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We currently have 3 ongoing issues and 7 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Wed 01/10/2014 at 00:04 BT Infinity problem in the Ballyclare area Dialling codes affected: 02893

Dialling codes affected: 02893

Impacting service since 27/09/2014 07:00

We're really sorry but we've got a problem at the moment in the Ballyclare area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Wed 01/10/2014 at 00:08 Loss of Broadband and Telephone service More details

Small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.         

Gosforth -  01912 , 01914 , 01916 , 01946 (estimated clear date 05/10/2014)

Croydon -  01212 , 01213 , 01214 , 01215 , 01216, 02086, 02087 (estimated clear date 05/10/2014)

Egham - 01784 (estimated clear date 03/10/2014)

Millom - 01229 (estimated clear date 03/10/2014)

Basingstoke - 0189, 01256, 01702 (estimated clear date 03/10/2014)

Buckingham - 01280 (estimated clear date 03/10/2014)

Belleek - 02868 (estimated clear date 03/10/2014)

Long Bennington - 01400 (estimated clear date 03/10/2014)

Athertone - 01942 (estimated clear date 03/10/2014)

Portglenone - 02825 (estimated clear date 03/10/2014)

Wainfleet - 01754 (estimated clear date 03/10/2014)

St Tudy - 01208 (estimated clear date 02/10/2014)

Ongoing
Wed 01/10/2014 at 05:35 BT Infinity problem in the Broomhill area Affecting dialling codes: 01142, 01143, 01144

Impacting since 01/10/2014 05:23

Dialling codes affected: 01142, 01143, 01144

We're really sorry but we've got a problem at the moment in the Broomhill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

09:30
Date & Time Resolved issues 7 Details Time resolved
Tue 30/09/2014 at 00:06 BT Infinity problem in the Arbroath area Dialling codes affected: 01241

Dialling codes affected: 01241

We've fixed the problem in the Arbroath area so your broadband should now be working. If it isn't, try restarting your modem or router.



Tue 30/09/2014 at 15:18
Tue 30/09/2014 at 00:07 BT Broadband problem in the Stornoway area Dialling codes affected: 01851

Dialling codes affected: 01851

We've fixed the problem in the Stornoway area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 30/09/2014 at 04:08
Tue 30/09/2014 at 14:21 Bt Broadband problem in the Sedbergh area Dialling codes affected: 01539

Dialling codes affected: 01539

We've fixed the problem in the Sedbergh area so your broadband should now be working. If it isn't, try restarting your modem or router

Tue 30/09/2014 at 17:52
Tue 30/09/2014 at 15:40 BT Infinity problem in the Newton Mearns area Dialling codes affected: 0141

Dialling codes affected: 0141

We've fixed the problem in the Newton Mearns area so your BT Infinity should now be working. If it isn't, try restarting your router

Tue 30/09/2014 at 17:12
Tue 30/09/2014 at 19:23 BT Broadband problem in the Penrith area Dialling codes affected: 01768

Dialling codes affected: 01768

We've fixed the problem in the Penrith area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 30/09/2014 at 19:21
Wed 01/10/2014 at 00:03 BT Broadband problem in the Moffat area Dialling codes affected: 016832

Dialling codes affected: 016832

Impacting service since 30/09/2014 18:30

We've fixed the problem in the Moffat area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Wed 01/10/2014 at 00:33
Wed 01/10/2014 at 01:08 BT Broadband problem in the Edinburgh Tynecastle area Affecting Multiple dialling codes

Impacting since: 01/10/2014 00:38

Dialling codes affected: 01207, 01224, 01236, 01250, 01292, 01307, 013131, 013133, 013134, 01343, 01358, 01361, 01368, 01369, 01383, 01387, 01388, 014123, 014142, 014144, 014155, 014156, 014176, 014177, 014181, 014188, 014195, 01434, 01450, 01463, 01475, 01501, 01505, 01539, 01557, 01569, 01573, 01620, 01655, 01668, 01670, 01698, 01700, 01768, 01771, 01776, 01786, 01877, 01900, 019122, 019126, 019127, 0282826, 0282827, 0283026, 0283087, 0283884, 0288167, 0288675, 0288676, 0289145, 0289260, 0289262, 0289265, 0289266, 0289267

We've fixed the problem in the Edinburgh Tynecastle area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Wed 01/10/2014 at 01:16

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 01/10/2014 at 00:08 Loss of Broadband and Telephone service More details

Small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.         

Gosforth -  01912 , 01914 , 01916 , 01946 (estimated clear date 05/10/2014)

Croydon -  01212 , 01213 , 01214 , 01215 , 01216, 02086, 02087 (estimated clear date 05/10/2014)

Egham - 01784 (estimated clear date 03/10/2014)

Millom - 01229 (estimated clear date 03/10/2014)

Basingstoke - 0189, 01256, 01702 (estimated clear date 03/10/2014)

Buckingham - 01280 (estimated clear date 03/10/2014)

Belleek - 02868 (estimated clear date 03/10/2014)

Long Bennington - 01400 (estimated clear date 03/10/2014)

Athertone - 01942 (estimated clear date 03/10/2014)

Portglenone - 02825 (estimated clear date 03/10/2014)

Wainfleet - 01754 (estimated clear date 03/10/2014)

St Tudy - 01208 (estimated clear date 02/10/2014)

Ongoing

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