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We currently have 8 ongoing issues and 17 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 8 Details Estimated time to resolve
Thu 26/02/2015 at 08:32 BT Infinity problem in the Gants Hill area Dialling codes affected: 0203,0208

Dialling codes affected: 0203,0208

Impacting service since 16/02/2015 11:05

We're really sorry but we've got a problem at the moment in the Gants Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02/03/2015 09:00
Thu 26/02/2015 at 08:34 BT Infinity problem in the Shaw area Dialling codes affected: 01706

Dialling codes affected: 01706

Impacting service since 21/02/2015 14:38

We're really sorry but we've got a problem at the moment in the Shaw area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Thu 26/02/2015 at 08:44 BT Infinity problem in the Worthing & Rushington area Dialling codes affected: 01903

Dialling codes affected: 01903

Impacting service since 26/02/2015 03:31

We're really sorry but we've got a problem at the moment in the Worthing area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:40
Thu 26/02/2015 at 10:45 Broadband problem in the Ardwell area Dialling codes affected: 01776

Dialling codes affected: 01776

Impacting service since 26/02/2015 10:45

We're really sorry but we've got a problem at the moment in the Ardwell area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:55
Thu 26/02/2015 at 15:13 BT Infinity problem in the Biddulph area Dialling codes affected: 01782

Dialling codes affected: 01782

Impacting service since 26/02/2015 15:06

We're really sorry but we've got a problem at the moment in the Biddulph area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:50
Fri 27/02/2015 at 05:26 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft

Biddulph - 01782 (estimated clear date 04/03/2015)

Minster Sheppey - 01795 (estimated clear date 04/03/2015)

Llanybydder- 01570 (estimated clear date 04/03/2015)

Newtownbutler- 02867 (estimated clear date 04/03/2015)

Workington - 01900 (estimated clear date 04/03/2015)

Clun- 01588 (estimated clear date 03/03/2015)

Crymych- 01239 (estimated clear date 03/03/2015)

West Ayton- 01723 (estimated clear date 03/03/2015)

Canterbury- 01227 (estimated clear date 03/03/2015)

Willaston- 01270 (estimated clear date 03/03/2015)

Enniskillen- 01268 (estimated clear date 03/03/2015)

Kirriemuir- 01575 (estimated clear date 03/03/2015)

Manorbier- 01834 (estimated clear date 03/03/2015)

Connahs Quay- 01244 (estimated clear date 03/03/2015)

Ballynahinch - 02897 (estimated clear date 02/03/2015)

Haverfordwest - 01437 (estimated clear date 02/03/2015)

Worthing Swandean- 01903 (estimated clear date 02/03/2015)

Veryan- 01872 (estimated clear date 02/03/2015)

Alfreston - 01323 (estimated clear date 02/03/2015)

Maghera- 02879 (estimated clear date 02/03/2015)

Narberth - 01834 (estimated clear date 02/03/2015)

Crowborough- 01892 (estimated clear date 02/03/2015)

Ambleside- 01539 (estimated clear date 02/03/2015)

Chatburn - 01200 (estimated clear date 02/03/2015)

Tamworth - 01827 (estimated clear date 02/03/2015)

Please revisit this page for further update






Ongoing
Fri 27/02/2015 at 10:13 BT Infinity Problem in the Stourport area Dialling codes affected: 01299

Dialling codes affected: 01299

Impacting service since 27/02/2015 10:00

We're really sorry but we've got a problem at the moment in the Stourport area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:30
Fri 27/02/2015 at 10:43 BT Broadband problem in the East Linton area Dialling codes affected: 01620

Dialling codes affected: 01620

Impacting service since 27/02/2015 09:15

We're really sorry but we've got a problem at the moment in the East Linton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:35
Date & Time Resolved issues 17 Details Time resolved
Thu 26/02/2015 at 08:36 BT Infinity problem in the Uxbridge area Dialling codes affected: 01895

Dialling codes affected: 01895

We've fixed the problem in the Uxbridge area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 26/02/2015 at 08:41 BT Infinity problem in the Cleveleys area Dialling codes affected: 01253

Dialling codes affected: 01253

We've fixed the problem in the Cleveleys area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 26/02/2015 at 13:42
Thu 26/02/2015 at 08:50 BT Infinity problem in the Hastings area Dialling codes affected: 01424

Dialling codes affected: 01424

We've fixed the problem in the Hastings area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 27/02/2015 at 05:18
Thu 26/02/2015 at 09:55 BT Infinity problem in the Lea Valley area Dialling codes affected: 01992

Dialling codes affected: 01992

We've fixed the problem in the Lea Valley area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 26/02/2015 at 18:50
Thu 26/02/2015 at 11:27 BT Infinity Problem in the Horbury Ossett area Dialling codes affected: 01924

