I have received an email asking me to update my bank details on BT.com - Phishing emails

BT never send emails to customers in which they ask for any kind of sensitive information.

If you receive an email that looks like it has been sent by BT in which you are asked to supply sensitive information (for example, your bank details, password, account details etc.), the email is likely to be a phishing scam.

What is phishing? 

Phishing is attempting to trick people into providing sensitive personal information such as password, account or bank details.

What to do if you received a scam email 

  • Do not click on any links in the scam email.
  • Do not reply to the email or contact the senders in any way.
  • If you have clicked a link in the email, do not supply any information on the website that may open.
  • Do not open any attachments that arrive with the email.
  • Forward the email to phishing@bt.com, then delete it.

What to do if you have submitted information 

If you have already submitted some personal details as a result of a phishing scam, contact us immediately. You must act quickly to protect your email account.

For further information on phishing, identity theft and fraud, please see Keeping your personal details safe online.


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