Where can I find information on Avaya Contact Center products' Service Pack compatibility and security hotfixes?

The 'Avaya Contact Center Portfolio Service Packs Compatibility and Security Hotfixes Applicability list' shows the applicability of Microsoft's security hotfixes for the following products:

  • Avaya Aura Contact Center 7
  • WFO (Workforce Optimization)
  • Avaya Contact Recorder
  • Avaya Media Server

Note that this compatibility matrix is maintained up to the 'End of Manufacture Support' date.

Avaya Aura Contact Center 6.x reached End of Manufacture Support lifecycle state on June 13th 2017, so the list is no longer being updated. The final list for AACC 6.x was updated in June 2017, so we've included this document in the zip file.

   Avaya Contact Center Service Pack compatibility and security hot fixes (zip, 1.1MB)


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