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We currently have 5 ongoing issues and 10 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Wed 20/05/2015 at 07:14 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Cregagh- 02920  (estimated clear date 27/05/2015)

Hartlepool- 01429 (estimated clear date 27/05/2015)

South Clapham- 0203, 0207, 0208 (estimated clear date 26/05/2015)

Kirkwall- 01856 (estimated clear date 26/05/2015)

East Stoke- 01636 (estimated clear date 26/05/2015)

Talybont- 01970 (estimated clear date 26/05/2015)

Bassett- 02380, 02381 (estimated clear date 26/05/2015)

Burgess Hill- 01444 (estimated clear date 26/05/2015)

Bishops Castle- 01588 (estimated clear date 26/05/2015)

Clogher- 02885 (estimated clear date 26/05/2015)

Bleasby- 01636 (estimated clear date 26/05/2015)

Alderton- 01242 (estimated clear date 26/05/2015)

Roath - 02920, 02921, 02922 (estimated clear date 26/05/2015)

Headless Cross - 01527 (estimated clear date 26/05/2015)

Hillside - 0121, 01674  (estimated clear date 25/05/2015)

Larbert - 01324 (estimated clear date 25/05/2015)

Terrington St Clements - 01553 (estimated clear date 25/05/2015)

Bromley - 0203, 0208 (estimated clear date 25/05/2015)

Alvaston - 01332 (estimated clear date 25/05/2015)

Moorhill - 02380, 02381 (estimated clear date 25/05/2015)

Culverhouse - 02920, 02921 (estimated clear date 25/05/2015)

Dolwyddelan- 01690 (estimated clear date 22/05/2015)

Enniskillen- 01268 (estimated clear date 22/05/2015)

Bromborough- 0151 (estimated clear date 22/05/2015)

Newry- 02830 (estimated clear date 22/05/2015)

Sittingbourne- 01795 (estimated clear date 22/05/2015)

Quidenham- 01953 (estimated clear date 22/05/2015)

Cuckoo Oak- 01952 (estimated clear date 22/05/2015)

Godalming- 01483 (estimated clear date 22/05/2015)

Bognor Regis- 01243 (estimated clear date 22/05/2015)

Roath- 02920, 02921, 02922 (estimated clear date 22/05/2015)

Nantglyn- 01745 (estimated clear date 22/05/2015)

Sittingbourne - 01795 (estimated clear date 22/05/2015)

Please revisit this page for further updates.












Ongoing
Fri 22/05/2015 at 07:38 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 22/05/2015 at 07:36 Broadband problem in the Lamington area Dialling codes affected: 01899

Dialling codes affected: 01899

Impacting service since 19/05/2015 10:13

We're really sorry but we've got a problem at the moment in the Lamington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:02
Fri 22/05/2015 at 07:20 BT Infinity problem in the Langside area Dialling codes affected: 0141

Dialling codes affected: 0141

Impacting service since 22/05/2015 06:11

We're really sorry but we've got a problem at the moment in the Langside area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:11
Fri 22/05/2015 at 09:06 BT Infinity problem in the Kentish Town area Dialling codes affected: 01234, 0203, 0207, 0208

Dialling codes affected: 01234, 0203, 0207, 0208 

Impacting service since 22/05/2015 07:56

We're really sorry but we've got a problem at the moment in the Kentish Town area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:56
Date & Time Resolved issues 10 Details Time resolved
Thu 21/05/2015 at 07:49 BT Infinity problem in the Cowbridge area. Dialling codes affected: 01446

Dialling codes affected: 01446

We've fixed the problem in the Cowbridge area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 21/05/2015 at 07:46 BT Infinity problem in the Hatfield area. Dialling codes affected: 01707

Dialling codes affected: 01707

We've fixed the problem in the Hatfield area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 21/05/2015 at 15:21
Thu 21/05/2015 at 07:53 Broadband problem in the Ramsden Heath area Dialling codes affected: 01268

Dialling codes affected: 01268

We've fixed the problem in the Ramsden Heath area so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 21/05/2015 at 10:04
Thu 21/05/2015 at 07:53 Broadband problem in the Turves area Dialling codes affected: 01733

Dialling codes affected: 01733

We've fixed the problem in the Turves area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 21/05/2015 at 10:38
Thu 21/05/2015 at 07:51 BT Infinity problem in the Connahs Quay area Dialling codes affected: 01244

Dialling codes affected: 01244

We've fixed the problem in the Connahs Quay area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 21/05/2015 at 15:30
Fri 22/05/2015 at 07:37 BT Infinity problem in the Stratford area Dialling codes affected: 0203, 0208

