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We currently have 14 ongoing issues and 27 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 14 Details Estimated time to resolve
Fri 03/07/2015 at 08:20 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Ballymena- 02821, 02822 (estimated clear date 08/07/2015)

Whalton- 01670 (estimated clear date 08/07/2015)

Tivetshall- 01379 (estimated clear date 08/07/2015)

Kilkeel- 02841(estimated clear date 08/07/2015)

Thaxted  - 01371 (estimated clear date 08/07/2015)

Stratton St Margaret - 01793 (estimated clear date 08/07/2015)

Banchory- 01330 (estimated clear date 08/07/2015)

Glasgow Pollok - 0141 (estimated clear date 08/07/2015)

Ardrossan- 01294 (estimated clear date 08/07/2015)

Culverhouse- 02920(estimated clear date 08/07/2015)

Cheltenham- 01242 (estimated clear date 08/07/2015)

Botley - 01489 (estimated clear date 08/07/2015)

Skyport - 0208 (estimated clear date 08/07/2015)

Bellingham - 01434 (estimated clear date 07/07/2015)

Cullybackey - 02825 (estimated clear date 07/07/2015)

Addingham 01943 (estimated clear date 07/07/2015)

Wood Street 0207 (estimated clear date 07/07/2015)

Tonyrefail 01443 (estimated clear date 07/07/2015)

Bally Gawley 02885 (estimated clear date 07/07/2015)

Towcester 01327 (estimated clear date 07/07/2015)

Cranleigh 01483 (estimated clear date 06/07/2015)

Campden 01386 (estimated clear date 06/07/2015)

Drumquin 02882 (estimated clear date 06/07/2015)

Hethersett 01603 (estimated clear date 06/07/2015)

Littleport 01353 (estimated clear date 06/07/2015)

Rusholme - 0161 (estimated clear date 07/07/2015)

Pencombe - 01885 (estimated clear date 06/07/2015)

Hardingstone - 01604 (estimated clear date 06/07/2015)

Clapton - 0203,0207 & 0208 (estimated clear date 06/07/2015)

Please revisit this page for further updates.




Ongoing
Fri 03/07/2015 at 08:36 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 2:  Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 03/07/2015 at 08:31 BT Infinity problem in the Newcastle Under Lyme area Dialling codes affected: 01782

Dialling codes affected: 01782

Impacting service since: 25/05/2015 19:22

Update 2: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Newcastle Under Lyme area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 03/07/2015 at 08:29 BT Infinity problem in the Northolt area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208 

Impacting service since 28/07/2015 20:42

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Northolt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 03/07/2015 at 08:37 BT Infinity problem in the Tottenham area Dialling codes affected: 01283

Dialling codes affected: 01283

Impacting service since 13/06/2015 04:05

Update 2: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1: Engineers are still working to resolve this incident.

Initial Update: We're really sorry but we've got a problem at the moment in the Tottenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


20:02
Fri 03/07/2015 at 08:34 BT Infinity problem in the Livingston area Dialling codes affected: 01506

Dialling codes affected: 01506

Impacting service since 01/07/2015 11:16

We're really sorry but we've got a problem at the moment in the Livingston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:30
Fri 03/07/2015 at 08:30 BT Infinity problem in the Meopham area Dialling codes affected: 01474

Dialling codes affected: 01474

Impacting service since 01/07/2015 12:48

We're really sorry but we've got a problem at the moment in the Meopham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:45
Fri 03/07/2015 at 08:32 BT Infinity problem in the Toll Bar area Dialling codes affected: 02476, 02477

Dialling codes affected: 02476, 02477 

Impacting service since 01/07/2015 14:00

We're really sorry but we've got a problem at the moment in the Toll Bar area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:50
Fri 03/07/2015 at 08:41 BT Infinity problem in the Batley area Dialling codes affected: 01924

Dialling codes affected: 01924

Impacting service since 01/07/2015 17:17

We're really sorry but we've got a problem at the moment in the Batley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:00
Fri 03/07/2015 at 04:48 BT Infinity problem in the Biggin Hill area Dialling codes affected: 01959

Dialling codes affected: 01959

Impacting service since 02/07/2015 07:15

We're really sorry but we've got a problem at the moment in the Biggin Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:45
Fri 03/07/2015 at 08:30 BT Infinity problem in the Farnham area Dialling codes affected: 01252

Dialling codes affected: 01252

Impacting service since 02/07/2015 15:30

We're really sorry but we've got a problem at the moment in the Farnham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:30
Fri 03/07/2015 at 08:29 BT Infinity problem in the Bathgate area Dialling codes affected: 01506

