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We currently have 4 ongoing issues and 9 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Tue 27/01/2015 at 07:40 BT Infinity problem in the Horton Bank area Dialling codes affected: 01274

Dialling codes affected: 01274

Impacting service since 25/01/2015 17:14

We're really sorry but we've got a problem at the moment in the Horton Bank area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

28/01/2015 10:00
Tue 27/01/2015 at 07:42 BT Infinity problem in the Camelford area Dialling codes affected: 01840

Dialling codes affected: 01840

Impacting service since 24/01/2015 17:10

We're really sorry but we've got a problem at the moment in the Camelford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Please revisit this page for further updates.

28/01/2015 11:15
Tue 27/01/2015 at 07:44 Some BT Infinity customers experiencing slow or degraded service in the Northern Ireland area Multiple Dialling Codes

Dialling codes affected: Multiple

We're really sorry but we've got a problem at the moment in the Northern Ireland area, which means that some of our customers will be experiencing a slow or degraded service through their BT Infinity, particually at peak times. We're trying to fix the problem as quickly as we can and apologise for any inconveniance this is causing.

28/01/2015 10:20
Tue 27/01/2015 at 07:44 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft.  

Dunston - 01914, 01916 (estimated clear date 31/01/2015)

Osmotherley - 01609 (estimated clear date 30/01/2015)

Fernhill Heath -  01905 (estimated clear date 30/01/2015)

Draperstown - 02879 (estimated clear date 30/01/2015)

Lochavich - 01437 (estimated clear date 30/01/2015)

Treffgarne - 01866 (estimated clear date 30/01/2015)

Dunamanagh - 02871 (estimated clear date 29/01/2015)

London Wimbledon, 02031 , 02032 , 02035 , 02036 , 02081 , 02082 , 02083 , 02084 , 02086 , 02087 , 02088 , 02089 (estimated clear date 29/01/2015)

St Athan, 01446 (estimated clear date 29/01/2015)

Ruabon - 01843, 01978 (estimated clear date 29/01/2015)

Ponteland- 01661 (estimated clear date 29/01/2015)

Poundhill- 01293(estimated clear date 29/01/2015)     

Ashwell- 01462 (estimated clear date 29/01/2015)     

Gunnislake- 01822 (estimated clear date 29/01/2015)       

Gosberton- 01775 (estimated clear date 29/01/2015)          

Hythe- 01303, 02830 (estimated clear date 30/01/2015)          
     
Wiveliscombe- 01984 (estimated clear date 30/01/2015)

Pumpsaint- 01558 (estimated clear date 30/01/2015)

Swatragh- 02879 (estimated clear date 29/01/2015)

Liskeard- 01579 (estimated clear date 29/01/2015)

Stourport- 01299 (estimated clear date 29/01/2015)

Broadwindsor- 01308 (estimated clear date 29/01/2015)

Mitcham - 0203, 0208 (estimated clear date 28/01/2015)

Castlederg- 02881 (estimated clear date 28/01/2015)

Oakwood Hill  - 01306 (estimated clear date 28/01/2015)

Balmoral - 02890 (estimated clear date 28/01/2015)

Dinas Powys - 02920 (estimated clear date 28/01/2015)

Culverhouse - 02920, 02921 (estimated clear date 28/01/2015)

Broadchalke- 01722 (estimated clear date 28/01/2015)

Nutley - 01825 (estimated clear date 28/01/2015)

Aylesford - 01622 (estimated clear date 28/01/2015)

Please revisit this page for further update








ONGOING
Date & Time Resolved issues 9 Details Time resolved
Mon 26/01/2015 at 07:33 BT Telephone problem in the Swindon area Dialling codes affected: 01793

Dialling codes affected:  01793

We've fixed the problem in the Swindon area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Mon 26/01/2015 at 07:34 BT Infinity problem in the Horton Bank area Dialling codes affected: 01274

Dialling codes affected: 01274

Impacting service since 25/01/2015 17:14

We're really sorry but we've got a problem at the moment in the Horton Bank area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


Mon 26/01/2015 at 19:17 BT broadband problem in the Ingleton area Dialling codes affected: 01524

