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We currently have 7 ongoing issues and 10 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 7 Details Estimated time to resolve
Sat 28/03/2015 at 04:06 BT Infinity problem in the Ealing area Dialling codes affected: 0203 0207

Dialling codes affected: 0203 0207    

Impacting service since 06/03/2015 01:21

Update 4: Temporary service is now being provided by backup until a permenant fix is put in place.

Update 3: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 2: Engineers are still working to resolve this incident.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Ealing area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sat 28/03/2015 at 04:07 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft. 

Llanfair Caereinion - 01938 (estimated clear date 01/04/2015)

Finchley - 0203, 0208 (estimated clear date 01/04/2015)

Bythorn - 01832 (estimated clear date 01/04/2015)

St Athan - 01446 (estimated clear date 01/04/2015)

Guilsfield - 01938 (estimated clear date 01/04/2015)

Newton Stewart - 01671 (estimated clear date 01/04/2015)

Pulham Market - 01379 (estimated clear date 01/04/2015)

Cutnall Green - 01299 (estimated clear date 01/04/2015)

Weeley - 01255 (estimated clear date 01/04/2015)

Kilsyth - 01236 (estimated clear date 01/04/2015) 

Bridlington- 01262 (estimated clear date 31/03/2015)   

Brooke- 01508 (estimated clear date 31/03/2015)   

Constantine- 01326 (estimated clear date 31/03/2015)

Gorsley- 01989 (estimated clear date 31/03/2015)

Blairgowrie- 01250 (estimated clear date 31/03/2015)

Walwoth- 0203,0207,0208 (estimated clear date 31/03/2015)

Wormley- 01428 (estimated clear date 31/03/2015)

Corwen- 01490(estimated clear date 31/03/2015)

Kingston Blount- 01844  (estimated clear date 31/03/2015)

Windermere- 01539  (estimated clear date 30/03/2015)

Buckland St Mary- 01460  (estimated clear date 30/03/2015)

Chiddingly - 01825  (estimated clear date 30/03/2015)

Ongoing
Sat 28/03/2015 at 04:05 BT Infinity problem in the Chelmsford area Dialling codes affected: 01245

Dialling codes affected: 01245

Impacting service since 25/03/2015 10:43

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Chelmsford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:45
Sat 28/03/2015 at 04:06 BT Telephone problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


11:30
Sat 28/03/2015 at 05:48 BT Broadband problem in the Ford Midlothian area Dialling codes affected: 01875

Dialling codes affected: 01875

Impacting service since 28/03/2015 05:29

Update 1: An engineer is on route to site with the spare parts required to restore service

We're really sorry but we've got a problem at the moment in the Ford Midlothian area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:00
Sat 28/03/2015 at 07:36 BT Infinity problem in the Swavesey area Dialling codes affected: 01480

Dialling codes affected: 01480

Impacting service since 28/03/2015 07:35

Update 1: A task has been raised for an enginner to attend site

We're really sorry but we've got a problem at the moment in the Swavesey area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:45
Sat 28/03/2015 at 09:16 BT Broadband problem in the Saltfleetby area Dialling codes affected: 01507

Dialling codes affected: 01507

Impacting service since 28/03/2015 08:45

We're really sorry but we've got a problem at the moment in the Salfleetby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:50
Date & Time Resolved issues 10 Details Time resolved
Tue 03/03/2015 at 06:30 BT Broadband problem in the Gott area Dialling codes affected: 01595


Dialling codes affected: 01595

Impacting service since 03/03/2015 05:37

We're really sorry but we've got a problem at the moment in the Gott area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Tue 03/03/2015 at 06:49
Fri 27/03/2015 at 01:00 BT Infinity problem in the Ashton In Makerfield area Dialling codes affected: 01942

Dialling codes affected: 01942 

We've fixed the problem in the Ashton In Makerfield area so your BT Infinity should now be working. If it isn't, try restarting your router

