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We currently have 15 ongoing issues and 10 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 15 Details Estimated time to resolve
Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Paxton - 01289 (estimated clear 02/12/2014)

Derrygonnelly - 02868 (estimated clear 02/12/2014)

 Llandegla - 01978 (estimated clear 01/12/2014)

Llanuwchllyn - 01678 (estimated clear 01/12/2014)

Amman Valley - 01269 (estimated clear 01/12/2014)

Rossett - 01244 (estimated clear 01/12/2014)

South Harrow - 0203, 0207, 0208 (estimated clear 01/12/2014)

Horsham - 014032, 014037 (estimated clear 28/11/2014)

Inverness Macdhui 01463 - (estimated clear 28/11/2014)

Killyleague 02844- (estimated clear 28/11/2014)

Woolhampton 01183 - (estimated clear 28/11/2014)

Fintona - 02882 (estimated clear 28/11/2014)

Halstead - 01787 (estimated clear 28/11/2014)

Treffgarne - 01437 (estimated clear 28/11/2014)

Manaton - 01647 (estimated clear 28/11/2014)

Chapmanslade - 01373 (estimated clear 28/11/2014)

Llandyssul - 01559 (estimated clear 28/11/2014)

Larbert - 01324 (estimated clear 28/11/2014)

Somersham - 01487 (estimated clear 27/11/2014)

Larbert - 01324 (estimated clear 27/11/2014)

Llanbedrog - 01758 (estimated clear 27/11/2014)

Painswick - 01452 (estimated clear 27/11/2014)

Greenwich - 0203, 0207, 0209 (estimated clear 27/11/2014)

Hillsborough - 02892 (estimated clear 27/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Ongoing
Wed 26/11/2014 at 08:41 BT Broadband problem in the Langside area Dialling codes affected: 0141

Dialling codes affected:  0141

Impacting service since 25/11/2014 11:15

We're really sorry but we've got a problem at the moment in the Langside area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Wed 26/11/2014 at 08:45 BT Infinity problem in the Swindon area Dialling codes affected: 01793

Dialling codes affected: 01793

Impacting service since 21/11/2014 21:35

We're really sorry but we've got a problem at the moment in the Swindon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Wed 26/11/2014 at 08:48 BT Infinity problem in the Inverness Culloden area Dialling codes affected: 01463

Dialling codes affected: 01463

Impacting service since 25/11/2014 09:28

We're really sorry but we've got a problem at the moment in the Inverness Culloden area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Wed 26/11/2014 at 08:50 BT Broadband problem in the Kingsland Green area Dialling codes affected: 0207,0203,0208

Dialling codes affected: 0207,0203,0208

Impacting service since 25/11/2014
We're really sorry but we've got a problem at the moment in the Kingsland Green area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Wed 26/11/2014 at 13:31 Broadband problem in the Stalham area Dialling codes affected: 01692

Dialling codes affected: 01692

Impacting service since 26/11/2014 12:07

We're really sorry but we've got a problem at the moment in the Stalham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Wed 26/11/2014 at 17:05 BT Infinity problem in the Liverpool Crosby area Dialling codes affected: 0151

Dialling codes affected: 0151

Impacting service since 26/11/2014 09:08

We're really sorry but we've got a problem at the moment in the Liverpool Crosby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Wed 26/11/2014 at 17:24 BT Infinity problem in the Holbrook area Dialling codes affected: 01473

Dialling codes affected: 01473

Impacting service since 26/11/2014 17:08

We're really sorry but we've got a problem at the moment in the Holbrook area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Wed 26/11/2014 at 17:32 Broadband problem in the Faversham area Dialling codes affected: 01326

Dialling codes affected: 01326

Impacting service since 26/11/2014 17:30

We're really sorry but we've got a problem at the moment in the Faversham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:30
Wed 26/11/2014 at 22:53 BT Infinity problem in the Upton Park area More details

alling codes affected: 0203 0207 0208

Impacting service since 26/11/2014 22:37


We're really sorry but we've got a problem at the moment in the Upton Park area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Thu 27/11/2014 at 07:20 BT Broadband problem in the Crossmere area Dialling codes affected: 01239

Dialling codes affected: 01239

Impacting service since 27/11/2014 06:00

We're really sorry but we've got a problem at the moment in the Crossmere area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Thu 27/11/2014 at 07:21 BT Infinity problem in the Wimbledon area Dialling codes affected: 0203, 0208

Dialling codes affected: 0203, 0208 

Impacting service since 27/11/2014 06:20

We're really sorry but we've got a problem at the moment in the Wimbledon area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Thu 27/11/2014 at 09:15 BT Infinity problem in the Pevensey area Dialling codes affected: 01323

Dialling codes affected: 01323

Impacting service since 27/11/2014 08:42

We're really sorry but we've got a problem at the moment in the Pevensey area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

12:00
Thu 27/11/2014 at 10:45 BT Infinity problem in the High Wycombe area Dialling codes affected: 01494

Dialling codes affected: 01494

Impacting service since 27/11/2014 10:00

We're really sorry but we've got a problem at the moment in the High Wycombe area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

13:00
Thu 27/11/2014 at 11:07 Some BT Infinity customers in Truro may be experiencing an issue when trying to make Fibre Voice Calls More details

We're really sorry but we've got a problem at the moment which has resulted in some BT Infinity customers in Truro experiencing an issue when trying to make Fibre Voice Calls.

