A second level of single-digit dialling is available with Auto Attendant. It is called multi-level dialling.
The following example illustrates how you could use multi-level dialling with Auto Attendant.
- Auto Attendant answers the call with a recorded message that lists the digits required to reach each department in your organisation.
- The caller dials the first digit. A second recorded message is heard telling the caller to dial a second digit to reach a particular destination.
- The caller dials the required digit to reach the specific extension or group. After 2 seconds, the call is routed to the destination associated with the digit dialled.
Full details can be found in the BT Quantum Administrators Guide.