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We currently have 9 ongoing issues and 7 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 9 Details Estimated time to resolve
Sun 29/03/2015 at 04:06 BT Infinity problem in the Ealing area Dialling codes affected: 0203 0207

Dialling codes affected: 0203 0207    

Impacting service since 06/03/2015 01:21

Update 4: Temporary service is now being provided by backup until a permenant fix is put in place.

Update 3: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 2: Engineers are still working to resolve this incident.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Ealing area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 29/03/2015 at 04:07 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft. 

Penkridge- 01785 (estimated clear date 01/04/2015)

Market Drayton- 01630 (estimated clear date 01/04/2015)

Llanddarog- 01267 (estimated clear date 01/04/2015)

Millisle- 02891 (estimated clear date 01/04/2015)

Tynygongl - 01248 (estimated clear date 01/04/2015)

Whatton - 01938 (estimated clear date 01/04/2015)

Llanfair Caereinion - 01938 (estimated clear date 01/04/2015)

Finchley - 0203, 0208 (estimated clear date 01/04/2015)

Bythorn - 01832 (estimated clear date 01/04/2015)

St Athan - 01446 (estimated clear date 01/04/2015)

Guilsfield - 01938 (estimated clear date 01/04/2015)

Newton Stewart - 01671 (estimated clear date 01/04/2015)

Pulham Market - 01379 (estimated clear date 01/04/2015)

Cutnall Green - 01299 (estimated clear date 01/04/2015)

Weeley - 01255 (estimated clear date 01/04/2015)

Kilsyth - 01236 (estimated clear date 01/04/2015) 

Bridlington- 01262 (estimated clear date 31/03/2015)   

Brooke- 01508 (estimated clear date 31/03/2015)   

Constantine- 01326 (estimated clear date 31/03/2015)

Gorsley- 01989 (estimated clear date 31/03/2015)

Blairgowrie- 01250 (estimated clear date 31/03/2015)

Walwoth- 0203,0207,0208 (estimated clear date 31/03/2015)

Wormley- 01428 (estimated clear date 31/03/2015)

Corwen- 01490(estimated clear date 31/03/2015)

Kingston Blount- 01844  (estimated clear date 31/03/2015)

Windermere- 01539  (estimated clear date 30/03/2015)

Buckland St Mary- 01460  (estimated clear date 30/03/2015)

Chiddingly - 01825  (estimated clear date 30/03/2015)

Ongoing
Sun 29/03/2015 at 04:05 BT Infinity problem in the Chelmsford area Dialling codes affected: 01245

Dialling codes affected: 01245

Impacting service since 25/03/2015 10:43

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Chelmsford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:10
Sun 29/03/2015 at 04:06 BT Telephone problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Update 1: The issue remains ongoing however, full focus remains on restoration.

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


16:00
Sun 29/03/2015 at 05:26 BT Infinity problem in the Sleaford area Dialling codes affected: 01529

Dialling codes affected: 01529

Impacting service since 28/03/2015 15:40

We're really sorry but we've got a problem at the moment in the Sleaford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:40
Sun 29/03/2015 at 07:22 BT Infinity problem in the Pontefract area Dialling codes affected: 01977

Dialling codes affected: 01977

Impacting service since 29/03/2015 06:00

We're really sorry but we've got a problem at the moment in the Pontefract area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:20
Sun 29/03/2015 at 11:29 BT Infinity problem in the Verwood area Dialling codes affected: 01202

Dialling codes affected: 01202

Impacting service since 29/03/2015 11:24

We're really sorry but we've got a problem at the moment in the Verwood area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:15
Sun 29/03/2015 at 12:06 BT Infinity problem in the Lanark area Dialling codes affected: 01555

Dialling codes affected: 01555

Impacting service since 29/03/2015 12:05

We're really sorry but we've got a problem at the moment in the Lanark area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Sun 29/03/2015 at 13:02 BT Broadband problem in the St Marybourne area Dialling codes affected: 01264

Dialling codes affected: 01264

Impacting service since 29/03/2015 12:53

We're really sorry but we've got a problem at the moment in the St Marybourne area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:25
Date & Time Resolved issues 7 Details Time resolved
Tue 03/03/2015 at 06:30 BT Broadband problem in the Gott area Dialling codes affected: 01595


