You can create hunt groups if you have a Norstar Compact Plus or Modular Plus system.
A hunt group is a number of people (or members) that are set up to take incoming calls. When external and internal callers ring in, they can do so on one telephone number and the calls can easily be routed to a group of members to answer.
You can set:
- members for a group
- a members position within a group
- how calls are distributed
- time spent looking for available members
- what happens if all members are busy