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We currently have 7 ongoing issues and 9 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 7 Details Estimated time to resolve
Sat 30/08/2014 at 00:46 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.                

Amman Valley - (estimated clear date 03/09/2014)

Guildford - 01483 (estimated clear date 03/09/2014)

Hornchurch - 01708 (estimated clear date 03/09/2014)

Kilkhampton - 01288 (estimated clear date 03/09/2014)

Maesycrugiau - 01559 (estimated clear date 03/09/2014)

Hadleigh - 01702 (estimated clear date 03/09/2014)

Warrenpoint - 02841 (estimated clear date 02/09/2014)

Bromyard - 01885  (estimated clear date 02/09/2014)

Pill - 01275 (estimated clear date 02/09/2014)

Camrose - 01437 (estimated clear date 02/09/2014)

Wallop - 01264 (estimated clear date 02/09/2014)

Stratford - 0203 (estimated clear date 31/08/2014)

Coads Green - 01566 (estimated clear date 31/08/2014)

Barnet - 0203, 0208 (estimated clear date 31/08/2014)

Tottington - 01204 (estimated clear date 31/08/2014)

Please revisit this page for further updates.






Ongoing
Sat 30/08/2014 at 00:48 BT Infinity problem in the Killingworth area Dialling codes affected: 01912 & 01916

Dialling codes affected: 01912, 01916

Impacting service since 20/08/2014 19:03

We're really sorry but we've got a problem at the moment in the Killngworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:00
Sat 30/08/2014 at 00:50 BT Infinity problem in the Meadowfield area Dialling codes affected: 0191

Dialling codes affected: 0191

Impacting service since 21/08/2014 06:42

We're really sorry but we've got a problem at the moment in the Meadowfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:00
Sat 30/08/2014 at 07:42 BT Infinity problem in the Prescot area Dialling codes affected: 0151

Dialling codes affected: 0151

Impacting service since 30/08/2014 07:35

We're really sorry but we've got a problem at the moment in the Prescot area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:00
Sat 30/08/2014 at 12:52 Broadband problem in the Staindrop area Dialling codes affected: 01833

Dialling codes affected: 01833

Impacting service since 30/08/2014 12:52

We're really sorry but we've got a problem at the moment in the Staindrop area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

16:00
Sat 30/08/2014 at 13:38 BT Infinity problem in the Bearwood area Dialling codes affected: 0121

Dialling codes affected: 0121

Impacting service since 30/08/2014 13:37

We're really sorry but we've got a problem at the moment in the Bearwood area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:00
Sat 30/08/2014 at 14:29 Bt Infinity problem in the Smethwick area Dialling codes affected: 0121

Dialling codes affected: 0121


Impacting service since 30/08/2014 14:21


We're really sorry but we've got a problem at the moment in the Smethwick area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:21
Date & Time Resolved issues 9 Details Time resolved
Fri 29/08/2014 at 00:18 BT Infinity problem in the Stechford area Affecting dialling code: 0121

Impacting since 26/08/2014 22:35

We've fixed the problem in the Stechford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 29/08/2014 at 22:20
Fri 29/08/2014 at 12:35 Broadband problem in the Lochavich area Dialling codes affected: 01866

Dialling codes affected: 01866

We've fixed the problem in the Lochavich area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 29/08/2014 at 21:29
Fri 29/08/2014 at 17:30 Broadband problem in the Birmingham area Dialling codes affected: 01952

Dialling codes affected: 01952

Impacting service since 29/08/2014 17:18

We've fixed the problem in the Birmingham area so your broadband should now be working. If it isn't, try restarting your modem or router.


Fri 29/08/2014 at 19:53
Sat 30/08/2014 at 00:49 BT Infinity problem in the Hawkinge area Dialling codes affected: 01303

Dialling codes affected: 01303

We've fixed the problem in the Hawkinge area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 30/08/2014 at 02:56
Sat 30/08/2014 at 01:13 BT Infinity problem in the Towcester area Dialling codes affected: 01327

Dialling codes affected: 01327

We've fixed the problem in the Towcester area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 30/08/2014 at 03:04
Sat 30/08/2014 at 02:49 Broadband problem in the Longworth area Dialling codes affected: 01865

Dialling codes affected: 01865

We've fixed the problem in the Longworth area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 30/08/2014 at 03:21
Sat 30/08/2014 at 03:25 Broadband problem in the Duston area Dialling codes affected: 01604

Dialling codes affected: 01604

We've fixed the problem in the Duston area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 30/08/2014 at 04:02
Sat 30/08/2014 at 05:32 Broadband problem in the Milton Keynes area Dialling codes affected: 01162, 01205, 01234, 01284, 01296, 01354, 01359, 01406, 01438, 01440, 01442, 01455, 01462, 01476, 01487, 01525, 01536, 01608, 01638, 01733, 01763, 01767, 01775, 01778, 01827, 01865, 01869, 01908, 01933, 01945, 01954

Dialling codes affected: 01162, 01205, 01234, 01284, 01296, 01354, 01359, 01406, 01438, 01440, 01442, 01455, 01462, 01476, 01487, 01525, 01536, 01608, 01638, 01733, 01763, 01767, 01775, 01778, 01827, 01865, 01869, 01908, 01933, 01945, 01954

We've fixed the problem in the Milton Keynes area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 30/08/2014 at 07:26
Sat 30/08/2014 at 12:59 Broadband problem in the Worcester area Dialling codes affected: 01905

Dialling codes affected: 01905

Impacting service since 30/08/2014 12:43

We've fixed the problem in the Worcester area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sat 30/08/2014 at 13:09

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sat 30/08/2014 at 00:46 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.                

Amman Valley - (estimated clear date 03/09/2014)

Guildford - 01483 (estimated clear date 03/09/2014)

Hornchurch - 01708 (estimated clear date 03/09/2014)

Kilkhampton - 01288 (estimated clear date 03/09/2014)

Maesycrugiau - 01559 (estimated clear date 03/09/2014)

Hadleigh - 01702 (estimated clear date 03/09/2014)

Warrenpoint - 02841 (estimated clear date 02/09/2014)

Bromyard - 01885  (estimated clear date 02/09/2014)

Pill - 01275 (estimated clear date 02/09/2014)

Camrose - 01437 (estimated clear date 02/09/2014)

Wallop - 01264 (estimated clear date 02/09/2014)

Stratford - 0203 (estimated clear date 31/08/2014)

Coads Green - 01566 (estimated clear date 31/08/2014)

Barnet - 0203, 0208 (estimated clear date 31/08/2014)

Tottington - 01204 (estimated clear date 31/08/2014)

Please revisit this page for further updates.






Ongoing
Date & Time Resolved issue 1 Details Time resolved
Fri 29/08/2014 at 11:50 Telephone problem in the Hyde problem Dialling codes affected: 01613

Dialling codes affected: 01613

We've fixed the problem in the Hyde area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Fri 29/08/2014 at 21:27

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