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We currently have 8 ongoing issues and 13 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 8 Details Estimated time to resolve
Tue 03/03/2015 at 03:33 BT Infinity problem in the Hindhead area Dialling codes affected: 01647

Dialling codes affected: 01647

Impacting service since 28/02/2015 15:13

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Hindhead area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

08:00
Tue 03/03/2015 at 03:34 BT Broadband problem in the Littlewick Green area More details

Dialling codes affected: 01628

Impacting service since 02/03/2015 08:30

We're really sorry but we've got a problem at the moment in the Littlewick Green area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

08:10
Tue 03/03/2015 at 03:36 BT Broadband problem in the Marshchapel area More details

Dialling codes affected: 01472

Impacting service since 02/03/2015 15:00

We're really sorry but we've got a problem at the moment in the Marshchapel area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

2hrs
Tue 03/03/2015 at 03:37 BT Broadband problem in the Kirkgunzeon area Dialling codes affected: 01387

Dialling codes affected: 01387

We're really sorry but we've got a problem at the moment in the Kirkgunzeon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

08:30
Tue 03/03/2015 at 03:38 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft

Littlewick Green -  (estimated clear date 05/03/2015)

Billericay - (estimated clear date 05/03/2015)

Moy- 02887 (estimated clear date 05/03/2015)

Piercebridge- 01325 (estimated clear date 05/03/2015)

Braunton- 01271 (estimated clear date 05/03/2015)

Pudsey - 01132, 01133 (estimated clear date 05/03/2015)

Ponders End- 0203,0207,0208 (estimated clear date 05/03/2015)       

Comber- 02891 (estimated clear date 04/03/2015)        

Manaton - 01647(estimated clear date 04/03/2015)        

Fintona- 01235 (estimated clear date 04/03/2015)

Llanarh- 01545 (estimated clear date 04/03/2015)

Biddulph - 01782 (estimated clear date 04/03/2015)

Minster Sheppey - 01795 (estimated clear date 04/03/2015)

Llanybydder- 01570 (estimated clear date 04/03/2015)

Newtownbutler- 02867 (estimated clear date 04/03/2015)

Workington - 01900 (estimated clear date 04/03/2015)

Clun- 01588 (estimated clear date 03/03/2015)

Crymych- 01239 (estimated clear date 03/03/2015)

West Ayton- 01723 (estimated clear date 03/03/2015)

Canterbury- 01227 (estimated clear date 03/03/2015)

Willaston- 01270 (estimated clear date 03/03/2015)

Enniskillen- 01268 (estimated clear date 03/03/2015)

Kirriemuir- 01575 (estimated clear date 03/03/2015)

Manorbier- 01834 (estimated clear date 03/03/2015)

Connahs Quay- 01244 (estimated clear date 03/03/2015)


ongoing
Tue 03/03/2015 at 03:40 BT Infinity problem in the Heysham area Dialling codes affected: 01524

Dialling codes affected: 01524

Impacting service since 02/03/2015 02:15

We're really sorry but we've got a problem at the moment in the Heysham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:00
Tue 03/03/2015 at 03:41 BT Infinity problem in the Northwood area Dialling codes affected: 01923

Dialling codes affected: 01923

Impacting service since 02/03/2015 15:26

We're really sorry but we've got a problem at the moment in the Northwood area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

2hrs
Tue 03/03/2015 at 03:42 BT Infinity problem in the Gants Hill area Dialling codes affected: 0203,0208

Dialling codes affected: 0203,0208

Impacting service since 16/02/2015 11:05

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Gants Hill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

09:20
Date & Time Resolved issues 13 Details Time resolved
Sun 01/03/2015 at 11:54 Broadband problem in the Marshchapel area Dialling codes affected: 01472

Dialling codes affected: 01472

We've fixed the problem in the Marshchapel area so your broadband should now be working. If it isn't, try restarting your modem or router.


Mon 02/03/2015 at 06:14
Mon 02/03/2015 at 07:40 BT Broadband problem in the Marshchapel area Dialling codes affected: 01472

Dialling codes affected: 01472

We've fixed the problem in the Marshchapel area so your broadband should now be working. If it isn't, try restarting your modem or router.


