How do I get a copy of my bill or VAT invoice?

It depends if you're a paper-free customer or if you still get paper bills in the post.

I’m a paper-free customer

If you're paper-free, you can get a copy of your paper bill by signing in to BT Business My account where you can download a PDF.

  1. Select the Account and then click View bill
  2. You'll now see the BT Business bill: summary screen
  3. Click on Download my bill to download a copy of your summary bill
  4. Or click on the Usage tab to download a copy of your call details

If you're paper-free and want your VAT invoice

  1. Sign into My account
  2. From Overview click on the View bill button for the bill you want the VAT invoice for
  3. From the top right-hand corner select VAT summary
  4. You'll now see an online version of your VAT summary - to get a copy of the VAT invoice (for tax and HMRC purposes), look at the Important Information box and click on the download in PDF link at the bottom of the box
  5. Click the PDF radio button on the pop-up that appears
  6. Click Download
  7. Click Open
  8. Print

I still get paper bills through the post

If you still get paper bills from us and you need a copy of a bill or a VAT invoice, you'll need to contact us. There's a charge for a copy bill or VAT invoice.

  1. You can chat online, call or email us - here’s how you can contact us
  2. Tell us if you want a summary bill. a fully itemised bill, or a VAT invoice

Or sign up for paper-free billing here and get it online.

Did you know you could also complete this journey and many others on the new BT Business App?


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