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We currently have 5 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Sat 04/07/2015 at 04:08 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Donhead - 01747 (estimated clear date 09/07/2015)

Golspie - 01408 (estimated clear date 09/07/2015)

Cookstown- 02886 (estimated clear date 09/07/2015)

Towcester- 01327 (estimated clear date 09/07/2015)

Bobbington- 01384 (estimated clear date 09/07/2015)

Coalisland - 02887 (estimated clear date 09/07/2015)

Biddenden - 01508 (estimated clear date 09/07/2015)

Killingworth -  0191 (estimated clear date 09/07/2015)

Ballymena- 02821, 02822 (estimated clear date 08/07/2015)

Whalton- 01670 (estimated clear date 08/07/2015)

Tivetshall- 01379 (estimated clear date 08/07/2015)

Kilkeel- 02841(estimated clear date 08/07/2015)

Thaxted  - 01371 (estimated clear date 08/07/2015)

Stratton St Margaret - 01793 (estimated clear date 08/07/2015)

Banchory- 01330 (estimated clear date 08/07/2015)

Glasgow Pollok - 0141 (estimated clear date 08/07/2015)

Ardrossan- 01294 (estimated clear date 08/07/2015)

Culverhouse- 02920(estimated clear date 08/07/2015)

Cheltenham- 01242 (estimated clear date 08/07/2015)

Botley - 01489 (estimated clear date 08/07/2015)

Skyport - 0208 (estimated clear date 08/07/2015)

Bellingham - 01434 (estimated clear date 07/07/2015)

Cullybackey - 02825 (estimated clear date 07/07/2015)

Addingham 01943 (estimated clear date 07/07/2015)

Wood Street 0207 (estimated clear date 07/07/2015)

Tonyrefail 01443 (estimated clear date 07/07/2015)

Bally Gawley 02885 (estimated clear date 07/07/2015)

Towcester 01327 (estimated clear date 07/07/2015)

Cranleigh 01483 (estimated clear date 06/07/2015)

Campden 01386 (estimated clear date 06/07/2015)

Drumquin 02882 (estimated clear date 06/07/2015)

Hethersett 01603 (estimated clear date 06/07/2015)

Littleport 01353 (estimated clear date 06/07/2015)

Rusholme - 0161 (estimated clear date 07/07/2015)

Pencombe - 01885 (estimated clear date 06/07/2015)

Hardingstone - 01604 (estimated clear date 06/07/2015)

Clapton - 0203,0207 & 0208 (estimated clear date 06/07/2015)

Please revisit this page for further updates.




Ongoing
Sat 04/07/2015 at 12:45 BT Broadband problem in the Tockwith area Dialling codes affected: 01423

Dialling codes affected: 01423

Impacting service since 04/07/2015 12:47

We're really sorry but we've got a problem at the moment in the Tockwith area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Sun 05/07/2015 at 15:46 Loss of BT Infinity Services in Multiple Areas Multiple dialling codes

A small number of our customers in the areas shown below, may experience a loss of BT Infinity services.

We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing:

Abersoch     -     01758
Aldbourne     -     01672
Basildon     -     01268
Bildeston  -   01449
Bathgate     -     01506
Biggin Hill     -     01959
Bingley     -     01274
Bourne End     -     01628
Broadstone     -     01202
Bromsgrove  -  01214
Burton On Trent     -     01283
Chapel End     -     02476, 02477
Chichester     -     01243
Coatbridge     -     01236
Chelsyn Hay  -  01922
Chelsea  -  0203,0207,0208
Dyffryn     -     01341
Eastbourne     -     01323
Elmswell   -    01359
Falmouth     -     013262
Farnham     -     01252
Greenwich     -     0203, 0207, 0208
Guisley     -     01943
Harpenden     -     01582
Hemp Hempstead     -     01442, 01923
Kenilworth     -     01926
Laindon     -     01268
Laugharne      -     01994
Locks Heath     -     01489
Meopham      -     01474
Montrose     -    01674
Mussleburgh     -     0131
Newcastle Underlyme     -     01782
Newington     -     01316
Newton Stewart     -     01671
Northolt     -     0203, 0207, 0208
Peterborough Wentworth     -     01733
Prescot     -     0151
Quorn  -  01509
Radlett     -     01923
Retford     -     01777
Ringwood  -   01425
Rotherfield  -  01892
Seaford  -  01273
Shefford     -     01462
Southam       -     01926
South Cerney - 01285
St Albans     -     01727
St Austell  -  00172
St Neots    -      01480
Stratford On Avon    -    01789
Swaffham  -  01760
Tockwith      -      01423
Tottenham     -     01283
Thurnby  -  01162
Tunbridge Wells     -     01892
Tywyn  -  01612
Watford     -     01923
Westradcliffe     -     01612
Weybridge     -     01932
Wickwar     -     01454
Willowcroft     -     01332
Woodhouse Eaves     -     0150989
Woolwich     -     0203,0207,0208

