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We currently have 15 ongoing issues and 12 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 15 Details Estimated time to resolve
Fri 25/07/2014 at 00:05 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.     
Castlereagh - 02890 (estimated clear date 29/07/2014)

Kircubbin - 02842 (estimated clear date 29/07/2014)

Ross-On-Wye - 01989 (estimated clear date 29/07/2014)

Moneymore - 02886 (estimated clear date 29/07/2014)

Leshmahagow - 01555 (estimated clear date 29/07/2014)

Eltham- 0203, 0207, 0208 (estimated clear date 29/07/2014)

Tavistock- 01822 (estimated clear date 28/07/2014)

Bow- 01363 (estimated clear date 28/07/2014)

Bratton - 01380 (estimated clear date 28/07/2014)

Upavon - 01980 (estimated clear date 27/07/2014)

Gunnislake - 01822 (estimated clear date 27/07/2014)

Peartree - 01283,01332 (estimated clear date 27/07/2014)

Bethesda - 01248  (estimated clear date 27/07/2014)

Felsted - 01371 (estimated clear date 27/07/2014)

North Tawton - 01837 (estimated clear date 26/07/2014)

Pulham Market - 013796 (estimated clear date 26/07/2014)

Toomebridge - 0287965 (estimated clear date 26/07/2014)

Minehead - 01643 (estimated clear date 26/07/2014)

Leominster - 01568 (estimated clear date 26/07/2014)

Chittlehamholt - 01769 (estimated clear date 26/07/2014)

Wishaw - 01698 (estimated clear date 26/07/2014)

Please revisit this page for further updates.




Ongoing
Fri 25/07/2014 at 00:05 Delayed repairs in the following areas due to severe storm conditions. More details

Delayed repairs will be experienced in the following areas due to the severe storm conditions between Thursday 17th July and Sunday 20th July 2014:

North Manchester

South Yorkshire

Peterborough

Southend

Colchester

Cambridge

Broadlands

Romford

Newport

Bristol

East Downs

Swindon

Southampton

Ongoing
Fri 25/07/2014 at 00:06 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephony and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 25/07/2014 at 00:06 Broadband problem in the Aghadowey area Dialling codes affected: 02870

Dialling codes affected:  02870

Impacting service since 24/07/2014 11:05

We're really sorry but we've got a problem at the moment in the AGHADOWEY area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


00:00
Fri 25/07/2014 at 00:06 BT Infinity problem in the Hatch End area Dialling codes affected: 0208, 0203

Dialling codes affected: 0208, 0203   

Impacting service since 23/07/2014 15:20

We're really sorry but we've got a problem at the moment in the Hatch End area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Fri 25/07/2014 at 00:06 BT Infinity problem in the Faversham area Dialling codes affected: 01326

Dialling codes affected: 01326

Impacting service since 24/07/2014 18:46

We're really sorry but we've got a problem at the moment in the Faversham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


00:00
Fri 25/07/2014 at 02:47 BT Infinity problem in the East Grinstead Dialling codes affected: 01342

Dialling codes affected: 01342

Impacting service since 25/07/2014 00:55

We're really sorry but we've got a problem at the moment in the East Grinstead area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Fri 25/07/2014 at 09:13 BT Infinity problem in the Foleshill area Dialling codes affected: 02475, 02476, 02477

Dialling codes affected: 02475, 02476, 02477

Impacting service since 25/07/2014 09:12

We're really sorry but we've got a problem at the moment in the Foleshill area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Fri 25/07/2014 at 13:27 Broadband problem in the Illingworth area Dialling codes affected: 01422

Dialling codes affected: 01422

Impacting service since 25/07/2014 13:07

We're really sorry but we've got a problem at the moment in the Illingworth area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Fri 25/07/2014 at 13:47 BT Infinity problem in the Drumbo area Dialling codes affected: 02890

Dialling codes affected: 02890

Impacting service since 25/07/2014 13:36

We're really sorry but we've got a problem at the moment in the Drumbo area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Fri 25/07/2014 at 14:59 Broadband problem in the Overstrand area Dialling codes affected: 01263

Dialling codes affected: 01263

Impacting service since 25/07/2014 14:57

We're really sorry but we've got a problem at the moment in the overstrand area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Fri 25/07/2014 at 15:18 BT Infinity problem in the Antrim Dialling codes affected: 02894

Dialling codes affected: 02894

Impacting service since 25/07/2014 15:06

We're really sorry but we've got a problem at the moment in the Antrim area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Fri 25/07/2014 at 17:35 BT Infinity problem in the Billericay area Dialling codes affected: 01277

Dialling codes affected: 01277

Impacting service since 25/07/2014 17:18

We're really sorry but we've got a problem at the moment in the Billericay area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Fri 25/07/2014 at 20:32 BT Infinity problem in the Thorne area Affecting dialling code: 01405

Impacting since 25/07/2014 19:59

Dialling codes affected: 01405

We're really sorry but we've got a problem at the moment in the Thorne area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Fri 25/07/2014 at 21:36 BT Broadband problem in the Canterbury area Affecting dialling code: 01227

Impacting since 25/07/2014 21:11

Dialling codes affected: 01227

We're really sorry but we've got a problem at the moment in the Canterbury area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00
Date & Time Resolved issues 12 Details Time resolved
Thu 24/07/2014 at 02:06 BT Infinity problem in the Chipping Norton area Dialling codes affected: 01608

Dialling codes affected: 01608

We've fixed the problem in the Chipping Norton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 24/07/2014 at 23:30
Thu 24/07/2014 at 17:19 BT Infinity problem in the Hartford area Dialling codes affected: 01606

Dialling codes affected: 01606

We've fixed the problem in the Hartford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 24/07/2014 at 20:51
Fri 25/07/2014 at 00:06 Broadband problem in the Netheravon area Dialling codes affected: 01980

Dialling codes affected: 01980

We've fixed the problem in the Netheravon area so your broadband should now be working. If it isn't, try restarting your modem or router.



