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We currently have 5 ongoing issues and 12 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 5 Details Estimated time to resolve
Thu 05/05/2016 at 08:17 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Cooden - 01424 (estimated clear date 10/05/2016)

Hailsham - 01279 (estimated clear date 10/05/2016)

Whiting Bay - 01770 (estimated clear date 10/05/2016)

Whithorn  - 01988 (estimated clear date 10/05/2016)

Yatton - 01934 (estimated clear date 10/05/2016)

Saint Faith - 01603 (estimated clear date 10/05/2016)

Northampton - 01604 (estimated clear date 10/05/2016)

Crouch End - 0203,0207,0208 (estimated clear date 09/05/2016)

Epsom- 01372 (estimated clear date 09/05/2016)

Whixall - 01948 (estimated clear date 09/05/2016)

New Galloway - 01644 (estimated clear date 09/05/2016)

Port Dinorwic - 01248 (estimated clear date 09/05/2016)

Coalvillie - 01530 (estimated clear date 09/05/2016)

Praze - 01209 (estimated clear date 09/05/2016)

Wells - 01328 (estimated clear date 09/05/2016)

Pagham - 01243 (estimated clear date 09/05/2016)

Sherburn Hill - 01944 (estimated clear date 09/05/2016)

Kingswinford- 01384 (estimated clear date 09/05/2016)

Crumlin - 02894 (estimated clear date 06/05/2016)

Uttoxeter - 01889 (estimated clear date 06/05/2016)

Crosswell - 01239 (estimated clear date 05/05/2016)

Lisburn - 02890 (estimated clear date 05/05/2016)

Portaferry  - 01362 (estimated clear date 05/05/2016)

North Elmham - 01362 (estimated clear date 05/05/2016)

Please revisit this page for further updates.





Ongoing
Thu 05/05/2016 at 08:23 BT Infinity problem in the Blackburn area Dialling codes affected: 01254

Dialling codes affected: 01254

Impacting service since 10/04/2016 18:22

Update 3: Engineers are still working to resolve this incident.  

Update 2: Temporary service has now been supplied however, there may be some intermittent outages while residual work remains ongoing.

Update 1: The cabinet has been damaged in a vehicle accident which will take some time to repair however; we are working as hard as possible to get this fixed for you.

We're really sorry but we've got a problem at the moment in the Blackburn area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Thu 05/05/2016 at 08:23 BT Infinity problem in the Fulham area Dialling codes affected: 0207

Dialling codes affected: 0207

Impacting service since 28/04/2016 10:20

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Fulham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:00
Thu 05/05/2016 at 11:25 BT Infinity problem in the Cleveleys area Dialling codes affected: 01253

Dialling codes affected: 01253

Impacting service since 04/05/2016 11:07

We're really sorry but we've got a problem at the moment in the Cleveleys area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

11:07
Thu 05/05/2016 at 14:16 BT Infinity problem in the Harlow area Dialling codes affected: 01279

Dialling codes affected: 01279

Impacting service since 04/05/2016 13:27

We're really sorry but we've got a problem at the moment in the Harlow area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

10:35
Date & Time Resolved issues 12 Details Time resolved
Wed 04/05/2016 at 08:17 Broadband problem in the Tinto area Dialling codes affected: 01899

Dialling codes affected: 01899

We've fixed the problem in the Tinto area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 04/05/2016 at 08:10
Wed 04/05/2016 at 02:11 BT Infinity problem in the Fleetwood area Dialling codes affected: 01253

Dialling codes affected: 01253

We've fixed the problem in the Fleetwood area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 04/05/2016 at 06:56
Wed 04/05/2016 at 09:51 BT Infinity problem in the Bourne area Dialling codes affected: 01778

Dialling codes affected: 01778

We've fixed the problem in the Bourne area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 04/05/2016 at 15:23
Wed 04/05/2016 at 10:01 BT Infinity problem in the St Helens area Dialling codes affected: 01744

Dialling codes affected: 01744

We've fixed the problem in the St Helens area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 04/05/2016 at 11:54
Wed 04/05/2016 at 11:24 BT Broadband problem in the Horsham area Dialling codes affected: 01403

Dialling codes affected: 01403

We've fixed the problem in the Horsham area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 04/05/2016 at 13:01
Thu 05/05/2016 at 15:09 BT Infinity problem in the Martock area Dialling codes affected: 01935

Dialling codes affected: 01935

We've fixed the problem in the Martock  area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 05/05/2016 at 00:16
Wed 04/05/2016 at 16:18 BT Infinity problem in the Cheltenham area Dialling codes affected: 01242

