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We currently have 6 ongoing issues and 11 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Fri 22/08/2014 at 00:02 BT Infinity problem in the Killingworth area Dialling codes affected: 0191

Dialling codes affected: 0191

Impacting service since 20/08/2014 19:03

We're really sorry but we've got a problem at the moment in the Killngworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:00
Fri 22/08/2014 at 00:04 BT Infinity problem in the Meadowfield area Dialling codes affected: 0191

Dialling codes affected: 0191

Impacting service since 21/08/2014 06:42

We're really sorry but we've got a problem at the moment in the Meadowfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:00
Fri 22/08/2014 at 00:05 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.     

Anstey Mills - 01398 (estimated clear date 28/08/2014)

Pembroke - 01646 (estimated clear date 28/08/2014)

Middleton - 01553, 0161 (estimated clear date 28/08/2014)

Basingstoke - 01256 (estimated clear date 28/08/2014)

Pencader - 01559 (estimated clear date 26/08/2014)

Banbury - 01295 (estimated clear date 26/08/2014)

Nine Elms - 0203 (estimated clear date 26/08/2014)

Linton - 01223 (estimated clear date 26/08/2014)

Porthmadog - 01766  (estimated clear date 26/08/2014)

Clun - 01588 (estimated clear date 26/08/2014)

Gatley - 0161 (estimated clear date 26/08/2014)

Barnet - 0203 (estimated clear date 26/08/2014)  

Fleetwood - 01253 (estimated clear date 26/08/2014)  

Pimlico - 0203, 0207 (estimated clear date 26/08/2014)  

Isleworth - 0203, 0207, 0208 (estimated clear date 25/08/2014)         

Lower Peover - 01565 (estimated clear date 25/08/2014)

Spaxton - 01278  (estimated clear date 25/08/2014)

Brockton - 01746 (estimated clear date 25/08/2014)

Wirksworth - 01629 (estimated clear date 25/08/2014)

Glenanne - 02837 (estimated clear date 25/08/2014)

Andoversford - 01242 (estimated clear date 25/08/2014)

Taunton - 01823 (estimated clear date 22/08/2014)

Dale - 01646 (estimated clear date 22/08/2014)

Ballyward - 02840 (estimated clear date 22/08/2014)

Brundall - 01603 (estimated clear date 22/08/2014)

Trumpet - 01531 (estimated clear date 22/08/2014)

Fintona - 02882 (estimated clear date 22/08/2014)

Polmont - 01324 (estimated clear date 22/08/2014)

Colindale - 02031 , 02032 , 02033 , 02034 , 02035 , 02036 , 02081 , 02082 , 02083 , 02085 , 02086 , 02087 , 02089 (estimated clear date 22/08/2014)

Barnet - 0203, 0208 (estimated clear date 22/08/2014)

Hornchurch - 01708 (estimated clear date 22/08/2014)

Cullen - 01542 (estimated clear date 22/08/2014)       

Please revisit this page for further updates.



On-going
Fri 22/08/2014 at 00:06 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK as a result of Hurricane Bertha we have seen a large increase in telephone and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

On-going
Fri 22/08/2014 at 09:41 Broadband problem in the Chichester area Dialling codes affected: 01243

Dialling codes affected: 01243

Impacting service since 22/08/2014 08:06

We're really sorry but we've got a problem at the moment in the Chichester area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:00
Fri 22/08/2014 at 09:57 BT Infinity problem in the Worthing Central area Dialling codes affected: 01903

Dialling codes affected: 01903

Impacting service since 22/08/2014 09:49

We're really sorry but we've got a problem at the moment in the Worthing Centra area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Date & Time Resolved issues 11 Details Time resolved
Thu 21/08/2014 at 08:11 Broadband problem in the Lamlash and Brodick areas Dialling codes affected: 01770

Dialling codes affected: 01770

Impacting service since 20/08/2014 08:01

We've fixed the problem in the Lamlash and Brodick areas so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 21/08/2014 at 17:18
Thu 21/08/2014 at 09:42 BT Infinity problem in the Winsford area Dialling codes affected: 01606

Dialling codes affected: 01606

Impacting service since 21/08/2014 09:27

We've fixed the problem in the Winsford area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 21/08/2014 at 16:33
Thu 21/08/2014 at 10:41 Broadband problem in Chipping Sodbury area Dialling codes affected: 01454

Dialling codes affected: 01454

Impacting service since 21/08/2014 10:28

We've fixed the problem in the Chipping Sodbury area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 21/08/2014 at 16:34
Thu 21/08/2014 at 13:10 BT Infinity problem in the Dundee Broughty Ferry area Dialling codes affected: 01382

Dialling codes affected: 01382

Impacting service since 21/08/2014 06:42

We've fixed the problem in the Dundee Broughty Ferry area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 21/08/2014 at 14:30
Thu 21/08/2014 at 20:09 BT Infinity problem in the Waterlooville area Dialling codes affected: 02392, 02393

Dialling codes affected: 02392, 02393 

Impacting service since 21/08/2014 20:02

We've fixed the problem in the Waterlooville area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Thu 21/08/2014 at 20:31
Fri 22/08/2014 at 00:03 BT Infinity problem in the Basingstoke area Affecting dialling codes: 01189, 01256, 01702