Fri 27/03/2015 at 16:55
Fri 27/03/2015 at 01:34 BT Infinity problem in the Bolton area Dialling codes affected: 01204

Dialling codes affected: 01204

We've fixed the problem in the Bolton area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 27/03/2015 at 16:49
Fri 27/03/2015 at 02:59 BT Infinity problem in the Balham area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

We've fixed the problem in the Balham area so your BT Infinity should now be working. If it isn't, try restarting your router

Fri 27/03/2015 at 18:06
Fri 27/03/2015 at 07:52 BT Infinity problem in the Leighton Buzzard area Dialling codes affected: 01525

Dialling codes affected: 01525

We've fixed the problem in the Leighton buzzard area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/03/2015 at 09:58
Fri 27/03/2015 at 09:37 BT Broadband problem in the Parkstone area Dialling codes affected: 01202

Dialling codes affected:  01202

We've fixed the problem in the Parkstone area so your broadband should now be working. If it isn't, try restarting your modem or router

Fri 27/03/2015 at 10:42
Fri 27/03/2015 at 09:41 BT Broadband problem in the Carlisle area Dialling codes affected: 01228

Dialling codes affected: 01228

We've fixed the problem in the Carlisle area so your broadband should now be working. If it isn't, try restarting your modem or router

Fri 27/03/2015 at 11:41
Fri 27/03/2015 at 13:17 BT Infinity problem in the Pevensey area Dialling codes affected: 01323

Dialling codes affected: 01323

We've fixed the problem in the Pevensey area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/03/2015 at 16:50
Fri 27/03/2015 at 14:14 BT Broadband problem in the Dewsbury area Dialling codes affected: 01924

Dialling codes affected: 01924

We've fixed the problem in the Dewsbury area so your broadband should now be working. If it isn't, try restarting your modem or router.


Fri 27/03/2015 at 16:09
Fri 27/03/2015 at 20:19 BT Broadband issue in the Worth Matravers area Dialling codes affected: 01929

Dialling codes affected: 01929

Impacting service since 27/03/2015 20:08

We've fixed the problem in the Worth Matravers area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sat 28/03/2015 at 04:04

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Sat 28/03/2015 at 04:07 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft. 

Llanfair Caereinion - 01938 (estimated clear date 01/04/2015)

Finchley - 0203, 0208 (estimated clear date 01/04/2015)

Bythorn - 01832 (estimated clear date 01/04/2015)

St Athan - 01446 (estimated clear date 01/04/2015)

Guilsfield - 01938 (estimated clear date 01/04/2015)

Newton Stewart - 01671 (estimated clear date 01/04/2015)

Pulham Market - 01379 (estimated clear date 01/04/2015)

Cutnall Green - 01299 (estimated clear date 01/04/2015)

Weeley - 01255 (estimated clear date 01/04/2015)

Kilsyth - 01236 (estimated clear date 01/04/2015) 

Bridlington- 01262 (estimated clear date 31/03/2015)   

Brooke- 01508 (estimated clear date 31/03/2015)   

Constantine- 01326 (estimated clear date 31/03/2015)

Gorsley- 01989 (estimated clear date 31/03/2015)

Blairgowrie- 01250 (estimated clear date 31/03/2015)

Walwoth- 0203,0207,0208 (estimated clear date 31/03/2015)

Wormley- 01428 (estimated clear date 31/03/2015)

Corwen- 01490(estimated clear date 31/03/2015)

Kingston Blount- 01844  (estimated clear date 31/03/2015)

Windermere- 01539  (estimated clear date 30/03/2015)

Buckland St Mary- 01460  (estimated clear date 30/03/2015)

Chiddingly - 01825  (estimated clear date 30/03/2015)

Ongoing
Sat 28/03/2015 at 04:05 BT Telephone problem in the Monmouth area Dialling codes affected: 01600

Dialling codes affected: 01600

Impacting service since 26/03/2015 11:30

We're really sorry but we've got a problem at the moment in the Monmouth area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:25

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