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We currently have 4 ongoing issues and 6 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Tue 22/07/2014 at 00:24 Broadband problem in the Herford, Trumpet, Kington, Leominster, Ludlow & Bromyard areas Dialling codes affected: 01432, 01531, 01544, 01584, 01568, 01885

Dialling codes affected: 01432, 01531, 01544, 01584, 01568, 01885  

Impacting service since 21/07/2014 17:00

We're really sorry but we've got a problem at the moment in the Herford, Trumpet, Kington, Leominster, Ludlow & Bromyard areas, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:00
Tue 22/07/2014 at 00:25 BT Infinity problems caused by severe weather. More details

We're really sorry but we've got problem's at the moment in the following area's:    
  
Hatch End - 0203, 0208
Horley - 01293
Shoreditch - 0203, 0207, 0208
Radlett - 01923
Lofthouse Gate - 01924
Hastings - 01424
Balby - 01302
Oldham - 0161
Congleton - 01260
Tunbridge Wells - 01892
Greenhithe - 01322  
Biddulph - 01782


This means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Ongoing
Tue 22/07/2014 at 00:26 Weather issues across parts of the UK. More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephony and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 22/07/2014 at 02:24 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Hatch end - 0203,0208 (estimated clear date 25/07/2014)

Lindfield - 0144448 (estimated clear date 25/07/2014)

Doddington - 01354 (estimated clear date 25/07/2014)

Aberdeen Belside - 0122486 (estimated clear date 25/07/2014)

Whitchurch - 0194866 (estimated clear date 25/07/2014)

Haddington - 01620 (estimated clear date 24/07/2014)

Hardingstone - 01604 (estimated clear date 24/07/2014)

Templecombe - 01963 (estimated clear date 24/07/2014)

Inverurie - 01467 (estimated clear date 24/07/2014)

Overton - 01256 (estimated clear date 23/07/2014)

Aghalee - 02892 (estimated clear date 23/07/2014)

Pilning - 0145463 (estimated clear date 23/07/2014)

Moulton - 01604 (estimated clear date 23/07/2014)

Bradford-On-Avon - 01225 (estimated clear date 23/07/2014)

Brooke - 01508 (estimated clear date 22/07/2014)

Skyport - 0203, 0208 (estimated clear date 22/07/2014)

Lampeter- 01570 (estimated clear date 22/07/2014)

Wanstead- 0203, 0208 (estimated clear date 22/07/2014)

Northbourne- 01202 (estimated clear date 22/07/2014)

Templepatrick- 02894 (estimated clear date 22/07/2014)

Ballykinler- 02844 (estimated clear date 22/07/2014)

Howland Street - 0203 (estimated clear date 22/07/2014)

Billericay - 01277 (estimated clear date 22/07/2014)


Please revisit this page for further updates.


Ongoing
Date & Time Resolved issues 6 Details Time resolved
Mon 21/07/2014 at 04:15 Broadband problem in Barnby area Dialling codes affected: 01502

Dialling codes affected: 01502

Impacting service since 20/07/2014 18:27

Service restored since 21/07/2014 19:45.

We've fixed the problem in the Barnby area so your broadband should now be working. If it isn't, try restarting your modem or router.


Mon 21/07/2014 at 19:45
Mon 21/07/2014 at 10:48 BT Broadband problem in some parts of South Scotland and Northern Ireland More details

Dialling codes affected: 01224, 0131. 01324, 01339, 01368, 0141, 01436, 01461, 01464, 01555, 01569, 01573, 01599, 01620, 0191, 028375, 0286634, 028904, 028906, 028907, 028933

Impacting service since 21/07/2014 10:24

Service restored since 21/07/2014 10:45


We've fixed the problem in the South Scotland and Northern Ireland area so your broadband should now be working. If it isn't, try restarting your modem or router.


Mon 21/07/2014 at 10:45
Mon 21/07/2014 at 11:03 BT Broadband problem in the Walkden area More details

Dialling codes affected: 0161

We've fixed the problem in the Walkden area so your broadband should now be working. If it isn't, try restarting your modem or router.


