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We currently have 4 ongoing issues and 13 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Thu 17/04/2014 at 00:20 BT Infinity problem in the Cateram area Dialling codes affected: 018833

Dialling codes affected: 018833

Impacting service since 16/04/2014 10:31

We're really sorry but we've got a problem at the moment in the Cateram area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further update

18:00
Thu 17/04/2014 at 02:06 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Templecombe - 01963 (estimated clear date 22/04/2014)

Toomebridge - 02879 (estimated clear date 22/04/2014)

Pumpsaint - 01558 (estimated clear date 22/04/2014)

Puttenham - 01483 (estimated clear date 22/04/2014)

Audley - 01782 (estimated clear date 22/04/2014)

Huntingdon - 01480 (estimated clear date 22/04/2014)

Bridge Of  Earn - 01738 (estimated clear date 22/04/2014)

Yelverton - 01822 (estimated clear date 22/04/2014)

Halifax - 01422 (estimated clear date 22/04/2014)

Killearn - 01360 (estimated clear date 22/04/2014)

Woodbridge - 01394 (estimated clear date 22/04/2014)

Messelburgh - 0131 (estimated clear date 22/04/2014)

Wheathill - 01963 (estimated clear date 22/04/2014)

Cross Houses - 01743 (estimated clear date 22/04/2014)

Hindhead - 01428 (estimated clear date 18/04/2014)

Trumpet - 0153167 (estimated clear date 18/04/2014)

Clay Cross - 01246 (estimated clear date 18/04/2014)

Wandsworth - 0203, 0207, 0208 (estimated clear date 18/04/2014)

Lyonshall - 0154434 (estimated clear date 18/04/2014)

Aberdeen Culter - 0122473 (estimated clear date 18/04/2014)

Fordhouses - 01902 (estimated clear date 18/04/2014)

Ballycastle - 0282076 (estimated clear date 18/04/2014)

Catforth - 0177269 (estimated clear date 18/04/2014)

Sailsbury - 01722 (estimated clear date 18/04/2014)

Basford - 0115 (estimated clear date 18/04/2014)

Lowestoft - 01502 (estimated clear date 18/04/2014)

Bayswater - 020322, 020350, 020353, 0203356, 020703, 020722, 020759, 0207745 (estimated clear date 18/04/2014)

Barking 0208 (estimated clear date 18/04/2014)

Crownthorne 01344 (estimated clear 18/04/2014)

Moulton - 01604 (estimated clear 17/04/2014)

Hammersmith - 0206, 02074, 02079, 02082, 02083, 02084, 02085, 02086, 02087, 02088, 02089  (estimated clear 17/04/2014)

St Athan - 01446 (estimated clear 17/04/2014)

Tenby - 01834 (estimated clear 17/04/2014)

Maghera - 02879 (estimated clear 17/04/2014)

Acton - 0203,0208 (estimated clear date 17/04/2014)

Annebank - 0129252 (estimated clear date 17/04/2014)

Connahs Quay - 01244 (estimated clear date 17/04/2014)

Please revisit this page for further updates.

Ongoing
Thu 17/04/2014 at 02:34 BT Broadband problem in the Seacroft area Dialling codes affected: 0113

Dialling codes affected: 0113

Impacting service since 16/04/2014 09:30

We're really sorry but we've got a problem at the moment in the Seacroft area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

18:00
Thu 17/04/2014 at 11:37 Broadband problem in the Bayford area Dialling codes affected: 01992

Dialling codes affected: 01992

Impacting service since 17/04/2014 11:32

We're really sorry but we've got a problem at the moment in the Bayford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Date & Time Resolved issues 13 Details Time resolved
Wed 16/04/2014 at 00:51 Broadband problem in the Ropley and Alresford area Dialling codes affected: 01962

Dialling codes affected: 01962

Impacting service since: 14/04/2014 14:50

We've fixed the problem in the Ropley and Alresford area so your broadband should now be working. If it isn't, try restarting your modem or router.

.

Wed 16/04/2014 at 20:47
Wed 16/04/2014 at 10:22 BT Broadband problem in the Blyth area Dialling codes affected: 01670,01909

Dialling codes affected: 01670,01909

Impacting service since 16/04/2014 10:22

We've fixed the problem in the Blyth area so your broadband should now be working. If it isn't, try restarting your modem or router.

.

Wed 16/04/2014 at 21:34
Wed 16/04/2014 at 14:12 Broadband problem in Rothesay area Dialling codes affected: 01700

Dialling codes affected: 01700

Impacting service since 16/04/2014 14:09

We've fixed the problem in the Rothesay area so your broadband should now be working. If it isn't, try restarting your modem or router

Wed 16/04/2014 at 19:56
Wed 16/04/2014 at 14:23 Broadband problem in the Irvine Bourtree area Dialling codes affected: 01369, 01475, 01505, 01700

Dialling codes affected:  01369, 01475, 01505, 01700

Impacting service since 16/04/2014 14:20

We've fixed the problem in the Irvine Bourtree area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 16/04/2014 at 18:08
Wed 16/04/2014 at 17:37 BT Broadband problem in the Carstairs area Dialling codes affected: 01555

Dialling codes affected: 01555

Impacting service since 16/04/2014 17:35

We've fixed the problem in the Carstairs area so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 17/04/2014 at 00:16
Wed 16/04/2014 at 21:02 BT Broadband problem in the Inverness area Dialling codes affected: 01463

Dialling codes affected: 01463

Impacting service since 16/04/2014 20:40 

We've fixed the problem in the Inverness area so your broadband should now be working. If it isn't, try restarting your modem or router.

