What maintenance options are available on ISDN30?

Our Prompt Care package is provided as part of the ISDN30 service.

Package Engineer Visit Days Engineer Visit  Hours Response Time BT aims to fix faults by -
Prompt Monday to Saturday (excluding Bank and Public Holidays) Mon - Sat 8am till 6pm 4 Hours* End of the next working day
Total 7 days a week Mon-Fri 07:00-21:00 and Saturday to Sunday including Bank Holidays 08:00-18:00 4 Hours* Within 24 hours

*Response qualifies as a confirmation that the fault is accepted and the provision of a fault reference number.

If you would like to upgrade to the Total Care package just contact us and we’ll do it for you. Click on Contact us on the right of this page.


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