Why does my Featurephone not work when I connect it to a different extension?

If your Inspiration system wiring is installed correctly, a Featurephone can be connected to any extension.

On occasions the wiring for the extensions may not always be up to specification;

  1. Your wiring may have been existing wiring that was used for the Inspiration extensions when the system was installed.
  2. Line extension cables have been used to extend the phone line cord.

Featurephone's use more wires to work than ordinary telephones so if you're using a line cord it must be a 6 wire. Wires may have been connected through to allow an ordinary telephone to work but not a Featurephone.

If you suspect the wiring is the issue, you can contact us to arrange an engineers visit. There may be charges raised for this work.


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