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Broadband

We currently have 1 ongoing issue and 9 resolved issues.

Date & Time Ongoing issues 1 Details Estimated time to resolve
Fri 24/05/2013 at 06:36 Cable damage, loss of broadband and telephony in various locations. More details

Due to suspected Cable Thefts & damage caused by 3rd parties, a small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing.  

Mattishall - 01362 (estimated clear date 30/05/2013)

Penryn - 01326 (estimated clear date 30/05/2013) 

Weobly - 01544 (estimated clear date 30/05/2013)     

Child Okeford - 0125886 (estimated clear date 30/05/2013)

Coleshill - 01675 -(estimated clear date 30/05/2013)

Hartington - 01298 (estimated clear date 30/05/2013)

Reading South - 011832, 011834, 011837, 01189 (estimated clear date 30/05/2013)

Great Shefford - 0148864 (estimated clear date 30/05/2013)

Resolven - 0163971 (estimated clear date 30/05/2013)

Winchcombe - 0124260 (estimated clear date 30/05/2013)

Cookstown - 0288634, 028867 (estimated clear date 30/05/2013)

Fulwood - 01772 (estimated clear date 30/05/2013)

Darley - 0142378 (estimated clear date 30/05/2013)

Southminster -  0162177 (estimated clear date 30/05/2013)

Hailsham - 01323 (estimated clear date 28/05/2013)

Faraday - 0207213, 0207236, 0207246, 0207248, 0207329, 0207332, 0207489 (estimated clear date 30/05/2013).                          
                          
Spilsby - 0179037, 0179075 (estimated clear date 30/05/2013)

Rathfriland- 0284063 (estimated clear date 30/05/2013)

Finchley - 0203115, 0203182, 0203302, 02081, 020834, 020837, 0208632, 0208922 (estimated clear date 30/05/2013)

Annalong - 0284376 (estimated clear date 30/05/2013)

Cardinham - 0120882 (estimated clear date 30/05/2013)

Wen - 0193923, 0193976 (estimated clear date 30/05/2013)

Belcoo - 0286638 - (estimated clear date 30/05/2013)

Reading South - 01183 (estimated clear date 28/05/2013)

Knighton - 01768 (estimated clear date 28/05/2013)

LLandovery - 0155072 (estimated clear date 28/05/2013)

Tunbridge Wells - 01277, 01732, 01892 (estimated clear date 28/05/2013)

Stockfield - 0166184 (estimated clear date 28/05/2013)

London Albert Dock - 0203, 0207, 0208 (estimated clear date 28/05/2013)

Walsgrave-On-Sowe - 02476 (estimated clear date 25/05/2013)

Ongoing

Having problems with your broadband, but can't see an issue in your area? You might have a fault - get it fixed at the Repair Centre.

Date & Time Resolved issues 9 Details Time resolved
Fri 24/05/2013 at 10:11 BT Infinity problem in the Chelmsford area More details

Dialling codes affected: 01245

We've fixed the problem in the Chelmsford area so your broadband should now be working. If it isn't, try restarting your modem or router.

.

Fri 24/05/2013 at 10:55
Fri 24/05/2013 at 10:52 BT Infinity problem in the Eltham area More details

Dialling codes affected: 020885, 0208294

We've fixed the problem in the Eltham area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 24/05/2013 at 16:32
Fri 24/05/2013 at 10:58 BT Infinity problem in the Grays Thurrock area More details

Dialling codes affected: 0137548 

We've fixed the problem in the Gray Thurrocks area so your broadband should now be working. If it isn't, try restarting your modem or router.

 

Fri 24/05/2013 at 16:15
Fri 24/05/2013 at 17:08 Broadband problem in the Peterborough area More details

Dialling codes affected: 01733 

We've fixed the problem in the Peterborough area so your broadband should now be working. If it isn't, try restarting your modem or router.

 

Fri 24/05/2013 at 17:05
Fri 24/05/2013 at 17:47 Broadband problem in the Preston Capes area More details

Dialling codes affected: 01327

We've fixed the problem in the Preston Capes area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 24/05/2013 at 19:46
Fri 24/05/2013 at 18:30 Broadband problem in the Guildford area More details

Dialling codes affected: 01483


We've fixed the problem in the Guildford area so your broadband should now be working. If it isn't, try restarting your modem or router.



Fri 24/05/2013 at 20:13
Fri 24/05/2013 at 19:13 Broadband problem in the South Kensington area More details

Dialling codes affected: 0203,0207

We've fixed the problem in the South Kensington area so your broadband should now be working. If it isn't, try restarting your modem or router.



Fri 24/05/2013 at 18:54
Fri 24/05/2013 at 23:15 Broadband problem in the Cullen area More details

Dialling codes affected: 01542


We've fixed the problem in the Cullen area so your broadband should now be working. If it isn't, try restarting your modem or router.



