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We currently have 40 ongoing issues and 20 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 40 Details Estimated time to resolve
Sat 04/07/2015 at 04:08 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Coalisland - 02887 (estimated clear date 09/07/2015)

Biddenden - 01508 (estimated clear date 09/07/2015)

Killingworth -  0191 (estimated clear date 09/07/2015)

Ballymena- 02821, 02822 (estimated clear date 08/07/2015)

Whalton- 01670 (estimated clear date 08/07/2015)

Tivetshall- 01379 (estimated clear date 08/07/2015)

Kilkeel- 02841(estimated clear date 08/07/2015)

Thaxted  - 01371 (estimated clear date 08/07/2015)

Stratton St Margaret - 01793 (estimated clear date 08/07/2015)

Banchory- 01330 (estimated clear date 08/07/2015)

Glasgow Pollok - 0141 (estimated clear date 08/07/2015)

Ardrossan- 01294 (estimated clear date 08/07/2015)

Culverhouse- 02920(estimated clear date 08/07/2015)

Cheltenham- 01242 (estimated clear date 08/07/2015)

Botley - 01489 (estimated clear date 08/07/2015)

Skyport - 0208 (estimated clear date 08/07/2015)

Bellingham - 01434 (estimated clear date 07/07/2015)

Cullybackey - 02825 (estimated clear date 07/07/2015)

Addingham 01943 (estimated clear date 07/07/2015)

Wood Street 0207 (estimated clear date 07/07/2015)

Tonyrefail 01443 (estimated clear date 07/07/2015)

Bally Gawley 02885 (estimated clear date 07/07/2015)

Towcester 01327 (estimated clear date 07/07/2015)

Cranleigh 01483 (estimated clear date 06/07/2015)

Campden 01386 (estimated clear date 06/07/2015)

Drumquin 02882 (estimated clear date 06/07/2015)

Hethersett 01603 (estimated clear date 06/07/2015)

Littleport 01353 (estimated clear date 06/07/2015)

Rusholme - 0161 (estimated clear date 07/07/2015)

Pencombe - 01885 (estimated clear date 06/07/2015)

Hardingstone - 01604 (estimated clear date 06/07/2015)

Clapton - 0203,0207 & 0208 (estimated clear date 06/07/2015)

Please revisit this page for further updates.




Ongoing
Sat 04/07/2015 at 04:10 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 2:  Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sat 04/07/2015 at 04:10 BT Infinity problem in the Newcastle Under Lyme area Dialling codes affected: 01782

Dialling codes affected: 01782

Impacting service since: 25/05/2015 19:22

Update 2: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Newcastle Under Lyme area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sat 04/07/2015 at 04:10 BT Infinity problem in the Northolt area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208 

Impacting service since 28/07/2015 20:42

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Northolt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sat 04/07/2015 at 04:09 BT Infinity problem in the Tottenham area Dialling codes affected: 01283

Dialling codes affected: 01283

Impacting service since 13/06/2015 04:05

Update 2: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1: Engineers are still working to resolve this incident.

Initial Update: We're really sorry but we've got a problem at the moment in the Tottenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


17:00
Sat 04/07/2015 at 04:09 BT Infinity problem in the Livingston area Dialling codes affected: 01506

Dialling codes affected: 01506

Impacting service since 01/07/2015 11:16

We're really sorry but we've got a problem at the moment in the Livingston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:30
Sat 04/07/2015 at 04:09 BT Infinity problem in the Meopham area Dialling codes affected: 01474

Dialling codes affected: 01474

Impacting service since 01/07/2015 12:48

We're really sorry but we've got a problem at the moment in the Meopham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:10
Sat 04/07/2015 at 04:08 BT Infinity problem in the Toll Bar area Dialling codes affected: 02476, 02477

Dialling codes affected: 02476, 02477 

Impacting service since 01/07/2015 14:00

We're really sorry but we've got a problem at the moment in the Toll Bar area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:40
Sat 04/07/2015 at 04:08 BT Infinity problem in the Batley area Dialling codes affected: 01924

