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We currently have 13 ongoing issues and 8 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 13 Details Estimated time to resolve
Mon 27/07/2015 at 10:48 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Doune - 01786 (estimated clear date 31/07/2015) 

Redhill - 01737 (estimated clear date 31/07/2015)

Newquay - 01637, 01872 (estimated clear date 31/07/2015)

Broomfield - 01245 (estimated clear date 31/07/2015)

Crediton - 01363 (estimated clear date 31/07/2015)

Maiden Newton - 01300 (estimated clear date 30/07/2015)

Manningham - 01274 (estimated clear date 29/07/2015)

South Cockerington - 01507 (estimated clear date 29/07/2015)

Drongan - 01292 (estimated clear date 29/07/2015)

Dunmanagh - 02871 (estimated clear date 29/07/2015)

Guiseley - 01943 (estimated clear date 29/07/2015)

Furnace End - 01675 (estimated clear date 29/07/2015)

Dinas Powys - 02920 (estimated clear date 29/07/2015)

Bromsgrove - 0121, 01527, 01905 (estimated clear date 29/07/2015)

Newtownbutler - 02867 (estimated clear date 29/07/2015)

Madley - 01981 (estimated clear date 29/07/2015)

Cumbernauld - 01236 (estimated clear date 29/07/2015)

Upper Warlingham - 01883 (estimated clear date 28/07/2015)

Powerstock - 01308 (estimated clear date 28/07/2015)

Ditton Priors- 01746 (estimated clear date 28/07/2015)

Portsmouth - 02392 (estimated clear date 28/07/2015)

Castlerock - 02870 (estimated clear date 28/07/2015)

Bath Kingsmead - 01225 (estimated clear date 28/07/2015)

Aylesbury - 01296 (estimated clear date 28/07/2015)

Please revisit this page for further updates.

Ongoing
Mon 27/07/2015 at 07:03 BT Infinity problem in the Tottenham area Dialling codes affected: 0203, 0208, 01283

Dialling codes affected: 0203, 0208, 01283

Impacting service since 13/06/2015 04:05

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault. Additional support has been requested by the engineer due to the complexity of the fault.

Initial Update: We're really sorry but we've got a problem at the moment in the Tottenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Mon 27/07/2015 at 07:03 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: Engineers are still working to resolve this incident.

Initial Update: We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Mon 27/07/2015 at 07:04 BT Infinity problem in the Ramsgate area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 11/07/2015 21:10

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Initial Update: We're really sorry but we've got a problem at the moment in the Ramsgate area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.


Please revisit this page for further updates.

Ongoing
Mon 27/07/2015 at 07:05 BT Inifnity problem in the Colindale area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 20/07/2015 06:40

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Colindale area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Mon 27/07/2015 at 02:30 BT Infinity problem in the Northolt area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

Impacting service since 21/07/2015 08:30

Update 1: The issue remains ongoing however, full focus remains on restoration.

Were really sorry but we've got a problem at the moment in the Northolt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Mon 27/07/2015 at 02:31 BT Infinity problem in the Ortons area Dialling codes affected: 01733

Dialling codes affected: 01733

Impacting service since 21/07/2015 09:26

We're really sorry but we've got a problem at the moment in the Ortons area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:12
Mon 27/07/2015 at 10:52 BT Infinity problem in the Ottery St Mary area Dialling codes affected: 01408

Dialling codes affected: 01408

Impacting service since 24/07/2015 10:52

We're really sorry but we've got a problem at the moment in the Ottery St Mary area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:15
Mon 27/07/2015 at 15:18 BT Infinity problem in the Bideford area Dialling codes affected: 01237

Dialling codes affected: 01237

Impacting service since 27/07/2015 15:01

We're really sorry but we've got a problem at the moment in the Bideford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:45
Mon 27/07/2015 at 16:55 BT Infinity problems in the Kensington Gardens area. Dialling codes affected: 0203, 0207

Dialling codes affected: 0203, 0207

Impacting service since 27/07/2015 16:49

We're really sorry but we've got a problem at the moment in the Kensington Gardens area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:00
Mon 27/07/2015 at 19:37 BT Infinity problem in the Benton area Dialling codes affected: 01912

Dialling codes affected: 01912

Impacting service since 27/07/2015 19:31

We're really sorry but we've got a problem at the moment in the Benton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:31
Mon 27/07/2015 at 22:59 BT Infinity problem in the Witney area Dialling codes affected: 01993

Dialling codes affected: 01993

Impacting service since 27/07/2015 23:00

We're really sorry but we've got a problem at the moment in the Witney area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Mon 27/07/2015 at 23:22 BT Infinity problem in the Ryhope area Dialling codes affected: 0191

