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We currently have 13 ongoing issues and 11 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 13 Details Estimated time to resolve
Wed 30/07/2014 at 00:03 Broadband problem in the Poplar area Dialling codes affected: 0203, 0207

Dialling codes affected: 0203, 0207

Impacting service since 29/07/2014 17:33

We're really sorry but we've got a problem at the moment in the Poplar area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


19:00
Wed 30/07/2014 at 00:04 BT Infinity problem in the Hatch End area Dialling codes affected: 0208, 0203

Dialling codes affected: 0208, 0203        

Impacting service since 23/07/2014 15:20

We're really sorry but we've got a problem at the moment in the Hatch End area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:20
Wed 30/07/2014 at 00:05 BT Infinity problem in the Faversham area Dialling codes affected: 01326

Dialling codes affected: 01326

Impacting service since 24/07/2014 18:46

We're really sorry but we've got a problem at the moment in the Faversham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:40
Wed 30/07/2014 at 00:05 Loss of Broadband and Telephone service. More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Greenham - 01823 (estimated clear date 03/08/2014)

Lanivet - 01208 (estimated clear date 03/08/2014)

Dulwich - 020869 (estimated clear date 03/08/2014)

Maindee 01633 (estimated clear date 02/08/2014)

Truro - 01872 (estimated clear date 02/08/2014)

Street - 01458 (estimated clear date 01/08/2014)

Pontrilas - 01981 (estimated clear date 01/08/2014)

Bozeat - 01933 (estimated clear date 01/08/2014)

Congleton - 01260 (estimated clear date 01/08/2014)

Aughnacloy - 02885 (estimated clear date 01/08/2014)

London Dulwich - 0203, 0207, 0208 (estimated clear date 01/08/2014)

St Trudy- 0120885 (estimated clear date 01/08/2014)

Spofforth - 01937 (estimated clear date 01/08/2014)

Germoe - 01736 (estimated clear date 30/07/2014)

Oswestry - 01691 (estimated clear date 30/07/2014)

Haverfordwest - 01437 (estimated clear date 30/07/2014)

Please revisit this page for further updates.

Ongoing
Wed 30/07/2014 at 00:06 Weather issues across parts of the UK. More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephone and broadband faults.

We have observed a particular increase in the South East UK, following heavy rain fall and thunder storms.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Wed 30/07/2014 at 00:08 Delayed repairs in the following areas due to severe storm conditions. More details

Delayed repairs will be experienced in the following areas due to the severe storm conditions between Thursday 17th July and Sunday 20th July 2014:

North Manchester

South Yorkshire

Peterborough

Southend

Colchester

Cambridge

Broadlands

Romford

Newport

Bristol

East Downs

Swindon

Southampton

Tydd


Ongoing
Wed 30/07/2014 at 02:10 BT Infinity problem in the Woolston area Dialling codes affected: 02380 & 02381

Dialling codes affected: 02380 & 02381 

Impacting service since 30/07/2014 01:54

We're really sorry but we've got a problem at the moment in the Woolston area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:15
Wed 30/07/2014 at 08:28 BT Infinity problem in the West Malling area Dialling codes affected: 01732

Dialling codes affected: 01732

Impacting service since 30/07/2014 07:11

We're really sorry but we've got a problem at the moment in the West Malling area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:15
Wed 30/07/2014 at 08:54 BT Infinity problem in the Peterborough area Dialling codes affected: 01733

Dialling codes affected: 01733

Impacting service since 30/07/2014 08:39

We're really sorry but we've got a problem at the moment in the Peterborough area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:00
Wed 30/07/2014 at 11:33 BT Infinity problem in the Huntingdon area Dialling codes affected: 01480

Dialling codes affected: 01480

Impacting service since 30/07/2014 11:20

We're really sorry but we've got a problem at the moment in the Huntingdon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:30
Wed 30/07/2014 at 14:21 Broadband problem in the Swindon area Dialling codes affected: 01793

Dialling codes affected: 01793

Impacting service since 30/07/2014 13:04

We're really sorry but we've got a problem at the moment in the Swindon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:45
Wed 30/07/2014 at 15:59 BT Infinity problem in the Upper Holloway area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208 

Impacting service since 30/07/2014 15:35

We're really sorry but we've got a problem at the moment in the Upper Holloway area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

20:00
Wed 30/07/2014 at 16:36 Broadband problem in the Powick area Dialling codes affected: 01905

Dialling codes affected: 01905

Impacting service since 30/07/2014 16:23

We're really sorry but we've got a problem at the moment in the Powick area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:30
Date & Time Resolved issues 11 Details Time resolved
Tue 29/07/2014 at 00:08 BT Infinity problem in the Farnham Common area Dialling codes affected: 01753

Dialling codes affected: 01753

We've fixed the problem in the Farnham Common area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 28/07/2014 at 22:16
Tue 29/07/2014 at 13:55 Broadband problem in the Whiddon Down area Dialling codes affected: 01647

Dialling codes affected: 01647

We've fixed the problem in the Whiddon Down area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 29/07/2014 at 17:55
Tue 29/07/2014 at 14:16 BT Infinity problem in the Basingstoke area Dialling codes affected: 01189, 01256, 01702

Dialling codes affected: 01189, 01256, 01702

Impacting service since 29/07/2014 14:00

We've fixed the problem in the Basingstoke area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 29/07/2014 at 18:55
Tue 29/07/2014 at 20:35 Broadband problem in the Newcastle area Dialling codes affected: 0191

Dialling codes affected: 0191

We've fixed the problem in the Newcastle area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 29/07/2014 at 22:17
Wed 30/07/2014 at 00:03 Broadband problem in the Bramfield area Dialling codes affected: 01986

Dialling codes affected: 01986

We've fixed the problem in the Bramfield area so your broadband should now be working. If it isn't, try restarting your modem or router.

