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Broadband

We currently have 3 ongoing issues and 4 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Sat 19/04/2014 at 00:01 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Auchenblae - 0156132 (estimated clear date 24/04/2014)

Pembroke - 01646 (estimated clear date 24/04/2014)

Armoy - 02820 (estimated clear date 24/04/2014)

Rockbourne - 017255 (estimated clear date 24/04/2014)

Lichfield - 01543 (estimated clear date 23/04/2014)

Templecombe - 01963 (estimated clear date 22/04/2014)

Toomebridge - 02879 (estimated clear date 22/04/2014)

Pumpsaint - 01558 (estimated clear date 22/04/2014)

Puttenham - 01483 (estimated clear date 22/04/2014)

Audley - 01782 (estimated clear date 22/04/2014)

Huntingdon - 01480 (estimated clear date 22/04/2014)

Bridge Of  Earn - 01738 (estimated clear date 22/04/2014)

Yelverton - 01822 (estimated clear date 22/04/2014)

Halifax - 01422 (estimated clear date 22/04/2014)

Killearn - 01360 (estimated clear date 22/04/2014)

Woodbridge - 01394 (estimated clear date 22/04/2014)

Messelburgh - 0131 (estimated clear date 22/04/2014)

Wheathill - 01963 (estimated clear date 22/04/2014)

Cross Houses - 01743 (estimated clear date 22/04/2014)

Please revisit this page for further updates.

Ongoing
Sat 19/04/2014 at 08:43 BT Infinity problem in the Canterbury area Dialling codes affected: 01227

Dialling codes affected: 01227

Impacting service since 19/04/2014 08:19

We're really sorry but we've got a problem at the moment in the Canterbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:40
Sat 19/04/2014 at 09:56 BT Infinity problem in the Bridgnorth area Dialling codes affected: 01746

Dialling codes affected: 01746

Impacting service since 19/04/2014 09:49

We're really sorry but we've got a problem at the moment in the Bridgnorth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Date & Time Resolved issues 4 Details Time resolved
Fri 18/04/2014 at 12:09 Broadband problem in the Hurstpierpoint area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 18/04/2014 12:08

We've fixed the problem in the Hurstpierpoint area so your broadband should now be working. If it isn't, try restarting your modem or router.

 

Fri 18/04/2014 at 23:33
Fri 18/04/2014 at 12:36 Broadband problem in the St Margarets Hope area Dialling codes affected: 01856

Dialling codes affected: 01856

Impacting service since 18/04/2014 12:21

Service restored since 18/04/2014 13:50

We've fixed the problem in the St Margarets Hope area so your broadband should now be working. If it isn't, try restarting your modem or router

Sat 19/04/2014 at 00:25 BT Infinity problem in the Brighton area More details

Dialling codes affected:  01273

Impacting service since 19/04/2014 00:11

We've fixed the problem in the Brighton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 19/04/2014 at 01:47
Sat 19/04/2014 at 05:23 BT Broadband problem in the Edinburgh area Dialling codes affected: Multiple

Dialling codes affected: Multiple

Impacting service since 19/04/2014 04:37

We're really sorry but we've got a problem at the moment in the Edinburgh area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

Sat 19/04/2014 at 07:36

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sat 19/04/2014 at 00:01 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Auchenblae - 0156132 (estimated clear date 24/04/2014)

Pembroke - 01646 (estimated clear date 24/04/2014)

Armoy - 02820 (estimated clear date 24/04/2014)

Rockbourne - 017255 (estimated clear date 24/04/2014)

Lichfield - 01543 (estimated clear date 23/04/2014)

Templecombe - 01963 (estimated clear date 22/04/2014)

Toomebridge - 02879 (estimated clear date 22/04/2014)

Pumpsaint - 01558 (estimated clear date 22/04/2014)

Puttenham - 01483 (estimated clear date 22/04/2014)

Audley - 01782 (estimated clear date 22/04/2014)

Huntingdon - 01480 (estimated clear date 22/04/2014)

Bridge Of  Earn - 01738 (estimated clear date 22/04/2014)

Yelverton - 01822 (estimated clear date 22/04/2014)

Halifax - 01422 (estimated clear date 22/04/2014)

Killearn - 01360 (estimated clear date 22/04/2014)

Woodbridge - 01394 (estimated clear date 22/04/2014)

Messelburgh - 0131 (estimated clear date 22/04/2014)

Wheathill - 01963 (estimated clear date 22/04/2014)

Cross Houses - 01743 (estimated clear date 22/04/2014)

Please revisit this page for further updates.

Ongoing
Date & Time Resolved issue 1 Details Time resolved
Sat 19/04/2014 at 02:15 Telephone problem in the Cowes area Dialling codes affected: 01983

Dialling codes affected: 01983

Impacting service since 19/04/2014 01:33

We've fixed the problem in the Cowes area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Sat 19/04/2014 at 02:30

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