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We currently have 13 ongoing issues and 8 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 13 Details Estimated time to resolve
Fri 30/01/2015 at 07:58 Broadband problem in the Norwich City area Dialling codes affected: 01508

Dialling codes affected: 01508

Impacting service since 29/01/2015 09:09

We're really sorry but we've got a problem at the moment in the Norwich City area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


16:00
Fri 30/01/2015 at 07:58 BT Infinity problem in the Brigdnorth area Dialling codes affected: 01746

Dialling codes affected: 01746

Impacting service since 28/01/2015 19:59

We're really sorry but we've got a problem at the moment in the Brigdnorth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

The issue remains ongoing however, full focus remains on restoration.

Please revisit this page for further updates.


16:25
Fri 30/01/2015 at 07:59 BT Infinity problem in the Dagenham Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208  

Impacting service since 28/01/2015 16:34

We're really sorry but we've got a problem at the moment in the Dagenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Fri 30/01/2015 at 08:00 BT Infinity problem in the Witham area Dialling codes affected: 01376

Dialling codes affected: 01376

Impacting service since 29/01/2015 02:03

We're really sorry but we've got a problem at the moment in the Witham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


16:46
Fri 30/01/2015 at 08:00 Some BT Infinity customers experiencing slow or degraded service in the Northern Ireland area Multiple Dialling Codes

Dialling codes affected: Multiple

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the Northern Ireland area, which means that some of our customers will be experiencing a slow or degraded service through their BT Infinity, particually at peak times. We're trying to fix the problem as quickly as we can and apologise for any inconveniance this is causing.


Ongoing
Fri 30/01/2015 at 08:01 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft.  

Katesbridge -02840 (estimated clear date 04/02/2015)

Ulverston - 01229 (estimated clear date 04/02/2015)

Talybont - 01970 (estimated clear date 04/02/2015)

Coalisland- 02887 (estimated clear date 04/02/2015)

St Agenes- 0187 (estimated clear date 04/02/2015)

Aldershot - 01252 (estimated clear date 03/02/2015)

Hullavington- 01666 (estimated clear date 03/02/2015)

Puncheston - 01348 (estimated clear date 03/02/2015)

Llangadfan - 01938 (estimated clear date 03/02/2015)

St Germans - 01503 (estimated clear date 03/02/2015)

Bourne End - 01628 (estimated clear date 03/02/2015)

Hethersett - 01603 (estimated clear date 03/02/2015)

Ambergate - 01773 (estimated clear date 03/02/2015)

Warmingham - 01270 (estimated clear date 03/02/2015)

Somerton - 0145827 (estimated clear date 03/02/2015)

Raglan - 01291 (estimated clear date 02/02/2015)

Welwyn - 014338 (estimated clear date 02/02/2015)

Cookstown - 02886 (estimated clear date 02/02/2015)

Shenstone - 01543 (estimated clear date 02/02/2015)

Wichenford - 01886 (estimated clear date 02/02/2015)

Longniddry - 01875 (estimated clear date 02/02/2015)

Caldicot - 01291 (estimated clear date 02/02/2015)

Larkhall - 01698 (estimated clear date 01/02/2015)

Please revisit this page for further update

ONGOING
Fri 30/01/2015 at 08:29 BT Infinity problem in the Gunnislake area Dialling codes affected: 01822

Dialling codes affected: 01822

Impacting service since 30/01/2015 08:18
We're really sorry but we've got a problem at the moment in the Gunnislake area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Fri 30/01/2015 at 09:39 BT Infinity problem in the Stoke Climsland area Dialling codes affected: 01579

Dialling codes affected: 01579

Impacting service since 30/01/2015 09:36

We're really sorry but we've got a problem at the moment in the Stoke Climsland area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Fri 30/01/2015 at 10:37 BT Infinity problem in the St Dominick area Dialling codes affected: 01579

Dialling codes affected: 01579

Impacting service since 30/01/2015 10:36

We're really sorry but we've got a problem at the moment in the St Dominick area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:31
Fri 30/01/2015 at 10:39 BT Infinity problem in the Long Eaton area Dialling codes affected: 0115

Dialling codes affected: 0115

Impacting service since 30/01/2015 10:34

We're really sorry but we've got a problem at the moment in the Long Eaton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:45
Fri 30/01/2015 at 12:20 BT Infinity problem in the Wandsworth area Dialling codes affected: 0208

