To ensure that networks operate efficiently and that all customers get the best service available, internet providers slow down some types of traffic at certain times. This is known as 'traffic management'.

BT is very proud to say that none of our business broadband packages have any speed restrictions at all. This even includes our older broadband packages which may have had speed restrictions in the past. So, if you're on any of our packages, you don't need to worry about us slowing you down, no matter how much you upload or download, even at peak times.

This means that, unlike some other providers, we don't slow down a specific type of file-sharing traffic known as 'peer-to-peer' (P2P), even at peak times.

If you want to know more, check out our Key Facts Indicator below.

You can also check out Ofcom's Guide to traffic management.

If we do change the way we manage our traffic to ensure the best possible experience for all our customers, you'll be able to read about it on this site, which will always have the latest information.

Traffic Management Key Facts Indicator (KFI)*

BT has always been open about our traffic management policy and that's why we were happy to sign up to a voluntary code of practice on traffic management transparency. This code includes a Key Facts Indicator (KFI) which is designed to help customers compare the traffic management policies of all major service providers.

You can find out more about the code, including an explanation of what traffic management is and why it's used, from the Broadband Stakeholder Group's website.

For more information see:

pdf logo  Traffic management


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