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We currently have 16 ongoing issues and 15 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 16 Details Estimated time to resolve
Mon 20/10/2014 at 00:55 BT Infinity problem in the Gloucester area Dialling codes affected: 01452

Dialling codes affected: 01452

Impacting service since 09/10/2014 10:42

We're really sorry but we've got a problem at the moment in the Gloucester area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.



12:00
Sat 25/10/2014 at 07:41 BT Infinity problem in the Edgware area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208 

Impacting service since 25/10/2014 06:09

We're really sorry but we've got a problem at the moment in the Edgware area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Thu 30/10/2014 at 21:42 BT Infinity problem in the Windsor area Dialling codes affected: 01753

Dialling codes affected: 01753

Impacting service since 30/10/2014 21:29

We're really sorry but we've got a problem at the moment in the Windsor area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Fri 31/10/2014 at 06:10 BT Infinity problem in the Malton area Dialling codes affected: 01653

Dialling codes affected: 01653

Impacting service since 31/10/2014 05:41

We're really sorry but we've got a problem at the moment in the Malton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Fri 31/10/2014 at 08:20 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

Chobham - 01276 (estimated clear date 07/11/2014)

Rothiemay - 01466 (estimated clear date 06/11/2014)

Bridgerule - 01288 (estimated clear date 06/11/2014)

Winsham - 01460 (estimated clear date 06/11/2014)

Wiveliscombe - 01984 (estimated clear date 06/11/2014)

Findhorn - 01309 (estimated clear date 06/11/2014)

Polegate - 01323 (estimated clear date 06/11/2014)

Cheltenham - 01242 (estimated clear date 06/11/2014)

Ridgewell - 01440 (estimated clear date 05/11/2014)

Coombe Bissett - 01722 (estimated clear date 04/11/2014)

Walkden - 0161 (estimated clear date 04/11/2014)

Little Waltham - 01245 (estimated clear date 04/11/2014)

Newport - 01952 (estimated clear date 04/11/2014)

Beaumaris - 01248 (estimated clear date 04/11/2014)

Jerrettspass - 02830 (estimated clear date 04/11/2014)

Shifnal - 01952 (estimated clear date 04/11/2014)

Chorlton - 0161 (estimated clear date 03/11/2014)

Banbridge - 02840 (estimated clear date 03/11/2014)

Please revisit this page for further updates.

Ongoing
Fri 31/10/2014 at 11:39 BT Infinity problem in the Catterick Camp Dialling codes affected: 01748

Dialling codes affected: 01748

Impacting service since 31/10/2014 11:07

We're really sorry but we've got a problem at the moment in the Catterick Camp area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Fri 31/10/2014 at 18:18 BT Infinity probloem in the Mirfield area Dialling codes affected: 01924

Dialling codes affected: 01924

Impacting service since 31/10/2014 18:00

We're really sorry but we've got a problem at the moment in the Mirfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Sat 01/11/2014 at 08:11 BT Broadband problem in the South Harrow area Dialling codes affected: 0203

Dialling codes affected: 0203

Impacting service since 31/10/2014 21:19

We're really sorry but we've got a problem at the moment in the South Harrow area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Sat 01/11/2014 at 08:12 BT Infinity problem in the Meigh area Dialling codes affected: 02830

Dialling codes affected: 02830 

Impacting service since 01/11/2014 07:36

We're really sorry but we've got a problem at the moment in the Meigh area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Sat 01/11/2014 at 08:13 BT Infinity problem in the Crossmaglen area Dialling codes affected: 02830

Dialling codes affected: 02830

Impacting service since 01/11/2014 07:52

We're really sorry but we've got a problem at the moment in the Crossmaglen area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Sat 01/11/2014 at 08:14 BT Infinity problem in the Newry County Down area Dialling codes affected: 02830

Dialling codes affected: 02830

Impacting service since 01/11/2014 07:17

We're really sorry but we've got a problem at the moment in the Newry County Down area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Sat 01/11/2014 at 08:14 BT Infinity problem in the Bude area Dialling codes affected: 01288

Dialling codes affected: 01288

Impacting service since 01/11/2014 05:09

We're really sorry but we've got a problem at the moment in the Bude area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Sat 01/11/2014 at 08:15 BT Infinity problem in the Conisbrough area Dialling codes affected: 01709

Dialling codes affected: 01709

Impacting service since 01/11/2014 02:35

We're really sorry but we've got a problem at the moment in the Conisbrough  area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Sat 01/11/2014 at 08:18 BT Infinity problem in the Pontefract area Dialling codes affected: 01977

Dialling codes affected: 01977

Impacting service since 31/10/2014 11:07

We're really sorry but we've got a problem at the moment in the Pontefract area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Sat 01/11/2014 at 09:18 BT Infinity problem in the Wentworth area Dialling codes affected: 01344

Dialling codes affected: 01344

Impacting service since 01/11/2014 09:07

We're really sorry but we've got a problem at the moment in the Wentworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:00
Sat 01/11/2014 at 09:25 BT Infinity problem in the Fulwood area Dialling codes affected: 01772

Dialling codes affected: 01772

Impacting service since 01/11/2014 09:16

We're really sorry but we've got a problem at the moment in the Fulwood area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:00
Date & Time Resolved issues 15 Details Time resolved
Thu 30/10/2014 at 11:35 BT Infinity problem in the Haxby area Dialling codes affected: 01904

