Call Waiting makes you aware that there is a second caller whose call is waiting to be answered by sending you a discreet beep which your other caller can’t hear. The second caller is asked to hold and advised that you know that they are waiting. It's activated only for incoming calls from external numbers.
By default, Call Waiting is not switched on, you need to order it. Prices vary depending on the number of features you have. See our business phone line pages and expand 'Show more features'.
Using Call Waiting
To switch on Call Waiting, dial *43#
To check whether Call Waiting is set up, dial *#43#
To switch off Call Waiting, dial #43#
To accept a call on hearing the beep:
- Press the RECALL button.
- Wait for the dial tone.
- If you want to put the current caller on hold and switch to the caller that is waiting, press the RECALL button, wait for the dial tone and press 2.
- If you want to end the call with the current caller and connect to the caller that is waiting, press the RECALL button, wait for the dial tone and press 1.
- If you want to reject the waiting call, press the RECALL button, wait for the dial tone and press 0. This rejects the waiting call and turns off the bleep. The waiting caller is disconnected and no more calls will be offered until you have finished your current call.
- If you do nothing when you hear the bleep, it stops automatically after approximately 30 seconds and the waiting caller is disconnected.
When a call is waiting, Call Transfer does not operate. If you're on a system X exchange, Call Waiting is not available on lines within a hunt group.