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We currently have 12 ongoing issues and 13 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 12 Details Estimated time to resolve
Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Llandegla - 01978 (estimated clear 01/12/2014)

Llanuwchllyn - 01678 (estimated clear 01/12/2014)

Amman Valley - 01269 (estimated clear 01/12/2014)

Rossett - 01244 (estimated clear 01/12/2014)

South Harrow - 0203, 0207, 0208 (estimated clear 01/12/2014)

Horsham - 014032, 014037 (estimated clear 28/11/2014)

Inverness Macdhui 01463 - (estimated clear 28/11/2014)

Killyleague 02844- (estimated clear 28/11/2014)

Woolhampton 01183 - (estimated clear 28/11/2014)

Fintona - 02882 (estimated clear 28/11/2014)

Halstead - 01787 (estimated clear 28/11/2014)

Treffgarne - 01437 (estimated clear 28/11/2014)

Manaton - 01647 (estimated clear 28/11/2014)

Chapmanslade - 01373 (estimated clear 28/11/2014)

Llandyssul - 01559 (estimated clear 28/11/2014)

Larbert - 01324 (estimated clear 28/11/2014)

Somersham - 01487 (estimated clear 27/11/2014)

Bath Kingsmead - 01225 (estimated clear 27/11/2014)

Larbert - 01324 (estimated clear 27/11/2014)

Llanbedrog - 01758 (estimated clear 27/11/2014)

Painswick - 01452 (estimated clear 27/11/2014)

Greenwich - 0203, 0207, 0209 (estimated clear 27/11/2014)

Hillsborough - 02892 (estimated clear 27/11/2014)

Bowes Park - 0203, 0207, 0208 (estimated clear 26/11/2014)

Constantine - 01326 (estimated clear 26/11/2014)

Bodorgan - 01407 (estimated clear date 26/11/2014)

Dymchurch - 01303 (estimated clear date 26/11/2014)

Wheathampstead - 01582  (estimated clear date 26/11/2014)

Ballycastle - 02820  (estimated clear date 26/11/2014)

Swindon - 01796  (estimated clear date 26/11/2014)

Garelochhead - 01436 (estimated clear date 26/11/2014)

Wootton - 01469 (estimated clear date 26/11/2014)

Aspatria - 01697 (estimated clear date 26/11/2014)

Ruabon - 01978 (estimated clear date 26/11/2014)

North Tawton - 01837 (estimated clear date 26/11/2014)

Cheltenham - 01242 (estimated clear date 26/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Ongoing
Wed 26/11/2014 at 01:20 BT Infinity problem in the Gorleston area Dialling codes affected: 01493

Dialling codes affected: 01493

Impacting service since 25/11/2014 20:29

We're really sorry but we've got a problem at the moment in the Gorleston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Wed 26/11/2014 at 08:41 BT Broadband problem in the Langside area Dialling codes affected: 0141

Dialling codes affected:  0141

Impacting service since 25/11/2014 11:15

We're really sorry but we've got a problem at the moment in the Langside area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Wed 26/11/2014 at 08:41 BT Infinity problem in the Longton area Dialling codes affected: 01328,01772,01782

Dialling codes affected: 01328,01772,01782

Impacting service since 25/11/2014 11:30

We're really sorry but we've got a problem at the moment in the Longton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Wed 26/11/2014 at 08:45 BT Infinity problem in the Swindon area Dialling codes affected: 01793

Dialling codes affected: 01793

Impacting service since 21/11/2014 21:35

We're really sorry but we've got a problem at the moment in the Swindon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Wed 26/11/2014 at 08:47 Broadband probelm in the High Wycombe area Dialling codes affected: 01494

Dialling codes affected: 01494

Impacting service since 25/11/2014 09:02

We're really sorry but we've got a problem at the moment in the High Wycombe area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


18:00
Wed 26/11/2014 at 08:48 BT Infinity problem in the Inverness Culloden area Dialling codes affected: 01463

Dialling codes affected: 01463

Impacting service since 25/11/2014 09:28

We're really sorry but we've got a problem at the moment in the Inverness Culloden area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Wed 26/11/2014 at 08:50 BT Broadband problem in the Kingsland Green area Dialling codes affected: 0207,0203,0208

Dialling codes affected: 0207,0203,0208

Impacting service since 25/11/2014
We're really sorry but we've got a problem at the moment in the Kingsland Green area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Wed 26/11/2014 at 12:09 BT Infinity problem in the Vauxhall area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since: 26/11/2014 11:49

We're really sorry but we've got a problem at the moment in the Vauxhall area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Wed 26/11/2014 at 12:32 BT Infinity problem in the Knutsford area Dialling codes affected: 01565

Dialling codes affected: 01565

Impacting service since 26/11/2014 12:21

We're really sorry but we've got a problem at the moment in the Knutsford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Wed 26/11/2014 at 13:31 Broadband problem in the Stalham area Dialling codes affected: 01692

Dialling codes affected: 01692

Impacting service since 26/11/2014 12:07

We're really sorry but we've got a problem at the moment in the Stalham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Wed 26/11/2014 at 14:40 BT Broadband problem in the Lee Green area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208 

Impacting service since 26/11/2014 14:24

We're really sorry but we've got a problem at the moment in the Lee Green area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Date & Time Resolved issues 13 Details Time resolved
Tue 25/11/2014 at 10:45 BT Broadband problem in the Scarisbrick area Dialling codes affected: 01704