Dialling codes affected: 01904

Impacting service since 30/10/2014 11:22

We've fixed the problem in the Haxby area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 30/10/2014 at 11:44 BT Infinity problem in the Inverness area Dialling codes affected: 01463

Dialling codes affected: 01463

Impacting service since 30/10/2014

We've fixed the problem in the Inverness area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 07:22 BT Infinity problem in the Kings Norton area Dialling codes affected: 0121

Dialling codes affected: 0121

Impacting service since 31/10/2014 07:14

We've fixed the problem in the Kings Norton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 07:23 BT Infinity problem in the Bridlington area Dialling codes affected: 01262

Dialling codes affected: 01262

Impacting service since 31/10/2014 07:10

We've fixed the problem in the Bridlington area so your BT Infinity should now be working. If it isn't, try restarting your router

Fri 31/10/2014 at 08:22 BT Infinity problem in the Downpatrick area Dialling codes affected: 02844

Dialling codes affected: 02844

We've fixed the problem in the Downpatrick area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 13:09
Fri 31/10/2014 at 09:15 BT Broadband problem in the West Harptree area. Dialling codes affected: 01761

Dialling codes affected: 01761

We've fixed the problem in the West Harptree area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 31/10/2014 at 10:22
Fri 31/10/2014 at 09:50 Broadband problem in the Poole area Dialling codes affected: 01202 & 01929

Dialling codes affected: 01202 & 01929 

We've fixed the problem in the Poole area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 31/10/2014 at 12:24
Fri 31/10/2014 at 10:08 BT Infinity problem in the Thanet area Dialling codes affected: 01843

Dialling codes affected: 01843

We've fixed the problem in the Thanet area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 19:26
Fri 31/10/2014 at 10:12 BT Infinity problem in the Lowestoft area Dialling codes affected: 01502

Dialling codes affected: 01502

We've fixed the problem in the Lowestoft area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 10:15
Fri 31/10/2014 at 10:30 BT Infinity problem in the Dormans Park area Dialling codes affected: 01342

Dialling codes affected: 01342

Impacting service since 31/10/2014 10:08

We've fixed the problem in the Dormans Park area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 01/11/2014 at 08:09
Fri 31/10/2014 at 12:48 BT Infinity problem in the Ruddington area Dialling codes affected: 0115

Dialling codes affected: 0115

We've fixed the problem in the Ruddington area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 16:56
Fri 31/10/2014 at 13:22 BT Infinity problem in the Shepherds Bush area Dialling codes affected: 0203, 0207 & 0208

Dialling codes affected: 0203, 0207 & 0208 

We've fixed the problem in the Shepherds Bush area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 18:59
Fri 31/10/2014 at 15:00 BT Infinity problem in the Larne area Dialling codes affected: 02828

Dialling codes affected: 02828

Impacting service since 31/10/2014 13:58

We've fixed the problem in the Larne area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 01/11/2014 at 08:09
Fri 31/10/2014 at 16:54 Broadband problem in the Dolwen area Dialling codes affected: 01492

Dialling codes affected: 01492

We've fixed the problem in the Dolwen area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 31/10/2014 at 19:23
Fri 31/10/2014 at 17:07 BT Infinity problem in the Peterborough area Dialling codes affected: 01733

Dialling codes affected: 01733

We've fixed the problem in the Peterborough area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 31/10/2014 at 19:10

Phone Line

We currently have 1 ongoing issue and 2 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 1 Details Estimated time to resolve
Fri 31/10/2014 at 08:20 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

Chobham - 01276 (estimated clear date 07/11/2014)

Rothiemay - 01466 (estimated clear date 06/11/2014)

Bridgerule - 01288 (estimated clear date 06/11/2014)

Winsham - 01460 (estimated clear date 06/11/2014)

Wiveliscombe - 01984 (estimated clear date 06/11/2014)

Findhorn - 01309 (estimated clear date 06/11/2014)

Polegate - 01323 (estimated clear date 06/11/2014)

Cheltenham - 01242 (estimated clear date 06/11/2014)

Ridgewell - 01440 (estimated clear date 05/11/2014)

Coombe Bissett - 01722 (estimated clear date 04/11/2014)

Walkden - 0161 (estimated clear date 04/11/2014)

Little Waltham - 01245 (estimated clear date 04/11/2014)

Newport - 01952 (estimated clear date 04/11/2014)

Beaumaris - 01248 (estimated clear date 04/11/2014)

Jerrettspass - 02830 (estimated clear date 04/11/2014)

Shifnal - 01952 (estimated clear date 04/11/2014)

Chorlton - 0161 (estimated clear date 03/11/2014)

Banbridge - 02840 (estimated clear date 03/11/2014)

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issues 2 Details Time resolved
Fri 31/10/2014 at 08:04 Telephony problem in the Basildon area Dialling codes affected: 01268

Dialling codes affected: 01268

We've fixed the problem in the Basildon area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.



Fri 31/10/2014 at 14:19
Fri 31/10/2014 at 08:12 Telephony problems in the Aylesbury area Dialling codes affected: 01296

Dialling codes affected: 01296

We've fixed the problem in the Aylesbury area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.



Fri 31/10/2014 at 14:45

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