My browser is displaying a message 'Sorry to trouble you...'. Is this page authentic?

Yes, you're seeing a 'BB notification' because there's an outstanding issue with the broadband billing account that you're using to access the internet.

It needs to be dealt with by the account holder.

If you are the account holder please follow the instructions onscreen; if you are not the account holder please let the account holder know straightaway so they can deal with it.

If you can't see the instructions:

  1. Check to see if the instructions are open in another browser window: click the browser icon in the task bar at the bottom of your screen
  2. If you still can't see the instructions and need more help with this problem, you'll find our contact details by clicking the contact us link on this page.

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