Dialling codes affected: 01924

Impacting service since 01/07/2015 17:17

We're really sorry but we've got a problem at the moment in the Batley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Sat 04/07/2015 at 04:08 BT Infinity problem in the Biggin Hill area Dialling codes affected: 01959

Dialling codes affected: 01959

Impacting service since 02/07/2015 07:15

We're really sorry but we've got a problem at the moment in the Biggin Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:45
Sat 04/07/2015 at 04:09 BT Infinity problem in the Weybridge area Dialling codes affected: 01932

Dialling codes affected: 01932

Impacting service since 03/07/2015 05:50

We're really sorry but we've got a problem at the moment in the Weybridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:55
Sat 04/07/2015 at 04:09 BT Infinity problem in the Musselburgh area Dialling codes affected: 0131

Dialling codes affected: 0131

Impacting service since 03/07/2015 14:45

We're really sorry but we've got a problem at the moment in the Musselburgh area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Sat 04/07/2015 at 02:02 BT Broadband problem in the Stratton Audley area Dialling codes affected: 01869

Dialling codes affected: 01869

Impacting service since 04/07/2015 01:07

We're really sorry but we've got a problem at the moment in the Stratton Audley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:15
Sat 04/07/2015 at 03:11 BT Infinity problem in the Eastbourne area Dialling codes affected: 01323

Dialling codes affected: 01323

Impacting service since 03/07/2015 18:20

We're really sorry but we've got a problem at the moment in the Eastbourne area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Sat 04/07/2015 at 03:12 BT Infinity problem in the Broadstone area Dialling codes affected: 01202

Dialling codes affected: 01202

Impacting service since 04/07/2015 01:27

We're really sorry but we've got a problem at the moment in the Broadstone area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:05
Sat 04/07/2015 at 05:45 BT Infinity problem in the St Albans area Dialling codes affected: 01727

Dialling codes affected: 01727

Impacting service since 04/07/2015 05:40

We're really sorry but we've got a problem at the moment in the St Albans area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:00
Sat 04/07/2015 at 08:53 BT Infinity problem in the Coatbridge area Dialling codes affected: 01236

Dialling codes affected:  01236

Impacting service since 03/07/2015 16:35

We're really sorry but we've got a problem at the moment in the Coatbridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:01
Sat 04/07/2015 at 09:11 BT Infintiy problem in the St Neots area Dialling codes affected: 01480

Dialling codes affected: 01480

Impacting service since 04/07/2015 08:21

We're really sorry but we've got a problem at the moment in the St Neots area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

17:30
Sat 04/07/2015 at 09:21 BT Infinity problem in the St Edmunds area Dialling codes affected: 01284

Dialling codes affected: 01284

Impacting service since 04/07/2015 08:45

We're really sorry but we've got a problem at the moment in the St Edmunds area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

17:15
Sat 04/07/2015 at 09:28 BT Infinity problem in the Bridlington area Dialling codes affected: 01262

Dialling codes affected: 01262

Impacting service since 04/07/2015 08:57

We're really sorry but we've got a problem at the moment in the Bridlington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

19:10
Sat 04/07/2015 at 09:35 BT Infinity problem in the Retford area Dialling codes affected: 01777

Dialling codes affected: 01777

Impacting service since 04/07/2015 09:04

We're really sorry but we've got a problem at the moment in the Retford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:05
Sat 04/07/2015 at 09:46 BT Infinity problem in the Laindon area Dialling codes affected: 01268

Dialling codes affected: 01268

Impacting service since 04/07/2015 09:15

We're really sorry but we've got a problem at the moment in the Laindon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:01
Sat 04/07/2015 at 10:05 BT Infinity problem in the Tamworth area Dialling codes affected: 01827

Dialling codes affected: 01827

Impacting service since 04/07/2015 08:15

We're really sorry but we've got a problem at the moment in the Tamworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:30
Sat 04/07/2015 at 10:08 BT Infinity problem in the Swadlincote area Dialling codes affected: 01283

Dialling codes affected: 01283

Impacting service since 04/07/2015 08:00

We're really sorry but we've got a problem at the moment in the Swadlincote area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Sat 04/07/2015 at 10:34 BT Infinity problem in the Milford area Dialling codes affected: 01785

