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Broadband

We currently have 2 ongoing issues and 14 resolved issues.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Mon 17/06/2013 at 08:39 Cable damage, loss of broadband and telephony in various locations More details

Due to suspected Cable Thefts & damage caused by 3rd parties, a small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing.     

Southfleet -0147483  (estimated clear date 21/06/2013)

Berkhamstead - 01442  (estimated clear date 21/06/2013)

Edinburgh Waverley - 0131 (estimated clear date 21/06/2013)

Rochdale - 01706 (estimated clear date 21/06/2013)

St Austell Clay - 01726 (estimated clear date 21/06/2013)

Hornchurch - 01708 (estimated clear date 21/06/2013)

Peterborough - 01733 (estimated clear date 21/06/2013)

Carmarthen - 01267 (estimated clear date 21/06/2013)

Primrose Hill- 0203,0207, 01923 (estimated clear date 21/06/2013)

Eastergate- 0124354 (estimated clear date 21/06/2013)

Kingsley- 0192878 (estimated clear date 21/06/2013)

Langolm - 0138738 (estimated clear date 20/06/2013)

Denbigh - 01745 (estimated clear date 20/06/2013)

Oldham - 0161, 01376, 01457 (estimated clear date 20/06/2013)

Horsley - 01332 (estimated clear date 19/06/2013)    

Malton - 01653 (estimated clear date 19/06/2013)       

Hunts Cross - 015128, 01514 (estimated clear date 19/06/2013)        

Shefford - 01462, 01767 (estimated clear date 18/06/2013)

Hainault - 0203, 0208 (estimated clear date 18/06/2013)

Hammersmith - 0203, 0208 (estimated clear date 23/06/2013)

Ongoing
Wed 19/06/2013 at 21:00 Broadband problems in the Mayobridge area More details

Dialling codes affected: 0283085

We're really sorry but we've got a problem at the moment in the Mayobridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.



23:00

Having problems with your broadband, but can't see an issue in your area? You might have a fault - get it fixed at the Repair Centre.

Date & Time Resolved issues 14 Details Time resolved
Tue 18/06/2013 at 20:50 Broadband problem in the Trentside area Dialling codes affected: 01159

Dialling codes affected: 01159

We've fixed the problem in the Trentside area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 19/06/2013 at 02:57 Broadband problem in the Peterborough area Dialling codes affected: 01733

Dialling codes affected: 01733

We've fixed the problem in the Peterborough area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 19/06/2013 at 04:04
Wed 19/06/2013 at 07:56 Broadband problem in the Breadsall area More details

Dialling codes affected:0133223

 We've fixed the problem in the Breadsall area so your broadband should now be working. If it isn't, try restarting your modem or router.



Wed 19/06/2013 at 07:59 Broadband problem in the Garstang More details

Dialling codes affected: 01995

We've fixed the problem in the Garstang area so your broadband should now be working. If it isn't, try restarting your modem or router.



Wed 19/06/2013 at 17:46
Wed 19/06/2013 at 08:25 Broadband problem in the Great Shefford area More details

Dialling codes affected: 0148864

We've fixed the problem in the Great Shefford area so your broadband should now be working. If it isn't, try restarting your modem or router.



Wed 19/06/2013 at 08:28 Broadband problem in the Hastings area More details

Dialling codes affected: 01424

We've fixed the problem in the Hastings area so your broadband should now be working. If it isn't, try restarting your modem or router.

.

Wed 19/06/2013 at 11:21 Broadband problem in the Leigh on sea area More details

Dialling codes affected: 01702

We've fixed the problem in the Leigh on Sea area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 19/06/2013 at 17:45
Wed 19/06/2013 at 11:25 Broadband problem in the Liverpool Neston area More details

Dialling codes affected: 0151

We've fixed the problem in the Liverpool Neston area so your broadband should now be working. If it isn't, try restarting your modem or router.



Wed 19/06/2013 at 11:29
Wed 19/06/2013 at 11:31 Broadband problem in the Hawkedon area More details

Dialling codes affected: 01284

We've fixed the problem in the Hawkedon area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 19/06/2013 at 16:22
Wed 19/06/2013 at 12:43 Broadband problem in the Witney area More details

Dialling codes affected: 01993

We've fixed the problem in the Whitney area so your broadband should now be working. If it isn't, try restarting your modem or router.




Wed 19/06/2013 at 15:01
Wed 19/06/2013 at 12:53 Broadband problem in the Blyth area More details

Dialling codes affected: 016703

We've fixed the problem in the Blyth area so your broadband should now be working. If it isn't, try restarting your modem or router.




