BT Business home
Business

Broadband

We currently have 6 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Sat 04/07/2015 at 04:08 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Abbotsbury - 01305 (estimated clear date 09/07/2015)      

Downpatrick - 02844 (estimated clear date 09/07/2015)      

Kington- 01544 (estimated clear date 09/07/2015)     

Yatton - 01934 (estimated clear date 09/07/2015)     

Low Ireby - 01697 (estimated clear date 09/07/2015)                      
                           
Donhead - 01747 (estimated clear date 09/07/2015)

Golspie - 01408 (estimated clear date 09/07/2015)

Cookstown- 02886 (estimated clear date 09/07/2015)

Towcester- 01327 (estimated clear date 09/07/2015)

Bobbington- 01384 (estimated clear date 09/07/2015)

Coalisland - 02887 (estimated clear date 09/07/2015)

Biddenden - 01508 (estimated clear date 09/07/2015)

Killingworth -  0191 (estimated clear date 09/07/2015)

Ballymena- 02821, 02822 (estimated clear date 08/07/2015)

Whalton- 01670 (estimated clear date 08/07/2015)

Tivetshall- 01379 (estimated clear date 08/07/2015)

Kilkeel- 02841(estimated clear date 08/07/2015)

Thaxted  - 01371 (estimated clear date 08/07/2015)

Stratton St Margaret - 01793 (estimated clear date 08/07/2015)

Banchory- 01330 (estimated clear date 08/07/2015)

Glasgow Pollok - 0141 (estimated clear date 08/07/2015)

Ardrossan- 01294 (estimated clear date 08/07/2015)

Culverhouse- 02920(estimated clear date 08/07/2015)

Cheltenham- 01242 (estimated clear date 08/07/2015)

Botley - 01489 (estimated clear date 08/07/2015)

Skyport - 0208 (estimated clear date 08/07/2015)

Bellingham - 01434 (estimated clear date 07/07/2015)

Cullybackey - 02825 (estimated clear date 07/07/2015)

Addingham 01943 (estimated clear date 07/07/2015)

Wood Street 0207 (estimated clear date 07/07/2015)

Tonyrefail 01443 (estimated clear date 07/07/2015)

Bally Gawley 02885 (estimated clear date 07/07/2015)

Towcester 01327 (estimated clear date 07/07/2015)

Please revisit this page for further updates.

Ongoing
Sat 04/07/2015 at 12:45 BT Broadband problem in the Tockwith area Dialling codes affected: 01423

Dialling codes affected: 01423

Impacting service since 04/07/2015 12:47

We're really sorry but we've got a problem at the moment in the Tockwith area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Sun 05/07/2015 at 15:46 Loss of BT Infinity Services in Multiple Areas Multiple dialling codes

A small number of our customers in the areas shown below, may experience a loss of BT Infinity services.

We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing:

Abersoch - 01758
Aberdare - 01685
Amisfield - 01387
Ballycastle - 02820
Ballymoney - 02827
Basildon - 01268
Bathgate - 01506
Barnstaple - 01271
Belleek - 02868
Biggin Hill - 01959
Bridlington - 01262
Broadstone - 01202
Bromsgrove - 01214
Broomhill - 01442
Burton-On-Trent - 01283
Cheslyn Hay - 01922
Coatbridge - 01236
Coleraine - 02870
Cowbridge - 01446
Croyden - 0208
Dromore - 02882
Eastbourne - 01323
Fairbourne - 01341
Gatehouse - 01557
Grantham - 01476
Greenwich - 0203, 0207, 0208
Hastings - 01424
Haverfordwest - 01473
Henley In Arden - 01564
Kenilworth - 01926         
Laindon - 01268
Meadowfield - 0191
Meopham - 01474
Montrose - 01674
Mundford - 01842
New Brancepeth - 0191
Newcastle Underlyme - 01782
Newington - 01316
Newton Stewart - 01671
Northolt - 0203, 0207, 0208
Peterborough Wentworth - 01733
Pocklington - 01759
Rawcliffe - 01405
Retford - 01777
Rotherfield - 01892
Saddleworth - 01457
Sedgefield - 01740
Silsoe - 01525
Spalford - 01522
St Day - 01209
St Albans - 01727
St Mawgan - 01637
Swadlincote - 01283
Swaffham - 01760
Tempo - 02889
Tetford - 01507
Thurnby - 01162
Tottenham - 01283         
Tunbridge Wells - 012892
Wandsworth - 0203, 0208
Westradcliffe - 01612
Weybridge - 01932
Willowcroft - 01332
Woodhouse Eaves - 01509         
Woolwich - 0203, 0207, 0208