 

Wed 16/04/2014 at 22:17
Wed 16/04/2014 at 21:17 BT Infinity problem in the Faraday area Dialling codes affected: 01903 & 0207

Dialling codes affected: 01903 & 0207

Impacting service since 16/04/2014 20:55

We've fixed the problem in the Faraday area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 16/04/2014 at 22:47
Thu 17/04/2014 at 00:15 BT Broadband problem in the Aberdeen area Dialling codes affected: Multiple dailing codes

Dialling codes affected: Multiple dailing codes

Impacting service since 16/04/2014 09:50

We've fixed the problem in the Aberdeen area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 17/04/2014 at 01:27
Thu 17/04/2014 at 08:09 BT Broadband problem in the Bccles area Dialling codes affected: 0161


Dialling codes affected: 0161

Impacting service since 17/04/2014 08:05

We've fixed the problem in the Beccles area so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 17/04/2014 at 11:48
Thu 17/04/2014 at 08:33 BT Infinity problem in the Bedford area Dialling codes affected: 01234

Dialling codes affected: 01234
We've fixed the problem in the Bedford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 17/04/2014 at 09:01
Thu 17/04/2014 at 08:59 BT Infinity problem in the Blyth area Dialling codes affected: 01670

Dialling codes affected: 01670

We've fixed the problem in the Blyth area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 17/04/2014 at 14:31
Thu 17/04/2014 at 10:58 BT Infinity problem in the Market Harborough area Dialling codes affected: 01858

Dialling codes affected: 01858

Impacting service since 17/04/2014 10:47

We've fixed the problem in the Market Harborough area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 17/04/2014 at 12:44
Thu 17/04/2014 at 12:31 BT Infinity problem in the Telford Wellington area Dialling codes affected: 01823, 01952

Dialling codes affected: 01823, 01952

Impacting service since 17/04/2014 12:27

We've fixed the problem in the Telford Wellington area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 17/04/2014 at 15:56

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Thu 17/04/2014 at 02:06 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Templecombe - 01963 (estimated clear date 22/04/2014)

Toomebridge - 02879 (estimated clear date 22/04/2014)

Pumpsaint - 01558 (estimated clear date 22/04/2014)

Puttenham - 01483 (estimated clear date 22/04/2014)

Audley - 01782 (estimated clear date 22/04/2014)

Huntingdon - 01480 (estimated clear date 22/04/2014)

Bridge Of  Earn - 01738 (estimated clear date 22/04/2014)

Yelverton - 01822 (estimated clear date 22/04/2014)

Halifax - 01422 (estimated clear date 22/04/2014)

Killearn - 01360 (estimated clear date 22/04/2014)

Woodbridge - 01394 (estimated clear date 22/04/2014)

Messelburgh - 0131 (estimated clear date 22/04/2014)

Wheathill - 01963 (estimated clear date 22/04/2014)

Cross Houses - 01743 (estimated clear date 22/04/2014)

Hindhead - 01428 (estimated clear date 18/04/2014)

Trumpet - 0153167 (estimated clear date 18/04/2014)

Clay Cross - 01246 (estimated clear date 18/04/2014)

Wandsworth - 0203, 0207, 0208 (estimated clear date 18/04/2014)

Lyonshall - 0154434 (estimated clear date 18/04/2014)

Aberdeen Culter - 0122473 (estimated clear date 18/04/2014)

Fordhouses - 01902 (estimated clear date 18/04/2014)

Ballycastle - 0282076 (estimated clear date 18/04/2014)

Catforth - 0177269 (estimated clear date 18/04/2014)

Sailsbury - 01722 (estimated clear date 18/04/2014)

Basford - 0115 (estimated clear date 18/04/2014)

Lowestoft - 01502 (estimated clear date 18/04/2014)

Bayswater - 020322, 020350, 020353, 0203356, 020703, 020722, 020759, 0207745 (estimated clear date 18/04/2014)

Barking 0208 (estimated clear date 18/04/2014)

Crownthorne 01344 (estimated clear 18/04/2014)

Moulton - 01604 (estimated clear 17/04/2014)

Hammersmith - 0206, 02074, 02079, 02082, 02083, 02084, 02085, 02086, 02087, 02088, 02089  (estimated clear 17/04/2014)

St Athan - 01446 (estimated clear 17/04/2014)

Tenby - 01834 (estimated clear 17/04/2014)

Maghera - 02879 (estimated clear 17/04/2014)

Acton - 0203,0208 (estimated clear date 17/04/2014)

Annebank - 0129252 (estimated clear date 17/04/2014)

Connahs Quay - 01244 (estimated clear date 17/04/2014)

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issue 1 Details Time resolved
Thu 17/04/2014 at 04:44 Telephone problem in the Scotter area Dialling codes affected: 01724

Dialling codes affected: 01724

Impacting service since 17/04/2014 04:32

We've fixed the problem in the Scotter area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 17/04/2014 at 05:03

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