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We currently have 14 ongoing issues and 10 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 14 Details Estimated time to resolve
Tue 28/07/2015 at 10:48 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Govan - 01412,01413,01414 (estimated clear date 03/08/2015)

Comberton- 012232 (estimated clear date (03/08/2015)

Wood Street- 0207 (estimated clear date (03/08/2015)

Alyth- 01828 (estimated clear date (03/08/2015)
       
Mareham Le Fen- 01507 (estimated clear date (03/08/2015)

Clunn- 01588 (estimated clear date (03/08/2015)

Kenilworth - 01926 (estimated clear date (03/08/2015)

Hatfield Broad Oak- 01279 (estimated clear date (03/08/2015)

Stoke Bishop- 01172 (estimated clear date (03/08/2015)

Clydach- 01792 (estimated clear date (03/08/2015)

Manchester - 0161 (estimated clear date (03/08/2015)

Hackney - 0203,0207,0208 (estimated clear date 31/07/2015)

Dungannon - 02887 (estimated clear date 31/07/2015)

Merton Park - 0203, 0208 (estimated clear date 31/07/2015)

Worcester - 01905 (estimated clear date 31/07/2015)

Welshpool - 01938 (estimated clear date 31/07/2015)

Walcott - 01692 (estimated clear date 31/07/2015)

Puddletown - 01305 (estimated clear date 31/07/2015)

Bembridge - 01983 (estimated clear date 31/07/2015)

Castlewellan - 02843 (estimated clear date 31/07/2015)

Llandovery - 01550 (estimated clear date 31/07/2015)

Twyford - 01189 (estimated clear date 31/07/2015)

Bainbridge - 01969 (estimated clear date 31/07/2015)

Hereford - 01432 (estimated clear date 31/07/2015)

Forkhill - 02830 (estimated clear date 31/07/2015)

Weston Zoyland - 01278 (estimated clear date 31/07/2015)

Dryslwyn - 01558 (estimated clear date 31/07/2015)

Doune - 01786 (estimated clear date 31/07/2015)          

Redhill - 01737 (estimated clear date 31/07/2015)

Newquay - 01637, 01872 (estimated clear date 31/07/2015)

Broomfield - 01245 (estimated clear date 31/07/2015)

Crediton - 01363 (estimated clear date 31/07/2015)

Maiden Newton - 01300 (estimated clear date 30/07/2015)

Please revisit this page for further updates.








Ongoing
Tue 28/07/2015 at 07:03 BT Infinity problem in the Tottenham area Dialling codes affected: 0203, 0208, 01283

Dialling codes affected: 0203, 0208, 01283

Impacting service since 13/06/2015 04:05

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault. Additional support has been requested by the engineer due to the complexity of the fault.

Initial Update: We're really sorry but we've got a problem at the moment in the Tottenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 28/07/2015 at 07:03 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: Engineers are still working to resolve this incident.

Initial Update: We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 28/07/2015 at 07:04 BT Infinity problem in the Ramsgate area Dialling codes affected: 01843

Dialling codes affected: 01843

Impacting service since 11/07/2015 21:10

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Initial Update: We're really sorry but we've got a problem at the moment in the Ramsgate area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.


Please revisit this page for further updates.

Ongoing
Tue 28/07/2015 at 07:05 BT Inifnity problem in the Colindale area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 20/07/2015 06:40

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Colindale area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 28/07/2015 at 02:30 BT Infinity problem in the Northolt area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

Impacting service since 21/07/2015 08:30

Update 1: The issue remains ongoing however, full focus remains on restoration.

Were really sorry but we've got a problem at the moment in the Northolt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Tue 28/07/2015 at 02:31 BT Infinity problem in the Ortons area Dialling codes affected: 01733

Dialling codes affected: 01733

Impacting service since 21/07/2015 09:26

We're really sorry but we've got a problem at the moment in the Ortons area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:40
Tue 28/07/2015 at 06:20 BT Infinity problem in the Woking area Dialling codes affected: 01483

Dialling codes affected: 01483

Impacting service since 28/07/2015 03:32


We're really sorry but we've got a problem at the moment in theWoking area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:45
Wed 29/07/2015 at 12:10 Broadband problem in the Greater London area Dialling codes affected: Multiple

Dialling codes affected: Multiple  

Impacting service since 29/07/2015 11:20

We're really sorry but we've got a problem at the moment in the Greater London area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


00:00
Wed 29/07/2015 at 15:28 BT infinity problem in the Halifax area Dialling codes affected: 01422

Dialling codes affected: 01422

Impacting service since 29/07/2015 15:18

We're really sorry but we've got a problem at the moment in the Halifax area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:18
Wed 29/07/2015 at 16:31 BT Infinity problem in the Bourne End area Dialling codes affected: 01628

Dialling codes affected: 01628

Impacting service since 29/07/2015 16:21

We're really sorry but we've got a problem at the moment in the Bourne End area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:21
Wed 29/07/2015 at 16:34 BT Infinity problem in the Bayston Hill area Dialling codes affected: 01743

Dialling codes affected: 01743

Impacting service since 29/07/2015 16:29

We're really sorry but we've got a problem at the moment in the Bayston Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:29
Wed 29/07/2015 at 19:42 BT Infinity problem in the Battersea area Dialling codes affected: 0203, 0207

Dialling codes affected: 0203, 0207 

Impacting service since 29/07/2015 19:00

We're really sorry but we've got a problem at the moment in the Battersea area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:00
Wed 29/07/2015 at 19:51 Broadband problem in the Nelson area Dialling codes affected: 01443

Dialling codes affected: 01443

Impacting service since 29/07/2015 19:30

We're really sorry but we've got a problem at the moment in the Nelson area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Date & Time Resolved issues 10 Details Time resolved
Tue 28/07/2015 at 10:52 BT Infinity problem in the Ottery St Mary area Dialling codes affected: 01408

Dialling codes affected: 01408

We've fixed the problem in the Ottery St Mary area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 28/07/2015 at 15:18 BT Infinity problem in the Bideford area Dialling codes affected: 01237

Dialling codes affected: 01237

We've fixed the problem in the Bideford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 28/07/2015 at 15:52 BT Broadband problem in the Nuneham area Dialling codes affected: 01865

Dialling codes affected: 01865

We've fixed the problem in the Nuneham area so your broadband should now be working. If it isn't, try restarting your modem or router.


