What are the different ways of forwarding and hunting calls?

There are six different types of forwarding and hunting calls.

A. Call Forward All Calls

The Call Forward all calls feature allows an extension user to divert their incoming calls to another number.

Analogue Sets

LOGI
PASS   XXXX
LD 10
REQ CHG
TYPE 500
TN (TN of Set)
ECHG Yes
ITEM FTR CFW X (X = Maximum number of digits allowed to call forward to)

To activate the feature refer to Extension User's Guide.

Digital Sets

LD 11
REQ CHG
TYPE   (Type of telephone)
TN (TN of Set)
ECHG Yes
ITEM KEY X CFW Y (X = Key number Y = Maximum number of digits allowed to call forward to)

To activate the feature refer to Meridian Telephone's User Guide.



B. Call Forward No Answer

The Call Forward No Answer feature allows a call which is not answered after a set number of rings to automatically forward to a pre-defined extension.

Analogue Sets

LD 10
REQ CHG
TYPE   500
TN (TN of Set)
ECHG Yes
ITEM CLS FNA
ITEM FTR FDN XXXX (XXXX = Extn Number forwarding to)

Digital Sets

LD 11
REQ CHG
TYPE   (Type of Telephone)
TN (TN of Set)
ECHG Yes
ITEM CLS FNA
ITEM FDN XXXX (XXXX = Extn Number Forwarding To)



C. Call Forward No Answer, Second Level

This feature allows a call that has already forwarded from one extension to another to forward a second time.

The feature is assigned to both analogue and digital sets by programming as above also adding SFA in Class of Service.



D. Hunting

This feature allows calls to a busy extension to automatically hunt to a pre-defined extension. Hunting will continue following the hunt DN until an idle extension is found.

LD 10/11

REG CHG
TYPE   (Type of Telephone)
TN (TN of Set)
ECHG Yes
ITEM HUNT XXXX (XXXX = Extn Number forwarding to on Busy)
ITEM CLS HTA (Hunting Allowed)



E. Call Forward On Busy

This feature allows extension user's to forward their DDI calls to the operator on busy if all steps in the hunting chain are also busy.

LD 10/11

REQ CHG
TYPE   (Type of Telephone)
TN (TN of Set)
ECHG Yes
ITEM CLS FBA



F. Call Forward and Hunt by Call Type

This feature allows internal and external calls to be routed to different extension numbers for both Call Forward No Answer and Hunting situations.
(Example Shown is for 500 Sets)

LD 10
REQ CHG
TYPE   500
ECHG Yes
ITEM CLS CFTA (Must have FNA and HTA)
ITEM FTR FDN XXXX (XXXX = Extn for Internal Calls not answered)
ITEM FTR EFD XXXX (XXXX = Extn for External Calls not answered)
ITEM HUNT XXXX (XXXX = Extn for Internal Calls encountering busy)
ITEM FTR EHT XXXX (XXXX = Extn for External Calls encountering busy)

Anytime you encounter a SCH code refer to your manual.


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