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We currently have 28 ongoing issues and 11 resolved issues.
If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check.

Date & Time Ongoing issues 28 Details Estimated time to resolve
Sun 03/05/2015 at 01:57 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Kilkeel - 02841 (estimated clear date 08/05/2015)

Bourton On The Water - 01451 (estimated clear date 08/05/2015)

Banwell - 01934 (estimated clear date 08/05/2015)

Annaghmore - 02838 (estimated clear date 08/05/2015)

Nantyderry - 01873 (estimated clear date 08/05/2015)

Montfort - 01162, 01163, 01164 (estimated clear date 08/05/2015)

Tutbury - 01283 (estimated clear date 08/05/2015)

Walkden - 0161 (estimated clear date 08/05/2015)

Basingstoke - 01189, 01256, 01702 (estimated clear date 07/05/2015)

Castlerock - 02870 (estimated clear date 07/05/2015)

Stockport - 0161 (estimated clear date 07/05/2015)

Owersby Moor - 01673 (estimated clear date 07/05/2015)

Dunamanagh - 02871 (estimated clear date 06/05/2015)

South Chard - 01460 (estimated clear date 06/05/2015)

Wilpshire - 01254 (estimated clear date 06/05/2015)

Northwich - 01606 (estimated clear date 06/05/2015)

Chapel Brampton - 01604  (estimated clear date 06/05/2015)

Kesh - 02868 (estimated clear date 06/05/2015)

Abbots Bromley - 01283 (estimated clear date 06/05/2015)

Saddleworth - 01457 (estimated clear date 05/05/2015)

Maiden Newton - 01300 (estimated clear date 05/05/2015)

Todmorden - 01706  (estimated clear date 05/05/2015)

West Chiltington - 01798  (estimated clear date 05/05/2015)

Weobley - 01544  (estimated clear date 05/05/2015)

Stewartstown - 02887  (estimated clear date 05/05/2015)

New Quay - 01545  (estimated clear date 05/05/2015)

All Hallows - 01634  (estimated clear date 05/05/2015)

Chelmsford - 01245  (estimated clear date 05/05/2015)

Seaforde - 02844  (estimated clear date 05/05/2015)

Gosberton - 01775  (estimated clear date 05/05/2015)

Westleton - 01728  (estimated clear date 05/05/2015)

Lisbellaw - 02866 (estimated clear date 05/05/2015)

Erdington - 01212, 01213, 01214, 01215, 01216 (estimated clear date 05/05/2015)

Saddleworth - 01457 (estimated clear date 05/05/2015)

Newton Abbot - 01626 (estimated clear date 04/05/2015)

Staunton Court - 01452 (estimated clear date 04/05/2015)

Bow - 01363 (estimated clear date 04/05/2015)

Hadleigh - 01473 (estimated clear date 04/05/2015)

Fionnphort - 01681 (estimated clear date 04/05/2015)

Ballynahinch - 02897 (estimated clear date 04/05/2015)

Builth Wells - 01982 (estimated clear date 04/05/2015)

St Athan - 01446 (estimated clear date 04/05/2015)

Killeavy - 02830 (estimated clear date 04/05/2015)

Millom - 01229 (estimated clear date 04/05/2015)

Forkhill - 02830 (estimated clear date 05/05/2015)


Please revisit this page for further updates.

Ongoing
Sun 03/05/2015 at 02:00 BT Infinity problem in the St Andrews area Dialling codes affected: 01334

Dialling codes affected: 01334

Impacting service since 12/04/2015 13:47

Update 2: The issue remains ongoing however, full focus remains on restoration.

Update 1: Investigations are continuing in to the cause of this outage.

Initial Update: We're really sorry but we've got a problem at the moment in the St Andrews area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Ongoing
Sun 03/05/2015 at 01:58 BT Infinity problem in the Meopham area Dialling codes affected: 01474

Dialling codes affected: 01474

Impacting service since 18/04/2015 18:19

Update 1: Investigations are continuing in to the cause of this outage.

Update 2: Engineers are still working to resolve this incident.

We're really sorry but we've got a problem at the moment in the Meopham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:45
Sun 03/05/2015 at 01:58 BT Infinity problem in the Birmingham Northern area Dialling codes affected: 0121

Dialling codes affected: 0121

Impacting service since 19/04/2015 13:55

Update 3: The issue remains ongoing however, full focus remains on restoration.

Update 2: Due to the complexity of this incident, a specialist engineer is required and this is delaying the resolution of the fault.

