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We currently have 13 ongoing issues and 14 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 13 Details Estimated time to resolve
Wed 27/05/2015 at 07:19 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Holywell - 01352 (estimated clear date 30/05/2015)

Middle Woodford- 01722 (estimated clear date 30/05/2015)

Waterbeach- 01223 (estimated clear date 30/05/2015)

Aeron- 01570 (estimated clear date 30/05/2015)

Bude - 01288 (estimated clear date 30/05/2015)

Tunbridge Wells - 01277, 01732, 01892 (estimated clear date 30/05/2015)

Cross- 02871 (estimated clear date 29/05/2015)

Kintore - 01467 (estimated clear date 29/05/2015)

Trimsaran- 01554 (estimated clear date 29/05/2015)

Newtownbutler- 02867 (estimated clear date 29/05/2015)

Penybont- 01597 (estimated clear date 29/05/2015)

Camborne- 01209 (estimated clear date 29/05/2015)

Gower- 01792 (estimated clear date 29/05/2015)

Hammersmith - 0203, 0207, 0208 (estimated clear date 29/05/2015)

Castlewellan - 02843 (estimated clear date 29/05/2015)

Peldon - 01206 (estimated clear date 29/05/2015)

Fochabers - 0134382 (estimated clear date 29/05/2015)

Maghera - 02879 (estimated clear date 29/05/2015)

Newtownards - 02891 (estimated clear date 29/05/2015)

Wells- 01749- (estimated clear date 29/05/2015)

Llandybie - 01269 (estimated clear date 28/05/2015)

Orton - 01343 (estimated clear date 28/05/2015)

Please revisit this page for further updates.

Ongoing
Wed 27/05/2015 at 07:19 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 2:  Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Wed 27/05/2015 at 07:19 BT Infinity problem in the Ramsbottom area Dialling codes affected: 01706

Dialling codes affected: 01706

Impacting service since; 22/05/2015 21:00

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Ramsbottom area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

18:00
Wed 27/05/2015 at 07:20 BT Infinity problem in the Gainsborough area Dialling codes affected: 01427

Dialling codes affected: 01427

Impacting service since 23/05/2015 15:18

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Gainsborough area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:02
Wed 27/05/2015 at 07:20 BT Infinity problem in the Newcastle Under Lyme area Dialling codes affected: 01782

Dialling codes affected: 01782

Impacting service since: 25/05/2015 19:22

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Newcastle Under Lyme area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:45
Wed 27/05/2015 at 07:20 BT Infinity problem in the Folkestone area Dialling codes affected: 01303

Dialling codes affected: 01303

Impacting service since 26/05/2015 17:30

We're really sorry but we've got a problem at the moment in the Folkestone area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:15
Wed 27/05/2015 at 07:20 BT Infinity problem in the Byfleet area Dialling codes affected: 01932

Dialling codes affected: 01932

Impacting service since 26/05/2015 17:58

We're really sorry but we've got a problem at the moment in the Byfleet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:45
Wed 27/05/2015 at 07:20 BT Infinity problem on the Selby area Dialling codes affected: 01757

Dialling codes affected: 01757

Impacting service since 26/05/2015 19:05

We're really sorry but we've got a problem at the moment in the Selby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:45
Wed 27/05/2015 at 11:31 BT Infinity problem in the Knutsford area Dialling codes affected: 01565

Dialling codes affected: 01565

Impacting service since 27/05/2015 11:21

We're really sorry but we've got a problem at the moment in the Knutsford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


18:21
Wed 27/05/2015 at 12:23 BT Infinity problem in the South Clapham area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 27/05/2015 12:16

We're really sorry but we've got a problem at the moment in the South Clapham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:16
Wed 27/05/2015 at 13:07 BT Infinity problem in the Hatfield area Dialling codes affected: 01707

Dialling codes affected: 01707

Impacting service since 27/05/2015 13:01

We're really sorry but we've got a problem at the moment in the Hatfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:01
Wed 27/05/2015 at 13:52 Broadband problem in the Midlands area Dialling codes affected: 01386, 01785, 01824

Dialling codes affected: 01269, 01299, 01386, 01562, 01691, 01743, 01746, 01785, 01824, 01889

Impacting service since 27/05/2015 13:40

We're really sorry but we've got a problem at the moment in the Midlands area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:40
Wed 27/05/2015 at 14:31 Broadband problem in the Ellesmere area Dialling codes affected: 01691

Dialling codes affected: 01691

Impacting service since 27/05/2015 14:30

We're really sorry but we've got a problem at the moment in the Ellesmere area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:33
Date & Time Resolved issues 14 Details Time resolved
Wed 27/05/2015 at 07:20 BT Infinity problem in the Dartford area Dialling codes affected: 01322

Dialling codes affected: 01322

We've fixed the problem in the Dartford area so your BT Infinity should now be working. If it isn't, try restarting your router





