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We currently have 8 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 8 Details Estimated time to resolve
Mon 20/10/2014 at 00:47 Loss of Broadband and Telephone service More details

Small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft. 

Cantley - 01302 (estimated clear date 23/10/2014)

Whitmore - 0178268 (estimated clear date 22/10/2014)

Templecombe - 01963 (estimated clear date 22/10/2014)  

Offley - 01462 (estimated clear date 22/10/2014)

Oldham - 0161 (estimated clear date 22/10/2014)

Sunderland - 01915 (estimated clear date 22/10/2014)

Pomeroy - 02887 (estimated clear date 22/10/2014)

Widegates - 01503 (estimated clear date 22/10/2014)

Bishops Lydeard - 01823 (estimated clear date 22/10/2014)

Wirksworth - 01629 (estimated clear date 22/10/2014)

Crosby-On-Eden 01228  (estimated clear date 22/10/2014)

Beyton- 01359 (estimated clear date 22/10/2014)

Stroud- 01453 (estimated clear date 22/10/2014)

Wrexham - 01978 (estimated clear date 21/10/2014)

Yatton - 01934 (estimated clear date 21/10/2014)

Whithorn - 01988 (estimated clear date 21/10/2014)

Bangor - 01248 (estimated clear date 21/10/2014)

Kesh - 02868 (estimated clear date 21/10/2014)

Chorleywood - 01923 (estimated clear date 21/10/2014)

Great Barr - 0121 (estimated clear date 20/10/2014)

Crumlin - 02894 (estimated clear date 20/10/2014)

Bury St Edmunds - 01284 (estimated clear date 20/10/2014)

Congleton - 01260 (estimated clear date 20/10/2014)

Windermere - 01539 (estimated clear date 20/10/2014)

Llanpumsaint - 01267 (estimated clear date 20/10/2014)

Bottisham - 01223 (estimated clear date 20/10/2014)

Sherwood - 0115 (estimated clear date 20/10/2014)

Broughton - 01536, 0161, 01794, 01772, 01899 (estimated clear date 20/10/2014)

Wideopen - 0191 (estimated clear date 20/10/2014)

Failsworth - 0161 (estimated clear date 20/10/2014)

Please revisit this page for further updates.

Ongoing
Mon 20/10/2014 at 00:55 BT Infinity problem in the Gloucester area Dialling codes affected: 01452

Dialling codes affected: 01452

Impacting service since 09/10/2014 10:42

We're really sorry but we've got a problem at the moment in the Gloucester area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.



21/11/2014 09:00
Mon 20/10/2014 at 00:59 BT Infinity problem in the Carrickfergus area Dialling codes affected: 02893

Dialling codes affected: 02893

Impacting service since 19/10/2014 15:15

We're really sorry but we've got a problem at the moment in the Carrickfergus area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21/11/2014 09:00
Mon 20/10/2014 at 01:00 BT Infinity problem in the Lancing area Dialling codes affected: 01903

Dialling codes affected: 01903

Impacting service since 19/10/2014 22:03

We're really sorry but we've got a problem at the moment in the Lancing area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21/11/2014 09:00
Mon 20/10/2014 at 09:59 BT Infinity problem in the Ashgrove area Dialling codes affected: 01224

Dialling codes affected: 01224

Impacting service since 20/10/2014 09:54

We're really sorry but we've got a problem at the moment in the Ashgrove area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21/11/2014 09:00
Mon 20/10/2014 at 12:58 BT Infinity problem in the Port Talbot area Dialling codes affected: 01639

Dialling codes affected: 01639

Impacting service since 20/10/2014 12:44
We're really sorry but we've got a problem at the moment in the Port Talbot area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21/11/2014 09:00
Mon 20/10/2014 at 15:06 BT Broadband problem in the Saxthorpe area Dialling codes affected: 01263

Dialling codes affected: 01263

Impacting service since 20/10/2014 14:45

We're really sorry but we've got a problem at the moment in the Saxthorpe area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21/11/2014 09:00
Mon 20/10/2014 at 20:21 Broadband problem in the Blackawton area Dialling codes affected: 01803

