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We currently have 6 ongoing issues and 6 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Tue 02/09/2014 at 00:04 BT Infinity problem in the Fazeley area Dialling codes affected: 01827

Dialling codes affected: 01827

Impacting service since 01/09/2014 10:34

We're really sorry but we've got a problem at the moment in the Fazeley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Tue 02/09/2014 at 00:08 BT Infinity problem in the Portslade area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 01/08/2014 02:23

We're really sorry but we've got a problem at the moment in the Portslade area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Tue 02/09/2014 at 00:09 BT Broadband problem in the Burgh Heath area Affecting dialling code: 01737

Impacting since: 01/09/2014  11:17

Dialling codes affected: 01737

We're really sorry but we've got a problem at the moment in the Burgh Heath area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Tue 02/09/2014 at 00:10 BT Broadband problem in the Harpenden area Affetcing dialling code: 01582

Impacting since 01/09/2014 14:34

Dialling codes affected: 01582

We're really sorry but we've got a problem at the moment in the Harpenden area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Tue 02/09/2014 at 00:11 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

East Stoke- 0151 (estimated clear date 05/09/2014)

Wood Street - 0203, 0207 (estimated clear date 04/09/2014)

Pangbourne - 01183 (estimated clear date 04/09/2014)

Tiptree - 01621 (estimated clear date 04/09/2014)

Colwall - 01684 (estimated clear date 04/09/2014)

Desford - 01455 (estimated clear date 04/09/2014)

Brooke - 01508 (estimated clear date 04/09/2014)

Haddenham - 01353 (estimated clear date 03/09/2014)

Ballinamallard - 02866 (estimated clear date 03/09/2014)

Basingstoke - 01256 (estimated clear date 03/09/2014)

Montford Bridge - 01743 (estimated clear date 03/09/2014)                       

Bell - 0141 (estimated clear date 03/09/2014)

Amman Valley - 01269 (estimated clear date 03/09/2014)

Guildford - 01483 (estimated clear date 03/09/2014)

Hornchurch - 01708 (estimated clear date 03/09/2014)

Kilkhampton - 01288 (estimated clear date 03/09/2014)

Maesycrugiau - 01559 (estimated clear date 03/09/2014)

Hadleigh - 01702 (estimated clear date 03/09/2014)

Please revisit this page for further updates.






Ongoing
Tue 02/09/2014 at 06:25 BT Infinity problem in the Thanet area Affecting dialling code: 01843

Impacting since 02/09/2014 05:52

Dialling codes affected: 01843

We're really sorry but we've got a problem at the moment in the Thanet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Date & Time Resolved issues 6 Details Time resolved
Mon 01/09/2014 at 00:18 Broadband problem in the Staindrop area Dialling codes affected: 01833

Dialling codes affected: 01833

Impacting service since 30/08/2014 12:52

We've fixed the problem in the Staindrop area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 01/09/2014 at 10:14
Mon 01/09/2014 at 00:52 Bt Infinity problem in the Moss Side area Dialling codes affected: 01612, 01613, 01614, 01616, 01617, 01618 & 01619

Dialling codes affected: 01612, 01613, 01614, 01616, 01617, 01618 & 01619

Impacting service since 28/08/2014 08:35

We've fixed the problem in the Moss Side area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 01/09/2014 at 10:10
Mon 01/09/2014 at 04:33 BT Infinity problem in the Linthorpe area Dialling codes affected: 01642

Dialling codes affected: 01642 

We've fixed the problem in the Linthorpe area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 01/09/2014 at 15:03
Mon 01/09/2014 at 09:42 BT Infinity problem in the Newtonards area Dialling codes affected: 02891

Dialling codes affected:  02891

Impacting service since  01/09/2014 09:28

We've fixed the problem in the Newtownards area so your BT Infinity should now be working. If it isn't, try restarting your router.

 

Mon 01/09/2014 at 17:44
Mon 01/09/2014 at 12:53 BT Broadband problem in the Stone area Dialling codes affected: 01296

Dialling codes affected: 01296

We've fixed the problem in the Stone area so your broadband should now be working. If it isn't, try restarting your modem or router

Mon 01/09/2014 at 13:00
Tue 02/09/2014 at 03:10 BT Infinity problem in the Woodbridge area Affecting dialling code: 01394

Impacting since 02/09/2014 03:03

Dialling codes affected: 01394

We've fixed the problem in the Woodbridge area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Tue 02/09/2014 at 04:59

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Tue 02/09/2014 at 00:11 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

East Stoke- 0151 (estimated clear date 05/09/2014)

Wood Street - 0203, 0207 (estimated clear date 04/09/2014)

Pangbourne - 01183 (estimated clear date 04/09/2014)

Tiptree - 01621 (estimated clear date 04/09/2014)

Colwall - 01684 (estimated clear date 04/09/2014)

Desford - 01455 (estimated clear date 04/09/2014)

Brooke - 01508 (estimated clear date 04/09/2014)

Haddenham - 01353 (estimated clear date 03/09/2014)

Ballinamallard - 02866 (estimated clear date 03/09/2014)

Basingstoke - 01256 (estimated clear date 03/09/2014)

Montford Bridge - 01743 (estimated clear date 03/09/2014)                       

Bell - 0141 (estimated clear date 03/09/2014)

Amman Valley - 01269 (estimated clear date 03/09/2014)

Guildford - 01483 (estimated clear date 03/09/2014)

Hornchurch - 01708 (estimated clear date 03/09/2014)

Kilkhampton - 01288 (estimated clear date 03/09/2014)

Maesycrugiau - 01559 (estimated clear date 03/09/2014)

Hadleigh - 01702 (estimated clear date 03/09/2014)

Please revisit this page for further updates.






Ongoing

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