Wed 27/05/2015 at 11:45
Tue 26/05/2015 at 11:55 BT Infinity problem in the Hartlepool area Dialling codes affected: 01429

Dialling codes affected:  01429

We've fixed the problem in the Hartlepool area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 26/05/2015 at 18:39
Wed 27/05/2015 at 07:21 BT infinity problem in the West Kensington area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208 

We've fixed the problem in the West Kensington area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 27/05/2015 at 08:39
Tue 26/05/2015 at 16:16 BT Infinity proble in the Cobham area Dialling codes affected: 01932

Dialling codes affected:  01932

We've fixed the problem in the Cobham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 26/05/2015 at 16:43
Tue 26/05/2015 at 16:56 Broadband problem in the Wychbold area Dialling codes affected: 01527

Dialling codes affected: 01527

We've fixed the problem in the Wychbold area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 26/05/2015 at 17:28
Wed 27/05/2015 at 07:21 BT Infinity problem in the Launceston are Dialling codes affected: 01566

Dialling codes affected: 01566

We've fixed the problem in the Launceston area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 27/05/2015 at 08:03 BT Infinity problem in the Shanklin area Dialling codes affected: 01983

Dialling codes affected: 01983

We've fixed the problem in the Shanklin area so your BT Infinity should now be working. If it isn't, try restarting your router

Wed 27/05/2015 at 10:30
Wed 27/05/2015 at 08:41 Broadband problem in the North Scotland area Dialling codes affected: 01330

Dialling codes affected: 01330

We've fixed the problem in the North Scotland area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 27/05/2015 at 08:49
Wed 27/05/2015 at 11:09 Broadband problem in the North Scotland area Dialling codes affected: 01330

Dialling codes affected: 01330

We've fixed the problem in the North Scotland area so your broadband should now be working. If it isn't, try restarting your modem or router

Wed 27/05/2015 at 12:30
Wed 27/05/2015 at 11:50 Broadband problem in the Cheddington area Dialling codes affected: 01296

Dialling codes affected: 01296

We've fixed the problem in the Cheddington area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 27/05/2015 at 12:37
Wed 27/05/2015 at 12:01 BT Infinity problem in the Croydon area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

We've fixed the problem in the Croydon area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 27/05/2015 at 14:52
Wed 27/05/2015 at 13:06 Broadband problem in the North Scotland area Dialling codes affected: 01330

Dialling codes affected: 01330

ve fixed the problem in the North Scotland area so your broadband should now be working. If it isn't, try restarting your modem or

Wed 27/05/2015 at 16:27
Wed 27/05/2015 at 13:11 BT Infinity problem in the Starbane area Dialling codes affected: 02871

Dialling codes affected: 02871

We've fixed the problem in the Starbane area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 27/05/2015 at 14:45
Wed 27/05/2015 at 14:59 BT Infinity problem in the Port Dinorwic area Dialling codes affected: 01248

Dialling codes affected: 01248

We've fixed the problem in the Port Dinorwic area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 27/05/2015 at 15:28

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 27/05/2015 at 07:19 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Holywell - 01352 (estimated clear date 30/05/2015)

Middle Woodford- 01722 (estimated clear date 30/05/2015)

Waterbeach- 01223 (estimated clear date 30/05/2015)

Aeron- 01570 (estimated clear date 30/05/2015)

Bude - 01288 (estimated clear date 30/05/2015)

Tunbridge Wells - 01277, 01732, 01892 (estimated clear date 30/05/2015)

Cross- 02871 (estimated clear date 29/05/2015)

Kintore - 01467 (estimated clear date 29/05/2015)

Trimsaran- 01554 (estimated clear date 29/05/2015)

Newtownbutler- 02867 (estimated clear date 29/05/2015)

Penybont- 01597 (estimated clear date 29/05/2015)

Camborne- 01209 (estimated clear date 29/05/2015)

Gower- 01792 (estimated clear date 29/05/2015)

Hammersmith - 0203, 0207, 0208 (estimated clear date 29/05/2015)

Castlewellan - 02843 (estimated clear date 29/05/2015)

Peldon - 01206 (estimated clear date 29/05/2015)

Fochabers - 0134382 (estimated clear date 29/05/2015)

Maghera - 02879 (estimated clear date 29/05/2015)

Newtownards - 02891 (estimated clear date 29/05/2015)

Wells- 01749- (estimated clear date 29/05/2015)

Llandybie - 01269 (estimated clear date 28/05/2015)

Orton - 01343 (estimated clear date 28/05/2015)

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issue 1 Details Time resolved
Wed 27/05/2015 at 10:33 BT Telephony problem in the Perth area Dialling codes affected: 01738

Dialling codes affected: 01738

We've fixed the problem in the Perth area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.


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