Update 1 : Engineers are still working to resolve this incident.  

We're really sorry but we've got a problem at the moment in the Birmingham Northern area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates

15:16
Sun 03/05/2015 at 01:59 BT Infinity problem in the Basingstoke area Dialling codes affected: 01256

Dialling codes affected: 01256, 01189, 01144

Impacting service since 27/04/2015 16:24

Update 1: Investigations are continuing in to the cause of this outage.

We're really sorry but we've got a problem at the moment in the Basingstoke area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:56
Sun 03/05/2015 at 03:20 BT Infinity problem in the Woodley area Dialling codes affected: 01183 , 01184 , 01189 , 01612 , 01613 , 01614 , 01616 , 01619

Dialling codes affected: 01183 , 01184 , 01189 , 01612 , 01613 , 01614 , 01616 , 01619

Impacting service since 02/05/2015 13:33

We're really sorry but we've got a problem at the moment in the Woodley area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:06
Sun 03/05/2015 at 03:21 BT Infinity problem in the Kingsbridge area Dialling codes affected: 01548

Dialling codes affected: 01548

Impacting service since 02/05/2015 14:53

We're really sorry but we've got a problem at the moment in the Kingsbridge area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:15
Sun 03/05/2015 at 15:49 BT Infinity problem in the Christchurch area. Dialling codes affected: 01202

Dialling codes affected: 01202

Impacting service since 03/05/2015 15:44

We're really sorry but we've got a problem at the moment in the Christchurch area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:21
Mon 04/05/2015 at 10:03 BT Infinity problem in the Bentham area. Dialling codes affected: 01524

Dialling codes affected: 01524 

Impacting service since 04/05/2015 10:03

We're really sorry but we've got a problem at the moment in the Bentham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:43
Mon 04/05/2015 at 13:58 BT Infinity problem in the Witney area. Dialling codes affected: 01993

Dialling codes affected: 01993

Impacting service since 04/05/2015 13:44

We're really sorry but we've got a problem at the moment in the Witney area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:44
Mon 04/05/2015 at 22:21 BT Infinity problem in the Dover area More details

Dialling codes affected: 01304

Impacting service since 04/05/2015 21:57

We're really sorry but we've got a problem at the moment in the Dover area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:57
Tue 05/05/2015 at 02:41 BT Infinity problem in the Woodhouse area Dialling codes affected: 01142,01143,01144

Dialling codes affected: 01142,01143,01144

Impacting service since 05/05/2015 02:29

We're really sorry but we've got a problem at the moment in the Woodhouse area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:29
Tue 05/05/2015 at 02:43 BT Infinity problem in the Lewes area More details

Dialling codes affected: 01273

Impacting service since 05/05/2015 02:35

We're really sorry but we've got a problem at the moment in the Lewes area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:35
Tue 05/05/2015 at 03:38 BT Infinity problem in the Ewell area More details

Dialling codes affected: 0203,0208

Impacting service since 05/05/2015 03:12

We're really sorry but we've got a problem at the moment in the Ewell area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:12
Tue 05/05/2015 at 03:57 BT Infinity problem in the Harlow area Dialling codes affected: 01279

Dialling codes affected: 01279

Impacting service since 05/05/2015 03:51

We're really sorry but we've got a problem at the moment in the Harlow area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:51
Tue 05/05/2015 at 04:27 BT Infinity problem in the Newhaven area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 05/05/2015 03:53

We're really sorry but we've got a problem at the moment in the Newhaven area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:30
Tue 05/05/2015 at 05:08 BT Infinity problem in the Portslade area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 05/05/2015 04:50

We're really sorry but we've got a problem at the moment in the Portslade area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:50
Tue 05/05/2015 at 06:08 BT Infinity problem in the Filey area Dialling codes affected: 01273

Dialling codes affected: 01273

Impacting service since 05/05/2015 06:03

We're really sorry but we've got a problem at the moment in the Filey area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:03
Tue 05/05/2015 at 07:56 BT Infinity problem in the Bulwell area Dialling codes affected: 01157,01158,01159

Dialling codes affected: 01157,01158,01159

Impacting service since 05/05/2015 07:56

We're really sorry but we've got a problem at the moment in the Bulwell area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:50
Tue 05/05/2015 at 09:25 BT Infinity problem in the Retford area Dialling codes affected: 01777

Dialling codes affected: 01777

Impacting service since 10/05/2015 09:15

We're really sorry but we've got a problem at the moment in the Retford area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:30
Tue 05/05/2015 at 09:46 BT Infinity problem in the Filey area Dialling codes affected: 01723