Dialling codes affected: 01506

Impacting service since 02/07/2015 02:54

We're really sorry but we've got a problem at the moment in the Bathgate area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:00
Fri 03/07/2015 at 08:29 BT Infinity problem in the Weybridge area Dialling codes affected: 01932

Dialling codes affected: 01932

Impacting service since 03/07/2015 05:50

We're really sorry but we've got a problem at the moment in the Weybridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:50
Fri 03/07/2015 at 17:52 Broadband problem in the Falmouth area Dialling codes affected: 01326

Dialling codes affected: 01326

Impacting service since 03/07/2015 17:40

We're really sorry but we've got a problem at the moment in the Falmouth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:01
Date & Time Resolved issues 27 Details Time resolved
Fri 03/07/2015 at 04:46 BT Telephony problem in the Hawkwell area Dialling codes affected: 01702

Dialling codes affected: 01702

We've fixed the problem in the Hawkwell area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.


Fri 03/07/2015 at 04:43 BT Infinity problem in the Portadown area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

We've fixed the problem in the Portadown area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 02/07/2015 at 07:55 BT Infinity problem in the Eastbourne area Dialling codes affected: 01323

Dialling codes affected: 01323

Impacting service since 01/07/2015 15:17 

We've fixed the problem in the Eastbourne area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 01:43
Thu 02/07/2015 at 04:35 BT Infinity problem in the Guildford area Dialling codes affected: 01483

Dialling codes affected: 01483

Impacting service since 01/07/2015 14:59

We've fixed the problem in the Guildford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 01:43
Thu 02/07/2015 at 04:35 BT Infinity Problem in the Croft area Dialling codes affected: 01325

Dialling codes affected: 01325

Impacting service since 01/07/2015 16:15

We've fixed the problem in the Croft area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 01:44
Thu 02/07/2015 at 07:54 BT Infinity problem in the Swadlincote area Dialling codes affected: 01283

Dialling codes affected: 01283

Impacting service since 01/07/2015 17:12

We've fixed the problem in the Swadlincote area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 01:53
Thu 02/07/2015 at 07:54 BT Infinity problem in the Reigate area Dialling codes affected: 01737

Dialling codes affected: 01737

Impacting service since 01/07/2015 17:41

We've fixed the problem in the Reigate area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 01:55
Thu 02/07/2015 at 04:33 BT Infinity problem in the Hartburn area Dialling codes affected: 01642

Dialling codes affected: 01642

Impacting service since 01/07/2015 19:48

We've fixed the problem in the Hartburn area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 01:54
Thu 02/07/2015 at 02:20 BT Infinity problem in the Ponteland area Dialling codes affected: 01661

Dialling codes affected: 01661

Impacting service since 01/07/2015 22:03

We've fixed the problem in the Ponteland area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 01:54
Fri 03/07/2015 at 04:43 BT Broadband problem in the Axbridge area Dialling codes affected: 01934

Dialling codes affected: 01934

We've fixed the problem in the Axbridge area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 03/07/2015 at 08:40 BT Infinity problem in the Old Catterick area Dialling codes affected: 017488

Dialling codes affected: 017488

We've fixed the problem in the Old Catterickarea so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 09:35
Fri 03/07/2015 at 08:40 BT Infinity problem in the Bishop Auckland area Dialling codes affected: 01388

Dialling codes affected: 01388

We've fixed the problem in the Bishop Auckland area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 08:39 BT Infinity problem in the Seahouses area Dialling codes affected: 01665

Dialling codes affected: 01665

We've fixed the problem in the Seahouses area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 02/07/2015 at 10:12 BT Infinity problem in the Durham area Dialling codes affected: 0191

Dialling codes affected: 0191

Impacting service since 02/07/2015 10:12

We've fixed the problem in the Durham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 04:41
Fri 03/07/2015 at 08:42 BT Infinity problem in the Aboyne area Dialling codes affected: 01339

Dialling codes affected: 01339

We've fixed the problem in the Aboyne area so your BT Infinity should now be working. If it isn't, try restarting your router

Fri 03/07/2015 at 08:42 BT Infinity problem in the Alnmouth area. Dialling codes affected: 01665

Dialling codes affected: 01665

We've fixed the problem in the Alnmouth area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 03/07/2015 at 08:40 BT Infinity problem in the Dalkeith area Dialling codes affected: 0131

Dialling codes affected:  0131

We've fixed the problem in the Dalkeith area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 04:46 BT Infinity problem in the Stanley area Dialling codes affected: 01207

Dialling codes affected: 01207

We've fixed the problem in the Stanley area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 02/07/2015 at 18:16 BT Infinity problem in the Locks Heath area Dialling codes affected: 01489

Dialling codes affected: 01489

We've fixed the problem in the Locks Heath area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 01:42
Thu 02/07/2015 at 19:46 BT infinity problem in the Bovey Tracey area Dialling codes affected: 01626