Please complete a power reset on your broadband equipment in an attempt to resolve the issue.

We're trying to fix the problem as quickly as we can.

14:00
Date & Time Resolved issues 10 Details Time resolved
Wed 26/11/2014 at 01:20 BT Infinity problem in the Gorleston area Dialling codes affected: 01493

Dialling codes affected: 01493

We've fixed the problem in the Gorleston area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 26/11/2014 at 20:53
Wed 26/11/2014 at 08:41 BT Infinity problem in the Longton area Dialling codes affected: 01328,01772,01782

Dialling codes affected: 01328,01772,01782

Impacting service since 25/11/2014 11:30

We've fixed the problem in the Longton area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 27/11/2014 at 10:55
Wed 26/11/2014 at 08:47 Broadband probelm in the High Wycombe area Dialling codes affected: 01494

Dialling codes affected: 01494

Impacting service since 25/11/2014 09:02

We've fixed the problem in the High Wycombe area so your broadband should now be working. If it isn't, try restarting your modem or router.


Thu 27/11/2014 at 08:19
Wed 26/11/2014 at 08:49 BT Infinity problem in the Summertown area Dialling codes affected: 01865

Dialling codes affected: 01865

We've fixed the problem in the Summertown area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 26/11/2014 at 11:48
Wed 26/11/2014 at 09:55 Broadband problem in the Amisfield area Dialling codes affected: 01387

Dialling codes affected: 01387

We've fixed the problem in the Amisfield area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 26/11/2014 at 11:34
Wed 26/11/2014 at 12:09 BT Infinity problem in the Vauxhall area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208

We've fixed the problem in the Vauxhall area so your BT Infinity should now be working. If it isn't, try restarting your router.


Wed 26/11/2014 at 21:32
Wed 26/11/2014 at 12:32 BT Infinity problem in the Knutsford area Dialling codes affected: 01565

Dialling codes affected: 01565

We've fixed the problem in the Knutsford area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 26/11/2014 at 20:52
Wed 26/11/2014 at 12:56 Broadband problem in the Rock Ferry area Dialling codes affected: 0151

Dialling codes affected: 0151

Impacting service since 26/11/2014 11:18

We've fixed the problem in the Rock Ferry area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 26/11/2014 at 13:24
Wed 26/11/2014 at 14:40 BT Broadband problem in the Lee Green area Dialling codes affected: 0203, 0207, 0208

Dialling codes affected: 0203, 0207, 0208 

We've fixed the problem in the Lee Green area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 27/11/2014 at 08:26 BT Broadband problem in the Farnborough area Dialling codes affected: 01689

Dialling codes affected: 01689

Impacting service since 27/11/2014 08:25

We've fixed the problem in the Farnborough area so your broadband should now be working. If it isn't, try restarting your modem or router.

Thu 27/11/2014 at 10:29

Phone Line

We currently have 3 ongoing issues and 0 resolved issues.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Fri 21/11/2014 at 04:54 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Paxton - 01289 (estimated clear 02/12/2014)

Derrygonnelly - 02868 (estimated clear 02/12/2014)

 Llandegla - 01978 (estimated clear 01/12/2014)

Llanuwchllyn - 01678 (estimated clear 01/12/2014)

Amman Valley - 01269 (estimated clear 01/12/2014)

Rossett - 01244 (estimated clear 01/12/2014)

South Harrow - 0203, 0207, 0208 (estimated clear 01/12/2014)

Horsham - 014032, 014037 (estimated clear 28/11/2014)

Inverness Macdhui 01463 - (estimated clear 28/11/2014)

Killyleague 02844- (estimated clear 28/11/2014)

Woolhampton 01183 - (estimated clear 28/11/2014)

Fintona - 02882 (estimated clear 28/11/2014)

Halstead - 01787 (estimated clear 28/11/2014)

Treffgarne - 01437 (estimated clear 28/11/2014)

Manaton - 01647 (estimated clear 28/11/2014)

Chapmanslade - 01373 (estimated clear 28/11/2014)

Llandyssul - 01559 (estimated clear 28/11/2014)

Larbert - 01324 (estimated clear 28/11/2014)

Somersham - 01487 (estimated clear 27/11/2014)

Larbert - 01324 (estimated clear 27/11/2014)

Llanbedrog - 01758 (estimated clear 27/11/2014)

Painswick - 01452 (estimated clear 27/11/2014)

Greenwich - 0203, 0207, 0209 (estimated clear 27/11/2014)

Hillsborough - 02892 (estimated clear 27/11/2014)

Ashford - 01233, 01784 (estimated clear date 30/11/2014)

Please revisit this page for further updates.

Ongoing
Thu 27/11/2014 at 10:41 BT Broadband problem in the Lazonby area Dialling codes affected: 01768

Dialling codes affected: 01768

Impacting service since 27/11/2014 09:59

We're really sorry but we've got a problem at the moment in the Lazonby area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

13:00
Thu 27/11/2014 at 11:07 Some BT Infinity customers in Truro may be experiencing an issue when trying to make Fibre Voice Calls More details

We're really sorry but we've got a problem at the moment which has resulted in some BT Infinity customers in Truro experiencing an issue when trying to make Fibre Voice Calls.

Please complete a power reset on your broadband equipment in an attempt to resolve the issue.

We're trying to fix the problem as quickly as we can.

14:00

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