Getting Started with Email Lite (powered by Office 365)

We're making some improvements to our Manage services website that'll make it easier to use. We've started to move customers to the new site but it's going to take a while until we move everyone over.  In the meantime, we're using two different sets of answers to some of our Frequently Asked Questions. This isn't ideal, we know.

To make sure you get the right answer to your question, we first need to check which Manage services website you're on.

Which Manage services website am I on?

  1. Sign in to Manage services
  2. Take a look at the screen you see after you've signed in
  3. Click on the image below that matches your actual Manage services screen (the new one has a purple right hand column titled Hello followed by your name)

We'll then show you the right answer to your question.

Click on the image above which is closest to the site you see after signing in. More help will then appear here.

Email Lite (powered by Office 365) with a BT Connect username

If you've got a BT Connect email address you can start using it as soon as you've got your confirmation email. You can use webmail by following the steps below:

  1. Sign in to MyOffice
  2. Click the Your Email tab
  3. Click the Sign In button
  4. You'll be directed to the Microsoft Office 365 portal
  5. Enter your BT Business Email address and password


If you've got a custom domain i.e.you@yourcompany.com

You'll need to activate your mailbox before you can use it.

  1. Sign in to MyOffice using your username like you@yourcompany.com and your password
  2. Click on Email Summary
  3. Select your Primary User
  4. Click Activate (this may take up to 30 minutes)
  5. Your email will be available to use when the activation is complete


If your domain isn't hosted by us, you'll have a few additional steps

External domains must be activated for use with BT Business email. To do this:

  1. Follow steps 1 - 5 above for custom domain
  2. You'll then receive an email asking you to update your MX records with your external domain host
  3. When you've updated your external domain host you'll have to validate your domain for use with Office 365
  4. Your email will be available to use when validation is complete


If you want to use email software on your computer like Microsoft Outlook, use the Desktop Help Toolto configure your email software automatically or if you prefer configure your software manually.

Email Lite (powered by Office 365) with a BT Connect username

If you've got a BT Connect email address you can start using it as soon as you've got your confirmation email. You can use webmail by following the steps below:

  1. Sign in to access your email
  2. On the 'Welcome to Office 365' page click the Sign In button
  3. You'll be directed to the Microsoft Office 365 portal
  4. Enter your BT Business Email address and password


If you've got a custom domain i.e.you@yourcompany.com

You'll need to activate your mailbox before you can use it.

  1. Sign in to Manage services as the Primary user using your username, like you@yourcompany.com and password.
  2. Under Email, next to your License type, select Manage.
  3. Select your Primary User
  4. Click Activate (this may take up to 48 hours)
  5. Your email will be available to use when the activation is complete


If your domain isn't hosted by us, you'll have a few additional steps

External domains must be activated for use with BT Business email. To do this:

  1. Follow steps 1 - 5 above for custom domain
  2. You'll then receive an email asking you to update your MX records with your external domain host
  3. When you've updated your external domain host you'll have to validate your domain for use with Office 365
  4. Your email will be available to use when validation is complete


If you want to use email software on your computer like Microsoft Outlook, use the Desktop Help Toolto configure your email software automatically or if you prefer configure your software manually.

 
 

Artboard 1 copy 2 Contact us


Chat online, call or email us.

Contact us