Dialling codes affected: 01595

Impacting service since 03/03/2015 05:37

We're really sorry but we've got a problem at the moment in the Gott area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Tue 03/03/2015 at 06:49
Sun 29/03/2015 at 05:26 BT Infinity problem in the Swavesey area Dialling codes affected: 01480

Dialling codes affected: 01480

We've fixed the problem in the Swavesey area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sun 29/03/2015 at 05:57
Sat 28/03/2015 at 10:41 BT Broadband problem in the Winster area Dialling codes affected: 01629

Dialling codes affected: 01629

We've fixed the problem in the Winster area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sat 28/03/2015 at 12:09 BT Broadband problem in the Lincoln area Dialling codes affected: 01522

Dialling codes affected: 01522

We've fixed the problem in the Lincoln area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 28/03/2015 at 14:28 BT Infinity problem in the Camborne area Dialling codes affected: 01209

Dialling codes affected: 01209

We've fixed the problem in the Cambourne area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sun 29/03/2015 at 05:26 BT Infinity problem in the Trafford area Dialling codes affected: 0161

Dialling codes affected: 0161

We've fixed the problem in the Trafford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 29/03/2015 at 05:59
Sun 29/03/2015 at 07:52 BT Infinity problem in the Hyde area Dialling codes affected: 0161

Dialling codes affected: 0161

We've fixed the problem in the Hyde area so your broadband should now be working. If it isn't, try restarting your modem or router.


Phone Line

We currently have 3 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Sun 29/03/2015 at 04:07 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft. 

Penkridge- 01785 (estimated clear date 01/04/2015)

Market Drayton- 01630 (estimated clear date 01/04/2015)

Llanddarog- 01267 (estimated clear date 01/04/2015)

Millisle- 02891 (estimated clear date 01/04/2015)

Tynygongl - 01248 (estimated clear date 01/04/2015)

Whatton - 01938 (estimated clear date 01/04/2015)

Llanfair Caereinion - 01938 (estimated clear date 01/04/2015)

Finchley - 0203, 0208 (estimated clear date 01/04/2015)

Bythorn - 01832 (estimated clear date 01/04/2015)

St Athan - 01446 (estimated clear date 01/04/2015)

Guilsfield - 01938 (estimated clear date 01/04/2015)

Newton Stewart - 01671 (estimated clear date 01/04/2015)

Pulham Market - 01379 (estimated clear date 01/04/2015)

Cutnall Green - 01299 (estimated clear date 01/04/2015)

Weeley - 01255 (estimated clear date 01/04/2015)

Kilsyth - 01236 (estimated clear date 01/04/2015) 

Bridlington- 01262 (estimated clear date 31/03/2015)   

Brooke- 01508 (estimated clear date 31/03/2015)   

Constantine- 01326 (estimated clear date 31/03/2015)

Gorsley- 01989 (estimated clear date 31/03/2015)

Blairgowrie- 01250 (estimated clear date 31/03/2015)

Walwoth- 0203,0207,0208 (estimated clear date 31/03/2015)

Wormley- 01428 (estimated clear date 31/03/2015)

Corwen- 01490(estimated clear date 31/03/2015)

Kingston Blount- 01844  (estimated clear date 31/03/2015)

Windermere- 01539  (estimated clear date 30/03/2015)

Buckland St Mary- 01460  (estimated clear date 30/03/2015)

Chiddingly - 01825  (estimated clear date 30/03/2015)

Ongoing
Sun 29/03/2015 at 04:05 BT Telephone problem in the Monmouth area Dialling codes affected: 01600

Dialling codes affected: 01600

Impacting service since 26/03/2015 11:30

We're really sorry but we've got a problem at the moment in the Monmouth area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:50
Sun 29/03/2015 at 11:47 BT Telephone problem in the Bingley area Dialling codes affected: 01274

Dialling codes affected: 01274

Impacting service since 29/03/2015 11:45

We're really sorry but we've got a problem at the moment in the Bingley area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:10
Date & Time Resolved issues 1 Details Time resolved
Sat 28/03/2015 at 13:57 BT Telephone problem in the Bathgate area Dialling codes affected: 01506

Dialling codes affected: 01506

We've fixed the problem in the Bathgate area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.


Sat 28/03/2015 at 14:19

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