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We currently have 11 ongoing issues and 14 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 11 Details Estimated time to resolve
Mon 20/10/2014 at 00:55 BT Infinity problem in the Gloucester area Dialling codes affected: 01452

Dialling codes affected: 01452

Impacting service since 09/10/2014 10:42

We're really sorry but we've got a problem at the moment in the Gloucester area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.



25/10/2014 09:30
Thu 23/10/2014 at 05:44 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Carrickmore - 02880 (estimated clear date 29/10/2014)

Hampstead - 02031 , 02032 , 02034 , 02035 , 02036 , 02071 , 02072 , 02073 , 02074 , 02076 , 02077 , 02078 , 02079 (estimated clear date 28/10/2014)

Gorleston - 01493 (estimated clear date 28/10/2014)


Kilmacolm - 01505 (estimated clear date 28/10/2014)

Gorleston - 01493 (estimated clear date 28/10/2014)

Waterlooville - 02392, 02393 (estimated clear date 28/10/2014)

Warwick - 01926 (estimated clear date 28/10/2014)

Skyport - 0203, 0208 (estimated clear date 25/10/2014)

Camarthen Afon Tywi - 01267 (estimated clear date 25/10/2014)  

North Cheam - 0203, 0208 (estimated clear date 25/10/2014)   

Cressage - 01952 (estimated clear date 24/10/2014)   

Bury St Edmunds - 01284 (estimated clear date 24/10/2014)

Feltwell - 01842 (estimated clear date 24/10/2014)

Buxted - 01825 (estimated clear date 24/10/2014)

Carey - 01432 (estimated clear date 24/10/2014)

Dunamanagh - 028713 (estimated clear date 24/10/2014)

Ealing- 0203, 0208 (estimated clear date 24/10/2014)

Newtownhamilton - 02830 (estimated clear date 24/10/2014)

Spilsby - 01790 (estimated clear date 24/10/2014)

Cantley - 01302 (estimated clear date 23/10/2014)


Please revisit this page for further updates.


Ongoing
Thu 23/10/2014 at 08:35 BT Infinity problem in the Huyton area Dialling codes affected: 0151

Dialling codes affected: 0151

Impacting service since 23/10/2014 08:19

We're really sorry but we've got a problem at the moment in the Huyton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/10/2014 09:30
Thu 23/10/2014 at 09:01 BT Infinity problem in the Dumfries area Dialling codes affected: 01387

Dialling codes affected: 01387

Impacting service since 23/10/2014 05:10

We're really sorry but we've got a problem at the moment in the Dumfries area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/10/2014 09:30
Thu 23/10/2014 at 12:00 BT Infinity problem in the Oswestry area Dialling codes affected: 01691

Dialling codes affected: 01691
Impacting service since 23/10/2014 11:45
We're really sorry but we've got a problem at the moment in the Oswestry area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/10/2014 09:30
Thu 23/10/2014 at 17:12 BT Broadband problem in the Windemere area Dialling codes affected: 01539

Dialling codes affected:  01539

Impacting service since 23/10/2014 16:45

We're really sorry but we've got a problem at the moment in the Windemere area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/10/2014 09:30
Fri 24/10/2014 at 09:12 BT Infinity problem in the Cheltenham area Dialling codes affected: 01242

Dialling codes affected: 01242

Impacting service since 24/10/2014 09:01

We're really sorry but we've got a problem at the moment in the Cheltenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/10/2014 09:30
Fri 24/10/2014 at 13:45 BT Infinity problem in the Penrith area Dialling codes affected: 01768

Dialling codes affected: 01768

Impacting service since 24/10/2014 13:28


We're really sorry but we've got a problem at the moment in the Penrith area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/10/2014 09:30
Sat 25/10/2014 at 07:39 BT Infinity problem in the Blyth area Dialling codes affected: 01670, 01909

Dialling codes affected: 01670, 01909 

Impacting service since 25/10/2014 02:53

We're really sorry but we've got a problem at the moment in the Blyth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:00
Sat 25/10/2014 at 07:40 BT Infinity problem in the Frinton On Sea area Dialling codes affected: 01255

Dialling codes affected: 01255

Impacting service since 25/10/2014 04:21

We're really sorry but we've got a problem at the moment in the Frinton On Sea area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:00
Sat 25/10/2014 at 07:41 BT Infinity problem in the Edgware area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208 

Impacting service since 25/10/2014 06:09

We're really sorry but we've got a problem at the moment in the Edgware area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:00
Date & Time Resolved issues 14 Details Time resolved
Wed 22/10/2014 at 09:20 Broadband problem in the Dane Hill area Dialling codes affected: 01825

Dialling codes affected: 01825

Impacting service since 22/10/2014 08:02

We've fixed the problem in the Dane Hill area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 24/10/2014 at 07:53
Wed 22/10/2014 at 18:20 Broadband problem in the Bromesberrow area Dialling codes affected: 01531

Dialling codes affected: 01531

Impacting service since 22/10/2014 16:33

We've fixed the problem in the Bromesberrow area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 24/10/2014 at 07:53
Wed 22/10/2014 at 18:41 Broadband problem in the Loughgiel area Dialling codes affected: 02827

Dialling codes affected: 02827

Impacting service since 22/10/2014 17:00

We've fixed the problem in the Loughgiel area so your broadband should now be working. If it isn't, try restarting your modem or router.


