BT Business home
Business

Broadband

We currently have 6 ongoing issues and 7 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Wed 27/07/2016 at 00:01 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:  

Barnet - 0203,0208 (estimated clear date 01/08/2016)

Mayobridge - 02830 (estimated clear date 01/08/2016)

Eastling - 01795 (estimated clear date 01/08/2016)

Morningside - 0131 (estimated clear date 01/08/2016)

Eccleston - 01257 (estimated clear date 01/08/2016)

Hambleton - 01253 (estimated clear date 01/08/2016)

Harlech - 01766 (estimated clear date 01/08/2016)

Eccleston - 01257 (estimated clear date 01/08/2016)

Rusper - 01293 (estimated clear date 01/08/2016)

Invergordon - 01349 (estimated clear date 01/08/2016)

Vange - 01268 (estimated clear date 01/08/2016)

London Greenwich - 0203, 0208 (estimated clear date 01/08/2016)

Finningley - 01302 (estimated clear date 01/08/2016)

Binham - 01328 (estimated clear date 29/07/2016)

Rhydlewis - 01239 (estimated clear date 29/07/2016)

Tanworth In Arden - 01564 (estimated clear date 29/07/2016)

Wivenhoe - 01206 (estimated clear date 29/07/2016)

Axbridge - 01934 (estimated clear date 29/07/2016)

Sheldon - 0121 (estimated clear date 29/07/2016)

Bishopsgate - 0203, 0207 (estimated clear date 29/07/2016)

Ayr - 01292 (estimated clear date 29/07/2016)

Chingford - 0203, 0208 (estimated clear date 29/07/2016)

Melbourne - 01332, 01759 (estimated clear date 28/07/2016)

Sheerness - 01795 (estimated clear date 28/07/2016)

Weedon - 01327 (estimated clear date 28/07/2016)

Sandhead - 01776 (estimated clear date 28/07/2016)

Morpeth - 01670 (estimated clear date 28/07/2016)

Shirley - 0121 (estimated clear date 28/07/2016)

Morchard Bishop - 01363 (estimated clear date 28/07/2016)

Tonyrefail - 01443 (estimated clear date 28/07/2016)

Cirencester - 01285 (estimated clear date 27/07/2016)

Cholsey - 01491 (estimated clear date 27/07/2016)

Ponterwyd - 01970 (estimated clear date 27/07/2016)

Lochwinnoch - 01505 (estimated clear date 27/07/2016)

Hayle - 01736 (estimated clear date 27/07/2016)

Fawley - 02380, 02381 (estimated clear date 27/07/2016)

Brookland - 01797 (estimated clear date 27/07/2016)

Audlem - 01270 (estimated clear date 27/07/2016)

Thornley - 01429 (estimated clear date 27/07/2016)

Tollerton - 01347 (estimated clear date 27/07/2016)

Cardigan - 01239 (estimated clear date 27/07/2016)

Manchester Central - 0161 (estimated clear date 27/07/2016)

Plumpton - 01273 (estimated clear date 27/07/2016)

Dryslwyn - 01558 (estimated clear date 27/07/2016)

Lochwinnoch - 01505 (estimated clear date 26/07/2016)

Martletwy - 01834 (estimated clear date 26/07/2016)

Warrenpoint - 02841 (estimated clear date 26/07/2016)

Streatham - 0203, 0207, 0208 (estimated clear date 26/07/2016)

North Trowbridge - 01225 (estimated clear date 26/07/2016)

Fauldhouse - 01501 (estimated clear date 26/07/2016)

Coverdale - 01969 (estimated clear date 26/07/2016)

Wetherby - 01937 (estimated clear date 25/07/2016)

Totnes - 01803 (estimated clear date 25/07/2016)

Lochwinnoch - 01505 (estimated clear date 25/07/2016)

Llanynys - 01745 (estimated clear date 25/07/2016)

Buxted - 01825 (estimated clear date 25/07/2016)

Brigg - 01652 (estimated clear date 25/07/2016)

Looe - 01203 (estimated clear date 25/07/2016)

Poplar - 0203, 0207 (estimated clear date 25/07/2016)

Dungiven  - 02877 (estimated clear date 25/07/2016) 

Please revisit this page for further updates.

Ongoing
Wed 27/07/2016 at 00:01 BT Infinity problem in the Stanford Le Hope area. Dialling codes affected: 01375

Dialling codes affected: 01375

Impacting service since 18/07/2016 15:41

We're really sorry but we've got a problem at the moment in the Stanford Le Hope area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:35
Wed 27/07/2016 at 00:01 BT Infinity problem in the Heath Hayes area. Dialling codes affected: 01543

Dialling codes affected: 01543

Impacting service since 20/07/2016 13:00

We're really sorry but we've got a problem at the moment in the Heath Hayes area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Wed 27/07/2016 at 00:00 BT Infinity problem in the Burgh by Sands area Dialling codes affected: 01228

Dialling codes affected: 01228

Impacting service since 20/07/2016 17:46

We're really sorry but we've got a problem at the moment in the Burgh by Sands area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:00
Wed 27/07/2016 at 00:01 BT Infinity problem in the Walsall area. Dialling codes affected: 01922

Dialling codes affected: 01922

Impacting service since 21/07/2016 10:27

We're really sorry but we've got a problem at the moment in the Walsall area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:50
Wed 27/07/2016 at 11:30 BT Infinity problem in the Turgis Green area. Dialling codes affected: 01256

Dialling codes affected: 01256

Impacting service since 25/07/2016 11:18

We're really sorry but we've got a problem at the moment in the Turgis Green area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Date & Time Resolved issues 7 Details Time resolved
Wed 27/07/2016 at 00:01 BT Infinity problem in the Windermere area. Dialling codes affected: 01539

