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Broadband

We currently have 4 ongoing issues and 8 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Fri 17/04/2015 at 00:58 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Aghadowey - 02870 (estimated clear date 22/04/2015)

Armathwaite - 01697 (estimated clear date 21/04/2015)

Boldon - 01915 (estimated clear date 21/04/2015)

Romsley - 01562 (estimated clear date 21/04/2015)

Holywood - 02890, 02895 (estimated clear date 21/04/2015)

Moreton in marsh - 01608 (estimated clear date 21/04/2015)

Dundrum - 02843 (estimated clear date 21/04/2015)

Bunwell - 01953 (estimated clear date 21/04/2015)

Canterbury - 01227 (estimated clear date 21/04/2015)

Dungannon - 02887 (estimated clear date 21/04/2015)

Acle - 01493 (estimated clear date 21/04/2015)

Biggleswade - 01767 (estimated clear date 21/04/2015)

Connahs Quay - 01244 (estimated clear date 21/04/2015)

Llangefni - 01248 (estimated clear date 21/04/2015)

Markfield - 01530 (estimated clear date 21/04/2015)

Inverness Macduhi - 01463 (estimated clear date 21/04/2015)

Chiseldon - 01793 (estimated clear date 21/04/2015)

London Thamesmead - 01642, 0203, 0207 & 0208 (estimated clear date 21/04/2015)

Orford - 01394 (estimated clear date 18/04/2015)

Flitwick- 01525 (estimated clear date 18/04/2015)

Taunton Toneside - 01823 (estimated clear date 18/04/2015)

Bearwood - 0121 (estimated clear date 18/04/2015)

Tiverton- 01884 (estimated clear date 18/04/2015)

Andoversford - 01242 (estimated clear date 18/04/2015)

Marton- 01253 (estimated clear date 18/04/2015)

Pentrefoelas - 01690 (estimated clear date 18/04/2015)

Loughgiel - 02824 (estimated clear date 18/04/2015)

Llanfrynach - 01874 (estimated clear date 18/04/2015)

Bury St Edmunds - 01284 (estimated clear date 18/04/2015)

Please revisit this page for further updates.

Ongoing
Fri 17/04/2015 at 00:57 BT Infinity problem in the Brampton area Dialling codes affected: 01502

Dialling codes affected: 01502

Impacting service since 06/04/2015 06:07

Update 2: Engineers are still working to resolve this incident.

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the Brampton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


18/04/2015 10:30
Fri 17/04/2015 at 00:57 BT Infinity problem in the St Andrews area Dialling codes affected: 01334

Dialling codes affected: 01334

Impacting service since 12/04/2015 13:47

Update 2: The issue remains ongoing however, full focus remains on restoration.

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the St Andrews area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 17/04/2015 at 00:58 BT Infinity problem in the Woking area Dialling codes affected: 01483

Dialling codes affected: 01483

Impacting service since 15/04/2015 14:42

We're really sorry but we've got a problem at the moment in the Woking area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18/04/2015 09:30
Date & Time Resolved issues 8 Details Time resolved
Sun 29/03/2015 at 14:39 BT Infinity problem in the Pinner area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

We've fixed the problem in the Pinner area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 17/04/2015 at 00:58 BT Infinity and Telephony problem in Bradwell Abbey and surrounding areas Dialling codes affected: 01908

Dialling codes affected: 01908

We've fixed the problem in Bradwell Abbey and the surrounding areas so your Broadband and Phone should now be working. If you experience any problems, try restarting your router.


Fri 17/04/2015 at 18:16
Fri 17/04/2015 at 11:51 BT Infinity problem in the Boscombe area Dialling codes affected: 01202

Dialling codes affected: 01202

We've fixed the problem in the Boscombe area so your BT Infinity should now be working. If it isn't, try restarting your router.

.

Fri 17/04/2015 at 15:01
Fri 17/04/2015 at 12:06 BT Broadband issue in the Blanefield area Dialling codes affected: 01360

Dialling codes affected: 01360 

We've fixed the problem in the Blanefield area so your broadband should now be working. If it isn't, try restarting your modem or router.

 

Fri 17/04/2015 at 12:08
Fri 17/04/2015 at 13:35 BT Infinity problem in the Ramsgate area Dialling codes affected: 01843

Dialling codes affected: 01843 

We've fixed the problem in the Ramsgate area area so your BT Infinity should now be working. If it isn't, try restarting your router

Fri 17/04/2015 at 14:33
Fri 17/04/2015 at 16:44 BT Infinity problem in the Woolston area. Dialling codes affected: 02380, 02381

Dialling codes affected: 02380, 02381

We've fixed the problem in the Woolston area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 18/04/2015 at 01:00
Fri 17/04/2015 at 19:32 BT Infinity problem in the Exeter area. Dialling codes affected: 01392

Dialling codes affected: 01392

We've fixed the problem in the Exeter area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 17/04/2015 at 23:58
Sat 18/04/2015 at 02:35 BT Broadband problem in the Burnham-On-Sea area Dialling codes affected: 01278

Dialling codes affected: 01278

We've fixed the problem in the Burnham-On-Sea area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 18/04/2015 at 04:10

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Fri 17/04/2015 at 00:58 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Aghadowey - 02870 (estimated clear date 22/04/2015)

Armathwaite - 01697 (estimated clear date 21/04/2015)

Boldon - 01915 (estimated clear date 21/04/2015)

Romsley - 01562 (estimated clear date 21/04/2015)

Holywood - 02890, 02895 (estimated clear date 21/04/2015)

Moreton in marsh - 01608 (estimated clear date 21/04/2015)

Dundrum - 02843 (estimated clear date 21/04/2015)

Bunwell - 01953 (estimated clear date 21/04/2015)

Canterbury - 01227 (estimated clear date 21/04/2015)

Dungannon - 02887 (estimated clear date 21/04/2015)

Acle - 01493 (estimated clear date 21/04/2015)

Biggleswade - 01767 (estimated clear date 21/04/2015)

Connahs Quay - 01244 (estimated clear date 21/04/2015)

Llangefni - 01248 (estimated clear date 21/04/2015)

Markfield - 01530 (estimated clear date 21/04/2015)

Inverness Macduhi - 01463 (estimated clear date 21/04/2015)

Chiseldon - 01793 (estimated clear date 21/04/2015)

London Thamesmead - 01642, 0203, 0207 & 0208 (estimated clear date 21/04/2015)

Orford - 01394 (estimated clear date 18/04/2015)

Flitwick- 01525 (estimated clear date 18/04/2015)

Taunton Toneside - 01823 (estimated clear date 18/04/2015)

Bearwood - 0121 (estimated clear date 18/04/2015)

Tiverton- 01884 (estimated clear date 18/04/2015)

Andoversford - 01242 (estimated clear date 18/04/2015)

Marton- 01253 (estimated clear date 18/04/2015)

Pentrefoelas - 01690 (estimated clear date 18/04/2015)

Loughgiel - 02824 (estimated clear date 18/04/2015)

Llanfrynach - 01874 (estimated clear date 18/04/2015)

Bury St Edmunds - 01284 (estimated clear date 18/04/2015)

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issue 1 Details Time resolved
Fri 17/04/2015 at 00:58 BT Infinity and Telephony problem in Bradwell Abbey and surrounding areas Dialling codes affected: 01908

Dialling codes affected: 01908

We've fixed the problem in Bradwell Abbey and the surrounding areas so your Broadband and Phone should now be working. If you experience any problems, try restarting your router.


Fri 17/04/2015 at 18:16

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