What is the Direct Debit guarantee?

The Direct Debit guarantee is given by all banks and building societies that offer Direct Debit. It applies equally to our Direct Debit and Monthly Payment Plan schemes:

  • Advance notice of changes

    If there are any changes to the amount, date, or frequency of your Direct Debit we will tell you in advance (6 working days) of your account being debited. If you ask us to collect a payment, we will confirm the amount and date with you at the time of your request.
  • Money-back guarantee

    If either BT or your bank, or building society, makes an error in the payment of your Direct Debit, you are entitled to a full and immediate refund of the amount paid from your bank or building society. You'll need to contact your bank or building society to arrange this.
  • Cancellation

    You can cancel your Direct Debit at any time by contacting BT and your bank or building society.

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