To avoid any possible connection problems please make sure that your hub is connected properly.

First, check that you have ADSL filters fitted.

Any devices (telephones, faxes, extension bells or monitored-alarm systems) that plug into your phone line need filters fitted to them.

  1. Unplug the device from the socket.
  2. Plug an ADSL filter into the socket.
  3. Plug the device you just unplugged into the ADSL filter's phone socket.

Fit ADSL Filters

ADSL Master SocketIf you've an ADSL master socket (which looks like this), 
plug your broadband cable straight into the ADSL master
socket's DSL socket.


Next, check that your Hub is connected properly:

  1. Using the broadband cable (grey ends), connect one end to an ADSL filter and the other end to the socket on the Hub labelled ADSL.
  2. Plug your Hub into a mains power socket.

Connect your Hub 3

Then check your PC connection:

  1. Plug one end of the yellow Ethernet cable into one of your Hub's spare Ethernet (yellow) ports on the back of your Hub.
  2. Plug the other end of the Ethernet cable into your computer's Ethernet socket.

Connect your PC

Finish set-up using the CD:

  1. Wait for your hub's Broadband light to glow blue.
  2. Put the CD into the your computer and follow set-up.

Not got the CD?:

  1. Open Hub Manager and click the Broadband User Name Configure button.
  2. Then enter your network login username and password (sent in your Welcome email/letter). Click Disconnect, change the entry as necessary, click Connect.

You should now be connected to the internet.

Got a problem? See What do the lights on my Broadband Hub 3 mean?


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