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We currently have 8 ongoing issues and 17 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 8 Details Estimated time to resolve
Sun 21/09/2014 at 01:35 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephone and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 21/09/2014 at 01:37 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Walsham Le Willows - 01359 (estimated clear date 25/09/2014)  

Pershore - 01386 (estimated clear date 25/09/2014)  

Lisbellaw - 02866 (estimated clear date 24/09/2014) 
  
Aberdeen Kingwells - 01224 (estimated clear date 24/09/2014)

Bletchington - 01869 (estimated clear date 24/09/2014)

Nayland - 01206 (estimated clear date 24/09/2014)

Symonds Yat - 01600 (estimated clear date 24/09/2014)

Holsworthy - 01409 (estimated clear date 24/09/2014)

Powick - 01905 (estimated clear date 24/09/2014)

Longtown - 012879 (estimated clear date 23/09/2014)

Blackburn - 01254 (estimated clear date 23/09/2014)

Heckfield - 01189 (estimated clear date 23/09/2014)

Penshurst - 01892 (estimated clear date 23/09/2014)

Hintlesham - 01473 (estimated clear date 23/09/2014)

Knightwick - 01886 (estimated clear date 23/09/2014)

Poplar - 0203, 0207 (estimated clear date 23/09/2014)

Caldercruix - 01236 (estimated clear date 23/09/2014)

Yeovil - 01935 (estimated clear date 23/09/2014)

Farnham Common - 01753 (estimated clear date 23/09/2014)

Christchurch - 01202 (estimated clear date 23/09/2014)

Denham - 01895 (estimated clear date 22/09/2014)

Veryan- 01872 (estimated clear date 22/09/2014)

Presteigne - 01544 (estimated clear date 22/09/2014)

Moccas - 01299 and 01981 (estimated clear date 22/09/2014)

Sherborne - 01935 (estimated clear date 22/09/2014)

Keady - 02837 (estimated clear date 22/09/2014)

Stoke Climsland - 01579 (estimated clear date 22/09/2014)

Leominster- 01568 (estimated clear date 22/09/2014)

Guildford- 01483 (estimated clear date 22/09/2014)

Please revisit this page for further updates.






Ongoing
Sun 21/09/2014 at 01:42 BT Infinity problem in the Baillies Mills area Dialling codes affected: 02892

Dialling codes affected: 02892

Impacting service since 20/09/2014 08:38

We're really sorry but we've got a problem at the moment in the Baillies Mills area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

21:00
Sun 21/09/2014 at 01:44 BT Infinity problem in the Melksham area Dialling codes affected: 01225

Dialling codes affected: 01225

Impacting service since 19/09/2014 03:58

We're really sorry but we've got a problem at the moment in the Melksham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.


21:00
Sun 21/09/2014 at 01:45 BT Infinity problem in the Petersfield area Dialling codes affected: 01730

Dialling codes affected: 01730

Impacting service since 17/09/2014 02:14

We're really sorry but we've got a problem at the moment in the Petersfield area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:00
Sun 21/09/2014 at 01:46 BT Infinity problem in the Welwyn Garden area Dialling codes affected: 01707

Dialling codes affected: 01707

Impacting service since 20/09/2014 05:58

We're really sorry but we've got a problem at the moment in the Welwyn Garden area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:00
Sun 21/09/2014 at 01:47 BT Infinity problem in the Marine area Dialling codes affected: 01702

Dialling codes affected: 01702

Impacting service since 20/09/2014 08:49

We're really sorry but we've got a problem at the moment in the Marine area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:00
Sun 21/09/2014 at 19:18 BT Infinity problem in the Folkestone area Dialling codes affected: 01303

Dialling codes affected: 01303

Impacting service since 21/09/2014 19:13

We're really sorry but we've got a problem at the moment in the Folkestone area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21/09/2014 00:13
Date & Time Resolved issues 17 Details Time resolved
Sat 20/09/2014 at 07:04 Broadband problem in the Inverkeithing area Dialling codes affected: 01383

Dialling codes affected: 01383

We've fixed the problem in the Inverkeithing area so your broadband should now be working. If it isn't, try restarting your modem or router.

Sat 20/09/2014 at 22:54
Sat 20/09/2014 at 07:06 BT Infinity problem in the Andover area Dialling codes affected: 01264

Dialling codes affected: 01264

We've fixed the problem in the Andover area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 20/09/2014 at 23:20
Sat 20/09/2014 at 07:07 BT Infinity problem in the Blyth area Dialling codes affected: 01670,01909

Dialling codes affected: 01670,01909

We've fixed the problem in the Blyth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 20/09/2014 at 23:19
Sat 20/09/2014 at 07:09 BT Infinity problem in the Calder Valley area Dialling codes affected: 01422

Dialling codes affected: 01422

We've fixed the problem in the Calder Valley area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 20/09/2014 at 23:21
Sat 20/09/2014 at 07:09 BT Infinity problem in the Hornchurch area Dialling codes affected: 01708

Dialling codes affected: 01708

We've fixed the problem in the Hornchurch area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 20/09/2014 at 23:26
Sat 20/09/2014 at 07:14 BT Infinity problem in the Corsham area Dialling codes affected: 01249

Dialling codes affected: 01249

We've fixed the problem in the Corsham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 21/09/2014 at 00:05
Sat 20/09/2014 at 07:15 BT Infinity problem in the Belfast City area Dialling codes affected: 02890

