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We currently have 9 ongoing issues and 8 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 9 Details Estimated time to resolve
Sun 07/02/2016 at 00:12 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Falkland - 01337 (estimated clear date 10/02/2016)

Aghadowey - 02870 (estimated clear date 10/02/2016)

Shoreditch - 0203, 0207 (estimated clear date 10/02/2016)

Felsted - 01371 (estimated clear date 10/02/2016)

Lochwinnoch - 01505 (estimated clear date 10/02/2016)

Snaiton- 01723 (estimated clear date 10/02/2016)

Newent- 01531 (estimated clear date 10/02/2016)

Lydbrook - 01594 (estimated clear date 10/02/2016)

Hyde - 01612 (estimated clear date 10/02/2016)

New Ollerton - 01623 (estimated clear date 10/02/2016)

Bishopsworth - 01172 (estimated clear date 10/02/2016)

Garboldisham - 01953 (estimated clear date 10/02/2016)

Streatham- 0203,0207,0208 (estimated clear date 10/02/2016)

Millbrook - 01752 (estimated clear date 09/02/2016)

Wheathampstead - 01582 (estimated clear date 09/02/2016)

Fleggburgh - 01493 (estimated clear date 09/02/2016)

High Wycombe - 01494, 01844 (estimated clear date 09/02/2016)

Aghalee - 02892 (estimated clear date 09/02/2016)

Eastergate - 01243 (estimated clear date 09/02/2016)

Bressingham - 01379 (estimated clear date 09/02/2016)

Crucorney - 01873 (estimated clear date 09/02/2016)

Swansea Tower - 01792 (estimated clear date 09/02/2016)

Lower Holloway - 0203, 0207 (estimated clear date 09/02/2016)

Please revisit this page for further updates.

Ongoing
Sun 07/02/2016 at 00:13 BT Infinity problem in the Wadsley Bridge area Dialling codes affected: 01142,01143,01144

Dialling codes affected: 01142,01143,01144

Impacting service since 09/01/2016 21:59

Update 3: Temporary service has now been supplied however, there may be some intermittent outages while residual work remains ongoing.

Update 2: Additional support has been requested by the engineer due to the complexity of the fault.

Update 1: Third party damage has resulted in this loss of service to some of our customers. Our engineers are currently on site to repair the destruction caused.

We're really sorry but we've got a problem at the moment in the Wadsley Bridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 07/02/2016 at 00:13 BT Infinity problem in the Highwoods area Dialling codes affected: 01206

Dialling codes affected: 01206

Impacting service since 25/01/2016 11:55

Update 2:  Temporary service has now been supplied however, there may be some intermittent outages while residual work remains ongoing.

Update 1: An engineer is currently being sent to site to continue investigations.

We're really sorry but we've got a problem at the moment in the Highwoods area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 07/02/2016 at 00:13 Broadband problem in the Luppitt area. Dialling codes affected: 01404

Dialling codes affected: 01404

Impacting service since 27/01/2016 16:15

Update 2: Due to the complexity of this incident, a specialist work is required and this is delaying the resolution of the fault.

Update 1: Engineers are still working to resolve this incident.

We're really sorry but we've got a problem at the moment in the
Luppitt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 07/02/2016 at 00:12 BT Infinity problem in the Norbury area. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 04/02/2016 09:22

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Norbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Sun 07/02/2016 at 00:12 BT Infinity problem in the Totton area Dialling codes affected: 02380

Dialling codes affected: 02380

Impacting service since 05/02/2016 10:02

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Totton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:00
Sun 07/02/2016 at 00:11 BT Infinity problem in the Orpington area Dialling codes affected: 01689

Dialling codes affected: 01689

Impacting service since 06/02/2016 15:16

We're really sorry but we've got a problem at the moment in the Orpington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:16
Sun 07/02/2016 at 00:11 BT Infinity problem in the Upton Park area Dialling codes affected: 0208

Dialling codes affected: 0208

Impacting service since 06/02/2016 18:15

We're really sorry but we've got a problem at the moment in the Upton Park area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Sun 07/02/2016 at 00:11 Broadband problem in the Kildary area Dialling codes affected: 01862

Dialling codes affected: 01862

Impacting service since 06/02/2016 19:03

We're really sorry but we've got a problem at the moment in the Kildary area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:36
Date & Time Resolved issues 8 Details Time resolved
Sat 06/02/2016 at 00:04 BT Infinity problem in the Andover area. Dialling codes affected: 01256, 01264

Dialling codes affected: 01256, 01264

We've fixed the problem in the Andover area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 06/02/2016 at 09:05
Sat 06/02/2016 at 00:04 BT Infinity problem in the Horbury Ossett area. Dialling codes affected: 01924

Dialling codes affected: 01924

We've fixed the problem in the Horbury Ossett area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 06/02/2016 at 09:06
Sat 06/02/2016 at 00:03 BT Infinity problem in the Dungiven area Dialling codes affected: 02877

