BT Business home
Business

Broadband

We currently have 9 ongoing issues and 14 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 9 Details Estimated time to resolve
Thu 11/02/2016 at 00:12 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Bude- 01288 (estimated clear date 16/02/2016)

Bothwell- 01698 (estimated clear date 16/02/2016)

Dromara- 02897 (estimated clear date 16/02/2016)

Street- 01458 (estimated clear date 16/02/2016)

Lisburn- 02890 (estimated clear date 16/02/2016)

Carrickmore- 02880 (estimated clear date 16/02/2016) 

Pontybodkin- 01352 (estimated clear date 16/02/2016)

Oswestry- 01395 (estimated clear date 16/02/2016)

Whitby- 01947 (estimated clear date 16/02/2016)

Swatragh- 02879 (estimated clear date 16/02/2016)

Kilmarnock- 01563 (estimated clear date 16/02/2016)

Dedham- 01206 (estimated clear date 16/02/2016)

Feeny- 028777 (estimated clear date 16/02/2016)

Albury - 01279 (estimated clear date 15/02/2016)

Halifax - 01422 (estimated clear date 15/02/2016)

Llansannan - 01745 (estimated clear date 15/02/2016)

Milland - 01428 (estimated clear date 15/02/2016)

Newtownstewart - 02881 (estimated clear date 15/02/2016)

Randalstown - 02894 (estimated clear date 15/02/2016)

Beauly - 01463 (estimated clear date 15/02/2016)

Ballygowan - 02897 (estimated clear date 15/02/2016)

Penshurst - 01892 (estimated clear date 15/02/2016)

Stonham - 01449 (estimated clear date 15/02/2016)

Swansea Tower - 01792 (estimated clear date 15/02/2016)

Ardglass - 02844 (estimated clear date 12/02/2016)

Bramhall- 02388 (estimated clear date 12/02/2016)

Richhill - 02838 (estimated clear date 12/02/2016)

Leominster - 01568 (estimated clear date 12/02/2016)

Hinckley - 01455 (estimated clear date 12/02/2016)

Strangford - 02844 (estimated clear date 12/02/2016)

Nefyn - 01758 (estimated clear date 12/02/2016)

Llanboidy - 01994 (estimated clear date 12/02/2016)

Llangadog - 01550 (estimated clear date 12/02/2016)

Carstairs- 01555 (estimated clear date 12/02/2016)

Penhow - 01633 (estimated clear date 12/02/2016)

Shoreham - 01273 (estimated clear date 12/02/2016)

Hillsborough - 02892 (estimated clear date 12/02/2016)

Tarbolton - 01292 (estimated clear date 12/02/2016)

Cloughmills - 02827 (estimated clear date 12/02/2016)

Horam Road - 01435 (estimated clear date 12/02/2016)

Oswestry - 01691 (estimated clear date 12/02/2016)

Castlederg - 02881 (estimated clear date 12/02/2016)

Fortrose - 01381 (estimated clear date 12/02/2016)

Clerkenwell - 0203, 0207 (estimated clear date 12/02/2016)

Solihull - 0121, 01564 (estimated clear date 12/02/2016)

Evesham - 01386 (estimated clear date 12/02/2016)

Bishopston - 01792 (estimated clear date 12/02/2016)

Stelling Minnis - 01227 (estimated clear date 11/02/2016)

Falkland - 01337 (estimated clear date 10/02/2016)

Aghadowey - 02870 (estimated clear date 10/02/2016)

Shoreditch - 0203, 0207 (estimated clear date 10/02/2016)

Felsted - 01371 (estimated clear date 10/02/2016)

Lochwinnoch - 01505 (estimated clear date 10/02/2016)

Snaiton- 01723 (estimated clear date 10/02/2016)

Newent- 01531 (estimated clear date 10/02/2016)

Lydbrook - 01594 (estimated clear date 10/02/2016)

Hyde - 01612 (estimated clear date 10/02/2016)

New Ollerton - 01623 (estimated clear date 10/02/2016)

Bishopsworth - 01172 (estimated clear date 10/02/2016)

Garboldisham - 01953 (estimated clear date 10/02/2016)

Streatham- 0203,0207,0208 (estimated clear date 10/02/2016)

Please revisit this page for further updates.



Ongoing
Thu 11/02/2016 at 00:13 BT Infinity problem in the Wadsley Bridge area Dialling codes affected: 01142,01143,01144

Dialling codes affected: 01142,01143,01144

Impacting service since 09/01/2016 21:59

Update 3: Temporary service has now been supplied however, there may be some intermittent outages while residual work remains ongoing.

Update 2: Additional support has been requested by the engineer due to the complexity of the fault.

Update 1: Third party damage has resulted in this loss of service to some of our customers. Our engineers are currently on site to repair the destruction caused.

We're really sorry but we've got a problem at the moment in the Wadsley Bridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 11/02/2016 at 00:13 BT Infinity problem in the Highwoods area Dialling codes affected: 01206

Dialling codes affected: 01206

Impacting service since 25/01/2016 11:55

Update 2:  Temporary service has now been supplied however, there may be some intermittent outages while residual work remains ongoing.