Mon 02/03/2015 at 08:26 BT Infinity problem in the Kingsmead area Dialling codes affected: 01225

Dialling codes affected:  01225

We've fixed the problem in the Biddulph area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 02/03/2015 at 16:00
Mon 02/03/2015 at 09:25 BT Infinity problem in the Swalincote area Dialling codes affected: 01283

Dialling codes affected: 01283

We've fixed the problem in the Swalincote area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 02/03/2015 at 10:39 BT Infinity problem in the Cowes area Dialling codes affected: 01983

Dialling codes affected: 01983

We've fixed the problem in the Cowes area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 02/03/2015 at 14:50
Mon 02/03/2015 at 11:30 BT Infinity problem in the Biddulph area Dialling codes affected: 01782

We've fixed the problem in the Biddulph area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 02/03/2015 at 15:59
Mon 02/03/2015 at 16:27 BT Infinity issue in the Portadown area Dialling codes affected: 02838

Dialling codes affected: 02838

We've fixed the problem in the Portadown area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 02/03/2015 at 16:32
Mon 02/03/2015 at 16:33 BT Infinity problem in the Lurgan area Dialling codes affected: 02838

Dialling codes affected: 02838

We've fixed the problem in the Lurgan area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 02/03/2015 at 19:34 BT Infinity problem in the Cowes area Dialling codes affected: 01983

Dialling codes affected: 01983

We've fixed the problem in the Cowes area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 02/03/2015 at 19:35 BT Infinity problem in the Kidderminster area Dialling codes affected: 01562

Dialling codes affected: 01562

We've fixed the problem in the Kidderminster area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 02/03/2015 at 22:19
Mon 02/03/2015 at 19:44 BT Infinity problem in the Loughborough area Dialling codes affected: 01509

Dialling codes affected: 01509

We've fixed the problem in the Loughborough area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 02/03/2015 at 23:04
Mon 02/03/2015 at 19:59 BT Infinity problem in the Innerleithen area Dialling codes affected: 01896

Dialling codes affected: 01896

We've fixed the problem in the Innerleithen area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 02/03/2015 at 23:06
Tue 03/03/2015 at 02:15 BT Infinity problem in the Stoke on Trent area More details

Dialling codes affected: 01782


We've fixed the problem in the Stoke on Trent area so your BT Infinity should now be working. If it isn't, try restarting your router.


Tue 03/03/2015 at 03:28

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Tue 03/03/2015 at 03:38 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft

Littlewick Green -  (estimated clear date 05/03/2015)

Billericay - (estimated clear date 05/03/2015)

Moy- 02887 (estimated clear date 05/03/2015)

Piercebridge- 01325 (estimated clear date 05/03/2015)

Braunton- 01271 (estimated clear date 05/03/2015)

Pudsey - 01132, 01133 (estimated clear date 05/03/2015)

Ponders End- 0203,0207,0208 (estimated clear date 05/03/2015)       

Comber- 02891 (estimated clear date 04/03/2015)        

Manaton - 01647(estimated clear date 04/03/2015)        

Fintona- 01235 (estimated clear date 04/03/2015)

Llanarh- 01545 (estimated clear date 04/03/2015)

Biddulph - 01782 (estimated clear date 04/03/2015)

Minster Sheppey - 01795 (estimated clear date 04/03/2015)

Llanybydder- 01570 (estimated clear date 04/03/2015)

Newtownbutler- 02867 (estimated clear date 04/03/2015)

Workington - 01900 (estimated clear date 04/03/2015)

Clun- 01588 (estimated clear date 03/03/2015)

Crymych- 01239 (estimated clear date 03/03/2015)

West Ayton- 01723 (estimated clear date 03/03/2015)

Canterbury- 01227 (estimated clear date 03/03/2015)

Willaston- 01270 (estimated clear date 03/03/2015)

Enniskillen- 01268 (estimated clear date 03/03/2015)

Kirriemuir- 01575 (estimated clear date 03/03/2015)

Manorbier- 01834 (estimated clear date 03/03/2015)

Connahs Quay- 01244 (estimated clear date 03/03/2015)


ongoing

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