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We currently have 7 ongoing issues and 16 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 7 Details Estimated time to resolve
Wed 20/05/2015 at 07:14 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Leedstown - 01736 (estimated clear date 27/052015)

Winterton - 01724 (estimated clear date 27/052015)

Farnham - 01252 (estimated clear date 27/052015)

Moortown - 01132, 01133, 01134, 01138 (estimated clear date 27/05/2015)

Hainault - 0203, 0207, 0208 (estimated clear date 27/05/2015)

Ambleside - 01539 (estimated clear date 27/05/2015)

Waldringfield- 01473 (estimated clear date 27/05/2015)

Belton- 01572 (estimated clear date 27/05/2015)

Brede - 01424 (estimated clear date 27/05/2015)

Ware - 01920 (estimated clear date 27/05/2015)

Rhosllanerchrugog- 01978 (estimated clear date 27/05/2015)

Beragh- 02880  (estimated clear date 27/05/2015)

Cregagh- 02920  (estimated clear date 27/05/2015)

Hartlepool- 01429 (estimated clear date 27/05/2015)

South Clapham- 0203, 0207, 0208 (estimated clear date 26/05/2015)

Kirkwall- 01856 (estimated clear date 26/05/2015)

East Stoke- 01636 (estimated clear date 26/05/2015)

Talybont- 01970 (estimated clear date 26/05/2015)

Bassett- 02380, 02381 (estimated clear date 26/05/2015)

Burgess Hill- 01444 (estimated clear date 26/05/2015)

Bishops Castle- 01588 (estimated clear date 26/05/2015)

Clogher- 02885 (estimated clear date 26/05/2015)

Bleasby- 01636 (estimated clear date 26/05/2015)

Alderton- 01242 (estimated clear date 26/05/2015)

Roath - 02920, 02921, 02922 (estimated clear date 26/05/2015)

Headless Cross - 01527 (estimated clear date 26/05/2015)

Hillside - 0121, 01674  (estimated clear date 25/05/2015)

Larbert - 01324 (estimated clear date 25/05/2015)

Terrington St Clements - 01553 (estimated clear date 25/05/2015)

Bromley - 0203, 0208 (estimated clear date 25/05/2015)

Alvaston - 01332 (estimated clear date 25/05/2015)

Moorhill - 02380, 02381 (estimated clear date 25/05/2015)

Culverhouse - 02920, 02921 (estimated clear date 25/05/2015)


Please revisit this page for further updates.


Ongoing
Fri 22/05/2015 at 07:38 BT Infinity problem in the Tunbridge Wells area Dialling codes affected: 01892

Dialling codes affected: 01892

Impacting service since 02/05/2015 04:16

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Tunbridge Wells area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 22/05/2015 at 07:36 Broadband problem in the Lamington area Dialling codes affected: 01899

Dialling codes affected: 01899

Impacting service since 19/05/2015 10:13

We're really sorry but we've got a problem at the moment in the Lamington area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:45
Fri 22/05/2015 at 09:41 BT Infinity problem in the Dalston area Dialling codes affected: 01228

Dialling codes affected: 01228

Impacting service since 22/05/2015 09:41

We're really sorry but we've got a problem at the moment in the Dalston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:50
Fri 22/05/2015 at 21:07 BT Infinity problem in the Ramsbottom area Dialling codes affected: 01706

Dialling codes affected: 01706

Impacting service since; 22/05/2015 21:00

We're really sorry but we've got a problem at the moment in the Ramsbottom area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

15:00
Sat 23/05/2015 at 10:55 BT Infinty problem in the Duston area Dialling codes affected: 01604

Dialling codes affected: 01604

Impacting service since 23/05/2015 10:56

We're really sorry but we've got a problem at the moment in the Duston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:00
Sat 23/05/2015 at 11:10 BT Infinity problem in the Cobham area Dialling codes affected: 01932

Dialling codes affected: 01932

Impacting service since 23/05/2015 10:45

We're really sorry but we've got a problem at the moment in the Cobham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:00
Date & Time Resolved issues 16 Details Time resolved
Fri 22/05/2015 at 07:20 BT Infinity problem in the Langside area Dialling codes affected: 0141

Dialling codes affected: 0141

We've fixed the problem in the Langside area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 13:43
Fri 22/05/2015 at 09:45 Broadband problem in the Dolgellau area Dialling codes affected: 01341

Dialling codes affected: 01341

We've fixed the problem in the Dolgellau area so your broadband should now be working. If it isn't, try restarting your modem or router.


Fri 22/05/2015 at 14:05
Fri 22/05/2015 at 11:13 BT Infinity problem in the Ilkeston area Dialling codes affected: 01157, 01158, 01159

Dialling codes affected: 01157, 01158, 01159

We've fixed the problem in the Ilkeston area so your BT Infinity should now be working. If it isn't, try restarting your router.


