BT Business home
Business

Broadband

We currently have 9 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 9 Details Estimated time to resolve
Thu 18/09/2014 at 00:00 BT Infinity problem in the Petersfield area Dialling codes affected: 01730

Dialling codes affected: 01730

Impacting service since 17/09/2014 02:14

We're really sorry but we've got a problem at the moment in the Petersfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Thu 18/09/2014 at 00:00 BT Infinity problem in the Coxwold area Dialling codes affected: 01347

Dialling codes affected: 01347

Impacting service since 17/09/2014 15:21

We're really sorry but we've got a problem at the moment in the Coxwold area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Thu 18/09/2014 at 00:00 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.      

Heckfield - 01189 (estimated clear date 23/09/2014)

Penshurst - 01892 (estimated clear date 23/09/2014)

Hintlesham - 01473 (estimated clear date 23/09/2014)

Knightwick - 01886 (estimated clear date 23/09/2014)

Poplar - 0203, 0207 (estimated clear date 23/09/2014)

Caldercruix - 01236 (estimated clear date 23/09/2014)

Yeovil - 01935 (estimated clear date 23/09/2014)

Farnham Common - 01753 (estimated clear date 23/09/2014)

Christchurch - 01202 (estimated clear date 23/09/2014)

Denham - 01895 (estimated clear date 22/09/2014)

Veryan- 01872 (estimated clear date 22/09/2014)

Presteigne - 01544 (estimated clear date 22/09/2014)

Moccas - 01299 (estimated clear date 22/09/2014)

Moccas - 01981 (estimated clear date 22/09/2014)

Sherborne - 01935 (estimated clear date 22/09/2014)

Keady - 02837 (estimated clear date 22/09/2014)

Stoke Climsland - 01579 (estimated clear date 22/09/2014)

Leominster- 01568 (estimated clear date 22/09/2014)

Guildford- 01483 (estimated clear date 22/09/2014)

Surlingham- 01508 (estimated clear date 19/09/2014)

Keith- 01542 (estimated clear date 19/09/2014)

Leagrave- 01582 (estimated clear date 19/09/2014)

Windermere- 01539 (estimated clear date 19/09/2014)

Llantrisant- 01443 (estimated clear date 19/09/2014)

Ribchester- 01254 (estimated clear date 19/09/2014)

Manorbier- 01834 (estimated clear date 18/09/2014)

Great Wakering - 01702 (estimated clear date 18/09/2014)

Broughshane - 02825 (estimated clear date 18/09/2014)

Guiting Power - 01451 (estimated clear date 18/09/2014)

Cymmer - 01639 (estimated clear date 18/09/2014)

Harrow - 0203, 0208 (estimated clear date 18/09/2014)

New Milton - 01425 (estimated clear date 18/09/2014)

Staines - 01784 (estimated clear date 18/09/2014)

Please revisit this page for further updates.




Ongoing
Thu 18/09/2014 at 00:00 BT Broadband problem in the Ashford area Dialling codes affected: 01784

Dialling codes affected: 01784

Impacting service since 16/09/2014 14:28

We're really sorry but we've got a problem at the moment in the Ashford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Thu 18/09/2014 at 09:41 Broadband problem in the Aberfeldy area Dialling codes affected: 01887

Dialling codes affected: 01887

Impacting service since 18/09/2014 09:41

We're really sorry but we've got a problem at the moment in the Aberfeldy area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

17:00
Thu 18/09/2014 at 10:32 Broadband problem in the Marshchapel area Dialling codes affected: 01472

Dialling codes affected:  01472

Impacting service since 18/09/2014 10:28

We're really sorry but we've got a problem at the moment in the Marshchapel area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Thu 18/09/2014 at 10:41 Infinity problem in the Maldon area Dialling codes affected: 01621

Dialling codes affected: 01621

Impacting service since 18/09/2014 11:18

We're really sorry but we've got a problem at the moment in the Maldon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Thu 18/09/2014 at 11:45 Broadband problem in the Ryde area Dialling codes affected: 01983

Dialling codes affected: 01983

Impacting service since 18/09/2014 10:16

We're really sorry but we've got a problem at the moment in the Ryde area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Thu 18/09/2014 at 13:57 Broadband problem in the Gosport area Dialling codes affected: 02392, 02393

Dialling codes affected: 02392, 02393

Impacting service since 18/09/2014 12:05

We're really sorry but we've got a problem at the moment in the Gosport area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

2hrs
Date & Time Resolved issues 4 Details Time resolved
Wed 17/09/2014 at 00:00 BT Infinity problem in the Brentwood area Dialling codes affected: 01277

Dialling codes affected: 01277

Impacting service since 16/09/2014 13:21

We've fixed the problem in the Brentwood area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 17/09/2014 at 21:48
Wed 17/09/2014 at 00:00 BT Infinity problem in the Brighouse area Dialling codes affected: 01484

Dialling codes affected: 01484

Impacting service since 16/09/2014 10:09

We've fixed the problem in the Brighouse area so your BT Infinity should now be working. If it isn't, try restarting your router.



