BT Business home
Business

Broadband

We currently have 11 ongoing issues and 8 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 11 Details Estimated time to resolve
Thu 27/08/2015 at 02:11 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Battersea - 0203,0207 & 0208 (estimated clear time 02/09/2015)

Newtownbutler - 02867 (estimated clear time 02/09/2015)

Woking - 01483 (estimated clear time 02/09/2015)

Hardingstone - 01604 (estimated clear time 02/09/2015)

Holmes chapel - 01477 (estimated clear time 02/09/2015)

Headington - 01865 (estimated clear time 02/09/2015)

Sutton Valence- 01622 (estimated clear time 01/09/2015)

Highams Park- 0203, 0208 (estimated clear time 01/09/2015)

Greenwich- 0203, 0208 (estimated clear time 01/09/2015)

Enniskillen- 01268 (estimated clear time 01/09/2015)

Arundel- 01903 (estimated clear time 01/09/2015)

Little Clacton- 01255 (estimated clear time 01/09/2015)

Tonbridge - 01732 (estimated clear time 01/09/2015)

London Addiscombe - 0203 0207 0208 (estimated clear time 01/09/2015)

Caledon - 01223 - (estimated clear date 01/09/2015)

Gosport - 02392 - (estimated clear date 01/09/2015)

Irvinestown - 02866 - (estimated clear date 29/08/2015)

Cheslyn Hay - 01922 - (estimated clear date 29/08/2015)

Shenley Church End - 01908 - (estimated clear date 29/08/2015)

Donhead - 01747 - (estimated clear date 28/08/2015)

Hednesford - 01543 - (estimated clear date 27/08/2015)            

New Cumnock - 01290 - (estimated clear date 27/08/2015)

Gaerwen - 01248 - (estimated clear date 27/08/2015)

Burton - 01524 - (estimated clear date 27/08/2015)

Chichester - 01243 - (estimated clear date 27/08/2015)

South Benfleet - 01268 - (estimated clear date 27/08/2015)

Please revisit this page for further updates.

Ongoing
Thu 27/08/2015 at 02:13 BT Infinity problem in the Tottenham area Dialling codes affected: 0203, 0208, 01283

Dialling codes affected: 0203, 0208, 01283

Impacting service since 13/06/2015 04:05

Update 2: Engineers are still working to resolve this incident.

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault. Additional support has been requested by the engineer due to the complexity of the fault.

Initial Update: We're really sorry but we've got a problem at the moment in the Tottenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 27/08/2015 at 02:14 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: Engineers are still working to resolve this incident.

Initial Update: We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 27/08/2015 at 02:13 BT Infinity problem in the Ramsgate area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 11/07/2015 21:10

Updae 2: The issue remains ongoing however, full focus remains on restoration.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Initial Update: We're really sorry but we've got a problem at the moment in the Ramsgate area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.


Please revisit this page for further updates.

Ongoing
Thu 27/08/2015 at 02:13 BT Infinity problem in the Colindale area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 20/07/2015 06:40

Update 2: Engineers are still working to resolve this incident.

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Colindale area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 27/08/2015 at 02:13 BT Infinity problem in the Northolt area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

Impacting service since 21/07/2015 08:30

Update 2: Engineers are still working to resolve this incident.

Update 1: The issue remains ongoing however, full focus remains on restoration.

Were really sorry but we've got a problem at the moment in the Northolt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 27/08/2015 at 02:14 BT Infinity problem in the Woking area Dialling codes affected: 01483

Dialling codes affected: 01483

Impacting service since 28/07/2015 03:32

Update 2: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Update 1: The issue remains ongoing however, full focus remains on restoration.

Initial Update: We're really sorry but we've got a problem at the moment in theWoking area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


Ongoing
Thu 27/08/2015 at 02:13 BT Infinity problem in the Mansfield area Dialling codes affected: 01623

Dialling codes affected: 01623

Impacting service since 23/08/2015 04:09

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Mansfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:34
Thu 27/08/2015 at 02:12 BT Infinity problem in the Thanet area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since: 25/08/215 20:26

Update 1: An engineer remains working on this incident and the necessary equipment required to resolve the issue have been ordered.

