What are the Admin Provided Call Forwarding / Diversion options?

Admin Provided Call Forwarding / Call Diversion is an exchange-controlled call forwarding option. This means that it does not require special equipment.

To set up this service call ISDN30/30e Business Sales where you can specify the destination number to which you want calls to be forwarded. The service becomes active within 24 hours.

Calls can be forwarded to PSTN, ISDN2e, ISDN30/30e (speech only or 3.1Khz can be forwarded to the PSTN). After the initial diversion, a call can be forwarded repeatedly up to a total of 4 times.

The following options are available with this type of forwarding:

  • Call Forwarding / Diversion Unconditional (CFU)
    All incoming calls are immediately forwarded to the nominated destination number.
  • Call Forwarding / Diversion on No Reply (CFNR)
    The service automatically forwards all incoming calls to the nominated destination number if the customer does not answer the call within approximately 20 seconds.
  • Call Forwarding on Busy (CFB) / Call Divert on Engaged and Failure on DASS
    The service automatically forwards all incoming calls (voice and data) to the nominated number if the customer is already engaged (also if circuit fails on DASS setups). The forwarding takes place when either all channels are in use or when an individual called number is busy (CPE supplies a ‘User Determined Busy’ signal to the network).


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