Tue 28/07/2015 at 20:41 BT Infinity problem in the Chichester area Dialling codes affected: 01243

Dialling codes affected: 01243

We've fixed the problem in the Chichester area so your BT Infinity should now be working. If it isn't, try restarting your router.


Tue 28/07/2015 at 22:37 BT Infinity problem in the Benton area Dialling codes affected: 01912,01914,01916

Dialling codes affected: 01912,01914,01916

We've fixed the problem in the Benton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 29/07/2015 at 02:04 BT Infinity problem in the Selby area Dialling codes affected: 01757

Dialling codes affected: 01757

We've fixed the problem in the Selby area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 29/07/2015 at 16:48
Wed 29/07/2015 at 04:04 BT Infinity problem in the York area Dialling codes affected: 01904

Dialling codes affected: 01904

We've fixed the problem in the York area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 29/07/2015 at 05:52
Wed 29/07/2015 at 04:09 BT Broadband problem in the Potters Bar area Dialling codes affected: 01707

Dialling codes affected: 01707

We've fixed the problem in the Potters Bar area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 29/07/2015 at 06:47
Wed 29/07/2015 at 06:11 BT Broadband problem in the Findon area Dialling codes affected: 01903

Dialling codes affected: 01903

We've fixed the problem in the Findon area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 29/07/2015 at 13:49 BT Infinity problem in the Parkstone area Dialling codes affected: 012022

We've fixed the problem in the Parkstone area so your BT Infinity should now be working. If it isn't, try restarting your router.




Wed 29/07/2015 at 23:56

Phone Line

We currently have 4 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Tue 28/07/2015 at 10:48 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Govan - 01412,01413,01414 (estimated clear date 03/08/2015)

Comberton- 012232 (estimated clear date (03/08/2015)

Wood Street- 0207 (estimated clear date (03/08/2015)

Alyth- 01828 (estimated clear date (03/08/2015)
       
Mareham Le Fen- 01507 (estimated clear date (03/08/2015)

Clunn- 01588 (estimated clear date (03/08/2015)

Kenilworth - 01926 (estimated clear date (03/08/2015)

Hatfield Broad Oak- 01279 (estimated clear date (03/08/2015)

Stoke Bishop- 01172 (estimated clear date (03/08/2015)

Clydach- 01792 (estimated clear date (03/08/2015)

Manchester - 0161 (estimated clear date (03/08/2015)

Hackney - 0203,0207,0208 (estimated clear date 31/07/2015)

Dungannon - 02887 (estimated clear date 31/07/2015)

Merton Park - 0203, 0208 (estimated clear date 31/07/2015)

Worcester - 01905 (estimated clear date 31/07/2015)

Welshpool - 01938 (estimated clear date 31/07/2015)

Walcott - 01692 (estimated clear date 31/07/2015)

Puddletown - 01305 (estimated clear date 31/07/2015)

Bembridge - 01983 (estimated clear date 31/07/2015)

Castlewellan - 02843 (estimated clear date 31/07/2015)

Llandovery - 01550 (estimated clear date 31/07/2015)

Twyford - 01189 (estimated clear date 31/07/2015)

Bainbridge - 01969 (estimated clear date 31/07/2015)

Hereford - 01432 (estimated clear date 31/07/2015)

Forkhill - 02830 (estimated clear date 31/07/2015)

Weston Zoyland - 01278 (estimated clear date 31/07/2015)

Dryslwyn - 01558 (estimated clear date 31/07/2015)

Doune - 01786 (estimated clear date 31/07/2015)          

Redhill - 01737 (estimated clear date 31/07/2015)

Newquay - 01637, 01872 (estimated clear date 31/07/2015)

Broomfield - 01245 (estimated clear date 31/07/2015)

Crediton - 01363 (estimated clear date 31/07/2015)

Maiden Newton - 01300 (estimated clear date 30/07/2015)

Please revisit this page for further updates.








Ongoing
Tue 28/07/2015 at 10:05 Telephone problem in the Upper Warlingham area. Dialling codes affected: 01883

Dialling codes affected: 01883

Impacting service since 24/07/2015 07:15

We're really sorry but we've got a problem at the moment in the Upper Warlingham area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

30/07/2015 09:15
Tue 28/07/2015 at 10:33 Telephone problem in the Larne area. Dialling codes affected: 02828

Dialling codes affected: 02828

Impacting service since 24/07/2015 10:00

We're really sorry but we've got a problem at the moment in the Larne area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

30/07/2015 10:00
Tue 28/07/2015 at 12:19 BT Telephone problem in the Woburn Sands area Dialling codes affected: 01908

Dialling codes affected: 01908 

Impacting service since 28/07/2015 12:00

We're really sorry but we've got a problem at the moment in the Woburn Sands area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Please revisit this page for further updates.

30/07/2015 09:00
Date & Time Resolved issues 1 Details Time resolved
Tue 28/07/2015 at 09:58 Telephone problem in the Lowestoft area. Dialling codes affected: 01502

Dialling codes affected: 01502

We've fixed the problem in the Lowestoft area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.


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