If you've used a BT Wi-fi hotspot before, your device will automatically connect to wi-fi whenever you're in range. Check:
- Your wi-fi is turned on and you are connected to a BT hotspot.
If you have automatic log-in you will be automatically connected to the BT hotspot.
- If you don't have automatic log-in selected you still need to open the app and click log-in.
- Once you have opened the app you will be logged in, so simply return to your browser to access the Internet.
Still not working? See Where can I get help if I have a problem with my BT Mobile Wi-fi app?