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We currently have 8 ongoing issues and 9 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 8 Details Estimated time to resolve
Fri 27/03/2015 at 01:01 BT Infinity problem in the Ealing area Dialling codes affected: 0203 0207

Dialling codes affected: 0203 0207    

Impacting service since 06/03/2015 01:21

Update 4: Temporary service is now being provided by backup until a permenant fix is put in place.

Update 3: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 2: Engineers are still working to resolve this incident.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Ealing area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 27/03/2015 at 01:00 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft. 

Finchley - 0203, 0208 (estimated clear date 01/04/2015)

Bythorn - 01832 (estimated clear date 01/04/2015)

St Athan - 01446 (estimated clear date 01/04/2015)

Guilsfield - 01938 (estimated clear date 01/04/2015)

Newton Stewart - 01671 (estimated clear date 01/04/2015)

Pulham Market - 01379 (estimated clear date 01/04/2015)

Cutnall Green - 01299 (estimated clear date 01/04/2015)

Weeley - 01255 (estimated clear date 01/04/2015)

Kilsyth - 01236 (estimated clear date 01/04/2015) 

Bridlington- 01262 (estimated clear date 31/03/2015)   

Brooke- 01508 (estimated clear date 31/03/2015)   

Constantine- 01326 (estimated clear date 31/03/2015)

Gorsley- 01989 (estimated clear date 31/03/2015)

Blairgowrie- 01250 (estimated clear date 31/03/2015)

Walwoth- 0203,0207,0208 (estimated clear date 31/03/2015)

Wormley- 01428 (estimated clear date 31/03/2015)

Corwen- 01490(estimated clear date 31/03/2015)

Kingston Blount- 01844  (estimated clear date 31/03/2015)

Windermere- 01539  (estimated clear date 30/03/2015)

Buckland St Mary- 01460  (estimated clear date 30/03/2015)

Chiddingly - 01825  (estimated clear date 30/03/2015)

Haverfordwest- 01437 (estimated clear date 27/03/2015)

Radcliffe on Trent - 01157,01158,01159 (estimated clear date 27/03/2015)

Johnston - 01437 (estimated clear date 27/03/2015)

Longtown - 01228 (estimated clear date 27/03/2015)

Machynlleth - 01654  (estimated clear date 27/03/2015)

Newtownbutler - 02867 (estimated clear date 27/03/2015)

Dowsby - 01778 (estimated clear date 27/03/2015)

Cwmbran - 01633 (estimated clear date 27/03/2015)

Redruth - 01209 (estimated clear date 27/03/2015)

Bolton - 01204 (estimated clear date 27/03/2015)    

Ongoing
Fri 27/03/2015 at 01:00 BT Infinity problem in the Ashton area Dialling codes affected: 01268, 0161

Dialling codes affected: 01268, 0161 

Impacting service since 24/03/2015 07:36

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Ashton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:15
Fri 27/03/2015 at 01:00 BT Infinity problem in the Chelmsford area Dialling codes affected: 01245

Dialling codes affected: 01245

Impacting service since 25/03/2015 10:43

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Chelmsford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Fri 27/03/2015 at 01:34 BT Infinity problem in the Bolton area Dialling codes affected: 01204

Dialling codes affected: 01204

Impacting service since 26/03/2015 03:29

Update 1: A power reconnection is required at the exhange and work is being scheduled to be carried out

We're really sorry but we've got a problem at the moment in the Bolton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:00
Fri 27/03/2015 at 02:59 BT Infinity problem in the Balham area Dialling codes affected: 0203,0207,0208

Dialling codes affected: 0203,0207,0208

Impacting service since 27/03/2015 02:37

We're really sorry but we've got a problem at the moment in the Balham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:05
Fri 27/03/2015 at 13:17 BT Infinity problem in the Pevensey area. Dialling codes affected: 01323

Dialling codes affected: 01323

Impacting service since 27/03/2015 13:03

We're really sorry but we've got a problem at the moment in the Pevensey area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:03
Fri 27/03/2015 at 14:14 BT Broadband problem in the Dewsbury area Dialling codes affected: 01924

Dialling codes affected: 01924

Impacting service since 27/03/2015 14:01

We're really sorry but we've got a problem at the moment in the Dewsbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:45
Date & Time Resolved issues 9 Details Time resolved
Tue 03/03/2015 at 06:30 BT Broadband problem in the Gott area Dialling codes affected: 01595


Dialling codes affected: 01595

Impacting service since 03/03/2015 05:37

We're really sorry but we've got a problem at the moment in the Gott area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Tue 03/03/2015 at 06:49
Thu 26/03/2015 at 01:01 BT Infinity problem in the Cleveleys area Dialling codes affected: 01253

Dialling codes affected: 01253

We've fixed the problem in the Cleveleys area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 26/03/2015 at 20:22
Thu 26/03/2015 at 13:10 BT Infinity problem in the Guildford area Dialling codes affected: 01483

Dialling codes affected: 01483

We've fixed the problem in the Guilford area so your BT Infinity should now be working. If it isn't, try restarting your router.


