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We currently have 7 ongoing issues and 8 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 7 Details Estimated time to resolve
Fri 29/08/2014 at 00:18 BT Infinity problem in the Stechford area Affecting dialling code: 0121

Impacting since 26/08/2014 22:35

Dialling codes affected: 0121

We're really sorry but we've got a problem at the moment in the Stechford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:30
Fri 29/08/2014 at 00:19 BT Infinity problem in the Killingworth area Dialling codes affected: 01912 & 01916

Dialling codes affected: 01912, 01916

Impacting service since 20/08/2014 19:03

We're really sorry but we've got a problem at the moment in the Killngworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:30
Fri 29/08/2014 at 00:19 BT Infinity problem in the Meadowfield area Dialling codes affected: 0191

Dialling codes affected: 0191

Impacting service since 21/08/2014 06:42

We're really sorry but we've got a problem at the moment in the Meadowfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:30
Fri 29/08/2014 at 00:22 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.               

Hornchurch - 01708 (estimated clear date 03/09/2014)

Kilkhampton - 01288 (estimated clear date 03/09/2014)

Maesycrugiau - 01559 (estimated clear date 03/09/2014)

Hadleigh - 01702 (estimated clear date 03/09/2014)

Warrenpoint - 02841 (estimated clear date 02/09/2014)

Bromyard - 01885  (estimated clear date 02/09/2014)

Pill - 01275 (estimated clear date 02/09/2014)

Camrose - 01437 (estimated clear date 02/09/2014)

Wallop - 01264 (estimated clear date 02/09/2014)

Stratford - 0203 (estimated clear date 30/08/2014)

Coads Green - 01566 (estimated clear date 30/08/2014)

Barnet - 0203, 0208 (estimated clear date 30/08/2014)

Tottington - 01204 (estimated clear date 30/08/2014)

Please revisit this page for further updates.





Ongoing
Fri 29/08/2014 at 11:20 Broadband problem in the Abbotsbury area Dialling codes affected: 01305

Dialling codes affected: 01305

Impacting service since 29/08/2014 09:38

We're really sorry but we've got a problem at the moment in the Abbotsbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:30
Fri 29/08/2014 at 12:35 Broadband problem in the Lochavich area Dialling codes affected: 01866

Dialling codes affected: 01866

Impacting service since 29/08/2014 10:40

We're really sorry but we've got a problem at the moment in the Lochavich area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:30
Fri 29/08/2014 at 17:43 Broadband problem in the Brodie area Dialling codes affected: 01309

Dialling codes affected: 01309

Impacting service since 29/08/2014 17:17

We're really sorry but we've got a problem at the moment in the Brodie area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:30
Date & Time Resolved issues 8 Details Time resolved
Thu 28/08/2014 at 07:00 BT Infinity problem in the Tunbridge Wells area Affecting dialling code: 01892

Impacting since 28/08/2014 06:43

Dialling codes affected: 01892

We've fixed the problem in the Tunbridge Wells area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Thu 28/08/2014 at 22:30
Thu 28/08/2014 at 07:47 BT Infinity problem in the Tottington area Dialling codes affected: 01204

Dialling codes affected: 01204

Impacting service since 28/08/2014 07:30

We've fixed the problem in the Tottington area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Thu 28/08/2014 at 23:17
Thu 28/08/2014 at 21:14 BT Infinity problem in the Hastings area Affecting dialling code: 01424

Impacting since: 28/08/2014 21:03

Dialling codes affected: 01424

We've fixed the problem in the Hastings area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Thu 28/08/2014 at 23:17
Fri 29/08/2014 at 01:22 BT Broadband problem in the Hatfield area Affecting dialling code: 01707

Impacting since: 28/08/2014 20:41

Dialling codes affected: 01707

We've fixed the problem in the Hatfield area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 29/08/2014 at 04:58
Fri 29/08/2014 at 02:24 BT Infinity proobelm in the Neath area Affecting dialling code: 01639

Impacting since 29/08/2014 02:16

Dialling codes affected: 01639

We've fixed the problem in the Neath area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here

Fri 29/08/2014 at 04:40
Fri 29/08/2014 at 06:07 BT Broadband problem in the Lincoln area Affecting dialling code: 01522

Dialling codes affected: 01522

We've fixed the problem in the Lincoln area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 29/08/2014 at 07:50
Fri 29/08/2014 at 09:04 Broadband problem in the Dewsbury area Dialling codes affected: 01924

Dialling codes affected: 01924

We've fixed the problem in the Dewsbury area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 29/08/2014 at 11:53
Fri 29/08/2014 at 17:30 Broadband problem in the Birmingham area Dialling codes affected: 01952

Dialling codes affected: 01952

Impacting service since 29/08/2014 17:18

We've fixed the problem in the Birmingham area so your broadband should now be working. If it isn't, try restarting your modem or router.


Fri 29/08/2014 at 19:53

Phone Line

We currently have 2 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 2 Details Estimated time to resolve
Fri 29/08/2014 at 00:22 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.               

Hornchurch - 01708 (estimated clear date 03/09/2014)

Kilkhampton - 01288 (estimated clear date 03/09/2014)

Maesycrugiau - 01559 (estimated clear date 03/09/2014)

Hadleigh - 01702 (estimated clear date 03/09/2014)

Warrenpoint - 02841 (estimated clear date 02/09/2014)

Bromyard - 01885  (estimated clear date 02/09/2014)

Pill - 01275 (estimated clear date 02/09/2014)

Camrose - 01437 (estimated clear date 02/09/2014)

Wallop - 01264 (estimated clear date 02/09/2014)

Stratford - 0203 (estimated clear date 30/08/2014)

Coads Green - 01566 (estimated clear date 30/08/2014)

Barnet - 0203, 0208 (estimated clear date 30/08/2014)

Tottington - 01204 (estimated clear date 30/08/2014)

Please revisit this page for further updates.





Ongoing
Fri 29/08/2014 at 11:50 Telephone problem in the Hyde problem Dialling codes affected: 01613

Dialling codes affected: 01613

Impacting service since 29/08/2014 09:51

We're really sorry but we've got a problem at the moment in the Hyde area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:30

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