Dialling codes affected: 0191


Impacting service since 27/07/2015 22:30

We're really sorry but we've got a problem at the moment in the Ryhope area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:59
Date & Time Resolved issues 8 Details Time resolved
Mon 27/07/2015 at 15:01 BT Infinity problem in the Dulwich area. Dialling codes affected: 0208

Dialling codes affected: 0208

We've fixed the problem in the Dulwich area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 27/07/2015 at 06:57 BT Infinity problem in the Colchester area Dialling codes affected: 01206

Dialling codes affected: 01206

We've fixed the problem in the Colchester area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 27/07/2015 at 18:40
Mon 27/07/2015 at 07:21 BT Infinity problem in the Grassington area Dialling codes affected: 01756

Dialling codes affected: 01756

We've fixed the problem in the Grassington area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 27/07/2015 at 15:55
Mon 27/07/2015 at 11:32 Broadband problem in the Aeron area Dialling codes affected: 01570

Dialling codes affected: 01570

We've fixed the problem in the Aeron area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 27/07/2015 at 11:50 BT Infinity problem in the Gorleston area Dialling codes affected: 01493

Dialling codes affected: 01493

We've fixed the problem in the Gorleston area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 27/07/2015 at 15:07 BT Infinity problem in the Boreham area Dialling codes affected: 01245

Dialling codes affected: 01245

We've fixed the problem in the Boreham area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 27/07/2015 at 16:49 BT Infinity problem in the Ashington area. Dialling codes affected: 01670, 01903

Dialling codes affected: 01670, 01903

We've fixed the problem in the Ashington area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 27/07/2015 at 17:52 BT Infinity problems in the Croyden area. Dialling codes affected: 01273

Dialling codes affected: 01273

We've fixed the problem in the Croyden area so your BT Infinity should now be working. If it isn't, try restarting your router.

Phone Line

We currently have 4 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Mon 27/07/2015 at 10:48 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Doune - 01786 (estimated clear date 31/07/2015) 

Redhill - 01737 (estimated clear date 31/07/2015)

Newquay - 01637, 01872 (estimated clear date 31/07/2015)

Broomfield - 01245 (estimated clear date 31/07/2015)

Crediton - 01363 (estimated clear date 31/07/2015)

Maiden Newton - 01300 (estimated clear date 30/07/2015)

Manningham - 01274 (estimated clear date 29/07/2015)

South Cockerington - 01507 (estimated clear date 29/07/2015)

Drongan - 01292 (estimated clear date 29/07/2015)

Dunmanagh - 02871 (estimated clear date 29/07/2015)

Guiseley - 01943 (estimated clear date 29/07/2015)

Furnace End - 01675 (estimated clear date 29/07/2015)

Dinas Powys - 02920 (estimated clear date 29/07/2015)

Bromsgrove - 0121, 01527, 01905 (estimated clear date 29/07/2015)

Newtownbutler - 02867 (estimated clear date 29/07/2015)

Madley - 01981 (estimated clear date 29/07/2015)

Cumbernauld - 01236 (estimated clear date 29/07/2015)

Upper Warlingham - 01883 (estimated clear date 28/07/2015)

Powerstock - 01308 (estimated clear date 28/07/2015)

Ditton Priors- 01746 (estimated clear date 28/07/2015)

Portsmouth - 02392 (estimated clear date 28/07/2015)

Castlerock - 02870 (estimated clear date 28/07/2015)

Bath Kingsmead - 01225 (estimated clear date 28/07/2015)

Aylesbury - 01296 (estimated clear date 28/07/2015)

Please revisit this page for further updates.

Ongoing
Mon 27/07/2015 at 09:58 Telephone problem in the Lowestoft area. Dialling codes affected: 01502

Dialling codes affected: 01502

Impacting service since 24/07/2015 08:15

We're really sorry but we've got a problem at the moment in the Lowestoft area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:15
Mon 27/07/2015 at 10:05 Telephone problem in the Upper Warlingham area. Dialling codes affected: 01883

Dialling codes affected: 01883

Impacting service since 24/07/2015 07:15

We're really sorry but we've got a problem at the moment in the Upper Warlingham area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

23:14
Mon 27/07/2015 at 10:33 Telephone problem in the Larne area. Dialling codes affected: 02828

Dialling codes affected: 02828

Impacting service since 24/07/2015 10:00

We're really sorry but we've got a problem at the moment in the Larne area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:30
Date & Time Resolved issues 1 Details Time resolved
Mon 27/07/2015 at 09:40 Telephone problem in the Coolham area Dialling codes affected: 01403

Dialling codes affected: 01403

We've fixed the problem in the Coolham area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

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