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We currently have 10 ongoing issues and 5 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 10 Details Estimated time to resolve
Wed 17/12/2014 at 08:47 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.      

Evesham- 01386 (estimated clear date 24/12/2014)

Dormans Park- 01342 (estimated clear date 23/12/2014)

Botwnnog- 01758 (estimated clear date 23/12/2014)

Turriff - 01888 (estimated clear date 23/12/2014)

Weybridge - 01932 (estimated clear date 23/12/2014)

Balliesmills - 02892 (estimated clear date 23/12/2014)

Orton- 01343 (estimated clear date 23/12/2014)

DerryGonnelly- 02868 (estimated clear date 23/12/2014)

Millom- 01229 (estimated clear date 23/12/2014)

Great Horkesley- 01206 (estimated clear date 20/12/2014)

Dunamanagh - 02871 (estimated clear date 20/12/2014)

Saxthorpe - 01263 (estimated clear date 20/12/2014)

Hereford - 01432 (estimated clear date 20/12/2014)

Coome Bissett - 01722 (estimated clear date 20/12/2014)        

Lockerbie - 01576 (estimated clear date 20/12/2014)

Moira - 02892 (estimated clear date 20/12/2014)

Stourbridge - 01384 (estimated clear date 19/12/2014)

Hendon - 02032, 02035, 02036, 02082 (estimated clear date 19/12/2014)

Muswell Hill - 0203, 0208 (estimated clear date 19/12/2014)

Tiverton - 01884 (estimated clear date 19/12/2014)

Great Eccleston - 01995 (estimated clear date 19/12/2014)

Tradeston Glasgow - 0141 (estimated clear date 19/12/2014)

Nayland - 01206 (estimated clear date 19/12/2014)

Feeny - 02877 (estimated clear date 19/12/2014)

Magherafelt - 02879 (estimated clear date 19/12/2014)

Ingleton - 01524 (estimated clear date 19/12/2014)

Ballymena - 02825 (estimated clear date 19/12/2014)

Tempo - 02889 (estimated clear date 19/12/2014)

Yeovil - 01935 (estimated clear date 19/12/2014)

Dane Hill - 01825 (estimated clear date 19/12/2014)            

Gloucester - 01452 (estimated clear date 19/12/2014)

Dalton In Furness - 01229  (estimated clear date 19/12/2014)

Please revisit this page for further updates.











Thu 18/12/2014 at 07:56 BT Infinity problem in the Bargoed area Dialling codes affected: 01443

Dialling codes affected: 01443

Impacting service since 16/12/2014 06:47

We're really sorry but we've got a problem at the moment in the Bargoed area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


19/12/2014 08:15
Thu 18/12/2014 at 07:58 BT Infinity problem in the Chippenham area Dialling codes affected: 01249

Dialling codes affected: 01249

Impacting service since 17/12/2014 01:23

We're really sorry but we've got a problem at the moment in the Chippenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


19/12/2014 09:00
Thu 18/12/2014 at 07:59 BT Infinity problem in the Brixton area Dialling codes affected: 0203,0207 & 0208

Dialling codes affected: 0203,0207 & 0208    

Impacting service since 03/12/2014 20:15

We're really sorry but we've got a problem at the moment in the Brixton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


19/12/2014 09:30
Thu 18/12/2014 at 08:50 Known issues with BT Mail

We are aware of problems affecting BT Mail which may be causing you to experience slow responses and error messages. Further work will be carried out this evening and we hope to see an improvement tomorrow. We appreciate your patience at this time.

We will regularly update this message and apologise for the continued interruption.

Ongoing
Thu 18/12/2014 at 10:38 BT Broadband problem in the South area Dialling codes affected: 01172,01173,01179

Dialling codes affected: 01172,01173,01179

Impacting service since 17/12/2014 14:11

We're really sorry but we've got a problem at the moment in the South area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19/12/2014 09:00
Thu 18/12/2014 at 12:57 BT Infinity problem in the Larne area Dialling codes affected: 02828

Dialling codes affected: 02828

Impacting service since 18/12/2014 12:28

We're really sorry but we've got a problem at the moment in the Larne area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19/12/2014 09:56
Thu 18/12/2014 at 21:26 BT Infinity problem in the Rottingdean area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 18/12/2014 21:18

We're really sorry but we've got a problem at the moment in the Rottingdean area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19/12/2014 09:30
Fri 19/12/2014 at 03:01 BT Infinity problem in the Liverpool area Dialling codes affected: 0151

Dialling codes affected: 0151

Impacting service since 19/12/2014 02:13

We're really sorry but we've got a problem at the moment in the Liverpool area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

07:13
Fri 19/12/2014 at 03:03 BT Infinity problem in the Fairbourne area Dialling codes affected: 01341

Dialling codes affected: 01341

Impacting service since 19/12/2014 02:15

We're really sorry but we've got a problem at the moment in the Fairbourne area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