Dialling codes affected: 01785

Impacting service since 04/07/2015 10:00

We're really sorry but we've got a problem at the moment in the Milford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:45
Sat 04/07/2015 at 10:36 BT Infinity problem in the Braintree area Dialling codes affected: 01376

Dialling codes affected: 01376

Impacting service since 04/07/2015 10:15

We're really sorry but we've got a problem at the moment in the Braintree area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:30
Sat 04/07/2015 at 11:38 BT Infinity problem in the Greenwich area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208 

Impacting service since 04/07/2015 11:13

We're really sorry but we've got a problem at the moment in the Greenwich area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:33
Sat 04/07/2015 at 11:47 BT Infinity problem in the Barnsley area Dialling codes affected: 01226

Dialling codes affected: 01226

Impacting service since 04/07/2015 10:18

We're really sorry but we've got a problem at the moment in the Barnsley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:50
Sat 04/07/2015 at 11:50 BT Infinity problem in the Wisbech area Dialling codes affected: 01945

Dialling codes affected: 01945

Impacting service since 04/07/2015 11:06

We're really sorry but we've got a problem at the moment in the Wisbech area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:26
Sat 04/07/2015 at 11:53 BT Infinity problem in the Peretrborough Wentworth area Dialling codes affected: 01733

Dialling codes affected: 01733

Impacting service since 04/07/2015 11:07

We're really sorry but we've got a problem at the moment in the Peterborough Wentworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:27
Sat 04/07/2015 at 12:05 BT Infinity problem in the Dunstable area Dialling codes affected: 01582

Dialling codes affected: 01582

Impacting service since 04/07/2015 11:34

We're really sorry but we've got a problem at the moment in the Dunstable area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Sat 04/07/2015 at 12:15 BT Infinity problem in the Prescot area Dialling codes affected: 0151

Dialling codes affected: 0151

Impacting service since 04/07/2015 11:52

We're really sorry but we've got a problem at the moment in the Prescot area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

17:02
Sat 04/07/2015 at 12:25 BT Infinity problem in the Bingley area Dialling codes affected: 01274

Dialling codes affected: 01274

Impacting service since 04/07/2015 12:11

We're really sorry but we've got a problem at the moment in the Bingley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

13:00
Sat 04/07/2015 at 12:36 BT Infinity problem in the St Albans area Dialling codes affected: 01727

Dialling codes affected: 01727

Impacting service since 04/07/2015 12:37

We're really sorry but we've got a problem at the moment in the St Albans area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:43
Sat 04/07/2015 at 12:45 BT Broadband problem in the Tockwith area Dialling codes affected: 01423

Dialling codes affected: 01423

Impacting service since 04/07/2015 12:47

We're really sorry but we've got a problem at the moment in the Tockwith area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:45
Sat 04/07/2015 at 13:31 BT Infinity problem the Blundeston area Dialling codes affected: 01502

Dialling codes affected: 01502

Impacting service since 04/07/2015 13:33

We're really sorry but we've got a problem at the moment in the Blundeston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Sat 04/07/2015 at 14:33 BT Infinity problem in the Swadlincote area Dialling codes affected: 01283, 01530

Dialling codes affected: 01283, 01530

Impacting service since 04/07/2015 14:18

We're really sorry but we've got a problem at the moment in the Swadlincote area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

04/07/2015 19:30
Sat 04/07/2015 at 15:05 BT Infinity problem in the Chichester area More details

Dialling codes affected: 01243

Impacting service since 04/07/2015 15:00

We're really sorry but we've got a problem at the moment in the Chichester area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

04/07/2015 20:00
Sat 04/07/2015 at 15:09 BT Inifinity problem in the Croydon area Dialling codes affected: 02087, 02086

Dialling codes affected: 02087, 02086 

Impacting service since 04/07/2015 14:53

We're really sorry but we've got a problem at the moment in the Croydon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:00
Sat 04/07/2015 at 15:16 BT Infinity problem in the Accrington area Dialling codes affected: 01254

