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We currently have 5 ongoing issues and 6 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Sun 25/01/2015 at 08:23 BT Infinity problem in the Langely Mill area Dialling codes affected: 01773

Dialling codes affected: 01773

Impacting service since 23/01/2015 13:03

We're really sorry but we've got a problem at the moment in the Langley Mill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

26/01/2015 09:18
Sun 25/01/2015 at 08:24 Broadband problem in the Astley Bridge area Dialling codes affected: 01204

Dialling codes affected: 01204

Impacting service since 22/01/2015 11:14

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the Astley Bridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

26/01/2015 10:01
Sun 25/01/2015 at 08:27 BT Infinity problem in the Camelford area Dialling codes affected: 01840

Dialling codes affected: 01840

Impacting service since 24/01/2015 17:10

We're really sorry but we've got a problem at the moment in the Camelford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

26/01/2015 09:45
Sun 25/01/2015 at 08:28 Loss of Broadband and Telephone service Loss of Broadband and Telephone service

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft.    

Hythe- 01303, 02830 (estimated clear date 30/01/2015)         
    
Wiveliscombe- 01984 (estimated clear date 30/01/2015)

Pumpsaint- 01558 (estimated clear date 30/01/2015)

Swatragh- 02879 (estimated clear date 29/01/2015)

Liskeard- 01579 (estimated clear date 29/01/2015)

Stourport- 01299 (estimated clear date 29/01/2015)

Broadwindsor- 01308 (estimated clear date 29/01/2015)

Mitcham - 0203, 0208 (estimated clear date 28/01/2015)

Castlederg- 02881 (estimated clear date 28/01/2015)

Oakwood Hill  - 01306 (estimated clear date 28/01/2015)

Balmoral - 02890 (estimated clear date 28/01/2015)

Dinas Powys - 02920 (estimated clear date 28/01/2015)

Culverhouse - 02920, 02921 (estimated clear date 28/01/2015)

Broadchalke- 01722 (estimated clear date 28/01/2015)

Nutley - 01825 (estimated clear date 28/01/2015)

Aylesford - 01622 (estimated clear date 28/01/2015)

Dudleston Heath - 01691 (estimated clear date 27/01/2015)

Meadowfield - 01913 (estimated clear date 27/01/2015)

Canterbury - 01227 (estimated clear date 27/01/2015)

Alderton - 01242 (estimated clear date 27/01/2015)

St Helens - 01744 (estimated clear date 27/01/2015)

Mundford - 01842 (estimated clear date 27/01/2015)

Goscote - 01162, 01163 (estimated clear date 27/01/2015)

Ambergate - 01773 (estimated clear date 27/01/2015)

Lancing - 01903 (estimated clear date 27/01/2015)

Chorley - 01257 (estimated clear date 27/01/2015)

Mawnan Smith - 01326 (estimated clear date 27/01/2015)

Kidmore End - 01189 (estimated clear date 27/01/2015)

Barnet - 0203 & 0208 (estimated clear date 26/01/2015)

Helmingham - 01473 (estimated clear date 26/01/2015)

Lamberhurst - 01892 (estimated clear date 26/01/2015)

Barnet - 0203,0208 (estimated clear date 26/01/2015)

Talgarth- 01874 (estimated clear date 26/01/2015)

Cowbridge- 01446 (estimated clear date 26/01/2015)

Malvern - 01684 (estimated clear date 26/01/2015)

Barrhead- 0141 (estimated clear date 26/01/2015)

St Ives  - 01736 (estimated clear date 26/01/2015)

Crucorney- 01873 (estimated clear date 26/01/2015)             

Millom - 01229 (estimated clear date 26/01/2015)            

Colchester - 01206 (estimated clear date 26/01/2015)            

Govan- 01412,01413,01414 (estimated clear date 26/01/2015)

Please revisit this page for further update







ONGOING
Sun 25/01/2015 at 17:20 BT Infinity problem in the Horton Bank area Dialling codes affected: 01274

Dialling codes affected: 01274

Impacting service since 25/01/2015 17:14

We're really sorry but we've got a problem at the moment in the Horton Bank area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

26/01/2015 09:01
Date & Time Resolved issues 6 Details Time resolved
Sun 25/01/2015 at 08:23 BT Broadband and Infinity problem in the Mitcham area Dialling codes affected: 0203

Dialling codes affected: 0203  

We've fixed the problem in the Mitcham area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sun 25/01/2015 at 11:38
Sun 25/01/2015 at 08:25 BT Infinity problem in the Cothorne and East Grinstead area Dialling codes affected: 01342

Dialling codes affected: 01342

We've fixed the problem in the Cothorne and East Grinstead area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 25/01/2015 at 13:56
Sun 25/01/2015 at 08:26 BT Infinity problem in the Brigg area Dialling codes affected: 01652

Dialling codes affected: 01652

We've fixed the problem in the Brigg area so your BT Infinity should now be working. If it isn't, try restarting your router.



