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We currently have 7 ongoing issues and 13 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 7 Details Estimated time to resolve
Wed 17/09/2014 at 00:00 BT Broadband problem in the Ashford area Dialling codes affected: 01784

Dialling codes affected: 01784

Impacting service since 16/09/2014 14:28

We're really sorry but we've got a problem at the moment in the Ashford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18/09/2014 12:00
Wed 17/09/2014 at 00:00 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Denham - 01895 (estimated clear date 22/09/2014)

Veryan- 01872 (estimated clear date 22/09/2014)

Presteigne - 01544 (estimated clear date 22/09/2014)

Moccas - 01299 (estimated clear date 22/09/2014)

Moccas - 01981 (estimated clear date 22/09/2014)

Sherborne - 01935 (estimated clear date 22/09/2014)

Keady - 02837 (estimated clear date 22/09/2014)

Stoke Climsland - 01579 (estimated clear date 22/09/2014)

Leominster- 01568 (estimated clear date 22/09/2014)

Guildford- 01483 (estimated clear date 22/09/2014)

Surlingham- 01508 (estimated clear date 19/09/2014)

Keith- 01542 (estimated clear date 19/09/2014)

Leagrave- 01582 (estimated clear date 19/09/2014)

Windermere- 01539 (estimated clear date 19/09/2014)

Llantrisant- 01443 (estimated clear date 19/09/2014)

Ribchester- 01254 (estimated clear date 19/09/2014)

Manorbier- 01834 (estimated clear date 18/09/2014)

Great Wakering - 01702 (estimated clear date 18/09/2014)

Broughshane - 02825 (estimated clear date 18/09/2014)

Guiting Power - 01451 (estimated clear date 18/09/2014)

Cymmer - 01639 (estimated clear date 18/09/2014)

Harrow - 0203, 0208 (estimated clear date 18/09/2014)

New Milton - 01425 (estimated clear date 18/09/2014)

Staines - 01784 (estimated clear date 18/09/2014)

Please revisit this page for further updates.



Ongoing
Wed 17/09/2014 at 00:00 BT Infinity problem in the Hampstead area Dialling codes affected: 0207

Dialling codes affected: 0207

Impacting service since 10/09/2014 23:34

We're really sorry but we've got a problem at the moment in the Hampstead area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

18/09/2014 12:00
Wed 17/09/2014 at 02:35 BT Infinity problem in the Petersfield area Dialling codes affected: 01730

Dialling codes affected: 01730

Impacting service since 17/09/2014 02:14

We're really sorry but we've got a problem at the moment in the Petersfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Wed 17/09/2014 at 15:51 BT Infinity problem in the Coxwold area Dialling codes affected: 01347

Dialling codes affected: 01347

Impacting service since 17/09/2014 15:21

We're really sorry but we've got a problem at the moment in the Coxwold area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Wed 17/09/2014 at 18:23 Broadband problem in the Blagdon area Dialling codes affected: 01761

Dialling codes affected: 01761

Impacting service since 17/09/2014 16:30

We're really sorry but we've got a problem at the moment in the Blagdon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Wed 17/09/2014 at 18:41 BT Infinity problem in the Barnstaple area Dialling codes affected: 01271

Dialling codes affected: 01271

Impacting service since 17/09/2014 17:56

We're really sorry but we've got a problem at the moment in the Barnstaple area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:55
Date & Time Resolved issues 13 Details Time resolved
Tue 16/09/2014 at 11:30 BT Infinity problem in the Hook area Dialling codes affected: 01256

Dialling codes affected: 01256

We've fixed the problem in the Hook area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 16/09/2014 at 21:19 BT Broadband problem in the Clowne area Dialling codes affected: 01246

Dialling codes affected: 01246

We've fixed the problem in the Clowne area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 16/09/2014 at 22:30
Tue 16/09/2014 at 22:21 Broadband problem in the Boston Spa area Dialling codes affected: 01937

Dialling codes affected: 01937

We've fixed the problem in the Boston Spa area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 16/09/2014 at 22:33
Wed 17/09/2014 at 00:00 BT Infinity problem in the Brentwood area Dialling codes affected: 01277

Dialling codes affected: 01277

Impacting service since 16/09/2014 13:21

We've fixed the problem in the Brentwood area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 17/09/2014 at 21:48
Wed 17/09/2014 at 00:00 BT Infinity problem in the Brighouse area Dialling codes affected: 01484

Dialling codes affected: 01484

Impacting service since 16/09/2014 10:09

We've fixed the problem in the Brighouse area so your BT Infinity should now be working. If it isn't, try restarting your router.