Dialling codes affected: 01704

We've fixed the problem in the Scarisbrick area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 26/11/2014 at 03:04
Tue 25/11/2014 at 12:16 BT Broadband problem in the Dethick area Dialling codes affected: 01629

Dialling codes affected: 01629

We've fixed the problem in the Dethick area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 25/11/2014 at 22:48
Tue 25/11/2014 at 12:41 BT Broadband problem in the Aberdeen North area Dialling codes affected: 01224

Dialling codes affected: 01224

We've fixed the problem in the Aberdeen North area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 25/11/2014 at 13:23 BT Infinity problem in the Erdington area Dialling codes affected: 0121

Dialling codes affected: 0121

We've fixed the problem in the Erdington area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 25/11/2014 at 16:00
Tue 25/11/2014 at 13:46 BT Infinity problem in the Northallerton area Dialling codes affected: 01609

Dialling codes affected:  01609

We've fixed the problem in the Northallerton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 25/11/2014 at 17:23
Tue 25/11/2014 at 13:58 BT Infinity problem in the Galashiels area Dialling codes affected: 01896

Dialling codes affected:  01896

We've fixed the problem in the Galashiels area so your BT Infinity should now be working. If it isn't, try restarting your router.


Tue 25/11/2014 at 17:30
Tue 25/11/2014 at 18:44 BT Broadband problem in the Aghadowey area Dialling codes affected: 02870

Dialling codes affected: 02870

We've fixed the problem in the Aghadowey area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 25/11/2014 at 22:50
Wed 26/11/2014 at 01:15 Broadband problem in the Midlands area Dialling codes affected: multiple in the Midlands area

Dialling codes affected: multiple in the Midlands area

We've fixed the problem in the Midlands area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 26/11/2014 at 02:52
Wed 26/11/2014 at 08:46 BT Infinity problem in the Langley Mill area Dialling codes affected: 01773

Dialling codes affected: 01773

We've fixed the problem in the Langley Mill area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 26/11/2014 at 09:45
Wed 26/11/2014 at 08:49 BT Infinity problem in the Summertown area Dialling codes affected: 01865

Dialling codes affected: 01865

We've fixed the problem in the Summertown area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 26/11/2014 at 11:48
Wed 26/11/2014 at 09:51 BT Broadband problem in the Tow Law area Dialling codes affected: 01388

Dialling codes affected: 01388

We've fixed the problem in the Tow Law area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 26/11/2014 at 10:03
Wed 26/11/2014 at 09:55 Broadband problem in the Amisfield area Dialling codes affected: 01387

Dialling codes affected: 01387

We've fixed the problem in the Amisfield area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 26/11/2014 at 11:34
Wed 26/11/2014 at 12:56 Broadband problem in the Rock Ferry area Dialling codes affected: 0151

Dialling codes affected: 0151

Impacting service since 26/11/2014 11:18

We've fixed the problem in the Rock Ferry area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 26/11/2014 at 13:24

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Llandegla - 01978 (estimated clear 01/12/2014)

Llanuwchllyn - 01678 (estimated clear 01/12/2014)

Amman Valley - 01269 (estimated clear 01/12/2014)

Rossett - 01244 (estimated clear 01/12/2014)

South Harrow - 0203, 0207, 0208 (estimated clear 01/12/2014)

Horsham - 014032, 014037 (estimated clear 28/11/2014)

Inverness Macdhui 01463 - (estimated clear 28/11/2014)

Killyleague 02844- (estimated clear 28/11/2014)

Woolhampton 01183 - (estimated clear 28/11/2014)

Fintona - 02882 (estimated clear 28/11/2014)

Halstead - 01787 (estimated clear 28/11/2014)

Treffgarne - 01437 (estimated clear 28/11/2014)

Manaton - 01647 (estimated clear 28/11/2014)

Chapmanslade - 01373 (estimated clear 28/11/2014)

Llandyssul - 01559 (estimated clear 28/11/2014)

Larbert - 01324 (estimated clear 28/11/2014)

Somersham - 01487 (estimated clear 27/11/2014)

Bath Kingsmead - 01225 (estimated clear 27/11/2014)

Larbert - 01324 (estimated clear 27/11/2014)

Llanbedrog - 01758 (estimated clear 27/11/2014)

Painswick - 01452 (estimated clear 27/11/2014)

Greenwich - 0203, 0207, 0209 (estimated clear 27/11/2014)

Hillsborough - 02892 (estimated clear 27/11/2014)

Bowes Park - 0203, 0207, 0208 (estimated clear 26/11/2014)

Constantine - 01326 (estimated clear 26/11/2014)

Bodorgan - 01407 (estimated clear date 26/11/2014)

Dymchurch - 01303 (estimated clear date 26/11/2014)

Wheathampstead - 01582  (estimated clear date 26/11/2014)

Ballycastle - 02820  (estimated clear date 26/11/2014)

Swindon - 01796  (estimated clear date 26/11/2014)

Garelochhead - 01436 (estimated clear date 26/11/2014)

Wootton - 01469 (estimated clear date 26/11/2014)

Aspatria - 01697 (estimated clear date 26/11/2014)

Ruabon - 01978 (estimated clear date 26/11/2014)

North Tawton - 01837 (estimated clear date 26/11/2014)

Cheltenham - 01242 (estimated clear date 26/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Ongoing

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