We’re withdrawing our Broadband Voice and Hosted VoIP services from 1st December 2017, but we’ve still got plenty of cloud-based business phone systems to choose from.
Guides for the Cisco SPA 303 IP Phone:
Cisco SPA 303 quick start guide (0.5MB)
Cisco SPA 303 user guide (1.1MB)
Guides for the Falcon Mk2 IP Phone:
BT Falcon Mk2 user guide (2.4MB)
Hosted VoIP (Enhanced)
You'll notice that this guide talks about the Falcon IP phone. If you've got a Cisco SPA 303 phone, don't worry, the guide works as well for the SPA as for the Falcon. For phone functions please check the user guide for the phone.
Hosted VoIP (Enhanced) guide (2.4MB)
To manage your Broadband Voice or Hosted VoIP account, simply access the Selfcare portal.
If you've tried the user guides and help articles and still have problems setting up your VoIP service, just give the VoIP helpline a call on 0800 169 1146.