Dialling codes affected: 01242

We've fixed the problem in the Cheltenham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 04/05/2016 at 17:28
Wed 04/05/2016 at 16:22 BT Infinity problem in the Wallasey area Dialling codes affected: 0151

Dialling codes affected: 0151

We've fixed the problem in the Wallasey  area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 05/05/2016 at 00:11
Wed 04/05/2016 at 19:30 BT Infinity problem in the Wymondham area Dialling codes affected: 01572, 01953

Dialling codes affected: 01572, 01953 

We've fixed the problem in the Wymondham area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 05/05/2016 at 00:06
Wed 04/05/2016 at 21:07 BT Infinity problem in the Sudbrooke Park Dialling codes affected: 01522

Dialling codes affected: 01522

We've fixed the problem in the Sudbrooke Park area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 04/05/2016 at 23:45
Wed 04/05/2016 at 19:47 BT Infinity problem in the Haywards Heath area Dialling codes affected: 01444

Dialling codes affected: 01444

We've fixed the problem in the Haywards Heath area so your BT Infinity should now be working. If it isn't, try restarting your router.

Wed 04/05/2016 at 22:51
Thu 05/05/2016 at 00:04 BT Infinity problem in the Waltham area Dialling codes affected: 01472

Dialling codes affected: 01472

We've fixed the problem in the Waltham  area so your BT Infinity should now be working. If it isn't, try restarting your router.

Thu 05/05/2016 at 02:05

Phone Line

We currently have 3 ongoing issues and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issues 3 Details Estimated time to resolve
Thu 05/05/2016 at 08:17 Loss of Broadband and Telephone services More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft:

Cooden - 01424 (estimated clear date 10/05/2016)

Hailsham - 01279 (estimated clear date 10/05/2016)

Whiting Bay - 01770 (estimated clear date 10/05/2016)

Whithorn  - 01988 (estimated clear date 10/05/2016)

Yatton - 01934 (estimated clear date 10/05/2016)

Saint Faith - 01603 (estimated clear date 10/05/2016)

Northampton - 01604 (estimated clear date 10/05/2016)

Crouch End - 0203,0207,0208 (estimated clear date 09/05/2016)

Epsom- 01372 (estimated clear date 09/05/2016)

Whixall - 01948 (estimated clear date 09/05/2016)

New Galloway - 01644 (estimated clear date 09/05/2016)

Port Dinorwic - 01248 (estimated clear date 09/05/2016)

Coalvillie - 01530 (estimated clear date 09/05/2016)

Praze - 01209 (estimated clear date 09/05/2016)

Wells - 01328 (estimated clear date 09/05/2016)

Pagham - 01243 (estimated clear date 09/05/2016)

Sherburn Hill - 01944 (estimated clear date 09/05/2016)

Kingswinford- 01384 (estimated clear date 09/05/2016)

Crumlin - 02894 (estimated clear date 06/05/2016)

Uttoxeter - 01889 (estimated clear date 06/05/2016)

Crosswell - 01239 (estimated clear date 05/05/2016)

Lisburn - 02890 (estimated clear date 05/05/2016)

Portaferry  - 01362 (estimated clear date 05/05/2016)

North Elmham - 01362 (estimated clear date 05/05/2016)

Please revisit this page for further updates.





Ongoing
Thu 05/05/2016 at 08:23 Telephone problem in the Ilkeston area Dialling codes affected: 01157, 01158, 01159

Dialling codes affected: 01157, 01158, 01159

Impacting service since 27/04/2016 10:50

Update 1: This outage is the result of attempted cable damage. Work is underway to resolve the issue and repair the damaged cables.

We're really sorry but we've got a problem at the moment in the Ilkeston area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

05/05/2016 12:00
Thu 05/05/2016 at 19:24 Telephone problem in the Glossp area Dialling codes affected: 01457

Dialling codes affected: 01457

Impacting service since 04/05/2016 19:24

We're really sorry but we've got a problem at the moment in the Glossp area, which means that some of our customers will be having trouble with their telephone line. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

06/05/2016 10:00
Date & Time Resolved issues 1 Details Time resolved
Wed 04/05/2016 at 17:26 Broadband and Telephone problem in theThornley area Dialling codes affected: 01429

Dialling codes affected: 01429

We've fixed the problem in theThornley  area so your broadband should now be working. If it isn't, try restarting your modem or router.

Wed 04/05/2016 at 06:38

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