I need an engineer to come to my premises to fix a broadband fault. Do I have to pay for this visit?

For most engineer visits, there's no charge. But there may be a charge if an engineer is called out for a problem you could potentially fix yourself, for example if there's a fault with your own equipment. So please check your own connections and equipment carefully before arranging an engineers visit.

For pricing information, go to the BT Price List.

Did you know you can identify, fix, report and track faults online? Go to the Repair Centre.

You can also find helpful answers and step-by-step guides, to fix most problems, in our help pages.


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