We're really sorry but we've got a problem at the moment in the Thanet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:44
Thu 27/08/2015 at 02:12 BT Infinity problem in the Ashington area Dialling codes affected: 01670

Dialling codes affected: 01670

Impacting service since 26/08/2015 06:23

We're really sorry but we've got a problem at the moment in the Ashington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:23
Thu 27/08/2015 at 07:01 BT Infinity problem in the Edwinstowe area Dialling codes affected: 01623

Dialling codes affected: 01623

Impacting service since: 27/08/2015 06:36

We're really sorry but we've got a problem at the moment in the Edwinstowe area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:36
Date & Time Resolved issues 8 Details Time resolved
Thu 27/08/2015 at 02:13 BT Infinity problem in the Bourne End area Dialling codes affected: 01628

Dialling codes affected: 01628

We've fixed the problem in the Bourne End area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 27/08/2015 at 13:28
Thu 27/08/2015 at 02:13 BT Infinity problem in the Rugby area Dialling codes affected: 01788

Dialling codes affected: 01788

We've fixed the problem in the Rugby area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 27/08/2015 at 12:35
Thu 27/08/2015 at 02:12 BT infinity problem in the Caistor area Dialling codes affected: 01472

Dialling codes affected: 01472

We've fixed the problem in the Caistor area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 27/08/2015 at 11:02
Thu 27/08/2015 at 02:11 BT Infinity problem in the Woolston area Dialling codes affected: 02380

Dialling codes affected: 02380

Impacting service since 26/08/2015 19:41

We've fixed the problem in the Woolston area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 27/08/2015 at 02:12
Thu 27/08/2015 at 07:04 BT Infinity problem in the Baldslow area Dialling codes affected: 01424

Dialling codes affected: 01424

We've fixed the problem in the Baldslow area so your BT Infinity should now be working. If it isn't, try restarting your router.

.

Thu 27/08/2015 at 12:29
Thu 27/08/2015 at 08:19 Broadband problem in the Airth area. Dialling codes affected: 01324

Dialling codes affected: 01324

We've fixed the problem in the Airth area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 27/08/2015 at 11:32
Thu 27/08/2015 at 11:53 BT Infinity problem in the Locks Heath area. Dialling codes affected: 01489

Dialling codes affected: 01489

We've fixed the problem in the Locks Heath area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 27/08/2015 at 14:54
Thu 27/08/2015 at 12:32 BT Infinity problem in the Omagh area. Dialling codes affected: 02882

Dialling codes affected: 02882

We've fixed the problem in the Omagh area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 27/08/2015 at 16:03

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Thu 27/08/2015 at 02:11 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:      

Battersea - 0203,0207 & 0208 (estimated clear time 02/09/2015)

Newtownbutler - 02867 (estimated clear time 02/09/2015)

Woking - 01483 (estimated clear time 02/09/2015)

Hardingstone - 01604 (estimated clear time 02/09/2015)

Holmes chapel - 01477 (estimated clear time 02/09/2015)

Headington - 01865 (estimated clear time 02/09/2015)

Sutton Valence- 01622 (estimated clear time 01/09/2015)

Highams Park- 0203, 0208 (estimated clear time 01/09/2015)

Greenwich- 0203, 0208 (estimated clear time 01/09/2015)

Enniskillen- 01268 (estimated clear time 01/09/2015)

Arundel- 01903 (estimated clear time 01/09/2015)

Little Clacton- 01255 (estimated clear time 01/09/2015)

Tonbridge - 01732 (estimated clear time 01/09/2015)

London Addiscombe - 0203 0207 0208 (estimated clear time 01/09/2015)

Caledon - 01223 - (estimated clear date 01/09/2015)

Gosport - 02392 - (estimated clear date 01/09/2015)

Irvinestown - 02866 - (estimated clear date 29/08/2015)

Cheslyn Hay - 01922 - (estimated clear date 29/08/2015)

Shenley Church End - 01908 - (estimated clear date 29/08/2015)

Donhead - 01747 - (estimated clear date 28/08/2015)

Hednesford - 01543 - (estimated clear date 27/08/2015)            

New Cumnock - 01290 - (estimated clear date 27/08/2015)

Gaerwen - 01248 - (estimated clear date 27/08/2015)

Burton - 01524 - (estimated clear date 27/08/2015)

Chichester - 01243 - (estimated clear date 27/08/2015)

South Benfleet - 01268 - (estimated clear date 27/08/2015)

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issue 1 Details Time resolved
Thu 27/08/2015 at 02:14 BT Telephone problem in the South Elmsall area Dialling codes affected: 01977

Dialling codes affected: 01977

We've fixed the problem in the South Elmsall area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Wed 26/08/2015 at 04:12

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...
Please wait...