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We currently have 6 ongoing issues and 10 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Mon 20/04/2015 at 00:58 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft-

Abergavenny- 01873 (estimated clear date 24/04/2015)

Foleshill - 02475, 02476, 02477 (estimated clear date 24/04/2015)

Baillies Mills 02892 (estimated clear date 24/04/2015)

Wrexham North- 01978 (estimated clear date 24/04/2015)

Manley- 01928 (estimated clear date 24/04/2015)

Dorchester- 01305 (estimated clear date 24/04/2015)

Crediton- 01363 (estimated clear date 24/04/2015)

Lytham - 01253 (estimated clear date 24/04/2015)

Carforth- 01524 (estimated clear date 24/04/2015)

Bracklesham Bay- 01243 (estimated clear date 24/04/2015)

Moorhill- 02380,02381 (estimated clear date 24/04/2015)

Winterbourne - 01454 (estimated clear date 23/04/2015)

Knutsford - 01565 (estimated clear date 23/04/2015)

Llangefni - 01248 (estimated clear date 23/04/2015)

Mountfield - 02880 (estimated clear date 23/04/2015)

Yuysddu - 01495 (estimated clear date 23/04/2015)

Bourton On The Water - 01451 (estimated clear date 23/04/2015)

Llandrindod Wells - 01597 (estimated clear date 23/04/2015)

Birmingham Northern - 0121 (estimated clear date 23/04/2015)

Ballyclare - 02893 (estimated clear date 23/04/2015)

Aghadowey - 02870 (estimated clear date 22/04/2015)

Armathwaite - 01697 (estimated clear date 21/04/2015)

Boldon - 01915 (estimated clear date 21/04/2015)

Romsley - 01562 (estimated clear date 21/04/2015)

Holywood - 02890, 02895 (estimated clear date 21/04/2015)

Moreton in marsh - 01608 (estimated clear date 21/04/2015)

Dundrum - 02843 (estimated clear date 21/04/2015)

Bunwell - 01953 (estimated clear date 21/04/2015)

Canterbury - 01227 (estimated clear date 21/04/2015)

Dungannon - 02887 (estimated clear date 21/04/2015)

Acle - 01493 (estimated clear date 21/04/2015)

Biggleswade - 01767 (estimated clear date 21/04/2015)

Connahs Quay - 01244 (estimated clear date 21/04/2015)

Llangefni - 01248 (estimated clear date 21/04/2015)

Markfield - 01530 (estimated clear date 21/04/2015)

Inverness Macduhi - 01463 (estimated clear date 21/04/2015)

Chiseldon - 01793 (estimated clear date 21/04/2015)

London Thamesmead - 01642, 0203, 0207 & 0208 (estimated clear date 21/04/2015)

Please revisit this page for further updates.

Ongoing
Mon 20/04/2015 at 00:57 BT Infinity problem in the Brampton area Dialling codes affected: 01502

Dialling codes affected: 01502

Impacting service since 06/04/2015 06:07

Update 2: Engineers are still working to resolve this incident.

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the Brampton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


18:00
Mon 20/04/2015 at 00:57 BT Infinity problem in the St Andrews area Dialling codes affected: 01334

Dialling codes affected: 01334

Impacting service since 12/04/2015 13:47

Update 2: The issue remains ongoing however, full focus remains on restoration.

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the St Andrews area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Mon 20/04/2015 at 21:15 BT Infinity problem in the Meopham area Dialling codes affected: 01474

Dialling codes affected: 01474

Impacting service since 18/04/2015 18:19

We're really sorry but we've got a problem at the moment in the Meopham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:42
Mon 20/04/2015 at 14:55 BT Infinity problem in the Northern area Dialling codes affected: 01212 , 01212 , 01214 , 01215 , 01216

Dialling codes affected: 01212 , 01212 , 01214 , 01215 , 01216

Impacting service since 19/04/2015 13:55

Update 1 : Engineers are still working to resolve this incident.  

We're really sorry but we've got a problem at the moment in the Northern area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

17:20
Mon 20/04/2015 at 14:31 BT Infinity problem in the Bungay area. Dialling codes affected:01986

Dialling codes affected:01986

Impacting service since 20/04/2015 12:59

We're really sorry but we've got a problem at the moment in the Bungay area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:50
Date & Time Resolved issues 10 Details Time resolved
Sun 29/03/2015 at 14:39 BT Infinity problem in the Pinner area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

We've fixed the problem in the Pinner area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 20/04/2015 at 12:05 BT Infinity problem in the Woolwich area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

We've fixed the problem in the Woolwich area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 20/04/2015 at 17:23
Mon 20/04/2015 at 16:18 BT Infinity problem in the Fazeley area. Dialling codes affected: 01827

Dialling codes affected: 01827

We've fixed the problem in the Fazeley area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 20/04/2015 at 17:24
Mon 20/04/2015 at 19:01 BT Infinity problem in the Sleaford area. Dialling codes affected: 01529

Dialling codes affected: 01529

We've fixed the problem in the Sleaford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 21/04/2015 at 04:44
Mon 20/04/2015 at 19:43 Broadband problem in the Back area. Dialling codes affected: 01851

Dialling codes affected: 01851

We've fixed the problem in the Back area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 20/04/2015 at 19:58
Mon 20/04/2015 at 22:24 BT Broadband problem in the Penarth area Dialling codes affected: 02920,02921,02922

Dialling codes affected: 02920,02921,02922

We've fixed the problem in the Penarth area so your broadband should now be working. If it isn't, try restarting your modem or router.


