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We currently have 13 ongoing issues and 6 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 13 Details Estimated time to resolve
Wed 05/08/2015 at 02:03 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Caledon - 02837 (estimated clear date 10/08/2015)

Winterslow - 01980 (estimated clear date 10/08/2015)

Hainault - 0203, 0208 (estimated clear date 07/08/2015)

Longnor - 01298 (estimated clear date 07/08/2015)

Collyhurst - 0161 (estimated clear date 07/08/2015)

Monymusk - 01467 (estimated clear date 07/08/2015)

Coagh - 02886 (estimated clear date 07/08/2015)

Millom - 01229 (estimated clear date 07/08/2015)

Millisle - 02891 (estimated clear date 07/08/2015)

Settle - 01729 (estimated clear date 07/08/2015)

Springfield - 0121, 02866 (estimated clear date 07/08/2015)

Copthorne - 01342 (estimated clear date 07/08/2015)

Darlington - 01325 (estimated clear date 07/08/2015)

Gilberdyke - 01430 (estimated clear date 07/08/2015)

Ribchester - 01254 (estimated clear date 07/08/2015)

Swindon - 01793 (estimated clear date 07/08/2015)

Scarborough - 01723 (estimated clear date 07/08/2015)

Tuxford - 01777 (estimated clear date 07/08/2015)

Portadown - 02830, 02838 (estimated clear date 07/08/2015)

Hurley - 01827 (estimated clear date 07/08/2015)

Nelson - 01282 (estimated clear date 07/08/2015)

Carrickmore - 02880 (estimated clear date 06/08/2015)

Marazion - 01736 (estimated clear date 06/08/2015)

Croesgoch - 01348 (estimated clear date 06/08/2015)

Ludlow - 01584 (estimated clear date 06/08/2015)

Fossoway - 01577 (estimated clear date 06/08/2015)

Reedness - 01405 (estimated clear date 06/08/2015)

Old Catterick - 01748 (estimated clear date 06/08/2015)

Haltwhistle - 01434 (estimated clear date 06/08/2015)

Bookham - 01372 (estimated clear date 06/08/2015)

Madley - 01981 (estimated clear date 06/08/2015)

Ballynahinch - 02897 (estimated clear date 05/08/2015)

Cherry Hinton - 01223 (estimated clear date 05/08/2015)

Sutton Cross (Inc Thurlestone) - 01548 (estimated clear date 05/08/2015)

Crucorney - 01873 (estimated clear date 05/08/2015)

Tinto - 01899 (estimated clear date 05/08/2015)

Bolsover - 01246 (estimated clear date 05/08/2015)

Sutton Cross - 01548 (estimated clear date 05/08/2015)

Millisle - 02891 (estimated clear date 05/08/2015)

Collingbourne - 01264 (estimated clear date 05/08/2015)

Sanquhar - 01695 (estimated clear date 05/08/2015)

Garstang - 01995 (estimated clear date 05/08/2015)

Clogher - 02885 (estimated clear date 05/08/2015)

Rasharkin - 02829 (estimated clear date 05/08/2015)

Leuchars - 01334 (estimated clear date 04/08/2015)

Leagrave - 01582 (estimated clear date 04/08/2015)

Govan - 01412,01413,01414 (estimated clear date 04/08/2015)

Lords - 0203, 0207 (estimated clear date 04/08/2015)

Toomebridge - 02879 (estimated clear date 04/08/2015)

Leebotwood - 01694 (estimated clear date 04/08/2015)

Stockfield - 01661 (estimated clear date 04/08/2015)

Please revisit this page for further updates.

Ongoing
Wed 05/08/2015 at 02:05 BT Infinity problem in the Tottenham area Dialling codes affected: 0203, 0208, 01283

Dialling codes affected: 0203, 0208, 01283

Impacting service since 13/06/2015 04:05

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault. Additional support has been requested by the engineer due to the complexity of the fault.

Initial Update: We're really sorry but we've got a problem at the moment in the Tottenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Wed 05/08/2015 at 02:05 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: Engineers are still working to resolve this incident.

Initial Update: We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Wed 05/08/2015 at 02:06 BT Infinity problem in the Ramsgate area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 11/07/2015 21:10

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Initial Update: We're really sorry but we've got a problem at the moment in the Ramsgate area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.