Dialling codes affected: 01924

We've fixed the problem in the Horbury Ossett area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 26/02/2015 at 18:55
Thu 26/02/2015 at 11:47 BT Infinity problem in the Chester South area Dialling codes affected: 01244

Dialling codes affected: 01244

We've fixed the problem in the Chester South area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/02/2015 at 04:50
Thu 26/02/2015 at 12:18 Broadband problem in the Leconfield area Dialling codes affected: 01964

Dialling codes affected: 01964

We've fixed the problem in the Leconfield area so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 26/02/2015 at 16:05
Thu 26/02/2015 at 12:58 Broadband problem in the Cudworth area Dialling codes affected: 01226

Dialling codes affected: 01226

We've fixed the problem in the Cudworth area so your broadband should now be working. If it isn't, try restarting your modem or router

Thu 26/02/2015 at 14:55
Thu 26/02/2015 at 13:36 BT Infinity problem in the Pevensey area Dialling codes affected: 01323

Dialling codes affected: 01323

We've fixed the problem in the Pevensey area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/02/2015 at 05:15
Thu 26/02/2015 at 13:49 BT Broadband problem in the Quidenham area Dialling codes affected: 01953

Dialling codes affected: 01953

We've fixed the problem in the Quidenham area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 26/02/2015 at 15:40
Thu 26/02/2015 at 14:25 BT Infinity problem in the Broadstone area Dialling codes affected: 01202

Dialling codes affected: 01202

We've fixed the problem in the Broadstone area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 26/02/2015 at 04:49
Thu 26/02/2015 at 16:18 BT Infinity problem in the Hythe area Dialling codes affected: 02380

Dialling codes affected: 02380

We've fixed the problem in the Hythe area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 27/02/2015 at 05:17
Thu 26/02/2015 at 18:20 BT Infinity problem in the Crownhill area Dialling codes affected: 01752

Dialling codes affected: 01752

We've fixed the problem in the Crownhill area so your BT Infinity should now be working. If it isn't, try restarting your router

Thu 26/02/2015 at 18:49 BT infinity problem in the Rossendale area Dialling codes affected: 01706

Dialling codes affected: 01706

We've fixed the problem in the Rossendale area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 26/02/2015 at 18:54 BT Infinity problem in the Bishops Cleeve area Dialling codes affected: 01242

Dialling codes affected: 01242

We've fixed the problem in the Bishops Cleeve area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/02/2015 at 04:55
Thu 26/02/2015 at 19:17 BT Infinity problem in the Blyth area Dialling codes affected: 01670,01909

Dialling codes affected: 01670,01909

We've fixed the problem in the Blyth area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 27/02/2015 at 05:15
Fri 27/02/2015 at 08:47 BT Broadband problem in the Dunbar area Dialling codes affected: 01368

Dialling codes affected: 01368

We've fixed the problem in the Dunbar area so your broadband should now be working. If it isn't, try restarting your modem or router.

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Fri 27/02/2015 at 05:26 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft

Biddulph - 01782 (estimated clear date 04/03/2015)

Minster Sheppey - 01795 (estimated clear date 04/03/2015)

Llanybydder- 01570 (estimated clear date 04/03/2015)

Newtownbutler- 02867 (estimated clear date 04/03/2015)

Workington - 01900 (estimated clear date 04/03/2015)

Clun- 01588 (estimated clear date 03/03/2015)

Crymych- 01239 (estimated clear date 03/03/2015)

West Ayton- 01723 (estimated clear date 03/03/2015)

Canterbury- 01227 (estimated clear date 03/03/2015)

Willaston- 01270 (estimated clear date 03/03/2015)

Enniskillen- 01268 (estimated clear date 03/03/2015)

Kirriemuir- 01575 (estimated clear date 03/03/2015)

Manorbier- 01834 (estimated clear date 03/03/2015)

Connahs Quay- 01244 (estimated clear date 03/03/2015)

Ballynahinch - 02897 (estimated clear date 02/03/2015)

Haverfordwest - 01437 (estimated clear date 02/03/2015)

Worthing Swandean- 01903 (estimated clear date 02/03/2015)

Veryan- 01872 (estimated clear date 02/03/2015)

Alfreston - 01323 (estimated clear date 02/03/2015)

Maghera- 02879 (estimated clear date 02/03/2015)

Narberth - 01834 (estimated clear date 02/03/2015)

Crowborough- 01892 (estimated clear date 02/03/2015)

Ambleside- 01539 (estimated clear date 02/03/2015)

Chatburn - 01200 (estimated clear date 02/03/2015)

Tamworth - 01827 (estimated clear date 02/03/2015)

Please revisit this page for further update






Ongoing
Date & Time Resolved issue 1 Details Time resolved
Thu 26/02/2015 at 15:29 Telephone problem in the Saddleworth area Dialling codes affected: 01457

Dialling codes affected: 01457

We've fixed the problem in the Saddleworth area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Thu 26/02/2015 at 16:01

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