Dialling codes affected:  0203, 0208

We've fixed the problem in the Stratford area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 22/05/2015 at 08:48
Thu 21/05/2015 at 14:23 BT Infinity problem for the Cobham area Dialling codes affected: 01932

Dialling codes affected: 01932

We've fixed the problem in the Cobham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 21/05/2015 at 18:12
Thu 21/05/2015 at 14:56 BT Infinity problem in the West Drayton area Dialling codes affected: 01895

Dialling codes affected: 01895

We've fixed the problem in the West Drayton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 21/05/2015 at 15:38
Thu 21/05/2015 at 17:04 Broadband problem in the Widegates area Dialling codes affected: 01503

Dialling codes affected: 01503

We've fixed the problem in the Widegates area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 21/05/2015 at 17:22
Thu 21/05/2015 at 18:27 Broadband problem in the Landrake area Dialling codes affected: 01752

Dialling codes affected: 01752

We've fixed the problem in the Landrake area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 21/05/2015 at 18:41

Phone Line

We currently have 4 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Wed 20/05/2015 at 07:14 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Cregagh- 02920  (estimated clear date 27/05/2015)

Hartlepool- 01429 (estimated clear date 27/05/2015)

South Clapham- 0203, 0207, 0208 (estimated clear date 26/05/2015)

Kirkwall- 01856 (estimated clear date 26/05/2015)

East Stoke- 01636 (estimated clear date 26/05/2015)

Talybont- 01970 (estimated clear date 26/05/2015)

Bassett- 02380, 02381 (estimated clear date 26/05/2015)

Burgess Hill- 01444 (estimated clear date 26/05/2015)

Bishops Castle- 01588 (estimated clear date 26/05/2015)

Clogher- 02885 (estimated clear date 26/05/2015)

Bleasby- 01636 (estimated clear date 26/05/2015)

Alderton- 01242 (estimated clear date 26/05/2015)

Roath - 02920, 02921, 02922 (estimated clear date 26/05/2015)

Headless Cross - 01527 (estimated clear date 26/05/2015)

Hillside - 0121, 01674  (estimated clear date 25/05/2015)

Larbert - 01324 (estimated clear date 25/05/2015)

Terrington St Clements - 01553 (estimated clear date 25/05/2015)

Bromley - 0203, 0208 (estimated clear date 25/05/2015)

Alvaston - 01332 (estimated clear date 25/05/2015)

Moorhill - 02380, 02381 (estimated clear date 25/05/2015)

Culverhouse - 02920, 02921 (estimated clear date 25/05/2015)

Dolwyddelan- 01690 (estimated clear date 22/05/2015)

Enniskillen- 01268 (estimated clear date 22/05/2015)

Bromborough- 0151 (estimated clear date 22/05/2015)

Newry- 02830 (estimated clear date 22/05/2015)

Sittingbourne- 01795 (estimated clear date 22/05/2015)

Quidenham- 01953 (estimated clear date 22/05/2015)

Cuckoo Oak- 01952 (estimated clear date 22/05/2015)

Godalming- 01483 (estimated clear date 22/05/2015)

Bognor Regis- 01243 (estimated clear date 22/05/2015)

Roath- 02920, 02921, 02922 (estimated clear date 22/05/2015)

Nantglyn- 01745 (estimated clear date 22/05/2015)

Sittingbourne - 01795 (estimated clear date 22/05/2015)

Please revisit this page for further updates.












Ongoing
Fri 22/05/2015 at 07:38 Telephone problem in the Bordon area Dialling codes affected: 01420

Dialling codes affected:  01420

Impacting service since 19/05/2015 10:06

We're really sorry but we've got a problem at the moment in the Bordon area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:35
Fri 22/05/2015 at 07:37 BT Telephony problem in the Sittingbourne area Dialling codes affected: 01795

Dialling codes affected: 01795

Impacting service since 19/05/2015 09:30

We're really sorry but we've got a problem at the moment in the Sittinbourne area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:05
Fri 22/05/2015 at 07:37 BT Telephony problem in the Stratton On Fosse area Dialling codes affected: 01761

Dialling codes affected: 01761

Impacting service since 20/05/2015 14:00

We're really sorry but we've got a problem at the moment in the Stratton On Fosse area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Date & Time Resolved issues 1 Details Time resolved
Fri 22/05/2015 at 07:37 BT Telephony problem in the Sydenham area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208 

We've fixed the problem in the Sydenham  area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Fri 22/05/2015 at 09:03

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