How do I edit the send 'from' address?

We're making some improvements to our Manage services website that'll make it easier to use. We've started to move customers to the new site but it's going to take a while until we move everyone over.  In the meantime, we're using two different sets of answers to some of our Frequently Asked Questions. This isn't ideal, we know.

To make sure you get the right answer to your question, we first need to check which Manage services website you're on.

Which Manage services website am I on?

  1. Sign in to Manage services
  2. Take a look at the screen you see after you've signed in
  3. Click on the image below that matches your actual Manage services screen (the new one has a purple right hand column titled Hello followed by your name)

We'll then show you the right answer to your question.

Click on the image above which is closest to the site you see after signing in. More help will then appear here.

If you've got a mailbox with an alias then you can change the address that your mail is sent from. For example, if you've got sales@mycompany.com and info@mycompany.com you can set it up so your mail comes from either one.

You can change your 'from' address by following these steps:

  1. Sign in to Manage services.
  2. Click on Email Summary.
  3. Select the mailbox that you want to edit.

    Note: this must be a custom domain mailbox that has one or more aliases. You can only change the send 'from' address to one of the aliases on this mailbox.
  4. Select edit 'from' email address.
  5. Select the address that you would like to use.

If you've got a mailbox with an alias then you can change the address that your mail is sent from. For example, if you've got sales@mycompany.com and info@mycompany.com you can set it up so your mail comes from either one.

You can change your 'from' address by following these steps:

  1. Sign in to Manage services using your username, eg you@yourcompany.com and password.
  2. Under Email, next to your License type, select Manage.
  3. Select the mailbox that you want to edit.

    Note: this must be a custom domain mailbox that has one or more aliases. You can only change the send 'from' address to one of the aliases on this mailbox.
  4. Select Change your 'from' email address.
  5. Select the address that you would like to use.
 

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