Dialling codes affected: 01539

We've fixed the problem in the Windermere area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 27/07/2016 at 17:00
Wed 27/07/2016 at 00:58 Broadband problem in the Sambrook area Dialling codes affected: 01952

Dialling codes affected: 01952

We've fixed the problem in the Sambrook area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 27/07/2016 at 01:06
Wed 27/07/2016 at 01:13 Broadband problem in the Ashington Sussex area Dialling codes affected: 01903

Dialling codes affected: 01903

We've fixed the problem in the Ashington area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 27/07/2016 at 03:15
Wed 27/07/2016 at 01:20 Broadband problem in the Slinford area Dialling codes affected: 01403

Dialling codes affected: 01403

We've fixed the problem in the Slinford area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 27/07/2016 at 03:14
Wed 27/07/2016 at 07:07 Broadband problem in the Chewton Mendip area Dialling codes affected: 01761

Dialling codes affected: 01761

We've fixed the problem in the Chewton Mendip area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 27/07/2016 at 07:10
Wed 27/07/2016 at 09:58 BT Infinity problem in the Emsworth area Dialling codes affected: 01243

Dialling codes affected: 01243

We've fixed the problem in the Emsworth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 27/07/2016 at 19:28
Wed 27/07/2016 at 16:12 BT Infinity problem in the Merton Park Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

We've fixed the problem in the Merton Park area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 27/07/2016 at 20:57

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 27/07/2016 at 00:01 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:  

Barnet - 0203,0208 (estimated clear date 01/08/2016)

Mayobridge - 02830 (estimated clear date 01/08/2016)

Eastling - 01795 (estimated clear date 01/08/2016)

Morningside - 0131 (estimated clear date 01/08/2016)

Eccleston - 01257 (estimated clear date 01/08/2016)

Hambleton - 01253 (estimated clear date 01/08/2016)

Harlech - 01766 (estimated clear date 01/08/2016)

Eccleston - 01257 (estimated clear date 01/08/2016)

Rusper - 01293 (estimated clear date 01/08/2016)

Invergordon - 01349 (estimated clear date 01/08/2016)

Vange - 01268 (estimated clear date 01/08/2016)

London Greenwich - 0203, 0208 (estimated clear date 01/08/2016)

Finningley - 01302 (estimated clear date 01/08/2016)

Binham - 01328 (estimated clear date 29/07/2016)

Rhydlewis - 01239 (estimated clear date 29/07/2016)

Tanworth In Arden - 01564 (estimated clear date 29/07/2016)

Wivenhoe - 01206 (estimated clear date 29/07/2016)

Axbridge - 01934 (estimated clear date 29/07/2016)

Sheldon - 0121 (estimated clear date 29/07/2016)

Bishopsgate - 0203, 0207 (estimated clear date 29/07/2016)

Ayr - 01292 (estimated clear date 29/07/2016)

Chingford - 0203, 0208 (estimated clear date 29/07/2016)

Melbourne - 01332, 01759 (estimated clear date 28/07/2016)

Sheerness - 01795 (estimated clear date 28/07/2016)

Weedon - 01327 (estimated clear date 28/07/2016)

Sandhead - 01776 (estimated clear date 28/07/2016)

Morpeth - 01670 (estimated clear date 28/07/2016)

Shirley - 0121 (estimated clear date 28/07/2016)

Morchard Bishop - 01363 (estimated clear date 28/07/2016)

Tonyrefail - 01443 (estimated clear date 28/07/2016)

Cirencester - 01285 (estimated clear date 27/07/2016)

Cholsey - 01491 (estimated clear date 27/07/2016)

Ponterwyd - 01970 (estimated clear date 27/07/2016)

Lochwinnoch - 01505 (estimated clear date 27/07/2016)

Hayle - 01736 (estimated clear date 27/07/2016)

Fawley - 02380, 02381 (estimated clear date 27/07/2016)

Brookland - 01797 (estimated clear date 27/07/2016)

Audlem - 01270 (estimated clear date 27/07/2016)

Thornley - 01429 (estimated clear date 27/07/2016)

Tollerton - 01347 (estimated clear date 27/07/2016)

Cardigan - 01239 (estimated clear date 27/07/2016)

Manchester Central - 0161 (estimated clear date 27/07/2016)

Plumpton - 01273 (estimated clear date 27/07/2016)

Dryslwyn - 01558 (estimated clear date 27/07/2016)

Lochwinnoch - 01505 (estimated clear date 26/07/2016)

Martletwy - 01834 (estimated clear date 26/07/2016)

Warrenpoint - 02841 (estimated clear date 26/07/2016)

Streatham - 0203, 0207, 0208 (estimated clear date 26/07/2016)

North Trowbridge - 01225 (estimated clear date 26/07/2016)

Fauldhouse - 01501 (estimated clear date 26/07/2016)

Coverdale - 01969 (estimated clear date 26/07/2016)

Wetherby - 01937 (estimated clear date 25/07/2016)

Totnes - 01803 (estimated clear date 25/07/2016)

Lochwinnoch - 01505 (estimated clear date 25/07/2016)

Llanynys - 01745 (estimated clear date 25/07/2016)

Buxted - 01825 (estimated clear date 25/07/2016)

Brigg - 01652 (estimated clear date 25/07/2016)

Looe - 01203 (estimated clear date 25/07/2016)

Poplar - 0203, 0207 (estimated clear date 25/07/2016)

Dungiven  - 02877 (estimated clear date 25/07/2016) 

Please revisit this page for further updates.

Ongoing

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...
Please wait...