Tue 21/04/2015 at 07:17
Tue 21/04/2015 at 01:52 BT Infinity problem in the Colchester area Dialling codes affected: 01206

Dialling codes affected: 01206 

We've fixed the problem in the Colchester area so your BT Infinity should now be working. If it isn't, try restarting your router.

 

Tue 21/04/2015 at 02:36
Tue 21/04/2015 at 02:44 BT Broadband problem in the Scotland area Dialling codes affected: 01330, 01334, 01377, 01339, 012358, 01383, 01464, 01561, 01569, 01577, 01888

Dialling codes affected: 01330, 01334, 01377, 01339, 01358, 01383, 01464, 01561, 01569, 01577, 01888

We've fixed the problem in the Scotland area so your broadband should now be working. If it isn't, try restarting your modem or router.


Tue 21/04/2015 at 07:08
Tue 21/04/2015 at 05:23 BT Broadband problem in the Penrith area Dialling codes affected: 01768

Dialling codes affected: 01768

We've fixed the problem in the Penrith area so your broadband should now be working. If it isn't, try restarting your modem or router.


Tue 21/04/2015 at 05:40
Tue 21/04/2015 at 08:19 BT Infinity problem in the Paignton area Dialling codes affected: 01803

Dialling codes affected: 01803

We've fixed the problem in the Paignton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Phone Line

We currently have 2 ongoing issues and 2 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Mon 20/04/2015 at 00:58 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft-

Abergavenny- 01873 (estimated clear date 24/04/2015)

Foleshill - 02475, 02476, 02477 (estimated clear date 24/04/2015)

Baillies Mills 02892 (estimated clear date 24/04/2015)

Wrexham North- 01978 (estimated clear date 24/04/2015)

Manley- 01928 (estimated clear date 24/04/2015)

Dorchester- 01305 (estimated clear date 24/04/2015)

Crediton- 01363 (estimated clear date 24/04/2015)

Lytham - 01253 (estimated clear date 24/04/2015)

Carforth- 01524 (estimated clear date 24/04/2015)

Bracklesham Bay- 01243 (estimated clear date 24/04/2015)

Moorhill- 02380,02381 (estimated clear date 24/04/2015)

Winterbourne - 01454 (estimated clear date 23/04/2015)

Knutsford - 01565 (estimated clear date 23/04/2015)

Llangefni - 01248 (estimated clear date 23/04/2015)

Mountfield - 02880 (estimated clear date 23/04/2015)

Yuysddu - 01495 (estimated clear date 23/04/2015)

Bourton On The Water - 01451 (estimated clear date 23/04/2015)

Llandrindod Wells - 01597 (estimated clear date 23/04/2015)

Birmingham Northern - 0121 (estimated clear date 23/04/2015)

Ballyclare - 02893 (estimated clear date 23/04/2015)

Aghadowey - 02870 (estimated clear date 22/04/2015)

Armathwaite - 01697 (estimated clear date 21/04/2015)

Boldon - 01915 (estimated clear date 21/04/2015)

Romsley - 01562 (estimated clear date 21/04/2015)

Holywood - 02890, 02895 (estimated clear date 21/04/2015)

Moreton in marsh - 01608 (estimated clear date 21/04/2015)

Dundrum - 02843 (estimated clear date 21/04/2015)

Bunwell - 01953 (estimated clear date 21/04/2015)

Canterbury - 01227 (estimated clear date 21/04/2015)

Dungannon - 02887 (estimated clear date 21/04/2015)

Acle - 01493 (estimated clear date 21/04/2015)

Biggleswade - 01767 (estimated clear date 21/04/2015)

Connahs Quay - 01244 (estimated clear date 21/04/2015)

Llangefni - 01248 (estimated clear date 21/04/2015)

Markfield - 01530 (estimated clear date 21/04/2015)

Inverness Macduhi - 01463 (estimated clear date 21/04/2015)

Chiseldon - 01793 (estimated clear date 21/04/2015)

London Thamesmead - 01642, 0203, 0207 & 0208 (estimated clear date 21/04/2015)

Please revisit this page for further updates.

Ongoing
Mon 20/04/2015 at 11:08 Telephone problem in the Holt area. Dialling codes affected: 01263

Dialling codes affected: 01263

Impacting service since 20/04/2015 11:05

We're really sorry but we've got a problem at the moment in the Holt area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:35
Date & Time Resolved issues 2 Details Time resolved
Mon 20/04/2015 at 14:50 Telephone problem in the Hastings, Bexhill, Wittersham, Baldslow, Sedlescombe and Peamarsh area's. Dialling codes affected: 01424

Dialling codes affected: 01424, 01797,

We've fixed the problem in the Hastings, Bexhill, Wittersham, Baldslow, Sedlescombe and Peamarsh areas. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Mon 20/04/2015 at 19:55
Tue 21/04/2015 at 10:20 BT Telephone problem in the Bradford area Dialling codes affected: 01274

Dialling codes affected: 01274,01535,01132


We've fixed the problem in the Bradford area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Tue 21/04/2015 at 15:00

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