Dialling codes affected: 01723

Impacting service since 10/05/2015 09:47

We're really sorry but we've got a problem at the moment in the Filey area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:05
Tue 05/05/2015 at 10:06 BT Infinity problem in the Aintree area Dialling codes affected: 01512 , 01513 , 01514 , 01515 , 01517

Dialling codes affected: 01512 , 01513 , 01514 , 01515 , 01517

Impacting service since 05/05/2015 08:33

We're really sorry but we've got a problem at the moment in the Aintree area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Tue 05/05/2015 at 10:12 BT Infinity problem in the Coleraine area Dialling codes affected: 02870

Dialling codes affected: 02870

Impacting service since 05/05/2015 09:53

We're really sorry but we've got a problem at the moment in the Coleraine area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Tue 05/05/2015 at 11:00 BT Infinity problem in the Norwich City area Dialling codes affected: 01603

Dialling codes affected: 01603

Impacting service since 05/05/2015 10:47

We're really sorry but we've got a problem at the moment in the Norwich City area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

15:00
Tue 05/05/2015 at 12:04 BT Infinity problem in the South Banfleet area Dialling codes affected: 01268

Dialling codes affected: 01268

Impacting service since 05/05/2015 11:09

We're really sorry but we've got a problem at the moment in the South Banfleet area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Tue 05/05/2015 at 12:08 BT Infinity problem in the Newton abbot area Dialling codes affected: 01626

Dialling codes affected: 01626

Impacting service since 10/05/2015 11:25

We're really sorry but we've got a problem at the moment in the Newton Abbot area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:00
Tue 05/05/2015 at 12:12 BT Infinity problem in the Woodhouse area Dialling codes affected: 01142, 01143, 01144

Dialling codes affected: 01142, 01143, 01144

Impacting service since 05/05/2015 11:44

We're really sorry but we've got a problem at the moment in the Woodhouse area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

17:15
Tue 05/05/2015 at 12:47 BT Infinity problem in the Sandal area Dialling codes affected: 01924

Dialling codes affected: 01924

Impacting service since 05/05/2015 10:37

We're really sorry but we've got a problem at the moment in the Sandal area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

18:00
Date & Time Resolved issues 11 Details Time resolved
Sun 03/05/2015 at 03:19 BT Infinity problem in the Bideford area Dialling codes affected: 01237

Dialling codes affected: 01237

We've fixed the problem in the Bideford area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 04/05/2015 at 20:15
Sun 03/05/2015 at 03:19 BT Infinity problem in the Plymouth area Dialling codes affected: 01752

Dialling codes affected: 01752

We've fixed the problem in the Plymouth area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 04/05/2015 at 20:27
Sun 03/05/2015 at 06:29 BT Infinity problem in the Ewell area Dialling codes affected: 0203 0208

Dialling codes affected: 0203 0208

We've fixed the problem in the Ewell area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 04/05/2015 at 20:45
Sun 03/05/2015 at 17:50 BT Infinity problem in the Sidmouth area Dialling codes affected: 01395

Dialling codes affected: 01395

We've fixed the problem in the Sidmouth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Mon 04/05/2015 at 21:37
Mon 04/05/2015 at 07:06 BT Infinity problem in the Weymouth area Dialling codes affected: 01305

Dialling codes affected: 01305

We've fixed the problem in the Weymouth area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 04/05/2015 at 15:21
Mon 04/05/2015 at 15:47 BT Infinity problem in the South Ockendon area. Dialling codes affected: 01708

Dialling codes affected: 01708

We've fixed the problem in the South Ockenden area so your BT Infinity should now be working. If it isn't, try restarting your router.


Mon 04/05/2015 at 22:32
Tue 05/05/2015 at 21:48 BT Infinity problem in the Weymouth area Dialling codes affected: 01305

Dialling codes affected: 01305

We've fixed the problem in the Weymouth area so your BT Infinity should now be working. If it isn't, try restarting your router.


Tue 05/05/2015 at 03:31 BT Infinity problem in the Weymouth area Dialling codes affected: 01305

Dialling codes affected: 01305

We've fixed the problem in the Weymouth area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 05/05/2015 at 10:20
Tue 05/05/2015 at 05:10 BT Infinity problem in the Manningtree area Dialling codes affected: 01206

Dialling codes affected: 01206

We've fixed the problem in the Manningtree area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 05/05/2015 at 07:11
Tue 05/05/2015 at 05:54 BT Infinity problem in the Wellingborough area Dialling codes affected: 01933

Dialling codes affected: 01933

 

We've fixed the problem in the Wellingborough area so your BT Infinity should now be working. If it isn't, try restarting your router.

