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Broadband

We currently have 3 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Wed 25/05/2016 at 07:47 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Northolt - 0203, 0207, 0208 (estimated clear date 30/05/2016)    

Belstead - 01473 (estimated clear date 30/05/2016)        

Linlithgow- 01506 (estimated clear date 30/05/2016)       

Odiham - 01256 (estimated clear date 30/05/2016)      

Linton - 01223 (estimated clear date 30/05/2016)      

Melrose - 01896 (estimated clear date 30/05/2016)      

Cheddar - 01934 (estimated clear date 30/05/2016)      

Tynygroes - 01492 (estimated clear date 30/05/2016)     

Cemaes Bay - 01407 (estimated clear date 30/05/2016)     

Glenwherry - 02825 (estimated clear date 30/05/2016)    
    
Potters Bar - 01707 (estimated clear date 30/05/2016)      

Ringmer - 01273 (estimated clear date 30/05/2016)     

Uley - 01453 (estimated clear date 30/05/2016)     

Beningbrough - 01904 (estimated clear date 30/05/2016)        

Albert Dock- 0151 (estimated clear date 27/05/2016)        

Owston Ferry - 01427 (estimated clear date 27/05/2016)        

Kilrea - 02829 (estimated clear date 27/05/2016)     

Lea Valley- 01992 (estimated clear date 27/05/2016)     

Aberdeen Central - 01224 (estimated clear date 26/05/2016)     

Worcester- 01905 (estimated clear date 26/05/2016)     

Watton- 01377 (estimated clear date 26/05/2016)     

Bodmin- 01208 (estimated clear date 26/05/2016)     

Harpenden- 01582 (estimated clear date 26/05/2016)     

Kentish Town- 01234 (estimated clear date 26/05/2016)      

Please revisit this page for further updates.




Ongoing
Wed 25/05/2016 at 07:47 BT Infinity problem in the Canewdon area Dialling codes affected: 01702

Dialling codes affected: 01702

Impacting service since 23/05/2016 23:02

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however; we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Canewdon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:00
Wed 25/05/2016 at 10:33 BT Infinity problem in the Ballyclare area Dialling codes affected: 02893

Dialling codes affected: 02893

Impacting service since 25/05/2016 10:16

We're really sorry but we've got a problem at the moment in the Ballyclare area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:16
Date & Time Resolved issues 4 Details Time resolved
Wed 25/05/2016 at 00:00 BT Infinity problem in the Bere Alston area Dialling codes affected: 01822

Dialling codes affected: 01822

We've fixed the problem in the Bere Alston area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 25/05/2016 at 07:45
Tue 24/05/2016 at 20:44 BT Infinity problem in the Folkstone area Dialling codes affected: 01303

Dialling codes affected: 01303

Impacting service since 24/05/2016 20:24

We've fixed the problem in the Folkstone area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 24/05/2016 at 23:22
Wed 25/05/2016 at 01:42 BT Broadband problem in the Falkirk area Dialling codes affected: 01324

Dialling codes affected: 01324

We've fixed the problem in the Falkirk area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 25/05/2016 at 07:46
Wed 25/05/2016 at 06:00 BT Infinity problem in the St Peters area Dialling codes affected: 01905

Dialling codes affected: 01905

Impacting service since 25/05/2016 05:51

We've fixed the problem in the St Peters area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 25/05/2016 at 06:31

Phone Line

We currently have 3 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Wed 25/05/2016 at 07:47 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Northolt - 0203, 0207, 0208 (estimated clear date 30/05/2016)    

Belstead - 01473 (estimated clear date 30/05/2016)        

Linlithgow- 01506 (estimated clear date 30/05/2016)       

Odiham - 01256 (estimated clear date 30/05/2016)      

Linton - 01223 (estimated clear date 30/05/2016)      

Melrose - 01896 (estimated clear date 30/05/2016)      

Cheddar - 01934 (estimated clear date 30/05/2016)      

Tynygroes - 01492 (estimated clear date 30/05/2016)     

Cemaes Bay - 01407 (estimated clear date 30/05/2016)     

Glenwherry - 02825 (estimated clear date 30/05/2016)    
    
Potters Bar - 01707 (estimated clear date 30/05/2016)      

Ringmer - 01273 (estimated clear date 30/05/2016)     

Uley - 01453 (estimated clear date 30/05/2016)     

Beningbrough - 01904 (estimated clear date 30/05/2016)        

Albert Dock- 0151 (estimated clear date 27/05/2016)        

Owston Ferry - 01427 (estimated clear date 27/05/2016)        

Kilrea - 02829 (estimated clear date 27/05/2016)     

Lea Valley- 01992 (estimated clear date 27/05/2016)     

Aberdeen Central - 01224 (estimated clear date 26/05/2016)     

Worcester- 01905 (estimated clear date 26/05/2016)     

Watton- 01377 (estimated clear date 26/05/2016)     

Bodmin- 01208 (estimated clear date 26/05/2016)     

Harpenden- 01582 (estimated clear date 26/05/2016)     

Kentish Town- 01234 (estimated clear date 26/05/2016)      

Please revisit this page for further updates.




Ongoing
Wed 25/05/2016 at 07:46 Telephone problem in the Hornchurch area Dialling codes affected: 01708

Dialling codes affected: 01708

Impacting service since 16/05/2016 10:41

Update 1: Engineers continue to work on the damaged cables to restore service.

We're really sorry but we've got a problem at the moment in the Hornchurch area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

29/05/2016 10:00
Wed 25/05/2016 at 16:22 Telephone problem in London Albert Dock. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 25/05/2016 14:53

We're really sorry but we've got a problem at the moment in London Albert Dock, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

27/05/2016 10:00
Date & Time Resolved issues 1 Details Time resolved
Wed 25/05/2016 at 07:24 Telephone problem in the Maida Vale area Dialling codes affected: 0203,0207 & 0208

Dialling codes affected: 0203,0207 & 0208 

We've fixed the problem in the Maida Vale area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Wed 25/05/2016 at 07:46

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