Dialling codes affected: 0208

Impacting service since 30/01/2015 12:16
We're really sorry but we've got a problem at the moment in the Wandsworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:30
Fri 30/01/2015 at 14:38 BT Infinity problem in the Goodmayes area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 30/01/2015 13:46 We're really sorry but we've got a problem at the moment in the Goodmayes area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Fri 30/01/2015 at 14:50 BT Infinity problem in the Chesterfield area Dialling codes affected: 01246

Dialling codes affected:  01246

Impacting service since 30/01/2015 14:47

We're really sorry but we've got a problem at the moment in the Chesterfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Date & Time Resolved issues 8 Details Time resolved
Thu 29/01/2015 at 12:23 BT Infinity problem in the Headless Cross area Dialling codes affected: 01527

Dialling codes affected: 01527

We've fixed the problem in the Headless Cross area so your BT Infinity should now be working. If it isn't, try restarting your router.



Thu 29/01/2015 at 21:43
Thu 29/01/2015 at 14:48 BT Infinity problem in the Manchester area Dialling codes affected: 0161

Dialling codes affected: 0161

We've fixed the problem in the Manchester area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 29/01/2015 at 17:21 Broadband problem in London and the South East areas Multiple dial codes in London and the South East

Impacting service since 29/01/2015 16:35

We've fixed the problem in London and the South West areas so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 29/01/2015 at 19:08
Thu 29/01/2015 at 19:35 BT Infinity problem in the Strabane area Dialling codes affected: 02871

Dialling codes affected: 02871

We've fixed the problem in the Strabane area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 29/01/2015 at 21:44
Fri 30/01/2015 at 03:09 BT Infinity problem in the Healing area Dialling codes affected: 01472

Dialling codes affected: 01472

Impacting service since 30/01/2015 02:44

We've fixed the problem in the Healing area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 30/01/2015 at 03:44
Fri 30/01/2015 at 04:41 BT Infinity problem in the Lisburn area Dialling codes affected: 02892

Dialling codes affected: 02892

Impacting service since 30/01/2015 04:27

We've fixed the problem in the Lisburn area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 30/01/2015 at 06:43
Fri 30/01/2015 at 07:57 BT Broadband problem in the Larkhall area Dialling codes affected: 01698

Dialling codes affected: 01698

We've fixed the problem in the Larkhall area so your broadband should now be working. If it isn't, try restarting your modem or router.



Fri 30/01/2015 at 12:10
Fri 30/01/2015 at 11:33 BT Broadband problem in Fakenham area 01263 01362

Dialling codes affected: 01263 01362 

We've fixed the problem in the Fakenham area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 30/01/2015 at 11:49

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Fri 30/01/2015 at 08:01 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft.  

Katesbridge -02840 (estimated clear date 04/02/2015)

Ulverston - 01229 (estimated clear date 04/02/2015)

Talybont - 01970 (estimated clear date 04/02/2015)

Coalisland- 02887 (estimated clear date 04/02/2015)

St Agenes- 0187 (estimated clear date 04/02/2015)

Aldershot - 01252 (estimated clear date 03/02/2015)

Hullavington- 01666 (estimated clear date 03/02/2015)

Puncheston - 01348 (estimated clear date 03/02/2015)

Llangadfan - 01938 (estimated clear date 03/02/2015)

St Germans - 01503 (estimated clear date 03/02/2015)

Bourne End - 01628 (estimated clear date 03/02/2015)

Hethersett - 01603 (estimated clear date 03/02/2015)

Ambergate - 01773 (estimated clear date 03/02/2015)

Warmingham - 01270 (estimated clear date 03/02/2015)

Somerton - 0145827 (estimated clear date 03/02/2015)

Raglan - 01291 (estimated clear date 02/02/2015)

Welwyn - 014338 (estimated clear date 02/02/2015)

Cookstown - 02886 (estimated clear date 02/02/2015)

Shenstone - 01543 (estimated clear date 02/02/2015)

Wichenford - 01886 (estimated clear date 02/02/2015)

Longniddry - 01875 (estimated clear date 02/02/2015)

Caldicot - 01291 (estimated clear date 02/02/2015)

Larkhall - 01698 (estimated clear date 01/02/2015)

Please revisit this page for further update

ONGOING

BT Net/ISDN30

We currently have 0 ongoing issues and 1 resolved issue.
Date & Time Resolved issue 1 Details Time resolved
Thu 29/01/2015 at 17:21 Broadband problem in London and the South East areas Multiple dial codes in London and the South East

Impacting service since 29/01/2015 16:35

We've fixed the problem in London and the South West areas so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 29/01/2015 at 19:08

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