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We currently have 7 ongoing issues and 3 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 7 Details Estimated time to resolve
Mon 22/12/2014 at 07:29 BT Infinity problem in the Chippenham area Dialling codes affected: 01249

Dialling codes affected: 01249

Impacting service since 17/12/2014 01:23

Update 1: Investigations are continuing in to the cause of this outage. We apologise for any inconvenience caused.

Initial Update: We're really sorry but we've got a problem at the moment in the Chippenham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


19:45
Mon 22/12/2014 at 07:30 BT Infinity problem in the Aspatria area Dialling codes affected: 01697

Dialling codes affected: 01697

Impacting service since 19/12/2014 11:51

Update 1: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault. We apologise for the delays experienced.

Initial Update: We're really sorry but we've got a problem at the moment in the Aspatria area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


19:35
Mon 22/12/2014 at 07:34 BT Infinity problem in the Hendon area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208

Impacting service since 12/12/2014 15:53

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however, we are working as hard as possible to get this fixed for you.

Initial Update: We're really sorry but we've got a problem at the moment in the Hendon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


19:25
Mon 22/12/2014 at 07:37 BT Infinity problem in the Bargoed area Dialling codes affected: 01443

Dialling codes affected: 01443

Impacting service since 16/12/2014 06:47

Update 1: Engineers are still working to resolve this incident. We apologise for any inconvenience this is causing.

Initial Update: We're really sorry but we've got a problem at the moment in the Bargoed area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

19:55
Mon 22/12/2014 at 08:04 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

Lisburn - 02892 (estimated clear date 28/12/2014)

Annaghmore - 02838 (estimated clear date 28/12/2014)

New Mills - 01663 (estimated clear date 28/12/2014)

London Bexleyheath - 0208 0207 0203 (estimated clear date 28/12/2014)

Measham - 01530 (estimated clear date 28/12/2014)

Harlech - 01766 (estimated clear date 28/12/2014)

Heathfield - 01435 (estimated clear date 28/12/2014)

Guildford - 01483 (estimated clear date 28/12/2014)

Par - 01726 (estimated clear date 28/12/2014)

Copthorne - 01342 (estimated clear date 28/12/2014)

Great Witley- 01299 (estimated clear date 28/12/2014)
   
Martletwy- 01834 (estimated clear date 28/12/2014)

Brynsiencyn- 01248 (estimated clear date 28/12/2014)

Neyland- 01646 (estimated clear date 28/12/2014)

Llanrwst- 01492 (estimated clear date 28/12/2014)

Ary- 01292 (estimated clear date 28/12/2014)

Warrenpoint- 02841 (estimated clear date 28/12/2014)

Wotton-Under-Edge- 01453 (estimated clear date 28/12/2014)

Evesham- 01386 (estimated clear date 24/12/2014)

Hastings- 01227 (estimated clear date 24/12/2014)

Stamford Hill- 01253 (estimated clear date 24/12/2014)

Felling- 0191 (estimated clear date 23/12/2014)

Romford South- 01708 (estimated clear date 23/12/2014)

Dormans Park- 01342 (estimated clear date 23/12/2014)

Botwnnog- 01758 (estimated clear date 23/12/2014)

Turriff - 01888 (estimated clear date 23/12/2014)

Weybridge - 01932 (estimated clear date 23/12/2014)

Balliesmills - 02892 (estimated clear date 23/12/2014)

Orton- 01343 (estimated clear date 23/12/2014)

DerryGonnelly- 02868 (estimated clear date 23/12/2014)

Millom- 01229 (estimated clear date 23/12/2014)

Muswell Hill - 0203, 0207, 0208 (estimated clear date 21/12/2014)

Please revisit this page for further updates.

Ongoing
Mon 22/12/2014 at 10:51 BT Infinity problem in the Nuneaton area Dialling codes affected: 0208,02476

Dialling codes affected: 0208,02476

Impacting service since 22/12/2014 10:36

Initial Update: We're really sorry but we've got a problem at the moment in the Nuneaton area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Update 1: The necessary equipment required to resolve the issue has been ordered

Please revisit this page for further updates.

19:00
Mon 22/12/2014 at 16:53 Broadband problem in the Dunoon area Dialling codes affected: 01369

Dialling codes affected: 01369

Impacting service since 22/12/2014 16:07

We're really sorry but we've got a problem at the moment in the Dunoon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

23:00
Date & Time Resolved issues 3 Details Time resolved
Sun 21/12/2014 at 13:29 BT Infinity problem in the Staines area Dialling codes affected: 01784

Dialling codes affected: 01784

We've fixed the problem in the Staines area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 21/12/2014 at 20:22
Sun 21/12/2014 at 17:38 BT Infinity problem in the Romford area Dialling codes affected: 01708

Dialling codes affected: 01708

We've fixed the problem in the Romford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 21/12/2014 at 19:53
Mon 22/12/2014 at 16:54 Broadband problem in the Ravensworth area Dialling codes affected: 01931

Dialling codes affected: 01931

Impacting service since 22/12/2014 16:41

We've fixed the problem in the Ravensworth area so your broadband should now be working. If it isn't, try restarting your modem or router.

Mon 22/12/2014 at 16:58

Phone Line

We currently have 1 ongoing issue and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Mon 22/12/2014 at 08:04 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.    

Lisburn - 02892 (estimated clear date 28/12/2014)

Annaghmore - 02838 (estimated clear date 28/12/2014)

New Mills - 01663 (estimated clear date 28/12/2014)

London Bexleyheath - 0208 0207 0203 (estimated clear date 28/12/2014)

Measham - 01530 (estimated clear date 28/12/2014)

Harlech - 01766 (estimated clear date 28/12/2014)

Heathfield - 01435 (estimated clear date 28/12/2014)

Guildford - 01483 (estimated clear date 28/12/2014)

Par - 01726 (estimated clear date 28/12/2014)

Copthorne - 01342 (estimated clear date 28/12/2014)

Great Witley- 01299 (estimated clear date 28/12/2014)
   
Martletwy- 01834 (estimated clear date 28/12/2014)

Brynsiencyn- 01248 (estimated clear date 28/12/2014)

Neyland- 01646 (estimated clear date 28/12/2014)

Llanrwst- 01492 (estimated clear date 28/12/2014)

Ary- 01292 (estimated clear date 28/12/2014)

Warrenpoint- 02841 (estimated clear date 28/12/2014)

Wotton-Under-Edge- 01453 (estimated clear date 28/12/2014)

Evesham- 01386 (estimated clear date 24/12/2014)

Hastings- 01227 (estimated clear date 24/12/2014)

Stamford Hill- 01253 (estimated clear date 24/12/2014)

Felling- 0191 (estimated clear date 23/12/2014)

Romford South- 01708 (estimated clear date 23/12/2014)

Dormans Park- 01342 (estimated clear date 23/12/2014)

Botwnnog- 01758 (estimated clear date 23/12/2014)

Turriff - 01888 (estimated clear date 23/12/2014)

Weybridge - 01932 (estimated clear date 23/12/2014)

Balliesmills - 02892 (estimated clear date 23/12/2014)

Orton- 01343 (estimated clear date 23/12/2014)

DerryGonnelly- 02868 (estimated clear date 23/12/2014)

Millom- 01229 (estimated clear date 23/12/2014)

Muswell Hill - 0203, 0207, 0208 (estimated clear date 21/12/2014)

Please revisit this page for further updates.

Ongoing

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