With Custom Call Routing (CCR), you can replace Auto Attendant menus with a CCR Tree that offers callers more choices. Callers who reach a CCR Tree hear the CCR Home node immediately after the Company Greeting.
CCR Trees contain paths that callers navigate using their telephone dial pad. By selecting an option from the prompts callers can:
- Hear an Information message
- Leave a message in a mailbox
- Transfer to an extension, a paging system or an external number
- Have their call parked and a page generated
- Go to a sub-menu
To program a Custom Call Routing Tree, please see page 83 of the guide below or use the bookmarks at the side of the page for Custom Call Routing:
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