Tue 29/07/2014 at 09:54
Wed 30/07/2014 at 02:38 Broadband problem in the Birmingham area Dialling codes affected: Multiple

Dialling codes affected: Multiple

We've fixed the problem in the Birmingham area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 30/07/2014 at 02:50
Wed 30/07/2014 at 02:55 Broadband problem in the North Of Scotland Dialling codes affected: 01471, 01599 & 01687

Dialling codes affected: 01471, 01599 & 01687 

We've fixed the problem in the North Of Scotland area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 30/07/2014 at 06:05
Wed 30/07/2014 at 03:21 Broadband problem in the Southend area Dialling codes affected: 01586

Dialling codes affected: 01586

We've fixed the problem in the Southend area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 30/07/2014 at 03:38
Wed 30/07/2014 at 09:12 Broadband problem in the Port Of Ness area Dialling codes affected: 01851

Dialling codes affected: 01851

We've fixed the problem in the Port Of Ness area so your broadband should now be working. If it isn't, try restarting your modem or router.


Wed 30/07/2014 at 09:15
Wed 30/07/2014 at 12:32 BT Infinity problem in the Harestone Valley area Dialling codes affected: 01407

Dialling codes affected: 01407

We've fixed the problem in the Harestone Valley area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 30/07/2014 at 15:42
Wed 30/07/2014 at 12:44 BT Broadband problem in the Westwood area Dialling codes affected: 01925

Dialling codes affected: 01925

We've fixed the problem in the Westwood area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 30/07/2014 at 14:37

Phone Line

We currently have 4 ongoing issues and 2 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Wed 30/07/2014 at 00:05 Loss of Broadband and Telephone service. More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.   

Greenham - 01823 (estimated clear date 03/08/2014)

Lanivet - 01208 (estimated clear date 03/08/2014)

Dulwich - 020869 (estimated clear date 03/08/2014)

Maindee 01633 (estimated clear date 02/08/2014)

Truro - 01872 (estimated clear date 02/08/2014)

Street - 01458 (estimated clear date 01/08/2014)

Pontrilas - 01981 (estimated clear date 01/08/2014)

Bozeat - 01933 (estimated clear date 01/08/2014)

Congleton - 01260 (estimated clear date 01/08/2014)

Aughnacloy - 02885 (estimated clear date 01/08/2014)

London Dulwich - 0203, 0207, 0208 (estimated clear date 01/08/2014)

St Trudy- 0120885 (estimated clear date 01/08/2014)

Spofforth - 01937 (estimated clear date 01/08/2014)

Germoe - 01736 (estimated clear date 30/07/2014)

Oswestry - 01691 (estimated clear date 30/07/2014)

Haverfordwest - 01437 (estimated clear date 30/07/2014)

Please revisit this page for further updates.

Ongoing
Wed 30/07/2014 at 00:06 Weather issues across parts of the UK. More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephone and broadband faults.

We have observed a particular increase in the South East UK, following heavy rain fall and thunder storms.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Wed 30/07/2014 at 00:08 Delayed repairs in the following areas due to severe storm conditions. More details

Delayed repairs will be experienced in the following areas due to the severe storm conditions between Thursday 17th July and Sunday 20th July 2014:

North Manchester

South Yorkshire

Peterborough

Southend

Colchester

Cambridge

Broadlands

Romford

Newport

Bristol

East Downs

Swindon

Southampton

Tydd


Ongoing
Wed 30/07/2014 at 08:27 Telephone problem in the Droitwich area Dialling codes affected: 01905

Dialling codes affected: 01905

Impacting service since 30/07/2014 07:43

We're really sorry but we've got a problem at the moment in the Droitwich area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:45
Date & Time Resolved issues 2 Details Time resolved
Tue 29/07/2014 at 15:32 Telephone problem in the Chertsey area Dialling codes affected: 01932

Dialling codes affected: 01932

Impacting service since 29/07/2014 09:30


We've fixed the problem in the Chertsey area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Tue 29/07/2014 at 18:55
Tue 29/07/2014 at 16:37 Telephone problem in the Thaxted area Dialling codes affected: 01371

Dialling codes affected: 01371

We've fixed the problem in the Thaxted area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router.

Tue 29/07/2014 at 19:53

Email & Hosting

We currently have 1 ongoing issue and 0 resolved issues.
Date & Time Ongoing issue 1 Details Estimated time to resolve
Wed 30/07/2014 at 00:07 Problems with BT Business Broadband customers using the mail relay service. More details

We're really sorry but we've got a problem where BT Business Broadband customers who use the mail relay service, for email domains hosted outside BT are unable to send email via the email relay service. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing

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