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We currently have 7 ongoing issues and 10 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 7 Details Estimated time to resolve
Mon 20/10/2014 at 00:55 BT Infinity problem in the Gloucester area Dialling codes affected: 01452

Dialling codes affected: 01452

Impacting service since 09/10/2014 10:42

We're really sorry but we've got a problem at the moment in the Gloucester area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.



23/10/2014 10:00
Tue 21/10/2014 at 01:44 Loss of Broadband and Telephone service More details

Small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Skyport - 0203, 0208 (estimated clear date 25/10/2014)

Camarthen Afon Tywi - 01267 (estimated clear date 25/10/2014)  

North Cheam - 0203, 0208 (estimated clear date 25/10/2014)   

Cressage - 01952 (estimated clear date 24/10/2014)  

Bury St Edmunds - 01284 (estimated clear date 24/10/2014)

Feltwell - 01842 (estimated clear date 24/10/2014)

Buxted - 01825 (estimated clear date 24/10/2014)

Carey - 01432 (estimated clear date 24/10/2014)

Dunamanagh - 028713 (estimated clear date 24/10/2014)

Ealing- 0203, 0208 (estimated clear date 24/10/2014)

Newtownhamilton - 02830 (estimated clear date 24/10/2014)

Spilsby - 01790 (estimated clear date 24/10/2014)

Cantley - 01302 (estimated clear date 23/10/2014)


Please revisit this page for further updates.

Ongoing
Tue 21/10/2014 at 07:39 BT Infinity problem in the Stone area Dialling codes affected: 01785

Dialling codes affected: 01785

Impacting service since 21/10/2014 06:35

We're really sorry but we've got a problem at the moment in the Stone area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23/10/2014 10:00
Wed 22/10/2014 at 09:20 Broadband problem in the Dane Hill area Dialling codes affected: 01825

Dialling codes affected: 01825

Impacting service since 22/10/2014 08:02

We're really sorry but we've got a problem at the moment in the Dane Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23/10/2014 10:00
Wed 22/10/2014 at 18:20 Broadband problem in the Bromesberrow area Dialling codes affected: 01531

Dialling codes affected: 01531

Impacting service since 22/10/2014 16:33

We're really sorry but we've got a problem at the moment in the Bromesberrow area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

23/10/2014 10:00
Wed 22/10/2014 at 18:41 Broadband problem in the Loughgiel area Dialling codes affected: 02827

Dialling codes affected: 02827

Impacting service since 22/10/2014 17:00

We're really sorry but we've got a problem at the moment in the Loughgie area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23/10/2014 10:00
Wed 22/10/2014 at 22:20 BT Infinity problem in the Langley area Dialling codes affected: 01753

Dialling codes affected: 01753

Impacting service since 22/10/2014 10:02

We're really sorry but we've got a problem at the moment in the Langley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23/10/2014 10:00
Date & Time Resolved issues 10 Details Time resolved
Mon 20/10/2014 at 01:00 BT Infinity problem in the Lancing area Dialling codes affected: 01903

Dialling codes affected: 01903

We've fixed the problem in the Lancing area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 23/10/2014 at 03:54
Mon 20/10/2014 at 15:06 BT Broadband problem in the Saxthorpe area Dialling codes affected: 01263

Dialling codes affected: 01263

We've fixed the problem in the Saxthorpe area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 23/10/2014 at 02:51
Wed 22/10/2014 at 01:34 BT Infinity problem in the Whitton area Dialling codes affected: 01473, 01547

Dialling codes affected: 01473, 01547

We've fixed the problem in the Whitton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 23/10/2014 at 03:59
Wed 22/10/2014 at 02:22 BT Infinity problem in the Dewsbury area Dialling codes affected: 01924

Dialling codes affected: 01924

We've fixed the problem in the Dewsbury area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 22/10/2014 at 05:22
Wed 22/10/2014 at 10:20 BT Broadband problem in the Kilcreggan area Dialling codes affected: 0143684

Dialling codes affected: 0143684

We've fixed the problem in the Kilcreggan area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 22/10/2014 at 14:05
Wed 22/10/2014 at 10:44 BT Broadband problem in the Glasgow area Dialling codes affected: 01389

Dialling codes affected: 01389

We've fixed the problem in the Glasgow area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 22/10/2014 at 14:05
Wed 22/10/2014 at 11:30 Telephony problem in the Wandsworth area Dialling codes affected: 0203,0208

Dialling codes affected: 0203,0208

We've fixed the problem in the Wandsworth area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Wed 22/10/2014 at 13:28
Wed 22/10/2014 at 15:00 BT infinity problem in the Tulse Hill area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208


We've fixed the problem in the Tulse Hill area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 22/10/2014 at 15:15
Wed 22/10/2014 at 16:25 BT Infinity problem in the Huyton area Dialling codes affected: 0151

Dialling codes affected: 0151

We've fixed the problem in the Huyton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 23/10/2014 at 02:14
Wed 22/10/2014 at 23:29 BT Infinity problem in the Strabane area Dialling codes affected: 02871

Dialling codes affected: 02871

We've fixed the problem in the Strabane area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 23/10/2014 at 03:52

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Tue 21/10/2014 at 01:44 Loss of Broadband and Telephone service More details

Small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Skyport - 0203, 0208 (estimated clear date 25/10/2014)

Camarthen Afon Tywi - 01267 (estimated clear date 25/10/2014)  

North Cheam - 0203, 0208 (estimated clear date 25/10/2014)   

Cressage - 01952 (estimated clear date 24/10/2014)  

Bury St Edmunds - 01284 (estimated clear date 24/10/2014)

Feltwell - 01842 (estimated clear date 24/10/2014)

Buxted - 01825 (estimated clear date 24/10/2014)

Carey - 01432 (estimated clear date 24/10/2014)

Dunamanagh - 028713 (estimated clear date 24/10/2014)

Ealing- 0203, 0208 (estimated clear date 24/10/2014)

Newtownhamilton - 02830 (estimated clear date 24/10/2014)

Spilsby - 01790 (estimated clear date 24/10/2014)

Cantley - 01302 (estimated clear date 23/10/2014)


Please revisit this page for further updates.

Ongoing
Date & Time Resolved issue 1 Details Time resolved
Wed 22/10/2014 at 15:26 BT Telephony problem in the Stafford area Dialling codes affected: 01785

Dialling codes affected: 01785

We've fixed the problem in the Stafford area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.




Wed 22/10/2014 at 19:54

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