Dialling codes affected: 01254

Impacting service since 04/07/2015 14:59

We're really sorry but we've got a problem at the moment in the Accrington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:17
Date & Time Resolved issues 20 Details Time resolved
Fri 03/07/2015 at 08:30 BT Infinity problem in the Farnham area Dialling codes affected: 01252

Dialling codes affected: 01252

Impacting service since 02/07/2015 15:30

We've fixed the problem in the Farnham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 03:09
Fri 03/07/2015 at 08:29 BT Infinity problem in the Bathgate area Dialling codes affected: 01506

Dialling codes affected: 01506

Impacting service since 02/07/2015 02:54

We've fixed the problem in the Bathgate area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 03:07
Fri 03/07/2015 at 15:15 Broadband problem in the New Radnor area Dialling codes affected: 01544

Dialling codes affected: 01544

We've fixed the problem in the New Radnor area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 03/07/2015 at 17:52 BT Infinity problem in the Falmouth area Dialling codes affected: 01326

Dialling codes affected: 01326

Impacting service since 03/07/2015 17:40

We've fixed the problem in the Falmouth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 03:08
Sat 04/07/2015 at 03:12 BT Infinity problem in the Ealing area Dialling codes affected: 0203 & 0208

Dialling codes affected: 0203 & 0208 

We've fixed the problem in the Ealing area so your BT Infinity should now be working. If it isn't, try restarting your router

Sat 04/07/2015 at 13:50
Sat 04/07/2015 at 03:12 BT Infinity problem in the Salisbury area Dialling codes affected: 01722

Dialling codes affected: 01722

Impacting service since 04/07/2015 01:37

We've fixed the problem in the Salisbury area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 06:39
Sat 04/07/2015 at 03:12 BT Infinity problem in the Cleveleys area Dialling codes affected: 01253

Dialling codes affected: 01253

We've fixed the problem in the Cleveleys area so your BT Infinity should now be working. If it isn't, try restarting your router

Sat 04/07/2015 at 13:52
Sat 04/07/2015 at 03:12 BT Infinity problem in the Romford area Dialling codes affected: 01708

Dialling codes affected: 01708

Impacting service since 04/07/2015 00:17

We've fixed the problem in the Romford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 06:59
Sat 04/07/2015 at 03:12 BT Infinity problem in the Burnham area Dialling codes affected: 01628

Dialling codes affected: 01628

We've fixed the problem in the Burnham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 13:24
Sat 04/07/2015 at 03:12 BT Infinity problem in the Polesworth area Dialling codes affected: 01827

Dialling codes affected: 01827

Impacting service since 04/07/2015 02:20

We've fixed the problem in the Polesworth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 04:10
Sat 04/07/2015 at 04:45 BT Infinity problem in the Hornchurch area Dialling codes affected: 01708

Dialling codes affected: 01708

Impacting service since 04/07/2015 04:26

We've fixed the problem in the Hornchurch area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 05:37
Sat 04/07/2015 at 09:08 BT Infinity problem in the Langley Hill area Dialling codes affected: 01773

Dialling codes affected: 01773

We've fixed the problem in the Langley Hill area so your BT Infinity should now be working. If it isn't, try restarting your router.



Sat 04/07/2015 at 14:08
Sat 04/07/2015 at 09:59 BT Infinity problem in the Kings Langley area Dialling codes affected: 01923

Dialling codes affected: 01923

We've fixed the problem in the Kings Langley area so your BT Infinity should now be working. If it isn't, try restarting your router

Sat 04/07/2015 at 13:08
Sat 04/07/2015 at 10:39 BT Infinity problem in the Gorleston area Dialling codes affected: 01493

Dialling codes affected: 01493

We've fixed the problem in the Gorleston area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 14:39
Sat 04/07/2015 at 11:00 BT Infinity problem in the Welwyn area Dialling codes affected: 01438

Dialling codes affected: 01438

We've fixed the problem in the Welwyn area so your BT Infinity should now be working. If it isn't, try restarting your router.

.

