Can I add a new extension by copying an existing one?

The copy command can be used to duplicate the programming of an existing telephone. Up to 32 new telephones can be created this way. Each will have it's own individual DN.

Using the copy command is straight forward when only 1 copy is required. First find a spare of the appropriate hardware type, digital or analogue. You also need a spare DN. Copying can only take place if the DNs and TNs are spare and unequipped.

This is the procedure for one copy. You can use LD 10, LD 11 or LD 20.

REQ  CPY 1
TYPE  (Enter the telephone type for example 500, 2616 or 3904.)
CFTN  (Enter the TN of the existing set which you are using as a template.)
DES  (The DES of the above TN is displayed automatically. You may want to change it later.)
TN  (Enter the TN of the new extension. This TN must be unequipped.)
DN  (Enter the DN of the new extension number. This number must be unused.)
POS  (Prompted if an ACD set is being copied. Position ID)

Press the return key and a new extension will be made. It will be a duplicate of the original but with a different TN and DN.

The procedure to duplicate more than one extension from the original is however different. It introduces a prompt SFMT which requires a response. It means Select Format.

The response has to be one of the following :

AUTO
TNDN
TN
DN

Making copies depends on how the spare DN and TN positions appear on the switch. Consecutive unused DNs or TNs is one option.

You define the start TN and the start DN and the number of copies you have asked for at the CPY prompt will be created. The spare DNs and TNs may not be consecutive. You will need to respond to SFMT with an answer that takes this into account. The best advice to give is make sure you know what the spare TNs and DNs are. Are they consecutive or not. Then choose the appropriate response.

  • AUTO - The system provides the new DNs and TNs by automatically selecting consecutive unused DNs and TNs.
  • TNDN - Manual selection of TNs. You are prompted for the DN and TN of each new telephone.
  • TN - The new DNs are provided by the system. You are prompted for the starting DN but each TN is prompted separately.
  • DN - The new TNs are provided by the system. You are prompted for the starting TN but each DN is prompted separately.

Once you have decided upon the format required, follow the directions below:

REQ  CPY 16
TYPE  (Enter the telephone type for example 500, 2616 or 3904.)
CFTN  (Enter the TN of the existing set which you are using as a template.)
SFMT  Make the choice of AUTO, TNDN, TN or DN
DES  (The DES of the above TN is displayed automatically. You may want to change it later.)
TN  (Respond according to the format chosen.)
DN  (Respond according to the format chosen.)
POS  (Prompted if an ACD set is being copied. Position ID.)

Note:- Copying ACD agent phones is slightly different and can present problems, please pay particular attention to point 3 below.

  1. Instead of using a DN, a Position ID is used. (POS) This makes an agent's phone unique in the ACD environment.
  2. The secondary DN, the extension DN of the agent's phone (usually KEY 8) will be copied. You can prevent this either by deleting the key (NUL) of  the secondary DN on the TN or change the DN on the new sets later.
  3. This is the most important difference. It is advised not to copy an agent's set which has Supervisor - Agent related features configured. (AGT for example.) This can cause software corruption but often the wrong supervisor information is copied as well.  The wrong SPID value may appear on the new agent set.

Only trained system administrators can make these changes:
learn how to get trained

 

Artboard 1 copy 2 Contact us


Chat online, call or email us.

Contact us