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We currently have 7 ongoing issues and 2 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 7 Details Estimated time to resolve
Mon 02/05/2016 at 08:27 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Crumlin - 02894 (estimated clear date 06/05/2016)

Uttoxeter - 01889 (estimated clear date 06/05/2016)

Crosswell - 01239 (estimated clear date 05/05/2016)

Lisburn - 02890 (estimated clear date 05/05/2016)

Portaferry  - 01362 (estimated clear date 05/05/2016)

North Elmham - 01362 (estimated clear date 05/05/2016)

Strabane - 02871 (estimated clear date 04/05/2016)

Dinas Powys- 02920 (estimated clear date 04/05/2016)

Twynholm - 01557 (estimated clear date 04/05/2016)

Barbreck - 01852 (estimated clear date 04/05/2016)

Bourne End- 01628 (estimated clear date 03/05/2016)

Hedingham - 01787 (estimated clear date 03/05/2016)

Dalry- 01294 (estimated clear date 03/05/2016)

Ballygawley- 02885 (estimated clear date 03/05/2016)

Bridgewater- 01278 (estimated clear date 03/05/2016)

Hedingham- 01787 (estimated clear date 03/05/2016)

Newmachar- 01651 (estimated clear date 03/05/2016)

Please revisit this page for further updates.

Ongoing
Mon 02/05/2016 at 08:32 BT Infinity problem in the Blackburn area Dialling codes affected: 01254

Dialling codes affected: 01254

Impacting service since 10/04/2016 18:22

Update 3: Engineers are still working to resolve this incident.  

Update 2: Temporary service has now been supplied however, there may be some intermittent outages while residual work remains ongoing.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however; we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Blackburn area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Mon 02/05/2016 at 08:32 BT Infinity problem in the Fulham area Dialling codes affected: 0207

Dialling codes affected: 0207

Impacting service since 28/04/2016 10:20

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Fulham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:30
Mon 02/05/2016 at 08:32 BT Infinity problem in the St Neots area Dialling codes affected: 01480

Dialling codes affected: 01480

Impacting service since 30/04/2016 20:57

Update 1: An engineer has attended site and the necessary equipment required to resolve the issue have been ordered.

We're really sorry but we've got a problem at the moment in the St Neots area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:30
Mon 02/05/2016 at 14:35 BT Infinity problem in the Sutterton area Dialling codes affected: 01205

Dialling codes affected: 01205

Impacting service since 01/05/2016 13:31

Update 1: The necessary equipment required to resolve the issue have been ordered/dispatched

We're really sorry but we've got a problem at the moment in the Sutterton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:30
Mon 02/05/2016 at 14:49 Broadband problem in the Tinto area Dialling codes affected: 01899

Dialling codes affected: 01899

Impacting service since 01/05/2016 14:39

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Tinto area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:30
Mon 02/05/2016 at 13:30 BT Infinity problem in the Swaffham area Dialling codes affected: 01760

Dialling codes affected: 01760

Impacting service since 02/05/2016 13:30

We're really sorry but we've got a problem at the moment in the Swaffham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:45
Date & Time Resolved issues 2 Details Time resolved
Mon 02/05/2016 at 06:20 BT Infinity problem in the Irvine Bourtree area Dialling codes affected: 01416160

Dialling codes affected: 01416160

We've fixed the problem in the Irvine Bourtree area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 02/05/2016 at 07:58
Mon 02/05/2016 at 07:44 BT Infinity Problem in the Guiseley area Dialling codes affected: 01943

Dialling codes affected: 01943

We've fixed the problem in the Guiseley area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 02/05/2016 at 09:07

Phone Line

We currently have 6 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Mon 02/05/2016 at 08:27 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Crumlin - 02894 (estimated clear date 06/05/2016)

Uttoxeter - 01889 (estimated clear date 06/05/2016)

Crosswell - 01239 (estimated clear date 05/05/2016)

Lisburn - 02890 (estimated clear date 05/05/2016)

Portaferry  - 01362 (estimated clear date 05/05/2016)

North Elmham - 01362 (estimated clear date 05/05/2016)

Strabane - 02871 (estimated clear date 04/05/2016)

Dinas Powys- 02920 (estimated clear date 04/05/2016)

Twynholm - 01557 (estimated clear date 04/05/2016)

Barbreck - 01852 (estimated clear date 04/05/2016)

Bourne End- 01628 (estimated clear date 03/05/2016)

Hedingham - 01787 (estimated clear date 03/05/2016)

Dalry- 01294 (estimated clear date 03/05/2016)

Ballygawley- 02885 (estimated clear date 03/05/2016)

Bridgewater- 01278 (estimated clear date 03/05/2016)

Hedingham- 01787 (estimated clear date 03/05/2016)

Newmachar- 01651 (estimated clear date 03/05/2016)

Please revisit this page for further updates.

Ongoing
Mon 02/05/2016 at 08:30 Telephone problems in the Hartlebury area. Dialling codes affected: 01299

Dialling codes affected: 01299

Impacting service since 22/04/2016 10:30

Update 1: This outage is the result of attempted cable damage. Work is underway to resolve the issue and repair the damaged cables.

We're really sorry but we've got a problem at the moment in the Hartlebury area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

03/05/2016 10:00
Mon 02/05/2016 at 08:30 Telephone problems in the Rockingham area. Dialling codes affected: 01536

Dialling codes affected: 01536

Impacting service since 25/04/2016 10:30

Update 1: This outage is the result of attempted cable damage. Work is underway to resolve the issue and repair the damaged cables.

We're really sorry but we've got a problem at the moment in the Rockingham area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

03/05/2016 10:00
Mon 02/05/2016 at 08:30 Telephone problem in the Ilkeston area Dialling codes affected: 01157, 01158, 01159

Dialling codes affected: 01157, 01158, 01159

Impacting service since 27/04/2016 10:50

Update 1: This outage is the result of attempted cable damage. Work is underway to resolve the issue and repair the damaged cables.

We're really sorry but we've got a problem at the moment in the Ilkeston area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

04/05/2016 10:00
Mon 02/05/2016 at 08:29 Telephone problem in the Canonbury area Dialling codes affected: 0207

Dialling codes affected: 0207

Impacting service since 27/04/2016 11:30

Update 1: This outage is the result of attempted cable damage. Work is underway to resolve the issue and repair the damaged cables.

We're really sorry but we've got a problem at the moment in the Canonbury area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

03/05/2016 10:30
Mon 02/05/2016 at 08:30 Telephone problem in the Upton Park area Dialling codes affected: 02084

Dialling codes affected: 02084

Impacting service since 29/04/2016 11:30

Update 1:  Investigations remian ongoing to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Upton Park area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

03/05/2016 10:00

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