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We currently have 23 ongoing issues and 10 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 23 Details Estimated time to resolve
Sat 20/09/2014 at 07:01 BT Infinity problem in the Welwyn Garden area Dialling codes affected: 01707

Dialling codes affected: 01707

Impacting service since 20/09/2014 05:58

We're really sorry but we've got a problem at the moment in the Welwyn Garden area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:15
Sat 20/09/2014 at 07:04 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.      

Aberdeen Kingwells - 01224 (estimated clear date 24/09/2014)

Bletchington - 01869 (estimated clear date 24/09/2014)

Nayland - 01206 (estimated clear date 24/09/2014)

Symonds Yat - 01600 (estimated clear date 24/09/2014)

Holsworthy - 01409 (estimated clear date 24/09/2014)

Powick - 01905 (estimated clear date 24/09/2014)

Longtown - 012879 (estimated clear date 23/09/2014)

Blackburn - 01254 (estimated clear date 23/09/2014)

Heckfield - 01189 (estimated clear date 23/09/2014)

Penshurst - 01892 (estimated clear date 23/09/2014)

Hintlesham - 01473 (estimated clear date 23/09/2014)

Knightwick - 01886 (estimated clear date 23/09/2014)

Poplar - 0203, 0207 (estimated clear date 23/09/2014)

Caldercruix - 01236 (estimated clear date 23/09/2014)

Yeovil - 01935 (estimated clear date 23/09/2014)

Farnham Common - 01753 (estimated clear date 23/09/2014)

Christchurch - 01202 (estimated clear date 23/09/2014)

Denham - 01895 (estimated clear date 22/09/2014)

Veryan- 01872 (estimated clear date 22/09/2014)

Presteigne - 01544 (estimated clear date 22/09/2014)

Moccas - 01299 and 01981 (estimated clear date 22/09/2014)

Sherborne - 01935 (estimated clear date 22/09/2014)

Keady - 02837 (estimated clear date 22/09/2014)

Stoke Climsland - 01579 (estimated clear date 22/09/2014)

Leominster- 01568 (estimated clear date 22/09/2014)

Guildford- 01483 (estimated clear date 22/09/2014)

Please revisit this page for further updates.






Ongoing
Sat 20/09/2014 at 07:04 Broadband problem in the Inverkeithing area Dialling codes affected: 01383

Dialling codes affected: 01383

Impacting service since 19/09/2014 21:18

We're really sorry but we've got a problem at the moment in the Inverkeithing area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:00
Sat 20/09/2014 at 07:06 BT Infinity problem in the Andover area Dialling codes affected: 01264

Dialling codes affected: 01264

Impacting service since 19/09/2014 14:13

We're really sorry but we've got a problem at the moment in the Andover area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:50
Sat 20/09/2014 at 07:07 BT Infinity problem in the Blyth area Dialling codes affected: 01670,01909

Dialling codes affected: 01670,01909

Impacting service since 19/09/2014 14:28

We're really sorry but we've got a problem at the moment in the Blyth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:15
Sat 20/09/2014 at 07:08 BT Infinity problem in the Melksham area Dialling codes affected: 01225

Dialling codes affected: 01225

Impacting service since 19/09/2014 03:58

We're really sorry but we've got a problem at the moment in the Melksham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


19:15
Sat 20/09/2014 at 07:09 BT Infinity problem in the Calder Valley area Dialling codes affected: 01422

Dialling codes affected: 01422

Impacting service since 19/09/2014 12:32

We're really sorry but we've got a problem at the moment in the Calder Valley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:20
Sat 20/09/2014 at 07:09 BT Infinity problem in the Hornchurch area Dialling codes affected: 01708

Dialling codes affected: 01708

Impacting service since 19/09/2014 12:22

We're really sorry but we've got a problem at the moment in the Hornchurch area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:25
Sat 20/09/2014 at 07:13 BT Infinity problem in the Kingsmead area Dialling codes affected: 01225

Dialling codes affected: 01225

Impacting service since 19/09/2014 09:09

We're really sorry but we've got a problem at the moment in the Kingsmead area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:30
Sat 20/09/2014 at 07:14 BT Infinity problem in the Corsham area Dialling codes affected: 01249