Fri 24/10/2014 at 07:53
Thu 23/10/2014 at 09:25 BT Infinity problem in the Aberkenfig area Dialling codes affected: 01656

Dialling codes affected: 01656

Impacting service since 23/10/2014 09:14

We've fixed the problem in the Aberkenfig area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 24/10/2014 at 12:29
Thu 23/10/2014 at 17:06 BT Infinity problem in the Hayling Island area Dialling codes affected: 02392, 02393

Dialling codes affected: 02392, 02393 

Impacting service since 23/10/2014 16:55

We've fixed the problem in the Hayling Island area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 24/10/2014 at 14:20
Fri 24/10/2014 at 07:49 BT Infinity problem in the Bristol South area Dialling codes affected: 01179

Dialling codes affected: 01179

Impacting service since 24/10/2014 06:58


We've fixed the problem in the Bristol South area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 24/10/2014 at 09:20
Fri 24/10/2014 at 07:55 BT Infinity problem in the Dundee area Dialling codes affected: 01382

Dialling codes affected: 01382

Impacting service since 24/10/2014 06:57

We've fixed the problem in the Dundee area so your BT Infinity should now be working. If it isn't, try restarting your router.



Fri 24/10/2014 at 11:08
Fri 24/10/2014 at 10:11 BT Infinity problem in the Hastings area Dialling codes affected: 01424

Dialling codes affected: 01424

Impacting service since 24/10/2014 10:03

We've fixed the problem in the Hastings area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 24/10/2014 at 12:19
Fri 24/10/2014 at 14:19 BT Infinity problem in the Crowborough area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 24/10/2014 14:10

We've fixed the problem in the Crowborough area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/10/2014 at 07:36
Fri 24/10/2014 at 17:14 BT Broadband problems across Scotland Dialling codes affected: 01528, 01595, 01750, 01851, 01971

Dialling codes affected: 01528, 01595, 01750, 01851, 01971

We've fixed the problem across the Scotland area so your broadband should now be working. If it isn't, try restarting your modem or router

Fri 24/10/2014 at 18:26
Fri 24/10/2014 at 18:06 BT Broadband problem in the Bovingdon area Dialling codes affected: 01442

Dialling codes affected: 01442

Impacting service since 24/10/2014 17:49

We've fixed the problem in the Bovingdon area so your broadband should now be working. If it isn't, try restarting your modem or router

Fri 24/10/2014 at 18:17
Fri 24/10/2014 at 19:46 BT Infinity problem in the Cardiff area Dialling codes affected: 02920

Dialling codes affected: 02920

Impacting service since 25/10/2014 19:38

We've fixed the problem in the Cardiff area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 25/10/2014 at 07:36
Sat 25/10/2014 at 07:28 Broadband problem in the Freethorpe area Dialling codes affected: 01493

Dialling codes affected: 01493

We've fixed the problem in the Freethorpe area so your broadband should now be working. If it isn't, try restarting your modem or router.



Sat 25/10/2014 at 07:35 BT Infinity problem in the Newport area Dialling codes affected: 01983

Dialling codes affected: 01983

Impacting service since 25/10/2014 00:08

We've fixed the problem in the Newport area so your BT Infinity should now be working. If it isn't, try restarting your router

Sat 25/10/2014 at 07:37

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Thu 23/10/2014 at 05:44 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Carrickmore - 02880 (estimated clear date 29/10/2014)

Hampstead - 02031 , 02032 , 02034 , 02035 , 02036 , 02071 , 02072 , 02073 , 02074 , 02076 , 02077 , 02078 , 02079 (estimated clear date 28/10/2014)

Gorleston - 01493 (estimated clear date 28/10/2014)


Kilmacolm - 01505 (estimated clear date 28/10/2014)

Gorleston - 01493 (estimated clear date 28/10/2014)

Waterlooville - 02392, 02393 (estimated clear date 28/10/2014)

Warwick - 01926 (estimated clear date 28/10/2014)

Skyport - 0203, 0208 (estimated clear date 25/10/2014)

Camarthen Afon Tywi - 01267 (estimated clear date 25/10/2014)  

North Cheam - 0203, 0208 (estimated clear date 25/10/2014)   

Cressage - 01952 (estimated clear date 24/10/2014)   

Bury St Edmunds - 01284 (estimated clear date 24/10/2014)

Feltwell - 01842 (estimated clear date 24/10/2014)

Buxted - 01825 (estimated clear date 24/10/2014)

Carey - 01432 (estimated clear date 24/10/2014)

Dunamanagh - 028713 (estimated clear date 24/10/2014)

Ealing- 0203, 0208 (estimated clear date 24/10/2014)

Newtownhamilton - 02830 (estimated clear date 24/10/2014)

Spilsby - 01790 (estimated clear date 24/10/2014)

Cantley - 01302 (estimated clear date 23/10/2014)


Please revisit this page for further updates.


Ongoing

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