Dialling codes affected: 02877

Impacting service since 05/02/2016 21:37

We've fixed the problem in the Dungiven area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 06/02/2016 at 01:08
Sat 06/02/2016 at 00:55 BT Broadband problem in the Tadworth area Dialling codes affected: 01737

Dialling codes affected: 01737

Impacting service since 06/02/2016 00:16

We've fixed the problem in the Tadworth area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 06/02/2016 at 03:08
Sat 06/02/2016 at 01:09 BT Infinity problem in the Burton On Trent area Dialling codes affected: 01283

Dialling codes affected: 01283

Impacting service since 06/02/2016 00:32 

We've fixed the problem in the Burton On Trent area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 06/02/2016 at 02:26
Sat 06/02/2016 at 02:31 BT Infinity problem in the Enfield area Dialling codes affected: 0203 & 0208

Dialling codes affected: 0203 & 0208 

Impacting service since 06/02/2016 02:17

We've fixed the problem in the Enfield area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 06/02/2016 at 05:21
Sat 06/02/2016 at 10:32 BT Infinity problem in the Bleadon area Dialling codes affected: 01934

Dialling codes affected: 01934

We've fixed the problem in the Bleadon area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 06/02/2016 at 13:07
Sat 06/02/2016 at 18:43 BT Infinity problem in the Aberlady area Dialling codes affected: 01875

Dialling codes affected: 01875

We've fixed the problem in the Aberlady area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 06/02/2016 at 19:01

Phone Line

We currently have 6 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Sun 07/02/2016 at 00:12 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Falkland - 01337 (estimated clear date 10/02/2016)

Aghadowey - 02870 (estimated clear date 10/02/2016)

Shoreditch - 0203, 0207 (estimated clear date 10/02/2016)

Felsted - 01371 (estimated clear date 10/02/2016)

Lochwinnoch - 01505 (estimated clear date 10/02/2016)

Snaiton- 01723 (estimated clear date 10/02/2016)

Newent- 01531 (estimated clear date 10/02/2016)

Lydbrook - 01594 (estimated clear date 10/02/2016)

Hyde - 01612 (estimated clear date 10/02/2016)

New Ollerton - 01623 (estimated clear date 10/02/2016)

Bishopsworth - 01172 (estimated clear date 10/02/2016)

Garboldisham - 01953 (estimated clear date 10/02/2016)

Streatham- 0203,0207,0208 (estimated clear date 10/02/2016)

Millbrook - 01752 (estimated clear date 09/02/2016)

Wheathampstead - 01582 (estimated clear date 09/02/2016)

Fleggburgh - 01493 (estimated clear date 09/02/2016)

High Wycombe - 01494, 01844 (estimated clear date 09/02/2016)

Aghalee - 02892 (estimated clear date 09/02/2016)

Eastergate - 01243 (estimated clear date 09/02/2016)

Bressingham - 01379 (estimated clear date 09/02/2016)

Crucorney - 01873 (estimated clear date 09/02/2016)

Swansea Tower - 01792 (estimated clear date 09/02/2016)

Lower Holloway - 0203, 0207 (estimated clear date 09/02/2016)

Please revisit this page for further updates.

Ongoing
Sun 07/02/2016 at 00:12 Telephone problems in the High Wycombe area Dialling codes affected: 01494

Dialling codes affected: 01494

Impacting service since 25/01/2016 11:19

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the High Wycombe area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 07/02/2016 at 00:12 Telephone problem in the Liverpool Bromborough area. Dialling codes affected: 0151

Dialling codes affected: 0151

Impacting service since 25/01/2016 13:36

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Liverpool Bromborough area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08/02/2016 10:00
Sun 07/02/2016 at 00:12 Telephone problem in the Stafford area Dialling codes affected: 01785

Dialling codes affected: 01785

Impacting service since 28/01/2016 12:07

We're really sorry but we've got a problem at the moment in the Stafford area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08/02/2016 10:00
Sun 07/02/2016 at 00:12 Telephone problem in the Oakley area Dialling codes affected: 01234

Dialling codes affected: 01234

Impacting service since 05/02/2016 09:50

We're really sorry but we've got a problem at the moment in the Oakley area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09/02/2016 10:00
Sun 07/02/2016 at 00:12 Telephone problem in the Felstead area Dialling codes affected: 01371

Dialling codes affected: 01371

Impacting service since 06/02/2016 12:05

We're really sorry but we've got a problem at the moment in the Felstead area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08/02/2016 10:30
Date & Time Resolved issues 1 Details Time resolved
Sat 06/02/2016 at 00:05 Telephone problems in the Crossmaglen area. Dialling codes affected: 02830

Dialling codes affected: 02830

We've fixed the problem in the Crossmaglen area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Sat 06/02/2016 at 09:29

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