Why doesn't my BT Versatility phone ring when a call comes through?

If no incoming calls are received from either external callers or other extensions, the most likely causes are a programming error or a faulty phone.

A Divert All Calls (DAC) or Do Not Disturb (DND) may have been set. If this is the case there would be an interrupted dial tone on the extension.  The 'Extension reset' feature allows you to cancel a number of features that may prevent it from ringing normally.  

To reset your Featurephone

  • From the Idle Menu, press the Scroll Down Key until ‘ Reset the
    is displayed.
  • Select ‘Reset the telephone’. The display shows ‘Extension reset’ momentarily before returning to the Idle Menu.
  • If you are using a standard telephone, dial 739 and wait for the acknowledgement tone (internal dial tone).

To prove if the telephone is faulty swap the phone with a known good one.

If proved to the actual telephone either replace the instrument or if it is maintained by BT, we can arrange a for a replacement. Get our contact details by clicking the contact us link on this page.