Sun 25/01/2015 at 13:55
Sun 25/01/2015 at 09:29 BT Infinity problem in the Lea Valley area Dialling codes affected: 01992

Dialling codes affected: 01992

We've fixed the problem in the Lea Valley area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sun 25/01/2015 at 11:59
Sun 25/01/2015 at 21:23 BT Infinity problem in the Burgh Heath area Dialling codes affected: 01737

Dialling codes affected: 01737

We've fixed the problem in the Burgh Heath area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 25/01/2015 at 22:40
Sun 25/01/2015 at 22:29 BT Broadband problem in the Lymm area Dialling codes affected: 01925

Dialling codes affected: 01925

We've fixed the problem in the Lymm area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 26/01/2015 at 01:05

Phone Line

We currently have 2 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Sun 25/01/2015 at 08:28 Loss of Broadband and Telephone service Loss of Broadband and Telephone service

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft.    

Hythe- 01303, 02830 (estimated clear date 30/01/2015)         
    
Wiveliscombe- 01984 (estimated clear date 30/01/2015)

Pumpsaint- 01558 (estimated clear date 30/01/2015)

Swatragh- 02879 (estimated clear date 29/01/2015)

Liskeard- 01579 (estimated clear date 29/01/2015)

Stourport- 01299 (estimated clear date 29/01/2015)

Broadwindsor- 01308 (estimated clear date 29/01/2015)

Mitcham - 0203, 0208 (estimated clear date 28/01/2015)

Castlederg- 02881 (estimated clear date 28/01/2015)

Oakwood Hill  - 01306 (estimated clear date 28/01/2015)

Balmoral - 02890 (estimated clear date 28/01/2015)

Dinas Powys - 02920 (estimated clear date 28/01/2015)

Culverhouse - 02920, 02921 (estimated clear date 28/01/2015)

Broadchalke- 01722 (estimated clear date 28/01/2015)

Nutley - 01825 (estimated clear date 28/01/2015)

Aylesford - 01622 (estimated clear date 28/01/2015)

Dudleston Heath - 01691 (estimated clear date 27/01/2015)

Meadowfield - 01913 (estimated clear date 27/01/2015)

Canterbury - 01227 (estimated clear date 27/01/2015)

Alderton - 01242 (estimated clear date 27/01/2015)

St Helens - 01744 (estimated clear date 27/01/2015)

Mundford - 01842 (estimated clear date 27/01/2015)

Goscote - 01162, 01163 (estimated clear date 27/01/2015)

Ambergate - 01773 (estimated clear date 27/01/2015)

Lancing - 01903 (estimated clear date 27/01/2015)

Chorley - 01257 (estimated clear date 27/01/2015)

Mawnan Smith - 01326 (estimated clear date 27/01/2015)

Kidmore End - 01189 (estimated clear date 27/01/2015)

Barnet - 0203 & 0208 (estimated clear date 26/01/2015)

Helmingham - 01473 (estimated clear date 26/01/2015)

Lamberhurst - 01892 (estimated clear date 26/01/2015)

Barnet - 0203,0208 (estimated clear date 26/01/2015)

Talgarth- 01874 (estimated clear date 26/01/2015)

Cowbridge- 01446 (estimated clear date 26/01/2015)

Malvern - 01684 (estimated clear date 26/01/2015)

Barrhead- 0141 (estimated clear date 26/01/2015)

St Ives  - 01736 (estimated clear date 26/01/2015)

Crucorney- 01873 (estimated clear date 26/01/2015)             

Millom - 01229 (estimated clear date 26/01/2015)            

Colchester - 01206 (estimated clear date 26/01/2015)            

Govan- 01412,01413,01414 (estimated clear date 26/01/2015)

Please revisit this page for further update







ONGOING
Sun 25/01/2015 at 11:37 Telephone problem in the Swindon area Dialling codes affected: 01793

Dialling codes affected:  01793

Impacting service since 24/01/2015 14:43

We're really sorry but we've got a problem at the moment in the Swindon area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

26/01/2015 09:09
Date & Time Resolved issues 1 Details Time resolved
Mon 26/01/2015 at 03:15 Telephone problem in the Southampton area Dialling codes affected: 02830,02381

Dialling codes affected: 02830,02381

We've fixed the problem in the Southampton area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Mon 26/01/2015 at 03:38

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