Wed 17/09/2014 at 21:45
Wed 17/09/2014 at 17:12 Broadband problem in the Rhymney area Dialling codes affected: 01685

Dialling codes affected: 01685

Impacting service since 17/09/2014 17:00

We've fixed the problem in the Rhymney area so your BT Infinity should now be working. If it isn't, try restarting your router.

.

Wed 17/09/2014 at 21:48
Thu 18/09/2014 at 00:00 BT Infinity problem in the Barnstaple area Dialling codes affected: 01271

Dialling codes affected: 01271

Impacting service since 17/09/2014 17:56

We've fixed the problem in the Barnstaple area so your broadband should now be working. If it isn't, try restarting your modem or router.

.

Thu 18/09/2014 at 02:15

Phone Line

We currently have 1 ongoing issue and 3 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 1 Details Estimated time to resolve
Thu 18/09/2014 at 00:00 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.      

Heckfield - 01189 (estimated clear date 23/09/2014)

Penshurst - 01892 (estimated clear date 23/09/2014)

Hintlesham - 01473 (estimated clear date 23/09/2014)

Knightwick - 01886 (estimated clear date 23/09/2014)

Poplar - 0203, 0207 (estimated clear date 23/09/2014)

Caldercruix - 01236 (estimated clear date 23/09/2014)

Yeovil - 01935 (estimated clear date 23/09/2014)

Farnham Common - 01753 (estimated clear date 23/09/2014)

Christchurch - 01202 (estimated clear date 23/09/2014)

Denham - 01895 (estimated clear date 22/09/2014)

Veryan- 01872 (estimated clear date 22/09/2014)

Presteigne - 01544 (estimated clear date 22/09/2014)

Moccas - 01299 (estimated clear date 22/09/2014)

Moccas - 01981 (estimated clear date 22/09/2014)

Sherborne - 01935 (estimated clear date 22/09/2014)

Keady - 02837 (estimated clear date 22/09/2014)

Stoke Climsland - 01579 (estimated clear date 22/09/2014)

Leominster- 01568 (estimated clear date 22/09/2014)

Guildford- 01483 (estimated clear date 22/09/2014)

Surlingham- 01508 (estimated clear date 19/09/2014)

Keith- 01542 (estimated clear date 19/09/2014)

Leagrave- 01582 (estimated clear date 19/09/2014)

Windermere- 01539 (estimated clear date 19/09/2014)

Llantrisant- 01443 (estimated clear date 19/09/2014)

Ribchester- 01254 (estimated clear date 19/09/2014)

Manorbier- 01834 (estimated clear date 18/09/2014)

Great Wakering - 01702 (estimated clear date 18/09/2014)

Broughshane - 02825 (estimated clear date 18/09/2014)

Guiting Power - 01451 (estimated clear date 18/09/2014)

Cymmer - 01639 (estimated clear date 18/09/2014)

Harrow - 0203, 0208 (estimated clear date 18/09/2014)

New Milton - 01425 (estimated clear date 18/09/2014)

Staines - 01784 (estimated clear date 18/09/2014)

Please revisit this page for further updates.




Ongoing
Date & Time Resolved issues 3 Details Time resolved
Thu 18/09/2014 at 01:43 Telephone problem in the New Cross area Dialling codes affected: 0203,0207 & 0208

Dialling codes affected: 0203,0207 & 0208

Impacting service since 18/09/2014 01:11 

We've fixed the problem in the New Cross area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

 

Thu 18/09/2014 at 03:36
Thu 18/09/2014 at 09:10 Telephone problem in the Cross Hands area Dialling codes affected: 01269

Dialling codes affected: 01269

We've fixed the problem in the Cross Hands area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 18/09/2014 at 13:28
Thu 18/09/2014 at 09:59 Telephone problem in the Inverkeithing area Dialling codes affected: 01383

Dialling codes affected: 01383

Impacting service since 08/09/2014 09:17

We've fixed the problem in the Inverkeithing area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 18/09/2014 at 12:12

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...

There may be a quicker way...

Online tools

Follow the same steps online as our call centre agents:

Chat with us online

It's often quicker. We can even fix problems on your PC while you watch.
Start an instant chat session:

For an email problem, start an instant online chat session now
It's often quicker and we can even take control of your computer to sort out your problem while you watch.

Please wait...