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We currently have 6 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 6 Details Estimated time to resolve
Fri 19/12/2014 at 11:41 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Measham - 01530 (estimated clear date 26/12/2014)

Harlech - 01766 (estimated clear date 26/12/2014)

Heathfield - 01435 (estimated clear date 26/12/2014)

Guildford - 01483 (estimated clear date 26/12/2014)

Par - 01726 (estimated clear date 26/12/2014)

Copthorne - 01342 (estimated clear date 26/12/2014)

Great Witley- 01299 (estimated clear date 25/12/2014)
  
Martletwy- 01834 (estimated clear date 25/12/2014)

Brynsiencyn- 01248 (estimated clear date 25/12/2014)

Neyland- 01646 (estimated clear date 25/12/2014)

Llanrwst- 01492 (estimated clear date 25/12/2014)

Ary- 01292 (estimated clear date 25/12/2014)

Warrenpoint- 02841 (estimated clear date 25/12/2014)

Wotton-Under-Edge- 01453 (estimated clear date 25/12/2014)

Evesham- 01386 (estimated clear date 24/12/2014)

Hastings- 01227 (estimated clear date 24/12/2014)

Stamford Hill- 01253 (estimated clear date 24/12/2014)

Felling- 0191 (estimated clear date 23/12/2014)

Romford South- 01708 (estimated clear date 23/12/2014)

Dormans Park- 01342 (estimated clear date 23/12/2014)

Botwnnog- 01758 (estimated clear date 23/12/2014)

Turriff - 01888 (estimated clear date 23/12/2014)

Weybridge - 01932 (estimated clear date 23/12/2014)

Balliesmills - 02892 (estimated clear date 23/12/2014)

Orton- 01343 (estimated clear date 23/12/2014)

DerryGonnelly- 02868 (estimated clear date 23/12/2014)

Millom- 01229 (estimated clear date 23/12/2014)

Nutley - 01825 (estimated clear date 22/12/2014)

Crawley- 01293 (estimated clear date 22/12/2014)

Kensington Gardens- 0203 (estimated clear date 22/12/2014)

Busy Heath- 0203 (estimated clear date 22/12/2014)

Holmesfield- 01142(estimated clear date 22/12/2014)

Belgravia- 0203, 0207, 0208 (estimated clear date 22/12/2014)

Acocks Green- 0121 (estimated clear date 21/12/2014)

Muswell Hill - 0203, 0207, 0208 (estimated clear date 21/12/2014)

Great Horkesley- 01206 (estimated clear date 20/12/2014)

Dunamanagh - 02871 (estimated clear date 20/12/2014)

Saxthorpe - 01263 (estimated clear date 20/12/2014)

Hereford - 01432 (estimated clear date 20/12/2014)

Coome Bissett - 01722 (estimated clear date 20/12/2014)                 

Lockerbie - 01576 (estimated clear date 20/12/2014)

Moira - 02892 (estimated clear date 20/12/2014) 

Please revisit this page for further updates.

Fri 19/12/2014 at 11:52 BT Infinity problem in the Bargoed area Dialling codes affected: 01443

Dialling codes affected: 01443

Impacting service since 16/12/2014 06:47

We're really sorry but we've got a problem at the moment in the Bargoed area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

24/12/2014 12:00
Fri 19/12/2014 at 11:53 BT Infinity problem in the Chippenham area Dialling codes affected: 01249

Dialling codes affected: 01249

Impacting service since 17/12/2014 01:23

We're really sorry but we've got a problem at the moment in the Chippenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


22/12/2014 09:30
Fri 19/12/2014 at 12:03 BT Infinity problem in the Aspatria area Dialling codes affected: 01697

Dialling codes affected: 01697

Impacting service since 19/12/2014 11:51

We're really sorry but we've got a problem at the moment in the Aspatria area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22/12/2014 11:00
Sat 20/12/2014 at 08:16 BT Infinity problem in the Hendon area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 12/12/2014 15:53

We're really sorry but we've got a problem at the moment in the Hendon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22/12/2014 10:30
Sun 21/12/2014 at 17:38 BT Infinity problem in the Romford area Dialling codes affected: 01708

