How do I use alerts on ‘My account’?

Alerts help you manage your costs because we automatically tell you when:

  • your call charges hit a certain level
  • if someone's making calls to Premium Rate numbers
  • if someone's making calls when your office is closed
  • if someone's making really long calls

You can take action to reduce your call costs before you get an unexpectedly high bill.

It's very easy to set up. You just tick some boxes and we send you an email whenever your account hits one of the thresholds that you've set up.

Setting up alerts

  1. Sign in to My account
  2. Select the Account for which you want to view the bill (or click Latest bill ) then click View my bill
  3. Click on Manage alerts (under Tasks in the menu on the left of the screen)
  4. For each account, you can set up an alert that will tell you when you reach certain levels of long, high cost, out-of-hours, or premium rate calls
  5. Click on Add new alert
  6. Select the account number and service numbers you want to add the alert to, and what you want to be alerted to

Cancelling alerts

  1. Click on Manage alerts
  2. Tick the box at the left of the Alert name and then select Delete alert or De-activate from More options

Managing alerts

You can change the thresholds, or send an alert to a different email address, at any time.

  1. Click on Manage alerts
  2. Click into the Alert Name of the alert you want to change
  3. Enter the User friendly name that you've set up
  4. Amend the details you want to change
 

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