Can Directory Message be used when I am using the BT Versatility Auto Attendant?

The Directory Message, is there as an additional greeting.

For example your main Auto Attendant greeting may say:

  • For sales dial 1.
  • For accounts dial 2 - if you know the extension number of the person you require then dial now.
  • Alternatively if you would like to listen to the company Directory dial # now.
  • If you require assistance please wait or dial 0.

Dialling # will take the caller to the Directory Message.

This could be recorded as follows:

  • For Jim Smith dial 20.
  • For Joe Bloggs dial 21.
  • For Sarah Montague dial 22 etc.
  • If you require assistance please wait or dial 0.

The Directory message allows you to give the caller more information but the caller chooses if they want to hear that extra information by dialling #.

For full details see page 76 of the BT Versatility Owner’s Manual, below:

pdf logo   BT Versatility Owners Manual

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