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We currently have 6 ongoing issues and 7 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Wed 24/08/2016 at 00:11 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Wrexham - 01978 (estimated clear date 26/08/2016)

Bradford On Avon - (estimated clear date 26/08/2016)

Vauxhall - 0203, 0207, 0208 (estimated clear date 26/08/2016)

Moreton In More - 01608 (estimated clear date 26/08/2016)

Stenalees - 01726 (estimated clear date 26/08/2016)

Guildford - 01233, 01483 (estimated clear date 26/08/2016)

Tregaron - 01974 (estimated clear date 26/08/2016)

Adbaston - 01785 (estimated clear date 26/08/2016)

Aberchirder - 01466 (estimated clear date 25/08/2016)

Theydon Bois - 01992 (estimated clear date 25/08/2016)

Hadnall - 01939 (estimated clear date 25/08/2016)

Ponterwyd- 01970 (estimated clear date 25/08/2016)

Sennen - 01736 (estimated clear date 25/08/2016)

Moira - 02892 (estimated clear date 25/08/2016)

Edingworth - 01934 (estimated clear date 25/08/2016)

Auchtermuchty - 01337 (estimated clear date 24/08/2016)

Southend - 01586 (estimated clear date 24/08/2016)    

Pevensey - 01323 (estimated clear date 24/08/2016)    

Syresham - 01280 (estimated clear date 24/08/2016)     

Fountainhall - 01578 (estimated clear date 24/08/2016)      

Keady - 02837 (estimated clear date 24/08/2016)      

Stadhampton - 01865 (estimated clear date 24/08/2016)        

St Athan - 01446 (estimated clear date 24/08/2016)           

Trowbridge - 01225 (estimated clear date 24/08/2016)          

Ponders End - 0203, 0208 (estimated clear date 24/08/2016)         

Gowerton - 01792 (estimated clear date 24/08/2016)         


Please revisit this page for further updates.


Ongoing
Wed 24/08/2016 at 13:46 BT Infinity problem in the Whalley area Dialling codes affected: 01200

Dialling codes affected: 01200

Impacting service since 22/08/2016 13:23

We're really sorry but we've got a problem at the moment in the Whalley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Wed 24/08/2016 at 19:43 Broadband problem in the Meikleour area Dialling codes affected: 01250

Dialling codes affected: 01250

Impacting service since 22/08/2016 18:04

We're really sorry but we've got a problem at the moment in the Meikleour area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


08:00
Wed 24/08/2016 at 09:57 BT Infinity problem in the Barnsley area. Dialling codes affected: 01226

Dialling codes affected: 01226

Impacting service since 22/08/2016 20:08

We're really sorry but we've got a problem at the moment in the Barnsley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Wed 24/08/2016 at 10:08 BT Infinity problem in the Nine Elms area. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 23/08/2016 09:53

We're really sorry but we've got a problem at the moment in the Nine Elms area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Wed 24/08/2016 at 12:55 Broadband problem in Multiple area's of Scotland. Dialling codes affected: 01250

Dialling codes affected: 01250

Impacting service since 23/08/2016 12:32

We're really sorry but we've got a problem at the moment in Multiple area's of Scotland, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Date & Time Resolved issues 7 Details Time resolved
Tue 23/08/2016 at 10:09 BT Infinity problem in the Heacham area. Dialling codes affected: 01485

Dialling codes affected: 01485

We've fixed the problem in the Heacham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 23/08/2016 at 16:44
Tue 23/08/2016 at 13:37 BT Infinity problem in the Fleetwood area Dialling codes affected: 01253

Dialling codes affected: 01253

We've fixed the problem in the Fleetwood area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 23/08/2016 at 09:31
Tue 23/08/2016 at 18:27 BT Infinity problem in the Deal area Dialling codes affected: 01304

Dialling codes affected: 01304

We've fixed the problem in the Deal area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 23/08/2016 at 16:02
Tue 23/08/2016 at 09:56 BT Infinity problem in the Kirkham area. Dialling codes affected: 01772

Dialling codes affected: 01772

We've fixed the problem in the Kirkham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 23/08/2016 at 11:20
Tue 23/08/2016 at 13:57 BT Infinity problem in the Seend area. Dialling codes affected: 01380

Dialling codes affected: 01380

We've fixed the problem in the Seend area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 23/08/2016 at 15:44
Tue 23/08/2016 at 17:00 BT Infinity problem in the Highway area. Dialling codes affected: 02476, 02477

Dialling codes affected: 02476, 02477

We've fixed the problem in the Highway area so your BT Infinity should now be working. If it isn't, try restarting your router

Tue 23/08/2016 at 19:42
Tue 23/08/2016 at 18:51 BT Infinity and Broadband problem in the Wantage area. Dialling codes affected: 01235

Dialling codes affected: 01235

We've fixed the problem in the Wantage area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 23/08/2016 at 18:57

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 24/08/2016 at 00:11 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Wrexham - 01978 (estimated clear date 26/08/2016)

Bradford On Avon - (estimated clear date 26/08/2016)

Vauxhall - 0203, 0207, 0208 (estimated clear date 26/08/2016)

Moreton In More - 01608 (estimated clear date 26/08/2016)

Stenalees - 01726 (estimated clear date 26/08/2016)

Guildford - 01233, 01483 (estimated clear date 26/08/2016)

Tregaron - 01974 (estimated clear date 26/08/2016)

Adbaston - 01785 (estimated clear date 26/08/2016)

Aberchirder - 01466 (estimated clear date 25/08/2016)

Theydon Bois - 01992 (estimated clear date 25/08/2016)

Hadnall - 01939 (estimated clear date 25/08/2016)

Ponterwyd- 01970 (estimated clear date 25/08/2016)

Sennen - 01736 (estimated clear date 25/08/2016)

Moira - 02892 (estimated clear date 25/08/2016)

Edingworth - 01934 (estimated clear date 25/08/2016)

Auchtermuchty - 01337 (estimated clear date 24/08/2016)

Southend - 01586 (estimated clear date 24/08/2016)    

Pevensey - 01323 (estimated clear date 24/08/2016)    

Syresham - 01280 (estimated clear date 24/08/2016)     

Fountainhall - 01578 (estimated clear date 24/08/2016)      

Keady - 02837 (estimated clear date 24/08/2016)      

Stadhampton - 01865 (estimated clear date 24/08/2016)        

St Athan - 01446 (estimated clear date 24/08/2016)           

Trowbridge - 01225 (estimated clear date 24/08/2016)          

Ponders End - 0203, 0208 (estimated clear date 24/08/2016)         

Gowerton - 01792 (estimated clear date 24/08/2016)         


Please revisit this page for further updates.


Ongoing

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