Please revisit this page for further updates.

Ongoing
Wed 05/08/2015 at 02:06 BT Infinity problem in the Colindale area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 20/07/2015 06:40

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Colindale area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Wed 05/08/2015 at 02:05 BT Infinity problem in the Northolt area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

Impacting service since 21/07/2015 08:30

Update 1: The issue remains ongoing however, full focus remains on restoration.

Were really sorry but we've got a problem at the moment in the Northolt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Wed 05/08/2015 at 02:04 BT Infinity problem in the Woking area Dialling codes affected: 01483

Dialling codes affected: 01483

Impacting service since 28/07/2015 03:32


We're really sorry but we've got a problem at the moment in theWoking area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:09
Wed 05/08/2015 at 02:04 BT Infinity problem in the Bourne End area Dialling codes affected: 01628

Dialling codes affected: 01628

Impacting service since 29/07/2015 16:21

We're really sorry but we've got a problem at the moment in the Bourne End area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:01
Wed 05/08/2015 at 02:04 BT Infinity problem in the Battersea area Dialling codes affected: 0203, 0207

Dialling codes affected: 0203, 0207 

Impacting service since 29/07/2015 19:00

We're really sorry but we've got a problem at the moment in the Battersea area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Update 1: An engineer is currently being sent to site to continue investigations.

Please revisit this page for further updates.

12:14
Wed 05/08/2015 at 02:04 BT Infinity problem in the Greenford area Dialling codes affected: 0203 & 0208

Dialling codes affected: 0203 & 0208

Impacting service since 03/08/2015 23:26

We're really sorry but we've got a problem at the moment in the Greenford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:15
Wed 05/08/2015 at 02:03 BT Infinity problem in the Ayr area More details

Dialling codes affected: 01292

Impacting service since 04/08/2015 08:30

We're really sorry but we've got a problem at the moment in the Ayr area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

12:15
Wed 05/08/2015 at 02:03 Broadband problem in the Muirkirk area Dialling codes affected: 01290

Dialling codes affected: 01290

Impacting service since 04/08/2015 12:45

We're really sorry but we've got a problem at the moment in the Muirkirk area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:05
Wed 05/08/2015 at 02:05 Broadband problem in the Darlington area Dialling codes affected: 01325

Dialling codes affected: 01325

Impacting service since 04/08/2015 16:00

We're really sorry but we've got a problem at the moment in the Darlington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:23
Date & Time Resolved issues 6 Details Time resolved
Tue 04/08/2015 at 00:41 BT Infinity problem in the South Kensington area Dialling codes affected: 0203, 0207

Dialling codes affected: 0203, 0207 

Impacting service since 30/07/2015 17:31

We've fixed the problem in the South Kensington area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 04/08/2015 at 22:01
Tue 04/08/2015 at 00:42 BT Infinity problem in Balmoral area Dialling codes affected: 02890

Dialling codes affected: 02890

Impacting service since: 31/07/2015 16:32

We've fixed the problem in the Balmoral area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 04/08/2015 at 22:03
Tue 04/08/2015 at 15:57 BT Infinity problem in the Penrith area Dialling codes affected: 01768

Dialling codes affected: 01768

We've fixed the problem in the Penrith area so your BT Infinity should now be working. If it isn't, try restarting your router.


Tue 04/08/2015 at 19:16
Tue 04/08/2015 at 16:28 BT Infinity problem in the Stratford area. Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

We've fixed the problem in the Stratford area so your BT Infinity should now be working. If it isn't, try restarting your router.


Tue 04/08/2015 at 16:32
Wed 05/08/2015 at 07:47 BT Infinity problem in the Girton area Dialling codes affected: 01223

Dialling codes affected: 01223

We've fixed the problem in the Girton area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 05/08/2015 at 08:28
Wed 05/08/2015 at 08:59 BT Infinity problem in the Kentish Town area Dialling codes affected: 0207, 0208

Dialling codes affected: 0207, 0208 

We've fixed the problem in the Kentish Town area so your BT Infinity should now be working. If it isn't, try restarting your router.

.