Thu 26/03/2015 at 21:58
Thu 26/03/2015 at 13:27 BT Infinity problem in the Worthing area Dialling codes affected: 01903

Dialling codes affected: 01903

We've fixed the problem in the Worthing area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 26/03/2015 at 23:38
Thu 26/03/2015 at 19:10 Broadband problem in the Shurdington area. Dialling codes affected: 01242

Dialling codes affected: 01242

We've fixed the problem in the Shurdington area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 26/03/2015 at 19:38
Fri 27/03/2015 at 02:18 BT Infinity problem in the Swatragh area More details

Dialling codes affected: 02879

We've fixed the problem in the Swatragh area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/03/2015 at 05:18
Fri 27/03/2015 at 07:52 BT Infinity problem in the Leighton Buzzard area Dialling codes affected: 01525

Dialling codes affected: 01525

We've fixed the problem in the Leighton buzzard area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 27/03/2015 at 09:58
Fri 27/03/2015 at 09:37 BT Broadband problem in the Parkstone area Dialling codes affected: 01202

Dialling codes affected:  01202

We've fixed the problem in the Parkstone area so your broadband should now be working. If it isn't, try restarting your modem or router

Fri 27/03/2015 at 10:42
Fri 27/03/2015 at 09:41 BT Broadband problem in the Carlisle area Dialling codes affected: 01228

Dialling codes affected: 01228

We've fixed the problem in the Carlisle area so your broadband should now be working. If it isn't, try restarting your modem or router

Fri 27/03/2015 at 11:41

Phone Line

We currently have 2 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Fri 27/03/2015 at 01:00 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft. 

Finchley - 0203, 0208 (estimated clear date 01/04/2015)

Bythorn - 01832 (estimated clear date 01/04/2015)

St Athan - 01446 (estimated clear date 01/04/2015)

Guilsfield - 01938 (estimated clear date 01/04/2015)

Newton Stewart - 01671 (estimated clear date 01/04/2015)

Pulham Market - 01379 (estimated clear date 01/04/2015)

Cutnall Green - 01299 (estimated clear date 01/04/2015)

Weeley - 01255 (estimated clear date 01/04/2015)

Kilsyth - 01236 (estimated clear date 01/04/2015) 

Bridlington- 01262 (estimated clear date 31/03/2015)   

Brooke- 01508 (estimated clear date 31/03/2015)   

Constantine- 01326 (estimated clear date 31/03/2015)

Gorsley- 01989 (estimated clear date 31/03/2015)

Blairgowrie- 01250 (estimated clear date 31/03/2015)

Walwoth- 0203,0207,0208 (estimated clear date 31/03/2015)

Wormley- 01428 (estimated clear date 31/03/2015)

Corwen- 01490(estimated clear date 31/03/2015)

Kingston Blount- 01844  (estimated clear date 31/03/2015)

Windermere- 01539  (estimated clear date 30/03/2015)

Buckland St Mary- 01460  (estimated clear date 30/03/2015)

Chiddingly - 01825  (estimated clear date 30/03/2015)

Haverfordwest- 01437 (estimated clear date 27/03/2015)

Radcliffe on Trent - 01157,01158,01159 (estimated clear date 27/03/2015)

Johnston - 01437 (estimated clear date 27/03/2015)

Longtown - 01228 (estimated clear date 27/03/2015)

Machynlleth - 01654  (estimated clear date 27/03/2015)

Newtownbutler - 02867 (estimated clear date 27/03/2015)

Dowsby - 01778 (estimated clear date 27/03/2015)

Cwmbran - 01633 (estimated clear date 27/03/2015)

Redruth - 01209 (estimated clear date 27/03/2015)

Bolton - 01204 (estimated clear date 27/03/2015)    

Ongoing
Fri 27/03/2015 at 01:35 BT Telephone problem in the Monmouth area Dialling codes affected: 01600

Dialling codes affected: 01600

Impacting service since 26/03/2015 11:30

We're really sorry but we've got a problem at the moment in the Monmouth area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

16:25
Date & Time Resolved issues 1 Details Time resolved
Fri 27/03/2015 at 06:53 Telephone problem in the Birmingham Great Barr area Dialling codes affected: 0121

Dialling codes affected: 0121

We've fixed the problem in the Birmingham Great Barr area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Fri 27/03/2015 at 08:50

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