Wed 19/06/2013 at 15:53
Wed 19/06/2013 at 14:13 Infinity problem in the Stanmore area More details

Dialling codes affected: 0203,0207

We've fixed the problem in the Stanmore area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 19/06/2013 at 17:47
Wed 19/06/2013 at 16:10 Broadband problem in the Carlisle area More details

Dialling codes affected: 01387

We've fixed the problem in the Carlisle area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 19/06/2013 at 18:22 Broadband problem in the Dumfries area More details

Dialling codes affected: 013872

We've fixed the problem in the Dumfries area so your broadband should now be working. If it isn't, try restarting your modem or router.




Wed 19/06/2013 at 18:25

Phone Line

We currently have 3 ongoing issues and 7 resolved issues.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Mon 17/06/2013 at 08:39 Cable damage, loss of broadband and telephony in various locations More details

Due to suspected Cable Thefts & damage caused by 3rd parties, a small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing.     

Southfleet -0147483  (estimated clear date 21/06/2013)

Berkhamstead - 01442  (estimated clear date 21/06/2013)

Edinburgh Waverley - 0131 (estimated clear date 21/06/2013)

Rochdale - 01706 (estimated clear date 21/06/2013)

St Austell Clay - 01726 (estimated clear date 21/06/2013)

Hornchurch - 01708 (estimated clear date 21/06/2013)

Peterborough - 01733 (estimated clear date 21/06/2013)

Carmarthen - 01267 (estimated clear date 21/06/2013)

Primrose Hill- 0203,0207, 01923 (estimated clear date 21/06/2013)

Eastergate- 0124354 (estimated clear date 21/06/2013)

Kingsley- 0192878 (estimated clear date 21/06/2013)

Langolm - 0138738 (estimated clear date 20/06/2013)

Denbigh - 01745 (estimated clear date 20/06/2013)

Oldham - 0161, 01376, 01457 (estimated clear date 20/06/2013)

Horsley - 01332 (estimated clear date 19/06/2013)    

Malton - 01653 (estimated clear date 19/06/2013)       

Hunts Cross - 015128, 01514 (estimated clear date 19/06/2013)        

Shefford - 01462, 01767 (estimated clear date 18/06/2013)

Hainault - 0203, 0208 (estimated clear date 18/06/2013)

Hammersmith - 0203, 0208 (estimated clear date 23/06/2013)

Ongoing
Wed 19/06/2013 at 17:53 Telephony problem in the Nine Elms area More details

Dialling codes affected: 0203, 0208

We're really sorry but we've got a problem at the moment in the Nine Elms area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

22:00
Wed 19/06/2013 at 19:37 Telephony problem in the Bayswater area More details

Dialling codes affected: 0203 and 0207

We're really sorry but we've got a problem at the moment in the Bayswater area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

22:00

Having problems with your landline, but can't see an issue in your area? You might have a fault - get it fixed at the Repair Centre.

Date & Time Resolved issues 7 Details Time resolved
Wed 19/06/2013 at 10:18 Telephony problem in the Bagshot area More details

Dialling codes affected: 01276

We've fixed the problem in the Bagshot area. If your broadband was also down and your connection has not come back on, try restarting your modem or router.




Wed 19/06/2013 at 14:28 Telephony problem in the Bayswater area More details

Dialling codes affected: 0203, 0207

We've fixed the problem in the Bayswater area. If your broadband was also down and your connection has not come back on, try restarting your modem

Wed 19/06/2013 at 15:01
Wed 19/06/2013 at 15:11 Telephony problem in the Tadley area More details

Dialling codes affected: 01189

We've fixed the problem in the Tadley area. If your broadband was also down and your connection has not come back on, try restarting your modem or router.


Wed 19/06/2013 at 15:53
Wed 19/06/2013 at 17:54 Telephony problem in the Wantage area More details

Dialling codes affected: 01235

We've fixed the problem in the Wantage area. If your broadband was also down and your connection has not come back on, try restarting your modem or router.

Wed 19/06/2013 at 19:21
Wed 19/06/2013 at 18:10 Telephony problem in the Bayswater area More details

Dialling codes affected: 0203 and 0207


We've fixed the problem in the Bayswater area. If your broadband was also down and your connection has not come back on, try restarting your modem or router.




Wed 19/06/2013 at 18:22
Wed 19/06/2013 at 19:13 Telephony problem in the Friskney area More details

Dialling codes affected: 0175482 

We've fixed the problem in the Friskney area. If your broadband was also down and your connection has not come back on, try restarting your modem or router.


Wed 19/06/2013 at 19:47 Telephony problem in the Spurn area More details

Dialling codes affected: 01964

We've fixed the problem in the Spurn area. If your broadband was also down and your connection has not come back on, try restarting your modem or router.


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