Get started with BT Business Broadband Voice & Hosted VoIP

We’re withdrawing our Broadband Voice and Hosted VoIP services from 1st December 2017, but we’ve still got plenty of cloud-based business phone systems to choose from.

Cisco SPA 303 IP Phone

Guides for the Cisco SPA 303 IP Phone:

   Cisco SPA 303 quick start guide (0.5MB)

   Cisco SPA 303 user guide (1.1MB)

Falcon MK2 IP Phone

Guides for the Falcon Mk2 IP Phone:

   BT Hosted VoIP quick start guide Mk2 (1.8MB)

   BT Falcon Mk2 user guide (2.4MB)

Hosted VoIP (Enhanced)

You'll notice that this guide talks about the Falcon IP phone. If you've got a Cisco SPA 303 phone, don't worry, the guide works as well for the SPA as for the Falcon. For phone functions please check the user guide for the phone.

   Hosted VoIP (Enhanced) guide (2.4MB)

Selfcare portal

To manage your Broadband Voice or Hosted VoIP account, simply access the Selfcare portal.

Need help?

If you've tried the user guides and help articles and still have problems setting up your VoIP service, just give the VoIP helpline a call on 0800 169 1146.


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