Sat 25/05/2013 at 03:16 Infinity problem in the Hampden park area More details

Dialling codes affected: 01323

We've fixed the problem in the Hampden park area so your broadband should now be working. If it isn't, try restarting your modem or router.




Sat 25/05/2013 at 12:03

Phone Line

We currently have 1 ongoing issue and 4 resolved issues.

Date & Time Ongoing issues 1 Details Estimated time to resolve
Fri 24/05/2013 at 06:36 Cable damage, loss of broadband and telephony in various locations. More details

Due to suspected Cable Thefts & damage caused by 3rd parties, a small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing.  

Mattishall - 01362 (estimated clear date 30/05/2013)

Penryn - 01326 (estimated clear date 30/05/2013) 

Weobly - 01544 (estimated clear date 30/05/2013)     

Child Okeford - 0125886 (estimated clear date 30/05/2013)

Coleshill - 01675 -(estimated clear date 30/05/2013)

Hartington - 01298 (estimated clear date 30/05/2013)

Reading South - 011832, 011834, 011837, 01189 (estimated clear date 30/05/2013)

Great Shefford - 0148864 (estimated clear date 30/05/2013)

Resolven - 0163971 (estimated clear date 30/05/2013)

Winchcombe - 0124260 (estimated clear date 30/05/2013)

Cookstown - 0288634, 028867 (estimated clear date 30/05/2013)

Fulwood - 01772 (estimated clear date 30/05/2013)

Darley - 0142378 (estimated clear date 30/05/2013)

Southminster -  0162177 (estimated clear date 30/05/2013)

Hailsham - 01323 (estimated clear date 28/05/2013)

Faraday - 0207213, 0207236, 0207246, 0207248, 0207329, 0207332, 0207489 (estimated clear date 30/05/2013).                          
                          
Spilsby - 0179037, 0179075 (estimated clear date 30/05/2013)

Rathfriland- 0284063 (estimated clear date 30/05/2013)

Finchley - 0203115, 0203182, 0203302, 02081, 020834, 020837, 0208632, 0208922 (estimated clear date 30/05/2013)

Annalong - 0284376 (estimated clear date 30/05/2013)

Cardinham - 0120882 (estimated clear date 30/05/2013)

Wen - 0193923, 0193976 (estimated clear date 30/05/2013)

Belcoo - 0286638 - (estimated clear date 30/05/2013)

Reading South - 01183 (estimated clear date 28/05/2013)

Knighton - 01768 (estimated clear date 28/05/2013)

LLandovery - 0155072 (estimated clear date 28/05/2013)

Tunbridge Wells - 01277, 01732, 01892 (estimated clear date 28/05/2013)

Stockfield - 0166184 (estimated clear date 28/05/2013)

London Albert Dock - 0203, 0207, 0208 (estimated clear date 28/05/2013)

Walsgrave-On-Sowe - 02476 (estimated clear date 25/05/2013)

Ongoing

Having problems with your landline, but can't see an issue in your area? You might have a fault - get it fixed at the Repair Centre.

Date & Time Resolved issues 4 Details Time resolved
Fri 24/05/2013 at 16:56 Telephone problem in Glasgow Merrylee More details

Dialling codes affected: 0141633

We've fixed the problem in the Glasgow Merrylee area. If your broadband was also down and your connection has not come back on, try restarting your modem or router.


Fri 24/05/2013 at 18:04
Fri 24/05/2013 at 17:18 Telephone problem in the Preston Capes area More details

Dialling codes affected: 0132736

We've fixed the problem in the Preston Capes area. If your broadband was also down and your connection has not come back on, try restarting your modem or router.


Fri 24/05/2013 at 19:46
Sat 25/05/2013 at 08:14 Telephony problem in the Pipegate More details

Dialling codes affected: 0163064

We've fixed the problem in the Pipegate area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sat 25/05/2013 at 12:04
Sat 25/05/2013 at 10:03 Telephony problem in the Manchester Ashton area More details

Dialling codes affected: 0161

We've fixed the problem in the Manchester Ashton area. If your broadband was also down and your connection has not come back on, try restarting your modem or router.

Sat 25/05/2013 at 10:29

BT Net/ISDN30

We currently have 1 ongoing issue and 1 resolved issue.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sat 25/05/2013 at 02:53 BT Net problem in the Cambridge area More details

We're really sorry but we've got a problem at the moment in the Cambridge area, which means that some of our BT Net customers will be having trouble getting online.

We're trying to fix the problem as quickly as we can.

2hrs
Date & Time Resolved issue 1 Details Time resolved
Wed 22/05/2013 at 16:19 BT Net problem in the Ealing area More details

We've fixed the problem in the Ealing area so your BT.net should now be working. If it isn't, try restarting your modem or router.

Sat 25/05/2013 at 02:50

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