Passwords and usernames are case sensitive. Please check that you haven't misused capitals and lower case letters.
If you still cant log in, select the question that best matches what you're trying to do:
My BT Business account and email
- How do I reset my password for Your account?
- How do I change my secret question and answer?
- How do I reset my username?
Hubs & routers
Broadband Voice & Hosted VoIP
BT Wi-fi (formerly known as BT Openzone)