Dialling codes affected: 01249

Impacting service since 19/09/2014 08:41

We're really sorry but we've got a problem at the moment in the Corsham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:20
Sat 20/09/2014 at 07:15 BT Infinity problem in the Belfast City area Dialling codes affected: 02890

Dialling codes affected: 02890

Impacting service since 19/09/2014 08:21

We're really sorry but we've got a problem at the moment in the Belfast City area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:10
Sat 20/09/2014 at 07:17 Broadband problem in the Marshchapel area Dialling codes affected: 01472

Dialling codes affected:  01472

Impacting service since 18/09/2014 10:28

We're really sorry but we've got a problem at the moment in the Marshchapel area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:00
Sat 20/09/2014 at 07:19 Broadband problem in the Gosport area Dialling codes affected: 02392, 02393

Dialling codes affected: 02392, 02393

Impacting service since 18/09/2014 12:05

We're really sorry but we've got a problem at the moment in the Gosport area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:30
Sat 20/09/2014 at 07:19 Broadband problem in the Great Chesterford area Dialling codes affected: 01799

Dialling codes affected: 01799

Impacting service since 18/09/2014 17:25

We're really sorry but we've got a problem at the moment in the Great Chesteford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


21:00
Sat 20/09/2014 at 07:20 Broadband problem in the Ryde area Dialling codes affected: 01983

Dialling codes affected: 01983

Impacting service since 18/09/2014 10:16

We're really sorry but we've got a problem at the moment in the Ryde area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


21:00
Sat 20/09/2014 at 07:21 BT Infinity problem in the Brentwood area Dialling codes affected: 01277

Dialling codes affected: 01277

Impacting service since 19/09/2014 10:46

We're really sorry but we've got a problem at the moment in the Brentwood area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:30
Sat 20/09/2014 at 07:22 BT Infinity problem in the Petersfield area Dialling codes affected: 01730

Dialling codes affected: 01730

Impacting service since 17/09/2014 02:14

We're really sorry but we've got a problem at the moment in the Petersfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:30
Sat 20/09/2014 at 08:46 BT Infinity problem in the Baillies Mills area Dialling codes affected: 02892

Dialling codes affected: 02892

Impacting service since 20/09/2014 08:38

We're really sorry but we've got a problem at the moment in the Baillies Mills area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

19:45
Sat 20/09/2014 at 09:57 BT Infinity problem in the Marine area Dialling codes affected: 01702

Dialling codes affected: 01702

Impacting service since 20/09/2014 08:49

We're really sorry but we've got a problem at the moment in the Marine area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:00
Sat 20/09/2014 at 10:37 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephone and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sat 20/09/2014 at 13:55 BT Infinity problem in the Beaconsfield area Dialling codes affected: 01494

Dialling codes affected: 01494

Impacting service since 20/09/2014 13:26

We're really sorry but we've got a problem at the moment in the Beaconsfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:00
Sat 20/09/2014 at 14:25 BT Infinity problem in the Stithians area Dialling codes affected: 01209

Dialling codes affected: 01209

Impacting service since 20/09/2014 13:55

We're really sorry but we've got a problem at the moment in the Stithians area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:20
Sat 20/09/2014 at 15:40 BT Infinity problem in the Braintree area Dialling codes affected: 01376

Dialling codes affected: 01376

Impacting service since 20/09/2014 15:15

We're really sorry but we've got a problem at the moment in the Braintree area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:15
Date & Time Resolved issues 10 Details Time resolved
Fri 19/09/2014 at 14:48 BT Infinity problem in the Bourne End area Dialling codes affected: 01628

Dialling codes affected: 01628

We've fixed the problem in the Bourne End area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 19/09/2014 at 18:43
Fri 19/09/2014 at 15:07 BT Infinity Problem in the Chipping Sodbury area Dialling codes affected: 01454

Dialling codes affected: 01454

We've fixed the problem in the Chipping Sodbury area so your BT Infinity should now be working. If it isn't, try restarting your router

Fri 19/09/2014 at 18:35
Fri 19/09/2014 at 15:19 BT Broadband problem in the Wickwar area Dialling codes affected: 01454