07:15
Date & Time Resolved issues 5 Details Time resolved
Thu 18/12/2014 at 07:57 BT Broadband problem in the Birmingham Halesowen area Dialling codes affected: 0121

Dialling codes affected: 0121

We've fixed the problem in the Birmingham Halesowen area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 18/12/2014 at 08:24
Thu 18/12/2014 at 17:16 BT Broadband problem in the Baltonsburgh area Dialling codes affected: 01458

Dialling codes affected: 01458

We've fixed the problem in the Baltonsborough area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 18/12/2014 at 17:21
Thu 18/12/2014 at 18:52 BT Broadband Problem in the Kingston South West area Dialling codes affected: 01616 , 02031 , 02032 , 02034 , 02035 , 02036 , 02081 , 02082 , 02083 , 02084 , 02085 , 02086 , 02087 , 02089

Dialling codes affected: 01616 , 02031 , 02032 , 02034 , 02035 , 02036 , 02081 , 02082 , 02083 , 02084 , 02085 , 02086 , 02087 , 02089

We've fixed the problem in the Kinston South West area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 18/12/2014 at 19:59
Thu 18/12/2014 at 20:04 BT Infinity problem in the Tettenhall area Dialling codes affected: 01902

Dialling codes affected: 01902

Impacting service since: 18/12/2014 18:59

We've fixed the problem in the Tettenhall area so your BT Infinity should now be working. If it isn't, try restarting your router

Thu 18/12/2014 at 22:58
Thu 18/12/2014 at 23:35 BT Broadband problem in the Ayr Summerhill area Dialling codes affected: 01292

Dialling codes affected: 01292

Impacting service since 18/12/2014 23:16

We've fixed the problem in the Ayr Summerhill area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 19/12/2014 at 00:24

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Wed 17/12/2014 at 08:47 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.      

Evesham- 01386 (estimated clear date 24/12/2014)

Dormans Park- 01342 (estimated clear date 23/12/2014)

Botwnnog- 01758 (estimated clear date 23/12/2014)

Turriff - 01888 (estimated clear date 23/12/2014)

Weybridge - 01932 (estimated clear date 23/12/2014)

Balliesmills - 02892 (estimated clear date 23/12/2014)

Orton- 01343 (estimated clear date 23/12/2014)

DerryGonnelly- 02868 (estimated clear date 23/12/2014)

Millom- 01229 (estimated clear date 23/12/2014)

Great Horkesley- 01206 (estimated clear date 20/12/2014)

Dunamanagh - 02871 (estimated clear date 20/12/2014)

Saxthorpe - 01263 (estimated clear date 20/12/2014)

Hereford - 01432 (estimated clear date 20/12/2014)

Coome Bissett - 01722 (estimated clear date 20/12/2014)        

Lockerbie - 01576 (estimated clear date 20/12/2014)

Moira - 02892 (estimated clear date 20/12/2014)

Stourbridge - 01384 (estimated clear date 19/12/2014)

Hendon - 02032, 02035, 02036, 02082 (estimated clear date 19/12/2014)

Muswell Hill - 0203, 0208 (estimated clear date 19/12/2014)

Tiverton - 01884 (estimated clear date 19/12/2014)

Great Eccleston - 01995 (estimated clear date 19/12/2014)

Tradeston Glasgow - 0141 (estimated clear date 19/12/2014)

Nayland - 01206 (estimated clear date 19/12/2014)

Feeny - 02877 (estimated clear date 19/12/2014)

Magherafelt - 02879 (estimated clear date 19/12/2014)

Ingleton - 01524 (estimated clear date 19/12/2014)

Ballymena - 02825 (estimated clear date 19/12/2014)

Tempo - 02889 (estimated clear date 19/12/2014)

Yeovil - 01935 (estimated clear date 19/12/2014)

Dane Hill - 01825 (estimated clear date 19/12/2014)            

Gloucester - 01452 (estimated clear date 19/12/2014)

Dalton In Furness - 01229  (estimated clear date 19/12/2014)

Please revisit this page for further updates.











Thu 18/12/2014 at 10:01 BT Telephony Problems in the Catforth area Dialling codes affected: 01772

Dialling codes affected: 01772

Impacting service since 17/12/2014 11:49

We're really sorry but we've got a problem at the moment in the Catforth area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21/12/2014 10:00

Email & Hosting

We currently have 1 ongoing issue and 0 resolved issues.
Date & Time Ongoing issue 1 Details Estimated time to resolve
Thu 18/12/2014 at 08:50 Known issues with BT Mail

We are aware of problems affecting BT Mail which may be causing you to experience slow responses and error messages. Further work will be carried out this evening and we hope to see an improvement tomorrow. We appreciate your patience at this time.

We will regularly update this message and apologise for the continued interruption.

Ongoing

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