Dialling codes affected: 02890

We've fixed the problem in the Belfast City area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 21/09/2014 at 00:08
Sat 20/09/2014 at 07:21 BT Infinity problem in the Brentwood area Dialling codes affected: 01277

Dialling codes affected: 01277

We've fixed the problem in the Brentwood area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 20/09/2014 at 23:32
Sat 20/09/2014 at 13:55 BT Infinity problem in the Beaconsfield area Dialling codes affected: 01494

Dialling codes affected: 01494

We've fixed the problem in the Beaconsfield area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 20/09/2014 at 22:50
Sat 20/09/2014 at 18:37 BT Infinity problem in the Colchester area Dialling codes affected: 01206

Dialling codes affected: 01206

We've fixed the problem in the Colchester area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sat 20/09/2014 at 21:35
Sun 21/09/2014 at 00:12 BT Infinity Problem in the Coleraine area Dialling codes affected: 02870

Dialling codes affected: 02870

We've fixed the problem in the Coleraine area so your BT Infinity should now be working. If it isn't, try restarting your router.

.

Sun 21/09/2014 at 16:36
Sun 21/09/2014 at 01:14 BT Infinity problem in the Bodmin area Dialling codes affected: 01208

Dialling codes affected: 01208

Impacting service since 21/09/2014 06:08

We've fixed the problem in the Bodmin area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 21/09/2014 at 13:14
Sun 21/09/2014 at 01:41 BT Infinity problem in the Stanton area Dialling codes affected: 01359

Dialling codes affected: 01359

We've fixed the problem in the Stanton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 21/09/2014 at 03:33
Sun 21/09/2014 at 09:03 BT Infinity problem in the Kemptown area Dialling codes affected: 01273

Dialling codes affected: 01273

We've fixed the problem in the Kemptown area so your BT Infinity should now be working. If it isn't, try restarting your router.

Sun 21/09/2014 at 18:52
Sun 21/09/2014 at 09:15 Broadband problem in the Marshchapel area Dialling codes affected: 01472

Dialling codes affected: 01472

We've fixed the problem in the Marshchapel area so your broadband should now be working. If it isn't, try restarting your modem or router.



Sun 21/09/2014 at 12:35
Sun 21/09/2014 at 10:14 Broadband problem in the Braintree area Dialling codes affected: 01376

Dialling codes affected: 01376

We've fixed the problem in the Braintree area so your broadband should now be working. If it isn't, try restarting your modem or router.



Sun 21/09/2014 at 14:06
Sun 21/09/2014 at 10:35 BT Infinity problem in the Goscote area Dialling codes affected: 01162, 01163, 01164

Dialling codes affected: 01162, 01163, 01164 

Impacting service since 21/09/2014 10:26

We've fixed the problem in the Goscote area so your BT Infinity should now be working. If it isn't, try restarting your router.

.

Sun 21/09/2014 at 14:35

Phone Line

We currently have 3 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Sun 21/09/2014 at 01:35 Weather issues across parts of the UK More details

Due to recent poor weather conditions across the UK we have seen a large increase in telephone and broadband faults.

The majority of broadband faults can be fixed by rebooting your home hub.

We're trying to fix the problems as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 21/09/2014 at 01:37 Loss of Broadband and Telephone service More details

A small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.  

Walsham Le Willows - 01359 (estimated clear date 25/09/2014)  

Pershore - 01386 (estimated clear date 25/09/2014)  

Lisbellaw - 02866 (estimated clear date 24/09/2014) 
  
Aberdeen Kingwells - 01224 (estimated clear date 24/09/2014)

Bletchington - 01869 (estimated clear date 24/09/2014)

Nayland - 01206 (estimated clear date 24/09/2014)

Symonds Yat - 01600 (estimated clear date 24/09/2014)

Holsworthy - 01409 (estimated clear date 24/09/2014)

Powick - 01905 (estimated clear date 24/09/2014)

Longtown - 012879 (estimated clear date 23/09/2014)

Blackburn - 01254 (estimated clear date 23/09/2014)

Heckfield - 01189 (estimated clear date 23/09/2014)

Penshurst - 01892 (estimated clear date 23/09/2014)

Hintlesham - 01473 (estimated clear date 23/09/2014)

Knightwick - 01886 (estimated clear date 23/09/2014)

Poplar - 0203, 0207 (estimated clear date 23/09/2014)

Caldercruix - 01236 (estimated clear date 23/09/2014)

Yeovil - 01935 (estimated clear date 23/09/2014)

Farnham Common - 01753 (estimated clear date 23/09/2014)

Christchurch - 01202 (estimated clear date 23/09/2014)

Denham - 01895 (estimated clear date 22/09/2014)

Veryan- 01872 (estimated clear date 22/09/2014)

Presteigne - 01544 (estimated clear date 22/09/2014)

Moccas - 01299 and 01981 (estimated clear date 22/09/2014)

Sherborne - 01935 (estimated clear date 22/09/2014)

Keady - 02837 (estimated clear date 22/09/2014)

Stoke Climsland - 01579 (estimated clear date 22/09/2014)

Leominster- 01568 (estimated clear date 22/09/2014)

Guildford- 01483 (estimated clear date 22/09/2014)

Please revisit this page for further updates.






Ongoing
Sun 21/09/2014 at 05:27 Telephone problem in the Wrexham North Area Dialling codes affected: 01978

Dialling codes affected: 01978

Impacting service since 21/09/2014 04:49

We're really sorry but we've got a problem at the moment in the Wrexham North area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

21:00

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