Update 1: An engineer is currently being sent to site to continue investigations.

We're really sorry but we've got a problem at the moment in the Highwoods area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 11/02/2016 at 00:13 Broadband problem in the Luppitt area. Dialling codes affected: 01404

Dialling codes affected: 01404

Impacting service since 27/01/2016 16:15

Update 2: Due to the complexity of this incident, a specialist work is required and this is delaying the resolution of the fault.

Update 1: Engineers are still working to resolve this incident.

We're really sorry but we've got a problem at the moment in the
Luppitt area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 11/02/2016 at 00:12 BT Infinity problem in the Norbury area. Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

Impacting service since 04/02/2016 09:22

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Norbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 11/02/2016 at 08:13 BT Infinity problem in the North Petherwin area. Dialling codes affected: 01566

Dialling codes affected: 01566

Impacting service since 08/02/2016 07:57

We're really sorry but we've got a problem at the moment in the North Petherwin area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 11/02/2016 at 13:55 BT Infinity problem in the Stockport area. Dialling codes affected: 0161

Dialling codes affected: 0161

Impacting service since 10/02/2016 13:55

We're really sorry but we've got a problem at the moment in the Stockport area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:41
Thu 11/02/2016 at 10:38 BT Infinity problem in the Ross-On-Wye area Dialling codes affected: 01989

Dialling codes affected: 01989

Impacting service since 11/02/2016 10:13

We're really sorry but we've got a problem at the moment in the Ross-On-Wye area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:00
Thu 11/02/2016 at 10:58 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01277

Dialling codes affected: 01277

Impacting service since 11/02/2016 10:40

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:50
Date & Time Resolved issues 14 Details Time resolved
Thu 11/02/2016 at 09:39 BT Infinity problem in the Burton On Trent area. Dialling codes affected: 01283

Dialling codes affected: 01283

We've fixed the problem in the Burton on Trent area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 11/02/2016 at 06:13
Wed 10/02/2016 at 15:49 BT Infinity problem in the Coleraine area. Dialling codes affected: 02870

Dialling codes affected: 02870

We've fixed the problem in the Coleraine area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 10/02/2016 at 21:57
Wed 10/02/2016 at 19:31 BT Infinity problem in the Maldon area. Dialling codes affected: 01621

Dialling codes affected: 01621

We've fixed the problem in the Maldon area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 10/02/2016 at 21:56
Thu 11/02/2016 at 21:23 BT Broadband problem in the Florencecourt area Dialling codes affected: 02866

Dialling codes affected: 02866

We've fixed the problem in the Flourencecourt area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 11/02/2016 at 03:16
Thu 11/02/2016 at 23:01 BT Infinity problem in the Wrexham area Dialling codes affected: 01978

Dialling codes affected: 01978

We've fixed the problem in the Wrexham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 11/02/2016 at 04:28 BT Broadband problem in the Malvern area Dialling codes affected: 01684

Dialling codes affected: 01684

We've fixed the problem in the Malvern area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 11/02/2016 at 05:09
Thu 11/02/2016 at 07:21 BT Infinity problem in the Tottenham area Dialling codes affected: 01283, 0203, 0207, 0208

Dialling codes affected: 01283, 0203, 0207, 0208  

We've fixed the problem in the Tottenham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 11/02/2016 at 07:38 BT Broadband problem in the Malvern area Dialling codes affected: 01684

Dialling codes affected: 01684

We've fixed the problem in the Malvern area so your broadband should now be working. If it isn't, try restarting your modem or router

Thu 11/02/2016 at 08:31 BT Infinity problem in the Paignton area Dialling codes affected: 01803

Dialling codes affected: 01803

We've fixed the problem in the Paignton area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 11/02/2016 at 08:46 BT Infinity problem in the Wickham area Dialling codes affected: 01329

Dialling codes affected: 01329


We've fixed the problem in the Wickham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 11/02/2016 at 08:49 BT Infinity problem in the Kilkeel area Dialling codes affected: 02841

Dialling codes affected: 02841

We've fixed the problem in the Kilkeel area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 11/02/2016 at 10:43 BT Infinity problem in the Llangarron area Dialling codes affected: 01989

Dialling codes affected: 01989

We've fixed the problem in the Llangarron area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 11/02/2016 at 12:43 BT Infinity problem in the Kilkeel area Dialling codes affected: 02841

Dialling codes affected: 02841

We've fixed the problem in the Kilkeel area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 11/02/2016 at 13:41 BT Infinity problem in the Stafford area Dialling codes affected: 01785

Dialling codes affected: 01785

We've fixed the problem in the Stafford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Phone Line

We currently have 5 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Thu 11/02/2016 at 00:12 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:    

Bude- 01288 (estimated clear date 16/02/2016)

Bothwell- 01698 (estimated clear date 16/02/2016)

Dromara- 02897 (estimated clear date 16/02/2016)

Street- 01458 (estimated clear date 16/02/2016)

Lisburn- 02890 (estimated clear date 16/02/2016)

Carrickmore- 02880 (estimated clear date 16/02/2016) 

