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We currently have 3 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Sat 27/08/2016 at 08:40 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:     

Luton - 01582 (estimated clear date 01/09/2016)

Ellastone - 01335 (estimated clear date 31/08/2016)

Doune - 01786 (estimated clear date 31/08/2016)

Ardrossan - 01294 (estimated clear date 31/08/2016)

Coalisland - 02887 (estimated clear date 31/08/2016)

Crosswell - 01239 (estimated clear date 31/08/2016)

Cheriton Fitzpaine - 01363 (estimated clear date 31/08/2016)

Ascot - 01276, 01344 (estimated clear date 31/08/2016)

East Grinstead - 01342 (estimated clear date 31/08/2016)

Swansea Tower - 01792 (estimated clear date 31/08/2016)

Clogher - 02885 (estimated clear date 31/08/2016)

Nantwich - 01270 (estimated clear date 31/08/2016)

Stewarton - 01560 (estimated clear date 31/08/2016)

Poplar- 0203,0207 (estimated clear date 31/08/2016)

Kirkwall - 01856 (estimated clear date 30/08/2016)

Kells - 02825 (estimated clear date 30/08/2016)

Buntingford - 01763 (estimated clear date 30/08/2016)

Worcester - 01905 (estimated clear date 30/08/2016)

Rocester - 01889 (estimated clear date 30/08/2016)

Ellon - 01358 (estimated clear date 30/08/2016)

Omagh - 02882 (estimated clear date 30/08/2016)

Meifod - 01938 (estimated clear date 30/08/2016)

Shiskine - 01770 (estimated clear date 29/08/2016)

Wilsted - 01234 (estimated clear date 29/08/2016)

Bishopston - 01792 (estimated clear date 29/08/2016)

Keighley - 01535 (estimated clear date 29/08/2016)

Churnetside - 01538 (estimated clear date 29/08/2016)

Ponteland - 01661 (estimated clear date 29/08/2016)

Ballyclare - 02893 (estimated clear date 29/08/2016)

Kincardine - 01259 (estimated clear date 29/08/2016)

Wybunbury - 01270 (estimated clear date 29/08/2016)

Ffestiniog - 01766 (estimated clear date 29/08/2016)

Bowman - 01157, 01158, 01159 (estimated clear date 29/08/2016)

Katesbridge - 02840 (estimated clear date 29/08/2016)

Please revisit this page for further updates.

Ongoing
Sat 27/08/2016 at 15:40 BT Infinity problem in the Ipswich area. Dialling codes affected: 01473

Dialling codes affected: 01473

Impacting service since 26/08/2016 15:26

We're really sorry but we've got a problem at the moment in the Ipswich area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:26
Sat 27/08/2016 at 07:11 BT Infinity problem in the Bracknell area Dialling codes affected: 01344

Dialling codes affected: 01344

Impacting service since 27/08/2016 06:15

We're really sorry but we've got a problem at the moment in the Bracknell area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:13
Date & Time Resolved issues 4 Details Time resolved
Fri 26/08/2016 at 09:47 BT Infinity problem in the Goldthorpe area Dialling codes affected: 01709

Dialling codes affected: 01709

We've fixed the problem in the Goldthorpe area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 26/08/2016 at 17:00
Fri 26/08/2016 at 04:31 Broadband problem in the Abergavenny area Dialling codes affected: 01843

Dialling codes affected: 01843

We've fixed the problem in the Abergavenny area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 26/08/2016 at 07:28
Fri 26/08/2016 at 09:45 Broadband problem in the Inchture area. Dialling codes affected: 01828

Dialling codes affected: 01828

We've fixed the problem in the Inchture area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 26/08/2016 at 11:56
Fri 26/08/2016 at 20:08 BT Infinity and Broadband problem in the Berkeley area. Dialling codes affected: 01453

Dialling codes affected: 01453

We've fixed the problem in the Berkeley area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 26/08/2016 at 20:26

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sat 27/08/2016 at 08:40 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:     

Luton - 01582 (estimated clear date 01/09/2016)

Ellastone - 01335 (estimated clear date 31/08/2016)

Doune - 01786 (estimated clear date 31/08/2016)

Ardrossan - 01294 (estimated clear date 31/08/2016)

Coalisland - 02887 (estimated clear date 31/08/2016)

Crosswell - 01239 (estimated clear date 31/08/2016)

Cheriton Fitzpaine - 01363 (estimated clear date 31/08/2016)

Ascot - 01276, 01344 (estimated clear date 31/08/2016)

East Grinstead - 01342 (estimated clear date 31/08/2016)

Swansea Tower - 01792 (estimated clear date 31/08/2016)

Clogher - 02885 (estimated clear date 31/08/2016)

Nantwich - 01270 (estimated clear date 31/08/2016)

Stewarton - 01560 (estimated clear date 31/08/2016)

Poplar- 0203,0207 (estimated clear date 31/08/2016)

Kirkwall - 01856 (estimated clear date 30/08/2016)

Kells - 02825 (estimated clear date 30/08/2016)

Buntingford - 01763 (estimated clear date 30/08/2016)

Worcester - 01905 (estimated clear date 30/08/2016)

Rocester - 01889 (estimated clear date 30/08/2016)

Ellon - 01358 (estimated clear date 30/08/2016)

Omagh - 02882 (estimated clear date 30/08/2016)

Meifod - 01938 (estimated clear date 30/08/2016)

Shiskine - 01770 (estimated clear date 29/08/2016)

Wilsted - 01234 (estimated clear date 29/08/2016)

Bishopston - 01792 (estimated clear date 29/08/2016)

Keighley - 01535 (estimated clear date 29/08/2016)

Churnetside - 01538 (estimated clear date 29/08/2016)

Ponteland - 01661 (estimated clear date 29/08/2016)

Ballyclare - 02893 (estimated clear date 29/08/2016)

Kincardine - 01259 (estimated clear date 29/08/2016)

Wybunbury - 01270 (estimated clear date 29/08/2016)

Ffestiniog - 01766 (estimated clear date 29/08/2016)

Bowman - 01157, 01158, 01159 (estimated clear date 29/08/2016)

Katesbridge - 02840 (estimated clear date 29/08/2016)

Please revisit this page for further updates.

Ongoing

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