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We currently have 13 ongoing issues and 5 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 13 Details Estimated time to resolve
Fri 14/11/2014 at 08:36 Broadband problem in Malvern area Dialling codes affected: 01684

Dialling codes affected: 01684

Impacting service since 13/11/2014 09:14

We're really sorry but we've got a problem at the moment in the Malvern area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/11/2014 09:00
Mon 17/11/2014 at 17:09 BT Infinity and BT Broadband problem in the Fareham area Dialling codes affected: 01329

Dialling codes affected: 01329

Impacting service since 17/11/2014

We're really sorry but we've got a problem at the moment in the Fareham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/11/2014 09:00
Tue 18/11/2014 at 18:46 BT Infinity problem in the Chester South area Dialling codes affected: 01244

Dialling codes affected: 01244

Impacting service since 18/11/2014 17:55

We're really sorry but we've got a problem at the moment in the Chester South area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/11/2014 09:00
Thu 20/11/2014 at 13:41 Broadband and Telephone problem in the Crayford area Dialling codes affected: 01322

Dialling codes affected: 01322

Impacting service since 20/11/2014 13:37

We're really sorry but we've got a problem at the moment in the Crayford area, which means that some of our customers will be having trouble with their telephone line and getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/11/2014 09:00
Thu 20/11/2014 at 21:29 Yahoo Mail issues Yahoo Mail issues

We are aware of issues causing some BT Yahoo customers to experience intermittent issues when attempting to send or receive mail from their accounts. We are working to restore service as soon as possible and apologise for any inconvenience caused.

Ongoing
Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Hillsborough - 02892 (estimated clear 27/11/2014)

Bowes Park - 0203, 0207, 0208 (estimated clear 26/11/2014)

Constantine - 01326 (estimated clear 26/11/2014)

Bodorgan - 01407 (estimated clear date 26/11/2014)

Dymchurch - 01303 (estimated clear date 26/11/2014)

Wheathampstead - 01582  (estimated clear date 26/11/2014)

Ballycastle - 02820  (estimated clear date 26/11/2014)

Swindon - 01796  (estimated clear date 26/11/2014)

Garelochhead - 01436 (estimated clear date 26/11/2014)

Wootton - 01469 (estimated clear date 26/11/2014)

Aspatria - 01697 (estimated clear date 26/11/2014)

Ruabon - 01978 (estimated clear date 26/11/2014)

North Tawton - 01837 (estimated clear date 26/11/2014)

Cheltenham - 01242 (estimated clear date 26/11/2014)

Westbourne - 01202 (estimated clear date 25/11/2014)

Kesgrave - 01473 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

The Lizard - 01326 (estimated clear date 25/11/2014)

Nebo - 01974 (estimated clear date 25/11/2014)

Tempo - 02889 (estimated clear date 25/11/2014)

Kingsclere - 01635 (estimated clear date 25/11/2014)

Child Okeford - 01258 (estimated clear date 25/11/2014)

Lowestoft - 01502 (estimated clear date 25/11/2014)

Limpley Stoke - 01225 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

Hanley Swan - 01684 (estimated clear date 25/11/2014)

Wimbledon - 0203, 0208 (estimated clear date 25/11/2014)

Millom - 01229 (estimated clear date 25/11/2014)

Poyntzpass - 02838 (estimated clear date 24/11/2014)

Heacham - 01485 (estimated clear date 24/11/2014)

Kelsall - 01829 (estimated clear date 24/11/2014)

Crosthwaite - 01539 (estimated clear date 24/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Sat 22/11/2014 at 19:18 Issue preventing Parental controls being managed via BT.com. More details

We are aware of an intermittent issue which is preventing customers from managing their Parental Control settings via BT.com.

We are working to fix the problem as quickly as possible and we apologise for any inconvenience caused.

Ongoing
Sat 22/11/2014 at 21:20 BT Infinity problem in the Swindon area Dialling codes affected : 01793

Dialling codes affected: 01793

Impacting service since 21/11/2014 21:35

We're really sorry but we've got a problem at the moment in the Swindon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/11/2014 09:00
Sun 23/11/2014 at 05:18 BT Infinity problem in the Belfast area Dialling codes affected: 02890, 02895

Dialling codes affected: 02890, 02895

Impacting service since 23/11/2014 04:49

We're really sorry but we've got a problem at the moment in the Belfast area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/11/2014 09:00
Sun 23/11/2014 at 08:34 BT Broadband problem in the Woburn Sands area Dialling codes affected: 01908

Dialling codes affected: 01908
Impacting service since 23/11/2014 08:30
We're really sorry but we've got a problem at the moment in the Woburn Sands area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/11/2014 09:00
Sun 23/11/2014 at 09:29 BT Infinity problem in the Lostwithiel area Dialling codes affected: 01208

Dialling codes affected: 01208

We've fixed the problem in the Lostwithiel area so your BT Infinity should now be working. If it isn't, try restarting your router.