Dialling codes affected: 01454

We've fixed the problem in the Wickwar area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 19/09/2014 at 22:43
Fri 19/09/2014 at 15:26 BT Broadband problem in the Rangeworthy area Dialling codes affected: 01454

Dialling codes affected: 01454

We've fixed the problem in the Rangeworthy area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 20/09/2014 at 01:50
Fri 19/09/2014 at 15:36 BT Infinity problem in the Upper Warlingham area Dialling codes affected: 01883

Dialling codes affected: 01883

We've fixed the problem in the Upper Warlingham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 19/09/2014 at 22:42
Fri 19/09/2014 at 18:04 BT Infinity problem in the Stroud area Dialling codes affected: 01453

Dialling codes affected: 01453

We've fixed the problem in the Stroud area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 19/09/2014 at 22:25
Fri 19/09/2014 at 18:47 BT Infinity problem in the Clapton area Dialling codes affected: 02030 , 02032 , 02033 , 02034 , 02035 , 02036 , 02075 , 02076 , 02079 , 02081 , 02084 , 02086 , 02088

Dialling codes affected: 02030 , 02032 , 02033 , 02034 , 02035 , 02036 , 02075 , 02076 , 02079 , 02081 , 02084 , 02086 , 02088

We've fixed the problem in the Clapton area so your BT Infinity should now be working. If it isn't, try restarting your router

Fri 19/09/2014 at 19:27
Sat 20/09/2014 at 07:05 BT Infinity problem in the Eversley area Dialling codes affected: 01183

Dialling codes affected: 01183

Impacting service since 19/09/2014 16:31

We've fixed the problem in the Eversley area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 19/09/2014 at 09:54
Sat 20/09/2014 at 14:02 BT Infinity problem in the Holmer Green area Dialling codes affected: 01494

Dialling codes affected: 01494

We've fixed the problem in the Holmer Green area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 20/09/2014 at 15:37
Sat 20/09/2014 at 14:09 BT Infinity problem in the Rochford area Dialling codes affected: 01702

Dialling codes affected: 01702

Impacting service since 20/09/2014 13:55

We've fixed the problem in the Rochford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 20/09/2014 at 16:07

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Sat 20/09/2014 at 07:04 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.      

Aberdeen Kingwells - 01224 (estimated clear date 24/09/2014)

Bletchington - 01869 (estimated clear date 24/09/2014)

Nayland - 01206 (estimated clear date 24/09/2014)

Symonds Yat - 01600 (estimated clear date 24/09/2014)

Holsworthy - 01409 (estimated clear date 24/09/2014)

Powick - 01905 (estimated clear date 24/09/2014)

Longtown - 012879 (estimated clear date 23/09/2014)

Blackburn - 01254 (estimated clear date 23/09/2014)

Heckfield - 01189 (estimated clear date 23/09/2014)

Penshurst - 01892 (estimated clear date 23/09/2014)

Hintlesham - 01473 (estimated clear date 23/09/2014)

Knightwick - 01886 (estimated clear date 23/09/2014)

Poplar - 0203, 0207 (estimated clear date 23/09/2014)

Caldercruix - 01236 (estimated clear date 23/09/2014)

Yeovil - 01935 (estimated clear date 23/09/2014)

Farnham Common - 01753 (estimated clear date 23/09/2014)

Christchurch - 01202 (estimated clear date 23/09/2014)

Denham - 01895 (estimated clear date 22/09/2014)

Veryan- 01872 (estimated clear date 22/09/2014)

Presteigne - 01544 (estimated clear date 22/09/2014)

Moccas - 01299 and 01981 (estimated clear date 22/09/2014)

Sherborne - 01935 (estimated clear date 22/09/2014)

Keady - 02837 (estimated clear date 22/09/2014)

Stoke Climsland - 01579 (estimated clear date 22/09/2014)

Leominster- 01568 (estimated clear date 22/09/2014)

Guildford- 01483 (estimated clear date 22/09/2014)

Please revisit this page for further updates.






Ongoing
Sat 20/09/2014 at 10:37 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephone and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing

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