Does 'withheld' mean it could be a malicious or nuisance call?

No, not necessarily. There are a number of reasons why a caller might withhold their number, as follows:

  • Not all phone lines are able to accept incoming calls (e.g. lines for outgoing calls only).
  • A majority of ex-directory customers withhold their number to maintain their privacy.
  • The caller may simply not wish to receive a return call (e.g. for a Samaritans volunteer working from home).

We have found that most calls from people who have withheld their numbers have no malicious intent.


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