Dialling codes affected: 01708

Impacting service since 21/12/2014 17:28

We're really sorry but we've got a problem at the moment in the Romford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22/12/2014 09:00
Date & Time Resolved issues 4 Details Time resolved
Sat 20/12/2014 at 11:01 Broadband problem in the Pontyates area Dialling codes affected: 01269

Dialling codes affected: 01269

We've fixed the problem in the Pontyates area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sun 21/12/2014 at 09:34
Sat 20/12/2014 at 23:42 Broadband problem in the Petham area Dialling codes affected: 01227

Dialling codes affected: 01227

We've fixed the problem in the Petham area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sun 21/12/2014 at 14:42
Sun 21/12/2014 at 07:48 BT Infinity problem in the Witham area Dialling codes affected: 01376

Dialling codes affected: 01376

We've fixed the problem in the Witham area so your BT Infinity should now be working. If it isn't, try restarting your routerImpacting service since 21/12/2014 05:10

We're really sorry but we've got a problem at the moment in the Witham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Sun 21/12/2014 at 10:09
Sun 21/12/2014 at 13:29 BT Infinity problem in the Staines area Dialling codes affected: 01784

Dialling codes affected: 01784

We've fixed the problem in the Staines area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 21/12/2014 at 20:22

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Fri 19/12/2014 at 11:41 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Measham - 01530 (estimated clear date 26/12/2014)

Harlech - 01766 (estimated clear date 26/12/2014)

Heathfield - 01435 (estimated clear date 26/12/2014)

Guildford - 01483 (estimated clear date 26/12/2014)

Par - 01726 (estimated clear date 26/12/2014)

Copthorne - 01342 (estimated clear date 26/12/2014)

Great Witley- 01299 (estimated clear date 25/12/2014)
  
Martletwy- 01834 (estimated clear date 25/12/2014)

Brynsiencyn- 01248 (estimated clear date 25/12/2014)

Neyland- 01646 (estimated clear date 25/12/2014)

Llanrwst- 01492 (estimated clear date 25/12/2014)

Ary- 01292 (estimated clear date 25/12/2014)

Warrenpoint- 02841 (estimated clear date 25/12/2014)

Wotton-Under-Edge- 01453 (estimated clear date 25/12/2014)

Evesham- 01386 (estimated clear date 24/12/2014)

Hastings- 01227 (estimated clear date 24/12/2014)

Stamford Hill- 01253 (estimated clear date 24/12/2014)

Felling- 0191 (estimated clear date 23/12/2014)

Romford South- 01708 (estimated clear date 23/12/2014)

Dormans Park- 01342 (estimated clear date 23/12/2014)

Botwnnog- 01758 (estimated clear date 23/12/2014)

Turriff - 01888 (estimated clear date 23/12/2014)

Weybridge - 01932 (estimated clear date 23/12/2014)

Balliesmills - 02892 (estimated clear date 23/12/2014)

Orton- 01343 (estimated clear date 23/12/2014)

DerryGonnelly- 02868 (estimated clear date 23/12/2014)

Millom- 01229 (estimated clear date 23/12/2014)

Nutley - 01825 (estimated clear date 22/12/2014)

Crawley- 01293 (estimated clear date 22/12/2014)

Kensington Gardens- 0203 (estimated clear date 22/12/2014)

Busy Heath- 0203 (estimated clear date 22/12/2014)

Holmesfield- 01142(estimated clear date 22/12/2014)

Belgravia- 0203, 0207, 0208 (estimated clear date 22/12/2014)

Acocks Green- 0121 (estimated clear date 21/12/2014)

Muswell Hill - 0203, 0207, 0208 (estimated clear date 21/12/2014)

Great Horkesley- 01206 (estimated clear date 20/12/2014)

Dunamanagh - 02871 (estimated clear date 20/12/2014)

Saxthorpe - 01263 (estimated clear date 20/12/2014)

Hereford - 01432 (estimated clear date 20/12/2014)

Coome Bissett - 01722 (estimated clear date 20/12/2014)                 

Lockerbie - 01576 (estimated clear date 20/12/2014)

Moira - 02892 (estimated clear date 20/12/2014) 

Please revisit this page for further updates.

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