BT Business home
Business

Broadband

We currently have 4 ongoing issues and 5 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Mon 30/05/2016 at 08:11 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Sharnbrook - 01234 (estimated clear date 03/06/2016)

Llandderfel- 01678 (estimated clear date 03/06/2016)

Alford - 01507 (estimated clear date 03/06/2016)

Huyton - 0151 (estimated clear date 02/06/2016)

Dorchester - 01305 (estimated clear date 02/06/2016)

Kidwelly - 01554 (estimated clear date 03/06/2016)

Bentley - 01302 (estimated clear date 02/06/2016)

Longdown- 01392 (estimated clear date 02/06/2016)

Swansea - 01792 (estimated clear date 02/06/2016)

Cranmore - 01749 (estimated clear date 02/06/2016)

Etwall - 01283 (estimated clear date 02/06/2016)

Wem- 01939 (estimated clear date 02/06/2016)

Rendham- 01726 (estimated clear date 02/06/2016)

Strangford - 02844 (estimated clear date 02/06/2016)

Melrose - 01896  (estimated clear date 02/06/2016)

Tempo - 02889 (estimated clear date 02/06/2016)

Upper Cwmtwrch- 01639 (estimated clear date 02/06/2016)

Leedstown - 01736 (estimated clear date 01/06/2016)

Stanley - 01512, 01207, 01738 (estimated clear date 01/06/2016)

Ponterwyd - 01970 (estimated clear date 01/06/2016)

Ilketshall- 01986 (estimated clear date 01/06/2016)

Wainfleet - 01754 (estimated clear date 01/06/2016)

Ballynahinch - 02897 (estimated clear date 01/06/2016)

Brimscombe - 01453 (estimated clear date 01/06/2016)

Aylesbury - 01296 (estimated clear date 01/06/2016)

Sheffield - 01142,01143,01144 (estimated clear date 01/06/2016)
      
Please revisit this page for further updates.


Ongoing
Mon 30/05/2016 at 08:10 BT Infinity problem in the Southend on Sea area Dialling codes affected: 01702

Dialling codes affected: 01702

Impacting service since 23/05/2016 23:02

Update 1: Investigations remain ongoing.

We're really sorry but we've got a problem at the moment in the Southend on Sea area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:30
Mon 30/05/2016 at 17:56 BT Infinity problem in the Motherwell area Dialling codes affected: 01698

Dialling codes affected: 01698

Impacting service since 27/05/2016 13:42

Update 1 - Investigations into the root cause remain ongoing.

We're really sorry but we've got a problem at the moment in the Motherwell area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.
Please revisit this page for further updates.

12:00
Mon 30/05/2016 at 08:10 BT Infinity problem in the Bridgewater area Dialling codes affected: 01278

Dialling codes affected: 01278

Impacting service since 28/05/2016 23:26

We're really sorry but we've got a problem at the moment in the Bridgewater area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

13:30
Date & Time Resolved issues 5 Details Time resolved
Mon 30/05/2016 at 11:54 Broadband problem in the Knowle area Dialling codes affected: 01564

Dialling codes affected: 01564

We've fixed the problem in the Knowle area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 30/05/2016 at 09:27
Sun 29/05/2016 at 08:46 BT Infinity problem in the Dunfermline area Dialling codes affected: 01383

Dialling codes affected: 01383

We've fixed the problem in the Dunfermline area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sun 29/05/2016 at 11:53
Sun 29/05/2016 at 11:50 BT Infinity problem in the Lurgan area Dialling codes affected: 02838

Dialling codes affected: 02838

We've fixed the problem in the Lurgan area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sun 29/05/2016 at 18:26
Sun 29/05/2016 at 16:11 BT Infinity problem in the Exeter area Dialling codes affected: 01392

Dialling codes affected: 01392

We've fixed the problem in the Exeter area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 29/05/2016 at 17:42
Mon 30/05/2016 at 07:49 BT Infinity problem in the Hastings area Dialling codes affected: 01424

Dialling codes affected: 01424

We've fixed the problem in the Hastings area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 30/05/2016 at 08:05

Phone Line

We currently have 3 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Mon 30/05/2016 at 08:11 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:   

Sharnbrook - 01234 (estimated clear date 03/06/2016)

Llandderfel- 01678 (estimated clear date 03/06/2016)

Alford - 01507 (estimated clear date 03/06/2016)

Huyton - 0151 (estimated clear date 02/06/2016)

Dorchester - 01305 (estimated clear date 02/06/2016)

Kidwelly - 01554 (estimated clear date 03/06/2016)

Bentley - 01302 (estimated clear date 02/06/2016)

Longdown- 01392 (estimated clear date 02/06/2016)

Swansea - 01792 (estimated clear date 02/06/2016)

Cranmore - 01749 (estimated clear date 02/06/2016)

Etwall - 01283 (estimated clear date 02/06/2016)

Wem- 01939 (estimated clear date 02/06/2016)

Rendham- 01726 (estimated clear date 02/06/2016)

Strangford - 02844 (estimated clear date 02/06/2016)

Melrose - 01896  (estimated clear date 02/06/2016)

Tempo - 02889 (estimated clear date 02/06/2016)

Upper Cwmtwrch- 01639 (estimated clear date 02/06/2016)

Leedstown - 01736 (estimated clear date 01/06/2016)

Stanley - 01512, 01207, 01738 (estimated clear date 01/06/2016)

Ponterwyd - 01970 (estimated clear date 01/06/2016)

Ilketshall- 01986 (estimated clear date 01/06/2016)

Wainfleet - 01754 (estimated clear date 01/06/2016)

Ballynahinch - 02897 (estimated clear date 01/06/2016)

Brimscombe - 01453 (estimated clear date 01/06/2016)

Aylesbury - 01296 (estimated clear date 01/06/2016)

Sheffield - 01142,01143,01144 (estimated clear date 01/06/2016)
      
Please revisit this page for further updates.


Ongoing
Mon 30/05/2016 at 08:09 Telephone problem in the Hornchurch area Dialling codes affected: 01708

Dialling codes affected: 01708

Impacting service since 16/05/2016 10:41

Update 1: Engineers continue to work on the damaged cables to restore service.

We're really sorry but we've got a problem at the moment in the Hornchurch area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

31/05/2016 10:00
Mon 30/05/2016 at 08:11 Telephone problem in London Albert Dock. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 25/05/2016 14:53

Update 1: Engineers are working to repair the damage cables.

We're really sorry but we've got a problem at the moment in London Albert Dock, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

03/06/2016 10:00

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...
Please wait...