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We currently have 1 ongoing issue and 7 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 1 Details Estimated time to resolve
Sun 20/04/2014 at 01:16 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Elmswell - 01359 (estimated clear date 26/04/2014)

Guildford - 01483 (estimated clear date 25/04/2014)

Auchenblae - 0156132 (estimated clear date 24/04/2014)

Pembroke - 01646 (estimated clear date 24/04/2014)

Armoy - 02820 (estimated clear date 24/04/2014)

Rockbourne - 017255 (estimated clear date 24/04/2014)

Lichfield - 01543 (estimated clear date 23/04/2014)

Templecombe - 01963 (estimated clear date 22/04/2014)

Toomebridge - 02879 (estimated clear date 22/04/2014)

Pumpsaint - 01558 (estimated clear date 22/04/2014)

Puttenham - 01483 (estimated clear date 22/04/2014)

Audley - 01782 (estimated clear date 22/04/2014)

Huntingdon - 01480 (estimated clear date 22/04/2014)

Bridge Of  Earn - 01738 (estimated clear date 22/04/2014)

Yelverton - 01822 (estimated clear date 22/04/2014)

Halifax - 01422 (estimated clear date 22/04/2014)

Killearn - 01360 (estimated clear date 22/04/2014)

Woodbridge - 01394 (estimated clear date 22/04/2014)

Messelburgh - 0131 (estimated clear date 22/04/2014)

Wheathill - 01963 (estimated clear date 22/04/2014)

Cross Houses - 01743 (estimated clear date 22/04/2014)

Please revisit this page for further updates.

On-going
Date & Time Resolved issues 7 Details Time resolved
Sat 19/04/2014 at 05:23 BT Broadband problem in the Edinburgh area Dialling codes affected: Multiple

Dialling codes affected: Multiple

Impacting service since 19/04/2014 04:37

We're really sorry but we've got a problem at the moment in the Edinburgh area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

Sat 19/04/2014 at 07:36
Sat 19/04/2014 at 08:43 BT Infinity problem in the Canterbury area Dialling codes affected: 01227

Dialling codes affected: 01227

We've fixed the problem in the Canterbury area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 19/04/2014 at 13:20
Sat 19/04/2014 at 09:56 BT Infinity problem in the Bridgnorth area Dialling codes affected: 01746

Dialling codes affected: 01746

We've fixed the problem in the Bridgnorth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 19/04/2014 at 11:55
Sat 19/04/2014 at 17:35 BT Infinity problem in the Towcester area More details

Dialling codes affected: 013273

Impacting service since 19/04/2014 17:29

Service restored since 19/04/2014 19:03

We've fixed the problem in the Towcester area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 19/04/2014 at 19:03
Sat 19/04/2014 at 19:59 Broadband problem in the North of England More details

Dialling codes affected: 01248, 01254, 01274, 01283, 01286, 01309, 01407, 01422, 01524,01531, 01535, 01597, 0161, 01654, 01690, 01697, 01745, 01766, 01772, 01782, 01829, 01928, 01938, 01939, 01942, 01943, 01952, 01974, 01978, 01989


Impacting service since 19/01/2014 19:40


We've fixed the problem in the North of England area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Sat 19/04/2014 at 21:20
Sat 19/04/2014 at 20:41 BT Infinity problem in the Downland area Affecting dialling code: 01737

Impacting since 19/04/2014 20:40

Dialling codes affected: 01737

We've fixed the problem in the Downland area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Sat 19/04/2014 at 22:09
Sat 19/04/2014 at 21:41 BT Broadband problem in the Loxwood area Affecting dialling code: 01403

Impacting since 19/04/2014 21:40

Dialling codes affected: 01403

We've fixed the problem in the Loxwood area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Sat 19/04/2014 at 23:21

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sun 20/04/2014 at 01:16 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Elmswell - 01359 (estimated clear date 26/04/2014)

Guildford - 01483 (estimated clear date 25/04/2014)

Auchenblae - 0156132 (estimated clear date 24/04/2014)

Pembroke - 01646 (estimated clear date 24/04/2014)

Armoy - 02820 (estimated clear date 24/04/2014)

Rockbourne - 017255 (estimated clear date 24/04/2014)

Lichfield - 01543 (estimated clear date 23/04/2014)

Templecombe - 01963 (estimated clear date 22/04/2014)

Toomebridge - 02879 (estimated clear date 22/04/2014)

Pumpsaint - 01558 (estimated clear date 22/04/2014)

Puttenham - 01483 (estimated clear date 22/04/2014)

Audley - 01782 (estimated clear date 22/04/2014)

Huntingdon - 01480 (estimated clear date 22/04/2014)

Bridge Of  Earn - 01738 (estimated clear date 22/04/2014)

Yelverton - 01822 (estimated clear date 22/04/2014)

Halifax - 01422 (estimated clear date 22/04/2014)

Killearn - 01360 (estimated clear date 22/04/2014)

Woodbridge - 01394 (estimated clear date 22/04/2014)

Messelburgh - 0131 (estimated clear date 22/04/2014)

Wheathill - 01963 (estimated clear date 22/04/2014)

Cross Houses - 01743 (estimated clear date 22/04/2014)

Please revisit this page for further updates.

On-going
Date & Time Resolved issue 1 Details Time resolved
Sun 20/04/2014 at 01:23 Telephony problem in the Loughton area Affecting dialling codes: 0203, 0207 & 0208

Impacting since 20/04/2014 01:05

Dialling codes affected: 0203, 0207 & 0208

We've fixed the problem in the Loughton area. If your broadband was also down and your connection has not come back on, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Sun 20/04/2014 at 02:18

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