Dialling codes affected: 01524

We've fixed the problem in the Ingleton area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 27/01/2015 at 07:41 BT Broadband problem in the Astley Bridge area Dialling codes affected: 01204

Dialling codes affected: 01204

We've fixed the problem in the Astley Bridge area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 27/01/2015 at 16:50
Tue 27/01/2015 at 07:43 BT Broadband problem in the Whalley area Dialling codes affected: 01254

Dialling codes affected: 01254

We've fixed the problem in the Whalley area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 27/01/2015 at 09:07
Tue 27/01/2015 at 08:39 BT Infinity problem in the Pontefract area Dialling codes affected: 01977

Dialling codes affected: 01977

We've fixed the problem in the Pontefract area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 27/01/2015 at 13:50
Tue 27/01/2015 at 10:30 BT Infinity problem in the Burnley area Dialling codes affected: 01282

Dialling codes affected: 01282

We've fixed the problem in the Burnley area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 27/01/2015 at 15:55
Tue 27/01/2015 at 13:36 BT Broadband problem in the Birmingham and surrounding areas Dialling codes affected: Mulitple dialling codes

Dialling codes affected:  Mulitple dialling codes

We've fixed the problem in the Birmingham, Woodgate, Winchombe, Studley, Sheldon, Edgbaston, Streely, Hereford, Brackley, Druids Heath, Shelly Oak, Wolverley, Henley in Arden, Wilton, Badsey and Lydney areas so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 27/01/2015 at 15:42
Tue 27/01/2015 at 22:53 BT Infinity problem in the Washington Area Dialling codes affected: 01914,01916

Dialling codes affected: 01914,01916

We've fixed the problem in the Washington area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 27/01/2015 at 22:54

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Tue 27/01/2015 at 07:44 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable
theft.  

Dunston - 01914, 01916 (estimated clear date 31/01/2015)

Osmotherley - 01609 (estimated clear date 30/01/2015)

Fernhill Heath -  01905 (estimated clear date 30/01/2015)

Draperstown - 02879 (estimated clear date 30/01/2015)

Lochavich - 01437 (estimated clear date 30/01/2015)

Treffgarne - 01866 (estimated clear date 30/01/2015)

Dunamanagh - 02871 (estimated clear date 29/01/2015)

London Wimbledon, 02031 , 02032 , 02035 , 02036 , 02081 , 02082 , 02083 , 02084 , 02086 , 02087 , 02088 , 02089 (estimated clear date 29/01/2015)

St Athan, 01446 (estimated clear date 29/01/2015)

Ruabon - 01843, 01978 (estimated clear date 29/01/2015)

Ponteland- 01661 (estimated clear date 29/01/2015)

Poundhill- 01293(estimated clear date 29/01/2015)     

Ashwell- 01462 (estimated clear date 29/01/2015)     

Gunnislake- 01822 (estimated clear date 29/01/2015)       

Gosberton- 01775 (estimated clear date 29/01/2015)          

Hythe- 01303, 02830 (estimated clear date 30/01/2015)          
     
Wiveliscombe- 01984 (estimated clear date 30/01/2015)

Pumpsaint- 01558 (estimated clear date 30/01/2015)

Swatragh- 02879 (estimated clear date 29/01/2015)

Liskeard- 01579 (estimated clear date 29/01/2015)

Stourport- 01299 (estimated clear date 29/01/2015)

Broadwindsor- 01308 (estimated clear date 29/01/2015)

Mitcham - 0203, 0208 (estimated clear date 28/01/2015)

Castlederg- 02881 (estimated clear date 28/01/2015)

Oakwood Hill  - 01306 (estimated clear date 28/01/2015)

Balmoral - 02890 (estimated clear date 28/01/2015)

Dinas Powys - 02920 (estimated clear date 28/01/2015)

Culverhouse - 02920, 02921 (estimated clear date 28/01/2015)

Broadchalke- 01722 (estimated clear date 28/01/2015)

Nutley - 01825 (estimated clear date 28/01/2015)

Aylesford - 01622 (estimated clear date 28/01/2015)

Please revisit this page for further update








ONGOING

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