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We currently have 1 ongoing issue and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 1 Details Estimated time to resolve
Fri 01/07/2016 at 00:00 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Omagh - 02882 (estimated clear date 06/07/2016)

Longville - 01694 (estimated clear date 06/07/2016)

Colwyn Bay - 01492 (estimated clear date 06/07/2016)

Headingley -01132 (estimated clear date 06/07/2016)

Yeovil - 01935 (estimated clear date 05/07/2016)

Irby - 0151 (estimated clear date 05/07/2016)

Llangranog - 01239 (estimated clear date 05/07/2016)

Broadway - 01386 (estimated clear date 05/07/2016)

Hamble - 02380, 02381 (estimated clear date 05/07/2016)

Raglan - 01291 (estimated clear date 05/07/2016)

Swatragh - 02879 (estimated clear date 05/07/2016)

Brent Pelham- 01279 (estimated clear date 04/07/2016)

St Austell - 01726 (estimated clear date 04/07/2016)

Lichfield- 01543 (estimated clear date 04/07/2016)

Manley- 01928 (estimated clear date 04/07/2016)  

Chiswick - 0203, 0208 (estimated clear date 01/07/2016)

Brent Pelham - 01279 (estimated clear date 01/07/2016)

Fivemiletown - 02889 (estimated clear date 01/07/2016)

Bucklow Hill - 01565 (estimated clear date 01/07/2016)

Thornhill - 01786, 01848 (estimated clear date 01/07/2016)

St Agnes - 01872 (estimated clear date 01/07/2016)

Morecambe - 01524 (estimated clear date 01/07/2016)

Lundin Links - 01333 (estimated clear date 01/07/2016)

Highams Park - 0203, 0208 (estimated clear date 01/07/2016)

Sutton Scotney - 01962 (estimated clear date 01/07/2016)

Birstwith - 01423 (estimated clear date 01/07/2016)

Lancaster - 01524 (estimated clear date 01/07/2016)

Seagry - 01249 (estimated clear date 01/07/2016)

Lymm - 01925 (estimated clear date 01/07/2016)

Wisborough Green - 01403 (estimated clear date 01/07/2016)

Cullybackey - 02825 (estimated clear date 01/07/2016)


Please revisit this page for further updates.

Ongoing
Date & Time Resolved issues 4 Details Time resolved
Thu 30/06/2016 at 10:38 BT Infinity problem in the Norwich City area. Dialling codes affected: 01603

Dialling codes affected: 01603

We've fixed the problem in the Norwich City area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 30/06/2016 at 17:44
Thu 30/06/2016 at 10:41 BT Infinity problem in the Totton area Dialling codes affected: 02380, 02381

Dialling codes affected: 02380, 02381

We've fixed the problem in the Totton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 30/06/2016 at 16:34
Thu 30/06/2016 at 17:07 BT Infinity problem in the Chester Central area. Dialling codes affected: 01244

Dialling codes affected: 01244

We've fixed the problem in the Chester Central area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 30/06/2016 at 19:46
Thu 30/06/2016 at 17:49 BT Infinity and Broadband problem in the Canterbury Stour area. Dialling codes affected: 01227

Dialling codes affected: 01227

We've fixed the problem in the Canterbury Stour area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 30/06/2016 at 18:50

Phone Line

We currently have 5 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Fri 01/07/2016 at 00:00 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Omagh - 02882 (estimated clear date 06/07/2016)

Longville - 01694 (estimated clear date 06/07/2016)

Colwyn Bay - 01492 (estimated clear date 06/07/2016)

Headingley -01132 (estimated clear date 06/07/2016)

Yeovil - 01935 (estimated clear date 05/07/2016)

Irby - 0151 (estimated clear date 05/07/2016)

Llangranog - 01239 (estimated clear date 05/07/2016)

Broadway - 01386 (estimated clear date 05/07/2016)

Hamble - 02380, 02381 (estimated clear date 05/07/2016)

Raglan - 01291 (estimated clear date 05/07/2016)

Swatragh - 02879 (estimated clear date 05/07/2016)

Brent Pelham- 01279 (estimated clear date 04/07/2016)

St Austell - 01726 (estimated clear date 04/07/2016)

Lichfield- 01543 (estimated clear date 04/07/2016)

Manley- 01928 (estimated clear date 04/07/2016)  

Chiswick - 0203, 0208 (estimated clear date 01/07/2016)

Brent Pelham - 01279 (estimated clear date 01/07/2016)

Fivemiletown - 02889 (estimated clear date 01/07/2016)

Bucklow Hill - 01565 (estimated clear date 01/07/2016)

Thornhill - 01786, 01848 (estimated clear date 01/07/2016)

St Agnes - 01872 (estimated clear date 01/07/2016)

Morecambe - 01524 (estimated clear date 01/07/2016)

Lundin Links - 01333 (estimated clear date 01/07/2016)

Highams Park - 0203, 0208 (estimated clear date 01/07/2016)

Sutton Scotney - 01962 (estimated clear date 01/07/2016)

Birstwith - 01423 (estimated clear date 01/07/2016)

Lancaster - 01524 (estimated clear date 01/07/2016)

Seagry - 01249 (estimated clear date 01/07/2016)

Lymm - 01925 (estimated clear date 01/07/2016)

Wisborough Green - 01403 (estimated clear date 01/07/2016)

Cullybackey - 02825 (estimated clear date 01/07/2016)


Please revisit this page for further updates.

Ongoing
Fri 01/07/2016 at 00:07 Telephone problem in the Gants Hill area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 23/06/2016 13:36

We're really sorry but we've got a problem at the moment in the Gants Hill area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08/07/2016 10:00
Fri 01/07/2016 at 15:00 Telephone problem in the Auchterarder area. Dialling codes affected: 01764

Dialling codes affected: 01764

Impacting service since 30/06/2016 14:30

We're really sorry but we've got a problem at the moment in the Auchterarder area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:30
Fri 01/07/2016 at 15:16 Telephone problem in the Petersfield area. Dialling codes affected: 01730

Dialling codes affected: 01730

Impacting service since 30/06/2016 15:00

We're really sorry but we've got a problem at the moment in the Petersfield area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

06/07/2016 16:00
Fri 01/07/2016 at 15:50 Telephone problem in the Watford area. Dialling codes affected: 01923

Dialling codes affected: 01923

Impacting service since 30/06/2016 15:30

We're really sorry but we've got a problem at the moment in the Watford area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

13:45

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