Add a new account to an existing profile:
- From My account, click on Add missing accounts
- Add your account number and bill reference
- You can find this information on your bill. The bill reference number must be for a bill less than 9 months old (on the account that you're adding to your profile).
- The account that you're adding must be one that you're still using.
- If the account you 're adding is part of a BT Business OneBill, you'll need to enter the main OneBill account number (it starts with VP).
- Log out
- Log back in to view your new account (if you can't see your new account, try logging out and in again; if it’s still not there after 48 hours please contact us)
Edit an account:
- From My account, click Manage permissions
- Follow the on-screen instructions