How do I set up or change a Direct Debit

Setting up a monthly or quarterly Direct Debit is simple. You'll need your bank account holder name, bank account number, and sort code.

  1. If you haven't already done so, log in to Online billing & payments
  2. Select the Account and then click View bill
  3. Select the Set up a Direct Debit option from the left-hand menu
  4. Select Whole Bill Direct Debit (if you hover over the '?' you'll see more information)
  5. Select the accounts for which you want to set up the Direct Debit
  6. Click Next and follow the on-screen instructions

Your Direct Debit will start when your next bill is produced.


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