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We currently have 7 ongoing issues and 9 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 7 Details Estimated time to resolve
Fri 12/02/2016 at 00:04 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:  

Low Ireby - 01697 (estimated clear date 17/02/2016)

Barrow - 01284 (estimated clear date 17/02/2016)

Felton - 01670 (estimated clear date 17/02/2016)

Hilderstone - 01889 (estimated clear date 17/02/2016)

Berriew - 01686 (estimated clear date 17/02/2016)

Clynnog Fawr - 01286 (estimated clear date 17/02/2016)

Mold - 01352 (estimated clear date 17/02/2016)

Woodseaves- 01785 (estimated clear date 17/02/2016)

Nether Stowey- 01278 (estimated clear date 17/02/2016)

Bude- 01288 (estimated clear date 16/02/2016)

Bothwell- 01698 (estimated clear date 16/02/2016)

Dromara- 02897 (estimated clear date 16/02/2016)

Street- 01458 (estimated clear date 16/02/2016)

Lisburn- 02890 (estimated clear date 16/02/2016)

Carrickmore- 02880 (estimated clear date 16/02/2016) 

Pontybodkin- 01352 (estimated clear date 16/02/2016)

Oswestry- 01395 (estimated clear date 16/02/2016)

Whitby- 01947 (estimated clear date 16/02/2016)

Swatragh- 02879 (estimated clear date 16/02/2016)

Kilmarnock- 01563 (estimated clear date 16/02/2016)

Dedham- 01206 (estimated clear date 16/02/2016)

Feeny- 028777 (estimated clear date 16/02/2016)

Albury - 01279 (estimated clear date 15/02/2016)

Halifax - 01422 (estimated clear date 15/02/2016)

Llansannan - 01745 (estimated clear date 15/02/2016)

Milland - 01428 (estimated clear date 15/02/2016)

Newtownstewart - 02881 (estimated clear date 15/02/2016)

Randalstown - 02894 (estimated clear date 15/02/2016)

Beauly - 01463 (estimated clear date 15/02/2016)

Ballygowan - 02897 (estimated clear date 15/02/2016)

Penshurst - 01892 (estimated clear date 15/02/2016)

Stonham - 01449 (estimated clear date 15/02/2016)

Swansea Tower - 01792 (estimated clear date 15/02/2016)

Please revisit this page for further updates.

Ongoing
Fri 12/02/2016 at 00:05 BT Infinity problem in the Wadsley Bridge area Dialling codes affected: 01142,01143,01144

Dialling codes affected: 01142,01143,01144

Impacting service since 09/01/2016 21:59

Update 3: Temporary service has now been supplied however, there may be some intermittent outages while residual work remains ongoing.

Update 2: Additional support has been requested by the engineer due to the complexity of the fault.

Update 1: Third party damage has resulted in this loss of service to some of our customers. Our engineers are currently on site to repair the destruction caused.

We're really sorry but we've got a problem at the moment in the Wadsley Bridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 12/02/2016 at 00:05 Broadband problem in the Luppitt area. Dialling codes affected: 01404

Dialling codes affected: 01404

Impacting service since 27/01/2016 16:15

Update 2: Due to the complexity of this incident, a specialist work is required and this is delaying the resolution of the fault.

Update 1: Engineers are still working to resolve this incident.

We're really sorry but we've got a problem at the moment in the
Luppitt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 12/02/2016 at 00:04 BT Infinity problem in the Norbury area. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 04/02/2016 09:22

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Norbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 12/02/2016 at 00:05 BT Infinity problem in the North Petherwin area. Dialling codes affected: 01566

Dialling codes affected: 01566

Impacting service since 08/02/2016 07:57

We're really sorry but we've got a problem at the moment in the North Petherwin area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sat 13/02/2016 at 00:17 Broadband problem in the Kilcreggan area Dialling codes affected: 01436

Dialling codes affected: 01436

Impacting service since 12/06/2016 17:55

We're really sorry but we've got a problem at the moment in the Kilcreggan area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:00
Sat 13/02/2016 at 00:17 BT Infinity problem in Rottingdean area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 12/02/2016 17:54

We're really sorry but we've got a problem at the moment in the Rottingdean area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:05
Date & Time Resolved issues 9 Details Time resolved
Fri 12/02/2016 at 00:05 BT Infinity problem in the Highwoods area Dialling codes affected: 01206

Dialling codes affected: 01206

We've fixed the problem in the Highwoods area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 12/02/2016 at 12:34
Fri 12/02/2016 at 00:03 BT Infinity problem in the Stockport area. Dialling codes affected: 0161

Dialling codes affected: 0161

We've fixed the problem in the Stockport area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 12/02/2016 at 10:24
Fri 12/02/2016 at 00:03 BT Infinity problem in the Ross-On-Wye area Dialling codes affected: 01989

Dialling codes affected: 01989

Impacting service since 11/02/2016 10:13

We've fixed the problem in the Ross-On-Wye area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 12/02/2016 at 21:22
Fri 12/02/2016 at 00:02 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01277

