Your Hub is connected to broadband, but there may be a problem with your computer or its connection to your Hub. Try:
- Restarting your Hub by unplugging the power cable and plugging it back in.
- Restart your computer.
- Wait for your Hub's Internet light to turn steady green and try connecting to the internet.
- If you're connected via wireless, check it's set up correctly. See how can I set up a wireless (Wi-Fi) connection?
- If you still can't connect, keep your computer switched on and contact us by clicking the link on this page.