Tue 05/05/2015 at 12:21 BT Broadband problem in the Eastham area Dialling codes affected: 01512 , 01513 , 01515 , 01517

Dialling codes affected: 01512 , 01513 , 01515 , 01517

Impacting service since 05/05/2015 12:22

We're really sorry but we've got a problem at the moment in the Eastham area, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.

Please revisit this page for further updates.

Tue 05/05/2015 at 12:21

Phone Line

We currently have 1 ongoing issue and 1 resolved issue.
If you can't see an issue for your area; you can enter your BT Phone Number here to perform a personalised check.

Date & Time Ongoing issue 1 Details Estimated time to resolve
Sun 03/05/2015 at 01:57 Loss of Broadband and Telephone service More details

A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by 3rd parties or cable theft.

Kilkeel - 02841 (estimated clear date 08/05/2015)

Bourton On The Water - 01451 (estimated clear date 08/05/2015)

Banwell - 01934 (estimated clear date 08/05/2015)

Annaghmore - 02838 (estimated clear date 08/05/2015)

Nantyderry - 01873 (estimated clear date 08/05/2015)

Montfort - 01162, 01163, 01164 (estimated clear date 08/05/2015)

Tutbury - 01283 (estimated clear date 08/05/2015)

Walkden - 0161 (estimated clear date 08/05/2015)

Basingstoke - 01189, 01256, 01702 (estimated clear date 07/05/2015)

Castlerock - 02870 (estimated clear date 07/05/2015)

Stockport - 0161 (estimated clear date 07/05/2015)

Owersby Moor - 01673 (estimated clear date 07/05/2015)

Dunamanagh - 02871 (estimated clear date 06/05/2015)

South Chard - 01460 (estimated clear date 06/05/2015)

Wilpshire - 01254 (estimated clear date 06/05/2015)

Northwich - 01606 (estimated clear date 06/05/2015)

Chapel Brampton - 01604  (estimated clear date 06/05/2015)

Kesh - 02868 (estimated clear date 06/05/2015)

Abbots Bromley - 01283 (estimated clear date 06/05/2015)

Saddleworth - 01457 (estimated clear date 05/05/2015)

Maiden Newton - 01300 (estimated clear date 05/05/2015)

Todmorden - 01706  (estimated clear date 05/05/2015)

West Chiltington - 01798  (estimated clear date 05/05/2015)

Weobley - 01544  (estimated clear date 05/05/2015)

Stewartstown - 02887  (estimated clear date 05/05/2015)

New Quay - 01545  (estimated clear date 05/05/2015)

All Hallows - 01634  (estimated clear date 05/05/2015)

Chelmsford - 01245  (estimated clear date 05/05/2015)

Seaforde - 02844  (estimated clear date 05/05/2015)

Gosberton - 01775  (estimated clear date 05/05/2015)

Westleton - 01728  (estimated clear date 05/05/2015)

Lisbellaw - 02866 (estimated clear date 05/05/2015)

Erdington - 01212, 01213, 01214, 01215, 01216 (estimated clear date 05/05/2015)

Saddleworth - 01457 (estimated clear date 05/05/2015)

Newton Abbot - 01626 (estimated clear date 04/05/2015)

Staunton Court - 01452 (estimated clear date 04/05/2015)

Bow - 01363 (estimated clear date 04/05/2015)

Hadleigh - 01473 (estimated clear date 04/05/2015)

Fionnphort - 01681 (estimated clear date 04/05/2015)

Ballynahinch - 02897 (estimated clear date 04/05/2015)

Builth Wells - 01982 (estimated clear date 04/05/2015)

St Athan - 01446 (estimated clear date 04/05/2015)

Killeavy - 02830 (estimated clear date 04/05/2015)

Millom - 01229 (estimated clear date 04/05/2015)

Forkhill - 02830 (estimated clear date 05/05/2015)


Please revisit this page for further updates.

Ongoing
Date & Time Resolved issue 1 Details Time resolved
Tue 05/05/2015 at 03:37 Telephone problem in the Sheffield area Dialling codes affected: 01142,01143,01144

Dialling codes affected: 01142,01143,01144

We've fixed the problem in the Sheffield area. If your broadband or BT Infinity was also down and your connection has not come back on, try restarting your modem or router

Tue 05/05/2015 at 07:12

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