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We currently have 9 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 9 Details Estimated time to resolve
Sun 31/07/2016 at 08:40 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Brooke - 01508 (estimated clear date 03/08/2016)

Combe Martin - 01271 (estimated clear date 03/08/2016)   

South Kensington (estimated clear date 03/08/2016)   

Malone - 02890 (estimated clear date 03/08/2016)  

Claverley - 01746 (estimated clear date 03/08/2016)

Ferndown - 01202 (estimated clear date 03/08/2016)

Bunwell - 01953 (estimated clear date 03/08/2016)

Pomeroy- 02887 (estimated clear date 03/08/2016)

Cranbrook - 01580 (estimated clear date 03/08/2016)

Holm- 01856 (estimated clear date 03/08/2016)

Cardinham - 01208 (estimated clear date 03/08/2016)

Knockholt - 01959 (estimated clear date 03/08/2016)

Llantwit Major - 01446 (estimated clear date 03/08/2016)

Brigg - 01652 (estimated clear date 02/08/2016)

Tockwith - 01423 (estimated clear date 02/08/2016)

Wroxham - 01603 (estimated clear date 02/08/2016)

Harwich - 01255 (estimated clear date 02/08/2016)

Arundel - 01903 (estimated clear date 02/08/2016)

Castlederg - 02881 (estimated clear date 02/08/2016)

Trimsaran - 01554 (estimated clear date 02/08/2016)

Omagh - 02882 (estimated clear date 02/08/2016)

Barrow - 01284 (estimated clear date 02/08/2016)

Southwark - 0203, 0207 (estimated clear date 02/08/2016)

Boness - 01506 (estimated clear date 02/08/2016)

New Southgate  - 0203,0207,0208 (estimated clear date 02/08/2016)

Barnet - 0203,0208 (estimated clear date 01/08/2016)

Mayobridge - 02830 (estimated clear date 01/08/2016)

Eastling - 01795 (estimated clear date 01/08/2016)

Morningside - 0131 (estimated clear date 01/08/2016)

Eccleston - 01257 (estimated clear date 01/08/2016)

Hambleton - 01253 (estimated clear date 01/08/2016)

Harlech - 01766 (estimated clear date 01/08/2016)

Eccleston - 01257 (estimated clear date 01/08/2016)

Rusper - 01293 (estimated clear date 01/08/2016)

Invergordon - 01349 (estimated clear date 01/08/2016)

Vange - 01268 (estimated clear date 01/08/2016)

London Greenwich - 0203, 0208 (estimated clear date 01/08/2016)

Finningley - 01302 (estimated clear date 01/08/2016)

Please revisit this page for further updates.





Ongoing
Sun 31/07/2016 at 08:38 BT Infinity problem in the Stanford Le Hope area. Dialling codes affected: 01375

Dialling codes affected: 01375

Impacting service since 18/07/2016 15:41

Update 1: Investigations remain ongoing.

We're really sorry but we've got a problem at the moment in the Stanford Le Hope area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Sun 31/07/2016 at 08:34 BT Infinity problem in the Burgh by Sands area Dialling codes affected: 01228

Dialling codes affected: 01228

Impacting service since 20/07/2016 17:46

Upate 1: an engineer is being sent to site to investigate further.

We're really sorry but we've got a problem at the moment in the Burgh by Sands area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Sun 31/07/2016 at 08:39 BT Infinity problem in the Walsall area. Dialling codes affected: 01922

Dialling codes affected: 01922

Impacting service since 21/07/2016 10:27

Update 1: An engineer is currently being tasked to site to investigate issue further.

We're really sorry but we've got a problem at the moment in the Walsall area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Sun 31/07/2016 at 08:35 BT Infinity problem in the Coxhoe area Dialling codes affected: 01913,01919


Dialling codes affected: 01913,01919

Impacting service since 28/07/2016 04:30

Update 1: Investigations remain ongoing.

We're really sorry but we've got a problem at the moment in the Coxhoe area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

08:00
Sun 31/07/2016 at 08:39 BT Infinity problem in the Woverley area. Dialling codes affected: 01562

Dialling codes affected: 01562

Impacting service since 28/07/2016 08:43

Update 1: Investigations remain ongoing.

