Why do I have to use the BT Business Hub instead of my existing router?

We've designed your BT Business Hub to get the maximum performance from your BT Infinity fibre broadband.

You're free to replace it with a different router, but you'll need to check that it supports our fibre broadband -

  • A router or firewall which is capable of establishing a PPPOE session, using the username and password we've given you.
  • If an engineer installed an Openreach modem as part of your fibre installation, your router will need an Ethernet WAN port to connect to LAN1 on the Openreach Modem.
  • If we've recently installed your fibre, the Business Hub 5 does away with the need for a separate Openreach modem so your router will need an approved, integrated VDSL modem (check with your supplier). See also How do I enable bridge mode on my BT Business Hub 5?

Our engineers won't be able to recommend, connect, or support any non-BT equipment or devices. Please keep the BT Business Hub, just in case you have any problems. We'll need you to reconnect it if we need to fix any faults with your broadband.


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