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We currently have 3 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Thu 24/04/2014 at 00:13 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.         

Hythe - 01303, 02380 & 02381 (estimated clear date 28/04/2014)

Peterborough - 01733 (estimated clear date 28/04/2014)

Swansea Tower - 01792 (estimated clear date 28/04/2014)

Washford - 0198464 (estimated clear date 28/04/2014)

Wandsworth - 0203, 0207 & 0208 (estimated clear date 26/04/2014)

East Harling - 01953 (estimated clear date 26/04/2014)

Ashurst - 02380 (estimated clear date 26/04/2014)

High Wycombe - 01494 (estimated clear date 25/04/2014)

Rushlake Green - 01435 (estimated clear date 25/04/2014)

Lapworth - 01564 (estimated clear date 25/04/2014)

Douglas - 0141 (estimated clear date 25/04/2014)

Elmswell - 01359 (estimated clear date 26/04/2014)

Guildford - 01483 (estimated clear date 25/04/2014)

Please revisit this page for further updates.




Ongoing
Thu 24/04/2014 at 12:17 Broadband problem in the Tile Hill area Dialling codes affected: 02476

Dialling codes affected: 02476

Impacting service since 24/04/2014 12:17

We're really sorry but we've got a problem at the moment in the Tile Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:00
Fri 25/04/2014 at 00:32 BT Infinity problem in the Rochdale area Dialling codes affected: 01706

Dialling codes affected: 01706


Impacting service since 25/04/2014 00:04


We're really sorry but we've got a problem at the moment in the Rochdale area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02:00
Date & Time Resolved issues 4 Details Time resolved
Thu 24/04/2014 at 00:14 Broadband problem in the Callington area Dialling codes affected: 01579

Dialling codes affected: 01579

We've fixed the problem in the Callington area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 24/04/2014 at 12:35
Thu 24/04/2014 at 01:13 Broadband problem in the Plymouth area Dialling codes affected: 01208, 01364, 01503, 01579, 01752, 01803 & 01822

Dialling codes affected: 01208, 01364, 01503, 01579, 01752, 01803 & 01822

We've fixed the problem in the Plymouth area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 24/04/2014 at 03:05
Thu 24/04/2014 at 02:42 Broadband problem in the South Wales area Dialling codes affected: 01291, 01495, 01550, 01554, 01600, 01633, 01639, 01685 & 01873

Dialling codes affected: 01291, 01495, 01550, 01554, 01600, 01633, 01639, 01685 & 01873

We've fixed the problem in the South Wales area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 24/04/2014 at 02:51
Thu 24/04/2014 at 06:23 BT Infinity problem in the Moorhill area Affecting dialling codes: 02380 & 02381

Impacting since 24/04/2014 06:22

Dialling codes affected: 02380 & 02381

We've fixed the problem in the Moorhill area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 24/04/2014 at 14:12

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Thu 24/04/2014 at 00:13 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.         

Hythe - 01303, 02380 & 02381 (estimated clear date 28/04/2014)

Peterborough - 01733 (estimated clear date 28/04/2014)

Swansea Tower - 01792 (estimated clear date 28/04/2014)

Washford - 0198464 (estimated clear date 28/04/2014)

Wandsworth - 0203, 0207 & 0208 (estimated clear date 26/04/2014)

East Harling - 01953 (estimated clear date 26/04/2014)

Ashurst - 02380 (estimated clear date 26/04/2014)

High Wycombe - 01494 (estimated clear date 25/04/2014)

Rushlake Green - 01435 (estimated clear date 25/04/2014)

Lapworth - 01564 (estimated clear date 25/04/2014)

Douglas - 0141 (estimated clear date 25/04/2014)

Elmswell - 01359 (estimated clear date 26/04/2014)

Guildford - 01483 (estimated clear date 25/04/2014)

Please revisit this page for further updates.




Ongoing

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