Dialling codes affected: 01626

Impacting service since 02/07/2015 19:40

We've fixed the problem in the Bovey Tracey area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 04:34
Thu 02/07/2015 at 20:58 BT Broadband problem in the North Somercotes area Dialling codes affected: 01507

Dialling codes affected: 01507

Impacting service since 02/07/2015 20:15

We've fixed the problem in the North Somercotes area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 03/07/2015 at 04:40
Fri 03/07/2015 at 02:00 BT Infinity problem in the Washingborough area Dialling codes affected: 01522

Dialling codes affected: 01522

Impacting service since 02/07/2015 15:45

We've fixed the problem in the Washingborough area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 07:10
Fri 03/07/2015 at 03:45 BT Broadband problem in the Stromness area Dialling codes affected: 01856

Dialling codes affected: 01856

Impacting service since 03/07/2015 03:14

We've fixed the problem in the Stromness area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 03/07/2015 at 06:38
Fri 03/07/2015 at 04:38 BT Broadband problem in the Scotland area Dialling codes affected: 01397,01489,01803,01856 & 01950

Dialling codes affected: 01397,01489,01803,01856 & 01950

Impacting service since 03/07/2015 04:12

We've fixed the problem in the Scotland area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 03/07/2015 at 05:27
Fri 03/07/2015 at 05:39 BT Infinity problem in the Romford area Dialling codes affected: 01708

Dialling codes affected: 01708

Impacting service since 03/07/2015 05:19

We've fixed the problem in the Romford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 03/07/2015 at 06:54
Fri 03/07/2015 at 09:32 Broadband problem in the Wickwar area Dialling codes affected: 01454

Dialling codes affected: 01454

We've fixed the problem in the Wickwar area so your broadband should now be working. If it isn't, try restarting your modem or router.


Fri 03/07/2015 at 12:17
Fri 03/07/2015 at 15:15 Broadband problem in the New Radnor area Dialling codes affected: 01544

Dialling codes affected: 01544

We've fixed the problem in the New Radnor area so your broadband should now be working. If it isn't, try restarting your modem or router.

Phone Line

We currently have 1 ongoing issue and 2 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 1 Details Estimated time to resolve
Fri 03/07/2015 at 08:20 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Ballymena- 02821, 02822 (estimated clear date 08/07/2015)

Whalton- 01670 (estimated clear date 08/07/2015)

Tivetshall- 01379 (estimated clear date 08/07/2015)

Kilkeel- 02841(estimated clear date 08/07/2015)

Thaxted  - 01371 (estimated clear date 08/07/2015)

Stratton St Margaret - 01793 (estimated clear date 08/07/2015)

Banchory- 01330 (estimated clear date 08/07/2015)

Glasgow Pollok - 0141 (estimated clear date 08/07/2015)

Ardrossan- 01294 (estimated clear date 08/07/2015)

Culverhouse- 02920(estimated clear date 08/07/2015)

Cheltenham- 01242 (estimated clear date 08/07/2015)

Botley - 01489 (estimated clear date 08/07/2015)

Skyport - 0208 (estimated clear date 08/07/2015)

Bellingham - 01434 (estimated clear date 07/07/2015)

Cullybackey - 02825 (estimated clear date 07/07/2015)

Addingham 01943 (estimated clear date 07/07/2015)

Wood Street 0207 (estimated clear date 07/07/2015)

Tonyrefail 01443 (estimated clear date 07/07/2015)

Bally Gawley 02885 (estimated clear date 07/07/2015)

Towcester 01327 (estimated clear date 07/07/2015)

Cranleigh 01483 (estimated clear date 06/07/2015)

Campden 01386 (estimated clear date 06/07/2015)

Drumquin 02882 (estimated clear date 06/07/2015)

Hethersett 01603 (estimated clear date 06/07/2015)

Littleport 01353 (estimated clear date 06/07/2015)

Rusholme - 0161 (estimated clear date 07/07/2015)

Pencombe - 01885 (estimated clear date 06/07/2015)

Hardingstone - 01604 (estimated clear date 06/07/2015)

Clapton - 0203,0207 & 0208 (estimated clear date 06/07/2015)

Please revisit this page for further updates.




Ongoing
Date & Time Resolved issues 2 Details Time resolved
Fri 03/07/2015 at 04:48 BT Telephony problem in the Hounslow area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208 

We've fixed the problem in the Hounslow area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Fri 03/07/2015 at 08:36 Telephone problem in the Lancaster area Dialling codes affected: 01524

Dialling codes affected: 01524

We've fixed the problem in the Lancaster area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Fri 03/07/2015 at 14:59

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