (estimated clear date (03/08/2015)

Manchester - 0161 (estimated clear date (03/08/2015)

Please revisit this page for further updates.








Ongoing
Sun 02/08/2015 at 07:03 BT Infinity problem in the Tottenham area Dialling codes affected: 0203, 0208, 01283

Dialling codes affected: 0203, 0208, 01283

Impacting service since 13/06/2015 04:05

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault. Additional support has been requested by the engineer due to the complexity of the fault.

Initial Update: We're really sorry but we've got a problem at the moment in the Tottenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 02/08/2015 at 07:03 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: Engineers are still working to resolve this incident.

Initial Update: We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 02/08/2015 at 07:04 BT Infinity problem in the Ramsgate area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 11/07/2015 21:10

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Initial Update: We're really sorry but we've got a problem at the moment in the Ramsgate area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.


Please revisit this page for further updates.

Ongoing
Sun 02/08/2015 at 07:05 BT Infinity problem in the Colindale area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 20/07/2015 06:40

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Colindale area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 02/08/2015 at 02:30 BT Infinity problem in the Northolt area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

Impacting service since 21/07/2015 08:30

Update 1: The issue remains ongoing however, full focus remains on restoration.

Were really sorry but we've got a problem at the moment in the Northolt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 02/08/2015 at 06:20 BT Infinity problem in the Woking area Dialling codes affected: 01483

Dialling codes affected: 01483

Impacting service since 28/07/2015 03:32


We're really sorry but we've got a problem at the moment in theWoking area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:16
Sun 02/08/2015 at 16:31 BT Infinity problem in the Bourne End area Dialling codes affected: 01628

Dialling codes affected: 01628

Impacting service since 29/07/2015 16:21

We're really sorry but we've got a problem at the moment in the Bourne End area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:25
Sun 02/08/2015 at 19:42 BT Infinity problem in the Battersea area Dialling codes affected: 0203, 0207

Dialling codes affected: 0203, 0207 

Impacting service since 29/07/2015 19:00

We're really sorry but we've got a problem at the moment in the Battersea area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Update 1: An engineer is currently being sent to site to continue investigations.

Please revisit this page for further updates.

21:29
Sun 02/08/2015 at 17:37 BT Infinity problem in the South Kensington area Dialling codes affected: 0203, 0207

Dialling codes affected: 0203, 0207 

Impacting service since 30/07/2015 17:31

Update 1: Third party damage has resulted in this loss of service. Our engineers are currently on site to repair the destruction caused.

We're really sorry but we've got a problem at the moment in the South Kensington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Sun 02/08/2015 at 11:01 BT Infinity problem in the Thame area Dialling codes affected: 01844

Dialling codes affected: 01844

Impacting service since 31/07/2015 10:02

We're really sorry but we've got a problem at the moment in the Thame area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:55
Sun 02/08/2015 at 11:13 BT Infinity problem in the Sidmouth area Dialling codes affected: 01395

Dialling codes affected: 01395

Impacting service since 31/07/2015 10:08

We're really sorry but we've got a problem at the moment in the Sidmouth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:40
Sun 02/08/2015 at 12:10 BT Infinity problem in the Gorleston area Dialling codes affected: 01493

Dialling codes affected: 01493

Impacting service since 31/07/2015 11:38

We're really sorry but we've got a problem at the moment in the Gorleston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:10
Sat 01/08/2015 at 16:40 BT Infinity problem in Balmoral area Dialling codes affected: 02890

Dialling codes affected: 02890

Impacting service since: 31/07/2015 16:32

We're really sorry but we've got a problem at the moment in the Balmoral area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:29
Sun 02/08/2015 at 08:35 BT Infinity problem in the Stow On The Wold area Dialling codes affected: 01451

Dialling codes affected: 01451

Impacting service since: 01/08/2015 08:29

We're really sorry but we've got a problem at the moment in the Stow On The Wold area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:04
Sun 02/08/2015 at 18:54 BT Infinity problem in the Tamworth area Dialling codes affected: 01827

Dialling codes affected: 01827

Impacting service since: 01/08/2015 18:48

We're really sorry but we've got a problem at the moment in the Tamworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:05
Date & Time Resolved issues 4 Details Time resolved
Sat 01/08/2015 at 11:21 BT Infinity problem in the Poole area Dialling codes affected: 01202

