How do I forward calls to another extension if my extension is not answered?

When you set the system up to forward calls that are not answered at a particular telephone, you must assign the number of times that an incoming call rings before the call is forwarded.

Options are: 2, 3, 4, 6 and 10 rings. The default setting is 4

To set the system to forward calls for an unanswered telephone, follow these simple instructions:

  1. Open Business Communications Manager.
  2. Click on Configure & Log in to Unified Manager.
  3. Click and open Services
  4. Click and open Telephony Services
  5. Click and open System DN's (Terminals & Sets on BCM version 2.0 to 2.3 then go to step 7.). 
  6. Click and open Active DN's.
  7. Click on the Extension number and open the selections. 
  8. Click and open Capabilities
  9. Click and highlight call forwarding
  10. Click in the box called Fwd no answer to Enter the extension number to where to calls are to forwarded.
  11. The Fwd no answer delay box refers to the number of rings before the call will forwarded. 
  12. Use the drop down menu to change the number of rings.

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