Mon 21/07/2014 at 10:52
Tue 22/07/2014 at 01:25 BT Broadband problem in the Dumbarton area Dialling codes affected: 01389

Dialling codes affected: 01389

Impacting service since 22/07/2014 00:51

We've fixed the problem in the Dumbarton area so your broadband should now be working. If it isn't, try restarting your modem or router.


Tue 22/07/2014 at 01:55
Tue 22/07/2014 at 03:07 BT Broadband problem in the Edinburgh area Dialling codes affected: Multiple

Dialling codes affected: Multiple

Impacting service since 22/07/2014 02:51

We've fixed the problem in the Edinburgh area so your broadband should now be working. If it isn't, try restarting your modem or router.


Tue 22/07/2014 at 03:36
Tue 22/07/2014 at 08:23 Broadband problem in the Kirkburton area More details

Dialling codes affected:  01484

Impacting service since 22/07/2014 08:05

Service restored since 22/07/2014 08:06

We've fixed the problem in the Kirkburton area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 22/07/2014 at 08:06

Phone Line

We currently have 3 ongoing issues and 2 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Tue 22/07/2014 at 00:25 BT Infinity problems caused by severe weather. More details

We're really sorry but we've got problem's at the moment in the following area's:    
  
Hatch End - 0203, 0208
Horley - 01293
Shoreditch - 0203, 0207, 0208
Radlett - 01923
Lofthouse Gate - 01924
Hastings - 01424
Balby - 01302
Oldham - 0161
Congleton - 01260
Tunbridge Wells - 01892
Greenhithe - 01322  
Biddulph - 01782


This means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Ongoing
Tue 22/07/2014 at 00:26 Weather issues across parts of the UK. More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephony and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 22/07/2014 at 02:24 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Hatch end - 0203,0208 (estimated clear date 25/07/2014)

Lindfield - 0144448 (estimated clear date 25/07/2014)

Doddington - 01354 (estimated clear date 25/07/2014)

Aberdeen Belside - 0122486 (estimated clear date 25/07/2014)

Whitchurch - 0194866 (estimated clear date 25/07/2014)

Haddington - 01620 (estimated clear date 24/07/2014)

Hardingstone - 01604 (estimated clear date 24/07/2014)

Templecombe - 01963 (estimated clear date 24/07/2014)

Inverurie - 01467 (estimated clear date 24/07/2014)

Overton - 01256 (estimated clear date 23/07/2014)

Aghalee - 02892 (estimated clear date 23/07/2014)

Pilning - 0145463 (estimated clear date 23/07/2014)

Moulton - 01604 (estimated clear date 23/07/2014)

Bradford-On-Avon - 01225 (estimated clear date 23/07/2014)

Brooke - 01508 (estimated clear date 22/07/2014)

Skyport - 0203, 0208 (estimated clear date 22/07/2014)

Lampeter- 01570 (estimated clear date 22/07/2014)

Wanstead- 0203, 0208 (estimated clear date 22/07/2014)

Northbourne- 01202 (estimated clear date 22/07/2014)

Templepatrick- 02894 (estimated clear date 22/07/2014)

Ballykinler- 02844 (estimated clear date 22/07/2014)

Howland Street - 0203 (estimated clear date 22/07/2014)

Billericay - 01277 (estimated clear date 22/07/2014)


Please revisit this page for further updates.


Ongoing
Date & Time Resolved issues 2 Details Time resolved
Mon 21/07/2014 at 19:56 Telephone problem in the Tetbury area More details

Dialling codes affected:  01666

Impacting service since 21/07/2014 19:28

Service restored since 21/07/2014 19:33


We've fixed the problem in the Tetbury area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Mon 21/07/2014 at 19:33
Tue 22/07/2014 at 01:32 Telephone problem in the Brixton area Dialling codes affected: 0203,0207 & 0208

Dialling codes affected: 0203,0207 & 0208 

Impacting service since 22/07/2014 01:10

We've fixed the problem in the Brixton area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.


Tue 22/07/2014 at 01:55

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