BT Business home
Business

Broadband

We currently have 10 ongoing issues and 12 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 10 Details Estimated time to resolve
Mon 17/11/2014 at 17:09 BT Infinity and BT Broadband problem in the Fareham area Dialling codes affected: 01329

Dialling codes affected: 01329

Impacting service since 17/11/2014

We're really sorry but we've got a problem at the moment in the Fareham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/11/2014 12:00
Tue 18/11/2014 at 18:46 BT Infinity problem in the Chester South area Dialling codes affected: 01244

Dialling codes affected: 01244

Impacting service since 18/11/2014 17:55

We're really sorry but we've got a problem at the moment in the Chester South area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/11/2014 09:00
Thu 20/11/2014 at 13:41 Broadband and Telephone problem in the Crayford area Dialling codes affected: 01322

Dialling codes affected: 01322

Impacting service since 20/11/2014 13:37

We're really sorry but we've got a problem at the moment in the Crayford area, which means that some of our customers will be having trouble with their telephone line and getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

27/11/2014 18:00
Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Somersham - 01487 (estimated clear 27/11/2014)

Bath Kingsmead - 01225 (estimated clear 27/11/2014)

Larbert - 01324 (estimated clear 27/11/2014)

Llanbedrog - 01758 (estimated clear 27/11/2014)

Painswick - 01452 (estimated clear 27/11/2014)

Greenwich - 0203, 0207, 0209 (estimated clear 27/11/2014)

Hillsborough - 02892 (estimated clear 27/11/2014)

Bowes Park - 0203, 0207, 0208 (estimated clear 26/11/2014)

Constantine - 01326 (estimated clear 26/11/2014)

Bodorgan - 01407 (estimated clear date 26/11/2014)

Dymchurch - 01303 (estimated clear date 26/11/2014)

Wheathampstead - 01582  (estimated clear date 26/11/2014)

Ballycastle - 02820  (estimated clear date 26/11/2014)

Swindon - 01796  (estimated clear date 26/11/2014)

Garelochhead - 01436 (estimated clear date 26/11/2014)

Wootton - 01469 (estimated clear date 26/11/2014)

Aspatria - 01697 (estimated clear date 26/11/2014)

Ruabon - 01978 (estimated clear date 26/11/2014)

North Tawton - 01837 (estimated clear date 26/11/2014)

Cheltenham - 01242 (estimated clear date 26/11/2014)

Westbourne - 01202 (estimated clear date 25/11/2014)

Kesgrave - 01473 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

The Lizard - 01326 (estimated clear date 25/11/2014)

Nebo - 01974 (estimated clear date 25/11/2014)

Tempo - 02889 (estimated clear date 25/11/2014)

Kingsclere - 01635 (estimated clear date 25/11/2014)

Child Okeford - 01258 (estimated clear date 25/11/2014)

Lowestoft - 01502 (estimated clear date 25/11/2014)

Limpley Stoke - 01225 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

Hanley Swan - 01684 (estimated clear date 25/11/2014)

Wimbledon - 0203, 0208 (estimated clear date 25/11/2014)

Millom - 01229 (estimated clear date 25/11/2014)

Poyntzpass - 02838 (estimated clear date 24/11/2014)

Heacham - 01485 (estimated clear date 24/11/2014)

Kelsall - 01829 (estimated clear date 24/11/2014)

Crosthwaite - 01539 (estimated clear date 24/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Ongoing
Sat 22/11/2014 at 21:20 BT Infinity problem in the Swindon area Dialling codes affected : 01793

Dialling codes affected: 01793

Impacting service since 21/11/2014 21:35

We're really sorry but we've got a problem at the moment in the Swindon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/11/2014 09:00
Mon 24/11/2014 at 08:47 Broadband problem in the Scarisbrick area Dialling codes affected: 01704

Dialling codes affected: 01704

Impacting service since 24/11/2014 08:43

We're really sorry but we've got a problem at the moment in the Scarisbrick area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.



25/11/2014 09:00
Mon 24/11/2014 at 17:08 BT Infinity problem in the Langley Mill area Dialling codes affected: 01773

Dialling codes affected: 01773

Impacting service since 24/11/2014 16:46

We're really sorry but we've got a problem at the moment in the Langlay Mill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/11/2014 09:00
Mon 24/11/2014 at 18:30 BT Infinity problem in the Weymouth area Dialling codes affected: 01305

Dialling codes affected: 01305

Impacting service since 24/11/2014 18:22

We're really sorry but we've got a problem at the moment in the Weymouth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/11/2014 09:00
Mon 24/11/2014 at 20:10 BT Infinity problem in the Hamilton area Impacting service since 24/11/2014 20:03

Dialling codes affected: 01698

Impacting service since 24/11/2014 20:03

We're really sorry but we've got a problem at the moment in the Hamilton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/11/2014 12:00
Mon 24/11/2014 at 21:55 BT Infinity problem in the Lostwithiel area Dialling codes affected: 01208

Dialling codes affected: 01208

Impacting service since 24/11/2014 20:26

We're really sorry but we've got a problem at the moment in the Lostwithiel area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

25/11/2014 09:45
Date & Time Resolved issues 12 Details Time resolved
Fri 14/11/2014 at 08:36 Broadband problem in Malvern area Dialling codes affected: 01684

Dialling codes affected: 01684

We've fixed the problem in the Malvern area so your broadband should now be working. If it isn't, try restarting your modem or router.


Mon 24/11/2014 at 09:56
Thu 20/11/2014 at 21:29 Yahoo Mail issues Yahoo Mail issues

We have now resolved the issues causing some BT Yahoo customers to experience latency issues when attempting log in to their account and also intermittent issues when attempting to send or receive mail from their accounts. We apologise for any inconvenience caused.

