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We currently have 4 ongoing issues and 3 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Wed 03/09/2014 at 00:45 BT Infinity problem in the Fazeley area Dialling codes affected: 01827

Dialling codes affected: 01827

Impacting service since 01/09/2014 10:34

We're really sorry but we've got a problem at the moment in the Fazeley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Wed 03/09/2014 at 00:46 BT Broadband problem in the Burgh Heath area Affecting dialling code: 01737

Impacting since: 01/09/2014  11:17

Dialling codes affected: 01737

We're really sorry but we've got a problem at the moment in the Burgh Heath area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Wed 03/09/2014 at 00:46 BT Broadband problem in the Harpenden area Affetcing dialling code: 01582

Impacting since 01/09/2014 14:34

Dialling codes affected: 01582

We're really sorry but we've got a problem at the moment in the Harpenden area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Wed 03/09/2014 at 00:47 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

Maida Vale - (estimated clear date 06/09/2014)

Lavenham - (estimated clear date 05/09/2014)

East Stoke- 0151 (estimated clear date 05/09/2014)

Wood Street - 0203, 0207 (estimated clear date 04/09/2014)

Pangbourne - 01183 (estimated clear date 04/09/2014)

Tiptree - 01621 (estimated clear date 04/09/2014)

Colwall - 01684 (estimated clear date 04/09/2014)

Desford - 01455 (estimated clear date 04/09/2014)

Brooke - 01508 (estimated clear date 04/09/2014)

Please revisit this page for further updates.






Ongoin
Date & Time Resolved issues 3 Details Time resolved
Tue 02/09/2014 at 00:08 BT Infinity problem in the Portslade area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 01/08/2014 02:23

We've fixed the problem in the Portslade area so your BT Infinity should now be working. If it isn't, try restarting your router.

.

Tue 02/09/2014 at 11:26
Tue 02/09/2014 at 06:25 BT Infinity problem in the Thanet area Affecting dialling code: 01843

Impacting since 02/09/2014 05:52

Dialling codes affected: 01843

We've fixed the problem in the Thanet area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 02/09/2014 at 17:19
Tue 02/09/2014 at 16:03 BT Infinity problem in the Cardiff area Dialling codes affected: 02920, 02921

Dialling codes affected: 02920, 02921

Impacting service since 02/09/2014 15:52

We've fixed the problem in the Cardiff area so your BT Infinity should now be working. If it isn't, try restarting your router.


Tue 02/09/2014 at 19:04

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 03/09/2014 at 00:47 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

Maida Vale - (estimated clear date 06/09/2014)

Lavenham - (estimated clear date 05/09/2014)

East Stoke- 0151 (estimated clear date 05/09/2014)

Wood Street - 0203, 0207 (estimated clear date 04/09/2014)

Pangbourne - 01183 (estimated clear date 04/09/2014)

Tiptree - 01621 (estimated clear date 04/09/2014)

Colwall - 01684 (estimated clear date 04/09/2014)

Desford - 01455 (estimated clear date 04/09/2014)

Brooke - 01508 (estimated clear date 04/09/2014)

Please revisit this page for further updates.






Ongoin

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