Ongoing
Sat 04/07/2015 at 19:55 BT Broadband problem in the Aldeby area Dialling codes affected: 01502

Dialling codes affected: 01502

Impacting service since 04/07/2015 19:45

We're really sorry but we've got a problem at the moment in the Aldeby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Sun 05/07/2015 at 20:00 BT Broadband problem in the Beckenham area Dialling codes affected: 01782

Dialling codes affected: 0203,0207,0208

Impacting service since 05/07/2015 18:49

We're really sorry but we've got a problem at the moment in the Beckenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:00

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sat 04/07/2015 at 04:08 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Donhead - 01747 (estimated clear date 09/07/2015)

Golspie - 01408 (estimated clear date 09/07/2015)

Cookstown- 02886 (estimated clear date 09/07/2015)

Towcester- 01327 (estimated clear date 09/07/2015)

Bobbington- 01384 (estimated clear date 09/07/2015)

Coalisland - 02887 (estimated clear date 09/07/2015)

Biddenden - 01508 (estimated clear date 09/07/2015)

Killingworth -  0191 (estimated clear date 09/07/2015)

Ballymena- 02821, 02822 (estimated clear date 08/07/2015)

Whalton- 01670 (estimated clear date 08/07/2015)

Tivetshall- 01379 (estimated clear date 08/07/2015)

Kilkeel- 02841(estimated clear date 08/07/2015)

Thaxted  - 01371 (estimated clear date 08/07/2015)

Stratton St Margaret - 01793 (estimated clear date 08/07/2015)

Banchory- 01330 (estimated clear date 08/07/2015)

Glasgow Pollok - 0141 (estimated clear date 08/07/2015)

Ardrossan- 01294 (estimated clear date 08/07/2015)

Culverhouse- 02920(estimated clear date 08/07/2015)

Cheltenham- 01242 (estimated clear date 08/07/2015)

Botley - 01489 (estimated clear date 08/07/2015)

Skyport - 0208 (estimated clear date 08/07/2015)

Bellingham - 01434 (estimated clear date 07/07/2015)

Cullybackey - 02825 (estimated clear date 07/07/2015)

Addingham 01943 (estimated clear date 07/07/2015)

Wood Street 0207 (estimated clear date 07/07/2015)

Tonyrefail 01443 (estimated clear date 07/07/2015)

Bally Gawley 02885 (estimated clear date 07/07/2015)

Towcester 01327 (estimated clear date 07/07/2015)

Cranleigh 01483 (estimated clear date 06/07/2015)

Campden 01386 (estimated clear date 06/07/2015)

Drumquin 02882 (estimated clear date 06/07/2015)

Hethersett 01603 (estimated clear date 06/07/2015)

Littleport 01353 (estimated clear date 06/07/2015)

Rusholme - 0161 (estimated clear date 07/07/2015)

Pencombe - 01885 (estimated clear date 06/07/2015)

Hardingstone - 01604 (estimated clear date 06/07/2015)

Clapton - 0203,0207 & 0208 (estimated clear date 06/07/2015)

Please revisit this page for further updates.




Ongoing

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