My phone is connected to wi-fi but I can't browse the internet. What can I do?

If you've used a BT Wi-fi hotspot before, your device will automatically connect to wi-fi whenever you're in range. Check:

  • Your wi-fi is turned on and you are connected to a BT hotspot.
    If you have automatic log-in you will be automatically connected to the BT hotspot.
  • If you don't have automatic log-in selected you still need to open the app and click log-in.
  • Once you have opened the app you will be logged in, so simply return to your browser to access the Internet.

Still not working? See Where can I get help if I have a problem with my BT Mobile Wi-fi app?


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