We're really sorry but we've got a problem at the moment in the Woverley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Sun 31/07/2016 at 08:36 BT Infinity problem in the Marazion area. Dialling codes affected: 01736

Dialling codes affected: 01736

Impacting service since 28/07/2016 11:40

Update 1: An engineer is being sent to site to investigate further.

We're really sorry but we've got a problem at the moment in the Marazion area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Sun 31/07/2016 at 12:16 BT Infinity problem in the Banchory area Dialling codes affected: 01330

Dialling codes affected: 01330

Impacting service since 29/07/2016 12:12

We're really sorry but we've got a problem at the moment in the Banchory area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Sun 31/07/2016 at 19:37 BT Infinity problem in the Felixstowe area Dialling codes affected: 01394

Dialling codes affected: 01394

Impacting service since 29/07/2016 19:29

We're really sorry but we've got a problem at the moment in the Felixstowe area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00

Phone Line

We currently have 4 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Sun 31/07/2016 at 08:40 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Brooke - 01508 (estimated clear date 03/08/2016)

Combe Martin - 01271 (estimated clear date 03/08/2016)   

South Kensington (estimated clear date 03/08/2016)   

Malone - 02890 (estimated clear date 03/08/2016)  

Claverley - 01746 (estimated clear date 03/08/2016)

Ferndown - 01202 (estimated clear date 03/08/2016)

Bunwell - 01953 (estimated clear date 03/08/2016)

Pomeroy- 02887 (estimated clear date 03/08/2016)

Cranbrook - 01580 (estimated clear date 03/08/2016)

Holm- 01856 (estimated clear date 03/08/2016)

Cardinham - 01208 (estimated clear date 03/08/2016)

Knockholt - 01959 (estimated clear date 03/08/2016)

Llantwit Major - 01446 (estimated clear date 03/08/2016)

Brigg - 01652 (estimated clear date 02/08/2016)

Tockwith - 01423 (estimated clear date 02/08/2016)

Wroxham - 01603 (estimated clear date 02/08/2016)

Harwich - 01255 (estimated clear date 02/08/2016)

Arundel - 01903 (estimated clear date 02/08/2016)

Castlederg - 02881 (estimated clear date 02/08/2016)

Trimsaran - 01554 (estimated clear date 02/08/2016)

Omagh - 02882 (estimated clear date 02/08/2016)

Barrow - 01284 (estimated clear date 02/08/2016)

Southwark - 0203, 0207 (estimated clear date 02/08/2016)

Boness - 01506 (estimated clear date 02/08/2016)

New Southgate  - 0203,0207,0208 (estimated clear date 02/08/2016)

Barnet - 0203,0208 (estimated clear date 01/08/2016)

Mayobridge - 02830 (estimated clear date 01/08/2016)

Eastling - 01795 (estimated clear date 01/08/2016)

Morningside - 0131 (estimated clear date 01/08/2016)

Eccleston - 01257 (estimated clear date 01/08/2016)

Hambleton - 01253 (estimated clear date 01/08/2016)

Harlech - 01766 (estimated clear date 01/08/2016)

Eccleston - 01257 (estimated clear date 01/08/2016)

Rusper - 01293 (estimated clear date 01/08/2016)

Invergordon - 01349 (estimated clear date 01/08/2016)

Vange - 01268 (estimated clear date 01/08/2016)

London Greenwich - 0203, 0208 (estimated clear date 01/08/2016)

Finningley - 01302 (estimated clear date 01/08/2016)

Please revisit this page for further updates.





Ongoing
Sun 31/07/2016 at 15:49 Telephone problem in the Carno area Dialling codes affected: 01686

Dialling codes affected: 01686

Impacting service since 29/07/2016 15:36

We're really sorry but we've got a problem at the moment in the Carno area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01/08/2016 10:00
Sun 31/07/2016 at 17:55 Telephone problem in the Bourne area Dialling codes affected: 01778

Dialling codes affected: 01778

Impacting service since 29/07/2016 17:56

We're really sorry but we've got a problem at the moment in the Bourne area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01/08/2016 10:00
Sun 31/07/2016 at 13:33 Telephone problem in the Stepney Green area. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 30/07/2016 13:30

We're really sorry but we've got a problem at the moment in the Stepney Green area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

01/08/2016 12:00

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