Sat 04/07/2015 at 14:12
Sat 04/07/2015 at 11:13 BT Infinity problem in the Westwood area Dialling codes affected: 01733

Dialling codes affected: 01733

We've fixed the problem in the Westwood area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 14:48
Sat 04/07/2015 at 12:07 BT Infinity problem in the Sydenham area Dialling codes affected: 0203, 0208

Dialling codes affected:  0203, 0208

We've fixed the problem in the Sydenham area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 04/07/2015 at 15:46
Sat 04/07/2015 at 12:19 BT Infinity problem in the Freeland area Dialling codes affected: 01993

Dialling codes affected: 01993

We've fixed the problem in the Freeland area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 13:37
Sat 04/07/2015 at 12:34 BT Infinity problem in the Rochdale area Dialling codes affected: 01706

Dialling codes affected: 01706

We've fixed the problem in the Rochdale area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 04/07/2015 at 14:43
Sat 04/07/2015 at 15:24 BT Infinity problem in the Shipston On Stour area Dialling codes affected: 01608

Dialling codes affected: 01608

We've fixed the problem in the Shipston On Stour area so your BT Infinity should now be working. If it isn't, try restarting your router.



Sat 04/07/2015 at 16:08

Phone Line

We currently have 2 ongoing issues and 2 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Sat 04/07/2015 at 04:08 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Coalisland - 02887 (estimated clear date 09/07/2015)

Biddenden - 01508 (estimated clear date 09/07/2015)

Killingworth -  0191 (estimated clear date 09/07/2015)

Ballymena- 02821, 02822 (estimated clear date 08/07/2015)

Whalton- 01670 (estimated clear date 08/07/2015)

Tivetshall- 01379 (estimated clear date 08/07/2015)

Kilkeel- 02841(estimated clear date 08/07/2015)

Thaxted  - 01371 (estimated clear date 08/07/2015)

Stratton St Margaret - 01793 (estimated clear date 08/07/2015)

Banchory- 01330 (estimated clear date 08/07/2015)

Glasgow Pollok - 0141 (estimated clear date 08/07/2015)

Ardrossan- 01294 (estimated clear date 08/07/2015)

Culverhouse- 02920(estimated clear date 08/07/2015)

Cheltenham- 01242 (estimated clear date 08/07/2015)

Botley - 01489 (estimated clear date 08/07/2015)

Skyport - 0208 (estimated clear date 08/07/2015)

Bellingham - 01434 (estimated clear date 07/07/2015)

Cullybackey - 02825 (estimated clear date 07/07/2015)

Addingham 01943 (estimated clear date 07/07/2015)

Wood Street 0207 (estimated clear date 07/07/2015)

Tonyrefail 01443 (estimated clear date 07/07/2015)

Bally Gawley 02885 (estimated clear date 07/07/2015)

Towcester 01327 (estimated clear date 07/07/2015)

Cranleigh 01483 (estimated clear date 06/07/2015)

Campden 01386 (estimated clear date 06/07/2015)

Drumquin 02882 (estimated clear date 06/07/2015)

Hethersett 01603 (estimated clear date 06/07/2015)

Littleport 01353 (estimated clear date 06/07/2015)

Rusholme - 0161 (estimated clear date 07/07/2015)

Pencombe - 01885 (estimated clear date 06/07/2015)

Hardingstone - 01604 (estimated clear date 06/07/2015)

Clapton - 0203,0207 & 0208 (estimated clear date 06/07/2015)

Please revisit this page for further updates.




Ongoing
Sat 04/07/2015 at 09:27 BT Infinity problem in the Bourne End area Dialling codes affected: 01628

Dialling codes affected: 01628

Impacting service since 04/07/2015 08:36

We're really sorry but we've got a problem at the moment in the Bourne End area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

20:40
Date & Time Resolved issues 2 Details Time resolved
Fri 03/07/2015 at 04:48 BT Telephony problem in the Hounslow area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208 

We've fixed the problem in the Hounslow area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Sat 04/07/2015 at 04:50 BT Telephony problem in the Ilford area Dialling codes affected: 0203 & 0208

Dialling codes affected: 0203 & 0208 

We've fixed the problem in the Ilford area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

 

Sat 04/07/2015 at 15:34

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