24/11/2014 09:00
Sun 23/11/2014 at 14:53 Some BT Infinity customers may be experiencing an issue when trying to make Fibre Voice Calls

We're really sorry but we've got a problem at the moment which has resulted in some BT Infinity customers experiencing an issue when trying to make Fibre Voice Calls. We're trying to fix the problem as quickly as we can.

Ongoing
Mon 24/11/2014 at 02:35 BT Infinity problem in the Penzance area Dialling codes affected: 01736

Dialling codes affected: 01736

Impacting service since 24/11/2014 02:25

We're really sorry but we've got a problem at the moment in the Penzance area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/11/2014 09:00
Date & Time Resolved issues 5 Details Time resolved
Sun 23/11/2014 at 14:23 BT Infinity problem in the Stafford area Dialling codes affected: 01785

Dialling codes affected: 01785

We've fixed the problem in the Stafford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 23/11/2014 at 15:41
Sun 23/11/2014 at 14:25 Bt Infinity problem in the Lostwithiel area Dialling codes affected: 01208

Dialling codes affected: 01208

We've fixed the problem in the Lostwithiel area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 23/11/2014 at 14:27
Sun 23/11/2014 at 16:08 BT Infinity problem in the Kentish Town area Dialling codes affected: 0123,0203,0207,0208

Dialling codes affected: 0123,0203,0207,0208

We've fixed the problem in the Kentish Town area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 23/11/2014 at 22:21 BT Infinity problem in the Weymouth area Dialling codes affected: 01305

Dialling codes affected: 01305

We've fixed the problem in the Weymouth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 24/11/2014 at 00:21
Mon 24/11/2014 at 01:59 BT Infinity problem in the Alsager area DIalling codes affected: 01270

Dialling codes affected: 01270

We've fixed the problem in the Alsager area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 24/11/2014 at 02:47

Phone Line

We currently have 3 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Thu 20/11/2014 at 13:41 Broadband and Telephone problem in the Crayford area Dialling codes affected: 01322

Dialling codes affected: 01322

Impacting service since 20/11/2014 13:37

We're really sorry but we've got a problem at the moment in the Crayford area, which means that some of our customers will be having trouble with their telephone line and getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/11/2014 09:00
Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Hillsborough - 02892 (estimated clear 27/11/2014)

Bowes Park - 0203, 0207, 0208 (estimated clear 26/11/2014)

Constantine - 01326 (estimated clear 26/11/2014)

Bodorgan - 01407 (estimated clear date 26/11/2014)

Dymchurch - 01303 (estimated clear date 26/11/2014)

Wheathampstead - 01582  (estimated clear date 26/11/2014)

Ballycastle - 02820  (estimated clear date 26/11/2014)

Swindon - 01796  (estimated clear date 26/11/2014)

Garelochhead - 01436 (estimated clear date 26/11/2014)

Wootton - 01469 (estimated clear date 26/11/2014)

Aspatria - 01697 (estimated clear date 26/11/2014)

Ruabon - 01978 (estimated clear date 26/11/2014)

North Tawton - 01837 (estimated clear date 26/11/2014)

Cheltenham - 01242 (estimated clear date 26/11/2014)

Westbourne - 01202 (estimated clear date 25/11/2014)

Kesgrave - 01473 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

The Lizard - 01326 (estimated clear date 25/11/2014)

Nebo - 01974 (estimated clear date 25/11/2014)

Tempo - 02889 (estimated clear date 25/11/2014)

Kingsclere - 01635 (estimated clear date 25/11/2014)

Child Okeford - 01258 (estimated clear date 25/11/2014)

Lowestoft - 01502 (estimated clear date 25/11/2014)

Limpley Stoke - 01225 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

Hanley Swan - 01684 (estimated clear date 25/11/2014)

Wimbledon - 0203, 0208 (estimated clear date 25/11/2014)

Millom - 01229 (estimated clear date 25/11/2014)

Poyntzpass - 02838 (estimated clear date 24/11/2014)

Heacham - 01485 (estimated clear date 24/11/2014)

Kelsall - 01829 (estimated clear date 24/11/2014)

Crosthwaite - 01539 (estimated clear date 24/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Sun 23/11/2014 at 14:53 Some BT Infinity customers may be experiencing an issue when trying to make Fibre Voice Calls

We're really sorry but we've got a problem at the moment which has resulted in some BT Infinity customers experiencing an issue when trying to make Fibre Voice Calls. We're trying to fix the problem as quickly as we can.

Ongoing

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