Can I let callers know I have a fault and that it's being repaired?

You may be able to set up an Out of Service message online by following the steps below:

  1. Go to online fault reporting
  2. Select Track a fault
  3. Enter the telephone number or the fault reference number of the line the fault was reported on
  4. Enter your account number and click on More details
  5. Under What to do next, click on Out of Service message
  6. Complete the required details
  7. A confirmation page will be displayed when you've finished

If you can't set up an Out of Service message, chat online or call us and we'll do it for you. Just click on Contact us on the right of this page.


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