How to get the fastest speed from BT Business Infinity Ultra or BT Business Infinity on Demand

BT Business Infinity Ultra or BT Business Infinity on Demand is capable of download (or 'downstream') speeds up to 330Mbps and upload (or 'upstream) speeds up to 30Mbps.

To get the best out of your service, you'll need to do the following:

  1. Check your hub connection

    To get the maximum ultrafast speed, you'll need to use a wired connection. And to get the best wired connection, you'll need to use port 4, which is on the back of the Business Hub.

    • Port 4 is a 1 Gigabit (also known as GigE) Ethernet connection. This'll give you the full connection speed available, both downstream and upstream.

      GigE Port on BT Business Hub 3

      Use port 4 to connect to your server/firewall.

    • Ports 1, 2, and 3 are all 100Mbps ports. The fastest speed you'll get from these is 100Mbps downstream. If your computer is connected directly to the Business Hub, you'll still get 30Mbps upstream.

    • The fastest speed you'll get from a wireless connection is around 40Mbps downstream and 15Mbps upstream, however this depends on the distance between your computer and the hub.

      Wireless speeds are also affected by certain environmental conditions such as thickness of walls, foil-lined internal walls, and other environmental 'noise'.

  2. Check your server

    The WAN card on your server must be a 1 Gigabit (GigE) interface card to allow the full ultrafast speed. If you're using a 100/100Mbps port then the maximum speed will be restricted to around 100Mbps.

    To upgrade your server please contact your IT provider.

  3. Check your Local Area Network

    The next area to check is the Local Area Network (commonly known as the 'LAN'). Again this will need to run at 1 Gigabit (GigE) speeds to achieve the full download speed available.

    Operating systems vary but on Windows 7 this can be checked on your PC by going to:

    Start \ Control Panel \ Network and Internet \ Network and Sharing Center \  Local Area Network Connection

    You'll see a screen like the one below. Take a look at the 'Speed' result. In the example, the LAN is running at 100Mbps and therefore higher speeds are not available.

    LAN running at100M

    You can upgrade your LAN by changing the LAN card to a GigE card. You may also need to upgrade your LAN cabling.

    To upgrade your LAN please contact your IT provider.

  4. Check your computers / laptops / tablets

    If the server and LAN are running at 1 Gigabit (GigE) speeds then the computer must also have a GigE Interface to connect to the LAN.

    Operating systems vary but on Windows 7 this can be checked on your PC by going to:

    Start \ Control Panel \ Network and Internet \ Network and Sharing Center \  Local Area Network Connection \ Properties \ Configure \ Details tab

    You'll see a screen like the one below. This shows a GigE (Gigabit) network adapter, which is capable of delivering the full speed available.

    GiGE network adapter

    • Tablets are not capable of ultrafast connectivity.

      This is because they use a wireless connection. The maximum speed you'll get using a tablet is likely to be around 35Mbps downstream and 10Mbps upstream, but this can drop the further the tablet is away from the Business Hub. And as with wireless, speeds can also vary due to certain environmental conditions such as thick walls, foil-lined internal walls, and environmental noise.
 
 

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