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We currently have 4 ongoing issues and 5 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Wed 23/04/2014 at 00:04 BT Infinity problem in the Nuneaton area Dialling codes affected: 02475, 02476 & 02477

Dialling codes affected: 02475, 02476 & 02477    

Impacting service since 18/04/2014 11:41

We're really sorry but we've got a problem at the moment in the Nuneaton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.




09:15
Wed 23/04/2014 at 00:05 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.       

Wandsworth - 0203, 0207 & 0208 (estimated clear date 26/04/2014)

East Harling - 01953 (estimated clear date 26/04/2014)

Ashurst - 02380 (estimated clear date 26/04/2014)

High Wycombe - 01494 (estimated clear date 25/04/2014)

Rushlake Green - 01435 (estimated clear date 25/04/2014)

Lapworth - 01564 (estimated clear date 25/04/2014)

Douglas - 0141 (estimated clear date 25/04/2014)

East - 0121 (estimated clear date 24/04/2014)

Elmswell - 01359 (estimated clear date 26/04/2014)

Guildford - 01483 (estimated clear date 25/04/2014)

Auchenblae - 0156132 (estimated clear date 24/04/2014)

Pembroke - 01646 (estimated clear date 24/04/2014)

Armoy - 02820 (estimated clear date 24/04/2014)

Rockbourne - 017255 (estimated clear date 24/04/2014)

Please revisit this page for further updates.




Ongoing
Wed 23/04/2014 at 04:53 BT Infinity problem in the Moorhill area Dialling codes affected: 02380 & 02381

Dialling codes affected: 02380 & 02381

Impacting service since 23/04/2014 04:42

We're really sorry but we've got a problem at the moment in the Moorhill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:00
Wed 23/04/2014 at 07:26 BT Infinity problem in the Hartlepool area Dialling codes affected: 01429

Dialling codes affected: 01429

Impacting service since 23/04/2014 07:17

We're really sorry but we've got a problem at the moment in the Hartlepool area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:00
Date & Time Resolved issues 5 Details Time resolved
Tue 22/04/2014 at 08:26 Broadband problem in the Plymouth area Dialling codes affected: 01752

Dialling codes affected: 01752

Impacting service since 22/04/2014 08:11

We've fixed the problem in the Plymouth area so your broadband should now be working. If it isn't, try restarting your modem or router.


Tue 22/04/2014 at 08:32
Tue 22/04/2014 at 09:22 BT Infinity problem in the Halstead area Dialling codes affected: 01787

Dialling codes affected: 01787

Impacting service since 22/04/2014 09:21

We've fixed the problem in the Halstead area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 22/04/2014 at 10:57
Tue 22/04/2014 at 10:45 Broadband problem in the South Wales area Dialling codes affected: 01554, 01291, 01633, 01639, 01600, 01685

Dialling codes affected: 01554, 01291, 01633, 01639, 01600, 01685

Impacting service since 22/04/2014 10:43

We've fixed the problem in the South Wales area so your broadband should now be working. If it isn't, try restarting your modem or router.


Tue 22/04/2014 at 14:14
Tue 22/04/2014 at 15:42 BT Infinity problem in the Luton area Dialling codes affected: 01582

Dialling codes affected: 01582

Impacting service since 22/04/2014 15:38

We've fixed the problem in the Luton area so your BT Infinity should now be working. If it isn't, try restarting your router.



Tue 22/04/2014 at 19:51
Tue 22/04/2014 at 18:30 BT Infinity problem in the Deal area. Dialling codes affected: 01304

Dialling codes affected: 01304

We've fixed the problem in the Deal area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 22/04/2014 at 22:31

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 23/04/2014 at 00:05 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.       

Wandsworth - 0203, 0207 & 0208 (estimated clear date 26/04/2014)

East Harling - 01953 (estimated clear date 26/04/2014)

Ashurst - 02380 (estimated clear date 26/04/2014)

High Wycombe - 01494 (estimated clear date 25/04/2014)

Rushlake Green - 01435 (estimated clear date 25/04/2014)

Lapworth - 01564 (estimated clear date 25/04/2014)

Douglas - 0141 (estimated clear date 25/04/2014)

East - 0121 (estimated clear date 24/04/2014)

Elmswell - 01359 (estimated clear date 26/04/2014)

Guildford - 01483 (estimated clear date 25/04/2014)

Auchenblae - 0156132 (estimated clear date 24/04/2014)

Pembroke - 01646 (estimated clear date 24/04/2014)

Armoy - 02820 (estimated clear date 24/04/2014)

Rockbourne - 017255 (estimated clear date 24/04/2014)

Please revisit this page for further updates.




Ongoing
Date & Time Resolved issue 1 Details Time resolved
Tue 22/04/2014 at 09:12 Telephone problem in the Ealing area Dialling codes affected: 02030 , 02031 , 02032 , 02034 , 02035 , 02036 , 02070 , 02081 , 02082 , 02083 , 02085 , 02086 , 02087 , 02088 , 02089

Dialling codes affected: 02030 , 02031 , 02032 , 02034 , 02035 , 02036 , 02070 , 02081 , 02082 , 02083 , 02085 , 02086 , 02087 , 02088 , 02089

Impacting service since 22/04/2014 08:25

We've fixed the problem in the Ealing area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.



Tue 22/04/2014 at 09:56

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