Dialling codes affected: 01277

Impacting service since 11/02/2016 10:40

We've fixed the problem in the Tunbridge Wells area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 12/02/2016 at 21:20
Fri 12/02/2016 at 07:25 BT Broadband problem in the Longworth area Dialling codes affected: 01865

Dialling codes affected: 01865

We've fixed the problem in the Longworth area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 12/02/2016 at 11:11 BT Infinity problem in the Oldham area Dialling codes affected: 0161

Dialling codes affected: 0161

We've fixed the problem in the Oldham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 12/02/2016 at 13:24
Fri 12/02/2016 at 12:53 BT Infinity problem in the Colchester area Dialling codes affected: 01206

Dialling codes affected: 01206

We've fixed the problem in the Colchester area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 12/02/2016 at 16:23
Fri 12/02/2016 at 15:27 BT Infinity problem in the Hamilton area Dialling codes affected: 01698

Dialling codes affected: 01698

Impacting service since 12/02/2016 15:18

We've fixed the problem in the Hamilton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 12/02/2016 at 21:13
Fri 12/02/2016 at 17:50 BT Infinity problem in the Willowcroft area Dialling codes affected: 01332

Dialling codes affected: 01332

Impacting service since 12/02/2016 17:17

We've fixed the problem in the Willowcroft area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 12/02/2016 at 20:46

Phone Line

We currently have 5 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Fri 12/02/2016 at 00:04 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:  

Low Ireby - 01697 (estimated clear date 17/02/2016)

Barrow - 01284 (estimated clear date 17/02/2016)

Felton - 01670 (estimated clear date 17/02/2016)

Hilderstone - 01889 (estimated clear date 17/02/2016)

Berriew - 01686 (estimated clear date 17/02/2016)

Clynnog Fawr - 01286 (estimated clear date 17/02/2016)

Mold - 01352 (estimated clear date 17/02/2016)

Woodseaves- 01785 (estimated clear date 17/02/2016)

Nether Stowey- 01278 (estimated clear date 17/02/2016)

Bude- 01288 (estimated clear date 16/02/2016)

Bothwell- 01698 (estimated clear date 16/02/2016)

Dromara- 02897 (estimated clear date 16/02/2016)

Street- 01458 (estimated clear date 16/02/2016)

Lisburn- 02890 (estimated clear date 16/02/2016)

Carrickmore- 02880 (estimated clear date 16/02/2016) 

Pontybodkin- 01352 (estimated clear date 16/02/2016)

Oswestry- 01395 (estimated clear date 16/02/2016)

Whitby- 01947 (estimated clear date 16/02/2016)

Swatragh- 02879 (estimated clear date 16/02/2016)

Kilmarnock- 01563 (estimated clear date 16/02/2016)

Dedham- 01206 (estimated clear date 16/02/2016)

Feeny- 028777 (estimated clear date 16/02/2016)

Albury - 01279 (estimated clear date 15/02/2016)

Halifax - 01422 (estimated clear date 15/02/2016)

Llansannan - 01745 (estimated clear date 15/02/2016)

Milland - 01428 (estimated clear date 15/02/2016)

Newtownstewart - 02881 (estimated clear date 15/02/2016)

Randalstown - 02894 (estimated clear date 15/02/2016)

Beauly - 01463 (estimated clear date 15/02/2016)

Ballygowan - 02897 (estimated clear date 15/02/2016)

Penshurst - 01892 (estimated clear date 15/02/2016)

Stonham - 01449 (estimated clear date 15/02/2016)

Swansea Tower - 01792 (estimated clear date 15/02/2016)

Please revisit this page for further updates.

Ongoing
Fri 12/02/2016 at 00:04 Telephone problem in the Oakley area Dialling codes affected: 01234

Dialling codes affected: 01234

Impacting service since 05/02/2016 09:50

We're really sorry but we've got a problem at the moment in the Oakley area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15/02/2016 10:00
Fri 12/02/2016 at 00:04 Telephone problem in the Felstead area Dialling codes affected: 01371

Dialling codes affected: 01371

Impacting service since 06/02/2016 12:05

We're really sorry but we've got a problem at the moment in the Felstead area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16/02/2016 14:30
Fri 12/02/2016 at 00:05 Telephone problem in the Solihull area Dialling codes affected: 0121

Dialling codes affected: 0121

Impacting service since 07/02/2016 11:46

We're really sorry but we've got a problem at the moment in the Solihull area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16/02/2016 10:00
Sat 13/02/2016 at 00:16 Telephone problem in the Theydon Bois area Dialling codes affected: 01992

Dialling codes affected: 01992

Impacting service since 12/02/2016 15:51

We're really sorry but we've got a problem at the moment in the Theydon Bois area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15/02/2015 10:00
Date & Time Resolved issues 1 Details Time resolved
Fri 12/02/2016 at 00:03 BT Telephone problem in the Kingsbridge area Dialling codes affected: 01548

Dialling codes affected: 01548

We've fixed the problem in the Kingsbridge area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Fri 12/02/2016 at 11:28

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