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Business

Help and support

Quick links:

Billing

Find out more about your billing, how to reduce it, getting copies, and analytics.

Phone line

Get help with Cloud Voice Express, phone lines, call features and plans.

Phone line help

Broadband

Support for all BT Broadband and wi-fi products including hubs and BTnet.

Email & hosting

Get help and support on Office 365, Security, domains, apps, IT support and scams.

Email & hosting help

Phone system

Support for systems like Avaya IP Office, BT Quantum, BT Cloud Voice and Cloud Phone.

Phone system help

Mobile

Support for BT Mobile products and services, BT Mobile Broadband and BT One Phone.

Popular articles

Diverting your calls

Copy bills and VAT

Your hub lights explained

Spotting scam calls

Understanding your first bill

Withholding numbers

Instant support

BT engineer checking service

Service status

Check to see if we’re already working on a problem in your area.

Check service status

BT engineer testing broadband

Fix broadband

Quick fixes if your broadband is down and you lose your connection.

Broadband issues

Two people reporting a BT fault using tablet

Report a fault

Report and fix broadband, email and phone line faults.

Lady using keyboard to access her BT Business account

My Account

Log in to quickly view, pay, and download your bills.

Sign in or register now

Lady at computer tracking a BT fault online

Fault tracking

Track the progress of any faults you have reported 24/7.

Man uses laptop to check BT order progress

Order tracking

Track your order progress and check delivery or appointment details.

Broadband issues

Quick solutions for most broadband connectivity issues.

Broadband issues

Self-serve

Hassle-free ways to help yourself without having to pick up your phone.

Live chat

Chat is available Monday to Friday. Start chat

Unhappy with BT?

Get in touch with us through our dedicated complaints page.

Make a complaint

BT Business app

Easy access and control of your BT Business account from the palm of your hand.