Sat 23/05/2015 at 07:13
Fri 22/05/2015 at 12:52 BT Infinity problem in the Hastings area Dialling codes affected: 01424

Dialling codes affected: 01424

We've fixed the problem in the Hastings area so your BT Infinity should now be working. If it isn't, try restarting your router

Fri 22/05/2015 at 13:04
Fri 22/05/2015 at 13:00 BT Infinity problem in the Castle Bromwich area Dialling codes affected: 0121

Dialling codes affected: 0121

We've fixed the problem in the Castle Bromwich area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 14:17
Fri 22/05/2015 at 13:11 BT Broadband problem in the Dornoch area Dialling codes affected: 01862

Dialling codes affected: 01862

We've fixed the problem in the Dornoch area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 22/05/2015 at 13:19 BT Infinity problem in the Mortimer area Dialling codes affected: 01189

Dialling codes affected: 01189

We've fixed the problem in the Mortimer area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 23/05/2015 at 07:22
Fri 22/05/2015 at 16:18 BT Infinity problem in the Leatherhead area Dialling codes affected: 01372

Dialling codes affected: 01372

We've fixed the problem in the Leatherhead area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 23/05/2015 at 07:25
Fri 22/05/2015 at 16:30 BT Broadband problem in the Thornhill area Dialling codes affected: 01786, 01877

Dialling codes affected: 01786, 01877 

We've fixed the problem in the Thornhill area so your broadband should now be working. If it isn't, try restarting your modem or router

Fri 22/05/2015 at 17:22
Fri 22/05/2015 at 16:58 BT Infinity problem in the Sleaford area Dialling codes affected: 01529

Dialling codes affected: 01529

We've fixed the problem in the Sleaford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 22:37
Fri 22/05/2015 at 18:44 BT Infinity problem in the Lancing area Dialling codes affected: 01903

Dialling codes affected: 01903

We've fixed the problem in the Lancing area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 19:28 BT Infinity problem in the Bowes Park area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

We've fixed the problem in the Bowes Park area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 22/05/2015 at 21:42
Fri 22/05/2015 at 20:15 BT Infinity problem in the Hastings area Dialling codes affected: 01424

Dialling codes affected: 01424

We've fixed the problem in the Hastings area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 23/05/2015 at 07:12
Fri 22/05/2015 at 21:12 BT Infinity problem in the Cobham area Dialling codes affected: 01932

Dialling codes affected: 01932

We've fixed the problem in the Cobham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 23/05/2015 at 00:52
Sat 23/05/2015 at 08:22 BT Broadband problem in the Dornoch area Dialling codes affected: 01862

Dialling codes affected: 01862

We've fixed the problem in the Dornoch area so your broadband should now be working. If it isn't, try restarting your modem or router.


Sat 23/05/2015 at 09:24
Sat 23/05/2015 at 10:58 BT Broadband problem in the Earls Barton area Dialling codes affected: 01604

Dialling codes affected: 01604

We've fixed the problem in the Earls Barton area so your broadband should now be working. If it isn't, try restarting your modem or router.

.

Sat 23/05/2015 at 12:19

Phone Line

We currently have 4 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Wed 20/05/2015 at 07:14 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Leedstown - 01736 (estimated clear date 27/052015)

Winterton - 01724 (estimated clear date 27/052015)

Farnham - 01252 (estimated clear date 27/052015)

Moortown - 01132, 01133, 01134, 01138 (estimated clear date 27/05/2015)

Hainault - 0203, 0207, 0208 (estimated clear date 27/05/2015)

Ambleside - 01539 (estimated clear date 27/05/2015)

Waldringfield- 01473 (estimated clear date 27/05/2015)

Belton- 01572 (estimated clear date 27/05/2015)

Brede - 01424 (estimated clear date 27/05/2015)

Ware - 01920 (estimated clear date 27/05/2015)

Rhosllanerchrugog- 01978 (estimated clear date 27/05/2015)

Beragh- 02880  (estimated clear date 27/05/2015)

Cregagh- 02920  (estimated clear date 27/05/2015)

Hartlepool- 01429 (estimated clear date 27/05/2015)

South Clapham- 0203, 0207, 0208 (estimated clear date 26/05/2015)

Kirkwall- 01856 (estimated clear date 26/05/2015)

East Stoke- 01636 (estimated clear date 26/05/2015)

Talybont- 01970 (estimated clear date 26/05/2015)

Bassett- 02380, 02381 (estimated clear date 26/05/2015)

Burgess Hill- 01444 (estimated clear date 26/05/2015)

Bishops Castle- 01588 (estimated clear date 26/05/2015)

Clogher- 02885 (estimated clear date 26/05/2015)

Bleasby- 01636 (estimated clear date 26/05/2015)

Alderton- 01242 (estimated clear date 26/05/2015)

Roath - 02920, 02921, 02922 (estimated clear date 26/05/2015)

Headless Cross - 01527 (estimated clear date 26/05/2015)

Hillside - 0121, 01674  (estimated clear date 25/05/2015)

Larbert - 01324 (estimated clear date 25/05/2015)

Terrington St Clements - 01553 (estimated clear date 25/05/2015)

Bromley - 0203, 0208 (estimated clear date 25/05/2015)

Alvaston - 01332 (estimated clear date 25/05/2015)

Moorhill - 02380, 02381 (estimated clear date 25/05/2015)

Culverhouse - 02920, 02921 (estimated clear date 25/05/2015)


Please revisit this page for further updates.


Ongoing
Fri 22/05/2015 at 07:38 Telephone problem in the Bordon area Dialling codes affected: 01420

Dialling codes affected:  01420

Impacting service since 19/05/2015 10:06

We're really sorry but we've got a problem at the moment in the Bordon area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:20
Fri 22/05/2015 at 07:37 BT Telephony problem in the Sittingbourne area Dialling codes affected: 01795

Dialling codes affected: 01795

Impacting service since 19/05/2015 09:30

We're really sorry but we've got a problem at the moment in the Sittinbourne area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Fri 22/05/2015 at 07:37 BT Telephony problem in the Stratton On Fosse area Dialling codes affected: 01761

Dialling codes affected: 01761

Impacting service since 20/05/2015 14:00

We're really sorry but we've got a problem at the moment in the Stratton On Fosse area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

14:45

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