Pontybodkin- 01352 (estimated clear date 16/02/2016)

Oswestry- 01395 (estimated clear date 16/02/2016)

Whitby- 01947 (estimated clear date 16/02/2016)

Swatragh- 02879 (estimated clear date 16/02/2016)

Kilmarnock- 01563 (estimated clear date 16/02/2016)

Dedham- 01206 (estimated clear date 16/02/2016)

Feeny- 028777 (estimated clear date 16/02/2016)

Albury - 01279 (estimated clear date 15/02/2016)

Halifax - 01422 (estimated clear date 15/02/2016)

Llansannan - 01745 (estimated clear date 15/02/2016)

Milland - 01428 (estimated clear date 15/02/2016)

Newtownstewart - 02881 (estimated clear date 15/02/2016)

Randalstown - 02894 (estimated clear date 15/02/2016)

Beauly - 01463 (estimated clear date 15/02/2016)

Ballygowan - 02897 (estimated clear date 15/02/2016)

Penshurst - 01892 (estimated clear date 15/02/2016)

Stonham - 01449 (estimated clear date 15/02/2016)

Swansea Tower - 01792 (estimated clear date 15/02/2016)

Ardglass - 02844 (estimated clear date 12/02/2016)

Bramhall- 02388 (estimated clear date 12/02/2016)

Richhill - 02838 (estimated clear date 12/02/2016)

Leominster - 01568 (estimated clear date 12/02/2016)

Hinckley - 01455 (estimated clear date 12/02/2016)

Strangford - 02844 (estimated clear date 12/02/2016)

Nefyn - 01758 (estimated clear date 12/02/2016)

Llanboidy - 01994 (estimated clear date 12/02/2016)

Llangadog - 01550 (estimated clear date 12/02/2016)

Carstairs- 01555 (estimated clear date 12/02/2016)

Penhow - 01633 (estimated clear date 12/02/2016)

Shoreham - 01273 (estimated clear date 12/02/2016)

Hillsborough - 02892 (estimated clear date 12/02/2016)

Tarbolton - 01292 (estimated clear date 12/02/2016)

Cloughmills - 02827 (estimated clear date 12/02/2016)

Horam Road - 01435 (estimated clear date 12/02/2016)

Oswestry - 01691 (estimated clear date 12/02/2016)

Castlederg - 02881 (estimated clear date 12/02/2016)

Fortrose - 01381 (estimated clear date 12/02/2016)

Clerkenwell - 0203, 0207 (estimated clear date 12/02/2016)

Solihull - 0121, 01564 (estimated clear date 12/02/2016)

Evesham - 01386 (estimated clear date 12/02/2016)

Bishopston - 01792 (estimated clear date 12/02/2016)

Stelling Minnis - 01227 (estimated clear date 11/02/2016)

Falkland - 01337 (estimated clear date 10/02/2016)

Aghadowey - 02870 (estimated clear date 10/02/2016)

Shoreditch - 0203, 0207 (estimated clear date 10/02/2016)

Felsted - 01371 (estimated clear date 10/02/2016)

Lochwinnoch - 01505 (estimated clear date 10/02/2016)

Snaiton- 01723 (estimated clear date 10/02/2016)

Newent- 01531 (estimated clear date 10/02/2016)

Lydbrook - 01594 (estimated clear date 10/02/2016)

Hyde - 01612 (estimated clear date 10/02/2016)

New Ollerton - 01623 (estimated clear date 10/02/2016)

Bishopsworth - 01172 (estimated clear date 10/02/2016)

Garboldisham - 01953 (estimated clear date 10/02/2016)

Streatham- 0203,0207,0208 (estimated clear date 10/02/2016)

Please revisit this page for further updates.



Ongoing
Thu 11/02/2016 at 00:12 Telephone problem in the Oakley area Dialling codes affected: 01234

Dialling codes affected: 01234

Impacting service since 05/02/2016 09:50

We're really sorry but we've got a problem at the moment in the Oakley area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12/02/2016 18:00
Thu 11/02/2016 at 00:12 Telephone problem in the Felstead area Dialling codes affected: 01371

Dialling codes affected: 01371

Impacting service since 06/02/2016 12:05

We're really sorry but we've got a problem at the moment in the Felstead area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16/02/2016 14:30
Thu 11/02/2016 at 11:46 Telephone problem in the Solihull area Dialling codes affected: 0121

Dialling codes affected: 0121

Impacting service since 07/02/2016 11:46

We're really sorry but we've got a problem at the moment in the Solihull area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16/02/2016 14:00
Thu 11/02/2016 at 11:28 BT Telephone problem in the Kingsbridge area Dialling codes affected: 01548

Dialling codes affected: 01548

Impacting service since 11/02/2016 11:20

We're really sorry but we've got a problem at the moment in the Kingsbridge area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

22:00
Date & Time Resolved issues 1 Details Time resolved
Thu 11/02/2016 at 00:12 Telephone problem in the Stafford area Dialling codes affected: 01785

Dialling codes affected: 01785

We've fixed the problem in the Stafford area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...
Please wait...