Impacting since 21/08/2014 23:00

Dialling codes affected: 01189, 01256, 01702

We've fixed the problem in the Basingstoke area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 22/08/2014 at 05:15
Fri 22/08/2014 at 03:04 BT Infinity problem in the Dundee Broughty Ferry area Affecting dialling code: 01382

Impacting since 22/08/2014 02:49

Dialling codes affected: 01382

We've fixed the problem in the Dundee Broughty Ferry area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 22/08/2014 at 05:04
Fri 22/08/2014 at 04:00 BT Infinity problem in the Busby area Affecting dialling code: 0141

Impacting since 22/08/2014 03:39

Dialling codes affected: 0141

We've fixed the problem in the Busby area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 22/08/2014 at 06:52
Fri 22/08/2014 at 04:36 BT Broadband problem in the Kingston area Affecting dialling codes: 0161, 0203, 0208

Impacting since 22/08/2014 04:20

Dialling codes affected: 0161, 0203, 0208

We've fixed the problem in the Kingston area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 22/08/2014 at 05:04
Fri 22/08/2014 at 05:39 BT Broadband problem in the Kingston area Affecting dialling codes: 0161, 0203, 0208

Impacting since 22/08/2014 05:29

Dialling codes affected: 0161, 0203, 0208

We've fixed the problem in the Kingston area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 22/08/2014 at 06:37
Fri 22/08/2014 at 07:28 BT Broadband problem in the Kingston area Affecting dialling codes: 01243, 01252, 01273, 01293, 01323, 01342, 01372, 01403, 01404, 01424, 01444, 01483, 01488, 01628, 01635, 01730, 01736, 01798, 01872, 01883, 01903, 0208247, 0208393, 0208605, 0208777, 0208879, 0208916, 0208944, 0208946, 0208947

Impacting since 22/08/2014 07:07

We've fixed the problem in the Kingston area so your broadband should now be working. If it isn't, try restarting your modem or router.


Fri 22/08/2014 at 08:20

Phone Line

We currently have 3 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Fri 22/08/2014 at 00:05 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.     

Anstey Mills - 01398 (estimated clear date 28/08/2014)

Pembroke - 01646 (estimated clear date 28/08/2014)

Middleton - 01553, 0161 (estimated clear date 28/08/2014)

Basingstoke - 01256 (estimated clear date 28/08/2014)

Pencader - 01559 (estimated clear date 26/08/2014)

Banbury - 01295 (estimated clear date 26/08/2014)

Nine Elms - 0203 (estimated clear date 26/08/2014)

Linton - 01223 (estimated clear date 26/08/2014)

Porthmadog - 01766  (estimated clear date 26/08/2014)

Clun - 01588 (estimated clear date 26/08/2014)

Gatley - 0161 (estimated clear date 26/08/2014)

Barnet - 0203 (estimated clear date 26/08/2014)  

Fleetwood - 01253 (estimated clear date 26/08/2014)  

Pimlico - 0203, 0207 (estimated clear date 26/08/2014)  

Isleworth - 0203, 0207, 0208 (estimated clear date 25/08/2014)         

Lower Peover - 01565 (estimated clear date 25/08/2014)

Spaxton - 01278  (estimated clear date 25/08/2014)

Brockton - 01746 (estimated clear date 25/08/2014)

Wirksworth - 01629 (estimated clear date 25/08/2014)

Glenanne - 02837 (estimated clear date 25/08/2014)

Andoversford - 01242 (estimated clear date 25/08/2014)

Taunton - 01823 (estimated clear date 22/08/2014)

Dale - 01646 (estimated clear date 22/08/2014)

Ballyward - 02840 (estimated clear date 22/08/2014)

Brundall - 01603 (estimated clear date 22/08/2014)

Trumpet - 01531 (estimated clear date 22/08/2014)

Fintona - 02882 (estimated clear date 22/08/2014)

Polmont - 01324 (estimated clear date 22/08/2014)

Colindale - 02031 , 02032 , 02033 , 02034 , 02035 , 02036 , 02081 , 02082 , 02083 , 02085 , 02086 , 02087 , 02089 (estimated clear date 22/08/2014)

Barnet - 0203, 0208 (estimated clear date 22/08/2014)

Hornchurch - 01708 (estimated clear date 22/08/2014)

Cullen - 01542 (estimated clear date 22/08/2014)       

Please revisit this page for further updates.



On-going
Fri 22/08/2014 at 00:06 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK as a result of Hurricane Bertha we have seen a large increase in telephone and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

On-going
Fri 22/08/2014 at 11:12 Telephone problem in the Wembury area Dialling codes affected: 01752

Dialling codes affected: 01752

Impacting service since 22/08/2014 10:33

We're really sorry but we've got a problem at the moment in the Wembury area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

13:00
Date & Time Resolved issues 1 Details Time resolved
Thu 21/08/2014 at 12:58 18:00 Dialling codes affected: 01633, 01799, 01952, 01983

Dialling codes affected: 01633, 01799, 01952, 01983

Impacting service since 21/08/2014 12:33


We've fixed the problem in the Newport area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 21/08/2014 at 13:13

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