Mon 24/11/2014 at 21:44
Sat 22/11/2014 at 19:18 Issue preventing Parental controls being managed via BT.com. More details

We have now resolved the intermittent issue which was preventing customers from managing their Parental Control settings via BT.com and we apologise for any inconvenience caused.

Mon 24/11/2014 at 21:43
Sun 23/11/2014 at 05:18 BT Infinity problem in the Belfast area Dialling codes affected: 02890, 02895

Dialling codes affected: 02890, 02895

We've fixed the problem in the Belfast area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 24/11/2014 at 18:35
Sun 23/11/2014 at 08:34 BT Broadband problem in the Woburn Sands area Dialling codes affected: 01908

Dialling codes affected: 01908

We've fixed the problem in the Woburn Sands area so your broadband should now be working. If it isn't, try restarting your modem or router.


Mon 24/11/2014 at 14:50
Sun 23/11/2014 at 09:29 BT Infinity problem in the Lostwithiel area Dialling codes affected: 01208

Dialling codes affected: 01208

We've fixed the problem in the Lostwithiel area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 23/11/2014 at 14:29
Sun 23/11/2014 at 22:21 BT Infinity problem in the Weymouth area Dialling codes affected: 01305

Dialling codes affected: 01305

We've fixed the problem in the Weymouth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 24/11/2014 at 00:21
Mon 24/11/2014 at 01:59 BT Infinity problem in the Alsager area DIalling codes affected: 01270

Dialling codes affected: 01270

We've fixed the problem in the Alsager area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 24/11/2014 at 02:47
Mon 24/11/2014 at 02:35 BT Infinity problem in the Penzance area Dialling codes affected: 01736

Dialling codes affected: 01736 

We've fixed the problem in the Penzance area so your broadband should now be working. If it isn't, try restarting your modem or router.

 

Mon 24/11/2014 at 13:45
Mon 24/11/2014 at 05:57 BT Infinity problem in the Worthing area Dialling codeas affected: 01903

Dialling codes affected: 01903

We've fixed the problem in the Worthing area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 24/11/2014 at 13:45
Mon 24/11/2014 at 11:46 BT Infinity problem in the Great Missenden area Dialling codes affected: 01494

Dialling codes affected: 01494

We've fixed the problem in the Great Missenden area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 24/11/2014 at 19:26
Mon 24/11/2014 at 18:06 BT Infinity problem in the Lowestoft area Dialling codes affected: 01502

Dialling codes affected: 01502

We've fixed the problem in the Lowestoft area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 24/11/2014 at 21:23

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Thu 20/11/2014 at 13:41 Broadband and Telephone problem in the Crayford area Dialling codes affected: 01322

Dialling codes affected: 01322

Impacting service since 20/11/2014 13:37

We're really sorry but we've got a problem at the moment in the Crayford area, which means that some of our customers will be having trouble with their telephone line and getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

27/11/2014 18:00
Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Somersham - 01487 (estimated clear 27/11/2014)

Bath Kingsmead - 01225 (estimated clear 27/11/2014)

Larbert - 01324 (estimated clear 27/11/2014)

Llanbedrog - 01758 (estimated clear 27/11/2014)

Painswick - 01452 (estimated clear 27/11/2014)

Greenwich - 0203, 0207, 0209 (estimated clear 27/11/2014)

Hillsborough - 02892 (estimated clear 27/11/2014)

Bowes Park - 0203, 0207, 0208 (estimated clear 26/11/2014)

Constantine - 01326 (estimated clear 26/11/2014)

Bodorgan - 01407 (estimated clear date 26/11/2014)

Dymchurch - 01303 (estimated clear date 26/11/2014)

Wheathampstead - 01582  (estimated clear date 26/11/2014)

Ballycastle - 02820  (estimated clear date 26/11/2014)

Swindon - 01796  (estimated clear date 26/11/2014)

Garelochhead - 01436 (estimated clear date 26/11/2014)

Wootton - 01469 (estimated clear date 26/11/2014)

Aspatria - 01697 (estimated clear date 26/11/2014)

Ruabon - 01978 (estimated clear date 26/11/2014)

North Tawton - 01837 (estimated clear date 26/11/2014)

Cheltenham - 01242 (estimated clear date 26/11/2014)

Westbourne - 01202 (estimated clear date 25/11/2014)

Kesgrave - 01473 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

The Lizard - 01326 (estimated clear date 25/11/2014)

Nebo - 01974 (estimated clear date 25/11/2014)

Tempo - 02889 (estimated clear date 25/11/2014)

Kingsclere - 01635 (estimated clear date 25/11/2014)

Child Okeford - 01258 (estimated clear date 25/11/2014)

Lowestoft - 01502 (estimated clear date 25/11/2014)

Limpley Stoke - 01225 (estimated clear date 25/11/2014)

Windermere - 01539 (estimated clear date 25/11/2014)

Hanley Swan - 01684 (estimated clear date 25/11/2014)

Wimbledon - 0203, 0208 (estimated clear date 25/11/2014)

Millom - 01229 (estimated clear date 25/11/2014)

Poyntzpass - 02838 (estimated clear date 24/11/2014)

Heacham - 01485 (estimated clear date 24/11/2014)

Kelsall - 01829 (estimated clear date 24/11/2014)

Crosthwaite - 01539 (estimated clear date 24/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Ongoing

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...

There may be a quicker way...

Online tools

Follow the same steps online as our call centre agents:

Chat with us online

It's often quicker. We can even fix problems on your PC while you watch.
Start an instant chat session:

For an email problem, start an instant online chat session now
It's often quicker and we can even take control of your computer to sort out your problem while you watch.

Please wait...