Frequently asked questions about BT Business One Plan Plus
What are the call charges for BT Business One Plan Plus, after the hourly capped rates?
After the hourly capped rates, pence per minute (ppm) rates will apply.
You'll find a complete list of up to date ppm prices for calls to UK landlines, mobiles and international destinations, in the BT Price List.
Which calls qualify for no extra call charges in BT Business One Plan Plus?
The following calls are free under BT Business One Plan Plus where these are to numbers within the One Plan Plus inventory:
- Calls to 01 and 02 inland destinations
- Calls to 05 numbers charged at G21 rates
- Calls to 07 numbers charged at fm1 - fm12 rates
- Calls from BT Mobiles, except if international roaming calls
Calls to numbers other than those shown in the inclusions list are not zero rated under One Plan Plus and are therefore chargeable, for example:
- Calls to 03 number ranges
- Calls to 05 numbers charged at G6 rates
- Calls to 07 numbers charged at fw rates
- Calls to or from BT Mobiles on service provider tariffs on the O2 network
- Calls made using BT Wi-fi hotspots
- 3G data calls to mobile destinations
Roamed received charges are also not zero rated on calls to international roaming mobiles.
What does 'intra-business calls' mean?
Intra-business calls refer to calls between your own fixed, BT Mobile and VOIP lines. There are no call charges for the first 60 minutes. Usage beyond 60 minutes is charged at standard BT Business One Plan Plus prices.
To qualify, these numbers must be included in your BT Business One Plan Plus inventory.
What is the BT Business One Plan Plus Fair Usage Policy?
We have a Fair Usage Policy for calls where we have a 'Capped Call' price: for each calendar month, you can use an average of four hours of Capped Calls each day from any one of your BT lines to any other number.
You can also benefit from our free intra-business calls. Here, you get an average of four hours of free calls each day, from any one line to any one number in your 'inventory' (those are the numbers that you've included in your 'calling circle').
You can use more than the daily average of Capped Calls or intra-business calls: we'll charge the extra calls at our 'pence per minute' rates, which you can find in the BT Price List.
The total of your intra-business zero-rated calls must not exceed 75% of your total BT Business One Plan Plus minutes.