Ongoing
Sat 04/07/2015 at 19:55 BT Broadband problem in the Aldeby area Dialling codes affected: 01502

Dialling codes affected: 01502

Impacting service since 04/07/2015 19:45

We're really sorry but we've got a problem at the moment in the Aldeby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Sun 05/07/2015 at 20:00 BT Broadband problem in the Beckenham area Dialling codes affected: 01782

Dialling codes affected: 0203,0207,0208

Impacting service since 05/07/2015 18:49

We're really sorry but we've got a problem at the moment in the Beckenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Mon 06/07/2015 at 08:52 Broadband problem in the Carbost area Dialling codes affected: 01478

Dialling codes affected: 01478

Impacting service since: 06/07/2015 06:38

Update 1: Initial Diagnostics are currently taking place

Intial Update: We're really sorry but we've got a problem at the moment in the Carbost area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

07/07/2015 06:43

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Sat 04/07/2015 at 04:08 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Abbotsbury - 01305 (estimated clear date 09/07/2015)      

Downpatrick - 02844 (estimated clear date 09/07/2015)      

Kington- 01544 (estimated clear date 09/07/2015)     

Yatton - 01934 (estimated clear date 09/07/2015)     

Low Ireby - 01697 (estimated clear date 09/07/2015)                      
                           
Donhead - 01747 (estimated clear date 09/07/2015)

Golspie - 01408 (estimated clear date 09/07/2015)

Cookstown- 02886 (estimated clear date 09/07/2015)

Towcester- 01327 (estimated clear date 09/07/2015)

Bobbington- 01384 (estimated clear date 09/07/2015)

Coalisland - 02887 (estimated clear date 09/07/2015)

Biddenden - 01508 (estimated clear date 09/07/2015)

Killingworth -  0191 (estimated clear date 09/07/2015)

Ballymena- 02821, 02822 (estimated clear date 08/07/2015)

Whalton- 01670 (estimated clear date 08/07/2015)

Tivetshall- 01379 (estimated clear date 08/07/2015)

Kilkeel- 02841(estimated clear date 08/07/2015)

Thaxted  - 01371 (estimated clear date 08/07/2015)

Stratton St Margaret - 01793 (estimated clear date 08/07/2015)

Banchory- 01330 (estimated clear date 08/07/2015)

Glasgow Pollok - 0141 (estimated clear date 08/07/2015)

Ardrossan- 01294 (estimated clear date 08/07/2015)

Culverhouse- 02920(estimated clear date 08/07/2015)

Cheltenham- 01242 (estimated clear date 08/07/2015)

Botley - 01489 (estimated clear date 08/07/2015)

Skyport - 0208 (estimated clear date 08/07/2015)

Bellingham - 01434 (estimated clear date 07/07/2015)

Cullybackey - 02825 (estimated clear date 07/07/2015)

Addingham 01943 (estimated clear date 07/07/2015)

Wood Street 0207 (estimated clear date 07/07/2015)

Tonyrefail 01443 (estimated clear date 07/07/2015)

Bally Gawley 02885 (estimated clear date 07/07/2015)

Towcester 01327 (estimated clear date 07/07/2015)

Please revisit this page for further updates.

Ongoing
Mon 06/07/2015 at 12:38 Telephone problem in the Brighton Hove area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 06/07/2015 12:00

We're really sorry but we've got a problem at the moment in the Brighton Hove area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:30

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...
Please wait...