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We currently have 4 ongoing issues and 5 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Thu 25/08/2016 at 00:11 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Shiskine - 01770 (estimated clear date 29/08/2016)

Wilsted - 01234 (estimated clear date 29/08/2016)

Bishopston - 01792 (estimated clear date 29/08/2016)

Keighley - 01535 (estimated clear date 29/08/2016)

Churnetside - 01538 (estimated clear date 29/08/2016)

Ponteland - 01661 (estimated clear date 29/08/2016)

Ballyclare - 02893 (estimated clear date 29/08/2016)

Kincardine - 01259 (estimated clear date 29/08/2016)

Wybunbury - 01270 (estimated clear date 29/08/2016)

Ffestiniog - 01766 (estimated clear date 29/08/2016)

Bowman - 01157, 01158, 01159 (estimated clear date 29/08/2016)

Katesbridge - 02840 (estimated clear date 29/08/2016)

South Shields - 0191 (estimated clear date 26/08/2016)

Wrexham - 01978 (estimated clear date 26/08/2016)

Bradford On Avon - (estimated clear date 26/08/2016)

Vauxhall - 0203, 0207, 0208 (estimated clear date 26/08/2016)

Moreton In More - 01608 (estimated clear date 26/08/2016)

Stenalees - 01726 (estimated clear date 26/08/2016)

Guildford - 01233, 01483 (estimated clear date 26/08/2016)

Tregaron - 01974 (estimated clear date 26/08/2016)

Adbaston - 01785 (estimated clear date 26/08/2016)


Please revisit this page for further updates.


Ongoing
Thu 25/08/2016 at 09:57 BT Infinity problem in the Barnsley area. Dialling codes affected: 01226

Dialling codes affected: 01226

Impacting service since 22/08/2016 20:08

Update 1. Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Barnsley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Thu 25/08/2016 at 15:43 BT Infinity problem in the Seend area. Dialling codes affected: 01380

Dialling codes affected: 01380

Impacting service since 24/08/2016 15:09

We're really sorry but we've got a problem at the moment in the Seend area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Thu 25/08/2016 at 17:50 Broadband problem in the South Kensington area. Dialling codes affected: 0207

Dialling codes affected: 0207

Impacting service since 24/08/2016 17:30

We're really sorry but we've got a problem at the moment in the South Kensington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:00
Date & Time Resolved issues 5 Details Time resolved
Wed 24/08/2016 at 13:46 BT Infinity problem in the Whalley area Dialling codes affected: 01200

Dialling codes affected: 01200

We've fixed the problem in the Whalley area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 24/08/2016 at 07:48
Wed 24/08/2016 at 19:43 Broadband problem in the Meikleour area Dialling codes affected: 01250

Dialling codes affected: 01250

We've fixed the problem in the Meikleour area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 24/08/2016 at 08:59
Wed 24/08/2016 at 10:08 BT Infinity problem in the Nine Elms area. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

We've fixed the problem in the Nine Elms area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Wed 24/08/2016 at 08:02
Wed 24/08/2016 at 12:55 Broadband problem in Multiple area's of Scotland. Dialling codes affected: 01250

Dialling codes affected: 01250

We've fixed the problem in Multiple area's of Scotland so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 24/08/2016 at 16:52
Wed 24/08/2016 at 14:48 BT Infinity and Broadband problem in the Henfield area. Dialling codes affected: 01273

Dialling codes affected: 01273

We've fixed the problem in the Henfield area so your BT Infinity or Broadband should now be working. If it isn't, try restarting your router.

Wed 24/08/2016 at 14:54

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Thu 25/08/2016 at 00:11 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Shiskine - 01770 (estimated clear date 29/08/2016)

Wilsted - 01234 (estimated clear date 29/08/2016)

Bishopston - 01792 (estimated clear date 29/08/2016)

Keighley - 01535 (estimated clear date 29/08/2016)

Churnetside - 01538 (estimated clear date 29/08/2016)

Ponteland - 01661 (estimated clear date 29/08/2016)

Ballyclare - 02893 (estimated clear date 29/08/2016)

Kincardine - 01259 (estimated clear date 29/08/2016)

Wybunbury - 01270 (estimated clear date 29/08/2016)

Ffestiniog - 01766 (estimated clear date 29/08/2016)

Bowman - 01157, 01158, 01159 (estimated clear date 29/08/2016)

Katesbridge - 02840 (estimated clear date 29/08/2016)

South Shields - 0191 (estimated clear date 26/08/2016)

Wrexham - 01978 (estimated clear date 26/08/2016)

Bradford On Avon - (estimated clear date 26/08/2016)

Vauxhall - 0203, 0207, 0208 (estimated clear date 26/08/2016)

Moreton In More - 01608 (estimated clear date 26/08/2016)

Stenalees - 01726 (estimated clear date 26/08/2016)

Guildford - 01233, 01483 (estimated clear date 26/08/2016)

Tregaron - 01974 (estimated clear date 26/08/2016)

Adbaston - 01785 (estimated clear date 26/08/2016)


Please revisit this page for further updates.


Ongoing
Date & Time Resolved issue 1 Details Time resolved
Wed 24/08/2016 at 14:05 Telephone problem in the Crickhowell area. Dialling codes affected: 01873

Dialling codes affected: 01873

We've fixed the problem in the Crickhowell area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Wed 24/08/2016 at 18:39

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