Wed 17/09/2014 at 21:45
Wed 17/09/2014 at 03:03 BT Infinity problem in the Beccles area Dialling codes affected: 01502

Dialling codes affected: 01502

We've fixed the problem in the Beccles area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 17/09/2014 at 15:39
Wed 17/09/2014 at 04:11 Broadband problem in the Rhymney area Dialling codes affected: 01685

Dialling codes affected: 01685

We've fixed the problem in the Rhymney area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 17/09/2014 at 11:25
Wed 17/09/2014 at 08:17 BT Infinity problem in the Wellingborough area Dialling codes affected: 01933

Dialling codes affected: 01933

We've fixed the problem in the Wellingborough area so your BT Infinity should now be working. If it isn't, try restarting your router

Wed 17/09/2014 at 09:45
Wed 17/09/2014 at 09:02 BT Infinity problem in the Buckingham area Dialling codes affected: 01280

Dialling codes affected: 01280

We've fixed the problem in the Buckingham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 17/09/2014 at 13:46
Wed 17/09/2014 at 10:39 Broadband problem in the Anstruther area Dialling codes affected: 01333

Dialling codes affected: 01333

We've fixed the problem in the Anstruther area so your broadband should now be working. If it isn't, try restarting your modem or router

Wed 17/09/2014 at 11:34
Wed 17/09/2014 at 12:10 BT Infinity problem in the Stamford area Dialling codes affected: 01780

Dialling codes affected: 01780

We've fixed the problem in the Stamford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 17/09/2014 at 16:25
Wed 17/09/2014 at 13:54 Broadband Problem in the Cawood area Dialling codes affected: 01757

Dialling codes affected: 01757

We've fixed the problem in the Cawood area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 17/09/2014 at 16:08
Wed 17/09/2014 at 17:12 Broadband problem in the Rhymney area Dialling codes affected: 01685

Dialling codes affected: 01685

Impacting service since 17/09/2014 17:00

We've fixed the problem in the Rhymney area so your BT Infinity should now be working. If it isn't, try restarting your router.

.

Wed 17/09/2014 at 21:48

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 17/09/2014 at 00:00 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Denham - 01895 (estimated clear date 22/09/2014)

Veryan- 01872 (estimated clear date 22/09/2014)

Presteigne - 01544 (estimated clear date 22/09/2014)

Moccas - 01299 (estimated clear date 22/09/2014)

Moccas - 01981 (estimated clear date 22/09/2014)

Sherborne - 01935 (estimated clear date 22/09/2014)

Keady - 02837 (estimated clear date 22/09/2014)

Stoke Climsland - 01579 (estimated clear date 22/09/2014)

Leominster- 01568 (estimated clear date 22/09/2014)

Guildford- 01483 (estimated clear date 22/09/2014)

Surlingham- 01508 (estimated clear date 19/09/2014)

Keith- 01542 (estimated clear date 19/09/2014)

Leagrave- 01582 (estimated clear date 19/09/2014)

Windermere- 01539 (estimated clear date 19/09/2014)

Llantrisant- 01443 (estimated clear date 19/09/2014)

Ribchester- 01254 (estimated clear date 19/09/2014)

Manorbier- 01834 (estimated clear date 18/09/2014)

Great Wakering - 01702 (estimated clear date 18/09/2014)

Broughshane - 02825 (estimated clear date 18/09/2014)

Guiting Power - 01451 (estimated clear date 18/09/2014)

Cymmer - 01639 (estimated clear date 18/09/2014)

Harrow - 0203, 0208 (estimated clear date 18/09/2014)

New Milton - 01425 (estimated clear date 18/09/2014)

Staines - 01784 (estimated clear date 18/09/2014)

Please revisit this page for further updates.



Ongoing

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