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We currently have 5 ongoing issues and 11 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Thu 02/10/2014 at 00:09 BT Infinity problem in the Oxford area Affecting dialling code: 01634

Impacting since 01/10/2014 06:58

Dialling codes affected: 01634

We're really sorry but we've got a problem at the moment in the Oxford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Thu 02/10/2014 at 00:10 Loss of Broadband and Telephone service More details

Small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.            

Trumpet - 01531 (estimated clear date 07/10/2014)

Kells - 01245 (estimated clear date 07/10/2014)

Chichester - 01243 (estimated clear date 07/10/2014)

Ettrick Valley - 01750 (estimated clear date 07/10/2014)

Ayr - 01292 (estimated clear date 07/10/2014)

Puddletown - 01305 (estimated clear date 05/10/2014)

Mold - 01352 (estimated clear date 05/10/2014)

Wickham - 01329 (estimated clear date 05/10/2014)

Bromsgrove - 01527 (estimated clear date 05/10/2014)

Croydon -  01212 , 01213 , 01214 , 01215 , 01216, 02086, 02087 (estimated clear date 05/10/2014)

Egham - 01784 (estimated clear date 03/10/2014)

Millom - 01229 (estimated clear date 03/10/2014)

Basingstoke - 0189, 01256, 01702 (estimated clear date 03/10/2014)

Buckingham - 01280 (estimated clear date 03/10/2014)

Belleek - 02868 (estimated clear date 03/10/2014)

Long Bennington - 01400 (estimated clear date 03/10/2014)

Athertone - 01942 (estimated clear date 03/10/2014)

Portglenone - 02825 (estimated clear date 03/10/2014)

Wainfleet - 01754 (estimated clear date 03/10/2014)

Ongoing
Thu 02/10/2014 at 06:54 BT Infinity problem in the Hendon area Affecting dialling codes: 0203, 0208

Impacting since 02/10/2014 06:36

Dialling codes affected: 0203, 0208

We're really sorry but we've got a problem at the moment in the Hendon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Thu 02/10/2014 at 09:44 BT Infinity problem in the Newquay area Dialling codes affected: 01637

Dialling codes affected: 01637

Impacting service since 02/10/2014 09:26

We're really sorry but we've got a problem at the moment in the Newquay area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:30
Thu 02/10/2014 at 10:07 BT Broadband problem in the Good Easter area Dialling codes affected: 01245

Dialling codes affected: 01245

Impacting service since 02/10/2014 09:47

We're really sorry but we've got a problem at the moment in the Good Easter area area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Date & Time Resolved issues 11 Details Time resolved
Wed 01/10/2014 at 00:04 BT Infinity problem in the Ballyclare area Dialling codes affected: 02893

Dialling codes affected: 02893

We've fixed the problem in the Ballyclare area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 01/10/2014 at 18:52
Wed 01/10/2014 at 08:28 Broadband problem in the Alston area Dialling codes affected: 01434

Dialling codes affected: 01434

We've fixed the problem in the Alston area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 01/10/2014 at 19:35
Wed 01/10/2014 at 08:32 BT Infinity problem in the Mile End Dialling codes affected: 02030 , 02031 , 02032 , 02034 , 02035 , 02036 , 02070 , 02073 , 02081 , 02082 , 02086 , 02087 , 02088 , 02089

Dialling codes affected:  02030 , 02031 , 02032 , 02034 , 02035 , 02036 , 02070 , 02073 , 02081 , 02082 , 02086 , 02087 , 02088 , 02089

We've fixed the problem in the Mile End area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 01/10/2014 at 13:48
Wed 01/10/2014 at 09:14 BT Infinity problem in the Perranporth area Dialling codes affected: 01872

Dialling codes affected: 01872

We've fixed the problem in the Perranporth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 01/10/2014 at 17:08
Wed 01/10/2014 at 13:01 Broadband problem in the Appleby In Westmorland area Dialling codes affected: 01768

Dialling codes affected: 01768

We've fixed the problem in the Appleby area so your broadband should now be working. If it isn't, try restarting your modem or router

Wed 01/10/2014 at 13:13
Wed 01/10/2014 at 13:22 BT Infinity problem in the Kennford area Dialling codes affected: 01329

Dialling codes affected: 01329

We've fixed the problem in the Kennford area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 01/10/2014 at 19:33
Wed 01/10/2014 at 13:56 Bt Broadband problem in the Stornoway area Dialling codes affected: 01581

Dialling codes affected: 01581

We've fixed the problem in the Stornoway area so your broadband should now be working. If it isn't, try restarting your modem or router

Wed 01/10/2014 at 15:29 BT Infinity problem in the Larne area Dialling codes affected: 02828

Dialling codes affected: 02828

We've fixed the problem in the Larne area so your BT Infinity should now be working. If it isn't, try restarting your router.



Wed 01/10/2014 at 17:09
Wed 01/10/2014 at 15:39 BT Infinity problem in the Lisburn area Dialling codes affected: 02892

Dialling codes affected: 02892

We've fixed the problem in the Lisburn area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 01/10/2014 at 17:33
Wed 01/10/2014 at 18:07 BT Infinity problem in the Chester Central area Dialling codes affected: 01244

Dialling codes affected: 01244 

We've fixed the problem in the Chester Central area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 01/10/2014 at 19:19
Thu 02/10/2014 at 00:10 Broadband problem in the Isle Of Skye area Dialling codes affected: 01470, 01478

Dialling codes affected: 01470, 01478

Impacting service since 01/10/2014 16:36

We've fixed the problem in the Good Easter area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 02/10/2014 at 10:11

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Thu 02/10/2014 at 00:10 Loss of Broadband and Telephone service More details

Small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.            

Trumpet - 01531 (estimated clear date 07/10/2014)

Kells - 01245 (estimated clear date 07/10/2014)

Chichester - 01243 (estimated clear date 07/10/2014)

Ettrick Valley - 01750 (estimated clear date 07/10/2014)

Ayr - 01292 (estimated clear date 07/10/2014)

Puddletown - 01305 (estimated clear date 05/10/2014)

Mold - 01352 (estimated clear date 05/10/2014)

Wickham - 01329 (estimated clear date 05/10/2014)

Bromsgrove - 01527 (estimated clear date 05/10/2014)

Croydon -  01212 , 01213 , 01214 , 01215 , 01216, 02086, 02087 (estimated clear date 05/10/2014)

Egham - 01784 (estimated clear date 03/10/2014)

Millom - 01229 (estimated clear date 03/10/2014)

Basingstoke - 0189, 01256, 01702 (estimated clear date 03/10/2014)

Buckingham - 01280 (estimated clear date 03/10/2014)

Belleek - 02868 (estimated clear date 03/10/2014)

Long Bennington - 01400 (estimated clear date 03/10/2014)

Athertone - 01942 (estimated clear date 03/10/2014)

Portglenone - 02825 (estimated clear date 03/10/2014)

Wainfleet - 01754 (estimated clear date 03/10/2014)

Ongoing

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