Dialling codes affected: 01803

Impacting service since 20/10/2014 20:15

We're really sorry but we've got a problem at the moment in the Blackawton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

21/10/2014 09:00
Date & Time Resolved issues 4 Details Time resolved
Mon 20/10/2014 at 00:56 BT Infinity problem in the Pontypridd area Dialling codes affected: 01443

Dialling codes affected: 01443

We've fixed the problem in the Pontypridd area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 20/10/2014 at 09:54
Mon 20/10/2014 at 03:20 BT Infinity problem in the Malvern area Dialling codes affected: 01684

Dialling codes affected: 01684

We've fixed the problem in the Malvern area so your BT Infinity should now be working. If it isn't, try restarting your router.



Mon 20/10/2014 at 12:02
Mon 20/10/2014 at 06:39 Broadband problem in the Fintona (Omagh) area Dialling codes affected: 0282763, 0288284, 0288556

Dialling codes affected: 0282763, 0288284, 0288556 

We've fixed the problem in the Fintona (Omagh) area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 20/10/2014 at 06:50
Mon 20/10/2014 at 18:30 BT Infinity problem in the Hoddesdon area Dialling codes affected: 01992

Dialling codes affected: 01992

Impacting service since 20/10/2014 18:11

We've fixed the problem in the Hoddesdon area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 20/10/2014 at 20:29

Phone Line

We currently have 2 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Mon 20/10/2014 at 00:47 Loss of Broadband and Telephone service More details

Small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft. 

Cantley - 01302 (estimated clear date 23/10/2014)

Whitmore - 0178268 (estimated clear date 22/10/2014)

Templecombe - 01963 (estimated clear date 22/10/2014)  

Offley - 01462 (estimated clear date 22/10/2014)

Oldham - 0161 (estimated clear date 22/10/2014)

Sunderland - 01915 (estimated clear date 22/10/2014)

Pomeroy - 02887 (estimated clear date 22/10/2014)

Widegates - 01503 (estimated clear date 22/10/2014)

Bishops Lydeard - 01823 (estimated clear date 22/10/2014)

Wirksworth - 01629 (estimated clear date 22/10/2014)

Crosby-On-Eden 01228  (estimated clear date 22/10/2014)

Beyton- 01359 (estimated clear date 22/10/2014)

Stroud- 01453 (estimated clear date 22/10/2014)

Wrexham - 01978 (estimated clear date 21/10/2014)

Yatton - 01934 (estimated clear date 21/10/2014)

Whithorn - 01988 (estimated clear date 21/10/2014)

Bangor - 01248 (estimated clear date 21/10/2014)

Kesh - 02868 (estimated clear date 21/10/2014)

Chorleywood - 01923 (estimated clear date 21/10/2014)

Great Barr - 0121 (estimated clear date 20/10/2014)

Crumlin - 02894 (estimated clear date 20/10/2014)

Bury St Edmunds - 01284 (estimated clear date 20/10/2014)

Congleton - 01260 (estimated clear date 20/10/2014)

Windermere - 01539 (estimated clear date 20/10/2014)

Llanpumsaint - 01267 (estimated clear date 20/10/2014)

Bottisham - 01223 (estimated clear date 20/10/2014)

Sherwood - 0115 (estimated clear date 20/10/2014)

Broughton - 01536, 0161, 01794, 01772, 01899 (estimated clear date 20/10/2014)

Wideopen - 0191 (estimated clear date 20/10/2014)

Failsworth - 0161 (estimated clear date 20/10/2014)

Please revisit this page for further updates.

Ongoing
Mon 20/10/2014 at 17:47 Telephone problem in the Harehills area Dialling codes affected: 0113

Dialling codes affected: 0113

Impacting service since 20/10/2014 16:16


We're really sorry but we've got a problem at the moment in the Harehills area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21/11/2014 09:00
Date & Time Resolved issues 1 Details Time resolved
Mon 20/10/2014 at 10:23 BT Telephony problem in the Scillonia area Dialling codes affected: 01793

Dialling codes affected: 01793

Impacting service since 20/10/2014 10:04

We've fixed the problem in the Scillonia area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Mon 20/10/2014 at 14:21

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