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Broadband

We currently have 4 ongoing issues and 7 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Sat 25/06/2016 at 00:00 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:            

Canewdon - 01702 (estimated clear date 29/06/2016)

Bakewell - 01629 (estimated clear date 29/06/2016)

Houghton Regis - 01582 (estimated clear date 29/06/2016)

Swansea - 01792 (estimated clear date 29/06/2016)

Mellis - 0137978 (estimated clear date 29/06/2016)

Handcross - 01444 (estimated clear date 29/06/2016)

Crediton - 01363 (estimated clear date 29/06/2016)

Goudhurst - 01580 (estimated clear date 29/06/2016)

Hampton-In-Arden - 0167544 (estimated clear date 29/06/2016)

Sandal - 01924 (estimated clear date 29/06/2016)

Ayr - 01292 (estimated clear date 29/06/2016)

Docking - 01485 (estimated clear date 29/06/2016)

Pencader - 01559 (estimated clear date 28/06/2016)

Laurencekirk - 01561 (estimated clear date 28/06/2016)

Tibthorpe - 01377 (estimated clear date 28/06/2016)

Morecambe - 01524 (estimated clear date 28/06/2016)

Nantyderry - 01873 (estimated clear date 28/06/2016)

Ringwood - 01425 (estimated clear date 28/06/2016)

Cookstown - 02886 (estimated clear date 28/06/2016)

Latchingdon - 01621 (estimated clear date 28/06/2016)

Seagry - 01249 (estimated clear date 28/06/2016)

Sidlesham - 01243 (estimated clear date 27/06/2016)

Malvern - 01684 (estimated clear date 27/06/2016)

Hillsborough - 02892 (estimated clear date 27/06/2016)

Tivetshall - 01379 (estimated clear date 27/06/2016)

Bishops Cleeve - 01242 (estimated clear date 27/06/2016)

Please revisit this page for further updates.

Ongoing
Sat 25/06/2016 at 00:06 BT Infinity problem in the Frinton on Sea area Dialling codes affected: 01255

Dialling codes affected: 01255

Impacting service since 23/06/2016 04:05

We're really sorry but we've got a problem at the moment in the Frinton on Sea area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:27
Sat 25/06/2016 at 00:06 BT Infinity problem in the Hailsham area Dialling codes affected: 01323

Dialling codes affected: 01323

Impacting service since 24/06/2016 11:21

We're really sorry but we've got a problem at the moment in the Hailsham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:40
Sat 25/06/2016 at 00:05 BT Broabdand problem in the Keighley area Dialling codes affected: 01535

Dialling codes affected: 01535

Impacting service since 24/06/2016 13:31

We're really sorry but we've got a problem at the moment in the Keighley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:40
Date & Time Resolved issues 7 Details Time resolved
Sat 25/06/2016 at 00:06 BT Infinity problem in the Nine Elms area Dialling codes affected: 0203, 0207

Dialling codes affected: 0203, 0207 

We've fixed the problem in the Nine Elms area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/06/2016 at 00:06 BT Infinity problem in the Poplar area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 23/06/2016 15:25

We've fixed the problem in the Poplar area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 25/06/2016 at 01:47
Sat 25/06/2016 at 00:05 BT Infinity problem in the Salisbuy area More details

Dialling codes affected: 01722

Impacting service since 24/06/2016 15:21

We've fixed the problem in the Salisbuy area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/06/2016 at 00:30
Fri 24/06/2016 at 15:56 BT Infinity problem in the Stirling area More details

Dialling codes affected: 01786

We've fixed the problem in the Stirling area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/06/2016 at 01:48 BT Broadband problem in the Gainsborough Trinity area Dialling codes affected: 01427

Dialling codes affected: 01427

Impacting service since 25/06/2016 01:20

We've fixed the problem in the Gainsborough Trinity area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 25/06/2016 at 02:52
Sat 25/06/2016 at 00:01 BT Infinity problem in the Gainsborough area Dialling codes affected: 01427

Dialling codes affected: 01427

Impacting service since 24/06/2016 19:50

We've fixed the problem in the Gainsborough area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 25/06/2016 at 03:46
Sat 25/06/2016 at 11:10 BT Infnity problem in the Rayleigh area Dialling codes affected: 01268

Dialling codes affected: 01268

Impacting service since 25/06/2016 10:50

We've fixed the problem in the Rayleigh area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 25/06/2016 at 13:42

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Sat 25/06/2016 at 00:00 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:            

Canewdon - 01702 (estimated clear date 29/06/2016)

Bakewell - 01629 (estimated clear date 29/06/2016)

Houghton Regis - 01582 (estimated clear date 29/06/2016)

Swansea - 01792 (estimated clear date 29/06/2016)

Mellis - 0137978 (estimated clear date 29/06/2016)

Handcross - 01444 (estimated clear date 29/06/2016)

Crediton - 01363 (estimated clear date 29/06/2016)

Goudhurst - 01580 (estimated clear date 29/06/2016)

Hampton-In-Arden - 0167544 (estimated clear date 29/06/2016)

Sandal - 01924 (estimated clear date 29/06/2016)

Ayr - 01292 (estimated clear date 29/06/2016)

Docking - 01485 (estimated clear date 29/06/2016)

Pencader - 01559 (estimated clear date 28/06/2016)

Laurencekirk - 01561 (estimated clear date 28/06/2016)

Tibthorpe - 01377 (estimated clear date 28/06/2016)

Morecambe - 01524 (estimated clear date 28/06/2016)

Nantyderry - 01873 (estimated clear date 28/06/2016)

Ringwood - 01425 (estimated clear date 28/06/2016)

Cookstown - 02886 (estimated clear date 28/06/2016)

Latchingdon - 01621 (estimated clear date 28/06/2016)

Seagry - 01249 (estimated clear date 28/06/2016)

Sidlesham - 01243 (estimated clear date 27/06/2016)

Malvern - 01684 (estimated clear date 27/06/2016)

Hillsborough - 02892 (estimated clear date 27/06/2016)

Tivetshall - 01379 (estimated clear date 27/06/2016)

Bishops Cleeve - 01242 (estimated clear date 27/06/2016)

Please revisit this page for further updates.

Ongoing
Sat 25/06/2016 at 00:07 Telephone problem in the Gants Hill area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 23/06/2016 13:36

We're really sorry but we've got a problem at the moment in the Gants Hill area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

02/07/2016 10:00

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