BT Business home
Business

Broadband

We currently have 4 ongoing issues and 7 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Sat 28/02/2015 at 08:33 BT Infinity problem in the Gants Hill area Dialling codes affected: 0203,0208

Dialling codes affected: 0203,0208

Impacting service since 16/02/2015 11:05

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Gants Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:30
Sat 28/02/2015 at 08:34 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft

Comber- 02891 (estimated clear date 04/03/2015)  

Manaton - 01647(estimated clear date 04/03/2015)  

Fintona- 01235 (estimated clear date 04/03/2015)

Llanarh- 01545 (estimated clear date 04/03/2015)

Biddulph - 01782 (estimated clear date 04/03/2015)

Minster Sheppey - 01795 (estimated clear date 04/03/2015)

Llanybydder- 01570 (estimated clear date 04/03/2015)

Newtownbutler- 02867 (estimated clear date 04/03/2015)

Workington - 01900 (estimated clear date 04/03/2015)

Clun- 01588 (estimated clear date 03/03/2015)

Crymych- 01239 (estimated clear date 03/03/2015)

West Ayton- 01723 (estimated clear date 03/03/2015)

Canterbury- 01227 (estimated clear date 03/03/2015)

Willaston- 01270 (estimated clear date 03/03/2015)

Enniskillen- 01268 (estimated clear date 03/03/2015)

Kirriemuir- 01575 (estimated clear date 03/03/2015)

Manorbier- 01834 (estimated clear date 03/03/2015)

Connahs Quay- 01244 (estimated clear date 03/03/2015)

Ballynahinch - 02897 (estimated clear date 02/03/2015)

Haverfordwest - 01437 (estimated clear date 02/03/2015)

Worthing Swandean- 01903 (estimated clear date 02/03/2015)

Veryan- 01872 (estimated clear date 02/03/2015)

Alfreston - 01323 (estimated clear date 02/03/2015)

Maghera- 02879 (estimated clear date 02/03/2015)

Narberth - 01834 (estimated clear date 02/03/2015)

Crowborough- 01892 (estimated clear date 02/03/2015)

Ambleside- 01539 (estimated clear date 02/03/2015)

Chatburn - 01200 (estimated clear date 02/03/2015)

Tamworth - 01827 (estimated clear date 02/03/2015)

Please revisit this page for further update

ongoing
Sat 28/02/2015 at 15:58 BT Infinity problem in the Hindhead area Dialling codes affected: 01647

Dialling codes affected: 01647

Impacting service since 28/02/2015 15:13

We're really sorry but we've got a problem at the moment in the Hindhead area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:00
Sun 01/03/2015 at 01:00 BT Infinity problem in the Castleham area Dialling codes affected: 01424

Dialling codes affected: 01424

Impacting service since 01/03/2015 00:47

We're really sorry but we've got a problem at the moment in the Castleham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

03:00
Date & Time Resolved issues 7 Details Time resolved
Sat 28/02/2015 at 00:58 Bt Broadband problem in the East Anglia area More details

Dialling codes affected: 01440, 01206

We've fixed the problem in the East Anglia area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 28/02/2015 at 02:51
Sat 28/02/2015 at 02:56 BT Infinity problem in the Kidderminster area Dialling codes affected: 01562

Dialling codes affected: 01562

We've fixed the problem in the Kidderminster area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 28/02/2015 at 06:56
Sat 28/02/2015 at 02:58 BT Infinity problem in the Shaw area Dialling codes affected: 01706

Dialling codes affected: 01706

We've fixed the problem in the Shaw area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 28/02/2015 at 03:05
Sat 28/02/2015 at 03:01 BT Broadband problem in the Dalbeattie area Dialling codes affected: 01556

Dialling codes affected: 01556

We've fixed the problem in the Dalbeattie area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 28/02/2015 at 06:45
Sat 28/02/2015 at 08:33 BT Broadband problem in the East Linton area Dialling codes affected: 01620

Dialling codes affected: 01620

We've fixed the problem in the East Linton area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 28/02/2015 at 13:25
Sat 28/02/2015 at 08:48 BT Broadband problem in the Marshchapel area Dialling codes affected: 01472

Dialling codes affected:  01472

We've fixed the problem in the Marshchapel area so your broadband should now be working. If it isn't, try restarting your modem or router.



Sat 28/02/2015 at 18:42
Sat 28/02/2015 at 11:36 BT Infinity problem in the Penn area Dialling codes affected: 01494

Dialling codes affected: 01494

We've fixed the problem in the Penn area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 28/02/2015 at 13:08

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sat 28/02/2015 at 08:34 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft

Comber- 02891 (estimated clear date 04/03/2015)  

Manaton - 01647(estimated clear date 04/03/2015)  

Fintona- 01235 (estimated clear date 04/03/2015)

Llanarh- 01545 (estimated clear date 04/03/2015)

Biddulph - 01782 (estimated clear date 04/03/2015)

Minster Sheppey - 01795 (estimated clear date 04/03/2015)

Llanybydder- 01570 (estimated clear date 04/03/2015)

Newtownbutler- 02867 (estimated clear date 04/03/2015)

Workington - 01900 (estimated clear date 04/03/2015)

Clun- 01588 (estimated clear date 03/03/2015)

Crymych- 01239 (estimated clear date 03/03/2015)

West Ayton- 01723 (estimated clear date 03/03/2015)

Canterbury- 01227 (estimated clear date 03/03/2015)

Willaston- 01270 (estimated clear date 03/03/2015)

Enniskillen- 01268 (estimated clear date 03/03/2015)

Kirriemuir- 01575 (estimated clear date 03/03/2015)

Manorbier- 01834 (estimated clear date 03/03/2015)

Connahs Quay- 01244 (estimated clear date 03/03/2015)

Ballynahinch - 02897 (estimated clear date 02/03/2015)

Haverfordwest - 01437 (estimated clear date 02/03/2015)

Worthing Swandean- 01903 (estimated clear date 02/03/2015)

Veryan- 01872 (estimated clear date 02/03/2015)

Alfreston - 01323 (estimated clear date 02/03/2015)

Maghera- 02879 (estimated clear date 02/03/2015)

Narberth - 01834 (estimated clear date 02/03/2015)

Crowborough- 01892 (estimated clear date 02/03/2015)

Ambleside- 01539 (estimated clear date 02/03/2015)

Chatburn - 01200 (estimated clear date 02/03/2015)

Tamworth - 01827 (estimated clear date 02/03/2015)

Please revisit this page for further update

ongoing

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...

There may be a quicker way...

Online tools

Follow the same steps online as our call centre agents:

Chat with us online

It's often quicker. We can even fix problems on your PC while you watch.
Start an instant chat session:

For an email problem, start an instant online chat session now
It's often quicker and we can even take control of your computer to sort out your problem while you watch.

Please wait...