Wed 05/08/2015 at 09:39

Phone Line

We currently have 4 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Wed 05/08/2015 at 02:03 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Caledon - 02837 (estimated clear date 10/08/2015)

Winterslow - 01980 (estimated clear date 10/08/2015)

Hainault - 0203, 0208 (estimated clear date 07/08/2015)

Longnor - 01298 (estimated clear date 07/08/2015)

Collyhurst - 0161 (estimated clear date 07/08/2015)

Monymusk - 01467 (estimated clear date 07/08/2015)

Coagh - 02886 (estimated clear date 07/08/2015)

Millom - 01229 (estimated clear date 07/08/2015)

Millisle - 02891 (estimated clear date 07/08/2015)

Settle - 01729 (estimated clear date 07/08/2015)

Springfield - 0121, 02866 (estimated clear date 07/08/2015)

Copthorne - 01342 (estimated clear date 07/08/2015)

Darlington - 01325 (estimated clear date 07/08/2015)

Gilberdyke - 01430 (estimated clear date 07/08/2015)

Ribchester - 01254 (estimated clear date 07/08/2015)

Swindon - 01793 (estimated clear date 07/08/2015)

Scarborough - 01723 (estimated clear date 07/08/2015)

Tuxford - 01777 (estimated clear date 07/08/2015)

Portadown - 02830, 02838 (estimated clear date 07/08/2015)

Hurley - 01827 (estimated clear date 07/08/2015)

Nelson - 01282 (estimated clear date 07/08/2015)

Carrickmore - 02880 (estimated clear date 06/08/2015)

Marazion - 01736 (estimated clear date 06/08/2015)

Croesgoch - 01348 (estimated clear date 06/08/2015)

Ludlow - 01584 (estimated clear date 06/08/2015)

Fossoway - 01577 (estimated clear date 06/08/2015)

Reedness - 01405 (estimated clear date 06/08/2015)

Old Catterick - 01748 (estimated clear date 06/08/2015)

Haltwhistle - 01434 (estimated clear date 06/08/2015)

Bookham - 01372 (estimated clear date 06/08/2015)

Madley - 01981 (estimated clear date 06/08/2015)

Ballynahinch - 02897 (estimated clear date 05/08/2015)

Cherry Hinton - 01223 (estimated clear date 05/08/2015)

Sutton Cross (Inc Thurlestone) - 01548 (estimated clear date 05/08/2015)

Crucorney - 01873 (estimated clear date 05/08/2015)

Tinto - 01899 (estimated clear date 05/08/2015)

Bolsover - 01246 (estimated clear date 05/08/2015)

Sutton Cross - 01548 (estimated clear date 05/08/2015)

Millisle - 02891 (estimated clear date 05/08/2015)

Collingbourne - 01264 (estimated clear date 05/08/2015)

Sanquhar - 01695 (estimated clear date 05/08/2015)

Garstang - 01995 (estimated clear date 05/08/2015)

Clogher - 02885 (estimated clear date 05/08/2015)

Rasharkin - 02829 (estimated clear date 05/08/2015)

Leuchars - 01334 (estimated clear date 04/08/2015)

Leagrave - 01582 (estimated clear date 04/08/2015)

Govan - 01412,01413,01414 (estimated clear date 04/08/2015)

Lords - 0203, 0207 (estimated clear date 04/08/2015)

Toomebridge - 02879 (estimated clear date 04/08/2015)

Leebotwood - 01694 (estimated clear date 04/08/2015)

Stockfield - 01661 (estimated clear date 04/08/2015)

Please revisit this page for further updates.

Ongoing
Wed 05/08/2015 at 02:05 Telephone problem in the Upper Warlingham area Dialling codes affected: 01883

Dialling codes affected: 01883

Impacting service since 24/07/2015 07:15

We're really sorry but we've got a problem at the moment in the Upper Warlingham area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

12:25
Wed 05/08/2015 at 02:05 Telephone problem in the Woburn Sands area Dialling codes affected: 01908

Dialling codes affected: 01908 

Impacting service since 28/07/2015 12:00

We're really sorry but we've got a problem at the moment in the Woburn Sands area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Please revisit this page for further updates.

12:30
Wed 05/08/2015 at 09:36 BT Telephone problem in the Erith area Dialling codes affected: 01322

Dialling codes affected: 01322 

Impacting service since 05/08/2015 09:30

We're really sorry but we've got a problem at the moment in the Erith area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

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