How do I remove an email alias?

We're making some improvements to our Manage services website that'll make it easier to use. We've started to move customers to the new site but it's going to take a while until we move everyone over.  In the meantime, we're using two different sets of answers to some of our Frequently Asked Questions. This isn't ideal, we know.

To make sure you get the right answer to your question, we first need to check which Manage services website you're on.

Which Manage services website am I on?

  1. Sign in to Manage services
  2. Take a look at the screen you see after you've signed in
  3. Click on the image below that matches your actual Manage services screen (the new one has a purple right hand column titled Hello followed by your name)

We'll then show you the right answer to your question.

Click on the image above which is closest to the site you see after signing in. More help will then appear here.

You can remove aliases by following these steps:

  1. Log in to My BT Business account.
  2. Select Manage services.
  3. From the Email Summary screen.
  4. Select the address that you want to remove an alias from the box on the top left of the screen.
  5. Click View/add/remove alias from the list of links to the right.
  6. Click Remove.
  7. Click Save then close.

You can remove aliases by following these steps:

  1. Sign in to Manage services as the Primary user using your username, like you@yourcompany.com and password.
  2. Under Email, next to your License type, select Manage.
  3. From the list, click + and select the mailbox that you want to remove an alias from.
  4. In the table click Remove.

    Image
  5. Click Save then close.
 
 

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