Dialling codes affected: 01202

We've fixed the problem in the Poole area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 01/08/2015 at 15:39
Sun 02/08/2015 at 01:38 BT Infinity problem in the Poole area Dialling codes affected: 01202

Dialling codes affected: 01202

We've fixed the problem in the Poole area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 02/08/2015 at 09:42
Sun 02/08/2015 at 11:52 BT Infinity problem in the Gorleston area Dialling codes affected: 01493

Dialling codes affected: 01493

We've fixed the problem in the Gorleston area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 02/08/2015 at 12:08
Sun 02/08/2015 at 12:37 BT Infinity problem in the Westerham area Dialling codes affected: 01959

Dialling codes affected: 01959

We've fixed the problem in the Westerham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 02/08/2015 at 13:43

Phone Line

We currently have 5 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Sun 02/08/2015 at 10:48 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Cherry Hinton - 01223 (estimated clear date 05/08/2015)

Sutton Cross - 01548 (estimated clear date 05/08/2015)

Crucorney - 01873 (estimated clear date 05/08/2015)

Tinto - 01899 (estimated clear date 05/08/2015)

Bolsover - 01246 (estimated clear date 05/08/2015)

Sutton Cross - 01548 (estimated clear date 05/08/2015)

Millisle - 02891 (estimated clear date 05/08/2015)

Collingbourne - 01264 (estimated clear date 05/08/2015)

Sanquhar - 01695 (estimated clear date 05/08/2015)

Garstang - 01995 (estimated clear date 05/08/2015)

Clogher - 02885 (estimated clear date 05/08/2015)

Rasharkin - 02829 (estimated clear date 05/08/2015)

Leuchars - 01334 (estimated clear date 04/08/2015)

Leagrave - 01582 (estimated clear date 04/08/2015)

Govan - 01412,01413,01414 (estimated clear date 04/08/2015)

Lords - 0203, 0207 (estimated clear date 04/08/2015)

Toomebridge - 02879 (estimated clear date 04/08/2015)

Leebotwood - 01694 (estimated clear date 04/08/2015)

Stockfield - 01661 (estimated clear date 04/08/2015)

Govan - 01412,01413,01414 (estimated clear date 03/08/2015)

Comberton- 012232 (estimated clear date (03/08/2015)

Wood Street- 0207 (estimated clear date (03/08/2015)

Alyth- 01828 (estimated clear date (03/08/2015)
       
Mareham Le Fen- 01507 (estimated clear date (03/08/2015)

Clunn- 01588 (estimated clear date (03/08/2015)

Kenilworth - 01926 (estimated clear date (03/08/2015)

Hatfield Broad Oak- 01279 (estimated clear date (03/08/2015)

Stoke Bishop- 01172 (estimated clear date (03/08/2015)

Clydach- 01792 (estimated clear date (03/08/2015)

Manchester - 0161 (estimated clear date (03/08/2015)

Please revisit this page for further updates.








Ongoing
Sun 02/08/2015 at 10:05 Telephone problem in the Upper Warlingham area Dialling codes affected: 01883

Dialling codes affected: 01883

Impacting service since 24/07/2015 07:15

We're really sorry but we've got a problem at the moment in the Upper Warlingham area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

18:12
Sun 02/08/2015 at 10:33 Telephone problem in the Larne area Dialling codes affected: 02828

Dialling codes affected: 02828

Impacting service since 24/07/2015 10:00

We're really sorry but we've got a problem at the moment in the Larne area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:45
Sun 02/08/2015 at 12:19 Telephone problem in the Woburn Sands area Dialling codes affected: 01908

Dialling codes affected: 01908 

Impacting service since 28/07/2015 12:00

We're really sorry but we've got a problem at the moment in the Woburn Sands area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Please revisit this page for further updates.

17:29
Sun 02/08/2015 at 12:54 Telephone problem in the Honiton area Dialling codes affected: 01404

Dialling codes affected: 01404

Impacting service since: 31/07/2015 12:15

We're really sorry but we've got a problem at the moment in the Honiton area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:01

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