Our Prompt Care package is provided as part of the ISDN30 service.
|Package||Engineer Visit Days||Engineer Visit Hours||Response Time||BT aims to fix faults by -|
|Prompt||Monday to Saturday (excluding Bank and Public Holidays)||Mon - Sat 8am till 6pm||4 Hours*||End of the next working day|
|Total||7 days a week||Mon-Fri 07:00-21:00 and Saturday to Sunday including Bank Holidays 08:00-18:00||4 Hours*||Within 24 hours|
*Response qualifies as a confirmation that the fault is accepted and the provision of a fault reference number.
If you would like to upgrade to the Total Care package just contact us and we’ll do it for you. Click on Contact us on the right of this page.