Fri 25/07/2014 at 10:37
Fri 25/07/2014 at 00:06 Broadband problem in the Denholm area Dialling codes affected: 01450

Dialling codes affected: 01450

We've fixed the problem in the Denholm area so your broadband should now be working. If it isn't, try restarting your modem or router.



Fri 25/07/2014 at 13:51
Fri 25/07/2014 at 00:06 BT Infinity problem in the Jarrow area Dialling codes affected: 0191

Dialling codes affected: 0191

We've fixed the problem in the Jarrow area so your BT Infinity should now be working. If it isn't, try restarting your router.

Fri 25/07/2014 at 10:40
Fri 25/07/2014 at 02:58 Broadband problem in the Weston area Dialling codes affected: 01462 & 01889

Dialling codes affected: 01462 & 01889 

We've fixed the problem in the Weston area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 25/07/2014 at 03:35
Fri 25/07/2014 at 03:09 Broadband problem in the Upper Sapey area Dialling codes affected: 01886

Dialling codes affected: 01886

We've fixed the problem in the Uppey Sapey area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 25/07/2014 at 04:30
Fri 25/07/2014 at 11:13 Broadband problem in the Bradford On Avon area Dialling codes affected: 01225

Dialling codes affected: 01225

We've fixed the problem in the Bradford On Avon area so your broadband should now be working. If it isn't, try restarting your modem or router.



Fri 25/07/2014 at 11:31
Fri 25/07/2014 at 12:32 Broadband problem in the Ledaig area Dialling codes affected: 01631

Dialling codes affected: 01631

We've fixed the problem in the Ledaig area so your broadband should now be working. If it isn't, try restarting your modem or router.


Fri 25/07/2014 at 13:18
Fri 25/07/2014 at 13:15 Broadband problem in the Skelmanthorpe area Dialling codes affected: 0148

Dialling codes affected: 0148

We've fixed the problem in the Skelmanthorpe area so your broadband should now be working. If it isn't, try restarting your modem or router.

Fri 25/07/2014 at 14:27
Fri 25/07/2014 at 16:31 BT Infinity problem in the Waterside area Dialling codes affected: 02871

Dialling codes affected: 02871

We've fixed the problem in the Waterside area so your BT Infinity should now be working. If it isn't, try restarting your router.


Fri 25/07/2014 at 20:08
Fri 25/07/2014 at 19:37 BT Infinity problem in the Witham area Dialling codes affected: 01376

Dialling codes affected: 01376

Impacting service since 25/07/2014 19:21

We've fixed the problem in the Witham area so your broadband should now be working. If it isn't, try restarting your modem or router for Instructions Residential Customers please click here or Business Customers please click here.

Fri 25/07/2014 at 21:02

Phone Line

We currently have 4 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 4 Details Estimated time to resolve
Fri 25/07/2014 at 00:05 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.     
Castlereagh - 02890 (estimated clear date 29/07/2014)

Kircubbin - 02842 (estimated clear date 29/07/2014)

Ross-On-Wye - 01989 (estimated clear date 29/07/2014)

Moneymore - 02886 (estimated clear date 29/07/2014)

Leshmahagow - 01555 (estimated clear date 29/07/2014)

Eltham- 0203, 0207, 0208 (estimated clear date 29/07/2014)

Tavistock- 01822 (estimated clear date 28/07/2014)

Bow- 01363 (estimated clear date 28/07/2014)

Bratton - 01380 (estimated clear date 28/07/2014)

Upavon - 01980 (estimated clear date 27/07/2014)

Gunnislake - 01822 (estimated clear date 27/07/2014)

Peartree - 01283,01332 (estimated clear date 27/07/2014)

Bethesda - 01248  (estimated clear date 27/07/2014)

Felsted - 01371 (estimated clear date 27/07/2014)

North Tawton - 01837 (estimated clear date 26/07/2014)

Pulham Market - 013796 (estimated clear date 26/07/2014)

Toomebridge - 0287965 (estimated clear date 26/07/2014)

Minehead - 01643 (estimated clear date 26/07/2014)

Leominster - 01568 (estimated clear date 26/07/2014)

Chittlehamholt - 01769 (estimated clear date 26/07/2014)

Wishaw - 01698 (estimated clear date 26/07/2014)

Please revisit this page for further updates.




Ongoing
Fri 25/07/2014 at 00:05 Delayed repairs in the following areas due to severe storm conditions. More details

Delayed repairs will be experienced in the following areas due to the severe storm conditions between Thursday 17th July and Sunday 20th July 2014:

North Manchester

South Yorkshire

Peterborough

Southend

Colchester

Cambridge

Broadlands

Romford

Newport

Bristol

East Downs

Swindon

Southampton

Ongoing
Fri 25/07/2014 at 00:06 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephony and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Fri 25/07/2014 at 11:38 Telephone problem inthe Great Bentley area Dialling codes affected: 01206

Dialling codes affected: 01206 

Impacting service since 25/07/2014 10:13

We're really sorry but we've got a problem at the moment in the Great Bentley area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

00:00

Email & Hosting

We currently have 1 ongoing issue and 0 resolved issues.
Date & Time Ongoing issue 1 Details Estimated time to resolve
Fri 25/07/2014 at 00:05 Problems with BT Business Broadband customers using the mail relay service. More details

We're really sorry but we've got a problem where BT Business Broadband customers who use the mail relay service, for email domains hosted outside BT are unable to send email via the email relay service. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30

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