Does a customer have to register their BT Text enabled phone to receive their first text?

Yes, customers must register their handsets by sending a text before they can start receiving texts. Customers who have not registered their phone will receive any incoming text as Text To Speech (TTS).

Sending texts

To send a text from a landline you'll need a text compatible phone.

  1. Use your text enabled phone to write your text message. You can use up to 160 characters for each message.
  2. Enter the number you want to send your text to, including the area code. This can be any landline or mobile number in the UK. (There are a small number of exceptions).
  3. Press send.

If you're not sure how to send a text message from your office or home phone, please check your phone's user guide.

Receive as Text to Speech

Your phone will alert you when a text message arrives. If you don't subscribe to BT's Caller Display service, this will be delivered as a voice message.

Just call the text store on 0845 602 1111 to pick up messages (calls cost 5p a minute, plus your BT access charge). Please note that messages are only saved here for 24 hours.


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